# Thirdlane Multi Tenant PBX Reviews **Vendor:** Thirdlane **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 3.8/5.0 **Total Reviews:** 2 ## About Thirdlane Multi Tenant PBX Thirdlane Multi-Tenant PBX is a white-label UCaaS platform for MSPs, service providers, and telecom resellers who need scale, control, and margin. Launch branded voice, messaging, and collaboration for thousands of tenants from a single platform, with APIs and CRM integrations to automate provisioning, billing, and workflows. Deploy cloud, on-prem, or hybrid to fit your model. Main features: - True multi-tenant architecture with per-tenant isolation, templates, and policies - VoIP calling with IVR, queues, recording, and advanced routing - Branding and white-label controls - APIs, webhooks, and CRM integrations for click-to-call and screen pops - Centralized provisioning, role-based admin, and audit logs - Messaging Queues for inbound SMS and WhatsApp - faster response and smoother workflows - Powerful dashboards on demand - with Grafana integration (optional) - Real-time system dashboards for platform admins - live visibility across the platform - Call analysis reports - clear visuals and quick insights - DID-level outbound message limits - daily and monthly controls for safety and compliance - Flexible deployment options - cloud, on-prem, or hybrid - Thirdlane Connect - white-label softphone, omnichannel messaging, and video app See how Thirdlane helps MSPs, UCaaS providers, resellers, and enterprises deliver white-label multi-tenant communications. Request a live demo today: https://www.thirdlane.com ## Thirdlane Multi Tenant PBX Pros & Cons **What users like:** - Users value the **efficient communication** capabilities of Thirdlane Multi Tenant PBX, enhancing their management of multiple clients. (1 reviews) - Users value the **helpful customer support** from Thirdlane, particularly appreciating Alex's dedication and assistance. (1 reviews) - Users praise the **robust features and scalability** of Thirdlane Multi Tenant PBX for effective client communication. (1 reviews) - Users find Thirdlane Multi Tenant PBX to have a **user-friendly interface** that makes managing multiple clients effortless. (1 reviews) - Users appreciate the **easy communication** with Thirdlane's team, enhancing their overall experience with the product. (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) - Helpful (1 reviews) - Helpfulness (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users find the **complex features** of Thirdlane Multi Tenant PBX cumbersome, making it challenging for both staff and customers. (1 reviews) - Users find the **interface complicated** , leading to dissatisfaction and a perception of being outdated among customers. (1 reviews) - Users find the **interface complicated** , leading to dissatisfaction and a perception of being outdated among customers. (1 reviews) - Users find the **complex processes** of Thirdlane Multi Tenant PBX frustrating, leading to perceptions of an outdated platform. (1 reviews) - Complex Settings (1 reviews) - Difficult Navigation (1 reviews) - Lack of Intuitiveness (1 reviews) - Users find the **learning curve steep** , making it difficult for beginners to navigate the system effectively. (1 reviews) - Not User-Friendly (1 reviews) - Outdated Information (1 reviews) ## Thirdlane Multi Tenant PBX Reviews ### 1. Thirdlane Multi-Tenant **Rating:** 2.5/5.0 stars **Reviewed by:** Ulsa V. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Thirdlane Multi Tenant PBX?** I used third lane when it was on text based back in 2011 and initial stages on MySQL in 2015, the change of storing the data was complex one but third lane team spend so much time to migrate to MySQL database, but there are many changes from 2015 to 2025. last 10 years they tried to introduce several version I believe it's going on right direction but I am not at all using at this moment. Alex, is the founder and he was very much into this and very helpful to the customers, he make us easy to work with him, **What do you dislike about Thirdlane Multi Tenant PBX?** The Interface wasn't make me happy at all, it's complicated to use and give to customers, our customers always feel we are outdated with this platform. **What problems is Thirdlane Multi Tenant PBX solving and how is that benefiting you?** Back in 2011 and 2015, it was helping our customer save a lot of money going with Hosted PBX model, I believe now it has more functionalities. ### 2. Thirdlane Multi Tenant PBX **Rating:** 5.0/5.0 stars **Reviewed by:** Sudeep C. | Cloud Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Thirdlane Multi Tenant PBX?** Well, Thirdlane Multi Tenant PBX stands out for its robust features, scalability, and user-friendly interface. It's a solid choice for managing multiple clients and ensuring efficient communication. **What do you dislike about Thirdlane Multi Tenant PBX?** Learning curve can be a bit steep, especially for beginners. **What problems is Thirdlane Multi Tenant PBX solving and how is that benefiting you?** Thirdlane Multi Tenant PBX addresses the challenge of managing communication systems for multiple clients or tenants. Its benefits lie in streamlining administration, ensuring reliable communication, and providing a scalable solution. While I don't personally use it, these advantages can be beneficial for businesses seeking efficient multi-tenant PBX solutions. - [View Thirdlane Multi Tenant PBX pricing details and edition comparison](https://www.g2.com/products/thirdlane-multi-tenant-pbx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-27+04%3A54%3A06+-0500&secure%5Bsession_id%5D=878db82b-4b7e-44dc-853c-22e4224652bc&secure%5Btoken%5D=a957053d9d0555fe7b2e48cc04987864c9c49b544ce980fa77612c46be1585dc&format=llm_user) ## Thirdlane Multi Tenant PBX Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Contacts** - Personalization - Information Locater - Record Prospect Data **Application Tools** - Password Protection - Recording - In-Browser Application **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Screen Sharing** - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Thirdlane Multi Tenant PBX Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,328 reviews) - [Ringover](https://www.g2.com/products/ringover/reviews) - 4.6/5.0 (461 reviews)