Cinareo is a SaaS solution designed to revolutionize capacity planning for contact centers. Our solution was born from the recognition of a significant gap in Customer Experience (CX) and Workforce Management (WFM) platforms. Traditional tools often fall short in delivering the comprehensive, proactive planning necessary to optimize performance and satisfaction in today's complex, multi-channel environments. With proven, industry-recognized statistical models and simulation, Cinareo provides scenario-based capacity planning for both agents and support staff, as well as financial analysis and recruitment and training planning. Designed for multi-channel, multi-skilling front-and back-office planning, the platform enables you to plan weekly up to 52 weeks, or monthly up to 3 years.