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Thirdlane

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30 reviews
  • 4 profiles
  • 8 categories
Average star rating
4.2
Serving customers since
2003
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Thirdlane Connect

27 reviews

Thirdlane Connect is an application that provides your team with chat, voice and video calls and conferencing, screen sharing, file sharing, CRM and application integration.

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Thirdlane Multi Tenant PBX

2 reviews

Thirdlane Multi Tenant PBX offers a top-notch unified communications platform that boasts an unparalleled feature set, affordability, simplicity, and world-class support. With this integrated system, customers can enjoy robust VoIP telephony, advanced contact center queues, and modern collaboration tools such as private/group messaging, audio/video conferencing, and integration with leading CRMs like Salesforce, SugarCRM, Zoho and others. In addition to the core PBX capabilities, Thirdlane Connect application suite is also included in each solution. This suite is accessible on any device via mobile and desktop apps, and it enhances the experience with chat, calling, screen sharing, and enterprise-grade tools for customer engagement. Together, Multi Tenant PBX and Connect provide businesses with everything they need for versatile, secure communication both internally and with customers. Thirdlane's reputation for excellence backs this complete unified communications ecosystem, which offers exceptional value for businesses, MSPs, UCaaS providers, and resellers.

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Thirdlane Business Phone System

0 reviews

The Thirdlane Business Phone System is an advanced IP PBX and unified communications solution that can be deployed both on-premises and in the cloud. It includes modern communication channels like VoIP telephony, private and group messaging, voice and video conferencing, SMS, and screen/file sharing. Users can access these features from mobile devices, browsers on Windows, Mac and Linux computers. Beyond the core PBX functions, the system offers a contact center as well. It integrates seamlessly with popular CRMs such as Salesforce, Zoho CRM, Pipedrive, Zendesk, and Freshdesk, providing click-to-call, caller ID lookup, and screen pop features. The Thirdlane Business Phone System pairs well with the powerful Thirdlane Connect suite. Users gain access to chat, calling, video meetings and more directly within web browsers. The mobile app enhances on-the-go connectivity via smartphones. Desktop users can also leverage Thirdlane Connect on Windows, Linux and Mac. Businesses can boost engagement across all channels with SMS, screen sharing, and tight CRM integration. This provides users with sophisticated real-time communication solutions accessible from any device at any time. For more details on the Thirdlane Business Phone System or to become a reseller, please contact us. As a reseller, you can provide businesses advanced features, user-friendly design, customization, scalability, and cost savings compared to other solutions on the market.

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Third Lane

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Thirdlane Reviews

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Elaine S.
ES
Elaine S.
Production Operations & Client Relations Manager
08/28/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Reliable Softphone, Needs Better Call-Log Management

I appreciate Thirdlane Connect's reliable softphone functionality that allows our remote production work to proceed smoothly, letting our freelance camera crew join client conference calls from any location. I also love the unified chat and calling features that sit in one window, minimizing the need to jump between apps. The flexible call-routing rules are invaluable, allowing incoming client calls to forward to multiple staff members, ensuring urgent client queries are addressed promptly. The built-in voicemail-to-email feature is a time-saver for checking messages. With no dedicated IT staff, I find the basic settings of Thirdlane Connect easy to manage, making it approachable for non-technical operations staff. These features keep our entire agency reachable even when most staff are out on video shoots, supporting seamless communication throughout our projects.
Rehant  S.
RS
Rehant S.
07/13/2026
Validated Reviewer
Review source: Organic

Comprehensive Communication Hub with Steep Setup

I really like Thirdlane Connect as a highly capable and flexible communication hub that successfully eliminates app fatigue by bringing together team chat, video conferencing, and VoIP calling into one unified platform. I also appreciate the call flipping feature because it lets me seamlessly move live calls from my desk phone to my mobile device without dropping the call. It gives me the freedom to start a call at my desk and seamlessly transition to mobile if I need to step away or run into a conversation.
PAWAN KUMAR K.
PK
PAWAN KUMAR K.
Senior Software Engineer
05/30/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Easy to Use with Reliable Call Quality and Strong Collaboration Features

Easy to use, reliable call quality, and good collaboration features.

About

Contact

Phone:
+1 415 261 6600
HQ Location:
Fairfax, US

Social

@thirdlanepbx

White-label UCaaS platform with multi-tenant PBX for MSPs and service providers.

Thirdlane delivers a white-label UCaaS platform built for MSPs, service providers, and telecom resellers. Since 2003, we’ve enabled partners to launch branded multi-tenant PBX, VoIP, messaging, video, and Contact Center services with full control over pricing, deployment, and customer experience. Our multi-tenant architecture scales to thousands of tenants, with APIs and CRM integrations that streamline provisioning, billing, and workflows. Thirdlane Connect apps for web, desktop, and mobile put calling, chat, and meetings in one place - fully branded for each partner. Flexible deployment options (cloud, on-prem, or hybrid), and high-availability features give providers the reliability and compliance they need. With transparent pricing and a partner-first model, Thirdlane helps partners grow recurring revenue, strengthen margins, and reduce churn.

Details

Year Founded
2003
Ownership
Third Lane Technologies, LLC
Website
thirdlane.com