The support for the application is very broken up and it's not always easy to get help when you need it. The front-line Help Desk is really just a receiving center and they do not always understand your problem - even when you give tons of details, screenshots, and other information and open a ticket yourself via their online portal. There are times you spend several days waiting for first-line support to even understand your problem and then all they do is say they will send your ticket to the appropriate team - and you have to start all over explaining your issue again because they never seem to read or understand the ticket notes. It's very frustrating when you need support and cannot get it to your satisfaction, as the support contract is low cost.
Another issue with the application is that features and functionalities are not always described. Kronos will list a variable in the system settings and then make vague references, if at all, to the setting within the documentation and help forums. You have to get to the engineers sometimes to understand a setting in full and even then, they don't do that great of a job describing it. It feels this is done intentionally to push clients to Dimensions or to pay for billable services, because any sort of set-up work costs your company. It's hard to harness the total power of the system when Kronos wants to charge just to help you figure out how to use built-in functions.
From a technical standpoint, another sore spot is Kronos offers the application on several platforms, one of which being AIX, yet support for AIX is minimal and is always the last to receive fixes and patches when required and nearly every technical consultant assumes you are working with Windows even though you explain upfront that you are NOT Windows Server based.
A last financial downside is the cost of the licensing. Licenses need to be placed on EVERY server. This becomes a timely endeavor whenever you need to apply new licenses if your organization is large (imagine needing to remote into many servers to drop a file and then log-in to each server individually to click "reread license" just to register the new license). Kronos needs to come up with a single server method for licensing that the other servers just look at one to confirm licenses. Review collected by and hosted on G2.com.