UKG Workforce Central (formerly Kronos Workforce Central) Reviews & Product Details

UKG Workforce Central (formerly Kronos Workforce Central) Overview

What is UKG Workforce Central (formerly Kronos Workforce Central)?

Purpose-built for your industry, UKG Workforce Central™ (formerly Kronos Workforce Central) is a suite of workforce management solutions for time and attendance, absence management, scheduling, and more. The UKG Workforce Central suite of tools has been created specifically for industries to help manage the entire workforce on a cloud platform that is scalable, secure, and mobile.

UKG Workforce Central (formerly Kronos Workforce Central) Details
Languages Supported
German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Spanish, Chinese (Simplified)
Product Description

The Kronos Workforce Central® suite was built on the belief that you shouldn’t have to sacrifice the features and functionality you want for the simplicity you need. It puts time and attendance, scheduling, absence management, HR, payroll, hiring, and labor analytics into a single integrated workforce management system that can help your organization be more productive, reduce labor costs, minimize compliance risk, and improve employee engagement.

How do you position yourself against your competitors?

Workforce Central is a full workforce management suite of solutions with unmatched industry-specific functionality, powerful reporting and analytics, comprehensive global capabilities, and proven cloud delivery for a complete, uncompromised solution that allows organizations to manage schedules, track time and attendance, manage absence and leave, and measure productivity — all streamlined through one central, automation solution.


Seller Details
Seller
UKG (Ultimate Kronos Group)
Company Website
Phone
(800) 432-1729
Year Founded
1977
HQ Location
2000 Ultimate Way, Weston, FL 33336, Weston, FL
LinkedIn® Page
www.linkedin.com
4,521 employees on LinkedIn®
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UKG Workforce Central (formerly Kronos Workforce Central) Screenshots

UKG Workforce Central (formerly Kronos Workforce Central) Reviews

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Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
UKG Workforce Central (formerly Kronos Workforce Central)
Lead Consultant, Professional Services Division
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

UKG Partner Community, Frequent Updates, the ability to submit requests for enhancements, UKG focusing on customers and implementing their suggestions & Customer Service & Support Review collected by and hosted on G2.com.

What do you dislike?

Java in earlier versions - but migration is always an option and technically it's not a UKG issue, it's a Java issue. The Intouch battery recall was an issue for customers also. I would love the ability to integrate more biometric-enabled third-party data capture devices more easily also Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is key to know your business, challenges, culture and requirements and also have your key stakeholders on board including project and change management for a smooth implementation. If that is not in place, you will definitely need an excellent partner and dedicated resources with the requisite influence and authority to help source and commit the necessary resources on board at the right time and for the duration needed. The requirements and pain points are key, because those provide a basis for assessing the effectiveness and ROI of the implementation; they also help to provide a means to keep the team on track when multiple issues, disagreements and agendas arise during meetings. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Workforce Management, Scheduling, Integration, Self Service, Time and Attendance, Absenteeism, Lateness, Compliance, HR, Payroll, Data Mining and Analysis Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

The ability to review data and create reports is great. We review reports and complete checks daily to ensure our managers are paying our employees correctly . Kronos Workforce Central makes this task very easy. After three years of using this product ewe are still discovering tools we can use.

Our managers and admin staff alike enjoy the flexibility of being able to mange timecards online via the internet . Our former software did not have this option and it caused managers to be at their desk longer each day as well as sometimes on weekends. Review collected by and hosted on G2.com.

What do you dislike?

I am not sure if this is a Workforce Central issue however from time to time the servers can be very slow on days the Kronos traffic flow is high at our three sites , ( Monday mornings and Friday afternoons). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great software for coding Time and Attendance as well as creating audits to ensure correct results Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are ensuring our employees are paid accurately according to company policies. There are many tool that allow us to audit our mangers to ensure they are coding correctly. There are also devise within Kronos that assist our managers automatically to help them to prevent errors within their employees timecards. The ability within Kronos to draw reports from previous years makes it very easy to show progress or identify where there is opportunity to improve. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Software seems flexible and when understanding is there, we have the knowledge to make most scenarios for us. Tables are useful for driving people into the correct records and access they require to do their job. We also use TeleStaff and that has made a world of difference for our Emergency Communication Center. Review collected by and hosted on G2.com.

What do you dislike?

The training received. The lack of documentation received. Hard to support the product with no documentation of how interfaces were set up. Also does not meet all of the Government needs or rules. The implementation team did not finalize the project but rather just left. Out implementation went way longer than anyone wanted, and we had 2 different PM's from Kronos and several different consultants. They did not work well together and share information. We had no one onsite when it would have been valuable. Withholding information from us stating we do not need to know, or it is proprietary info. So many issues. Made for a poor go live. Suggested implementation plan was so not going to work in our environment and Kronos kept trying to push it. We had to resist and shift gears and that is when all the other issues presented. Lack of working well together, no symmetry with the implementation team. Differing agendas for sure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

UKG support is more help than the implementation team. They have found a few inconsistencies from implementation and fixed them. They spend the time to listen and help us resolve issues. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

The configurability - it is extremely flexible Review collected by and hosted on G2.com.

What do you dislike?

Some of the self-service reporting could definitely be better - like Accrual Detail under My Reports. Also, there is a perfect field for reporting purposes - Worker Type - however, it is not available in the hyperfind selections or reporting filters. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Every organization has some "weird" scenarios. Nothing is weird - don't be afraid to ask how to configure that which is "weird. Also, don't be afraid of asking your consultants for other company's contacts for reference or how to handle those things that are "weird". Don't always stick with "the way we've always done it" or with the needs you think you need - always think outside of the box in possible solutions and present them to your consultants. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a local government we are one company with many different industries. The configurability of the system allows us to implement Federal, state and local compliance across all industries with one system. We are also able to handle the idiosyncrasies of working in a COVID environment with the implementation of Mobile Workforce in late 2019. We are always preparing ourselves for the future. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

There isn't much I like about this tool compared to the new WFD. This tool has a stale UI that is difficult to use as an admin/employee. Some of the aspects that are nice are that the user is able to select the exact paycode, however I prefer the new capabilities of WFD where the zones and paycodes are defined based on the time you enter as a user. Review collected by and hosted on G2.com.

What do you dislike?

WFC requires my team to remote into an Internet Explorer which is a major pain for Google seeing that we aren't allowed to have internet explorer on our machines. This causes a heavy lift from our team to do any admin in the tool. Furthermore we were required to maintain an external "skin" to lay over WFC because the UI was so un user friendly. This caused major issues on our end if we wanted to make any changes to the tool, and required an additional level of config. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using WFC to track our employee's time and calculate overtime and premium payments to be shared with our payroll provider. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

So excited to see what UKG has in coming up for Kronos Workforce Central. I really hope that we have some advancements in the Attendance features of Kronos Workforce attendance for this year. We have not seen any system updates or upgrades to the attendance features in several years now. It would be a shame to let such an amazing product fall to the side while other products are getting such great advancements every day in workforce central!! Thank you for all you do. Review collected by and hosted on G2.com.

What do you dislike?

I wish there were more sessions to choose from this year. I do not see ANY Workforce Attendance sessions available at all. Is there not at least one advancement on the horizon for Kronos Workforce Attendance in the upcoming year? Can you please not shove this product in the corner like a red headed step child? Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using WFC to manage schedules and attendance for a corporation of 45,000+ Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Easy to understand! Many ways to get to one place! I love that even if you are a new user, you can most likely get around easily without making many errors. I am the "Kronos Teacher" at my organization, I have so much fun teaching the end users the Ins and Outs of Kronos and teaching them how to easily navigate throughout the platform. Review collected by and hosted on G2.com.

What do you dislike?

I wish that I could expand columns on the timecard and that my changes would actually save with next log on. I truly don't have too many dislikes with UKG Workforce Central. I think it is an easy to understand platform and I think that most end users feel the same as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I work in Payroll, any (not many!) problems I have get sent to the IT department. I don't work on them directly. Benefits- there are many different reports that can be run to find specific data you are looking for. Hyperfinds are a huge plus for data reporting as well. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

The system is user friendly. It has functions that make it usable for many types of industries. I am an end user who often teaches other how to use the system and have found it to be easy to learn and understand. It also compliance reports that are formatted in an easy to read format. Review collected by and hosted on G2.com.

What do you dislike?

I would like the flexibility to be able to select Current period as my default when viewing timecards of staff. Currently the default shows up as previous. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As stated, the compliance reports are formatted in an easy to read format which allows us to capture pertinent timecoding information when processing payroll. I also like to be able to pull up previous timecard information which can be done by adjusting the calendar dates. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It has some saved preferences, passwords, work IDs etc that let you move through the platform more quickly. It will also let you log in from a computer or laptop, as well as from a wall time clock so you can clock out for breaks from your office vs. having to go to employee entrances. Review collected by and hosted on G2.com.

What do you dislike?

If you need to change a time etc, you have to be very specific with what and how your changing it. ie, PTO, vs EIB vs NON EXEMPT. It’s easy to make a mistake. Only specific managers are able to make changes, so if an error is made you must contact the person in charge of your time, not just an IT person, to make the needed changes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great way to monitor time cards and complete Pay Roll. Can be accessed remotely or in person. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

If you clock out for lunch it will take your clock out time and still charge you a lunch. It doesn’t recognize that you clocked in/out for lunch so one of them has to be manually removed. I believe there is a setting that can be set in place where it will put in "no lunch", but legally full time employees must take a lunch, so this isn't an overall solution. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Kronos enables me to check my schedule at my workplace with ease. It has functionality to add in requests for time off or manage paid time off, although these features largely go unused or are often missed by management at my establishment. Kronos is designed with convenience in mind, bringing time management into every individual's hands. At its core, it is a bad skeleton with very good intentions that works serviceably, but falls short in terms of experience. It quickly becomes a frustrating but necessary scheduling partner. Review collected by and hosted on G2.com.

What do you dislike?

Unfortunately, this comes at the expense of functionality. Kronos requires constant re-logging in, has several clunky and borderline unusable menus, and is not designed to be exceptionally friendly. It offers a mildly annoying user experience, and when tracking my time and schedule at work I don't enjoy the slight frustration that comes along with using this platform. Despite this, it is still fundamentally usable and is clearly designed with great and benevolent goals in mind. This makes it all the more frustrating to cope with. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It works on an incredibly large scale, but comes with a lack of adequate interface on a one on one level. I might consider another scheduling platform based purely on aesthetics - it's incredibly clunky and slightly annoying to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It increases employee scheduling reliability and reduces workplace load in the day, especially at the front service desk which is no longer bogged down by employee calls pertaining to scheduling. It affords greater personal accountability on all employees. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

Weather updates will be reflected immediately. The interface of the time card is very intuitive and easy to read. Review collected by and hosted on G2.com.

What do you dislike?

The reminder function reminds managers when to approve deadlines, which would be useful (as far as I know, this function does not exist. If the function exists, the organization can upload these deadlines and it can be automatically generated from there). Except for the time card, other tabs are not easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Kronos Workforce Central is very effective for our organization, which is both a hospital system and a large education department with medical schools, PA programs, nursing schools, and physical therapy programs. The phone registration option is ideal for clinical applications, while online registration is more suitable for non-clinical settings. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Kronos Workforce Central is used to track employee work hours and PTOs, including requests to use PTOs. Academic staff can only access time card or time card approval through the network, while hospital clinical staff can also access inbound options by phone through Kronos Workforce Central. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

UKG WFC is easy to use for the end users. Their installation personnel are top notch and make you feel you are in the right hands! Once you are live, the support is also top notch. I don't have to feel like I am all alone supporting the application like with other vendors' apps. Review collected by and hosted on G2.com.

What do you dislike?

UKG WFC is complicated to learn as an administrator but UKG support is always there to assist! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

UKG WFC is currently helping the organization track FMLA hours and also keep up with points assigned due to attendance. This was all being done manually and also not as a standard. The WAM/WFL modules allow the organization to standardize their policies across all facilities. Review collected by and hosted on G2.com.

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AG
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

It makes learning the system easy to do and understand especially for my team that assists in Payroll and timekeeping functions but is not fully involved in the process. We can learn the basics and have the access that we need easily. Review collected by and hosted on G2.com.

What do you dislike?

It is very slow at times and is not always capable of the changes we need. We are switching to Dimensions soon because this is outdated but this is bound to happen as technology changes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have a large amount of people to work with it may not be the best due to loading times but this is a great place for beginners to start. I knew nothing about Kornos when I started and now I am considered the go-to person on the team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Very slow to load at times and often loads the incorrect screen and it's not easy to go back to the previous screen without starting all over. Once you learn what you need to do though, everything is straightforward and easy to to learn. Review collected by and hosted on G2.com.

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AF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The Kronos products are always evolving and in our modern world of technology that seems to align well with what our employees require. The support and engagement from both KGS, Cloud managers and custom programmers go beyond expectations. Review collected by and hosted on G2.com.

What do you dislike?

The only dislike is for custom requests, the timelines may be longer than expected (but after all they are custom)! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a leading system and partner for your WFM and Time & Attendance you'll want to go with Kronos. They stand behind their modern products focus on you the customer that sets them above the competition. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With a large workforce not only do we have to pay employees accurately in order to retain them, but we also need to provide them with visibility showing company engagement and boosting communication. With the Kronos mobile application, we are able to do both and better serve our employees. We are able to track time worked across our coast to coast business with confidence and save overhead and risk associated costs. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Kronos is a leading time management application. The system itself, once set up, is easy to use for most users and offers an assortment of time capture methods (time clocks, web timestamping, mobile time stamping, and logging time via telephone call). The core functionalities within the application are enough to keep a business going without a lot of necessary add-ons.

I like that Kronos offers a tool to build interfaces to export data from the system or import data into the system. The tool is minimalistic in design, however, and could use an overhaul to allow more functionality. However, it is nice that they provide a tool to use versus needing to do everything directly via the database. Review collected by and hosted on G2.com.

What do you dislike?

The support for the application is very broken up and it's not always easy to get help when you need it. The front-line Help Desk is really just a receiving center and they do not always understand your problem - even when you give tons of details, screenshots, and other information and open a ticket yourself via their online portal. There are times you spend several days waiting for first-line support to even understand your problem and then all they do is say they will send your ticket to the appropriate team - and you have to start all over explaining your issue again because they never seem to read or understand the ticket notes. It's very frustrating when you need support and cannot get it to your satisfaction, as the support contract is low cost.

Another issue with the application is that features and functionalities are not always described. Kronos will list a variable in the system settings and then make vague references, if at all, to the setting within the documentation and help forums. You have to get to the engineers sometimes to understand a setting in full and even then, they don't do that great of a job describing it. It feels this is done intentionally to push clients to Dimensions or to pay for billable services, because any sort of set-up work costs your company. It's hard to harness the total power of the system when Kronos wants to charge just to help you figure out how to use built-in functions.

From a technical standpoint, another sore spot is Kronos offers the application on several platforms, one of which being AIX, yet support for AIX is minimal and is always the last to receive fixes and patches when required and nearly every technical consultant assumes you are working with Windows even though you explain upfront that you are NOT Windows Server based.

A last financial downside is the cost of the licensing. Licenses need to be placed on EVERY server. This becomes a timely endeavor whenever you need to apply new licenses if your organization is large (imagine needing to remote into many servers to drop a file and then log-in to each server individually to click "reread license" just to register the new license). Kronos needs to come up with a single server method for licensing that the other servers just look at one to confirm licenses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our company uses Kronos WFC for timekeeping purposes (gather up hours and send to our HR Payroll system). We also utilize the Advanced Scheduling module on a limited basis. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

I like that UKG Workforce Central can cater to the large size of our business and all of it's complexities. There isn't another time keeping system that can manage the size of our business and UKG is responsive when we reach out for help. Review collected by and hosted on G2.com.

What do you dislike?

I feel that the primary opportunities are end user interfaces. The end user interface is not intuitive to associates that do not interact with the solution on a daily basis. The Mobile App also needs to be updated to be more intuitive and interactive like other newer smaller time keeping apps. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Reach out and partner with other UKG customers to share ideas and best practices with. Join the community and become familiar with the produce. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our business if very complex from examples such as various departments, types of associates, variety in shift timing and volume of users. UKG Workforce Central is able to balance, manage and maximize preferences in managing the business. Review collected by and hosted on G2.com.

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AG
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Users can clock in at a time clock, there computer, or mobile device (with geo-location). We use each of these depending on the Division and type of work employee does. We have almost 2,000 employees across 16 buildings and Workforce helps keep our team versatile and moving. Review collected by and hosted on G2.com.

What do you dislike?

Putting in accruals and integrations based on our changing Union rules can be difficult. However, the support team has always been there with knowledgeable technicians and engineers to help us. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend WFC for timekeeping and time management. It allows us to accurately track employee punches and accruals, making our HR and Accountant teams' (work)life easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

By using Workforce our team has been able to start their day from their work locations. Our employees that need to grab a work truck from the lot and punch in without needing to go to an office first, thus saving them time and adding value to the organization. Review collected by and hosted on G2.com.

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AG
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

We use TeleStaff for scheduling. It's linked to Payroll, too. I like using the program. It is easy to move from one module to another. The Calendar is easy to use. The program also has our entire history of TeleStaff, back to 2007, which is important. Review collected by and hosted on G2.com.

What do you dislike?

There is room for improvement, too. The Reports module should also have vital reports, like Negative Leave Banks, or demographics, and we should be able to create the reports we need within TeleStaff, not outside of it.

The version we use, when you change an entry in the Calendar, it reverts back to the person you originally used to get to the Calendar, NOT the person you were working on. It happens in the Roster, too. When you collapse the levels to enter something, it uncollapses and you have to it over and over again. We have multiple Rosters, but the program will "blank-out" on some of them.

I also don't like having to clear the cache for updates to come over from the City's HRIS, Workday. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving our need for scheduling & payroll. Review collected by and hosted on G2.com.

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