# Best Patient Engagement Software - Page 4 *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience ## Top Patient Engagement Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,998 reviews) | Automated patient review solicitation with PM integration | "[Intuitive UI, Fast Setup, and Easy Review Management with Birdeye](https://www.g2.com/survey_responses/birdeye-review-13066102)" | | 2 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Two-way patient texting with EHR integration | "[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)" | | 3 | [ModMed](https://www.g2.com/products/modmed/reviews) | 4.6/5.0 (358 reviews) | Specialty EHR-integrated patient communication and recall | "[Easy-to-Use, Dependable EHR That Keeps Documentation Efficient](https://www.g2.com/survey_responses/modmed-review-12939506)" | | 4 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way texting with EMR-integrated appointment workflows | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 5 | [Phreesia](https://www.g2.com/products/phreesia/reviews) | 3.9/5.0 (44 reviews) | Pre-visit intake with EHR-integrated insurance verification | "[Empowers Remote Work with Ease](https://www.g2.com/survey_responses/phreesia-review-12113577)" | | 6 | [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) | 4.7/5.0 (311 reviews) | Automated patient journeys with digital consents | "[An All-in-One Platform That Continues to Improve Our Practice](https://www.g2.com/survey_responses/pabau-practice-management-review-13074761)" | | 7 | [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) | 3.7/5.0 (157 reviews) | All-in-one clinical documentation with patient portal | "[Improved Workplace Efficiency](https://www.g2.com/survey_responses/eclinicalworks-review-12547787)" | | 8 | [NexHealth](https://www.g2.com/products/nexhealth/reviews) | 4.8/5.0 (112 reviews) | EMR-integrated appointment filling and digital intake | "[Flexible Insurance, Credit Card, and Messaging Options in Nexhealth](https://www.g2.com/survey_responses/nexhealth-review-12954504)" | | 9 | [Adit](https://www.g2.com/products/adit/reviews) | 4.8/5.0 (87 reviews) | Two-way texting and automated appointment confirmations | "[Adit is awesome!](https://www.g2.com/survey_responses/adit-review-12921822)" | | 10 | [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) | 4.7/5.0 (293 reviews) | — | "[All-In-One Platform with Room for Improvement](https://www.g2.com/survey_responses/zanda-formerly-power-diary-review-11301788)" | ## G2 Grid® for Patient Engagement Software ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=47612&focus%5B%5D=30748&focus%5B%5D=27950) Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, Pabau Practice Management, Phreesia, and Adit. Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=pabau-practice-management&focus%5B%5D=phreesia&focus%5B%5D=adit) ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 402 ### Category Stats (Jul 2026) - **Average Rating**: 4.34/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: AbbaDox (+3.71%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month *Last updated: July 09, 2026* ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,400+ Authentic Reviews - 402+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Patient Engagement Software Is Best for Your Use Case? - **Leader:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Highest Performer:** [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - **Easiest to Use:** [Curogram](https://www.g2.com/products/curogram/reviews) - **Top Trending:** [Zanda (formerly Power Diary)](https://www.g2.com/products/zanda-formerly-power-diary/reviews) - **Best Free Software:** [Birdeye](https://www.g2.com/products/birdeye/reviews) --- **Sponsored** ### NexHealth NexHealth is the patient experience platform that provides true practice automation. We help you eliminate the tedious tasks that slows your team down and keeps them tied to the front desk. Our proprietary Synchronizer technology syncs directly with your health record system in real-time, with updates appearing in seconds, not minutes or hours. This unique, reliable sync means you can actually automate every step of the patient journey from booking to payment without the errors and delays common on other platforms. Our patient booking software helps you fill the calendar without endless phone calls. Real-time online booking lets patients schedule 24/7 while our automated Waitlist fills last-minute cancellations in minutes. Bring patients back for the care they need with automated patient recall messages. Our unique 1-Click Booking links makes it easy for patients to schedule follow-ups via SMS or email without a patient portal, saving your team from hours of manual outreach and delighting patients with fewer steps to make an appointment. Handle your entire patient intake process with our HIPAA compliant digital forms software that eliminates the need for paperwork and manual data entry. We digitize your existing forms for you or you can easily create your own with the powerful form builder. Capture all the data you need - from consent, history, payments, and more. Patient information syncs automatically to their record in your EHR, saving you hours of time and reducing data mistakes. Stay on schedule with patients that show up with their intake forms already completed by sending the right forms automatically before each appointment. Next, NexHealth helps you eliminate phone tag with a comprehensive patient communication suite. Automate everything from customizable appointment reminder sequences that reduce no-shows to review requests after appointments that boost your online reputation using feedback from your happiest patients. Our HIPAA-compliant two-way messaging lets your team text directly with patients, ending the game of phone tag for good. Finally, get paid faster with in-office terminals and digital payment requests that sync with your EHR ledger. You can collect outstanding balances with simple text and email payment requests that make it convenient for patients to pay. Ledger Sync instantly shows who has a balance and automatically posts payments back to the patient record with correct provider and procedure attribution, saving hours valuable admin time every week. Free your team from repetitive tasks so they can focus on what matters most: the patients. Get started with flexible, month-to-month billing and no long-term contracts. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-07-09T14%3A50%3A52Z&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=87629&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement&secure%5Btoken%5D=b60269d62bc89fe720956512534f93b28aaa0a0542f3b1990882a1077cf20ee6&secure%5Burl%5D=https%3A%2F%2Fwww.nexhealth.com&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Patient Engagement Software Products in 2026? ### 1. [CareMessage](https://www.g2.com/products/caremessage/reviews) CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health. With 20 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity. **Average Rating:** 4.6/5.0 **Total Reviews:** 5 **How Do G2 Users Rate CareMessage?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind CareMessage?** - **Seller:** [CareMessage](https://www.g2.com/sellers/caremessage) - **Year Founded:** 2012 - **HQ Location:** San Francisco, US - **Twitter:** @caremessage (1,750 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/caremessage/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Mid-Market, 20% Small-Business #### What Are Recent G2 Reviews of CareMessage? **"[Straightforward solution to improve patient communication](https://www.g2.com/survey_responses/caremessage-review-7472050)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/caremessage-review-7472050) --- **"[Direct Communication and Engagement with Patients](https://www.g2.com/survey_responses/caremessage-review-3933302)"** **Rating:** 5.0/5.0 stars *— Alex D.* [Read full review](https://www.g2.com/survey_responses/caremessage-review-3933302) --- #### What Are G2 Users Discussing About CareMessage? - [What is CareMessage used for?](https://www.g2.com/discussions/what-is-caremessage-used-for) ### 2. [Compulink Advantage](https://www.g2.com/products/compulink-advantage/reviews) Compulink Healthcare Solutions has been empowering providers through innovation since 1985. What began as a mission to eliminate paper and improve profitability has evolved into one of the most established and specialty-focused EHR and practice management platforms in the industry. Compulink Advantage™ is purpose-built for specialty care, designed to adapt to the way each practice works and not the other way around. From highly customizable workflows to specialty-specific templates, reporting, and automation, the platform delivers the flexibility modern practices need to operate efficiently and scale. With more than four decades of experience, Compulink combines proven implementation methodology, expert training, and responsive long-term support to ensure practices go live confidently and achieve productivity quickly. Trusted by over 26,000 providers nationwide and 20 ophthalmic colleges and universities, Compulink delivers: -Specialty-specific EHR and practice management in one unified platform -Flexible deployment options (cloud or on-premise) -AI-powered innovation, including adaptive workflows and intelligent automation -Competitive total cost of ownership -Dedicated, long-term U.S. based client support Compulink Advantage™ is built for specialty practices seeking flexibility, control, and a technology partner with proven staying power. **Average Rating:** 3.9/5.0 **Total Reviews:** 45 **How Do G2 Users Rate Compulink Advantage?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Compulink Advantage?** - **Seller:** [Compulink Healthcare Solutions](https://www.g2.com/sellers/compulink-healthcare-solutions) - **Company Website:** https://compulinkadvantage.com/ - **Year Founded:** 1985 - **HQ Location:** Westlake Village, CA - **LinkedIn® Page:** https://www.linkedin.com/company/compulink-healthcare-solutions (93 employees on LinkedIn®) - **Phone:** 800-456-4522 **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 57% Small-Business, 36% Mid-Market #### What Are Compulink Advantage's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Charting (2 reviews) - Charting Efficiency (2 reviews) - Documentation (2 reviews) - Easy Setup (2 reviews) **Cons:** - Slow Performance (3 reviews) - System Instability (3 reviews) - Technical Issues (3 reviews) - Slow Loading (1 reviews) - Software Bugs (1 reviews) ### What Do G2 Reviewers Say About Compulink Advantage? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Compulink Advantage enhances workflow and simplifies patient record management effectively. - Users appreciate the **fast and user-friendly charting** in Compulink Advantage, enjoying efficient exam management and easy data access. - Users appreciate the **charting efficiency** of Compulink Advantage, benefiting from quick drop-down options and user-friendly setup. - Users value the **user-friendly documentation** of Compulink Advantage, enhancing ease and efficiency in their workflows. - Users commend the **easy setup** of Compulink Advantage, enhancing user experience and facilitating smooth transitions. **Cons:** - Users report significant **slow performance** issues with Compulink Advantage, including lag and glitches during use. - Users report **system instability** with Compulink Advantage, experiencing access issues and glitches that hinder effective use. - Users often report **technical issues** like visibility problems with older scans and lag during use, impacting functionality. - Users find the **slow loading** of scanned documents frustrating, particularly for older files being hard to access. - Users report experiencing **lags and glitches** when interacting with boxes in Compulink Advantage, impacting usability. #### What Are Recent G2 Reviews of Compulink Advantage? **"[Unbelievably Helpful and Time-Saving for Our Optometry Practice](https://www.g2.com/survey_responses/compulink-advantage-review-12663470)"** **Rating:** 4.0/5.0 stars *— Stephanie D.* [Read full review](https://www.g2.com/survey_responses/compulink-advantage-review-12663470) --- **"[All-in-One EHR That Streamlines Care, Communication, and Billing](https://www.g2.com/survey_responses/compulink-advantage-review-12442874)"** **Rating:** 5.0/5.0 stars *— Dianne T.* [Read full review](https://www.g2.com/survey_responses/compulink-advantage-review-12442874) --- #### What Are G2 Users Discussing About Compulink Advantage? - [What is CompuLink Advantage SMART Practice used for?](https://www.g2.com/discussions/what-is-compulink-advantage-smart-practice-used-for) - [What is ASC Advantage used for?](https://www.g2.com/discussions/what-is-asc-advantage-used-for) ### 3. [Healthie](https://www.g2.com/products/healthie/reviews) Healthie offers an industry-leading EMR, scheduling, and engagement platform for modern healthcare delivery. Healthie is a comprehensive tool for practice management and telehealth, and includes core business features: scheduling, billing (out-of-pocket and insurance), charting (intake forms, e-signature, and note-templates), document sharing, secure messaging, client food logging, and more. Healthie is HIPAA, SOC-2, PIPEDA, GDPR, and PCI-compliant. Healthie offers integration with various third-party applications such as Stripe, Fullscript, Zoom and more. Monthly subscriptions and support is offered via email, phone, and documentation. Healthie has a no-commitment free trial. **Average Rating:** 3.9/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Healthie?** - **Workflow Management:** 9.2/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.1/10 (Category avg: 8.5/10) - **Patient Communications:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Healthie?** - **Seller:** [Healthie](https://www.g2.com/sellers/healthie) - **Year Founded:** 2016 - **HQ Location:** New York - **Twitter:** @GetHealthie (1,556 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10619369/ (186 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness - **Company Size:** 95% Small-Business #### What Are Healthie's Pros and Cons? **Pros:** - Features (6 reviews) - Scheduling (4 reviews) - Customer Support (3 reviews) - Customization (3 reviews) - Appointment Scheduling (2 reviews) **Cons:** - Not User-Friendly (3 reviews) - Time-Consuming (3 reviews) - Limited Integration (2 reviews) - Navigation Difficulty (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About Healthie? *AI-generated summary from verified user reviews* **Pros:** - Users love the **customizable and comprehensive features** of Healthie, seamlessly integrating essential tools for efficient practice management. - Users love the **user-friendly scheduling** feature of Healthie, streamlining patient appointments effortlessly for solo practitioners. - Users commend the **excellent customer support** of Healthie, appreciating their dedication to client success and satisfaction. - Users appreciate the **customizable features** of Healthie, making it easy to tailor the program to their specific practice needs. - Users appreciate the **convenient appointment scheduling** on Healthie, streamlining their workflow and enhancing client interaction. **Cons:** - Users find Healthie to be **not user-friendly** due to complicated processes and inadequate customer support. - Users find the **onboarding and food tracking processes time-consuming** , impacting overall efficiency and user satisfaction with Healthie. - Users find the **limited integration** with GoHighLevel frustrating, leading to inefficient manual processes and patient reminder overlaps. - Users find **navigation difficult** due to multiple clicks needed for onboarding and adding information in Healthie. - Users express frustration over **poor customer support** , as phone assistance is unavailable and email responses are unhelpful. #### What Are Recent G2 Reviews of Healthie? **"[So happy I found Healthie!](https://www.g2.com/survey_responses/healthie-review-11448809)"** **Rating:** 5.0/5.0 stars *— Carlyn J.* [Read full review](https://www.g2.com/survey_responses/healthie-review-11448809) --- **"[Healthie is a great EHR and Client Management option for clinicians.](https://www.g2.com/survey_responses/healthie-review-11290221)"** **Rating:** 4.0/5.0 stars *— Dr. Jeanette D.* [Read full review](https://www.g2.com/survey_responses/healthie-review-11290221) --- #### What Are G2 Users Discussing About Healthie? - [What is Healthie used for?](https://www.g2.com/discussions/what-is-healthie-used-for) ### 4. [HST Pathways](https://www.g2.com/products/hst-pathways/reviews) HST Pathways is the leading provider of a suite of products that have been thoughtfully and clinically designed for the surgery center industry. Our many software offerings provide ASCs with intuitive solutions that cover the entire patient journey and help to unlock revenue, fuel growth, and deliver better care. Build, grow, and run your facility with solutions your entire team will love. See why more than 1,600 clients are choosing HST Pathways by visiting www.hstpathways.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 9 **How Do G2 Users Rate HST Pathways?** - **Workflow Management:** 8.9/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind HST Pathways?** - **Seller:** [HST Pathways](https://www.g2.com/sellers/hst-pathways) - **Year Founded:** 2005 - **HQ Location:** Nashville, Tennessee, United States - **LinkedIn® Page:** https://www.linkedin.com/company/hstpathways (282 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are HST Pathways's Pros and Cons? **Pros:** - Document Management (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) - Helpful (1 reviews) - Navigation Ease (1 reviews) **Cons:** - Access Issues (1 reviews) - Limited Access (1 reviews) - Login Issues (1 reviews) ### What Do G2 Reviewers Say About HST Pathways? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy navigation** of HST Pathways, enhancing their daily workflow and preparation for cases. - Users value the **ease of use** in HST Pathways, enhancing daily operations and preparation for cases. - Users appreciate the **easy navigation** and the helpful preference card feature for consistent case preparation. - Users appreciate the **ease of navigation** and daily utility of HST Pathways, especially the preference card feature. - Users value the **navigation ease** of HST Pathways, enhancing daily usage and preparation for various cases. **Cons:** - Users express frustration with **access issues** , particularly needing to log in twice to start using HST Pathways. - Users find **limited access** frustrating due to the need to log in twice to use HST Pathways. - Users experience **frustrating login issues** with HST Pathways, having to log in twice to access the system. #### What Are Recent G2 Reviews of HST Pathways? **"[Great for Ambulatory surgery centers](https://www.g2.com/survey_responses/hst-pathways-review-11783813)"** **Rating:** 4.5/5.0 stars *— Diego P.* [Read full review](https://www.g2.com/survey_responses/hst-pathways-review-11783813) --- **"[HST Echart Streamlined Our EMR With Easy Case Coordination and Patient Engagement](https://www.g2.com/survey_responses/hst-pathways-review-12944994)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/hst-pathways-review-12944994) --- ### 5. [Lark](https://www.g2.com/products/lark/reviews) Lark Health is a chronic disease prevention and management platform that uses a cognitive behavioral therapy framework, conversational AI, and connected devices to help people stay healthy and in control of their conditions. Lark’s AI is continuously learning how to personalize the experience for the member and communicates via text-message-like interactions to monitor patients remotely, 24/7, while live nurses and health coaches are available when issues need to be escalated. Lark's Diabetes Prevention Program (DPP), which is Fully Recognized by the Centers for Disease Control and Prevention, Behavioral Health Program, Diabetes Care Program, and Hypertension Program have served nearly 2 million members, and have demonstrated clinically validated outcomes. Lark works with many of the largest health plans, PBMs, and self-insured employers to help their members live healthier lives. Founded by CEO Julia Hu and CTO Jeff Zira in 2011, the company was named "Top 10 Most Innovative Companies in the World" alongside Uber and Airbnb, and Google's "Best of the Year". To learn more, visit www.lark.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Lark?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 9.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Lark?** - **Seller:** [Lark Technologies](https://www.g2.com/sellers/lark-technologies) - **Year Founded:** 2011 - **HQ Location:** Mountain View, US - **Twitter:** @larkhealth (5,994 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/lark-health (158 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Small-Business, 29% Mid-Market #### What Are Lark's Pros and Cons? **Pros:** - Communication (1 reviews) - Communication Efficiency (1 reviews) - Messaging Management (1 reviews) **Cons:** - Messaging Issues (1 reviews) ### What Do G2 Reviewers Say About Lark? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time communication** capabilities of Lark, enhancing collaboration through instant messaging and group chats. - Users value the **real-time communication** features of Lark, enhancing teamwork and collaboration across global teams. - Users value the **robust messaging management** in Lark, enhancing communication with features like instant messaging and group chats. **Cons:** - Users find **messaging issues** with Lark when trying to communicate with external clients and partners, hindering collaboration. #### What Are Recent G2 Reviews of Lark? **"[Comprehensive Review](https://www.g2.com/survey_responses/lark-review-9729139)"** **Rating:** 5.0/5.0 stars *— Selvi T.* [Read full review](https://www.g2.com/survey_responses/lark-review-9729139) --- **"[Lark software](https://www.g2.com/survey_responses/lark-review-11748084)"** **Rating:** 4.5/5.0 stars *— Si Thu L.* [Read full review](https://www.g2.com/survey_responses/lark-review-11748084) --- #### What Are G2 Users Discussing About Lark? - [How good is Lark?](https://www.g2.com/discussions/how-good-is-lark) - [How does Lark app work?](https://www.g2.com/discussions/how-does-lark-app-work) - [What is the use of Lark app?](https://www.g2.com/discussions/what-is-the-use-of-lark-app) ### 6. [Layline](https://www.g2.com/products/layline/reviews) Our platform offers comprehensive solutions: Listings Management ensures accurate online presence across platforms, enhancing visibility. Reputation Management monitors feedback, fostering trust and loyalty. Online Scheduling streamlines appointments, enhancing patient experience. Loyalty Programs incentivize repeat visits, maximizing value. Patient Surveys gather insights for improvement. SMS & Email Campaigns nurture relationships. Intake Forms & Reminders streamline processes. Insights Dashboard provides actionable data for optimization. Listings Management: This feature allows businesses to efficiently manage their online presence across various platforms such as search engines, directories, and social media. It ensures that accurate and up-to-date information is presented to potential patients, helping to improve visibility and credibility. Reputation Management and Amplification: This capability enables businesses to monitor, respond to, and enhance their online reputation. It involves tracking reviews, ratings, and feedback across multiple channels and leveraging positive experiences to amplify brand reputation. By addressing concerns and highlighting positive feedback, healthcare practices can build trust and loyalty among patients. Online Scheduling: This feature enables patients or customers to conveniently book appointments or services online. It streamlines the scheduling process, reducing the need for phone calls and administrative work. With features such as real-time availability and automated reminders, online scheduling enhances the overall patient experience while optimizing operational efficiency. Patient Loyalty and Reward Program: This functionality allows practices to implement loyalty programs to incentivize repeat visits and foster long-term relationships with patients. Through rewards, discounts, or exclusive offers, healthcare practices can encourage loyalty and increase patient retention. This helps in maximizing patient value and driving growth. Flexible, Scalable, Patient Surveys: This feature enables businesses to gather feedback and insights from patients through customizable and scalable survey tools. It allows for the creation of tailored surveys to collect feedback on various aspects of the patient experience, such as satisfaction levels, service quality, and suggestions for improvement. The scalability ensures that practices can adapt survey efforts to their changing needs and volume of responses. SMS and Email Campaign Integration: This capability enables healthcare practices to seamlessly integrate SMS and email marketing campaigns into their patients engagement strategies. It allows for targeted messaging, personalized communication, and automated follow-ups to nurture relationships and drive conversions. By integrating with existing systems, practices can leverage patient data to deliver relevant and timely messages across multiple channels. Intake Forms & Appointment Reminders: This functionality simplifies the intake process for patients by offering online forms for capturing essential information prior to appointments. It helps in streamlining administrative tasks and ensuring accuracy of patient data. Additionally, automated appointment reminders via SMS or email reduce no-shows and improve appointment attendance rates. Insights and Configuration Dashboard: This feature provides healthcare practices with a centralized dashboard for accessing actionable insights and configuring various aspects of the platform. It offers analytics, reporting tools, and customizable settings to monitor performance, track key metrics, and make informed decisions. The dashboard empowers doctors to optimize their operations, improve patient engagement, and drive business growth effectively. Industries we work with Med Spa Dental Otolaryngology Gastroenterology Vein and Vascular Hair Restoration Plastic Surgery Orthopedic Podiatry Physical Therapy Mental Health OBGYN Fibroids Primary Care Pediatrics Pain Management **Average Rating:** 5.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Layline?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Layline?** - **Seller:** [Layline](https://www.g2.com/sellers/layline) - **Year Founded:** 2012 - **HQ Location:** West Palm Beach, FL - **LinkedIn® Page:** http://www.linkedin.com/company/xamplifier (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business #### What Are Layline's Pros and Cons? **Pros:** - Appointment Scheduling (1 reviews) - Centralization (1 reviews) - Helpful (1 reviews) - HIPAA Compliance (1 reviews) - Review Increase (1 reviews) ### What Do G2 Reviewers Say About Layline? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy appointment scheduling** of Layline, significantly enhancing patient engagement and operational efficiency. - Users value the **centralized control** of listings for improved SEO and enhanced patient engagement and scheduling. - Users value the **effective reputation management** of Layline, leading to increased visibility and improved patient engagement. - Users value the **HIPAA compliance** of Layline, enhancing trust and security in handling sensitive patient information. - Users highlight the **650% increase in review volume** that enhances their reputation and visibility significantly. #### What Are Recent G2 Reviews of Layline? **"[Layline’s Suite Supercharged Our Marketing—Now a Core Solution for Our Clients](https://www.g2.com/survey_responses/layline-review-11331983)"** **Rating:** 5.0/5.0 stars *— Nicole C.* [Read full review](https://www.g2.com/survey_responses/layline-review-11331983) --- **"[Layline does the job!](https://www.g2.com/survey_responses/layline-review-11416477)"** **Rating:** 5.0/5.0 stars *— S. S.* [Read full review](https://www.g2.com/survey_responses/layline-review-11416477) --- #### What Are G2 Users Discussing About Layline? - [What is XAmplifier used for?](https://www.g2.com/discussions/what-is-xamplifier-used-for) ### 7. [League](https://www.g2.com/products/league/reviews) Founded in 2014, League is a technology-focused health company powering the digital transformation of healthcare. Employers, payers, pharmacy retailers and healthcare providers use our award-winning platform to deliver integrated and personalized health experiences that drive consumer engagement. Millions of people across the world use digital health platforms powered by League to access, navigate and pay for care. **Average Rating:** 4.4/5.0 **Total Reviews:** 92 **How Do G2 Users Rate League?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind League?** - **Seller:** [League](https://www.g2.com/sellers/league) - **Year Founded:** 2014 - **HQ Location:** Toronto, Ontario - **Twitter:** @JoinLeague (4,456 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5401900/ (509 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Enterprise, 45% Mid-Market #### What Are Recent G2 Reviews of League? **"[League has an extremely responsible and responsive support staff](https://www.g2.com/survey_responses/league-review-6795051)"** **Rating:** 5.0/5.0 stars *— John N.* [Read full review](https://www.g2.com/survey_responses/league-review-6795051) --- **"[Interesting](https://www.g2.com/survey_responses/league-review-6681809)"** **Rating:** 4.0/5.0 stars *— Verified User in Transportation/Trucking/Railroad* [Read full review](https://www.g2.com/survey_responses/league-review-6681809) --- #### What Are G2 Users Discussing About League? - [What is sports management system?](https://www.g2.com/discussions/what-is-sports-management-system) - [What is LeagueApps com?](https://www.g2.com/discussions/what-is-leagueapps-com) - 1 comment - [What is league management?](https://www.g2.com/discussions/what-is-league-management) - [What is sports league management software?](https://www.g2.com/discussions/what-is-sports-league-management-software) ### 8. [Review Wave](https://www.g2.com/products/review-wave/reviews) Review Wave is a Reputation Management Software that helps business owners get reviews on websites that their clients trust to increase growth. **Average Rating:** 4.9/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Review Wave?** - **Workflow Management:** 7.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.5/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Review Wave?** - **Seller:** [Review Wave](https://www.g2.com/sellers/review-wave) - **Year Founded:** 2016 - **HQ Location:** Irvine, US - **Twitter:** @getreviewwave (4 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/reviewwave/ (99 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Review Wave? **"[easy to use to communicate with patients](https://www.g2.com/survey_responses/review-wave-review-8856272)"** **Rating:** 4.5/5.0 stars *— Verified User in Executive Office* [Read full review](https://www.g2.com/survey_responses/review-wave-review-8856272) --- **"[User friendly!](https://www.g2.com/survey_responses/review-wave-review-7922649)"** **Rating:** 5.0/5.0 stars *— Hollie N.* [Read full review](https://www.g2.com/survey_responses/review-wave-review-7922649) --- #### What Are G2 Users Discussing About Review Wave? - [What is software Wave?](https://www.g2.com/discussions/what-is-software-wave) - [What can Wave app do?](https://www.g2.com/discussions/what-can-wave-app-do) - [Is Wave a good software?](https://www.g2.com/discussions/is-wave-a-good-software) - 1 comment ### 9. [TheraNest by Ensora Health](https://www.g2.com/products/theranest-by-ensora-health/reviews) TheraNest is a cloud-based EHR and practice management platform built specifically for mental and behavioral health providers. Developed by Ensora Health, TheraNest combines clinical documentation, insurance billing, scheduling, HIPAA-compliant telehealth, e-prescribing, and a client portal in one system serving solo practitioners, group practices, and mid-size behavioral health organizations. TheraNest differentiates from SimplePractice, TherapyNotes, Jane App, and Carepatron through deeper billing and insurance claims management, group practice workflows including multi-provider scheduling and supervision tracking, and integrated Wiley Treatment Planner content. Core features include automated appointment reminders, customizable progress notes and treatment plans, a searchable DSM and CPT code database, electronic claims submission, ERA/EOB processing, and unlimited document storage. Recognized as a G2 Leader in Mental Health Software, TheraNest is rated highly for ease of use, responsive support, and clinical note quality. A free 21-day trial is available. Pricing starts at $29/month and scales by active client count. **Average Rating:** 4.2/5.0 **Total Reviews:** 125 **How Do G2 Users Rate TheraNest by Ensora Health?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind TheraNest by Ensora Health?** - **Seller:** [Ensora Health (formerly Therapy Brands)](https://www.g2.com/sellers/ensora-health-formerly-therapy-brands) - **Company Website:** https://ensorahealth.com/ - **Year Founded:** 2020 - **HQ Location:** Birmingham, US - **LinkedIn® Page:** https://www.linkedin.com/company/therapy-brands/mycompany/ (406 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist - **Top Industries:** Mental Health Care - **Company Size:** 90% Small-Business, 5% Mid-Market #### What Are TheraNest by Ensora Health's Pros and Cons? **Pros:** - Ease of Use (35 reviews) - Document Management (15 reviews) - Booking Ease (11 reviews) - Features (11 reviews) - Scheduling (11 reviews) **Cons:** - Technical Issues (13 reviews) - Limited Features (9 reviews) - Poor Navigation (7 reviews) - Interface Issues (5 reviews) - Poor Customer Support (5 reviews) ### What Do G2 Reviewers Say About TheraNest by Ensora Health? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of TheraNest, benefiting from streamlined note-taking, scheduling, and billing in one place. - Users appreciate the **ease of managing client information and appointments** with TheraNest, making practice management seamless. - Users appreciate the **booking ease** of TheraNest, noting how simple it is to manage appointments and contacts. - Users value the **comprehensive and flexible features** of TheraNest, enhancing their business operations and client communication. - Users value the **easy-to-manage scheduling** feature of TheraNest, enhancing efficiency and simplifying their workflow. **Cons:** - Users frequently face **technical issues** with TheraNest, impacting client communications and overall service effectiveness. - Users express frustration with the **limited features** , finding navigation and certain tasks complicated and time-consuming. - Users find **navigation challenging** on TheraNest, especially when locating tabs and troubleshooting issues efficiently. - Users experience **interface issues** with TheraNest, finding it buggy and unintuitive, complicating their workflow significantly. - Users express frustration with **poor customer support** , noting difficulties in troubleshooting problems and slow response times. #### What Are Recent G2 Reviews of TheraNest by Ensora Health? **"[Great customer support, fairly easy to use](https://www.g2.com/survey_responses/theranest-by-ensora-health-review-11209559)"** **Rating:** 4.5/5.0 stars *— Quentin E.* [Read full review](https://www.g2.com/survey_responses/theranest-by-ensora-health-review-11209559) --- **"[Super Easy to Navigate and Visually Intuitive](https://www.g2.com/survey_responses/theranest-by-ensora-health-review-11885767)"** **Rating:** 5.0/5.0 stars *— Staci .* [Read full review](https://www.g2.com/survey_responses/theranest-by-ensora-health-review-11885767) --- #### What Are G2 Users Discussing About TheraNest by Ensora Health? - [What is TheraNest used for?](https://www.g2.com/discussions/what-is-theranest-used-for) - [What does TheraNest do?](https://www.g2.com/discussions/what-does-theranest-do) - [How do you write a progress note for therapy?](https://www.g2.com/discussions/how-do-you-write-a-progress-note-for-therapy) - 1 comment - [Does TheraNest have an app?](https://www.g2.com/discussions/does-theranest-have-an-app) - 1 comment - [How much does TheraNest cost?](https://www.g2.com/discussions/how-much-does-theranest-cost) ### 10. [Healee](https://www.g2.com/products/healee/reviews) Healee is an integrated patient access solution built for the operational complexity of healthcare organizations. Healee helps medical groups efficiently manage complex physician and team schedules with a robust patient access solution that integrates with their EHR. Healee empowers patients to easily find and schedule care, while allowing clinical operators to coordinate diverse care teams with effective calendar management. With Healee, healthcare teams attract, engage and retain more patients, while simplifying operations, balancing workloads, and growing profitability. Healee replaces a multitude of manual workarounds associated with existing sub-optimal tools to alleviate patient complaints, improve capacity utilization, and reduce clinician burnout. The most reliable and robust patient access platform on the market, Healee facilitates over 700,000 appointments per month across over 5000 providers. **Average Rating:** 5.0/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Healee?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Healee?** - **Seller:** [Healee](https://www.g2.com/sellers/healee) - **Year Founded:** 2017 - **HQ Location:** Great Neck, US - **Twitter:** @HealeeHQ (151 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/healeehq (26 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 20% Mid-Market #### What Are Recent G2 Reviews of Healee? **"[Healee solves the complexity we have with scheduling](https://www.g2.com/survey_responses/healee-review-8677830)"** **Rating:** 5.0/5.0 stars *— Gabriela M.* [Read full review](https://www.g2.com/survey_responses/healee-review-8677830) --- **"[A great calendar management and patient scheduling solution for big medical groups](https://www.g2.com/survey_responses/healee-review-8310821)"** **Rating:** 5.0/5.0 stars *— Antonia Z.* [Read full review](https://www.g2.com/survey_responses/healee-review-8310821) --- ### 11. [Holly by Nimblr.ai](https://www.g2.com/products/holly-by-nimblr-ai/reviews) Holly AI Operator: AI Receptionist & Patient Scheduling Platform Built for Healthcare Providers Holly is an AI Operator that works as a patient scheduling platform and AI receptionist, using conversational AI to automate patient communication and front-desk workflows by managing your EHR, CRM, and payment platforms based on your know-how and specialty best practices. The result is a better patient experience, happier staff, and measurable revenue growth. ● 30+ Patient Journey Workflows × 350+ Operational Rules = Thousands of Configurations Tailored to Your Specialty ● 92M+ Patient Interactions ● 1,500+ Practices Served ● 9+ Years Pioneering AI for Healthcare ● HIPAA-Compliant | SOC 2 Certified Incremental revenue: Capture new patients and keep schedules full. ● Convert phone calls and web visits into appointments 24/7 ● Capture new appointments from Google patient searches ● Automate no-show and cancellation recovery ● Fill last-minute cancellations from your patient waitlist ● Recall patients when they’re due for their next visit Front desk efficiency: Reduce manual work and prevent staff burnout. ● Automate calls for patient common questions & inquiries ● Handle appointment changes automatically ● Capture refill requests without manual intake ● Keep patient records up to date Patient engagement: Improve treatment adherence, care outcomes and loyalty. ● Ensure patients complete forms and pre-visit information ● Send timely confirmations and reminders ● Ensure patients get the right instructions before their visit ● Gather patient feedback & strengthen your online reputation Cash flow optimization: Improve claim accuracy and payment collection. ● Validate insurance acceptance before the visit ● Capture accurate and complete patient information upfront ● Capture payment method information early ● Release unpaid appointments automatically Guaranteed minimum 600% return on investment. No additional software costs required. Holly AI fits within your existing budget and costs around 3% of the average annual operational cost per provider. Free Pilot Available: Go Live in Days ● No apps to manage ● No staff training ● Seamless patient adoption Frequently Asked Questions About Holly AI: 1. How long does it take to implement Holly AI? Most practices go live in under one week, with implementation taking 2 to 5 hours. With no apps to install, adoption for both patients and staff is seamless and requires no training. 2. Is Holly AI HIPAA and SOC 2 compliant? Yes. Holly AI is HIPAA-compliant and meets SOC 2 standards. Both Holly AI and our integration partners follow strict federal requirements to protect patient data. 3. Do my patients need to download an app or log in to use Holly AI? No. Patients never need to download an app or log into a portal. Holly AI communicates through the channels they already use: phone, SMS, and web, driving patient reach rates averaging 99%. 4. How is Holly AI’s performance tracked and reported? You can track basic metrics in your Holly AI Dashboard. You will also receive regular performance reports by email from our Customer Success Team, with insights into Holly AI’s impact and return on investment. 5. How does Holly AI’s pricing model work? Pricing is based on your monthly appointment and call volume. This ensures your investment stays proportional to the value Holly AI delivers. 6. Is there a way to try Holly AI for free? Yes, we offer a free pilot. Our team provides a custom return on investment and impact analysis, connects Holly AI to your EHR and phone tree, and configures workflows for live patient testing. Afterward, you can measure results, gather feedback, and decide confidently. 7. Does Holly AI support my specific EHR system? Holly AI integrates with the vast majority of EHRs, including Athenahealth, DrChrono, AdvancedMD, and ModMed. We expand our native integrations every month. If your specific EHR is not listed, reach out to our team for a custom integration tailored to your needs. **Average Rating:** 4.8/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Holly by Nimblr.ai?** - **Workflow Management:** 9.2/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.5/10) - **Patient Communications:** 9.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Holly by Nimblr.ai?** - **Seller:** [Nimblr.ai](https://www.g2.com/sellers/nimblr-ai) - **Year Founded:** 2016 - **HQ Location:** Santa Monica, US - **Twitter:** @nimblr_ai (147 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nimblr.ai/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 86% Small-Business, 14% Mid-Market #### What Are Holly by Nimblr.ai's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Appointment Scheduling (2 reviews) - Customer Support (2 reviews) - Efficiency (2 reviews) - Scheduling (2 reviews) **Cons:** - Scheduling Issues (2 reviews) - Scheduling Problems (2 reviews) - Access Limitations (1 reviews) - Appointment Management (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Holly by Nimblr.ai? *AI-generated summary from verified user reviews* **Pros:** - Users commend Holly for its **ease of use** , enhancing patient scheduling and improving overall practice efficiency. - Users value the **easy appointment scheduling** with Holly, enhancing practice efficiency and minimizing cancellations. - Users commend Holly for providing **effective customer support** and enhancing efficiency in practice management. - Users find Holly enhances **efficiency** by handling common inquiries and reducing cancellations, freeing up staff time. - Users commend the **ease of scheduling** with Holly, enhancing practice efficiency and minimizing cancellations. **Cons:** - Users face **scheduling issues** with Holly, including limitations on recipient numbers and visibility of booked dates. - Users face **scheduling problems** with Holly, finding limitations like recipient caps and conflicting date visibility frustrating. - Users find the **access limitations** of Holly frustrating, particularly the cap on broadcasting to only 250 recipients. - Users are frustrated by the **inability to hide fully booked dates** , making scheduling more difficult and inconvenient. - Users find the **limited recipient capacity** in Holly's broadcast feature restrictive for larger messaging needs. #### What Are Recent G2 Reviews of Holly by Nimblr.ai? **"[Game Changer](https://www.g2.com/survey_responses/holly-by-nimblr-ai-review-10323116)"** **Rating:** 5.0/5.0 stars *— Andy W.* [Read full review](https://www.g2.com/survey_responses/holly-by-nimblr-ai-review-10323116) --- **"[Holly’s Conversational AI Delivers Friendly, Efficient Patient Support](https://www.g2.com/survey_responses/holly-by-nimblr-ai-review-12060429)"** **Rating:** 5.0/5.0 stars *— kathleen d.* [Read full review](https://www.g2.com/survey_responses/holly-by-nimblr-ai-review-12060429) --- ### 12. [MyCarePlan](https://www.g2.com/products/mycareplan/reviews) Qure4u is a very powerful real-time data aggregation platform, a monitoring platform that can detect patients at risk, and a communication platform that ties it all together. **Average Rating:** 4.1/5.0 **Total Reviews:** 10 **How Do G2 Users Rate MyCarePlan?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind MyCarePlan?** - **Seller:** [Qure4u](https://www.g2.com/sellers/qure4u) - **Year Founded:** 1995 - **HQ Location:** Bradenton, FL - **Twitter:** @Qure4u (185 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3791081 (41 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 10% Mid-Market #### What Are Recent G2 Reviews of MyCarePlan? **"[My care plan is overall effective](https://www.g2.com/survey_responses/mycareplan-review-7289208)"** **Rating:** 4.0/5.0 stars *— Faith B.* [Read full review](https://www.g2.com/survey_responses/mycareplan-review-7289208) --- **"[Easy to use, intuitive](https://www.g2.com/survey_responses/mycareplan-review-7298012)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/mycareplan-review-7298012) --- ### 13. [PatientIQ](https://www.g2.com/products/patientiq/reviews) PatientIQ is the largest and fastest-growing healthcare technology partner for deriving actionable insights from patient outcomes data. The PatientIQ platform empowers health systems, specialty practices, and medical device companies to systemically collect and analyze patient-reported outcomes data to improve clinical and operational performance. In addition to outcomes collection and analysis, the platform facilitates collaboration, bringing together data-driven organizations from across the country to accelerate research and push medicine forward. For more, visit www.patientiq.io. **Average Rating:** 4.2/5.0 **Total Reviews:** 6 **How Do G2 Users Rate PatientIQ?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind PatientIQ?** - **Seller:** [PatientIQ](https://www.g2.com/sellers/patientiq) - **Year Founded:** 2016 - **HQ Location:** Chicago, US - **Twitter:** @PatientIQ (186 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/patientiq/ (94 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are PatientIQ's Pros and Cons? **Pros:** - Access Ease (1 reviews) - Customer Support (1 reviews) - Data Management (1 reviews) - Documentation (1 reviews) - Ease of Use (1 reviews) **Cons:** - Difficult Navigation (1 reviews) - Difficulty (1 reviews) - Improvement Needed (1 reviews) - Lack of Automation (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About PatientIQ? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy access** to patient treatment histories, enhancing efficiency and reducing paperwork significantly. - Users commend the **excellent customer support** of PatientIQ, highlighting quick responses and effective resolutions to issues. - Users value the **satisfactory electronic data management** capabilities of PatientIQ, enhancing their workflow efficiency. - Users value the **thorough documentation** that enhances access to patient treatment history and reduces paperwork. - Users appreciate the **ease of use** of PatientIQ, enjoying its simple interface and effortless setup. **Cons:** - Users find **difficult navigation** on PatientIQ, which hampers their ability to effectively utilize the system. - Users face **difficulty loading patient data** in Safari on Windows, affecting their experience with PatientIQ. - Users feel that **improvement is needed** as the interface is not user friendly and lacks empathetic patient interaction. - Users find the **lack of automation** in PatientIQ hinders effective patient interaction and experience understanding. - Users struggle with **limited customization** , finding the interface less intuitive and not tailored for their needs. #### What Are Recent G2 Reviews of PatientIQ? **"[Enhanced delivery of evidence based patient care, research, and healthcare quality improvement](https://www.g2.com/survey_responses/patientiq-review-9464831)"** **Rating:** 5.0/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/patientiq-review-9464831) --- **"[Best software for patient electronic data management](https://www.g2.com/survey_responses/patientiq-review-10922703)"** **Rating:** 4.0/5.0 stars *— Rajat M.* [Read full review](https://www.g2.com/survey_responses/patientiq-review-10922703) --- #### What Are G2 Users Discussing About PatientIQ? - [What is PatientIQ used for?](https://www.g2.com/discussions/what-is-patientiq-used-for) ### 14. [PatientNow](https://www.g2.com/products/patientnow/reviews) Since 2004, PatientNow has had one goal: help aesthetic practices grow and thrive. We’ve been all-in on aesthetics since day one—and it shows. Our platform is designed just for you–to attract more patients, keep them coming back, and make your business run like clockwork. PatientNow brings everything together in one place—HIPAA-compliant EMR, AI-powered marketing, patient engagement, photo management, and practice management tools—so you can simplify your day-to-day and boost profitability. Need help? We’ve got your back. Our friendly, U.S.-based support team truly understands your world—so you’re never on your own. Whether you’re just opening your doors or expanding to new locations, PatientNow gives you the tools and confidence to grow your business. Services Offered: - HIPAA Compliant EMR - Practice Management - Before & After Photo Management - Marketing - Lead Management & CRM - Patient Engagement - Integrated Payments **Average Rating:** 3.0/5.0 **Total Reviews:** 19 **How Do G2 Users Rate PatientNow?** - **Workflow Management:** 3.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 4.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 0.8/10 (Category avg: 8.5/10) - **Patient Communications:** 1.7/10 (Category avg: 8.8/10) **Who Is the Company Behind PatientNow?** - **Seller:** [PatientNow](https://www.g2.com/sellers/patientnow) - **Year Founded:** 2004 - **HQ Location:** Greenwood Village, US - **Twitter:** @patientnow (265 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/356130/ (156 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice - **Company Size:** 90% Small-Business, 5% Enterprise #### What Are PatientNow's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Scheduling (3 reviews) - Appointment Scheduling (2 reviews) - Time-saving (2 reviews) - Workflow Efficiency (2 reviews) **Cons:** - Missing Features (2 reviews) - Poor Customer Support (2 reviews) - Billing Issues (1 reviews) - Inefficient Workflow (1 reviews) - Interface Issues (1 reviews) ### What Do G2 Reviewers Say About PatientNow? *AI-generated summary from verified user reviews* **Pros:** - Users find PatientNow **easy to use and learn** , appreciating its streamlined features for managing practice operations efficiently. - Users value the **easy-to-use scheduling** features of PatientNow, enhancing workflow for med spas and practices. - Users appreciate the **ease of use and scheduling flexibility** of PatientNow, enhancing their med spa operations. - Users value the **time-saving** capabilities of PatientNow, streamlining workflows with its all-in-one EMR platform. - Users appreciate the **workflow efficiency** of PatientNow, benefiting from an all-in-one platform that streamlines operations. **Cons:** - Users criticize the **missing features** in PatientNow, feeling it lacks essential capabilities like live ordering and tracking. - Users express frustration with **poor customer support** , highlighting delays and unhelpful responses to their issues. - Users express frustration over **billing issues** , particularly regarding inflexible cancellation terms despite long-term commitments. - Users are frustrated with the **inefficient workflow** due to outdated inventory programming and limited barcode options. - Users find the **interface clunky and unintuitive** , complicating access to basic functions and amplifying support frustrations. #### What Are Recent G2 Reviews of PatientNow? **"[User friendly](https://www.g2.com/survey_responses/patientnow-review-10956270)"** **Rating:** 5.0/5.0 stars *— Verified User in Cosmetics* [Read full review](https://www.g2.com/survey_responses/patientnow-review-10956270) --- **"[Best EMR I've used.](https://www.g2.com/survey_responses/patientnow-review-4724657)"** **Rating:** 5.0/5.0 stars *— Alyson R.* [Read full review](https://www.g2.com/survey_responses/patientnow-review-4724657) --- #### What Are G2 Users Discussing About PatientNow? - [What is patientNow used for?](https://www.g2.com/discussions/what-is-patientnow-used-for) ### 15. [Practice Fusion](https://www.g2.com/products/practice-fusion/reviews) Practice Fusion is a cloud-based electronic health record (EHR) platform designed to support independent medical practices in delivering efficient and enhanced patient care. With a user-friendly interface and intuitive design, it streamlines clinical workflows, allowing healthcare professionals to focus more on their patients. Key Features and Functionality: - Intuitive Charting: Offers customizable templates and adaptive charting tools that simplify documentation, reducing administrative burden. - E-Prescribing: Enables electronic prescription submissions to any pharmacy nationwide, including controlled substances, with built-in drug interaction checks to enhance patient safety. - Patient Engagement: Provides a secure patient portal for appointment scheduling, health reminders, and direct messaging, fostering better communication between patients and providers. - Billing Services: Integrates billing solutions to optimize revenue cycles, offering features like AI-powered coding assistance and automated claim scrubbing to improve billing accuracy and compliance. - Interoperability: Connects with over 500 labs and imaging centers, facilitating seamless test ordering and results management directly within the platform. Primary Value and Solutions Provided: Practice Fusion addresses the challenges faced by independent medical practices by offering an affordable, comprehensive EHR solution that enhances operational efficiency and patient care. Its cloud-based nature ensures accessibility from various devices, including tablets and iPads, allowing healthcare providers to manage patient records and coordinate care effectively. By automating administrative tasks and integrating essential services like e-prescribing and billing, Practice Fusion reduces the time spent on paperwork, minimizes errors, and supports practices in achieving better health outcomes for their patients. **Average Rating:** 3.8/5.0 **Total Reviews:** 61 **How Do G2 Users Rate Practice Fusion?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Practice Fusion?** - **Seller:** [Practice Fusion](https://www.g2.com/sellers/practice-fusion) - **Year Founded:** 2005 - **HQ Location:** San Francisco, CA - **Twitter:** @PracticeFusion (9,949 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/119904/ (97 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 81% Small-Business, 19% Mid-Market #### What Are Practice Fusion's Pros and Cons? **Pros:** - Accessibility (1 reviews) - Centralization (1 reviews) - Charting Efficiency (1 reviews) - Convenience (1 reviews) - Documentation (1 reviews) **Cons:** - Complex Navigation (1 reviews) - Difficult Navigation (1 reviews) - Intrusive Notifications (1 reviews) - Navigation Difficulty (1 reviews) - Notification Issues (1 reviews) ### What Do G2 Reviewers Say About Practice Fusion? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy accessibility** of Practice Fusion, finding the search options efficient and user-friendly. - Users value the **centralization** of Practice Fusion, appreciating its organized and user-friendly interface. - Users find **charting efficiency** in Practice Fusion exceptional, enjoying easy navigation and quick access to patient charts. - Users appreciate the **convenience** of Practice Fusion, enjoying easy navigation and quick access to patient charts. - Users value the **clear and organized documentation** of Practice Fusion, making it easy to use and understand. **Cons:** - Users find **complex navigation** frustrating, with calendar updates and rescheduling being unnecessarily complicated. - Users find **difficult navigation** within Practice Fusion's calendar, complicating updates and rescheduling tasks effectively. - Users find the **intrusive notifications** disrupt their experience, making calendar navigation and updates cumbersome. - Users find **navigation difficulty** in Practice Fusion, noting challenges in updating the calendar and managing notifications. - Users report **notification issues** with Practice Fusion, finding alerts and updates disruptive to their workflow. #### What Are Recent G2 Reviews of Practice Fusion? **"[All what you need for your medical practice](https://www.g2.com/survey_responses/practice-fusion-review-10536171)"** **Rating:** 4.0/5.0 stars *— Gustavo P.* [Read full review](https://www.g2.com/survey_responses/practice-fusion-review-10536171) --- **"[User-Friendly for Providers With Smooth Tebra Integration](https://www.g2.com/survey_responses/practice-fusion-review-12691534)"** **Rating:** 4.0/5.0 stars *— Katherine O.* [Read full review](https://www.g2.com/survey_responses/practice-fusion-review-12691534) --- #### What Are G2 Users Discussing About Practice Fusion? - [What is Practice Fusion used for?](https://www.g2.com/discussions/what-is-practice-fusion-used-for) - [Does Practice Fusion have billing?](https://www.g2.com/discussions/does-practice-fusion-have-billing) - [Does Practice Fusion have telehealth?](https://www.g2.com/discussions/does-practice-fusion-have-telehealth) - [What is Practice Fusion EHR?](https://www.g2.com/discussions/what-is-practice-fusion-ehr) - [Is Practice Fusion really free?](https://www.g2.com/discussions/is-practice-fusion-really-free) ### 16. [Relay Network](https://www.g2.com/products/relay-network/reviews) Relay is a secure content delivery channel that enables enterprises to reach and drive customers to action through a personalized, mobile experience, without requiring a login or download. By combining SMS with feed technology, Relay delivers tailored, action-oriented content directly to each customer in a scrolling feed, driving better outcomes across industries like healthcare, financial services, insurance, and life sciences. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Relay Network?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.9/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Relay Network?** - **Seller:** [Relay Network](https://www.g2.com/sellers/relay-network) - **Company Website:** https://www.relaynetwork.com - **Year Founded:** 2010 - **HQ Location:** Radnor, PA - **LinkedIn® Page:** https://www.linkedin.com/company/842135/ (107 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Pharmaceuticals - **Company Size:** 67% Enterprise, 33% Mid-Market #### What Are Relay Network's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Helpful (5 reviews) - Customer Satisfaction (4 reviews) - Communication (3 reviews) - Communication Efficiency (3 reviews) **Cons:** - Missing Features (4 reviews) - Incomplete Data (2 reviews) - Insufficient Features (2 reviews) - Not User-Friendly (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About Relay Network? *AI-generated summary from verified user reviews* **Pros:** - Users commend Relay Network's **exceptional customer support** , highlighting quick responses and valuable strategic advice from their team. - Users value the **exceptional support and responsiveness** from Relay Network’s team, enhancing customer engagement and experience. - Users commend Relay Network for its **exceptional customer satisfaction** , highlighting responsive support and valuable communication tools. - Users appreciate the **responsive communication** from Relay's team, enhancing customer engagement and experience significantly. - Users highlight the **communication efficiency** of Relay Network, enhancing customer engagement with timely and personalized messages. **Cons:** - Users find that Relay Network has **missing features** , like limited survey customization and data collection issues. - Users experience **incomplete data** from Relay Network, leading to confusion and difficulties in managing engagement metrics. - Users find that Relay Network has **insufficient features** , particularly in customization, reporting, and usability improvements needed. - Users find the **user experience lacking** , noting issues with report creation and reliance on customer support for features. - Users express frustration with **poor customer support** , as reliance on reps complicates minor adjustments and reporting functionality. #### What Are Recent G2 Reviews of Relay Network? **"[Excellent Hands-On Support from Our Client Success Director](https://www.g2.com/survey_responses/relay-network-review-11808218)"** **Rating:** 4.0/5.0 stars *— Verified User in Pharmaceuticals* [Read full review](https://www.g2.com/survey_responses/relay-network-review-11808218) --- **"[Great platform with amazing people, but some room for improvement](https://www.g2.com/survey_responses/relay-network-review-11753592)"** **Rating:** 4.0/5.0 stars *— Lacey B.* [Read full review](https://www.g2.com/survey_responses/relay-network-review-11753592) --- #### What Are G2 Users Discussing About Relay Network? - [What is Relay Network used for?](https://www.g2.com/discussions/what-is-relay-network-used-for) ### 17. [TeleVox](https://www.g2.com/products/televox/reviews) Televox is a human-first, AI-powered patient engagement platform that empowers healthcare organizations to create clear, connected experiences across every step of care. Supporting both multi-modal and multi-lingual communication, patients can engage in their preferred channels and languages. The platform delivers human-centered communication through automated reminders, two-way outreach, and intelligent virtual agents, reducing no-shows, lightening staff workload, and improving patient follow-through. Care teams and patients experience smoother interactions with fewer bottlenecks as routine outreach, reminders, and follow-up happen automatically and reliably through seamless EHR integration and time-saving workflows. The platform orchestrates communication across voice, SMS, RCS, email, and chat, reaching patients on the right channel at the right moment with clear, compliant messaging. Multi-lingual support across channels ensures every patient receives clear, culturally sensitive communication they can understand and act on. Teams can automate high-volume needs such as appointment reminders and confirmations, balance notifications, visit instructions, and post-visit follow-up, reducing call volume, closing care gaps, and keeping schedules full without manual outreach. This flexible, EHR-agnostic approach is built for healthcare environments that require scalability along with strict regulatory and security standards. Televox gives organizations visibility into how patient communications perform, making it easier to track metrics like no-show reduction, engagement, adherence, and operational efficiency and to continuously refine outreach strategies. A focus on effortless communication, flexible solutions, human-first experiences, and measurable outcomes keeps the platform centered on time savings, staff relief, and ROI that can be repeated and scaled. Healthcare organizations see where communication works well and where it can improve, strengthening care coordination with confidence. Televox is a trusted patient engagement brand under the WestCX organization, which specializes in secure, scalable, and compliant communication journeys. Delivered as a modern, cloud-based solution, Televox automates routine outreach, supports care teams, and creates clearer, more connected patient experiences at every step of care through accessible, multi-channel, multi-lingual communication. **Average Rating:** 3.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate TeleVox?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind TeleVox?** - **Seller:** [West Technology Group](https://www.g2.com/sellers/west-technology-group) - **Year Founded:** 1986 - **HQ Location:** N/A - **Twitter:** @Mosaicx_ (1,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/west-tg/ (57 employees on LinkedIn®) - **Phone:** 1-920-954-2900 **Who Uses This Product?** - **Company Size:** 67% Small-Business, 17% Enterprise #### What Are Recent G2 Reviews of TeleVox? **"[Patient service coordinator](https://www.g2.com/survey_responses/televox-review-4168757)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/televox-review-4168757) --- **"[Effective and easy to use!](https://www.g2.com/survey_responses/televox-review-8195869)"** **Rating:** 4.0/5.0 stars *— Jacob W.* [Read full review](https://www.g2.com/survey_responses/televox-review-8195869) --- ### 18. [4PatientCare](https://www.g2.com/products/4patientcare/reviews) 4PatientCare provides comprehensive patient engagement solutions via email, text, voice, web and social media. **Average Rating:** 3.3/5.0 **Total Reviews:** 3 **Who Is the Company Behind 4PatientCare?** - **Seller:** [4PatientCare](https://www.g2.com/sellers/4patientcare) - **Year Founded:** 1999 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/4patientcare (24 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of 4PatientCare? **"[Simple and straightforward ](https://www.g2.com/survey_responses/4patientcare-review-1903895)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/4patientcare-review-1903895) --- **"[Compatible with our software](https://www.g2.com/survey_responses/4patientcare-review-5168097)"** **Rating:** 4.5/5.0 stars *— Tammy F.* [Read full review](https://www.g2.com/survey_responses/4patientcare-review-5168097) --- #### What Are G2 Users Discussing About 4PatientCare? - [What is 4PatientCare used for?](https://www.g2.com/discussions/what-is-4patientcare-used-for) ### 19. [AbbaDox](https://www.g2.com/products/abbadox-2026-01-29/reviews) AbbaDox CareFlow is an AI-enabled RIS + Patient Engagement suite that helps imaging centers streamline order intake, automate operational workflows, and reduce manual follow-ups. CareFlow improves patient experience by delivering results directly to patients and supporting fast, accurate communication across the imaging workflow. **Average Rating:** 4.7/5.0 **Total Reviews:** 6 **How Do G2 Users Rate AbbaDox?** - **Workflow Management:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind AbbaDox?** - **Seller:** [AbbaDox](https://www.g2.com/sellers/abbadox) - **Year Founded:** 2003 - **HQ Location:** Aventura, US - **LinkedIn® Page:** http://www.linkedin.com/company/abbadox (93 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 38% Small-Business, 38% Mid-Market #### What Are AbbaDox's Pros and Cons? **Pros:** - Appointment Scheduling (1 reviews) - Efficiency Improvement (1 reviews) - Implementation Ease (1 reviews) - Scheduling (1 reviews) - Setup Ease (1 reviews) **Cons:** - Note Functionality (1 reviews) - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About AbbaDox? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficient appointment scheduling** of AbbaDox, enabling timely patient bookings and improved workflow. - Users value the **efficiency improvement** of AbbaDox, enabling timely patient scheduling and quick order processing. - Users find the **implementation process simple** , allowing for seamless integration with existing PACS systems. - Users value the **efficient scheduling** capabilities of AbbaDox, ensuring timely appointments for patients. - Users find the **setup ease** of AbbaDox straightforward, facilitating quick integration with existing PACS systems. **Cons:** - Users suggest adding a **notes functionality** on the Patient Chart for better visibility by staff and techs. - Users experience frequent **technical issues** with AbbaDox, particularly with the system interface crashing regularly. #### What Are Recent G2 Reviews of AbbaDox? **"[Clinical Operations Manager](https://www.g2.com/survey_responses/abbadox-review-13063235)"** **Rating:** 5.0/5.0 stars *— RINA M.* [Read full review](https://www.g2.com/survey_responses/abbadox-review-13063235) --- **"[AbbaDox: Intuitive, Easy Access to Patient History and Reports](https://www.g2.com/survey_responses/abbadox-review-12915973)"** **Rating:** 5.0/5.0 stars *— Jennifer W.* [Read full review](https://www.g2.com/survey_responses/abbadox-review-12915973) --- #### What Are G2 Users Discussing About AbbaDox? - [What is AbbaDox Rad used for?](https://www.g2.com/discussions/abbadox-rad-what-is-abbadox-rad-used-for) - [What is AbbaDox Rad used for?](https://www.g2.com/discussions/what-is-abbadox-rad-used-for) ### 20. [AllegianceMD](https://www.g2.com/products/allegiancemd/reviews) Web-based medical billing, practice management and EMR software that uses artificial intelligence. **Average Rating:** 4.5/5.0 **Total Reviews:** 6 **How Do G2 Users Rate AllegianceMD?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind AllegianceMD?** - **Seller:** [AllegianceMD](https://www.g2.com/sellers/allegiancemd) - **Year Founded:** 1996 - **HQ Location:** tulsa, US - **Twitter:** @AllegianceMD (1,163 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5105443 (20 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Enterprise #### What Are AllegianceMD's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Helpful (1 reviews) - Response Speed (1 reviews) - Response Time (1 reviews) **Cons:** - Billing Issues (1 reviews) - Expensive (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About AllegianceMD? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **quick response time of customer support** and find the program user-friendly. - Users find AllegianceMD **easy to use** , appreciating the quick response from support when needed. - Users appreciate the **user-friendly interface** and **quick support response** of AllegianceMD for easy navigation. - Users appreciate the **quick response speed** of AllegianceMD support, enhancing their overall experience with the program. - Users value the **quick response time** of AllegianceMD’s support, enhancing their overall experience with the program. **Cons:** - Users face **billing issues** due to inconsistent practices and a lack of transparency in charges and value. - Users express concerns about **expensive pricing** and inconsistent billing practices, feeling the value does not match the cost. - Users criticize AllegianceMD for **limited features** , finding billing practices inconsistent and overall value lacking compared to competitors. #### What Are Recent G2 Reviews of AllegianceMD? **"[Best in its type Electronic Health Record software](https://www.g2.com/survey_responses/allegiancemd-review-5475439)"** **Rating:** 5.0/5.0 stars *— Vikrant K.* [Read full review](https://www.g2.com/survey_responses/allegiancemd-review-5475439) --- **"[Best software for Medical Industry](https://www.g2.com/survey_responses/allegiancemd-review-5475830)"** **Rating:** 5.0/5.0 stars *— Abhigyan S.* [Read full review](https://www.g2.com/survey_responses/allegiancemd-review-5475830) --- #### What Are G2 Users Discussing About AllegianceMD? - [What is AllegianceMD used for?](https://www.g2.com/discussions/what-is-allegiancemd-used-for) ### 21. [Clearwave](https://www.g2.com/products/clearwave/reviews) Clearwave is the AI Patient Engagement Platform for healthcare organizations that automates the patient journey from the first call to the final payment. Clearwave's agentic workforce takes on the manual work behind phone calls, scheduling, check-in, eligibility, collections and communications—delivering operational efficiency at every step alongside the effortless experience today's patients expect. By freeing front-office staff from the work that traditionally falls on them, Clearwave agents help practices reclaim staff time, capture more revenue and reduce no-shows, while delivering the fast, convenient experience patients now expect. Trusted by 5,000+ specialty practices and top-ranked health systems nationwide, see five-star patient reviews every day. Learn more at www.clearwaveinc.com. **Average Rating:** 4.7/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Clearwave?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Clearwave?** - **Seller:** [Clearwave](https://www.g2.com/sellers/clearwave) - **Year Founded:** 2004 - **HQ Location:** Atlanta, GA - **Twitter:** @Clearwaveinc (228 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/136280/ (116 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 93% Mid-Market, 7% Small-Business #### What Are Recent G2 Reviews of Clearwave? **"["Review Clearwave"](https://www.g2.com/survey_responses/clearwave-review-9227366)"** **Rating:** 4.5/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/clearwave-review-9227366) --- **"[Technology that actually improves workflow efficiency](https://www.g2.com/survey_responses/clearwave-review-4362249)"** **Rating:** 4.0/5.0 stars *— Cordero C.* [Read full review](https://www.g2.com/survey_responses/clearwave-review-4362249) --- ### 22. [Doctor.com](https://www.g2.com/products/doctor-com/reviews) Doctor.com is a marketing automation and reputation management platform for doctors. **Average Rating:** 2.2/5.0 **Total Reviews:** 3 **Who Is the Company Behind Doctor.com?** - **Seller:** [Press Ganey](https://www.g2.com/sellers/press-ganey) - **Year Founded:** 1985 - **HQ Location:** South Bend, US - **Twitter:** @PressGaney (8,948 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/press-ganey-associates/ (4,765 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are G2 Users Discussing About Doctor.com? - [What is Doctor.com used for?](https://www.g2.com/discussions/what-is-doctor-com-used-for) ### 23. [Gozio](https://www.g2.com/products/gozio/reviews) Gozio Health offers an end-to-end, customizable digital health platform exclusively for healthcare systems. Gozio’s extensible mobile platform enables seamless consumer interactions and provides an anytime, anywhere connection to patients that improves their overall experience and access to care. Popular patient engagement features include patented indoor wayfinding with turn-by-turn navigation, virtual visits, physician directories, appointment scheduling, access to electronic health records, Urgent Care and Emergency Department wait-times, and extensive analytics capabilities. Gozio customers surveyed in a 2021 KLAS Research Emerging Technology Spotlight report found 100% satisfaction and improved experience for patients and staff. **Average Rating:** 4.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Gozio?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Gozio?** - **Seller:** [Gozio Health](https://www.g2.com/sellers/gozio-health) - **Year Founded:** 2013 - **HQ Location:** Atlanta, US - **LinkedIn® Page:** https://www.linkedin.com/company/gozio-inc- (53 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Enterprise, 25% Mid-Market #### What Are Recent G2 Reviews of Gozio? **"[Gozio is always looking to improve.](https://www.g2.com/survey_responses/gozio-review-8206366)"** **Rating:** 5.0/5.0 stars *— Edgar G.* [Read full review](https://www.g2.com/survey_responses/gozio-review-8206366) --- **"[Gozio enables our organization to offer an excellent way finding experience for our patients](https://www.g2.com/survey_responses/gozio-review-9616825)"** **Rating:** 5.0/5.0 stars *— Paul S.* [Read full review](https://www.g2.com/survey_responses/gozio-review-9616825) --- ### 24. [Keona CareDesk](https://www.g2.com/products/keona-caredesk/reviews) Healthcare call centers lose millions every year to abandoned calls, missed appointments, and inconsistent triage. Keona CareDesk fixes that. Built specifically for patient access teams at health systems, hospitals, and medical practices, CareDesk unifies nurse triage, call center operations, patient communication, online scheduling, and EHR workflows in a single platform -- so your team can handle more patients, faster, without adding headcount. Unlike generic CRMs retrofitted for healthcare, CareDesk was purpose-built from day one for the clinical realities of patient access. Evidence-based nurse triage protocols guide staff through every patient interaction consistently. Real-time EHR integration with Epic, Cerner, Athena, NextGen, eClinicalWorks, and other major platforms surfaces the right information at the right moment -- no tab-switching, no duplicate data entry. HIPAA-compliant multi-channel communication (phone, web, SMS, patient portal) meets patients where they are, and automated appointment reminders cut no-show rates measurably within the first 90 days. Keona Health, based in Chapel Hill, NC, has spent 15+ years helping healthcare organizations turn patient access from a cost center into a strategic advantage. CareDesk customers consistently report shorter call handle times, higher nurse productivity, lower after-hours call volume, and measurable improvements in patient satisfaction scores tied directly to CAHPS and reimbursement outcomes. Whether you are a community health center, a multi-specialty practice, or a large integrated health system, CareDesk scales with your patient volume and integrates with your existing tech stack -- with dedicated customer success support from implementation through daily operations. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Who Is the Company Behind Keona CareDesk?** - **Seller:** [Keona Health](https://www.g2.com/sellers/keona-health) - **HQ Location:** Chapel Hill, US - **LinkedIn® Page:** https://www.linkedin.com/company/keona-health (22 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are Recent G2 Reviews of Keona CareDesk? **"[Keona Streamlined Our Triage—Easy to Use with Responsive Support](https://www.g2.com/survey_responses/keona-caredesk-review-12654578)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/keona-caredesk-review-12654578) --- **"[Keona Standardized Our Workflows and Improved Patient Care](https://www.g2.com/survey_responses/keona-caredesk-review-12587753)"** **Rating:** 5.0/5.0 stars *— Jenn T.* [Read full review](https://www.g2.com/survey_responses/keona-caredesk-review-12587753) --- ### 25. [ReferralMD](https://www.g2.com/products/referralmd/reviews) ReferralMD is a comprehensive cloud-based care coordination platform designed to streamline the management of eConsults, referrals, and provider networks. This innovative solution integrates multiple functionalities into one platform, allowing healthcare organizations to efficiently handle referral management, patient access solutions, and analytics. By consolidating these essential tools, ReferralMD addresses the complex needs of healthcare providers and enhances the overall patient experience. Targeted primarily at healthcare organizations, including hospitals, clinics, and specialty practices, ReferralMD is particularly beneficial for those looking to optimize their referral processes and improve patient engagement. The platform is equipped with features such as online scheduling, provider directories, and patient engagement tools, which facilitate seamless communication between providers and patients. Additionally, the inclusion of marketing tools and market research capabilities allows organizations to better understand their patient demographics and tailor their services accordingly. Key features of ReferralMD include referral management, prior authorizations, pre-referral consults, and fax management, all designed to create a more efficient workflow. The platform's customizable workflow and decision support tools standardize the consult and referral process, ensuring compliance with best practices and defined service levels. Real-time analytics provide valuable insights into operational performance, enabling organizations to make data-driven decisions that enhance service delivery. The integration capabilities of ReferralMD further distinguish it from other solutions in the market. With a dedicated integrations team, the platform can seamlessly connect with existing EHR systems, data warehouses, business intelligence tools, and other legacy systems. This flexibility allows healthcare organizations to leverage their current technology investments while enhancing their referral management processes. By utilizing ReferralMD, organizations can expect to see a rapid return on investment through increased revenue, reduced patient leakage, and improved patient experiences. The platform's focus on closing the feedback loop with referral sources and driving operational efficiencies mitigates risk while fostering a collaborative environment among providers. Overall, ReferralMD stands out as a versatile solution that effectively addresses the challenges of modern healthcare coordination. **Average Rating:** 4.5/5.0 **Total Reviews:** 3 **How Do G2 Users Rate ReferralMD?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind ReferralMD?** - **Seller:** [ReferralMD](https://www.g2.com/sellers/referralmd) - **Company Website:** https://www.referralmd.com - **Year Founded:** 2011 - **HQ Location:** Mount Pleasant, US - **Twitter:** @referralmd (2,871 Twitter followers) - **LinkedIn® Page:** https://linkedin.com/company/referralmd/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of ReferralMD? **"[Useful for clinics](https://www.g2.com/survey_responses/referralmd-review-1604875)"** **Rating:** 5.0/5.0 stars *— Sophia M.* [Read full review](https://www.g2.com/survey_responses/referralmd-review-1604875) --- **"[ReferralMD will identify referral patterns and improve marketing strategies](https://www.g2.com/survey_responses/referralmd-review-7873733)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/referralmd-review-7873733) --- #### What Are G2 Users Discussing About ReferralMD? - [What is ReferralMD used for?](https://www.g2.com/discussions/what-is-referralmd-used-for) ## What Is Patient Engagement Software? [Patient Experience Software](https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675) ## What Software Categories Are Similar to Patient Engagement Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) --- ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.