The SpitFire Enterprise Predictive Dialer utilizes sophisticated algorithms to speed up and slow down the call rate based on, number of available agents, number of available lines, the campaign's average call time and other statistical information. Campaigns settings are designed to comply with state and federal regulations.
This service quickly connects me to callers on an easy to use platform. It’s easy to understand and use and has the tools built in to update caller information and send along the information I am trying to reach them with.
What do you dislike?
I dislike that there seems to occasionally be a loss of connection then I am not recieving incoming calls for a period of time. Otherwise it seems like there is a lot more going on on the page than I need to use but other users may use those features
What business problems are you solving with the product? What benefits have you realized?
Spitfire allows my employer to connect me with call leads they find. I do not have to keep any info regarding calls or do any dialing out. It also allows me to easily update the person I’ve called information so we can reach them with what we’d like them to see.
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