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Kixie PowerCall & SMS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Kixie PowerCall & SMS, enhancing efficiency and streamlining communication. (129 mentions)
Users value the helpful support from Kixie, enhancing their ability to connect with prospects effectively. (110 mentions)
Users praise the excellent customer support of Kixie, highlighting quick responses and helpful service from the team. (98 mentions)
Users find Kixie PowerCall & SMS extremely time-saving, enhancing workflow efficiency and simplifying communication processes. (72 mentions)
Users love the automation features of Kixie PowerCall & SMS, significantly enhancing productivity and efficiency in outreach efforts. (61 mentions)
Users find the efficiency of Kixie PowerCall & SMS enhances their productivity through seamless CRM integration and automated dialing. (61 mentions)
Users value Kixie's reliability, enjoying seamless integration and efficient, consistent performance in their communication workflows. (57 mentions)
Users appreciate the ease of use and integration of Kixie PowerCall & SMS, enhancing their calling efficiency. (54 mentions)
Users report occasional dropped calls and issues with call registration, affecting their overall experience with Kixie PowerCall & SMS. (44 mentions)
Users report dialer issues including missed calls and overly fast dialing, impacting agent efficiency and call management. (23 mentions)
Users experience occasional software glitches with Kixie, including crashes and broken CRM links, affecting their workflow. (21 mentions)
Users report experiencing frequent technical issues with Kixie, including bugs and CRM integration problems. (21 mentions)
Users suggest improvements, noting a lack of missing features like voicemail playback and business caller ID during power dialing. (20 mentions)
Users often experience slow loading times and occasional freezes, requiring frequent refreshes and restarts to improve functionality. (18 mentions)

Top Pros or Advantages of Kixie PowerCall & SMS

1. Ease of Use
Users appreciate the ease of use of Kixie PowerCall & SMS, enhancing efficiency and streamlining communication.
See 129 mentions

See Related User Reviews

AM

Aledx M.

Small-Business (50 or fewer emp.)

5.0/5

"Get HubSpot Integration for Calling & SMS"

What do you like about Kixie PowerCall & SMS?

Kixie works great with HubSpot. The integration is seamless, and all calls and texts are logged with plenty of detail. Super helpful for keeping track

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Kixie has been great so far! The support center is always quick to help too."

What do you like about Kixie PowerCall & SMS?

I love how user friendly it is and how easy it is to use it and customer support is always quick and helpfil!

2. Helpful
Users value the helpful support from Kixie, enhancing their ability to connect with prospects effectively.
See 110 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent support"

What do you like about Kixie PowerCall & SMS?

The support from Collin was great. Not only was he helpful he was encouraging as well. I like that kixie just dials the numbers for you and the voic

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use!"

What do you like about Kixie PowerCall & SMS?

Easy to use and the Chat service is quick and helpful if you have any problems.

3. Customer Support
Users praise the excellent customer support of Kixie, highlighting quick responses and helpful service from the team.
See 98 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent support"

What do you like about Kixie PowerCall & SMS?

The support from Collin was great. Not only was he helpful he was encouraging as well. I like that kixie just dials the numbers for you and the voic

Jon S.
JS

Jon S.

Small-Business (50 or fewer emp.)

5.0/5

"Great customer service + great product + use to use + easy to integrate"

What do you like about Kixie PowerCall & SMS?

I love the multi-dial feature as well as the text messsaging. Great product all around. Kixie is easy to use, and easy to implement with all of our ex

4. Time-saving
Users find Kixie PowerCall & SMS extremely time-saving, enhancing workflow efficiency and simplifying communication processes.
See 72 mentions

See Related User Reviews

AM

Aledx M.

Small-Business (50 or fewer emp.)

5.0/5

"Get HubSpot Integration for Calling & SMS"

What do you like about Kixie PowerCall & SMS?

Kixie works great with HubSpot. The integration is seamless, and all calls and texts are logged with plenty of detail. Super helpful for keeping track

JK

JOEL K.

Small-Business (50 or fewer emp.)

5.0/5

"THE BEST CALL DIALER FOR THE BUSINESS"

What do you like about Kixie PowerCall & SMS?

This application is like a swiss army knife of call dialers for the business. The sms and powercall systems take my workflow to the next level. The UI

5. Automation
Users love the automation features of Kixie PowerCall & SMS, significantly enhancing productivity and efficiency in outreach efforts.
See 61 mentions

See Related User Reviews

RC

richy c.

Small-Business (50 or fewer emp.)

5.0/5

"Kixie+Brendan Kim = Legends"

What do you like about Kixie PowerCall & SMS?

The power-dialer by far has assisted us in scaling our outreach and our team cannot see us moving anywhere else. On top of the amazing platform suppor

CW

Chris W.

Small-Business (50 or fewer emp.)

5.0/5

"Fast, reliable power dialer that saves time and money"

What do you like about Kixie PowerCall & SMS?

Kixie has been a game-changer for outbound sales. The simultaneous dialing power dialer features make it incredibly easy to run through call lists qui

6. Efficiency
Users find the efficiency of Kixie PowerCall & SMS enhances their productivity through seamless CRM integration and automated dialing.
See 61 mentions

See Related User Reviews

Steve F.
SF

Steve F.

Small-Business (50 or fewer emp.)

5.0/5

"Kixie PowerCall creates a more productive efficiency."

What do you like about Kixie PowerCall & SMS?

The Kixie power call allows me to call through my leads at a much faster and efficient pace. It helps to organize my Leads into more process, driven g

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very convenient and easy to use."

What do you like about Kixie PowerCall & SMS?

I really like the ease of use, and, the voicemail drop feature really speeds up my daily productivity. I am looking forward to implementing the texti

7. Reliability
Users value Kixie's reliability, enjoying seamless integration and efficient, consistent performance in their communication workflows.
See 57 mentions

See Related User Reviews

RC

richy c.

Small-Business (50 or fewer emp.)

5.0/5

"Kixie+Brendan Kim = Legends"

What do you like about Kixie PowerCall & SMS?

The power-dialer by far has assisted us in scaling our outreach and our team cannot see us moving anywhere else. On top of the amazing platform suppor

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Kixie is Great! and Customer Support is Top Notch!"

What do you like about Kixie PowerCall & SMS?

Kixie is very user friendly and a huge help with call volume and performance! Customer Support is awesome and very knowledgable!

8. Features
Users appreciate the ease of use and integration of Kixie PowerCall & SMS, enhancing their calling efficiency.
See 54 mentions

See Related User Reviews

CV

Carlos V.

Small-Business (50 or fewer emp.)

5.0/5

"Very easy to use app with great features"

What do you like about Kixie PowerCall & SMS?

Well, I can call and send an SMS at the same time. I like the feature that all calls get recorded and you can download them.

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Kixie is the best"

What do you like about Kixie PowerCall & SMS?

A lot of better features. The auto dial,

Top Cons or Disadvantages of Kixie PowerCall & SMS

1. Call Issues
Users report occasional dropped calls and issues with call registration, affecting their overall experience with Kixie PowerCall & SMS.
See 44 mentions

See Related User Reviews

RC

richy c.

Small-Business (50 or fewer emp.)

5.0/5

"Kixie+Brendan Kim = Legends"

What do you dislike about Kixie PowerCall & SMS?

To be quite honest there are some times where calls don't fully register but the amount is minuscule.

Eric P.
EP

Eric P.

Small-Business (50 or fewer emp.)

4.0/5

"Best POWER dialer I have researched!!"

What do you dislike about Kixie PowerCall & SMS?

Wish during power dialing sessions you could still have caller ID come up as your business name. That’s about it!

2. Dialer Issues
Users report dialer issues including missed calls and overly fast dialing, impacting agent efficiency and call management.
See 23 mentions

See Related User Reviews

Alex E.
AE

Alex E.

Small-Business (50 or fewer emp.)

5.0/5

"Great dialer to get more business."

What do you dislike about Kixie PowerCall & SMS?

Would be better if a voicemail could be played on calls that lost the race.

David M.
DM

David M.

Small-Business (50 or fewer emp.)

5.0/5

"Kixie has been a powerful tool for my business"

What do you dislike about Kixie PowerCall & SMS?

The powerdialer is so fast that agents cannot leave a proper review of the lead.

3. Software Glitches
Users experience occasional software glitches with Kixie, including crashes and broken CRM links, affecting their workflow.
See 21 mentions

See Related User Reviews

RJ

Russel J.

Small-Business (50 or fewer emp.)

5.0/5

"Quick and good."

What do you dislike about Kixie PowerCall & SMS?

Sometimes glitches, but this happens rarely.

MD

Mary D.

Small-Business (50 or fewer emp.)

5.0/5

"Kixie PowerCall & SMS Pros and Some Cons"

What do you dislike about Kixie PowerCall & SMS?

The least helpful about Kixie Power Call & SMS is that it sometimes crashes within our CRM portal. It just takes a quick reload, but sometimes it

4. Technical Issues
Users report experiencing frequent technical issues with Kixie, including bugs and CRM integration problems.
See 21 mentions

See Related User Reviews

MD

Mary D.

Small-Business (50 or fewer emp.)

5.0/5

"Kixie PowerCall & SMS Pros and Some Cons"

What do you dislike about Kixie PowerCall & SMS?

The least helpful about Kixie Power Call & SMS is that it sometimes crashes within our CRM portal. It just takes a quick reload, but sometimes it

JO

Juan O.

Small-Business (50 or fewer emp.)

5.0/5

"I'ts an amaizing app"

What do you dislike about Kixie PowerCall & SMS?

Somestimes it tends to fail in audio resources

5. Missing Features
Users suggest improvements, noting a lack of missing features like voicemail playback and business caller ID during power dialing.
See 20 mentions

See Related User Reviews

Alex E.
AE

Alex E.

Small-Business (50 or fewer emp.)

5.0/5

"Great dialer to get more business."

What do you dislike about Kixie PowerCall & SMS?

Would be better if a voicemail could be played on calls that lost the race.

Eric P.
EP

Eric P.

Small-Business (50 or fewer emp.)

4.0/5

"Best POWER dialer I have researched!!"

What do you dislike about Kixie PowerCall & SMS?

Wish during power dialing sessions you could still have caller ID come up as your business name. That’s about it!

6. Slow Loading
Users often experience slow loading times and occasional freezes, requiring frequent refreshes and restarts to improve functionality.
See 18 mentions

See Related User Reviews

JOVANNY d.
JD

JOVANNY d.

Small-Business (50 or fewer emp.)

5.0/5

"best dialer ever"

What do you dislike about Kixie PowerCall & SMS?

nothing honestly exempt that everyday you gotta start your computer for it not to lag

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great experience"

What do you dislike about Kixie PowerCall & SMS?

I don't dislike anything, sometimes it lags but it's very rare.

Kixie PowerCall & SMS Reviews (861)

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Kixie PowerCall & SMS Reviews (861)

View 1 Video Reviews
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861 reviews
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Johno O.
JO
Head of Business Development
Mid-Market (51-1000 emp.)
"With Kixie my cold calls get answered consistently. Highly recommend"
What do you like best about Kixie PowerCall & SMS?

Kixie have a suite of features that make cold calling more effective.

- Parallel Dialler

- Local presence (my cold calls look like they're coming from a local number, to prospects)

- AI to help avoid listening to voicemails

And good integration with CRM etc.

With a great team and great customer service, highly recommend it.

I use it daily, and we are scaling out our cold calling team currently, utilizing Kixie as our SaaS.

Fairly easy to use. Review collected by and hosted on G2.com.

What do you dislike about Kixie PowerCall & SMS?

No ringless voicemail drop, however this is not a huge deal.

It is a powerful tool, so it has many options. You'll need to go through their onboarding process to get this all done - was a helpful process. Review collected by and hosted on G2.com.

CW
Inside Sales Rep
Small-Business (50 or fewer emp.)
"Fast, reliable power dialer that saves time and money"
What do you like best about Kixie PowerCall & SMS?

Kixie has been a game-changer for outbound sales. The simultaneous dialing power dialer features make it incredibly easy to run through call lists quickly without wasting time dialing manually. Connection boost + AI/Human detection helps increase connections and conversations A LOT. SMS integration helps me follow up instantly without switching tools. Setup was straightforward, the interface is clean, and it integrates smoothly with our CRM so all call data is logged automatically. It’s fast, efficient, and has noticeably boosted our call volume and talk time. Review collected by and hosted on G2.com.

What do you dislike about Kixie PowerCall & SMS?

The platform works well overall, but there are a few small drawbacks. The reporting dashboard could be a little more customizable, especially when trying to drill into specific metrics. Direct importing leads from other tools + more developed CRM integrations would also be great feature adds. Review collected by and hosted on G2.com.

Andy P.
AP
IT
Small-Business (50 or fewer emp.)
"Seamless Calling & CRM Integration That Boosts Productivity"
What do you like best about Kixie PowerCall & SMS?

What I like best about Kixie PowerCall & SMS is how seamless and reliable it makes daily communication. The click-to-call and power dialing features save our team a huge amount of time, while SMS integration allows us to follow up with leads instantly from the same platform. I also appreciate the way every call and message is automatically logged into our CRM without extra effort, which keeps everything organized and eliminates manual data entry. The Chrome extension is lightweight, fast, and easy for the team to adopt, and the onboarding/support staff were excellent at getting us set up quickly.

Integrating Kixie with GoHighLevel was surprisingly simple — it connected smoothly, and our team was up and running in no time.” Review collected by and hosted on G2.com.

What do you dislike about Kixie PowerCall & SMS?

If I had to pick something, it would be that the reporting and analytics could offer a bit more flexibility. The existing dashboards cover most needs, but having a few more customization options would make it even better. Overall, the system is easy to use and the support team is quick to help whenever we have questions. Review collected by and hosted on G2.com.

Eric P.
EP
GM
Small-Business (50 or fewer emp.)
"Best POWER dialer I have researched!!"
What do you like best about Kixie PowerCall & SMS?

Kixie PowerCall & SMS has been a game changer for our team. The power dialer makes it incredibly easy to connect with more prospects in less time, and the connection quality is excellent. I love that I can call, text, and manage conversations all in one place without switching tools. The local presence dialing has helped improve pickup rates, and the seamless integration with our CRM makes tracking activity effortless. Overall, it saves time, increases productivity, and helps us close more deals. Review collected by and hosted on G2.com.

What do you dislike about Kixie PowerCall & SMS?

Wish during power dialing sessions you could still have caller ID come up as your business name. That’s about it! Review collected by and hosted on G2.com.

DF
Service Coordinator
Small-Business (50 or fewer emp.)
"Great Experience All Around"
What do you like best about Kixie PowerCall & SMS?

My experience with Kixie was overwhelmingly positive. From start to finish, the process was seamless, straightforward, and completely stress-free. The staff impressed me with their friendliness, expertise, and their readiness to address any questions I had.

What stood out to me most was their honesty and transparency—everything was clearly explained from the beginning, and I never felt pressured at any point. The product and service matched exactly what was promised, and the exceptional customer care truly made a difference.

I wholeheartedly recommend Kixie to anyone seeking a dependable and trustworthy team. I look forward to returning whenever I need their services again! Review collected by and hosted on G2.com.

What do you dislike about Kixie PowerCall & SMS?

It isn't integrated with our CRM, so we're forced to work with two separate systems. Review collected by and hosted on G2.com.

AM
Acquisition Manager
Small-Business (50 or fewer emp.)
"Get HubSpot Integration for Calling & SMS"
What do you like best about Kixie PowerCall & SMS?

Kixie works great with HubSpot. The integration is seamless, and all calls and texts are logged with plenty of detail. Super helpful for keeping track of sales activity and monitoring acquisitions. Makes the whole process a lot smoother and organizational feedback was very positive post deployment. Essentially an easy plugin with HubSpot. Dashboard configuration made implementation very straightforward - no fuss. Kixie support was so deligent it gave us an idea of how to manage good customer support follow ups using multiple touch points. Our use is daily. Review collected by and hosted on G2.com.

What do you dislike about Kixie PowerCall & SMS?

The Iphone/Samsung app needs some work to fix the bugs. Review collected by and hosted on G2.com.

Meagan P.
MP
General Manager
Fund-Raising
Small-Business (50 or fewer emp.)
"Crap Happens but not with Kixie"
What do you like best about Kixie PowerCall & SMS?

Kixie Powercall is always evolving to keep up with your company needs even as your company grows. EASY. With all the training I have had to do with new employees, Kixie is not one that takes much of my effort and time.

If you need support even for the simplest question, their customer support is prepared. We use this for everything we do and it again the simplicity not only boosts our team’s productivity but also ensures in better customer experiences and increased conversions. Review collected by and hosted on G2.com.

What do you dislike about Kixie PowerCall & SMS?

Slow at certain times of the day, but this is improving. Review collected by and hosted on G2.com.

Eduardo C.
EC
Senior Sales Executive
Small-Business (50 or fewer emp.)
"I love Kixie."
What do you like best about Kixie PowerCall & SMS?

I was really surprised by how quickly they respond compared to 8x8 when it comes to solving a problem. This puts it above any other dialer. Thank you for your quick response to our requests. Review collected by and hosted on G2.com.

What do you dislike about Kixie PowerCall & SMS?

The only thing I don't like about Kixie is that it doesn't show you the last calls made to that same number and the disposition we gave. Review collected by and hosted on G2.com.

LM
Founder
Small-Business (50 or fewer emp.)
"Seamless and Reliable Communication Tool for Businesses"
What do you like best about Kixie PowerCall & SMS?

Kixie PowerCall & SMS has significantly improved our team’s communication workflow. The dialer is intuitive, the call quality is excellent, and the SMS integration allows us to engage with customers more efficiently. I particularly appreciate the CRM integration, which keeps all interactions organized and easily accessible. It’s a great tool for any business that values streamlined customer communication. Review collected by and hosted on G2.com.

What do you dislike about Kixie PowerCall & SMS?

There’s a bit of a learning curve at the beginning, especially when exploring all the features. But once you’re familiar, it becomes much easier to navigate and use efficiently. Review collected by and hosted on G2.com.

Brodie A.
BA
Life Insurance Broker
Small-Business (50 or fewer emp.)
"Kixie Dialer Review"
What do you like best about Kixie PowerCall & SMS?

I love the fact that it calls multiple people at once, it takes away from having to waste so much time typing in numbers just for them to pick up. As well as the AI feature that instantly connects you to a live call, I get to just hang around until somebody connects. There's never been an easier system to make money with than Kixie. Review collected by and hosted on G2.com.

What do you dislike about Kixie PowerCall & SMS?

Nothing! Service is great and the team responds to you instantly. Review collected by and hosted on G2.com.

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