# DialedIn Reviews **Vendor:** ChaseData **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.7/5.0 **Total Reviews:** 290 ## About DialedIn DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times. ## DialedIn Pros & Cons **What users like:** - Users commend DialedIn for its **ease of use** , making daily tasks simple and enhancing work-life balance. (96 reviews) - Users appreciate the **efficiency** of DialedIn, as it simplifies tasks and speeds up customer information retrieval. (66 reviews) - Users appreciate the **efficiency and clarity** provided by DialedIn, greatly enhancing communication and productivity in teams. (49 reviews) - Users appreciate the **efficient dialing features** of DialedIn, enhancing productivity and ensuring quick call connections. (39 reviews) - Users appreciate the **time-saving features** of DialedIn, significantly boosting efficiency and productivity for lead qualification. (38 reviews) - Easy Setup (37 reviews) - Setup Ease (33 reviews) - Call Quality (32 reviews) - Users praise the **efficiency and ease of use** of DialedIn, greatly enhancing productivity for high-volume call tasks. (29 reviews) - Features (28 reviews) **What users dislike:** - Users face challenges with **call issues** like delays, dropped calls, and difficulties in accessing past voicemails. (45 reviews) - Users often face **dialer issues** such as delays, dropped calls, and call quality problems that hinder communication. (22 reviews) - Users experience **slow performance** with DialedIn, which disrupts workflow and complicates the implementation of new call flows. (14 reviews) - Users express frustration over **missing features** , such as flexibility and automation, hindering efficiency and timely adjustments. (13 reviews) - Users are frustrated by the **slow loading** times of DialedIn, affecting efficiency and overall workflow during busy periods. (13 reviews) - Users face occasional **connection issues** that can disrupt calls and delay loading in low-network areas. (11 reviews) - Limited Customization (10 reviews) - Users experience **poor call quality** with DialedIn, facing issues like delays and dropped calls during conversations. (10 reviews) - Contact Management (9 reviews) - Slow Speed (9 reviews) ## DialedIn Reviews ### 1. Caller website made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about DialedIn?** Dialed in makes my job much easier. Pulls up Information about my guests quickly and easily so its ready by the time I end a call and start a new one. **What do you dislike about DialedIn?** Dispositions can be a little confusing at times, but overall easy to use. Inbound calls don't always connect. **What problems is DialedIn solving and how is that benefiting you?** It solves needing to search for details about guests as a whole. Helps give information i can use to know who I am talking with and helps when I look them up in our system by giving me details about thier package ### 2. USER-FRIENDLY!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy B. | Licensed Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about DialedIn?** Ease of use & implementation. Never had issues with the technology. **What do you dislike about DialedIn?** I don't have any issues with the sotfware but I do wish info would auto-save as typing. **What problems is DialedIn solving and how is that benefiting you?** Gets customers to me quickly and easy to transfer. ### 3. I enjoy it very much it’s so easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about DialedIn?** I like how I’m really new to it and super easy to use **What do you dislike about DialedIn?** I don’t like how there’s no hotkeys to use **What problems is DialedIn solving and how is that benefiting you?** It gets a lot of calls at the same time no waiting ### 4. Entry level Telemarketing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** A.J. J. | Professional Musician, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about DialedIn?** DialedIn is a very organized, user friendly system that makes telemarketing easy. Having the option to call multiple prospective business at one time allows greater chances to generate revenue for the company. Additionally, the chat feature allows you to communicate clearly with fellow team members and management. The company I work for is ACR1.com. Roofing cold-calling. **What do you dislike about DialedIn?** Depending on how colleagues use DialedIn; it is possible to recall prospective clients that have already declined services. I have noticed that when I put a call into Incompatibe (5 year limit) that we are calling them back again with one week. Unless everyone is on the same page, caller categories can be confusing to navigate. **What problems is DialedIn solving and how is that benefiting you?** DialedIn is solving the problem of not being able to reach enough clients daily to generate daily business. ### 5. My Dialed in experience **Rating:** 4.5/5.0 stars **Reviewed by:** Kiana R. | Insurance sales rep, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about DialedIn?** It’s easy to use and updated and efficient **What do you dislike about DialedIn?** No complaints. I haven’t had a bad experience since using dialed in **What problems is DialedIn solving and how is that benefiting you?** It allows me to connect with my customers, schedule call backs, make transfers to colleagues etc ### 6. Awesome and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about DialedIn?** I love how DialedIn allows me to text and call clients and ensures ultimate communication! **What do you dislike about DialedIn?** I wish I could text other numbers while being on a call with another client. **What problems is DialedIn solving and how is that benefiting you?** It allows me to leave voicemails efficiently and tracks the calls I make and label them accordingly. ### 7. It is an awesome service that helps out businesses a lot **Rating:** 4.0/5.0 stars **Reviewed by:** C E. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about DialedIn?** The quality of sound, ease of use and the friendly interface **What do you dislike about DialedIn?** Sometimes it does not ring and doesn’t allow me to call certain numbers **What problems is DialedIn solving and how is that benefiting you?** It’s making it easy and low cost to call across the country ### 8. Dialedin is very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha D. | Sales rep, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2025 **What do you like best about DialedIn?** I like best that there is an option to dial manually or use the automatic dialer which of course is a lot faster. I also like all the faetures such as the call backs, the calendar, call recording if I want to go back & listen to my calls to improve. I give Dialedin Five stars ! **What do you dislike about DialedIn?** I do not have any dislikes about Dialedin, it is meeting all my expectations ! **What problems is DialedIn solving and how is that benefiting you?** It connects me quickly with potential prospects and helps me increase my sales ! ### 9. Great dialer! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca A. | Activations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about DialedIn?** It’s not slow! Like other diapers I’ve used. **What do you dislike about DialedIn?** So far, there’s nothing really I dislike. I’m able to see who called me last if I missed a call so that’s cool! **What problems is DialedIn solving and how is that benefiting you?** Getting calls effectively and efficiently and shuffling the calls! ### 10. Convenient and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Braulio M. | Life, Accident & Health Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about DialedIn?** I started using DialedIn by ChaseData in March of this year. After a month, I tried another dialer system/service and what a mistake. I could not wait to switch back over to DialedIn by ChaseData. First - I love the way it's set up. I can separate the Dial Pad and keep it off to the side for any outgoing calls I want to make physically. Second - it tracks my time on and breaks it down to actual work time, break time, wrap up time; all to better adjust my usage. Third - it has a calendar where I can view at a glance what appointments or call backs I have scheduled. It's just a really great system and I'm going to stick with it. **What do you dislike about DialedIn?** I haven't come across any major issues or problems but "If" I were to mention anything, you have to use a USB Headset. I had already had a headset but it was non-USB and only a few months old so having to purchase a USB type made me roll my eyes. Again, not a major issue. The service they provide is still fantastic. **What problems is DialedIn solving and how is that benefiting you?** Physically dialing a phone to reach a client is not a huge task but when DialedIn by ChaseData does it for you, it's incredible how many more folks you can get a hold of; you get more calls done in less time. During a call, I like that all the information for the client is populated in front of me within the script we follow (uploaded in the system). ### 11. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Megan M. | SR Life Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about DialedIn?** DialedIn is a super user friendly, very easy to navigate dialing system. I can easily disposition calls and set call backs if needed. **What do you dislike about DialedIn?** It's hard to know when a client is on the line. If you lose a client, there is no disconnect sound. **What problems is DialedIn solving and how is that benefiting you?** DialedIn allows multiple employees to be up and running at the same time. It makes it easy to transfer calls to employees as needed. ### 12. Very easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about DialedIn?** when using dialed in a fast work pace it's great to have a dialer that works fast. Very good for fast learners and also slow **What do you dislike about DialedIn?** sometimes you can hit the hang up not the pause or hold button since there a little close **What problems is DialedIn solving and how is that benefiting you?** when you call in to chase they are the best if you have a issue with anything ### 13. Easy to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan T. | Business Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about DialedIn?** What I like best about DialedIn by ChaseData is its user-friendly interface and robust functionality that makes managing call center operations efficient and streamlined. The platform offers a wide range of features, such as predictive dialing, real-time reporting, and customizable workflows, which greatly enhance productivity and allow for better resource management. I also appreciate the reliable customer support and the flexibility the software provides to scale as the business grows. Overall, the upsides of using DialedIn by ChaseData are its efficiency, customization options, and excellent support, which together make it an invaluable tool for call center management. **What do you dislike about DialedIn?** While DialedIn by ChaseData is a powerful tool, there are a few areas where it could be improved. One of the main drawbacks is that the platform can be a bit complex to set up initially, requiring a steep learning curve for new users. **What problems is DialedIn solving and how is that benefiting you?** DialedIn by ChaseData is solving several key problems for our call center operations, primarily by enhancing efficiency and improving call management. The platform’s predictive dialing feature significantly reduces the time agents spend on manual dialing, allowing them to focus more on engaging with customers. ### 14. Simple and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie M. | Medicare Advisory/Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about DialedIn?** Straight forward application that does not require a lot of setup **What do you dislike about DialedIn?** The download experience was challenging. My computer was blocking the popups **What problems is DialedIn solving and how is that benefiting you?** I am able to make calls and monitor calls as well. I am also able to identify the calls ### 15. Very easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about DialedIn?** I like how it has multiple dialers, meaning it’s not making 1 call at a time and waiting to see if they answer **What do you dislike about DialedIn?** I don’t like how when the systems crashes there is no history of the last call you were on. So if it was a great call and you didn’t write down their number that call is gone **What problems is DialedIn solving and how is that benefiting you?** It’s solving the frustration it can cause to dial every single number one by one. It’s benefiting me because I get it more calls than I would typing in the phone number each time ### 16. Chase dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Micki M. | Fronter, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about DialedIn?** I love the callback feature. We use to use a different dialer and there was no way to set callbacks. What I love more is that it will remind you when to call your clients back. Very handy! **What do you dislike about DialedIn?** The conference button disappears every so often. Also when manual dialing a bunch of random numbers pop up and interrupt me from completing the number and dialing it. So I have to fidget around to get it to dial the number I want. **What problems is DialedIn solving and how is that benefiting you?** I am not an IT person so I do not k ow the answer to this. ### 17. Easy to use and best in the biz. **Rating:** 5.0/5.0 stars **Reviewed by:** Freddy M. | Life insurance broker, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about DialedIn?** Using DialedIn is easy to use, better than the other ones I have used in the past because it allows you to disposition each call according, easy to find call backs, track sales, and follow ups. **What do you dislike about DialedIn?** Fairly new to using DialedIn, no complaints. **What problems is DialedIn solving and how is that benefiting you?** DialedIn benefits me by enhancing my efficiency and productivity of contact centers. It solves problems by automating and optimizing key processes, such as predictive dialing to reduce manual dialing time for me and other agents. ### 18. My experience with this app is great it’s easy to use and makes my job easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about DialedIn?** Make my job easier Not a complicated app The experience was outstanding **What do you dislike about DialedIn?** Little bugs not really too much to complain about **What problems is DialedIn solving and how is that benefiting you?** Helping me make leads app does the hard work ### 19. Love it. Only downfall is the failed to dial numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Becky B. | Reservations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about DialedIn?** How easy it is to use. And all the information is already right there on the screen **What do you dislike about DialedIn?** The failing to dial numbers and they way you can’t answer unless the call is dispositioned **What problems is DialedIn solving and how is that benefiting you?** None ### 20. Most effective software I've ever used!! **Rating:** 5.0/5.0 stars **Reviewed by:** Tashana P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about DialedIn?** Where do I start, to be honest I am always a bit skeptical when using softwares I'm not use to but DialedIn definitely exceeded, my expectation. As a customer support agent for 3 years this is one of the easiest I've faced. I use this software everyday. To able to input and change information with ease makes everything alot better. Using DialedIn makes me enjoy doing my work each day based on how you can manoeuvre around simplistically. Including how everything you need is integrated at the push of a button with no difficutlies. **What do you dislike about DialedIn?** I have no complaints or dislikes! Simply just the most effective software especially how everything is implemented and flows in order making my job as customer support better. **What problems is DialedIn solving and how is that benefiting you?** Making my job alot more easier in terms of ensuring my daily asks are completed. With this being said, it has been quite beneficial and tremendous since I have been one of the top performers I my company. ### 21. Best and most efficient software **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about DialedIn?** I have been using DialedIn for 2 months now and honestly I did not expect it to be so GOOD. I enjoy how simplistic, and very easy it is to manuever making my work duties alot more easier amongst exciting! Also I enjoy how it is easy to implement or change user information with little action or processing to integrate and get my tasks done. Lastly, it feels just right for someone like myself in this line of field for customer support as it suits all my needs for ALL my calls and communication especially since I use it 6/7 days of the week with no major issues. For sure is user friendly and is suitable for any communications **What do you dislike about DialedIn?** Usually there are some dislikes with certain softwares/application but I cannot find any with my time using DialedIn so, definetely the best in ALL my 4 years of taking calls as a Customer service representative. Nothing but the best, the only thing I would suggest is to have the appearance stand out more with better fonts, colors so it can seem more modern, otherwise, no dislikes here. THE BEST! **What problems is DialedIn solving and how is that benefiting you?** It has been helping me make tasks easier for myself and employeer amongst ensuring my daily objectives are always met and exceeded with simplicity. ### 22. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Nikola R. | Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2024 **What do you like best about DialedIn?** Simple. I really like the simplicity of the interface. Also, it has quite a few useful features, for example: being able to increase my microphone sound for customer that are hard of hearing. I've been using it 9 hours a day for 3 months now as a transfer agent and I like it so far. **What do you dislike about DialedIn?** There isn't much that I don't like. Rarely there is a small issue that the info page about the customer will freeze sometimes. You will still get the call, it just takes a few seconds for the info to show up. **What problems is DialedIn solving and how is that benefiting you?** When cold calling most calls will be people not answering which is a huge waste of time... and you would be waiting for the phone to ring most of the time. DialedIn makes it so you don't have to dial at all. It dials multiple people at the same time so you only get the calls that answer the phone. And you get calls back to back so no time is lost. It's very fast. ### 23. Mostly has been very good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about DialedIn?** I like the different features, like the chat and transfer **What do you dislike about DialedIn?** How inbounds are routed to agents, that has been the biggest struggle **What problems is DialedIn solving and how is that benefiting you?** The way our calls are routed, this allows our customers to reach us and reach them to provide them service ### 24. Work flow optimizer **Rating:** 5.0/5.0 stars **Reviewed by:** Tony B. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about DialedIn?** It's the little features that make a difference so easy to use and beneficial to the work flow **What do you dislike about DialedIn?** Nothing it's just such an amazing product **What problems is DialedIn solving and how is that benefiting you?** Staying organized ### 25. It is great for keeping track of live leads and previous agents dispositions **Rating:** 5.0/5.0 stars **Reviewed by:** joe p. | Business Development Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about DialedIn?** The seamless data entry aspect form cold calling them and seamlessly adding them to our database along with call notes for future call use. **What do you dislike about DialedIn?** Nothing to fixate on about dislike. I believe dialedIn is a 10/10 **What problems is DialedIn solving and how is that benefiting you?** It's solving downtime manually entering calls it's improving our dialed time and coaching solutions to review agents calls. ### 26. Instant connection **Rating:** 4.5/5.0 stars **Reviewed by:** Lennia F. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about DialedIn?** Office use and home use. Can work from home & east connection for work transfer **What do you dislike about DialedIn?** Hearing capabilities, can't hear sometimes, with new or used headset **What problems is DialedIn solving and how is that benefiting you?** Helps employee several people ### 27. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron R. | In-House Marketing Agent, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about DialedIn?** I love how everything is so self explanatory, all of the bottons are labeled clearly & have images that correspond with the function. It's very easy to use, the audio comes through clearly, and there are very rarely glitches. My favorite part is the Call Back function, it's so nice to not have to remember who i have to call back at what time. **What do you dislike about DialedIn?** There are sometimes glitches when the customer can't hear me, but it's easily fixed by wiping all settings **What problems is DialedIn solving and how is that benefiting you?** i don't have to remember everyone i have to call back, or the reason for calling them back. i can listen to previous calls and make notes on my call backs so i don't have to have a bunch of sticky notes. ### 28. Dialed In by Chase Data: Exceptional VOiP and CRM Integration with Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kenneth W. | Independent Health Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about DialedIn?** Dialed In by Chase Data offers an amazing VOiP service, but it’s much more than that. The platform is fully customizable and seamlessly integrates with my CRM, making it a vital part of my business operations. Their staff is exceptional, providing personalized support whenever needed, making it feel like working with family. The billing is straightforward, and the ability to customize billing based on minutes used is a huge plus. Overall, their tech solutions have exceeded my expectations. Highly recommended! **What do you dislike about DialedIn?** There are no dislikes I have the product and service is impeccable **What problems is DialedIn solving and how is that benefiting you?** It solves the pre ping solution and ability to reach my clients across the nation in over 40 states. ### 29. Callback list **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne L. | Telemarketer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about DialedIn?** I use the callback feature for 4.5 years. It's nice when the holiday season comes around. When it seems like no one wants to spend money from cold calls. I can go to my callback list and call those customers that heard my pitch and wanted the product, but they didn't have anymore time for the call. I can call them back and usually get the sale. **What do you dislike about DialedIn?** I wish you could go back to the lead that you dispositioned incorrectly, or accidentally passed over. Sometimes I cycle through leads that I've called for so fast that I pass over ones that I haven't called yet. I then have to wait to see if the lead cycles through again. Maybe an undo button would be nice. Keep up the good work. Thanks Wayne **What problems is DialedIn solving and how is that benefiting you?** I've noticed that less calls get dropped compared to before. ### 30. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony B. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about DialedIn?** Helps maximize work flow wit scheduling callbacks and notes **What do you dislike about DialedIn?** Nothing really great program an true all in o r **What problems is DialedIn solving and how is that benefiting you?** None ### 31. My experience with DialedIn by ChaseData **Rating:** 5.0/5.0 stars **Reviewed by:** Shettima B. | Economic & Financial crimes investigator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2024 **What do you like best about DialedIn?** I like how responsive and user-friendly the software is. The best part for me is that it reminds me about all my scheduled calls, unlike other call softwares. It also allows me to see my total performance for the week and how much I'm likely to take home for my next paycheck! **What do you dislike about DialedIn?** I think there should be a little enhancement on the interface. Aside that, the software is absolutely perfect. **What problems is DialedIn solving and how is that benefiting you?** It helps in solving time management and monitoring my performance in terms of CPH. When using other softwares, I often forget that I have scheduled a call back with a customer. But with DialedIn by chase it keeps me posted at the exact time Of the call back. ### 32. Seamless with a touch of perfection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about DialedIn?** I like that it's a one stop shop. Having the ability to check hours live is great. I also enjoy the little pop up that allows me to disposition calls quickly so I don't have to maneuver back and forth between monitors **What do you dislike about DialedIn?** Honestly at this time I cannot think of one. **What problems is DialedIn solving and how is that benefiting you?** It's allowing me to reach persons via auto dialer and effect a positive change to our economy. ### 33. I have good experience with dialedin **Rating:** 5.0/5.0 stars **Reviewed by:** Jake F. | Insurance agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about DialedIn?** I like the automatic answering and the phone and call back feature **What do you dislike about DialedIn?** I don't like that it doesn't make a noise when it hangs up a call **What problems is DialedIn solving and how is that benefiting you?** When contacting customers it gives me all the information ### 34. Everything you could want in a dialer system **Rating:** 5.0/5.0 stars **Reviewed by:** Brandi W. | Debt Collector, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2024 **What do you like best about DialedIn?** Dialed in is easy to use and runs smooth. It's by far the easiest and best program I've used in my 20 years of my career using automatic dialer systems. Dialed in never crashes, it's super simple to navigate and the call quality is above and beyond what I've used before. **What do you dislike about DialedIn?** There's really nothing that I can see as a downside to Dialed in. It has legitimately ran perfect since I've used it. It's also worked perfect when I was working in the office and working remotely. **What problems is DialedIn solving and how is that benefiting you?** Dialed in has solved all of my dropped calls, bad connection on calls, and constant crashing. It has all the useful info before I even connect with a customer. ### 35. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Logan S. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about DialedIn?** It's a great product. The speed and the quality **What do you dislike about DialedIn?** The no color changes options to the software **What problems is DialedIn solving and how is that benefiting you?** Is allowing me to dial better ### 36. Amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Debra C. | Life insurance agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about DialedIn?** I love how the dashboard shows all agents top sales and keeps everyone accountable and working to be the best agent **What do you dislike about DialedIn?** Nothing at all! System works great! Very up to date with technology **What problems is DialedIn solving and how is that benefiting you?** Gives real time data and stores all past call logs in one easy to locate place ### 37. Easy to use and configure **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon M. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about DialedIn?** Chase has the best GUI of any dialer I have used and managed, everything is at your fingertips. Their customer/ tech support is beyond amazing. I know a lot of the guys their on a first name basis. Joe, Ken, Dylan and Dakota are always there to help when we need them or when I need to learn do something in my own and not need to have to call them unless it's if absolute importance. **What do you dislike about DialedIn?** I wish it was not only windows based and required the use of parallels on other operating systems. The admin software and get. Bit laggy sometimes. I wish there was a way to make it run a little more smoothly. **What problems is DialedIn solving and how is that benefiting you?** Connecting clients to agents ### 38. My review about Dialedin by chase **Rating:** 5.0/5.0 stars **Reviewed by:** Charles I. | Transfer agent, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about DialedIn?** I like two most important things; Analytics: I find DialedIn’s detailed reporting and analytics incredibly useful. They help me keep track of performance metrics and adjust strategies based on solid data, making it easier to make informed decisions. Second, User-Friendly Interface: I really appreciate how intuitive the platform is. It’s easy to navigate and use, which means I can get started quickly without needing to spend a lot of time learning how everything works. **What do you dislike about DialedIn?** I actually like everything about it, just the little glitch sometimes when transferring an agent that's annoying. **What problems is DialedIn solving and how is that benefiting you?** Its user-friendly design makes it easy to use right away. Overall, it’s streamlining my sales processes and boosting productivity. ### 39. Easy access dialer **Rating:** 4.0/5.0 stars **Reviewed by:** Johnson V. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about DialedIn?** I like the user friendly access Dialedin provides **What do you dislike about DialedIn?** The lack of being able to look up specific leads. **What problems is DialedIn solving and how is that benefiting you?** Allows me to contact multiple sources in a shorter period of time ### 40. Chase/dialed in has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Enanda H. | Broker Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about DialedIn?** Dialedin is efficient, effective and fast! **What do you dislike about DialedIn?** I have enjoyed my experience with Dialedin so far, I nothing to complain about. **What problems is DialedIn solving and how is that benefiting you?** Dialedin is solving how fast we can reach our clients to cater to their needs. The process is seamless! ### 41. Dialed in by chasedata is the right choice **Rating:** 4.5/5.0 stars **Reviewed by:** Naphtali M. | Licensed Medicare sales agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about DialedIn?** What I like most about dialed in is the ease of the system, contacts are easy to reach and disposition to get back to the task at hand faster. The way it is set up everything is findable without much prior knowledge to the system. Everything I need is in one place to reach my clients. **What do you dislike about DialedIn?** I don't have much that I dislike about dialedIn at this time I have no complaints. **What problems is DialedIn solving and how is that benefiting you?** They solve the problem of having to dial individual clients one by one , the clients are loaded into the dialer and if I need to make a call to a custom number I'm also able to add that manually right from the dialer. ### 42. A reliable software **Rating:** 5.0/5.0 stars **Reviewed by:** Jose R. | Customer support agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about DialedIn?** I been a customer service agent for more than 15 years and i used diferent softwares and they had a lot of bugs or crashes but chase is diferent its stable, intuitive and easy to use **What do you dislike about DialedIn?** The only complaint i have is when you accidentally click on the dialer window it closes and its hard to put it back in place, you have to go offline and grab the dialer manually and arrange it ,also i wish we can change the colors of the interface so it can be a litle more fun to work with **What problems is DialedIn solving and how is that benefiting you?** It has helped me a lot to contact customers efficiently and in a profesional way , also the transfer procedure works amazing ### 43. A strong tool for reaching potential customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about DialedIn?** It's fast, and pulls up information on customer immediately so there is no waiting on data **What do you dislike about DialedIn?** Sometimes freezes, calls hang once in a blue moon **What problems is DialedIn solving and how is that benefiting you?** Reaching customers ### 44. This is a god send. I love the the one click dial system. Makes my job much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about DialedIn?** Easy to use. Fast & efficient. It’s really and easy maneuver **What do you dislike about DialedIn?** Nothing. Much better than dialing manually **What problems is DialedIn solving and how is that benefiting you?** It allows me to make more call’s daily than manually dial each number. Triple dialing is easy ### 45. Dialed in is a phenomenal dialing software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about DialedIn?** The ease of dialed in as an outbound dialer is amazing! The application is so user friendly and has made our sales process seamless! **What do you dislike about DialedIn?** I think dialed in needs a better notification of when a call comes in. Beep or some sort of sound **What problems is DialedIn solving and how is that benefiting you?** Dialed in allows us to dial at a faster pace and sorts through no callers online making the call process seamless ### 46. Extremely User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** james h. | Transfer Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about DialedIn?** I love how simple and straightforward this software is. It only took me a few hours to learn, and it’s by far the easiest tool I’ve ever used that actually gets the job done well. The design is intuitive, the features are practical. It’s clear that a lot of thought went into making this as efficient and user-friendly as possible. **What do you dislike about DialedIn?** I've been using the software for about 3 weeks and I have no complaints. **What problems is DialedIn solving and how is that benefiting you?** Consistently dialing leads and provide excellent service. Its quick and easy with good reception. ### 47. GREAT CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Paola T. | Medicare Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about DialedIn?** I love how simple this CRM is. I've tried other fancy ones with too much going on. This one is super simple to manage clients, take calls, and schedule call backs. **What do you dislike about DialedIn?** Sometimes I have an issue where it shows I'm available waiting for a call when I'm not. This could be a computer update issue because my coworkers don't seem to have this issue. Great thing is every time I call chase, they are super responsive and fix my issues immediately. Love the customer support. **What problems is DialedIn solving and how is that benefiting you?** The system boosts call efficiency, helping sales representatives reach more prospects and close deals faster. ### 48. My ChaseData software Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Faiz F. | Visual Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about DialedIn?** What I really like about DialedIn by ChaseData is how it streamlines the dialing process and integrates smoothly with CRM systems. It makes managing calls and tracking performance so much easier. **What do you dislike about DialedIn?** I still haven't come across a feature that I don't like, everything seems okay at the moment **What problems is DialedIn solving and how is that benefiting you?** DialedIn by ChaseData solves the problem of inefficient calling workflows by automating dialing and integrating with CRM systems. This benefits me by saving time on manual tasks, allowing me to focus more on engaging with prospects and improving overall productivity ### 49. Easy to use and very user friendly and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan R. | Collections agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about DialedIn?** I enjoy using dialed in because it is very simple and easy to use. The system is extremely fast so there are minimal issues **What do you dislike about DialedIn?** One thing I dislike about dialed in is sometimes the calls sound very static so it the calls break up **What problems is DialedIn solving and how is that benefiting you?** Dialed in is making it easy for me to make my calls out and meet the call quota data ### 50. Love the smoothness, just needs a few tweaks to be perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about DialedIn?** Its smooth and rarley glitches. Overall I like using it daily **What do you dislike about DialedIn?** Cant preview calls without going on break **What problems is DialedIn solving and how is that benefiting you?** It helps me get in contact with clients looking to contact our brokerage. ## DialedIn Discussions - [Is there a way this could be a website we log on to instead of a download in the future?](https://www.g2.com/discussions/24135-is-there-a-way-this-could-be-a-website-we-log-on-to-instead-of-a-download-in-the-future) - 1 comment, 2 upvotes - [View DialedIn pricing details and edition comparison](https://www.g2.com/products/dialedin/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A13%3A57+-0500&secure%5Bsession_id%5D=975ab11c-8022-4e2f-8207-eac794ee4796&secure%5Btoken%5D=08698d89570efaa57a81d7a3f7b352d87c58e3786b3d47c8e8266ac2d8dbad8b&format=llm_user) ## DialedIn Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Infor Birst](https://www.g2.com/products/infor-birst/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [RealGreen by WorkWave](https://www.g2.com/products/realgreen-by-workwave/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews) ## DialedIn Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top DialedIn Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (590 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)