DialedIn Reviews & Product Details

I personally greatly enjoy the DialedIn experience that ensures my calling process is consistent and I do not switch tabs throughout the day. Using the tool is high in my case as I spend most of a day in it and the features such as call routing and call tagging are realistic, not excessive. I also like the integration with our CRM since it will automatically leave the notes in their place. It has made my work easier and reduces the turmoil. Review collected by and hosted on G2.com.

What bothers me the most about DialedIn is that it is sometimes clumsy to implement, particularly when I have to establish new call flows. I also waste more time than anticipated and when more features are added, I occasionally over dig too much. Customer service is there when required, but even then the slowness still puts a big dent on my time schedule and disrupts my flow on busy days. Review collected by and hosted on G2.com.

The best feature of DialedIn to me is the way the process of calling is fluid. I use it together with HubSpot and the integration ensures that I have all my notes in a single place without additional clicks. The usability is quite easy when I am switching between outbound campaigns on the days that I use it more often. The features are just sufficient, particularly, the call routing and recording features. It has assisted me in maintaining a consistent stream of sales and made my outreach activities in the day-to-day operations significantly less hectic. Review collected by and hosted on G2.com.

The most problematic aspect about DialedIn is the rigid reporting structure. It is more difficult to trust the limited features of the product to provide quick insights when I use it more frequently. The HubSpot integration sometimes also fails to provide minor notes, and thus, I need to check them manually. These loopholes come in between when I am in a hurry to do things and I find myself slowing down my pace of work mostly at the busiest calling times. Review collected by and hosted on G2.com.

I love using DialedIn because it's easy and quick. I use it with my health insurance sales, and the communication is always clear, which I really enjoy. I never have any problems with it, and my Wi-Fi is strong when using it, so it works 100%. I love that I have no issues, and my customers can hear me perfectly fine. I'm able to hear people clearly, and they're able to hear me clearly as well. The initial setup was extremely easy. Review collected by and hosted on G2.com.

Sometimes, but rarely, the calls will drop. It's not really a huge thing because it only happens a little bit. Review collected by and hosted on G2.com.

I like DialedIn because it is incredibly easy to use and user-friendly. Its interface allows me to disposition a call with ease, making my workflow more efficient. The simplicity of pressing a disposition and having it automatically move to the next call is a feature I find particularly valuable. Additionally, the initial setup of DialedIn was super easy; I managed to download and get it ready in about 10 minutes. These aspects make it a reliable tool for managing my calls, and I would highly recommend it to others, giving it a 10 out of 10 for recommendation. Review collected by and hosted on G2.com.

I wish the script would pop up in a more timely manner. I sometimes have to write down the first sentence of the survey because the script lags. Review collected by and hosted on G2.com.

I love the flexibility of the contact fields of DialedIn. We are able to tag interactions and prospects in ways much exceeding that of standard CRM data allowing us to segment outreach niche effectively. Video recording the calls is also excellent in terms of reviewing the conversations and training new members of the team. And our new staffs appear to get the interface quite easily. Review collected by and hosted on G2.com.

The system is a bit slow at times when we are busiest on the out-bound, hence flow is interrupted. Another thing I would like to see is more malleable possibilities toward custom dashboard views. They could help with a section of quick internal notes on campaign progress not just individual contact notes. Review collected by and hosted on G2.com.

I love how DialedIn eliminates the need for manually typing in numbers, making my workflow more efficient and less prone to errors. The seamless transition from call to call is incredibly beneficial, allowing me to end a call, disposition it, and then have the next one come in without any hassle or interruption. This seamless flow significantly enhances my productivity and keeps my tasks aligned with minimal delays. Setting up DialedIn was also very easy, which reduced the initial effort needed to integrate it into my daily routine. Review collected by and hosted on G2.com.

I dislike the random freezing issue with DialedIn. This occasional freezing disrupts the workflow and interrupts the seamless experience I expect when handling calls, which can be frustrating when trying to maintain efficiency in my tasks. Review collected by and hosted on G2.com.

I really like how easy and smooth the interface of DialedIn is. It helps me move faster throughout my day because everything is accessible, making my work efficient. This ease of use allows me to get through my calls and transition to the next one seamlessly. If I need to call someone back or if a call disconnects, DialedIn makes it incredibly easy to just call back. I also appreciate the feature that allows me to preview a call before making it. The setup process was straightforward as well; our logins were set up quickly and we received a quick tutorial, which was sufficient for us to get the hang of it fast. Review collected by and hosted on G2.com.

I find it frustrating that when I put a client on hold, another call can come in. It puts me in an available status, which is not what I intend. This makes handling calls awkward because I have to use the mute button instead to avoid this issue. It would be better if DialedIn made it easier to put a client on hold without allowing another call to interrupt. Review collected by and hosted on G2.com.

I really like that DialedIn is very consistent in getting leads and making calls. The system is easy to use, which is important for my role as a receptionist. I enjoy the shortcuts they offer that make my job easier, especially since I'm more of a keyboard person and prefer not to use the mouse as much. Additionally, it was fairly easy to install on the computer. Review collected by and hosted on G2.com.

I think the quality of the program is pretty good. If there are gonna be anything to improve, might be, like, personalization options. Review collected by and hosted on G2.com.

DialedIn has done extremely well in streamlining the interactions with our customers by our distributed team. It has enabled agents to effortlessly reach the right internal experts whenever making a live call by using intelligent call routing and CRM integrations and not through endless internal messages. We also like that the dashboard gives us a clear view of the call queues and agent capacity to allow us to balance new campaign intake among teams. Review collected by and hosted on G2.com.

The smartphone application is effective with the remote supervisors, but it might work more efficiently in the low-network zones. With poor connections, sometimes loading of live metrics or recordings can require a little bit of time. The DialedIn support team was also quite responsive and we had to make certain additional configuration changes to fit our niche CRM installation with the internal ticketing integration. Review collected by and hosted on G2.com.

DialedIn has proved to be a game changer. I truly like the fact that the sentiment of particular legislation can be tracked with the help of the platform and it helps us predict the ways people will react. The daily email summits that show the new trends are also invaluable since we save hours of searching manually per day. Review collected by and hosted on G2.com.

I would like the first installation to be more compatible with different platforms. Monitoring of social media had some minor glitches at the start and some data was missed. The other aspect, the pricing model was a little complicated as compared to other similar tools. Review collected by and hosted on G2.com.