I like PhoneBurner for sales calls due to its ability to improve quality through call recording and transcription. I also appreciate the ability to change functions and settings, which works great for our use. The initial setup was easy, making it straightforward for our team to get started.

It has a really good interface and a smooth onboarding process. The onboarding specialist gave us a full walkthrough and helped us with the setup. It also has seamless integration with Zoho CRM and offers good AI transcription.

The product is great, makes the process of cold calling a lot faster. It integrates with most CRMs in the market and you can directly call from the CRMs using their extension. Compared to other platforms on the market, the price for you get is fair. There are multiple functionalities in the platform that makes activity tracking a lot easier, like adding phone scripts, pre-recorded voice mails. As an admin, they give you the ability to login as your callers, and listen to live calls, whispers, or even barge-in. The onboarding process is amazing, their support team is great and walk you through every configuration in the software that you could take advantage of.