[ NiCE CXone Reviews ](https://www.g2.com/products/nice-cxone/reviews) [ NiCE CXone Reviews ](https://www.g2.com/products/nice-cxone/reviews) # NiCE CXone Pricing Overview [Editedit](https://my.g2.com/nice-cxone/pricings) Free Trial ## NiCE CXone Pricing Key Insights Last updated on Apr 09, 2026 * * * NiCE CXone offers **5 pricing editions** , starting from **$110** to **$249**. NiCE CXone pricing tiers are designed to support different usage levels and team sizes. NiCE CXone also offers a **free trial**. Compare the NiCE CXone pricing table below to figure out the best fit for your needs. Some plans may require you to contact **NiCE** for **custom pricing**. * * * CXone Omnichannel Suite — $110 / 1 Agent Per Month CXone Essential Suite — $135 / 1 Agent Per Month CXone Core Suite — $169 / 1 Agent Per Month CXone Complete Suite — $209 / 1 Agent Per Month CXone Ultimate Suite — $249 / 1 Per Agent Per Month Rated 4.3 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month Includes both Digital and Voice Agent plus - Omnichannel blended routing for digital and voice​ - Universal queue with concurrent interaction handling​ - Voice and digital capture, storage, search and playback​ - Dedicated agent and supervisor workspace​ - Voice and digital prebuilt data visualization dashboards and reports​ Show More CXone Essential Suite Starting at $135.00 1 Agent Per Month Includes Omnichannel Agent plus - Includes Omnichannel Agent package - Screen recording for agent desktop for both voice and digital interactions​ - Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment. ​ - Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents​ - Prebuilt and customizable cross-domain dashboards and reports​ Show More CXone Core Suite Starting at $169.00 1 Agent Per Month Includes Essential Suite plus - Includes Essential Suite - Omnichannel AI forecasting and scheduling​ - Agent mobile scheduling app with auto approvals​ - Adherence and time utilization insights​ - Enhanced performance visualization and insights​ - 360 view of the agent KPIs, metrics and trends Show More CXone Complete Suite Starting at $209.00 1 Agent Per Month Includes Core Suite plus - Includes Core suite - Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions​ - Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics​ - Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting​ - Contextual and conversational customer feedback​ - Capture Voice of the Customer as part of IVR and quality workflows Show More CXone Ultimate Suite Starting at $249.00 1 Per Agent Per Month Includes CXone Mpower Complete Suite plus AI Routing - Augment employees with real-time recommendations, contextual knowledge, and auto-summarization - Automate interactions with trusted company knowledge and conversational flows trained on your top agents - Improve sentiment before, during, and after every interaction with AI Routing, AI-driven behavioral insights, automated quality, and more Show More For more information, please visit our pricing page on NICE.com: https://www.nice.com/websites/pricing/ Pricing information for NiCE CXone is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase NiCE CXone must be conducted with the seller. For more information, please visit our pricing page on NICE.com: https://www.nice.com/websites/pricing/ Pricing information was last updated on May 06, 2026 Show More ## NiCE CXone Pricing FAQs Generated using AI ### Is NiCE CXone free, or does it offer a free trial? NiCE CXone does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. ### How much does NiCE CXone cost in 2026? According to G2 data, NiCE CXone pricing in 2026 starts at $110.00 and can reach $249.00 depending on the selected plan. Pricing may vary based on billing terms or usage, so users should review the NiCE's official pricing page for the most current details. ### Who is NiCE CXone pricing best suited for? Based on NiCE CXone's pricing structure on G2 and reviewer demographics, NiCE CXone's pricing is best suited for mid-market to enterprise organizations running high-volume, complex contact center operations. G2 reviewers from enterprise segments in industries like Information Technology, Healthcare, Telecommunications, and Financial Services consistently highlight the platform's scalability, compliance capabilities, and omnichannel routing as key differentiators. The Essential Suite at $135.00/month and above suits mid-market teams needing quality management, while the Core and Complete Suites target enterprises requiring workforce forecasting and AI analytics. G2 reviewers caution that smaller businesses with limited telephony expertise may find NiCE CXone's pricing and complexity better served by simpler alternatives. ### What are the key differences between the free and paid versions of NiCE CXone? NiCE CXone does not offer a permanent free tier, but a free trial is available for teams evaluating the platform before committing. According to G2's pricing data for NiCE CXone, paid plans begin at $71.00/month for the Digital Agent tier, covering 30+ digital channels and basic reporting. Higher NiCE CXone tiers progressively unlock voice support, omnichannel blending, quality management, workforce management, AI-driven analytics, and real-time agent assistance. G2 reviewers note that advanced capabilities like AI forecasting, interaction analytics, and automated coaching are only accessible in the Core, Complete, and Ultimate Suite tiers, making the trial primarily useful for evaluating entry-level routing and interface functionality rather than the full platform scope. ### Is NiCE CXone considered good value for its pricing? G2 reviewers of NiCE CXone present a mixed but generally positive value assessment. With an average rating of 4.5/5, many enterprise and mid-market users describe NiCE CXone as a premium but justified investment, citing platform stability, omnichannel capabilities, and deep integrations with Salesforce and CRMs as key value drivers. However, pricing concerns appear repeatedly across G2 reviews, with multiple reviewers describing NiCE CXone's pricing as on the higher side, particularly for smaller organizations. Some G2 users note that add-ons and TAM support packages can significantly increase total cost. Reviewers comparing alternatives mention Twilio and 8x8 as lower-cost options for technically proficient teams. Overall, NiCE CXone delivers strong value for large enterprises but may strain smaller budgets. [ ![ScorebuddyCX](https://images.g2crowd.com/uploads/product/hd_favicon/6b3d7cf0322060b34c3486569059e427/scorebuddycx.svg "ScorebuddyCX") Sponsored ScorebuddyCX 4.5/5 (806) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5 (2,429) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5 (597) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5 (1,463) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/nice-cxone/competitors/alternatives) ## NiCE CXone Alternatives Pricing The following is a quick overview of editions offered by other [Contact Center Software](https://www.g2.com/categories/contact-center) | ![Talkdesk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png) [Talkdesk](https://www.g2.com/products/talkdesk/reviews) ##### Talkdesk Express™ | United States & Canada Small Business Exclusive | Free25 Licenses Free to Start | Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ - Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses. | | ![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg) [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ##### Starter Suite | Starting at $25.001 User Per Month | The simple CRM suite for marketing, sales, service, and commerce. - Case Management - Knowledge Management - Salesforce Mobile App - Customizable Reports and Dashboards - Task Management, Activity Feed - Lightning App Builder - AppExchange App Integration [Show More](javascript:void(0);) | | ![Sprinklr Service](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e04e4aaf59fc62bd4dc642ca5765f978/sprinklr-service.png) [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) ##### Digital + Voice Package- Service 2 | $4,200.001 User Per Year | Voice, live chat & messaging: Provide seamless experiences across 30+ digital channels and robust support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer satisfaction - Live chat, SMS, Email - Inbound/Outbound Voice - Proactive Prompts - Smart Response - Smart Compliance - IVR to digital deflection - Single Connector - Social to Live Chat Deflection [Show More](javascript:void(0);) | Various alternatives pricing & plans Free Trial Pricing information for the above various NiCE CXone alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ## NiCE CXone Pricing Reviews (1) ![Alex L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex L.") AL Alex L. Real Time Analyst Enterprise (\> 1000 emp.) 9/28/2025 More Options - "Reliable and Efficient Customer Experience Platform" 4.5/5 What do you like best about NiCE CXone? What I like best about NiCE CXone Mpower is its intuitive interface and smooth integration with daily workflows. It centralizes communication tools in one place, making it easier to manage customer interactions efficiently. The platform is also stable and reliable, which reduces downtime and improves overall productivity. Review collected by and hosted on G2.com. What do you dislike about NiCE CXone? While NiCE CXone Mpower is overall reliable, there are occasional delays when switching between features, and the reporting tools could offer more customization. These are minor issues, but improvements in speed and flexibility would make the experience even better. Review collected by and hosted on G2.com. What problems is NiCE CXone solving and how is that benefiting you? NiCE CXone Mpower helps centralize and streamline customer interactions, reducing the complexity of managing multiple communication channels. It improves team efficiency, ensures faster response times, and provides clear insights into performance metrics. This results in better customer satisfaction and allows our team to focus on higher-value tasks rather than administrative coordination. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite NiCE CXone Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5 (1,554) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5 (617) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5 (2,509) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-talkdesk) ##### Categories on G2 [ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Help Desk ](https://www.g2.com/categories/help-desk) [ Digital Customer Service Platforms ](https://www.g2.com/categories/digital-customer-service-platforms)[ Auto Dialer ](https://www.g2.com/categories/auto-dialer)[ Contact Center ](https://www.g2.com/categories/contact-center)[ Customer Service Automation ](https://www.g2.com/categories/customer-service-automation)[ Call Center Infrastructure (CCI) ](https://www.g2.com/categories/call-center-infrastructure-cci)[ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance)[ Contact Center Knowledge Base ](https://www.g2.com/categories/contact-center-knowledge-base)[ Contact Center Workforce ](https://www.g2.com/categories/contact-center-workforce)[ Proactive Notification ](https://www.g2.com/categories/proactive-notification)[ Speech Analytics ](https://www.g2.com/categories/speech-analytics) Show More ##### Explore More [ What are the most trustworthy encryption platforms based on comprehensive user reviews for strong incident response? ](https://www.g2.com/discussions/what-are-the-most-trustworthy-encryption-platforms-based-on-comprehensive-user-reviews-for-strong-incident-response)[ Best Restaurant POS Systems ](https://www.g2.com/discussions/best-restaurant-pos-systems-in-2025)[ Top-rated point of sale software for restaurants ](https://www.g2.com/discussions/top-rated-point-of-sale-software-for-restaurants) [ User-friendly online community tools for my tech business ](https://www.g2.com/discussions/what-are-the-most-user-friendly-online-community-tools-for-a-tech-business)[ What platform integrates visitor management with access control systems? ](https://www.g2.com/discussions/what-platform-integrates-visitor-management-with-access-control-systems)[ Pros and Cons Details ](https://www.g2.com/products/nice-cxone/reviews?qs=pros-and-cons) Show More [ What are the most trustworthy encryption platforms based on comprehensive user reviews for strong incident response? ](https://www.g2.com/discussions/what-are-the-most-trustworthy-encryption-platforms-based-on-comprehensive-user-reviews-for-strong-incident-response)[ Best Restaurant POS Systems ](https://www.g2.com/discussions/best-restaurant-pos-systems-in-2025)[ Top-rated point of sale software for restaurants ](https://www.g2.com/discussions/top-rated-point-of-sale-software-for-restaurants) [ User-friendly online community tools for my tech business ](https://www.g2.com/discussions/what-are-the-most-user-friendly-online-community-tools-for-a-tech-business)[ What platform integrates visitor management with access control systems? ](https://www.g2.com/discussions/what-platform-integrates-visitor-management-with-access-control-systems)[ Pros and Cons Details ](https://www.g2.com/products/nice-cxone/reviews?qs=pros-and-cons)