NiCE CXone Pricing Overview

Free Trial

NiCE CXone Pricing Key Insights

Last updated on Apr 09, 2026

NiCE CXone offers 5 pricing editions, starting from $110 to $249 . NiCE CXone pricing tiers are designed to support different usage levels and team sizes. NiCE CXone also offers a free trial. Compare the NiCE CXone pricing table below to figure out the best fit for your needs. Some plans may require you to contact NiCE for custom pricing.

CXone Omnichannel Suite — $110 / 1 Agent Per Month

CXone Essential Suite — $135 / 1 Agent Per Month

CXone Core Suite — $169 / 1 Agent Per Month

CXone Complete Suite — $209 / 1 Agent Per Month

CXone Ultimate Suite — $249 / 1 Per Agent Per Month

Rated 4.3 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

CXone Omnichannel Suite

Starting at $110.00

1 Agent Per Month

Includes both Digital and Voice Agent plus

CXone Essential Suite

Starting at $135.00

1 Agent Per Month

Includes Omnichannel Agent plus

Includes Omnichannel Agent package

Screen recording for agent desktop for both voice and digital interactions

Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment.

Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents

Prebuilt and customizable cross-domain dashboards and reports

CXone Core Suite

Starting at $169.00

1 Agent Per Month

Includes Essential Suite plus

CXone Complete Suite

Starting at $209.00

1 Agent Per Month

Includes Core Suite plus

Includes Core suite

Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions

Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics

Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting

Contextual and conversational customer feedback

Capture Voice of the Customer as part of IVR and quality workflows

CXone Ultimate Suite

Starting at $249.00

1 Per Agent Per Month

Includes CXone Mpower Complete Suite plus AI Routing

For more information, please visit our pricing page on NICE.com: https://www.nice.com/websites/pricing/

Pricing information for NiCE CXone is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase NiCE CXone must be conducted with the seller.

For more information, please visit our pricing page on NICE.com: https://www.nice.com/websites/pricing/

Pricing information was last updated on May 06, 2026

NiCE CXone Pricing FAQs

Generated using AI

Based on NiCE CXone's pricing structure on G2 and reviewer demographics, NiCE CXone's pricing is best suited for mid-market to enterprise organizations running high-volume, complex contact center operations. G2 reviewers from enterprise segments in industries like Information Technology, Healthcare, Telecommunications, and Financial Services consistently highlight the platform's scalability, compliance capabilities, and omnichannel routing as key differentiators. The Essential Suite at $135.00/month and above suits mid-market teams needing quality management, while the Core and Complete Suites target enterprises requiring workforce forecasting and AI analytics. G2 reviewers caution that smaller businesses with limited telephony expertise may find NiCE CXone's pricing and complexity better served by simpler alternatives.

NiCE CXone does not offer a permanent free tier, but a free trial is available for teams evaluating the platform before committing. According to G2's pricing data for NiCE CXone, paid plans begin at $71.00/month for the Digital Agent tier, covering 30+ digital channels and basic reporting. Higher NiCE CXone tiers progressively unlock voice support, omnichannel blending, quality management, workforce management, AI-driven analytics, and real-time agent assistance. G2 reviewers note that advanced capabilities like AI forecasting, interaction analytics, and automated coaching are only accessible in the Core, Complete, and Ultimate Suite tiers, making the trial primarily useful for evaluating entry-level routing and interface functionality rather than the full platform scope.

G2 reviewers of NiCE CXone present a mixed but generally positive value assessment. With an average rating of 4.5/5, many enterprise and mid-market users describe NiCE CXone as a premium but justified investment, citing platform stability, omnichannel capabilities, and deep integrations with Salesforce and CRMs as key value drivers. However, pricing concerns appear repeatedly across G2 reviews, with multiple reviewers describing NiCE CXone's pricing as on the higher side, particularly for smaller organizations. Some G2 users note that add-ons and TAM support packages can significantly increase total cost. Reviewers comparing alternatives mention Twilio and 8x8 as lower-cost options for technically proficient teams. Overall, NiCE CXone delivers strong value for large enterprises but may strain smaller budgets.

Top-Rated Alternatives

Talkdesk

4.4/5

(2,423)

Five9 Intelligent Cloud Contact Center Platform

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NiCE CXone Alternatives Pricing

The following is a quick overview of editions offered by other Contact Center Software

Talkdesk Talkdesk Express™ \| United States & Canada Small Business Exclusive	Free25 Licenses Free to Start	Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Agentforce Service (formerly Salesforce Service Cloud) Starter Suite	Starting at $25.001 User Per Month	The simple CRM suite for marketing, sales, service, and commerce. Case Management Knowledge Management Salesforce Mobile App Customizable Reports and Dashboards Task Management, Activity Feed Lightning App Builder AppExchange App Integration Show More
Sprinklr Service Digital + Voice Package- Service 2	$4,200.001 User Per Year	Voice, live chat & messaging: Provide seamless experiences across 30+ digital channels and robust support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer satisfaction Live chat, SMS, Email Inbound/Outbound Voice Proactive Prompts Smart Response Smart Compliance IVR to digital deflection Single Connector Social to Live Chat Deflection Show More

Various alternatives pricing & plans

Free Trial

Pricing information for the above various NiCE CXone alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

NiCE CXone Pricing Reviews

(2)

Senapus G.

CRM Manager

Small-Business (50 or fewer emp.)

5/22/2025

"Its simplicity, integrations and flexibility make it an effective solution"

5/5

What do you like best about NiCE CXone?

I like that the call quality is excellent, allowing me to easily access agent calls. The platform's intuitive design made setup easily, and the tool integrates seamlessly with most websites. The features are perfectly suited to our needs. Review collected by and hosted on G2.com.

What do you dislike about NiCE CXone?

Incoming calls may not display correctly, and some calls my be dropped for no reason. Some features may not always be intuitive, and occasional erros may occur. Review collected by and hosted on G2.com.

Response from Amy Cornelius of NiCE CXone

edit

We're glad to hear that you find NiCE CXone Mpower effective and easy to use. We appreciate your feedback on the call quality and intuitive design. We understand your concerns about incoming call display and occasional errors, and we're continuously working to improve our platform's performance.

Alex L.

Real Time Analyst

Enterprise (> 1000 emp.)

9/28/2025

"Reliable and Efficient Customer Experience Platform"

4.5/5

What do you like best about NiCE CXone?

What I like best about NiCE CXone Mpower is its intuitive interface and smooth integration with daily workflows. It centralizes communication tools in one place, making it easier to manage customer interactions efficiently. The platform is also stable and reliable, which reduces downtime and improves overall productivity. Review collected by and hosted on G2.com.

What do you dislike about NiCE CXone?

While NiCE CXone Mpower is overall reliable, there are occasional delays when switching between features, and the reporting tools could offer more customization. These are minor issues, but improvements in speed and flexibility would make the experience even better. Review collected by and hosted on G2.com.

What problems is NiCE CXone solving and how is that benefiting you?

NiCE CXone Mpower helps centralize and streamline customer interactions, reducing the complexity of managing multiple communication channels. It improves team efficiency, ensures faster response times, and provides clear insights into performance metrics. This results in better customer satisfaction and allows our team to focus on higher-value tasks rather than administrative coordination. Review collected by and hosted on G2.com.