NiCE CXone Mpower Pricing Overview

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Free Trial

CXone Mpower Digital Agent

Starting at $71.00

1 Agent Per Month

Digital first package supports 30+ digital channels

CXone Mpower Voice Agent

Starting at $94.00

1 Agent Per Month

Support voice calls for live agents and self-service

CXone Mpower Omnichannel Agent

Starting at $110.00

1 Agent Per Month

Includes both Digital and Voice Agent plus

CXone Mpower Essential Suite

Starting at $135.00

1 Agent Per Month

Includes Omnichannel Agent plus

Includes Omnichannel Agent package

Screen recording for agent desktop for both voice and digital interactions

Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment.

Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents

Prebuilt and customizable cross-domain dashboards and reports

CXone Mpower Core Suite

Starting at $169.00

1 Agent Per Month

Includes Essential Suite plus

CXone Mpower Complete Suite

Starting at $209.00

1 Agent Per Month

Includes Core Suite plus

Includes Core suite

Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions

Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics

Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting

Contextual and conversational customer feedback

Capture Voice of the Customer as part of IVR and quality workflows

CXone Mpower Ultimate Suite

Starting at $249.00

1 Per Agent Per Month

Includes CXone Mpower Complete Suite plus

For more information, please visit our pricing page on NICE.com: https://www.nice.com/websites/pricing/

NiCE CXone Mpower has 7 pricing editions, from $71 to $249. A free trial of NiCE CXone Mpower is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for NiCE CXone Mpower is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase NiCE CXone Mpower must be conducted with the seller.

For more information, please visit our pricing page on NICE.com: https://www.nice.com/websites/pricing/

Pricing information was last updated on December 19, 2024

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NiCE CXone Mpower Alternatives Pricing

The following is a quick overview of editions offered by other Contact Center Software

Talkdesk Talkdesk Express™ \| United States & Canada Small Business Exclusive	Free25 Licenses Free to Start	Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Salesforce Service Cloud Starter Suite	Starting at $25.001 User Per Month	The simple CRM suite for marketing, sales, service, and commerce. Case Management Knowledge Management Salesforce Mobile App Customizable Reports and Dashboards Task Management, Activity Feed Lightning App Builder AppExchange App Integration Show More
Sprinklr Service Digital + Voice Package- Service 2	$4,200.001 User Per Year	Voice, live chat & messaging: Provide seamless experiences across 30+ digital channels and robust support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer satisfaction Live chat, SMS, Email Inbound/Outbound Voice Proactive Prompts Smart Response Smart Compliance IVR to digital deflection Single Connector Social to Live Chat Deflection Show More

Various alternatives pricing & plans

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Pricing information for the above various NiCE CXone Mpower alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

NiCE CXone Mpower Pricing Reviews

(2)

vignesh k.

Senior Analyst

Enterprise (> 1000 emp.)

8/8/2023

"Extended Technical support and Uninterrupted service"

5/5

What do you like best about NiCE CXone Mpower?

User friendly easy to identify the change take place Review collected by and hosted on G2.com.

What do you dislike about NiCE CXone Mpower?

All good, because nice system so far it was not created any impact to our environment Review collected by and hosted on G2.com.

Marianna R.

Senior Accountant

Mid-Market (51-1000 emp.)

2/28/2025

"Smooth but not Perfect"

4.5/5

What do you like best about NiCE CXone Mpower?

The NICE CXone Mpower is fast, responsive, and easy to use program. The interface is clean, and it makes handling customer interactions smooth. It also integrates well with other tools, which helps keep everything in one place which is I love. Review collected by and hosted on G2.com.

What do you dislike about NiCE CXone Mpower?

It can feel a bit complex at first, especially with all the features. Some areas could be more intuitive, and occasional glitches can be frustrating. The pricing is also on the higher side in my opinion Review collected by and hosted on G2.com.

Response from Amy Cornelius of NiCE CXone Mpower

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Thank you for sharing your positive experience with NICE CXone Mpower. We understand the initial complexity and occasional glitches can be frustrating, and we are committed to enhancing the user experience.