--- title: NICE CXone Reviews meta_title: 'NICE CXone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1730 reviews by the users' company size, role or industry to find out how NICE CXone works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1730 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # NICE CXone Reviews **Vendor:** NiCE **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 1,730 ## About NICE CXone NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com ## NICE CXone Pros & Cons **What users like:** - Users find NICE CXone to be an **easy-to-use platform** that simplifies various organizational needs effectively. (38 reviews) - Users value the **excellent call quality and intuitive design** of NICE CXone, enhancing professional communication and ease of use. (27 reviews) - Users value the **efficiency** of NICE CXone, appreciating its quick updates and user-friendly automation features. (26 reviews) - Users find NICE CXone to be exceptionally **helpful** for efficiently addressing customer issues with valuable automated responses. (21 reviews) - Users praise the **intuitive interface** of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience. (15 reviews) - Call Management (13 reviews) - Customer Support (13 reviews) - Customization (13 reviews) - Users value the **intuitive interface** of NICE CXone Mpower, making it easy for everyone to use effectively. (13 reviews) - Analytics (11 reviews) **What users dislike:** - Users often face **call issues** , including dropped calls and improper display, impacting overall reliability and experience. (14 reviews) - Users face various **technical issues** with NICE CXone, including lag, outages, and unclear documentation, impacting usability. (14 reviews) - Users struggle with the **steep learning curve** of NICE CXone, highlighting the need for improved training resources. (10 reviews) - Users find the **missing features** in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations. (10 reviews) - Users express frustration with **poor customer support** , finding it difficult to get timely assistance when needed. (10 reviews) - Users report a frustrating **slow loading** issue with NiCE CXone Mpower, leading to significant delays in functionality. (10 reviews) - Users report **delays** in information and support responses, leading to frustration and hindered problem resolution. (9 reviews) - Difficult Learning (9 reviews) - Users find the **steep learning curve** challenging, requiring considerable time to understand the software effectively. (9 reviews) - Complexity (8 reviews) ## NICE CXone Reviews ### 1. NICE is very easy to navigate/use but has become very unreliable and we constantly have tech issues **Rating:** 3.5/5.0 stars **Reviewed by:** Dustin S. | Service Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about NICE CXone?** Simple to navigate. User Friendly and easy to read **What do you dislike about NICE CXone?** the system is unreliable where our agents constantly have to restart the program because either the caller can't hear them or they can't hear the caller. The system will drop calls while they are speaking to customers. This has been the same experience for most of the teams we work with within our company who also use NICE. Also, there are so many reports that should be showing the same data but they do not. For example, the prrebuilt reports will show how many calls we take in a day and the SLA. But the custom reports with the same perameters will show different data..... **Recommendations to others considering NICE CXone:** Cisco Finesse was very reliable and did not have as many issues we are experiencing with NICE **What problems is NICE CXone solving and how is that benefiting you?** trying to solve for poor customer/user experience. ### 2. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about NICE CXone?** I really like that InContact is so user-friendly. And, the layout is very nice - plus you can customize your dashboard the way you want it. I also like how you can pull up specific detail on each employee, based on their daily status changes they've made, throughout the day. **What do you dislike about NICE CXone?** The skilling of customer care advocates is a little tricky. **Recommendations to others considering NICE CXone:** Very user friendly and the layout is customizable and easy to format. **What problems is NICE CXone solving and how is that benefiting you?** We are able to access metrics very easily with inContact. ### 3. This is very user friendly, structured, workforce optimized tool. I would recommend it to anyone!! **Rating:** 4.0/5.0 stars **Reviewed by:** Mickey W. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about NICE CXone?** It helps with coaching to improve productivity. And you can pick the type of integrations you install with it. **What do you dislike about NICE CXone?** So far nothing. It's really easy to use and works with almost any type of integrated service. So far anyway! **What problems is NICE CXone solving and how is that benefiting you?** It's much easier to analyze and get accurate results from calls. Meaning I know how to better set performance levels for my team. ### 4. CxOne **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about NICE CXone?** When login in is easy, when connecting everything in the sound is excellent, very simple I learn very quickly in moving around. **What do you dislike about NICE CXone?** There is no mute option on the headset. but other than that is great **Recommendations to others considering NICE CXone:** I would like to say that hospital remote where work great **What problems is NICE CXone solving and how is that benefiting you?** customer service outbound calls ### 5. Dialer Strategist **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about NICE CXone?** User interface is fairly straightforward and access to help documents on each page is great. **What do you dislike about NICE CXone?** Browser based can be laggy and unresponsive at times **Recommendations to others considering NICE CXone:** Establish point of contact early and make sure that you have access to support personal at all times. Follow up on tickets frequently **What problems is NICE CXone solving and how is that benefiting you?** Using to provide outbound support to our business. Ability to manage outbound call flow. ### 6. It has been a great software to use for my company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about NICE CXone?** It's very simple and easy to use, there are little to no errors and it has been an overall greater experience than other softwares I've used. **What do you dislike about NICE CXone?** I wish it wouldn't log you out after a certain period of time, that can cause some delays in my work, but other than that, its a great tool! **What problems is NICE CXone solving and how is that benefiting you?** I'm solving all sorts of problems with NICE CXOne, I have been a frontline agent and used it to contact my customers and have utilized it for quality assurance purposes. It's an easy to use tool that can help people of all fields in the customer support world. **Official Response from Adam Nieuwland:** > Hi! We're glad NICE CXone is working well for you! We noticed your review includes 0 stars. If there's anything we can do to help improve that, please don't hesitate to send us a note at customerreviews@niceincontact.com ### 7. Great app to keep updated on work schedule **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about NICE CXone?** Data-Driven Results The exact understanding of the quality of service provided What days or times of day are we busiest. **What do you dislike about NICE CXone?** More Out of the Box Reporting Functionality Google Chrome browser often cranky and uncooperative **Recommendations to others considering NICE CXone:** I would suggest reaching out to them and asking for a demonstration. Worth it! It is super simple to use. **What problems is NICE CXone solving and how is that benefiting you?** With this excellent feature, we don't need to put the card numbers in every call, making our work easier and making our service more agile, and the part of making calls is perfect. ### 8. CXone Review - The Best Product **Rating:** 4.5/5.0 stars **Reviewed by:** Admin Home E. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about NICE CXone?** This product is easy to use and I do not get lost in the menus. We resolved the slow response with CXone. **What do you dislike about NICE CXone?** The support response time is a bit slow but eventually they get the job done. **What problems is NICE CXone solving and how is that benefiting you?** With CXone, we resolved the response time issue, and the advantage is that we can get all the reports needed on time. The old platform was slow and buggy. ### 9. Nice application **Rating:** 5.0/5.0 stars **Reviewed by:** Angela A. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about NICE CXone?** The view is slique and professional looking. **What do you dislike about NICE CXone?** Shortcut keys to end the call specially in case a ghost call has been received. **Recommendations to others considering NICE CXone:** I highly recomment this tool to all organization as it is very efficient. **What problems is NICE CXone solving and how is that benefiting you?** No problems at the moment but it will be beneficial since it looks precise than the previous app that we use. ### 10. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2022 **What do you like best about NICE CXone?** The interface is simple and easy to navigate. The colours contrast nicely **What do you dislike about NICE CXone?** It kicks you out multiple times a day gets stuck in disposition all the time and sometimes crashes mid Call **Recommendations to others considering NICE CXone:** Take time to learn the technology it has **What problems is NICE CXone solving and how is that benefiting you?** I am able to go back and listen to my call which helps if a customers number is incorrect on their profile. I can now go back and see what number they called on ### 11. friendly review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about NICE CXone?** scheduling callbackst that show up in your schedule **What do you dislike about NICE CXone?** age t leg always disconnects even when you are using the it **What problems is NICE CXone solving and how is that benefiting you?** being ale to monitor agents from the dashboard and to view the time in one aux code compared to another. Helps maintain the amount of ppl off the phone ### 12. work from home set up **Rating:** 5.0/5.0 stars **Reviewed by:** Don M. | IT sales coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about NICE CXone?** it is the ease of transitioning from hard phone to soft phone, working from home, it also tracks all the calls received, duration and incoming calls, for callback at any given time. **What do you dislike about NICE CXone?** managing incoming calls as i don't have a physical phone, it does not sync with reports, voice quality is dependent on internet connection. **Recommendations to others considering NICE CXone:** interface is user friendly, needs familiarization and proper training to utilize all its features **What problems is NICE CXone solving and how is that benefiting you?** real time questions are answered, voicemail goes straight to my email. i can review call history from portal. ### 13. Vice President of Workforce Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2021 **What do you like best about NICE CXone?** The technical account team is amazing and goes out of their way to find solutions for our business problems. The product also continues to evolve and is keeping pace with industry trends. **What do you dislike about NICE CXone?** They continue to refine and modify reporting which will solve my pain points. **What problems is NICE CXone solving and how is that benefiting you?** Livevox has helped improve our agent and customer experience while reducing our costs. ### 14. Great experience with NICE CXone **Rating:** 5.0/5.0 stars **Reviewed by:** Marcia D. | Customer Service - Advanced Agent Support, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2021 **What do you like best about NICE CXone?** I like the easy user experience. It took no time at all to get the hang of it. **What do you dislike about NICE CXone?** The program will repeatedly crash throughout the workday. **What problems is NICE CXone solving and how is that benefiting you?** I can log in and out of various modes to help my employer with timekeeping and keep my paycheck accurate. ### 15. NICE inContact has taken the call experience both internally and externally to the next level! **Rating:** 4.5/5.0 stars **Reviewed by:** Franklin R. | Principal Admin Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2021 **What do you like best about NICE CXone?** The fact that it is cloud based and the system may be accessed anywhere WiFi is available has been the best feature for us especially with the recent pandemic happening. **What do you dislike about NICE CXone?** The inability to dial out to 1-800 or 1-888 numbers through MAX is a bit of a set back. **What problems is NICE CXone solving and how is that benefiting you?** NICE inContact has helped us tremendously to swiftly handle and adjust through the unexpected shift of workers having to transition working from office to home due to the COVID-19 pandemic. We were able to do everything efficiently and effectively due to NICE inContact being available in cloud as long as our staff has online access. So we were able to make the change happen with a lot more ease without affecting our service. Had we been still using our previous system we would have not been able to do so in a moment's notice. ### 16. NICE - Robust and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2021 **What do you like best about NICE CXone?** NICE has a presents a lot of useful information to me as a service desk technician. MAX works quite well in handling calls and chats. **What do you dislike about NICE CXone?** Doesn't always remember what my "default" screen should be (would prefer to always login to the Dashboard) **What problems is NICE CXone solving and how is that benefiting you?** We use NICE as our call system for our help desk. Definitely a better system that what it replaced. ### 17. Good service easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Tommy C. | customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2021 **What do you like best about NICE CXone?** I like the ease of use. I also like the way it's easily accessed from anywhere. I like that I can log in from anywhere or any computer. I also like that I can make conference calls and can transfer easily. Whenever I have a problem it is always addressed and fixed promptly as well. **What do you dislike about NICE CXone?** Sometimes the calls will refuse or drop due to connection. I dont like that it doesn't give us much reason when the calls get dropped. **Recommendations to others considering NICE CXone:** If you need a system that is easy to use and can get the job done i would reccomend using this service. **What problems is NICE CXone solving and how is that benefiting you?** I can work remotely and comfortably. NICE makes it easy to connect with multiple people at once and with people all over. It's making it a lot easier to communicate and do business from anywhere. ### 18. Its an excellent application, very functional **Rating:** 5.0/5.0 stars **Reviewed by:** Lautaro Nahuel G. | UTS3, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2021 **What do you like best about NICE CXone?** the simplicity of the interface and call quality **What do you dislike about NICE CXone?** nothing at the moment, maybe the color scheme **What problems is NICE CXone solving and how is that benefiting you?** It solves the communications issue of our team, and the benefits are the quality of the calls and the speed it provides for making this calls ### 19. inContact is a user friendly option for call center operations. **Rating:** 5.0/5.0 stars **Reviewed by:** James N. | Call Center Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2021 **What do you like best about NICE CXone?** I like MAX the best. It's a phone system that is simple to use and makes working in a call center easier. From working in other call centers that used only desk phones, MAX makes work so much smoother. **What do you dislike about NICE CXone?** Engage is not reliable for reviewing calls. I feel like there could be a lot improved upon with this particular system. There have been times when analysts could not review calls for up to a week on multiple occasions. This backed up very important quality assurance work for us. **Recommendations to others considering NICE CXone:** If you're looking for call review software, you might want to shop for others. But, if you're looking for a simple phone system that can handle lots of different tasks with ease, you're in the right place. **What problems is NICE CXone solving and how is that benefiting you?** NICE inContact has allowed our call center to quickly contact our customers by many different communication methods. ### 20. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Luis M. | Workforce Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2021 **What do you like best about NICE CXone?** Very user-friendly when you upload contacts. **What do you dislike about NICE CXone?** It does not normally saves the last page where you were working before. **Recommendations to others considering NICE CXone:** Give a try, it is easy to manage and beneficial for all levels in company. **What problems is NICE CXone solving and how is that benefiting you?** The scripting piece is easy and upload contacts even more. ### 21. Very simple and reliable Callcenter solution **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon G. | Global Lending Service Desk Technician I, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2021 **What do you like best about NICE CXone?** It provides you with really strong administrative tools that will help you to keep track of each user's time, status, reporting, recordings among much other tools. It grant you access to manage call queues, manage dispositions/Statuses and many other features. **What do you dislike about NICE CXone?** It continuously happens that you need to clean browsing and cache history in order to be able to access your InContact account, this is not a big deal though, compared to the great features and advantages that it offers. **Recommendations to others considering NICE CXone:** InContact is well suited for business where they need a contact center solution on the cutting edge that focuses on new features and functionalities. **What problems is NICE CXone solving and how is that benefiting you?** We use InContact across our whole organization is used for both work at home and office agents. This platform provides you with the flexibility to scale users within hours. The call recording feature is also strongly used by our QA department. ### 22. One the best source for Dialer and Managing Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2022 **What do you like best about NICE CXone?** The best I like is the Dialer and the Prebuilt Reports. I'm using InContact and IEX. It's very comprehensive and user-friendly as compared to other softwares available. **What do you dislike about NICE CXone?** Call Recorded should have longer validity to listen and download in Contact History. The call recorded should have been evaluated automatically. **What problems is NICE CXone solving and how is that benefiting you?** Live Monitoring on Teams activity on InContact. I am fetching different reports related to calls and action on InContact. It has helped me to improve teams performance. ### 23. Great experience with nice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about NICE CXone?** I like the features of nice where we can schedule outbound calls to our clients **What do you dislike about NICE CXone?** not being able to save contacts to call for future dates **Recommendations to others considering NICE CXone:** Nice is very user-friendly. It's easier to find the options you need, and you can even learn independently. **What problems is NICE CXone solving and how is that benefiting you?** It's very user-friendly! It's beneficial to our jobs, and this saves our time ### 24. Very Much Intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about NICE CXone?** Analytics and Insights, Custom reports , **What do you dislike about NICE CXone?** Missing capabilty of Wizard based reports creation **What problems is NICE CXone solving and how is that benefiting you?** Great tool for Call based interactions and using it to mitigate factors that are causing Low CSAT, Using data sets for productivity measurement and negative trend anlayisis. ### 25. Everything has been great and the response from our feedback has been remarkable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about NICE CXone?** The response is what i find the most remarkable. Very quick and professional. **What do you dislike about NICE CXone?** Nothing really that I dislike. All has been handled really well. **What problems is NICE CXone solving and how is that benefiting you?** Reporting solutions are at the top of my list. LiveVox is very robust and if there are issues, solutions are presented in a timely fashion. ### 26. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Eric P. | LKQ Procurement/Inspections Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2022 **What do you like best about NICE CXone?** This is great for both scheduling and an inter-connected phones system. Smooth and easy to navigate. **What do you dislike about NICE CXone?** Crashes occasionally and stays down for some time. **What problems is NICE CXone solving and how is that benefiting you?** It is incredibly easy to contact peers within our organization just by knowing their name. ### 27. The widget works well most of the time. From time to time I find myself logged out. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about NICE CXone?** It's simple and it works well. Widget integration on the Salesforce page is great. I use this tool to call customers via Ring Central. **What do you dislike about NICE CXone?** I find myself logged out intermittently. It's missing additional performance tracking. A UI update might help refresh the look. **What problems is NICE CXone solving and how is that benefiting you?** This is used to track agents availability, as well as practical use-cases (such as making calls). ### 28. organized and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Aniaya T. | Contact Tracer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2021 **What do you like best about NICE CXone?** Everything is great.I love this platform. It's organized and professional **What do you dislike about NICE CXone?** There is nothing to dislike. I love this platform. It's organized and professional **What problems is NICE CXone solving and how is that benefiting you?** I am solving the safety precautions for covid. There are lots of people infected and they need us. ### 29. Nice is used on a daily basis so my insights will provide value **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about NICE CXone?** The visibility of being able to see users in real-time. **What do you dislike about NICE CXone?** It's notifications are restricted and a call centre would benefit from using this. **Recommendations to others considering NICE CXone:** Build a personal dashboard, it really does help manage teams better. **What problems is NICE CXone solving and how is that benefiting you?** When you click on a user you are able to see a breakdown of there statuses for that day. Enabling you to manage behaviours better. ### 30. Efficient, Streamlined System **Rating:** 4.0/5.0 stars **Reviewed by:** Matt T. | CASEWORKER, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about NICE CXone?** NICE CXone has a good connection to be able to provide a consistent reliable service. The platform allows for easy structuring of time and tasks while still providing flexibility and a multitude of task options. **What do you dislike about NICE CXone?** There is a limited ability to customize the format and visual layout of the platform. The platform could be more aesthetically pleasing. **Recommendations to others considering NICE CXone:** Great for a large group that needs organization. **What problems is NICE CXone solving and how is that benefiting you?** NICE CXone helps to organize the day and provides reminders for specific tasks to be completed within the allotted time frame. ### 31. It has been an application that I have been using for few months and it has been great. **Rating:** 4.5/5.0 stars **Reviewed by:** Lydia M. | Technical support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about NICE CXone?** It automatically re-connects if there are any disrupts in power or network, so the customer does not face any issues that easily. **What do you dislike about NICE CXone?** Sometimes there is a lag when displaying the time or status on the RC Max. **What problems is NICE CXone solving and how is that benefiting you?** Just taking calls, chats and emails, have not used it to solve any other problems using it. ### 32. Nice Honest Revievw **Rating:** 5.0/5.0 stars **Reviewed by:** Joemar M. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about NICE CXone?** The feature about Nice that makes this unique. **What do you dislike about NICE CXone?** The time that it load, its too slow. it could have been improved. there are sone disconnected calls but it can be reported **Recommendations to others considering NICE CXone:** Utilize all the features so you can maximize the whole purpose of this tool. **What problems is NICE CXone solving and how is that benefiting you?** There are times that it is not loading ### 33. LiveVox has a great team supporting their products **Rating:** 4.0/5.0 stars **Reviewed by:** Chris D. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about NICE CXone?** I find the support level to be very good. They have been very good at providing expertise when needed. **What do you dislike about NICE CXone?** I find the complexity of options challenging, but I would expect this if any cloud-based dialing system. **What problems is NICE CXone solving and how is that benefiting you?** Our business need is targeted dialing of collection accounts, and LiveVox provides excellent tools to accomplish that. ### 34. A Mixed Bag **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Furniture | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2021 **What do you like best about NICE CXone?** The ability to answer e-mails, calls, and text messages all in one. **What do you dislike about NICE CXone?** There are various issues that I have a problem with. A lot of it involves dropped calls and the inability to make calls while being in certain statuses. **Recommendations to others considering NICE CXone:** It's a mixed bag, no worse or better than any other option. It has its fair share of strengths and weaknesses. **What problems is NICE CXone solving and how is that benefiting you?** It's no greater or worse than the systems I've used in the past. It allows me to do my job but there are flaws like any system. Being internet-based it's prone to disconnects and lag, there are certain times where I can't go into a status or make a call, it's a mixed bag. ### 35. Incontact review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about NICE CXone?** The queue management and dashboards you can create. **What do you dislike about NICE CXone?** Loading issues that sometimes occur while loading different reports. **Recommendations to others considering NICE CXone:** Utilize all the tools you have and educate yourself on things you don't know already in the system. **What problems is NICE CXone solving and how is that benefiting you?** It's helping to allow us to monitor our queues and help avoid unwanted dispositions our agents use. ### 36. I've bee using NICE CXone for days and had a high quality experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Ismael I. | UTS Tech Support II, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2021 **What do you like best about NICE CXone?** I enjoy being able to view my colleagues' availability before reaching them. This way, I can make sure they are able to attend my requests. Quality audio is really good, sometimes better than reaching my team by phone. **What do you dislike about NICE CXone?** I wouldn't say I like receiving calls - by surprise - without accepting them. :P **What problems is NICE CXone solving and how is that benefiting you?** I solved a communication problem with my teams, and they can reach me whenever it's necessary. It's useful contacting them with high-quality audio. Quality audio is really good, sometimes better than reaching my team by phone. ### 37. Nice has been really easy to use and navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about NICE CXone?** It is not a hard application to use. I also like the fact that it alerts you when a call comes in **What do you dislike about NICE CXone?** This recent update, it didn't tell you that it would be updating and i could find the launch button **What problems is NICE CXone solving and how is that benefiting you?** It is helping to connect customers to us in regards to mental health benefits ### 38. nice **Rating:** 5.0/5.0 stars **Reviewed by:** Joaquin D. | Inbound Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about NICE CXone?** easy to use, very comfortable tool i will extremely recommend **What do you dislike about NICE CXone?** The system makes it very difficult to recover passwords if you don't have access to your email. **Recommendations to others considering NICE CXone:** Enjoy!! **What problems is NICE CXone solving and how is that benefiting you?** Benefits are great. you can monitor your numbers and improve ### 39. NICE schedule review **Rating:** 5.0/5.0 stars **Reviewed by:** Fiona D. | Student Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about NICE CXone?** veryt organised and easy to read, easy to trade shifts and add additional hours **What do you dislike about NICE CXone?** nothing i dislike about the system it is very accessible on all devices **What problems is NICE CXone solving and how is that benefiting you?** shift hours and trading shifts, adding additional hours, calculating weekly hours and breaks staying organised ### 40. Wonderful Program with a few challenges but great support! **Rating:** 3.5/5.0 stars **Reviewed by:** Melissa G. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2020 **What do you like best about NICE CXone?** I like the ample options available for customization, as well as the ability to interact with teams! **What do you dislike about NICE CXone?** The downsides of InContact are the few and far between errors that are still rapidly resolved! Glitches are expected with any technology and I am happy with InContact's support! **Recommendations to others considering NICE CXone:** More detailed options for those who want to complete a task quickly - such as being able to view a team and change who they report to rather than only having limited options such as adding or removing team members or changing the skill. **What problems is NICE CXone solving and how is that benefiting you?** InContact is allowing me to solve problems with remote employees and maintain a consistent communication. The benefit of this is that we are one universal team and able to work together no matter where we are located! **Official Response from Omair Siddiqui:** > Thanks for your feedback, Melissa! ### 41. The dashboard is useless...it stays up about 5 minutes before it logs out. **Rating:** 0.0/5.0 stars **Reviewed by:** Christal H. | Medical Software support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2021 **What do you like best about NICE CXone?** I love the idea of it but it is not helpful if it logs out all the time **What do you dislike about NICE CXone?** disappearing dashboard drives me crazy. I answer calls for 3 products and I need to know which one is calling. **What problems is NICE CXone solving and how is that benefiting you?** Problems are mostly the dashboard feature timing out every few minutes. Also if a call is unidentified the system makes you put in a reason for the call before you can get out. Time consuming and unnecessary. ### 42. Very Useful Software **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanye G. | Flockjay Tech Fellow, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2021 **What do you like best about NICE CXone?** Nice CXone is convenient. We open it separately from our virtual desktop, so it is easy to access and always available on our screen. **What do you dislike about NICE CXone?** There really isn't anything that I dislike about Nice CXone. **Recommendations to others considering NICE CXone:** Nice CXone is a very useful software with many functionalities and it makes things MUCH easier and does so much more than what we were using before! **What problems is NICE CXone solving and how is that benefiting you?** As I mentioned previously, we no longer have to log into the virtual desktop to get to our softphones. It's very easy to access and always available. ### 43. wonderful and great experience ever **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about NICE CXone?** made my work easy, helps me a lot to set up a call back **What do you dislike about NICE CXone?** I hope there is an option to disconnect the call when you receive an inbound call. **Recommendations to others considering NICE CXone:** I highly recommend the NICE CXone because it will help you make your work easier. Convenient and friendly user. You also have a lot of options to choose call disposition. **What problems is NICE CXone solving and how is that benefiting you?** For me, the most helpful feature of NICE CXone is the moment that you can save a callback note whenever you need it. ### 44. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ana M. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2021 **What do you like best about NICE CXone?** The program is fast and very easy to manage, this means that in my experience anyone even without a lot of knowledge of technology could be able to use it. It helps you also to track your times very easy. **What do you dislike about NICE CXone?** I do not really think I wouldn't say I like something, the app is very easy and friendly with even for non-technology people. **What problems is NICE CXone solving and how is that benefiting you?** How fast we can communicate between the offices, the companies, our co-workers and also with the clients. ### 45. NICE to use **Rating:** 5.0/5.0 stars **Reviewed by:** Marian G. | Licensed Insurance Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about NICE CXone?** Having the schedule laid out for the next few months was good, and I had no problems. Management updated any changes as needed. Reports and history are accessible. **What do you dislike about NICE CXone?** I had no problems with it; it seemed to provide sufficient data. **What problems is NICE CXone solving and how is that benefiting you?** The Staff could see past schedules as well as the present and future. ### 46. Nice has been a semi simple system to use **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2022 **What do you like best about NICE CXone?** The layout of the dashboard is easy to navigate **What do you dislike about NICE CXone?** There is not much that i do like with the system **What problems is NICE CXone solving and how is that benefiting you?** I like the evaluation and interaction feature ### 47. pretty buggy but usable if its all you've got. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about NICE CXone?** The dashboard is good, and it updates every 5-10 seconds, so it's pretty up to date. **What do you dislike about NICE CXone?** The MAX function is so buggy. It crashes all the time, and it's hard to go for a full day without an issue. **What problems is NICE CXone solving and how is that benefiting you?** It's suitable for tracking your productivity for the day. ### 48. The NICE system is very easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about NICE CXone?** I really like that we can transfer the patients to any department without any trouble. I also like that we can pick up the line and it goes straight to my headset. **What do you dislike about NICE CXone?** Personally, I wouldn't say I like that the patient is sitting there on hold rather than get transferred to someone else that has the same number as yourself. **What problems is NICE CXone solving and how is that benefiting you?** I am able to schedule appointments and confirm thus appointments with patients easily and effeciently through the NICE system. The profuctivity in my workplace has improved by using the system. ### 49. I wish I could see a week at a time on one page. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2021 **What do you like best about NICE CXone?** I like to see the time bar to show where I am at in my daily schedule. **What do you dislike about NICE CXone?** I can only see one day at a time. I wish I could see a week or a month at a time. **What problems is NICE CXone solving and how is that benefiting you?** It keeps me up to date with my work schedule and breaks and lunches. ### 50. Support is slow, and key features have not been resolved **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2021 **What do you like best about NICE CXone?** I like that it is web-based, which means that our call centers can use this without any software installed. We also use this for call recording and it seems to work as expected. **What do you dislike about NICE CXone?** 1. Our SSO broke in February, and inContact never fixed it. This means we have to go back to managing usernames and passwords. 2. Our call center lost the ability to mask calls, and this was never fixed. This means the call center has to disconnect and call the client back before gathering information. **What problems is NICE CXone solving and how is that benefiting you?** We primarily use incontact to record inbound calls to our locations. We can download the calls and send them to a different team to listen, and review. ## NICE CXone Discussions - [How can we report bugs or issues to get the software cleaner and running more smoothly?](https://www.g2.com/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly) - 1 comment, 2 upvotes - [Does it ever pause or get frozen after a call](https://www.g2.com/discussions/does-it-ever-pause-or-get-frozen-after-a-call) - 2 comments, 2 upvotes - [Can I use this application for auto dialed jobs?](https://www.g2.com/discussions/can-i-use-this-application-for-auto-dialed-jobs) - 1 comment, 1 upvote - [how to a automatically log in](https://www.g2.com/discussions/how-to-a-automatically-log-in) - 1 comment, 1 upvote - [How do I monitor the productivity time, real time for the agents logged in?](https://www.g2.com/discussions/how-do-i-monitor-the-productivity-time-real-time-for-the-agents-logged-in) - 1 comment, 1 upvote - [View NICE CXone pricing details and edition comparison](https://www.g2.com/products/nice-cxone/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+07%3A26%3A11+-0500&secure%5Bsession_id%5D=b3e051d8-57a6-4530-af62-68626519c5be&secure%5Btoken%5D=91f5745bc2f5a21d148eaf4584ac4c9f4ad0b29e15529578b3cb18cf4209f2a2&format=llm_user) ## NICE CXone Integrations - [HiPer Agent Experience](https://www.g2.com/products/hiper-agent-experience/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) ## NICE CXone Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Summarization **Generative AI** - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management - Quality Management **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top NICE CXone Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)