Best Telecom Services for Call Centers Software

Telecom services for call centers include a variety of solutions for optimizing and simplifying call centers, involving cloud technology, intelligent response, and human-assisted components. A number of established telecommunications companies leverage their proven technologies and networks to provide telecom services for company call centers. In other cases, independent providers specialize in telecom services using their own unique approach. Some examples of telecom services for call centers include advanced call routing or voicemail, analytics and calls to action based on customer experience, and real-time agent guidance for challenging interactions. Depending on the provider and the level of membership, a variety of other features may be available in a telecom service package. These solutions are designed to integrate with other contact center software to give customer service representatives a complete call center system. Certain offerings may also integrate with select sales software tools so select interactions can easily translate into new customer relationships.

To qualify for inclusion in the Telecom Services for Call Centers category, a product must:

  • Connect call centers with a secure, advanced network
  • Improve call center efficiency through intelligent, assisted features, such as call routing and call analytics
  • Integrate with common contract center software to create a comprehensive system
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Telecom Services for Call Centers reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Compare Telecom Services for Call Centers Software

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    Talkdesk
    (378)4.5 out of 5
    Optimized for quick response
    Optimized for quick response

    Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including Discovery Education and Peloton, rely on Talkdesk to power their customer interact

    Genesys PureConnect
    (87)4.1 out of 5
    Optimized for quick response
    Optimized for quick response

    PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying

    Nextiva
    (29)4.4 out of 5
    Optimized for quick response
    Optimized for quick response

    The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

    Your customers have high expectations of how they should be treated. Customer experience is more important today than it ever has been and businesses like yours are competing based on the experience they deliver to their customers. Cisco Contact Center solutions leverage innovative cloud data analytics and artificial intelligence to enrich your customer experiences and improve contact center performance. Our complete suite of contact center solutions are available on-premises, hybrid and in t

    Genesys PureCloud
    (54)4.2 out of 5
    Optimized for quick response
    Optimized for quick response

    Customer relationships can be complex, but that doesn’t mean they have to be difficult. The Genesys® PureCloud® solution makes customer relationships simple. Built to handle any channel, the PureCloud platform follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation. Connect with Customers The PureCloud platform simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized e

    RingCentral Office
    (56)3.9 out of 5
    Optimized for quick response
    Optimized for quick response

    RingCentral harnesses the power of the cloud to help today’s modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communication and collaboration platform, RingCentral goes beyond cloud PBX, combining voice, team messaging, collaboration, video conferencing, online meetings, and contact center capabilities. Available across multiple devices—from smartphones, tablets, and computers to desk phones RingCentral’s unified

    Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction,

    a wide range of conferencing services audio conferencing Our easy-to-use audio conferencing service is available worldwide and can be fully integrated with our voice service. Reservations or operator assistance are not required, andgetting started is simple (within 24 hours) with you pay-as-you-go (no set-up fees or capital expenditure) pricing. web conferencing Our high-quality web conferencing service gives you a shared workspace for when collaboration needs to be more than just talk. Intuitiv

    Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective

    UJET is reimagining customer support with leading innovation to modernize the customer service experience. With a passion for improving the customer experience, our tools offer a multichannel solution for voice, web, text and mobile app support. Compliant with SOC2 Type II and HIPAA certifications, security and data protection are paramount to the success of our partnerships. Companies like Nest, Instacart, Postmates, Brex and GBM trust UJET to optimize and modernize customer support and offer g

    Contact Center
    (48)3.8 out of 5
    Optimized for quick response
    Optimized for quick response

    Hosted VoIP Business Phone Service and More… 8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.

    sayint is an AI-based conversational analytics solution, helps you to uncover valuable insights to improve agent performance, enhance customer satisfaction and drive operational efficiencies.Sayint can analyze both real-time and historical communications across ( Voice , chat , email & Social fields )

    CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your business’s relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. www.cloudcall.com

    LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. It helps clients quickly adapt to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation.

    Turn your call centres into true contact centres with our BT Contact hosted services. By blending email, web chat and voicemail with intelligent routing and traditional voice technologies you can create a multi-channel contact centre at minimum expense. Bring down risk and cost: You only pay for the services you need, when you need them, so you can easily adjust for seasonal spikes or unexpected events without unnecessary expense. Our experience with the latest technology from the world۪s top br

    Deutsche Telekom Business Services Provide Contact Center Infrastructure Services.

    MobiChord integrates telecom and cloud providers with ServiceNow. This creates a single system of record with extremely accurate data, complete transparency and standardizes telecom processes.

    Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech

    Kinetic Business OfficeSuite, our cloud-based voice and collaboration solution, combines all your daily business communication tools calling, voicemail, faxing, instant messaging, conferencing and more into one platform that is accessible form any device and any location.

    Based entirely on Aspect’s proven Interaction Management and Workforce Optimization product portfolio, the Aspect Via Platform brings those same best-of-breed contact center and workforce productivity capabilities to the cloud. This highly scalable, secure platform offers the ability to start with one or more applications and then add applications with ease when ready for additional capabilities. The contact center suite applications support both automated and live inbound and outbound commun

    From traditional telephone service to efficiency-boosting VoIP, CenturyLink helps you stay in touch. Get voice options for the unique ways you work. With an efficient mix of time-tested voice services with updated features, we give you a wide range of options. Choose standard telephone services or comprehensive unified communications systems that integrate voice, video and data applications over the same connection. Or go for a hybrid solution that gives you the best of both worlds. Do busines

    A cloud-based, hosted infrastructure solution which provides a fully managed, end-to-end service that enables customers to take advantage of a hosted telephony solution with a full suite of Unified Communications features and capabilities.

    CommView is available as a user-hosted and managed application in both server (CommView Multi User) and workstation (CommView Single User) based configuration bundles. The reporting benefits of CommView are also available as a cloud-based service called CommView Web.

    Plaxonic offers call center services to companies operating in all industries.

    eVoice Keeps You Connected to Your Customers.

    FluentStream Technologies offers fully hosted Voice Over IP (VoIP) telecommunications service for business.

    Free Call is a tool that allow visitors to phone or message user in a click to boost service, sales and more, and keep customers happy.

    IDT provides communications and payment services which help people stay in touch and share resources around the world.

    Masergy provides global enterprises fully-managed networking, cloud communications, and cybersecurity solutions with the industry's best client experience.

    Next Caller's Advanced Caller ID ® sends detailed caller profiles to agents in real time so that customers do not have to spell/repeat information about themselves over the phone. Not only does this save businesses time and money, it also just flat out makes customers happier. Our database of over 250 million caller profiles is the largest in the US, and we have the highest mobile match rate in the US. Next Caller's Fraud API™ offers the fastest and most reliable method for detecting phone frau

    3CLogic Cloud Call Center
    (0)
    Optimized for quick response
    Optimized for quick response

    Enterprises across the world modernize their communications with employees and customers with 3CLogic’s Cloud Contact Center Platform. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs systems of record and service management platforms including ServiceNow, Microsoft Dynamics, SAP, SugarCRM and Salesforce. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation b

    We provide contact centre and telephony solutions that address todays business issues with an intelligent and consultative approach.

    Akio Unified is a cloud-based, unified customer engagement platform. A great customer experience starts with a satisfied support team. Akio provides your agents with tools that are powerful yet simple, keeping their workload light and enjoyable. In addition, Akio Unified provides managers and supervisors with all the necessary tools and KPIs to help them meet their objective and guarantee the best possible customer service.

    Allnet will negotiate with your cellular providers to obtain real-time data.

    A flexible cloud-based solution that blends voice and collaboration. Start with voice and add features such as employee availability, instant messaging, conferencing, file sharing, team workspaces, and call center services as you need them.

    Two-Factor Authentication smartphone app for consumers, simplest 2fa Rest API for developers and a strong authentication platform for the enterprise.

    Beesion is software lets telecom companies automate processes, streamline operations and increase efficiency.

    Bezeq provides internet and international telecommunications services.

    Telephony automaton software for the Windows 2000 & NT platforms.

    CallPilot is a powerful and feature rich cloud based dialer platform. Designed by software experts, in regular contact with reference call centers, to deliver a flexible best of breed solution for call center management.

    CallTower provides cloud-based enterprise-class unified communications solutions for organizations worldwide.

    Challenger Mobile Communications is an independent communications specialist who offer a diverse range of telecoms solutions. We are one of the five largest independent Business-to-Business specialists in the UK.

    Clarify & Record is a unified Call Recording system. Users can enhance performance, resolve disputes, comply with industry standards.

    ClarVantage provides billing, settlement and customer care solutions for utility computing.

    Class 4 SoftSwitch development service offered by Ecosmob enables effective scaling of voice services while catering a time-tested point-of-presence between two carriers.

    Cogito is a behavioral analytics software that provides sales, service and care management professionals with the real-time emotional intelligence needed to improve sales results, deliver amazing customer experiences and enhance quality of care.

    COMIT enables organizations to leverage and build on their existing processes within a new application. This allows organizations to maximize the efficiency of their internal business processes by bundling these processes with the built in efficiencies and work-flows of COMIT.

    As a leader in contact center services, Conduit Global is pleased to provide its clients with a full suite of cloud-driven customer facing and technology solutions.

    Corizon is a platform that combines the bits of business applications, giving the users the right information at the right time, to do their jobs better. The Corizon approach delivers project payback by addressing critical pain pointone process at a time.

    Pioneers in digital transformation solution to deliver customer 360°. Specialize in cognitive sales and field service management solutions for Salesforce

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