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Telecom Services for Call Centers reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best Telecom Services for Call Centers Software

    Telecom services for call centers include a variety of solutions for optimizing and simplifying call centers, involving cloud technology, intelligent response, and human-assisted components. A number of established telecommunications companies leverage their proven technologies and networks to provide telecom services for company call centers. In other cases, independent providers specialize in telecom services using their own unique approach. Some examples of telecom services for call centers include advanced call routing or voicemail, analytics and calls to action based on customer experience, and real-time agent guidance for challenging interactions. Depending on the provider and the level of membership, a variety of other features may be available in a telecom service package. These solutions are designed to integrate with other contact center software to give customer service representatives a complete call center system. Certain offerings may also integrate with select sales software tools so select interactions can easily translate into new customer relationships.

    To qualify for inclusion in the Telecom Services for Call Centers category, a product must:

    Connect call centers with a secure, advanced network
    Improve call center efficiency through intelligent, assisted features, such as call routing and call analytics
    Integrate with common contract center software to create a comprehensive system

    Top 10 Telecom Services for Call Centers Software

    • Talkdesk
    • NICE inContact
    • UJET
    • Nextiva
    • Genesys Cloud
    • Genesys PureConnect
    • Five9
    • Cisco Webex Contact Center
    • Contact Center
    • RingCentral

    Compare Telecom Services for Call Centers Software

    G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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    (1,152)4.4 out of 5
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    Talkdesk is an enterprise cloud contact center empowering companies to make customer experience a true competitive advantage. With enterprise-class performance and consumer-like experience, Talkdesk empowers you to adapt your contact center to the evolving needs of your customers and teams. The results? Increased productivity, higher customer satisfaction, more cost savings and great customer experience. It is the fastest growing cloud contact center solution with over 1800 customers in over 75

    (877)4.2 out of 5
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    NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive

    (480)4.7 out of 5
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    UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000

    (267)4.4 out of 5
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    Entry Level Price:$18.95 as low as

    Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels — voice, video, collaboration, SMS, chat, and surveys — together in one place. This helps businesses access the information they need to provide amazing customer experiences and drive business results. Intelligence and automation are built in, so you

    (384)4.2 out of 5
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    Customer relationships can be complex, but that doesn’t mean they have to be difficult. Genesys Cloud™ makes customer relationships simple. Built to handle any channel, the Genesys Cloud solution follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation. Connect with Customers Genesys Cloud simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build st

    (280)4.2 out of 5
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    PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying

    (238)3.9 out of 5
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    Entry Level Price:$100 per Seat

    Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to more than 2,000 customers worldwide and facilitating more than five billion call minutes annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. For more information visit www.five9.com.

    (59)4.2 out of 5
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    Customers today expect fast, friendly, and personalized service, and they expect it whether they’re talking to a retail clerk, a bank teller, or a contact center representative. Delivering on these high expectations, particularly with older contact center solutions, isn’t easy. It’s time for a new contact center—one that uses technology to help every agent and every customer. Cisco Webex® Contact Center is a native cloud contact center solution that enables enriched customer engagement experien

    (128)4.0 out of 5
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    8x8 Contact Center is designed to enable any business to deliver a positive customer experience with a complete multi-channel solution and extensive customer analytics. 8x8 includes interoperable team messaging as a native entitlement to enhance customer service, removing corporate silos that prevent information sharing and degrade customer support. Also included with each agent license is integration with major CRM applications and an Open API for extended third party system connectivity. Key f

    (300)3.8 out of 5
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    Entry Level Price:$19.99 monthly per user

    RingCentral harnesses the power of the cloud to help today’s modern, mobile businesses communicate faster, smarter, and more effectively than ever before. Built on a secure and reliable cloud communication and collaboration platform, RingCentral goes beyond cloud PBX, combining voice, team messaging, collaboration, video conferencing, online meetings, and contact center capabilities. Available across multiple devices—from smartphones, tablets, and computers to desk phones RingCentral’s unified

    (10)3.1 out of 5

    a wide range of conferencing services audio conferencing Our easy-to-use audio conferencing service is available worldwide and can be fully integrated with our voice service. Reservations or operator assistance are not required, andgetting started is simple (within 24 hours) with you pay-as-you-go (no set-up fees or capital expenditure) pricing. web conferencing Our high-quality web conferencing service gives you a shared workspace for when collaboration needs to be more than just talk. Intuitiv

    Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction,

    (50)4.7 out of 5
    Entry Level Price:55€ Per Seat/Month

    VCC Live is an Enterprise Cloud Contact Center software provider that for more than 10 years has been consolidating its presence internationally as a reliable business solution for companies dealing with wide-range customer communications through a variety of channels, including Phone, SMS, Email, Webchat, and Social media. Know more about our solution: https://vcc.live/

    (15)3.6 out of 5

    Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective

    (241)4.4 out of 5
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    CloudTalk is user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs or eCommerce to improve customer experiences and team performance. To achieve this, CloudTalk provides more than 50 advanced calling features. Thanks to seamless integration with the favourite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.), CloudTalk helps companies deliver first-class customer experiences, resulting in the growth of their profitably. Cloudtalk

    Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sa

    (86)4.1 out of 5
    Entry Level Price:$14 /User /Month

    CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

    (26)3.7 out of 5

    Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech

    (25)4.5 out of 5
    Optimized for quick response
    Entry Level Price:89.00 per user

    ChaseData's cloud-based Call Center as a Service software provides superior performance, a user-friendly interface, and stellar technical support. Seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, IVR, and more, are combined in one powerful suite that easily integrates easily with third-party applications. Contact us today to request a free demo.

    (177)4.1 out of 5
    Entry Level Price:$25 per user per month

    JustCall is a cloud phone system for sales, support, and report teams. It allows you to create a call center for your sales teams and contact center for your support teams. Along with business phone system features, JustCall also comes with a number of workflow automation features around SMS and Phone Calls. JustCall currently integrates natively with 40+ Business Tools (CRM, Helpdesk, etc). JustCall automatically logs following activities in your business tools to save your reps from manually

    (9)4.6 out of 5

    Make every customer interaction stronger with DaVinci, a flexible contact center platform providing integration solutions for cloud, premise and hybrid contact centers. DaVinci gives contact centers the ability to choose different applications for the communication channels they use (voice, chat, SMS, etc.) and consolidates them, giving contact centers the best of breed solutions they want, without sacrificing a seamless agent experience. In addition, DaVinci Agent, our soft phone/ toolbar, giv

    (9)4.3 out of 5

    Knowlarity SmartIVR helps company requires one-or-two-way communication with its stakeholders or to ensure business efficiency.

    (10)4.4 out of 5

    sayint is an AI-based conversational analytics solution, helps you to uncover valuable insights to improve agent performance, enhance customer satisfaction and drive operational efficiencies.Sayint can analyze both real-time and historical communications across ( Voice , chat , email & Social fields )

    (30)4.2 out of 5
    Optimized for quick response

    Enterprise companies across the world modernize their communications with employees and customers with 3CLogic’s Cloud Contact Center Platform. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs systems of record and service management platforms including ServiceNow, Microsoft Dynamics, SAP, SugarCRM and Salesforce. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transfo

    (4)3.6 out of 5

    CallTower provides cloud-based enterprise-class unified communications solutions for organizations worldwide.

    (19)3.3 out of 5

    CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your business’s relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. www.cloudcall.com

    (4)4.1 out of 5
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    LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate Omnichannel Communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our technology enables effective engagement strategies on communication channels of choice to drive performance in your contact center. Our battle-tested risk mitigation and security tools help clients maximize their potentia

    (23)4.1 out of 5

    A cloud-based contact center platform that’s infinitely flexible & instantly deployable

    (4)4.2 out of 5

    Crexendo is fully committed to the reliability and security of our cloud systems. Starting with a world-class data center featuring multiple levels of redundancy and the highest level of security defenses, every facet of our development is benchmarked against the maximum security and reliability standards. Crexendo is PCI Compliant, and is a registered CLEC across the United States and Canada.

    (3)3.0 out of 5

    eVoice Keeps You Connected to Your Customers.

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    Check out the G2 Grid® for the top Telecom Services for Call Centers Software products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
    Leaders
    High Performers
    Contenders
    Niche
    AT&T
    Five9
    NICE inContact
    Orange
    Verizon
    RingCentral
    Contact Center
    Genesys Cloud
    Vonage Contact Center (formerly NewVoiceMedia)
    Talkdesk
    Toky
    CallHippo
    Genesys PureConnect
    UJET
    Nextiva
    VCC Live
    Cisco Webex Contact Center
    CloudTalk
    Market Presence
    Satisfaction