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Best Auto Dialer Software for Small Business

Julie Jung
JJ
Researched and written by Julie Jung

Products classified in the overall Auto Dialer category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Auto Dialer to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Auto Dialer category.

In addition to qualifying for inclusion in the Auto Dialer Software category, to qualify for inclusion in the Small Business Auto Dialer Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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41 Listings in Small Business Auto Dialer Available

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    G2 Score
Close
(1,949)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Auto Dialer software
View top Consulting Services for Close
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Close is a CRM tool designed for managing email communication, calling, and lead tracking.
    • Users like the organized system of Close, its user-friendly interface, the ability to send out workflows, and its seamless integration with other apps and AI tools like JetGPT and OpenAI.
    • Users experienced issues with the high price, outdated dark mode, occasional outages, and a lack of customization in the opportunity segment.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Close Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    972
    Helpful
    576
    Features
    523
    Intuitive
    465
    Simple
    462
    Cons
    Missing Features
    337
    Call Issues
    241
    Limited Features
    182
    Limited Customization
    122
    Learning Curve
    120
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Close features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Omnichannel
    Average: 8.6
    9.0
    API / Integrations
    Average: 8.6
    9.2
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Close
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @Close
    6,558 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    198 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 77% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Close is a CRM tool designed for managing email communication, calling, and lead tracking.
  • Users like the organized system of Close, its user-friendly interface, the ability to send out workflows, and its seamless integration with other apps and AI tools like JetGPT and OpenAI.
  • Users experienced issues with the high price, outdated dark mode, occasional outages, and a lack of customization in the opportunity segment.
Close Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
972
Helpful
576
Features
523
Intuitive
465
Simple
462
Cons
Missing Features
337
Call Issues
241
Limited Features
182
Limited Customization
122
Learning Curve
120
View All Pros and Cons
Close features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.9
Omnichannel
Average: 8.6
9.0
API / Integrations
Average: 8.6
9.2
Progressive Dialing
Average: 8.6
Seller Details
Seller
Close
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@Close
6,558 Twitter followers
LinkedIn® Page
www.linkedin.com
198 employees on LinkedIn®
JustCall
(2,327)4.3 out of 5
Optimized for quick response
15th Easiest To Use in Auto Dialer software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
    • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
    • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,313
    Features
    794
    Helpful
    649
    Call Management
    645
    Calling Features
    599
    Cons
    Call Issues
    726
    Call Functionality
    519
    Connection Issues
    411
    Poor Call Quality
    355
    Call Management
    329
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Omnichannel
    Average: 8.6
    8.3
    API / Integrations
    Average: 8.6
    8.5
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
  • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
  • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,313
Features
794
Helpful
649
Call Management
645
Calling Features
599
Cons
Call Issues
726
Call Functionality
519
Connection Issues
411
Poor Call Quality
355
Call Management
329
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.1
Omnichannel
Average: 8.6
8.3
API / Integrations
Average: 8.6
8.5
Progressive Dialing
Average: 8.6
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®

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Nooks
(927)4.8 out of 5
Optimized for quick response
4th Easiest To Use in Auto Dialer software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nooks is an AI Sales Assistant platform designed to enhance sales teams' efficiency by streamlining workflows and fostering high-quality interactions with prospects. By automating repetitive tasks and

    Users
    • SDR
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nooks Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    299
    Efficiency
    273
    Ease of Use
    244
    Features
    191
    Lead Generation
    185
    Cons
    Call Issues
    149
    Dialer Issues
    61
    Missing Features
    48
    Connection Issues
    46
    Dialer Limitations
    44
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nooks features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Omnichannel
    Average: 8.6
    9.0
    API / Integrations
    Average: 8.6
    9.0
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nooks
    Company Website
    HQ Location
    San Francisco, California
    Twitter
    @JoinNooks
    386 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    506 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nooks is an AI Sales Assistant platform designed to enhance sales teams' efficiency by streamlining workflows and fostering high-quality interactions with prospects. By automating repetitive tasks and

Users
  • SDR
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 26% Small-Business
Nooks Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
299
Efficiency
273
Ease of Use
244
Features
191
Lead Generation
185
Cons
Call Issues
149
Dialer Issues
61
Missing Features
48
Connection Issues
46
Dialer Limitations
44
View All Pros and Cons
Nooks features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.9
Omnichannel
Average: 8.6
9.0
API / Integrations
Average: 8.6
9.0
Progressive Dialing
Average: 8.6
Seller Details
Seller
Nooks
Company Website
HQ Location
San Francisco, California
Twitter
@JoinNooks
386 Twitter followers
LinkedIn® Page
www.linkedin.com
506 employees on LinkedIn®
Kixie PowerCall & SMS
(860)4.8 out of 5
Optimized for quick response
7th Easiest To Use in Auto Dialer software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize effi

    Users
    • CEO
    • Account Executive
    Industries
    • Financial Services
    • Marketing and Advertising
    Market Segment
    • 83% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kixie PowerCall & SMS is a dialing tool that integrates with CRM platforms, offering features like local presence dialing, automatic call logging, voicemail drops, and SMS functionality.
    • Reviewers frequently mention the efficiency and user-friendliness of Kixie, highlighting its seamless integration with CRM platforms, time-saving features like automatic call logging and voicemail drops, and the ability to dial multiple numbers at once.
    • Reviewers mentioned occasional technical issues such as glitches, connectivity problems, and difficulties with call transfers, as well as a lack of integration with certain CRM platforms and headsets.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kixie PowerCall & SMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    114
    Helpful
    101
    Customer Support
    90
    Time-saving
    66
    Automation
    55
    Cons
    Call Issues
    41
    Dialer Issues
    22
    Missing Features
    19
    Number Issues
    19
    Software Glitches
    18
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Omnichannel
    Average: 8.6
    9.0
    API / Integrations
    Average: 8.6
    9.3
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kixie
    Company Website
    Year Founded
    2013
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    75 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize effi

Users
  • CEO
  • Account Executive
Industries
  • Financial Services
  • Marketing and Advertising
Market Segment
  • 83% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kixie PowerCall & SMS is a dialing tool that integrates with CRM platforms, offering features like local presence dialing, automatic call logging, voicemail drops, and SMS functionality.
  • Reviewers frequently mention the efficiency and user-friendliness of Kixie, highlighting its seamless integration with CRM platforms, time-saving features like automatic call logging and voicemail drops, and the ability to dial multiple numbers at once.
  • Reviewers mentioned occasional technical issues such as glitches, connectivity problems, and difficulties with call transfers, as well as a lack of integration with certain CRM platforms and headsets.
Kixie PowerCall & SMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
114
Helpful
101
Customer Support
90
Time-saving
66
Automation
55
Cons
Call Issues
41
Dialer Issues
22
Missing Features
19
Number Issues
19
Software Glitches
18
View All Pros and Cons
Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Omnichannel
Average: 8.6
9.0
API / Integrations
Average: 8.6
9.3
Progressive Dialing
Average: 8.6
Seller Details
Seller
Kixie
Company Website
Year Founded
2013
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
75 employees on LinkedIn®
RingCentral Contact Center
(168)4.0 out of 5
View top Consulting Services for RingCentral Contact Center
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

    Users
    No information available
    Industries
    • Computer Software
    • Consumer Services
    Market Segment
    • 48% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingCentral Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Customer Support
    12
    Helpful
    12
    Intuitive
    10
    Communication
    9
    Cons
    Call Issues
    10
    Call Functionality
    7
    Call Quality Issues
    6
    Slow Loading
    6
    Technical Issues
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingCentral Contact Center features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.8
    Omnichannel
    Average: 8.6
    7.6
    API / Integrations
    Average: 8.6
    8.0
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,337 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,585 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

Users
No information available
Industries
  • Computer Software
  • Consumer Services
Market Segment
  • 48% Small-Business
  • 37% Mid-Market
RingCentral Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Customer Support
12
Helpful
12
Intuitive
10
Communication
9
Cons
Call Issues
10
Call Functionality
7
Call Quality Issues
6
Slow Loading
6
Technical Issues
6
View All Pros and Cons
RingCentral Contact Center features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
7.8
Omnichannel
Average: 8.6
7.6
API / Integrations
Average: 8.6
8.0
Progressive Dialing
Average: 8.6
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,337 Twitter followers
LinkedIn® Page
www.linkedin.com
6,585 employees on LinkedIn®
Orum
(757)4.6 out of 5
Optimized for quick response
9th Easiest To Use in Auto Dialer software
View top Consulting Services for Orum
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, fr

    Users
    • SDR
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Orum Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    263
    Efficiency
    231
    Time-saving
    209
    Features
    170
    Parallel Dialer
    132
    Cons
    Call Issues
    87
    Missing Features
    60
    Connection Issues
    49
    Integration Issues
    40
    Dialer Limitations
    31
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Orum features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Omnichannel
    Average: 8.6
    8.8
    API / Integrations
    Average: 8.6
    8.9
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Orum
    Company Website
    Year Founded
    2018
    HQ Location
    Austin, Texas
    Twitter
    @OrumHQ
    213 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    154 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, fr

Users
  • SDR
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Mid-Market
  • 24% Small-Business
Orum Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
263
Efficiency
231
Time-saving
209
Features
170
Parallel Dialer
132
Cons
Call Issues
87
Missing Features
60
Connection Issues
49
Integration Issues
40
Dialer Limitations
31
View All Pros and Cons
Orum features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.5
Omnichannel
Average: 8.6
8.8
API / Integrations
Average: 8.6
8.9
Progressive Dialing
Average: 8.6
Seller Details
Seller
Orum
Company Website
Year Founded
2018
HQ Location
Austin, Texas
Twitter
@OrumHQ
213 Twitter followers
LinkedIn® Page
www.linkedin.com
154 employees on LinkedIn®
Apollo.io
(9,317)4.7 out of 5
Optimized for quick response
View top Consulting Services for Apollo.io
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Apollo.io is a sales intelligence platform that combines a database of verified contacts with advanced outreach tools for efficient prospecting and lead generation.
    • Reviewers like the platform's AI integration, large contact database, filter options, and the ability to generate fresh leads, with some users praising its user-friendly interface and accurate data.
    • Users reported issues with the login procedure, data accuracy, user interface, and the need for improvement in AI-based research tools and certain features in the free version.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apollo.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,898
    Helpful
    1,546
    Lead Generation
    1,535
    Features
    1,510
    Time-saving
    1,212
    Cons
    Missing Features
    671
    Inaccurate Data
    516
    Learning Curve
    483
    Limited Features
    464
    Data Inaccuracy
    463
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apollo.io features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    7.7
    Omnichannel
    Average: 8.6
    7.6
    API / Integrations
    Average: 8.6
    7.6
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apollo.io
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

Users
  • Account Executive
  • Business Development Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Apollo.io is a sales intelligence platform that combines a database of verified contacts with advanced outreach tools for efficient prospecting and lead generation.
  • Reviewers like the platform's AI integration, large contact database, filter options, and the ability to generate fresh leads, with some users praising its user-friendly interface and accurate data.
  • Users reported issues with the login procedure, data accuracy, user interface, and the need for improvement in AI-based research tools and certain features in the free version.
Apollo.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,898
Helpful
1,546
Lead Generation
1,535
Features
1,510
Time-saving
1,212
Cons
Missing Features
671
Inaccurate Data
516
Learning Curve
483
Limited Features
464
Data Inaccuracy
463
View All Pros and Cons
Apollo.io features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
7.7
Omnichannel
Average: 8.6
7.6
API / Integrations
Average: 8.6
7.6
Progressive Dialing
Average: 8.6
Seller Details
Seller
Apollo.io
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
CloudTalk
(1,624)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Auto Dialer software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    335
    Reliability
    169
    Intuitive
    158
    Calling Features
    142
    Helpful
    142
    Cons
    Call Issues
    153
    Connection Issues
    72
    Call Management
    66
    Missing Features
    56
    Number Issues
    48
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Omnichannel
    Average: 8.6
    8.3
    API / Integrations
    Average: 8.6
    8.5
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 33% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
335
Reliability
169
Intuitive
158
Calling Features
142
Helpful
142
Cons
Call Issues
153
Connection Issues
72
Call Management
66
Missing Features
56
Number Issues
48
View All Pros and Cons
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.2
Omnichannel
Average: 8.6
8.3
API / Integrations
Average: 8.6
8.5
Progressive Dialing
Average: 8.6
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
PhoneBurner
(271)4.7 out of 5
Optimized for quick response
12th Easiest To Use in Auto Dialer software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages > 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances spe

    Users
    • CEO
    • President
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 78% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PhoneBurner Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    28
    Ease of Use
    27
    Customer Support
    19
    Helpful
    16
    Efficiency
    15
    Cons
    Integration Issues
    8
    Expensive
    7
    Call Issues
    6
    Dialer Limitations
    6
    Missing Features
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PhoneBurner features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Omnichannel
    Average: 8.6
    8.5
    API / Integrations
    Average: 8.6
    9.3
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PhoneBurner, Inc.
    Company Website
    Year Founded
    2008
    HQ Location
    Ladera Ranch, CA
    Twitter
    @PhoneBurner
    12,654 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages > 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances spe

Users
  • CEO
  • President
Industries
  • Financial Services
  • Insurance
Market Segment
  • 78% Small-Business
  • 18% Mid-Market
PhoneBurner Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
28
Ease of Use
27
Customer Support
19
Helpful
16
Efficiency
15
Cons
Integration Issues
8
Expensive
7
Call Issues
6
Dialer Limitations
6
Missing Features
5
View All Pros and Cons
PhoneBurner features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Omnichannel
Average: 8.6
8.5
API / Integrations
Average: 8.6
9.3
Progressive Dialing
Average: 8.6
Seller Details
Seller
PhoneBurner, Inc.
Company Website
Year Founded
2008
HQ Location
Ladera Ranch, CA
Twitter
@PhoneBurner
12,654 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Genesys Cloud CX
(1,488)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
    • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
    • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    90
    Reliability
    63
    Helpful
    57
    Efficiency
    55
    Cons
    Limited Features
    60
    Missing Features
    47
    Inadequate Reporting
    34
    Missing Functionality
    32
    Complexity
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Omnichannel
    Average: 8.6
    8.9
    API / Integrations
    Average: 8.6
    8.9
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,340 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,430 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
  • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
  • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
90
Reliability
63
Helpful
57
Efficiency
55
Cons
Limited Features
60
Missing Features
47
Inadequate Reporting
34
Missing Functionality
32
Complexity
30
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.8
Omnichannel
Average: 8.6
8.9
API / Integrations
Average: 8.6
8.9
Progressive Dialing
Average: 8.6
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,340 Twitter followers
LinkedIn® Page
www.linkedin.com
8,430 employees on LinkedIn®
Convoso
(248)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Auto Dialer software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and d

    Users
    No information available
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 55% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convoso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Customer Support
    18
    Efficiency
    17
    Helpful
    13
    Features
    10
    Cons
    Call Issues
    11
    Expensive
    6
    Setup Difficulty
    5
    Contact Management
    4
    Dialer Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convoso features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Omnichannel
    Average: 8.6
    9.1
    API / Integrations
    Average: 8.6
    8.8
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convoso
    Company Website
    Year Founded
    2006
    HQ Location
    Los Angeles, CA
    Twitter
    @convoso
    3,177 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    230 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and d

Users
No information available
Industries
  • Insurance
  • Financial Services
Market Segment
  • 55% Mid-Market
  • 40% Small-Business
Convoso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Customer Support
18
Efficiency
17
Helpful
13
Features
10
Cons
Call Issues
11
Expensive
6
Setup Difficulty
5
Contact Management
4
Dialer Issues
4
View All Pros and Cons
Convoso features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.0
Omnichannel
Average: 8.6
9.1
API / Integrations
Average: 8.6
8.8
Progressive Dialing
Average: 8.6
Seller Details
Seller
Convoso
Company Website
Year Founded
2006
HQ Location
Los Angeles, CA
Twitter
@convoso
3,177 Twitter followers
LinkedIn® Page
www.linkedin.com
230 employees on LinkedIn®
Dialpad Support
(545)4.4 out of 5
Optimized for quick response
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

    Users
    • Account Manager
    • Customer Service Rep
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 55% Mid-Market
    • 39% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
    • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
    • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    64
    Helpful
    51
    Features
    35
    Customer Support
    34
    Call Recording
    30
    Cons
    Call Issues
    20
    Dialer Issues
    16
    Learning Curve
    16
    Missing Features
    13
    Recording Issues
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Support features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Omnichannel
    Average: 8.6
    8.7
    API / Integrations
    Average: 8.6
    8.7
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    58 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,450 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

Users
  • Account Manager
  • Customer Service Rep
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 55% Mid-Market
  • 39% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
  • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
  • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
Dialpad Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
64
Helpful
51
Features
35
Customer Support
34
Call Recording
30
Cons
Call Issues
20
Dialer Issues
16
Learning Curve
16
Missing Features
13
Recording Issues
12
View All Pros and Cons
Dialpad Support features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.5
Omnichannel
Average: 8.6
8.7
API / Integrations
Average: 8.6
8.7
Progressive Dialing
Average: 8.6
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
58 Twitter followers
LinkedIn® Page
www.linkedin.com
1,450 employees on LinkedIn®
DialedIn
(264)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Auto Dialer software
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

    Users
    • Sales
    • Insurance Agent
    Industries
    • Insurance
    • Telecommunications
    Market Segment
    • 50% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DialedIn Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    114
    Efficiency
    64
    Helpful
    56
    Dialing Features
    39
    Simple
    36
    Cons
    Call Issues
    52
    Dialer Issues
    26
    Poor Call Quality
    16
    Missing Features
    15
    Connection Issues
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DialedIn features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Omnichannel
    Average: 8.6
    9.0
    API / Integrations
    Average: 8.6
    9.1
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChaseData
    Company Website
    Year Founded
    1996
    HQ Location
    Plantation, Florida
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

Users
  • Sales
  • Insurance Agent
Industries
  • Insurance
  • Telecommunications
Market Segment
  • 50% Small-Business
  • 43% Mid-Market
DialedIn Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
114
Efficiency
64
Helpful
56
Dialing Features
39
Simple
36
Cons
Call Issues
52
Dialer Issues
26
Poor Call Quality
16
Missing Features
15
Connection Issues
13
View All Pros and Cons
DialedIn features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.3
Omnichannel
Average: 8.6
9.0
API / Integrations
Average: 8.6
9.1
Progressive Dialing
Average: 8.6
Seller Details
Seller
ChaseData
Company Website
Year Founded
1996
HQ Location
Plantation, Florida
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Talkdesk
(2,500)4.4 out of 5
Optimized for quick response
3rd Easiest To Use in Auto Dialer software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    239
    Call Management
    147
    Efficiency
    135
    Helpful
    128
    Features
    120
    Cons
    Call Issues
    100
    Technical Issues
    66
    Missing Features
    54
    Notification Issues
    54
    Connection Issues
    50
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Omnichannel
    Average: 8.6
    9.0
    API / Integrations
    Average: 8.6
    9.2
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,990 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,346 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
239
Call Management
147
Efficiency
135
Helpful
128
Features
120
Cons
Call Issues
100
Technical Issues
66
Missing Features
54
Notification Issues
54
Connection Issues
50
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.0
Omnichannel
Average: 8.6
9.0
API / Integrations
Average: 8.6
9.2
Progressive Dialing
Average: 8.6
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,990 Twitter followers
LinkedIn® Page
www.linkedin.com
1,346 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(579)4.1 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 24% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a tool for handling inbound and outbound calls, integrating with Salesforce, and monitoring teams in real time.
    • Users like the platform's seamless functionality, easy navigation, real-time dashboards, and the ability to make and receive numerous inbound sales calls, which has proven to be an integral tool for sales desks.
    • Reviewers experienced issues with the platform freezing, difficulty in setting up reports, and challenges in integrating with third-party CRM systems, often requiring technical assistance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    107
    Customer Support
    83
    Helpful
    78
    Features
    70
    Call Management
    49
    Cons
    Call Issues
    40
    Complexity
    32
    Technical Issues
    31
    Missing Features
    30
    Poor Customer Support
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Omnichannel
    Average: 8.6
    8.6
    API / Integrations
    Average: 8.6
    8.9
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,890 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,962 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 24% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a tool for handling inbound and outbound calls, integrating with Salesforce, and monitoring teams in real time.
  • Users like the platform's seamless functionality, easy navigation, real-time dashboards, and the ability to make and receive numerous inbound sales calls, which has proven to be an integral tool for sales desks.
  • Reviewers experienced issues with the platform freezing, difficulty in setting up reports, and challenges in integrating with third-party CRM systems, often requiring technical assistance.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
107
Customer Support
83
Helpful
78
Features
70
Call Management
49
Cons
Call Issues
40
Complexity
32
Technical Issues
31
Missing Features
30
Poor Customer Support
29
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Omnichannel
Average: 8.6
8.6
API / Integrations
Average: 8.6
8.9
Progressive Dialing
Average: 8.6
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,890 Twitter followers
LinkedIn® Page
www.linkedin.com
2,962 employees on LinkedIn®
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