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Best Auto Dialer Software for Small Business

Julie Jung
JJ
Researched and written by Julie Jung

Products classified in the overall Auto Dialer category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Auto Dialer to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Auto Dialer category.

In addition to qualifying for inclusion in the Auto Dialer Software category, to qualify for inclusion in the Small Business Auto Dialer Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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41 Listings in Small Business Auto Dialer Available

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    G2 Score
Close
(2,002)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Auto Dialer software
View top Consulting Services for Close
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 76% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Close is a customer relationship management (CRM) tool designed to streamline sales processes and improve lead management.
    • Reviewers like the user-friendly interface, easy setup, and seamless integration with other tools, which allows for efficient lead tracking, communication, and workflow automation.
    • Users reported occasional lags and unresponsiveness, difficulty in setting up smart views, limited customization, and a lack of certain features such as text messaging and local ID calling ability.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Close Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    948
    Helpful
    561
    Features
    508
    Simple
    457
    Intuitive
    447
    Cons
    Missing Features
    325
    Call Issues
    239
    Limited Features
    174
    Learning Curve
    115
    Limited Customization
    111
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Close features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Omnichannel
    Average: 8.6
    9.0
    API / Integrations
    Average: 8.6
    9.2
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Close
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @Close
    6,557 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    201 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 76% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Close is a customer relationship management (CRM) tool designed to streamline sales processes and improve lead management.
  • Reviewers like the user-friendly interface, easy setup, and seamless integration with other tools, which allows for efficient lead tracking, communication, and workflow automation.
  • Users reported occasional lags and unresponsiveness, difficulty in setting up smart views, limited customization, and a lack of certain features such as text messaging and local ID calling ability.
Close Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
948
Helpful
561
Features
508
Simple
457
Intuitive
447
Cons
Missing Features
325
Call Issues
239
Limited Features
174
Learning Curve
115
Limited Customization
111
View All Pros and Cons
Close features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.9
Omnichannel
Average: 8.6
9.0
API / Integrations
Average: 8.6
9.2
Progressive Dialing
Average: 8.6
Seller Details
Seller
Close
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@Close
6,557 Twitter followers
LinkedIn® Page
www.linkedin.com
201 employees on LinkedIn®
Nooks
(1,081)4.8 out of 5
Optimized for quick response
2nd Easiest To Use in Auto Dialer software
View top Consulting Services for Nooks
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nooks is an AI Sales Assistant platform designed to enhance sales teams' efficiency by streamlining workflows and fostering high-quality interactions with prospects. By automating repetitive tasks and

    Users
    • SDR
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nooks Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    294
    Efficiency
    264
    Ease of Use
    227
    Lead Generation
    183
    Features
    173
    Cons
    Call Issues
    144
    Dialer Issues
    60
    Missing Features
    46
    Connection Issues
    45
    Dialer Limitations
    42
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nooks features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Omnichannel
    Average: 8.6
    9.0
    API / Integrations
    Average: 8.6
    9.0
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nooks
    Company Website
    HQ Location
    San Francisco, California
    Twitter
    @JoinNooks
    381 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    566 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nooks is an AI Sales Assistant platform designed to enhance sales teams' efficiency by streamlining workflows and fostering high-quality interactions with prospects. By automating repetitive tasks and

Users
  • SDR
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 24% Small-Business
Nooks Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
294
Efficiency
264
Ease of Use
227
Lead Generation
183
Features
173
Cons
Call Issues
144
Dialer Issues
60
Missing Features
46
Connection Issues
45
Dialer Limitations
42
View All Pros and Cons
Nooks features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
8.9
Omnichannel
Average: 8.6
9.0
API / Integrations
Average: 8.6
9.0
Progressive Dialing
Average: 8.6
Seller Details
Seller
Nooks
Company Website
HQ Location
San Francisco, California
Twitter
@JoinNooks
381 Twitter followers
LinkedIn® Page
www.linkedin.com
566 employees on LinkedIn®
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JustCall
(2,368)4.3 out of 5
Optimized for quick response
15th Easiest To Use in Auto Dialer software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based phone system that manages business calls and messages in one place, integrating with CRM systems and providing features like call recording, analytics, and automation.
    • Users frequently mention the ease of use, seamless CRM integration, and efficient automation features of JustCall, highlighting its ability to streamline communication, save time, and improve productivity.
    • Users experienced occasional inconsistencies in call quality, especially during peak hours or with weaker internet connections, and some found the pricing structure and advanced features less accessible for smaller teams or new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,220
    Features
    755
    Helpful
    612
    Call Management
    599
    Calling Features
    562
    Cons
    Call Issues
    669
    Call Functionality
    479
    Connection Issues
    381
    Poor Call Quality
    327
    Slow Loading
    306
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Omnichannel
    Average: 8.6
    8.3
    API / Integrations
    Average: 8.6
    8.5
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    433 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based phone system that manages business calls and messages in one place, integrating with CRM systems and providing features like call recording, analytics, and automation.
  • Users frequently mention the ease of use, seamless CRM integration, and efficient automation features of JustCall, highlighting its ability to streamline communication, save time, and improve productivity.
  • Users experienced occasional inconsistencies in call quality, especially during peak hours or with weaker internet connections, and some found the pricing structure and advanced features less accessible for smaller teams or new users.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,220
Features
755
Helpful
612
Call Management
599
Calling Features
562
Cons
Call Issues
669
Call Functionality
479
Connection Issues
381
Poor Call Quality
327
Slow Loading
306
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.1
Omnichannel
Average: 8.6
8.3
API / Integrations
Average: 8.6
8.5
Progressive Dialing
Average: 8.6
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
307 Twitter followers
LinkedIn® Page
www.linkedin.com
433 employees on LinkedIn®
Kixie PowerCall & SMS
(862)4.8 out of 5
Optimized for quick response
9th Easiest To Use in Auto Dialer software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize effi

    Users
    • CEO
    • Account Executive
    Industries
    • Financial Services
    • Marketing and Advertising
    Market Segment
    • 83% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kixie PowerCall & SMS is a tool that enables users to connect with prospects, manage conversations, and integrate with CRM systems.
    • Reviewers frequently mention the product's ability to make communication easy, its seamless integration with CRM systems, and its efficient features such as click-to-call, SMS, and automatic logging.
    • Reviewers noted occasional inconsistencies in call quality, minor syncing delays with the CRM, and some users found the user interface and certain features like the reporting dashboard and app/extension to be less intuitive or outdated.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kixie PowerCall & SMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    109
    Helpful
    94
    Customer Support
    84
    Time-saving
    65
    Automation
    54
    Cons
    Call Issues
    38
    Dialer Issues
    21
    Number Issues
    19
    Software Glitches
    18
    Missing Features
    17
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Omnichannel
    Average: 8.6
    9.0
    API / Integrations
    Average: 8.6
    9.3
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kixie
    Company Website
    Year Founded
    2013
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    74 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize effi

Users
  • CEO
  • Account Executive
Industries
  • Financial Services
  • Marketing and Advertising
Market Segment
  • 83% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kixie PowerCall & SMS is a tool that enables users to connect with prospects, manage conversations, and integrate with CRM systems.
  • Reviewers frequently mention the product's ability to make communication easy, its seamless integration with CRM systems, and its efficient features such as click-to-call, SMS, and automatic logging.
  • Reviewers noted occasional inconsistencies in call quality, minor syncing delays with the CRM, and some users found the user interface and certain features like the reporting dashboard and app/extension to be less intuitive or outdated.
Kixie PowerCall & SMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
109
Helpful
94
Customer Support
84
Time-saving
65
Automation
54
Cons
Call Issues
38
Dialer Issues
21
Number Issues
19
Software Glitches
18
Missing Features
17
View All Pros and Cons
Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Omnichannel
Average: 8.6
9.0
API / Integrations
Average: 8.6
9.3
Progressive Dialing
Average: 8.6
Seller Details
Seller
Kixie
Company Website
Year Founded
2013
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
74 employees on LinkedIn®
Orum
(781)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Auto Dialer software
View top Consulting Services for Orum
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, fr

    Users
    • SDR
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Orum Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    290
    Efficiency
    260
    Time-saving
    240
    Features
    189
    Parallel Dialer
    148
    Cons
    Call Issues
    101
    Missing Features
    70
    Connection Issues
    57
    Integration Issues
    44
    Dialer Limitations
    31
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Orum features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Omnichannel
    Average: 8.6
    8.8
    API / Integrations
    Average: 8.6
    8.9
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Orum
    Company Website
    Year Founded
    2018
    HQ Location
    Austin, Texas
    Twitter
    @OrumHQ
    212 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    161 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, fr

Users
  • SDR
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 23% Small-Business
Orum Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
290
Efficiency
260
Time-saving
240
Features
189
Parallel Dialer
148
Cons
Call Issues
101
Missing Features
70
Connection Issues
57
Integration Issues
44
Dialer Limitations
31
View All Pros and Cons
Orum features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.5
Omnichannel
Average: 8.6
8.8
API / Integrations
Average: 8.6
8.9
Progressive Dialing
Average: 8.6
Seller Details
Seller
Orum
Company Website
Year Founded
2018
HQ Location
Austin, Texas
Twitter
@OrumHQ
212 Twitter followers
LinkedIn® Page
www.linkedin.com
161 employees on LinkedIn®
Apollo.io
(9,408)4.7 out of 5
Optimized for quick response
View top Consulting Services for Apollo.io
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

    Users
    • Account Executive
    • Business Development Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Apollo.io is a lead sorting tool that generates personalized data based on filters like country, company size, and keywords, and offers features for email outreach and CRM integration.
    • Users frequently mention the efficiency and time-saving aspect of Apollo.io, highlighting its vast data, cost-effectiveness, and the ability to target the right people within organizations.
    • Users reported issues with Apollo.io's credit pricing, data accuracy in certain regions, and a somewhat complex user interface, suggesting improvements in these areas.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apollo.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,928
    Helpful
    1,580
    Lead Generation
    1,563
    Features
    1,548
    Time-saving
    1,245
    Cons
    Missing Features
    686
    Inaccurate Data
    538
    Learning Curve
    502
    Data Inaccuracy
    488
    Limited Features
    486
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apollo.io features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    7.7
    Omnichannel
    Average: 8.6
    7.6
    API / Integrations
    Average: 8.6
    7.6
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apollo.io
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B data

Users
  • Account Executive
  • Business Development Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Apollo.io is a lead sorting tool that generates personalized data based on filters like country, company size, and keywords, and offers features for email outreach and CRM integration.
  • Users frequently mention the efficiency and time-saving aspect of Apollo.io, highlighting its vast data, cost-effectiveness, and the ability to target the right people within organizations.
  • Users reported issues with Apollo.io's credit pricing, data accuracy in certain regions, and a somewhat complex user interface, suggesting improvements in these areas.
Apollo.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,928
Helpful
1,580
Lead Generation
1,563
Features
1,548
Time-saving
1,245
Cons
Missing Features
686
Inaccurate Data
538
Learning Curve
502
Data Inaccuracy
488
Limited Features
486
View All Pros and Cons
Apollo.io features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
7.7
Omnichannel
Average: 8.6
7.6
API / Integrations
Average: 8.6
7.6
Progressive Dialing
Average: 8.6
Seller Details
Seller
Apollo.io
Company Website
Year Founded
2015
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
CloudTalk
(1,635)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Auto Dialer software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • SDR
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    324
    Reliability
    164
    Intuitive
    151
    Calling Features
    140
    Helpful
    138
    Cons
    Call Issues
    151
    Connection Issues
    73
    Call Management
    63
    Missing Features
    54
    Number Issues
    47
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Omnichannel
    Average: 8.6
    8.3
    API / Integrations
    Average: 8.6
    8.5
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    192 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • SDR
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 33% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
324
Reliability
164
Intuitive
151
Calling Features
140
Helpful
138
Cons
Call Issues
151
Connection Issues
73
Call Management
63
Missing Features
54
Number Issues
47
View All Pros and Cons
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.2
Omnichannel
Average: 8.6
8.3
API / Integrations
Average: 8.6
8.5
Progressive Dialing
Average: 8.6
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
192 employees on LinkedIn®
PhoneBurner
(276)4.7 out of 5
Optimized for quick response
12th Easiest To Use in Auto Dialer software
View top Consulting Services for PhoneBurner
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages > 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances spe

    Users
    • CEO
    • President
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • PhoneBurner Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    30
    Ease of Use
    26
    Helpful
    18
    Customer Support
    17
    Efficiency
    16
    Cons
    Dialer Limitations
    7
    Expensive
    7
    Integration Issues
    7
    Call Issues
    5
    Missing Features
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • PhoneBurner features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Omnichannel
    Average: 8.6
    8.5
    API / Integrations
    Average: 8.6
    9.3
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PhoneBurner, Inc.
    Company Website
    Year Founded
    2008
    HQ Location
    Ladera Ranch, CA
    Twitter
    @PhoneBurner
    12,619 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages > 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances spe

Users
  • CEO
  • President
Industries
  • Financial Services
  • Insurance
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
PhoneBurner Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
30
Ease of Use
26
Helpful
18
Customer Support
17
Efficiency
16
Cons
Dialer Limitations
7
Expensive
7
Integration Issues
7
Call Issues
5
Missing Features
5
View All Pros and Cons
PhoneBurner features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Omnichannel
Average: 8.6
8.5
API / Integrations
Average: 8.6
9.3
Progressive Dialing
Average: 8.6
Seller Details
Seller
PhoneBurner, Inc.
Company Website
Year Founded
2008
HQ Location
Ladera Ranch, CA
Twitter
@PhoneBurner
12,619 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
RingCentral Contact Center
(180)4.0 out of 5
View top Consulting Services for RingCentral Contact Center
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

    Users
    No information available
    Industries
    • Computer Software
    • Consumer Services
    Market Segment
    • 48% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingCentral Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Customer Support
    11
    Helpful
    11
    Communication
    9
    Intuitive
    9
    Cons
    Call Issues
    8
    Call Functionality
    7
    Slow Loading
    6
    Call Quality Issues
    5
    Slow Performance
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingCentral Contact Center features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    7.8
    Omnichannel
    Average: 8.6
    7.6
    API / Integrations
    Average: 8.6
    8.1
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,249 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,646 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. Guide every customer interaction—across channels, teams, and moments

Users
No information available
Industries
  • Computer Software
  • Consumer Services
Market Segment
  • 48% Small-Business
  • 37% Mid-Market
RingCentral Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Customer Support
11
Helpful
11
Communication
9
Intuitive
9
Cons
Call Issues
8
Call Functionality
7
Slow Loading
6
Call Quality Issues
5
Slow Performance
5
View All Pros and Cons
RingCentral Contact Center features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
7.8
Omnichannel
Average: 8.6
7.6
API / Integrations
Average: 8.6
8.1
Progressive Dialing
Average: 8.6
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,249 Twitter followers
LinkedIn® Page
www.linkedin.com
6,646 employees on LinkedIn®
Genesys Cloud CX
(1,518)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that allows users to manage customer interactions across various platforms.
    • Users like the platform's multitasking capabilities, its ability to handle phone calls, emails, and chats in one place, and its clear and easy-to-learn interface.
    • Users mentioned that the initial setup can be difficult, finding specific settings in the admin menu can be challenging, and the standard reports are a bit basic.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    92
    Reliability
    64
    Efficiency
    59
    Helpful
    55
    Cons
    Limited Features
    59
    Missing Features
    47
    Inadequate Reporting
    35
    Complexity
    32
    Missing Functionality
    32
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Omnichannel
    Average: 8.6
    8.9
    API / Integrations
    Average: 8.6
    8.9
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,331 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,481 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that allows users to manage customer interactions across various platforms.
  • Users like the platform's multitasking capabilities, its ability to handle phone calls, emails, and chats in one place, and its clear and easy-to-learn interface.
  • Users mentioned that the initial setup can be difficult, finding specific settings in the admin menu can be challenging, and the standard reports are a bit basic.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
92
Reliability
64
Efficiency
59
Helpful
55
Cons
Limited Features
59
Missing Features
47
Inadequate Reporting
35
Complexity
32
Missing Functionality
32
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.8
Omnichannel
Average: 8.6
8.9
API / Integrations
Average: 8.6
8.9
Progressive Dialing
Average: 8.6
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,331 Twitter followers
LinkedIn® Page
www.linkedin.com
8,481 employees on LinkedIn®
Convoso
(255)4.5 out of 5
Optimized for quick response
11th Easiest To Use in Auto Dialer software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and d

    Users
    No information available
    Industries
    • Insurance
    • Marketing and Advertising
    Market Segment
    • 56% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Convoso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Efficiency
    16
    Customer Support
    15
    Helpful
    10
    Easy Setup
    8
    Cons
    Call Issues
    10
    Expensive
    6
    Setup Difficulty
    5
    Contact Management
    4
    Dialer Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Convoso features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Omnichannel
    Average: 8.6
    9.1
    API / Integrations
    Average: 8.6
    8.8
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Convoso
    Company Website
    Year Founded
    2006
    HQ Location
    Los Angeles, CA
    Twitter
    @convoso
    3,168 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Convoso Ignite™ is the intelligence behind best-in-class outbound performance. Convoso delivers a fully integrated AI-powered dialer platform that helps sales teams connect faster, lower CPA, and d

Users
No information available
Industries
  • Insurance
  • Marketing and Advertising
Market Segment
  • 56% Mid-Market
  • 40% Small-Business
Convoso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Efficiency
16
Customer Support
15
Helpful
10
Easy Setup
8
Cons
Call Issues
10
Expensive
6
Setup Difficulty
5
Contact Management
4
Dialer Issues
4
View All Pros and Cons
Convoso features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.0
Omnichannel
Average: 8.6
9.1
API / Integrations
Average: 8.6
8.8
Progressive Dialing
Average: 8.6
Seller Details
Seller
Convoso
Company Website
Year Founded
2006
HQ Location
Los Angeles, CA
Twitter
@convoso
3,168 Twitter followers
LinkedIn® Page
www.linkedin.com
226 employees on LinkedIn®
DialedIn
(289)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Auto Dialer software
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

    Users
    • Sales
    • Insurance Agent
    Industries
    • Insurance
    • Telecommunications
    Market Segment
    • 47% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DialedIn Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Efficiency
    71
    Helpful
    63
    Dialing Features
    46
    Simple
    45
    Cons
    Call Issues
    57
    Dialer Issues
    29
    Missing Features
    16
    Poor Call Quality
    16
    Connection Issues
    15
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DialedIn features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Omnichannel
    Average: 8.6
    9.0
    API / Integrations
    Average: 8.6
    9.1
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChaseData
    Company Website
    Year Founded
    1996
    HQ Location
    Plantation, Florida
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

Users
  • Sales
  • Insurance Agent
Industries
  • Insurance
  • Telecommunications
Market Segment
  • 47% Small-Business
  • 40% Mid-Market
DialedIn Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Efficiency
71
Helpful
63
Dialing Features
46
Simple
45
Cons
Call Issues
57
Dialer Issues
29
Missing Features
16
Poor Call Quality
16
Connection Issues
15
View All Pros and Cons
DialedIn features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.3
Omnichannel
Average: 8.6
9.0
API / Integrations
Average: 8.6
9.1
Progressive Dialing
Average: 8.6
Seller Details
Seller
ChaseData
Company Website
Year Founded
1996
HQ Location
Plantation, Florida
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(592)4.1 out of 5
Optimized for quick response
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 23% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a softphone service used for handling high call volumes, reviewing and playback of recordings, and managing inbound and outbound customer interactions.
    • Reviewers frequently mention the platform's user-friendly interface, easy setup, faster dialing feature, and the ability to build custom dashboards and reports.
    • Users mentioned issues with call clarity and connectivity, difficulty in adding and removing parties from conference calls, and challenges with the evaluation form and setting disposition codes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    122
    Customer Support
    90
    Helpful
    87
    Features
    77
    Efficiency
    59
    Cons
    Call Issues
    42
    Complexity
    35
    Missing Features
    35
    Technical Issues
    33
    Poor Customer Support
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Omnichannel
    Average: 8.6
    8.6
    API / Integrations
    Average: 8.6
    8.8
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,843 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,968 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 23% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a softphone service used for handling high call volumes, reviewing and playback of recordings, and managing inbound and outbound customer interactions.
  • Reviewers frequently mention the platform's user-friendly interface, easy setup, faster dialing feature, and the ability to build custom dashboards and reports.
  • Users mentioned issues with call clarity and connectivity, difficulty in adding and removing parties from conference calls, and challenges with the evaluation form and setting disposition codes.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
122
Customer Support
90
Helpful
87
Features
77
Efficiency
59
Cons
Call Issues
42
Complexity
35
Missing Features
35
Technical Issues
33
Poor Customer Support
30
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Omnichannel
Average: 8.6
8.6
API / Integrations
Average: 8.6
8.8
Progressive Dialing
Average: 8.6
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,843 Twitter followers
LinkedIn® Page
www.linkedin.com
2,968 employees on LinkedIn®
Dialpad Support
(625)4.4 out of 5
Optimized for quick response
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

    Users
    • Account Manager
    • Customer Service Rep
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 49% Mid-Market
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad Support is a customer service tool that allows users to manage calls, messages, and support tickets all in one place.
    • Users frequently mention the AI features, such as the ability to generate call summaries and transcribe voicemails into text, as well as the tool's integration with other apps and its ability to track, monitor, and analyze conversations.
    • Users reported issues with the mobile app UI, slow response times, occasional lags when switching between calls and messages, and a lack of integration with third-party apps and real-time syncing.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Helpful
    47
    Customer Support
    34
    Features
    30
    Call Recording
    27
    Cons
    Call Issues
    20
    Dialer Issues
    14
    Missing Features
    14
    Learning Curve
    12
    Recording Issues
    12
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Support features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Omnichannel
    Average: 8.6
    8.7
    API / Integrations
    Average: 8.6
    8.7
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    61 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,457 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

Users
  • Account Manager
  • Customer Service Rep
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 49% Mid-Market
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad Support is a customer service tool that allows users to manage calls, messages, and support tickets all in one place.
  • Users frequently mention the AI features, such as the ability to generate call summaries and transcribe voicemails into text, as well as the tool's integration with other apps and its ability to track, monitor, and analyze conversations.
  • Users reported issues with the mobile app UI, slow response times, occasional lags when switching between calls and messages, and a lack of integration with third-party apps and real-time syncing.
Dialpad Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Helpful
47
Customer Support
34
Features
30
Call Recording
27
Cons
Call Issues
20
Dialer Issues
14
Missing Features
14
Learning Curve
12
Recording Issues
12
View All Pros and Cons
Dialpad Support features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.5
Omnichannel
Average: 8.6
8.7
API / Integrations
Average: 8.6
8.7
Progressive Dialing
Average: 8.6
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
61 Twitter followers
LinkedIn® Page
www.linkedin.com
1,457 employees on LinkedIn®
Readymode
(155)4.6 out of 5
14th Easiest To Use in Auto Dialer software
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an ind

    Users
    • CEO
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 70% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Readymode Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    37
    Ease of Use
    32
    Helpful
    26
    Time-saving
    26
    Features
    24
    Cons
    Learning Curve
    18
    Call Issues
    13
    Difficult Learning
    12
    Slow Performance
    11
    Slow Loading
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Readymode features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Omnichannel
    Average: 8.6
    8.8
    API / Integrations
    Average: 8.6
    9.3
    Progressive Dialing
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Readymode
    Company Website
    Year Founded
    2011
    HQ Location
    Vancouver, B.C.
    Twitter
    @goreadymode
    51 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    74 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an ind

Users
  • CEO
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 70% Small-Business
  • 29% Mid-Market
Readymode Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
37
Ease of Use
32
Helpful
26
Time-saving
26
Features
24
Cons
Learning Curve
18
Call Issues
13
Difficult Learning
12
Slow Performance
11
Slow Loading
10
View All Pros and Cons
Readymode features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
8.4
Omnichannel
Average: 8.6
8.8
API / Integrations
Average: 8.6
9.3
Progressive Dialing
Average: 8.6
Seller Details
Seller
Readymode
Company Website
Year Founded
2011
HQ Location
Vancouver, B.C.
Twitter
@goreadymode
51 Twitter followers
LinkedIn® Page
www.linkedin.com
74 employees on LinkedIn®
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  • Small-Business
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