Best Auto Dialer Software for Medium-Sized Businesses

How Many Auto Dialer Software Products Does G2 Track?

Total Products under this Category: 175

Category Stats (Aug 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: telecrm (+2.47%) - Among all products in this category, telecrm recorded the largest rating increase compared to last month

Last updated: August 05, 2026

How Does G2 Rank Auto Dialer Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 47,600+ Authentic Reviews
  • 175+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Auto Dialer Software

G2 Grid® for Auto Dialer Software plotting products by satisfaction and market presence

Highlighted products: Nooks, Orum, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, RingCentral Contact Center, Talkdesk, CloudTalk, and NICE CXone.

Underlying data: [Grid® JSON](https://www.g2.com/categories/auto-dialer/grids.json?focus%5B%5D=nooks&focus%5B%5D=orum&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=nice-cxone&segment=mid-market)

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The Sales Factory

The Sales Factory is a recognized category leader specialized in outsourced sales and lead generation designed to help businesses drive new revenue and accelerate growth by connecting them with the right buyers through its proprietary human-led AI-augmented model. The Sales Factory focuses on providing strategic, AI-augmented, and technology-enabled services that cater to the unique needs of B2B companies, ranging from start-ups to large Fortune 100 enterprises. Targeting businesses that encounter challenges in pipeline growth and sales performance, The Sales Factory offers a comprehensive suite of services. These include go-to-market (GTM) strategy support, GTM engineering, sales development representative (SDR) and business development representative (BDR) services, as well as GTM team building. Each service is meticulously designed to enhance market entry and expansion efforts, equipping clients with the insights and resources necessary to effectively penetrate their target markets. The Sales Factory prides itself on employing a team composed entirely of university-educated, on-shore talent, ensuring a high level of professionalism and expertise in delivering impactful results. Key features of The Sales Factory's offerings include the rapid deployment of go-to-market strategies, which can be implemented in weeks rather than months. This agility allows clients to enter the market swiftly, capitalizing on emerging opportunities. The company possesses extensive knowledge of both US and global markets, providing strategic advantages that help clients navigate complex business environments. Their industry versatility spans various sectors, including Software, SaaS, Robotics, Automation, Hardware, Logistics, Manufacturing, and B2B2C, making them a valuable partner for diverse business needs. What distinguishes The Sales Factory is its unique approach that combines data-led precision with a human-centric methodology, enhanced by proprietary AI technology. This ensures that strategies not only resonate with target audiences but also foster long-term relationships. By acting as a virtual extension of clients' teams, The Sales Factory aligns closely with their goals, strategies, and technology, creating a seamless integration that enhances overall effectiveness. Businesses aiming to elevate their sales and revenue growth will find a committed partner in The Sales Factory. With a focus on adaptability, comprehensive industry knowledge, and a dedication to delivering results that exceed expectations, The Sales Factory is well-equipped to transform business goals into tangible success. For those interested in exploring tailored solutions to drive revenue opportunities, reaching out directly or visiting their website can provide further insights into how they can support your business objectives.

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Nooks

Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching.

Average Rating: 4.8/5.0

Total Reviews: 1,667

How Do G2 Users Rate Nooks?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Omnichannel: 8.9/10 (Category avg: 8.6/10)
  • API / Integrations: 9.0/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Nooks?

  • Seller: Nooks
  • Company Website:
  • HQ Location: San Francisco, California
  • Twitter: @JoinNooks
    390 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    390 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: SDR, Business Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Medium, 25% Small

What Do G2 Reviewers Say About Nooks?

AI-generated summary from verified user reviews

Pros
  • Users find that Nooks offers time-saving features, enhancing efficiency and allowing for more calls in less time.
  • Users find Nooks to be exceptionally easy to use, with a beginner-friendly interface and intuitive navigation.
  • Users find Nooks enables exceptional efficiency with faster dialing and intuitive features that enhance productivity.
  • Users love the efficient parallel dialing feature of Nooks, boosting their call volume and enhancing conversations.
  • Users value the efficient lead generation capabilities of Nooks, enhancing productivity and enabling targeted outreach effectively.
Cons
  • Users face frequent call issues with Nooks, including slow connections and frustrating glitches during calls.
  • Users face dialer issues with incorrect numbers being dialed and challenges in connecting with intended contacts.
  • Users find the missing features in Nooks limiting, particularly lacking sorting options and multi-tab operation.
  • Users face dialer limitations with Nooks, including issues with task triggers and double calls to prospects.
  • Users report connection issues with Nooks, including delays and drops during calls, impacting communication quality.

What Are Recent G2 Reviews of Nooks?

Orum

Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture.

Average Rating: 4.6/5.0

Total Reviews: 1,075

How Do G2 Users Rate Orum?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Omnichannel: 8.5/10 (Category avg: 8.6/10)
  • API / Integrations: 8.8/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Orum?

  • Seller: Orum
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Austin, Texas
  • Twitter: @OrumHQ
    213 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    169 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, SDR
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 23% Small

What Do G2 Reviewers Say About Orum?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Orum's ease of use, with a friendly interface that enhances speed and productivity during calls.
  • Users commend Orum for its high efficiency, boosting productivity and streamlining the calling process significantly.
  • Users appreciate Orum for its time-saving capabilities, significantly enhancing productivity and streamlining cold calling processes.
  • Users value Orum for its boosted productivity, easy setup, and effective dialing capabilities that enhance team efficiency.
  • Users value the speed and efficiency of Parallel Dialing in Orum, enhancing their productivity in sales calls.
Cons
  • Users report call issues with Orum, including connectivity problems and incorrect prospect matching affecting their experience.
  • Users find the missing features like direct call transfer and search flexibility to be limiting for their workflow.
  • Users experience connection issues with Orum, leading to frustration and potential loss of engagement with prospects.
  • Users experience integration issues with Orum, finding it challenging to sync data from other platforms effectively.
  • Users find dialer limitations frustrating, particularly the inability to make one-off calls and access past notes easily.

What Are Recent G2 Reviews of Orum?

What Are G2 Users Discussing About Orum?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,468

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • Omnichannel: 8.8/10 (Category avg: 8.6/10)
  • API / Integrations: 8.9/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,569 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager, Case Advocate
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 40% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users find Genesys Cloud CX to be exceptionally easy to use, empowering business users to independently manage configurations.
  • Users value the continuous feature evolution of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
  • Users value the reliability of Genesys Cloud CX, praising its accessibility and support for business continuity.
  • Users value the efficiency of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
  • Users appreciate the intuitive interface of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.
Cons
  • Users note the limited features of Genesys Cloud CX, particularly in voice translation and tool availability.
  • Users note the missing features in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
  • Users find the complexity of the interface challenging, especially for newcomers navigating multiple features and settings.
  • Users find the inadequate reporting capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
  • Users find the learning curve steep with Genesys Cloud CX, as the interface and features can be confusing initially.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

Five9 Intelligent Cloud Contact Center Platform

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

Average Rating: 4.1/5.0

Total Reviews: 604

How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Omnichannel: 8.8/10 (Category avg: 8.6/10)
  • API / Integrations: 8.6/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

  • Seller: Five9
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Ramon, CA
  • Twitter: @Five9
    14,856 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,127 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Manager
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 56% Medium, 23% Small

What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

AI-generated summary from verified user reviews

Pros
  • Users love the user-friendly interface of Five9, finding it simple to navigate and easy to implement.
  • Users praise the responsive customer support of Five9, highlighting its priority in addressing concerns promptly.
  • Users value the exceptional customer service of Five9, highlighting responsiveness and helpfulness in their experience.
  • Users appreciate the responsive and helpful support from Five9, enhancing their overall experience and integration capabilities.
  • Users value the efficiency of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring.
Cons
  • Users face call issues that hinder accurate reporting and performance assessment, complicating the contact center experience.
  • Users note missing features like a modern UI and efficient search options, impacting usability and functionality.
  • Users find the complexity of Five9's interface and reporting features to be quite challenging and confusing.
  • Users report technical issues with Five9, including slow support responses and occasional glitches disrupting service.
  • Users report that poor customer support leads to frustrating delays and challenges in issue resolution and setup.

What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

Talkdesk

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Average Rating: 4.4/5.0

Total Reviews: 2,488

How Do G2 Users Rate Talkdesk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Omnichannel: 9.0/10 (Category avg: 8.6/10)
  • API / Integrations: 8.9/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Talkdesk?

  • Seller: Talkdesk
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Palo Alto, CA
  • Twitter: @talkdesk
    6,959 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,396 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor, Customer Service Representative
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 60% Medium, 20% Small

What Do G2 Reviewers Say About Talkdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity.
  • Users appreciate the efficiency of Talkdesk, enabling smooth communication across platforms and improved customer service operations.
  • Users appreciate the comprehensive features of Talkdesk, enabling efficient workflows and enhancing customer interactions.
  • Users appreciate the easy CRM integration of Talkdesk, enhancing efficiency and communication for customer support teams.
  • Users praise Talkdesk for its exceptional customer support and seamless integration that enhances team efficiency.
Cons
  • Users often face call issues with Talkdesk, including poor audio quality and dropped calls during conversations.
  • Users often face technical issues with Talkdesk, including dropped calls and system glitches requiring frequent restarts.
  • Users find the missing features in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management.
  • Users experience notification issues with Talkdesk, leading to unexpected offline status changes and frustrating technical problems.
  • Users often face connection issues with Talkdesk, causing frustrating delays and requiring frequent application restarts.

What Are Recent G2 Reviews of Talkdesk?

What Are G2 Users Discussing About Talkdesk?

RingCentral Contact Center

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.

Average Rating: 4.1/5.0

Total Reviews: 220

How Do G2 Users Rate RingCentral Contact Center?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.9/10)
  • Omnichannel: 7.8/10 (Category avg: 8.6/10)
  • API / Integrations: 7.6/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind RingCentral Contact Center?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • Twitter: @RingCentral
    61,963 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,726 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Consumer Services
  • Company Size: 48% Small, 37% Medium

What Do G2 Reviewers Say About RingCentral Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RingCentral Contact Center, enabling seamless communication and call management.
  • Users appreciate the robust VoIP capabilities of RingCentral Contact Center, enabling seamless communication for remote teams.
  • Users find the intuitive interface of RingCentral Contact Center enhances efficiency and flexibility for remote communication.
  • Users value the helpful customer support at RingCentral, resolving issues efficiently and enhancing users' experience.
  • Users value the efficient support from RingCentral Contact Center, facilitating quick solutions and flexible communication options.
Cons
  • Users struggle with call issues, including bad numbers and complex troubleshooting, impacting their overall experience with RingCentral.
  • Users report issues with call connectivity, experiencing disconnections and difficulties in ending calls effectively.
  • Users experience call quality issues with RingCentral Contact Center, often facing disconnections and connectivity challenges.
  • Users face significant connection issues with RingCentral, impacting call accessibility and overall user experience negatively.
  • Users face frequent connectivity issues with RingCentral, impacting call reliability and overall user experience.

What Are Recent G2 Reviews of RingCentral Contact Center?

What Are G2 Users Discussing About RingCentral Contact Center?

CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

Average Rating: 4.4/5.0

Total Reviews: 1,813

How Do G2 Users Rate CloudTalk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Omnichannel: 8.2/10 (Category avg: 8.6/10)
  • API / Integrations: 8.3/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind CloudTalk?

  • Seller: CloudTalk
  • Company Website:
  • Year Founded: 2016
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    227 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 64% Small, 32% Medium

What Do G2 Reviewers Say About CloudTalk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CloudTalk, benefiting from seamless calls and integrations.
  • Users value the exceptional reliability of CloudTalk, noting its stable performance and intuitive interface across devices.
  • Users praise the intuitive interface of CloudTalk, simplifying communication and enhancing overall user experience.
  • Users find CloudTalk extremely helpful for real-time tracking, simplifying their KPI management and enhancing call efficiency.
  • Users appreciate the quick and easy call features of CloudTalk, enhancing communication efficiency and convenience.
Cons
  • Users report call issues with access and connectivity, leading to disruptions in their experience with CloudTalk.
  • Users experience occasional connection issues with CloudTalk, leading to operational problems and unexpected interruptions.
  • Users express frustration over missing essential features like SMS search and Dutch language support in CloudTalk.
  • Users find that call synchronization issues with Pipedrive can lead to frustration during call management with CloudTalk.
  • Users experience poor connectivity, struggling with international calls and the app's inconsistent online registration.

What Are Recent G2 Reviews of CloudTalk?

What Are G2 Users Discussing About CloudTalk?

NICE CXone

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 1,604

How Do G2 Users Rate NICE CXone?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 8.9/10)
  • Omnichannel: 8.9/10 (Category avg: 8.6/10)
  • API / Integrations: 9.0/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind NICE CXone?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • Twitter: @NICELtd
    14,655 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,099 employees on LinkedIn®
  • Ownership: NASDAQ: NICE

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Agent
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 52% Medium, 34% Large

What Do G2 Reviewers Say About NICE CXone?

AI-generated summary from verified user reviews

Pros
  • Users find NICE CXone to be an easy-to-use platform that simplifies various organizational needs effectively.
  • Users value the excellent call quality and intuitive design of NICE CXone, enhancing professional communication and ease of use.
  • Users value the efficiency of NICE CXone, appreciating its quick updates and user-friendly automation features.
  • Users find NICE CXone to be exceptionally helpful for efficiently addressing customer issues with valuable automated responses.
  • Users praise the intuitive interface of NICE CXone, appreciating its ease of navigation and seamless cloud-based calling experience.
Cons
  • Users often face call issues, including dropped calls and improper display, impacting overall reliability and experience.
  • Users face various technical issues with NICE CXone, including lag, outages, and unclear documentation, impacting usability.
  • Users struggle with the steep learning curve of NICE CXone, highlighting the need for improved training resources.
  • Users find the missing features in NICE CXone frustrating, particularly regarding reporting and dashboard customization limitations.
  • Users express frustration with poor customer support, finding it difficult to get timely assistance when needed.

What Are Recent G2 Reviews of NICE CXone?

What Are G2 Users Discussing About NICE CXone?

Voiso

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.

Average Rating: 4.8/5.0

Total Reviews: 92

How Do G2 Users Rate Voiso?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Omnichannel: 10.0/10 (Category avg: 8.6/10)
  • API / Integrations: 10.0/10 (Category avg: 8.6/10)
  • Progressive Dialing: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Voiso?

  • Seller: Voiso
  • HQ Location: Singapore, Singapore
  • LinkedIn® Page: www.linkedin.com
    91 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Data Analyst
  • Top Industries: Information Technology and Services, Information Services
  • Company Size: 96% Medium, 13% Small

What Do G2 Reviewers Say About Voiso?

AI-generated summary from verified user reviews

Pros
  • Users value the reliable call quality of Voiso, enhancing their international outreach and boosting campaign effectiveness.
  • Users find the Flow Builder easy to use, enabling non-technical team members to create custom interactions effortlessly.
  • Users commend the Local Caller ID feature, enhancing callback rates and making Voiso essential for international campaigns.
  • Users value the AI predictive dialer, enhancing efficiency and providing critical insights through speech analytics and call transcription.
  • Users appreciate the AI predictive dialer and speech analytics of Voiso, enhancing efficiency and call quality.
Cons
  • Users find the dashboard customization complex, requiring time and effort for less technical users to manage.
  • Users find the inadequate reporting tools cumbersome, especially when needing timely data and customization options.
  • Users find the dashboard complexity challenging, especially for less technical personnel managing the platform.
  • Users find the lack of intuitiveness in the mobile app challenging for agents who are often on the move.
  • Users noted a learning curve for older agents and non-technical staff, requiring time to adapt to the interface.

What Are Recent G2 Reviews of Voiso?

GTM Workspace - Powered by ZoomInfo

Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals.

Average Rating: 4.5/5.0

Total Reviews: 8,875

How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Omnichannel: 8.1/10 (Category avg: 8.6/10)
  • API / Integrations: 8.4/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind GTM Workspace - Powered by ZoomInfo?

  • Seller: ZoomInfo
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Vancouver, WA
  • Twitter: @ZoomInfo
    23,515 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,221 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 26% Large

What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo?

AI-generated summary from verified user reviews

Pros
  • Users value the robust and accurate contact database of GTM Workspace, enhancing their outbound prospecting efforts.
  • Users find GTM Workspace easy to use, enabling smooth data export and effective lead nurturing with intuitive functionality.
  • Users value the data accuracy of GTM Workspace, enabling effective sales intelligence and better prospecting success.
  • Users love the AI features of GTM Workspace, enhancing their prospecting efficiency and conversion rates significantly.
  • Users value the easy access to relevant contacts and companies, streamlining prospecting and enhancing lead nurturing efforts.
Cons
  • Users note the inaccurate data can hinder effectiveness, impacting contact success and overall user experience.
  • Users face challenges with outdated data, such as inaccurate email addresses and job titles, hindering effective outreach.
  • Users report outdated contacts causing complications, with issues in synchronizing accurate information from integrations.
  • Users experience data inaccuracy issues, with outdated information and difficulties in searching and integrating with other systems.
  • Users frequently deal with outdated information, including poor email addresses and inaccurate job titles, complicating their workflow.

What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo?

What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo?

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

Average Rating: 4.4/5.0

Total Reviews: 1,390

How Do G2 Users Rate GoTo Connect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Omnichannel: 7.2/10 (Category avg: 8.6/10)
  • API / Integrations: 7.1/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind GoTo Connect?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    993 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 69% Small, 24% Medium

What Do G2 Reviewers Say About GoTo Connect?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of GoTo Connect, enhancing communication and simplifying business operations seamlessly.
  • Users highlight the excellent customer support of GoTo Connect, appreciating quick resolutions and friendly assistance.
  • Users praise the reliability of GoTo Connect, noting seamless communication without downtime, especially during challenging times.
  • Users value the easy setup of GoTo Connect, enjoying a smooth implementation and intuitive experience for all.
  • Users appreciate the seamless integration of features in GoTo Connect, enhancing business communication effortlessly across devices.
Cons
  • Users experience call issues that hinder functionality, especially regarding call management and tracking on mobile devices.
  • Users find the variety of options overwhelming and face frustration with limited fax viewing capabilities within GoTo Connect.
  • Users find the limited features of GoTo Connect restrict their productivity and workflow efficiency significantly.
  • Users report inadequate customer service, facing significant delays and issues while trying to resolve their problems.
  • Users experience poor customer support, making the sign-up process frustrating and unhelpful during critical times.

What Are Recent G2 Reviews of GoTo Connect?

What Are G2 Users Discussing About GoTo Connect?

Readymode

Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.

Average Rating: 4.6/5.0

Total Reviews: 210

How Do G2 Users Rate Readymode?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Omnichannel: 8.4/10 (Category avg: 8.6/10)
  • API / Integrations: 8.8/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Readymode?

  • Seller: Readymode
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Vancouver, B.C.
  • Twitter: @goreadymode
    49 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Appointment Setter
  • Top Industries: Real Estate, Insurance
  • Company Size: 64% Small, 34% Medium

What Do G2 Reviewers Say About Readymode?

AI-generated summary from verified user reviews

Pros
  • Users commend Readymode for its efficiency in streamlining workflows and enhancing collaboration across teams.
  • Users value the time-saving capabilities of Readymode, streamlining processes and enhancing team collaboration efficiently.
  • Users appreciate the ease of use in Readymode, enabling efficient collaboration and streamlined content creation.
  • Users appreciate the granular control of multi-touch client engagement in Readymode, enhancing communication with clients.
  • Users highlight the helpful customer support of Readymode, enhancing their overall experience and efficiency.
Cons
  • Users find Readymode's steep learning curve challenging for new members, delaying overall team adaptability and flexibility.
  • Users find the difficult learning curve of Readymode slows adaptation and hinders efficient use of its extensive features.
  • Users report call issues like missed rescheduling prompts and overlapping screens, leading to frustrating experiences during calls.
  • Users experience slow loading times with Readymode, particularly when accessing large files, affecting productivity during urgent tasks.
  • Users experience slow performance with Readymode, facing delays in syncing and occasional crashes, hindering productivity.

What Are Recent G2 Reviews of Readymode?

What Are G2 Users Discussing About Readymode?

Ozonetel

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Average Rating: 4.6/5.0

Total Reviews: 621

How Do G2 Users Rate Ozonetel?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Omnichannel: 8.7/10 (Category avg: 8.6/10)
  • API / Integrations: 9.1/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Ozonetel?

  • Seller: Ozonetel
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Jose, California
  • Twitter: @Ozonetel
    771 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    358 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate, Assistant Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 62% Medium, 28% Small

What Do G2 Reviewers Say About Ozonetel?

AI-generated summary from verified user reviews

Pros
  • Users find Ozonetel's ease of use remarkable, enabling quick setup and convenient management of calls and recordings.
  • Users value Ozonetel's versatile call handling features, enjoying convenience in managing both inbound and outbound communications.
  • Users value the effective call management in Ozonetel, enhancing their ability to handle customer inquiries with ease.
  • Users value the excellent call quality of Ozonetel, ensuring smooth communication and efficient call management.
  • Users praise the excellent customer support of Ozonetel, highlighting its seamless integration and user-friendly navigation.
Cons
  • Users find call issues such as delays and drops frustrating, impacting the overall customer experience.
  • Users experience connection issues that lead to delays and unreliable support, impacting their overall experience with Ozonetel.
  • Users experience call connectivity issues, including voice problems and delays, impacting the overall functionality of Ozonetel.
  • Users often experience connectivity issues with Ozonetel, including long wait times and frequent disconnections during calls.
  • Users experience technical issues like voice problems and call drops, affecting the overall functionality and experience.

What Are Recent G2 Reviews of Ozonetel?

What Are G2 Users Discussing About Ozonetel?

Convoso

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter.

Average Rating: 4.5/5.0

Total Reviews: 248

How Do G2 Users Rate Convoso?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Omnichannel: 9.0/10 (Category avg: 8.6/10)
  • API / Integrations: 9.1/10 (Category avg: 8.6/10)
  • Progressive Dialing: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Convoso?

  • Seller: Convoso
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Los Angeles, CA
  • Twitter: @convoso
    3,156 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    233 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance, Marketing and Advertising
  • Company Size: 58% Medium, 40% Small

What Do G2 Reviewers Say About Convoso?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Convoso, finding it straightforward and user-friendly for tracking calls.
  • Users highlight the incredible efficiency of Convoso, enhancing productivity with smart dialing and intuitive tools.
  • Users praise the helpful customer support of Convoso, consistently noting timely assistance and effective issue resolution.
  • Users find Convoso helpful for effortless outbound calling and valuable tools that motivate sales teams effectively.
  • Users love the user-friendly interface of Convoso, highlighting its straightforward navigation and easy customization options.
Cons
  • Users experience call issues such as sudden logouts and time constraints for documenting calls, impacting usability.
  • Users find the learning curve steep, with a complex setup process that challenges beginners and extends integration time.
  • Users find Convoso to be quite expensive, making it challenging for small or solo entrepreneurs to afford.
  • User experiences highlight the complexity of the setup process, especially for beginners, causing delays in configuration.
  • Users experience dialer issues with delays during double dialing, yet overall performance remains efficient and satisfactory.

What Are Recent G2 Reviews of Convoso?

What Are G2 Users Discussing About Convoso?

DialedIn

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times.

Average Rating: 4.7/5.0

Total Reviews: 287

How Do G2 Users Rate DialedIn?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)
  • Omnichannel: 9.3/10 (Category avg: 8.6/10)
  • API / Integrations: 9.0/10 (Category avg: 8.6/10)
  • Progressive Dialing: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind DialedIn?

  • Seller: ChaseData
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Plantation, Florida
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales, Insurance Agent
  • Top Industries: Insurance, Telecommunications
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About DialedIn?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of DialedIn, appreciating its simplicity and effectiveness in simplifying work tasks.
  • Users find DialedIn to be efficient and fast, significantly simplifying their daily tasks and enhancing productivity.
  • Users highly value the efficiency and productivity boost provided by DialedIn's advanced calling features.
  • Users find the auto-dialing and call logging features of DialedIn significantly enhance their calling efficiency and productivity.
  • Users love how DialedIn's automatic call logging significantly enhances efficiency and saves time for lead qualification teams.
Cons
  • Users experience call issues including delays, dropped calls, and difficulties accessing voicemails, affecting their overall communication comfort.
  • Users experience dialer issues including call delays, drops, and complex call-back processes, impacting their overall satisfaction.
  • Users experience slow performance with DialedIn, which hinders efficiency and disrupts workflow during busy periods.
  • Users are frustrated by the missing features, which complicate flexibility and slow down adjustments in calling strategies.
  • Users find the slow loading of DialedIn frustrating, impacting efficiency and interrupting busy workflows.

What Are Recent G2 Reviews of DialedIn?

What Are G2 Users Discussing About DialedIn?