Auto Dialer reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.
Best Auto Dialer Software for Medium-Sized Businesses
Products classified in the overall Auto Dialer category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Auto Dialer to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Auto Dialer category.
In addition to qualifying for inclusion in the Auto Dialer Software category, to qualify for inclusion in the Medium-Sized Business Auto Dialer Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.
Top 10 Auto Dialer Software for Medium-Sized Businesses
- Talkdesk
- NICE inContact
- Genesys Cloud
- Five9
- Genesys PureConnect
- Aloware
- Orum
- VCC Live
- PhoneBurner
- CloudTalk
Talkdesk is an enterprise cloud contact center empowering companies to make customer experience a true competitive advantage. With enterprise-class performance and consumer-like experience, Talkdesk empowers you to adapt your contact center to the evolving needs of your customers and teams. The results? Increased productivity, higher customer satisfaction, more cost savings and great customer experience. It is the fastest growing cloud contact center solution with over 1800 customers in over 75
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive
Customer relationships can be complex, but that doesn’t mean they have to be difficult. Genesys Cloud™ makes customer relationships simple. Built to handle any channel, the Genesys Cloud solution follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation. Connect with Customers Genesys Cloud simplifies the way you connect with customers across channels, providing all the context you need to deliver more personalized experiences and build st
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to more than 2,000 customers worldwide and facilitating more than five billion call minutes annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. For more information visit www.five9.com.
PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers. Do more with less An all-in-one multichannel platform enables you to deliver a better customer experience while greatly simplifying
Aloware understands what a modern contact center software should be: efficient, flexible, and packed with necessary features. It gears sales and support teams with the right tools to crush quotas and close more deals efficiently. It does all that by providing an all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email or social. Sales teams love Aloware for its adaptability. It offers seamless integrations with major CRMs, making
Orum is the latest evolution in sales technology. Plug our AI into your sales process and accelerate your top of funnel with good data and more conversations.
VCC Live is an Enterprise Cloud Contact Center software provider that for more than 10 years has been consolidating its presence internationally as a reliable business solution for companies dealing with wide-range customer communications through a variety of channels, including Phone, SMS, Email, Webchat, and Social media. Know more about our solution: https://vcc.live/
PhoneBurner is a Power Dialer and Sales Acceleration platform for sales teams of all sizes. Our cloud-based software helps sales agents increase calls, callbacks and live conversations up to 400% - by streamlining time-consuming processes and automating post-call workflows. Dialing. Emailing. Contact Management. Lead Distribution. Reporting. It's all here. Powering millions of calls for thousands of clients every month. Available to try for free, without a credit card. - Power dial up to 80 con
CloudTalk is user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs or eCommerce to improve customer experiences and team performance. To achieve this, CloudTalk provides more than 50 advanced calling features. Thanks to seamless integration with the favourite tools (such a CRM, Helpdesk, or e-commerce platforms, etc.), CloudTalk helps companies deliver first-class customer experiences, resulting in the growth of their profitably. Cloudtalk
ConnectLeader provides multi-channel B2B sales engagement technologies for all types of sales roles to increase their top line revenue by increasing productivity up to 800%. Our Intelligent Sales Acceleration and multi-channel Sales Engagement platform gives sales, lead generation, and marketing teams powerful tools to identify the right prospects, obtain accurate contact data, and enable accelerated communication using our sales connectivity optimization and lead nurturing solutions. Beware; on
Velocify® is the leading sales acceleration platform. The company helps more than 1,500 sales teams sell more by bringing speed and control to the entire sales process. Velocify helps sales teams prospect with more precision, accelerate lead engagement, and implement optimized workflows, ultimately helping sales teams find and convert more leads. Core features include: • Lead Capture and De-Dupe • Configurable Lead Scoring • Flexible Lead Distribution • Continuous Activity Prioritization • O
Learn More About Auto Dialer Software
What is Auto Dialer Software?
Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message.
Auto dialer software often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone.
Key Benefits of Auto Dialer Software
- Improve the efficiency of outbound marketing
- Provide a record of calls and connections made
- Reduce the time spent trying to reach people by phone
Who Uses Auto Dialer Software?
Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality. Positions that involve a high volume of outbound calling will get the most benefit from auto dialer software. The traditional example is telemarketing, where calls per hour is often a key performance metric (KPI), but any job where time spent dialing phone numbers could be better spent preparing for the call itself will appreciate the utility of an auto dialer system. One of the time-saving aspects of auto dialer software is that it can dial multiple numbers simultaneously, automatically connecting agents to the ones that answer. Many auto dialers include logging, so keeping records of calls made and calls connected is likewise removed from manual entry. Where autologging is not provided, the function is covered by the agent’s desktop application.
What are the Common Features of Auto Dialer Software?
Features that may be present in auto dialer software include:
Preview dialing — Presents information about the individual being called before the call begins.
Progressive dialing — Similar to preview dialing, progressive dialing gives an agent a predetermined amount of time to view call information before automatically calling.
Predictive dialer — Uses an algorithm to predict when an operator will be available to handle their next call, taking into account type of call, average handle time, customer history, and other factors.
Call recording — Record calls to access or evaluate at a later time to ensure quality standards are met and pause recording of live calls if necessary.
Location generator — Generate an area code local to where the user is calling to increase the likelihood of pickup.
Voice detection — Decides response type by determining if a voice is a human response or an answering machine.
Call scrubbing — Removes phone numbers from an uploaded list of numbers in the National Do Not Call Registry or other source.
Voice broadcast — Presents a prerecorded audio message when the call is answered.
Interactive voice response (IVR) — Uses touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone.
Potential Issues with Auto Dialer Software
Blocking and hang-ups — Many people have consumer technology in place that can block calls from auto dialers. Furthermore, there is usually a telltale delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it is an auto dialer and hang up.
Voicemail incompatibility — Automated messages from auto dialers often do not mix well with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function in recordings.
Negative opinion — Most people, when asked, report a strong dislike for autodialed calls, regardless of whether it is a human being or a computer on the other end. Excessive or indiscriminate use of auto dialers may harm customer opinion.
