# Best Auto Dialer Software for Medium-Sized Businesses *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* The best auto dialer software in 2026 is Nooks, rated 4.8 out of 5 on G2 based on 1,500+ verified reviews. Close matches Nooks' top rating and offers a built-in CRM for teams prioritizing integrated lead management. Both tools excel at high-volume parallel dialing, though users occasionally report lag during peak calling periods. 1. Nooks — 4.8/5 (1,500+ reviews): High-volume parallel dialing with AI-powered coaching 2. Orum — 4.6/5 (800+ reviews): Parallel-dialing outbound with AI-powered connect rates 3. Genesys Cloud CX — 4.4/5 (1,500+ reviews): Omnichannel outbound dialing with Salesforce-native routing 4. RingCentral Contact Center — 4.1/5 (200+ reviews): Omnichannel outbound dialing with CRM-integrated call logging 5. Close — 4.7/5 (2,000+ reviews): High-volume outbound dialing with built-in CRM *Updated June 2026. Based on 2026 G2 verified review data across 47 products.* Products classified in the overall Auto Dialer category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Auto Dialer to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Auto Dialer category. In addition to qualifying for inclusion in the Auto Dialer Software category, to qualify for inclusion in the Medium-Sized Business Auto Dialer Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. ## Top Auto Dialer Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,560 reviews) | High-volume parallel dialing with AI-powered coaching | "[Streamlined Calling with Powerful Contact Enrichment](https://www.g2.com/survey_responses/nooks-review-12757886)" | | 2 | [Orum](https://www.g2.com/products/orum/reviews) | 4.6/5.0 (803 reviews) | Parallel-dialing outbound with AI-powered connect rates | "[Major Gains in Output and Results with Orum](https://www.g2.com/survey_responses/orum-review-12893264)" | | 3 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel outbound dialing with Salesforce-native routing | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 4 | [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) | 4.1/5.0 (198 reviews) | Omnichannel outbound dialing with CRM-integrated call logging | "[Reliable Contact Center Platform for Efficient Customer Engagement](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855)" | | 5 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,029 reviews) | High-volume outbound dialing with built-in CRM | "[Efficient CRM with Easy Setup and Strong Follow-Up Tools](https://www.g2.com/survey_responses/close-review-11140783)" | | 6 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (592 reviews) | Predictive dialing with Salesforce-integrated campaign workflows | "[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,424 reviews) | High-volume dialing with Salesforce-integrated call intelligence | "[Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better](https://www.g2.com/survey_responses/talkdesk-review-12980010)" | | 8 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,800 reviews) | CRM-integrated power dialing with AI call intelligence | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 9 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,355 reviews) | CRM-integrated power dialing with AI call intelligence | "[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)" | | 10 | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5.0 (1,605 reviews) | Omnichannel contact center dialing with compliance automation | "[Cxone Simplifies Calling and Scheduling in One Place](https://www.g2.com/survey_responses/nice-cxone-review-12717141)" | ## How Many Auto Dialer Software Products Does G2 Track? **Total Products under this Category:** 171 ### Category Stats (Jun 2026) - **Average Rating**: 4.46/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Readymode (+0.029) - Among all products in this category, Readymode recorded the largest rating increase compared to last month *Last updated: June 01, 2026* ## How Does G2 Rank Auto Dialer Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 46,600+ Authentic Reviews - 171+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Apollo.io Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1386&secure%5Bdisplayable_resource_id%5D=1386&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1386&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=19743&secure%5Bresource_id%5D=1386&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fauto-dialer%2Fmid-market&secure%5Btoken%5D=b8b328af2263f8fbb770f7b49db85f3b3d39afcad19e2cd77f24a6f21ff694d9&secure%5Burl%5D=https%3A%2F%2Fwww.apollo.io%2Fdemo%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3DG2Clicks%26utm_content%3Dtopic%26utm_term%3Dautodialer&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Auto Dialer Software Products in 2026? ### 1. [Nooks](https://www.g2.com/products/nooks/reviews) Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,560 **How Do G2 Users Rate Nooks?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Omnichannel:** 8.9/10 (Category avg: 8.6/10) - **API / Integrations:** 9.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Nooks?** - **Seller:** [Nooks](https://www.g2.com/sellers/nooks) - **Company Website:** https://www.nooks.ai/ - **HQ Location:** San Francisco, California - **Twitter:** @JoinNooks (390 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nooksapp (390 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SDR, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Mid-Market, 25% Small-Business #### What Are Nooks's Pros and Cons? **Pros:** - Time-saving (399 reviews) - Ease of Use (384 reviews) - Efficiency (355 reviews) - Features (248 reviews) - Lead Generation (219 reviews) **Cons:** - Call Issues (212 reviews) - Dialer Issues (110 reviews) - Missing Features (81 reviews) - Dialer Limitations (65 reviews) - Connection Issues (60 reviews) ### What Do G2 Reviewers Say About Nooks? *AI-generated summary from verified user reviews* **Pros:** - Users love Nooks for its **time-saving features** , enhancing efficiency in their daily workflow and lead enrichment. - Users find Nooks to be incredibly **easy to use** and appreciate its seamless integration with existing tools. - Users value the **efficiency** of Nooks, enabling faster dialing and improved productivity for remote teams. - Users value the **efficient parallel dialing** capabilities of Nooks, enhancing productivity and team collaboration for successful sales. - Users value the **efficient lead generation** capabilities of Nooks, significantly increasing their call productivity and connect rates. **Cons:** - Users report **call issues** with Nooks, including glitches and challenges during connected calls that hinder efficiency. - Users often face **dialer issues** with Nooks, such as incomplete prospect info and call interruptions that hinder productivity. - Users find the **missing features** of Nooks, like limited sorting options and multi-tab operations, frustrating. - Users find the **dialer limitations** frustrating, especially with wrong or out-of-service numbers not being flagged correctly. - Users experience **connection issues** with Nooks, often facing delays that hinder the calling process. #### What Are Recent G2 Reviews of Nooks? **"[Streamlined Calling with Powerful Contact Enrichment](https://www.g2.com/survey_responses/nooks-review-12757886)"** **Rating:** 5.0/5.0 stars *— Ashish O.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12757886) --- **"[Nooks’ AI Assistant and Unified Workspace Transformed Our Prospecting Speed](https://www.g2.com/survey_responses/nooks-review-12899606)"** **Rating:** 5.0/5.0 stars *— William S.* [Read full review](https://www.g2.com/survey_responses/nooks-review-12899606) --- ### 2. [Orum](https://www.g2.com/products/orum/reviews) Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture. **Average Rating:** 4.6/5.0 **Total Reviews:** 803 **How Do G2 Users Rate Orum?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Omnichannel:** 8.5/10 (Category avg: 8.6/10) - **API / Integrations:** 8.8/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Orum?** - **Seller:** [Orum](https://www.g2.com/sellers/orum) - **Company Website:** https://www.orum.com/ - **Year Founded:** 2018 - **HQ Location:** Austin, Texas - **Twitter:** @OrumHQ (213 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/orumhq/ (169 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SDR, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 23% Small-Business #### What Are Orum's Pros and Cons? **Pros:** - Ease of Use (288 reviews) - Efficiency (255 reviews) - Time-saving (239 reviews) - Features (181 reviews) - Parallel Dialer (147 reviews) **Cons:** - Call Issues (102 reviews) - Missing Features (68 reviews) - Connection Issues (60 reviews) - Integration Issues (42 reviews) - Dialer Limitations (32 reviews) ### What Do G2 Reviewers Say About Orum? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Orum, facilitating faster call tasks and improving productivity significantly. - Users praise Orum for its **efficiency** , enhancing productivity and streamlining call tasks for quicker results. - Users appreciate the **time-saving features** of Orum, which enhance productivity and streamline their workflow effectively. - Users appreciate Orum's **efficient integration and powerful filtering** , enhancing their calling experience and boosting workflow. - Users value Orum's **parallel dialing feature** for enhancing calling efficiency and maintaining an uninterrupted workflow. **Cons:** - Users often face **call issues** due to connectivity problems and inaccurate prospect numbers that hinder their productivity. - Users criticize the **missing features** of Orum, which hinder efficiency and workflow during calls. - Users often struggle with **connection issues** , facing inconsistent call connectivity and voice clarity problems that hinder productivity. - Users face **integration issues** with Orum, finding the process with SFDC and Outreach frustrating and inefficient. - Users experience **dialer limitations** , including connection delays, background noise distractions, and issues with call visibility. #### What Are Recent G2 Reviews of Orum? **"[Major Gains in Output and Results with Orum](https://www.g2.com/survey_responses/orum-review-12893264)"** **Rating:** 5.0/5.0 stars *— Amber T.* [Read full review](https://www.g2.com/survey_responses/orum-review-12893264) --- **"[Higher Connect Rates with Excellent Analytics and Coaching Tools](https://www.g2.com/survey_responses/orum-review-12943824)"** **Rating:** 4.5/5.0 stars *— Matthew H.* [Read full review](https://www.g2.com/survey_responses/orum-review-12943824) --- #### What Are G2 Users Discussing About Orum? - [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment - [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment - [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment - [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment - [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment ### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,424 **How Do G2 Users Rate Talkdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Omnichannel:** 9.0/10 (Category avg: 8.6/10) - **API / Integrations:** 8.9/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,377 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Team Lead - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 21% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (310 reviews) - Efficiency (175 reviews) - Features (171 reviews) - Call Management (170 reviews) - Helpful (167 reviews) **Cons:** - Call Issues (119 reviews) - Technical Issues (78 reviews) - Missing Features (76 reviews) - Notification Issues (58 reviews) - Connection Issues (54 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Talkdesk, enhancing call review and overall efficiency in tracking performance. - Users appreciate the **efficiency** of Talkdesk, seamlessly assisting customers through its user-friendly, integrated platform. - Users appreciate the **comprehensive features** of Talkdesk, making setup and workflows efficient and enjoyable. - Users value Talkdesk for its **easy CRM integration** , enhancing support and reducing agent effort significantly. - Users value the **easy CRM integration** of Talkdesk, enhancing efficiency and minimizing errors for customer teams. **Cons:** - Users report **call issues** with Talkdesk, including poor audio quality, dropped calls, and unclear error messages. - Users experience frequent **technical issues** with Talkdesk, including call quality problems and system glitches requiring restarts. - Users find the **missing features** in Talkdesk, like spellcheck and flexible scheduling, limit their productivity and convenience. - Users face **notification issues** with Talkdesk, as unexpected offline status changes disrupt their workflow and communication. - Users are frustrated by **connection issues** with Talkdesk, affecting call times and creating unnecessary stress for agents. #### What Are Recent G2 Reviews of Talkdesk? **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Anurag S.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- **"[Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better](https://www.g2.com/survey_responses/talkdesk-review-12980010)"** **Rating:** 5.0/5.0 stars *— Verified User in Pharmaceuticals* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12980010) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,463 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.9/10) - **Omnichannel:** 8.8/10 (Category avg: 8.6/10) - **API / Integrations:** 8.9/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (98 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Helpful (60 reviews) **Cons:** - Limited Features (55 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Genesys Cloud CX, empowering them to manage configurations independently. - Users value the **continuous evolution and responsiveness** of Genesys Cloud CX, enhancing contact center operations and customer satisfaction. - Users praise the **reliability** of Genesys Cloud CX, enhancing business continuity and optimizing customer engagement effectively. - Users value the **efficiency** of Genesys Cloud CX, appreciating its rapid innovation and improved agility for contact center operations. - Users find the **customization options** in Genesys Cloud CX invaluable for meeting unique routing needs effectively. **Cons:** - Users are concerned about the **limited features** of Genesys Cloud CX, impacting voice translation and reporting capabilities. - Users find the **missing features** in Genesys Cloud CX, like limited dashboard customization and complex reporting, frustrating. - Users find the **complexity of reporting and dashboard customizations** frustrating, hindering a seamless user experience. - Users find the **inadequate reporting** features of Genesys Cloud CX complex, making data insights challenging and time-consuming. - Users find the **learning curve steep** due to complex reporting setups and an overwhelming UI for newcomers. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 2 comments, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 5. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 592 **How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Omnichannel:** 8.8/10 (Category avg: 8.6/10) - **API / Integrations:** 8.6/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 55% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Customer Support (85 reviews) - Helpful (85 reviews) - Features (76 reviews) - Efficiency (62 reviews) **Cons:** - Call Issues (43 reviews) - Complexity (35 reviews) - Missing Features (35 reviews) - Technical Issues (30 reviews) - Poor Customer Support (29 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Five9, highlighting its user-friendly interface and straightforward integration capabilities. - Users commend Five9 for its **excellent customer support** , highlighting responsiveness and a proactive approach to issues. - Users highlight the **exceptional customer support** provided by Five9, enhancing their overall experience with the platform. - Users value the **excellent customer service and user-friendly interface** of Five9, making it a versatile and effective platform. - Users value the **efficiency** of Five9, praising its automation and customization features that enhance productivity and operations. **Cons:** - Users face **call issues** that result in lost data and affect performance reporting and agent assessments. - Users find the **complexity** of Five9's features and reporting to be a significant challenge in usage. - Users find the **missing features** challenge to usability, particularly with callback setups and complex report requests. - Users face **technical issues** with glitches and slow tech support that complicate problem resolution. - Users struggle with **poor customer support** , facing delays, ineffective troubleshooting, and difficulty in account management. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"** **Rating:** 5.0/5.0 stars *— Widline N.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340) --- **"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"** **Rating:** 5.0/5.0 stars *— José Martín R.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 6. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://www.cloudtalk.io/customer-stories/bit2me/ Learn how we can boost your calling on a 1:1 personalized demo: https://www.cloudtalk.io/demo/ **Average Rating:** 4.4/5.0 **Total Reviews:** 1,800 **How Do G2 Users Rate CloudTalk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Omnichannel:** 8.2/10 (Category avg: 8.6/10) - **API / Integrations:** 8.3/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind CloudTalk?** - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** https://www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (216 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 32% Mid-Market #### What Are CloudTalk's Pros and Cons? **Pros:** - Ease of Use (358 reviews) - Intuitive (162 reviews) - Reliability (160 reviews) - Helpful (155 reviews) - Calling Features (142 reviews) **Cons:** - Call Issues (159 reviews) - Connection Issues (81 reviews) - Call Management (69 reviews) - Missing Features (60 reviews) - Poor Connectivity (50 reviews) ### What Do G2 Reviewers Say About CloudTalk? *AI-generated summary from verified user reviews* **Pros:** - Users find CloudTalk **fast and intuitive** , enhancing efficiency with features like click-to-call and seamless number switching. - Users highlight the **intuitive interface** of CloudTalk, leading to a smooth and efficient calling experience. - Users commend the **reliability** of CloudTalk, noting its stable connections and seamless call quality. - Users appreciate the **ease of obtaining local numbers** with CloudTalk, enhancing accessibility and user experience. - Users appreciate the **smart call routing and advanced analytics** of CloudTalk, enhancing team efficiency and performance. **Cons:** - Users face **call issues** with CloudTalk, experiencing problems like lack of dial tone and offline notifications. - Users experience **connection issues** that can disrupt calls, though problems are typically resolved quickly. - Users experience **call management limitations** with CloudTalk, especially regarding mobile app functionality and Chrome extension reliability. - Users express frustration over **missing features** like email coordination and limited reporting capabilities in CloudTalk. - Users face **poor connectivity** with CloudTalk, leading to frequent disconnections and difficulties in accessing features. #### What Are Recent G2 Reviews of CloudTalk? **"[CloudTalk has simplified our customer communication and improved our team's efficiency.](https://www.g2.com/survey_responses/cloudtalk-review-12852659)"** **Rating:** 5.0/5.0 stars *— Marwan E.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) --- **"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"** **Rating:** 4.5/5.0 stars *— Hunter K.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) --- #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 7. [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. **Average Rating:** 4.1/5.0 **Total Reviews:** 198 **How Do G2 Users Rate RingCentral Contact Center?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.9/10) - **Omnichannel:** 7.8/10 (Category avg: 8.6/10) - **API / Integrations:** 7.6/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.1/10 (Category avg: 8.6/10) **Who Is the Company Behind RingCentral Contact Center?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Consumer Services - **Company Size:** 47% Small-Business, 37% Mid-Market #### What Are RingCentral Contact Center's Pros and Cons? **Pros:** - Ease of Use (27 reviews) - Helpful (15 reviews) - Intuitive (15 reviews) - Customer Support (14 reviews) - Efficiency (14 reviews) **Cons:** - Call Issues (12 reviews) - Call Functionality (10 reviews) - Call Quality Issues (9 reviews) - Connection Issues (7 reviews) - Connectivity Issues (6 reviews) ### What Do G2 Reviewers Say About RingCentral Contact Center? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in RingCentral Contact Center, facilitating seamless communication and reliable access. - Users appreciate the **robust tool for handling VoIP calls** , enabling seamless connectivity for remote teams with excellent service. - Users value the **intuitive design** of RingCentral Contact Center, enhancing ease of use for seamless communication. - Users value the **helpful and accessible customer support** at RingCentral Contact Center, enhancing their overall experience. - Users commend the **efficiency** of RingCentral Contact Center, achieving quick resolutions and seamless communication across various channels. **Cons:** - Users face **call issues** such as poor number quality, non-intuitive troubleshooting, and inconsistent support responses. - Users report challenges with **call functionality** , including disconnections and difficulties managing calls effectively. - Users experience **call quality issues** with RingCentral, including disconnections and connectivity problems while using Salesforce. - Users face significant **connection issues** with RingCentral, finding it difficult to answer calls without internet access. - Users experience **connectivity issues** with RingCentral Contact Center, often facing disconnections and call answer difficulties. #### What Are Recent G2 Reviews of RingCentral Contact Center? **"[Great Overall Application for Connecting people in every way.](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12642329)"** **Rating:** 5.0/5.0 stars *— Ashwin P.* [Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12642329) --- **"[Reliable Contact Center Platform for Efficient Customer Engagement](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12988855) --- #### What Are G2 Users Discussing About RingCentral Contact Center? - [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 2 comments, 1 upvote - [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center) - [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work) - [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software) ### 8. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,605 **How Do G2 Users Rate NiCE CXone?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10) - **Omnichannel:** 8.9/10 (Category avg: 8.6/10) - **API / Integrations:** 9.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind NiCE CXone?** - **Seller:** [NiCE](https://www.g2.com/sellers/nice) - **Year Founded:** 1986 - **HQ Location:** Hoboken, New Jersey - **Twitter:** @NICELtd (14,655 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nice-systems/ (14,099 employees on LinkedIn®) - **Ownership:** NASDAQ: NICE **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Supervisor - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 52% Mid-Market, 34% Enterprise #### What Are NiCE CXone's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Features (21 reviews) - Efficiency (20 reviews) - Helpful (16 reviews) - Intuitive (13 reviews) **Cons:** - Call Issues (12 reviews) - Technical Issues (11 reviews) - Missing Features (10 reviews) - Poor Customer Support (10 reviews) - Delays (8 reviews) ### What Do G2 Reviewers Say About NiCE CXone? *AI-generated summary from verified user reviews* **Pros:** - Users find NiCE CXone to be a **user-friendly platform** , streamlining organizational tasks with ease and efficiency. - Users appreciate the **excellent call quality** and intuitive design of NiCE CXone for seamless communication and integration. - Users appreciate the **efficiency** of NiCE CXone, enjoying quick updates and a streamlined, automated experience. - Users find NiCE CXone to be **incredibly helpful** , especially for quickly resolving customer issues with automatic replies. - Users value the **intuitive interface** of NiCE CXone, making it easy for anyone to navigate and utilize effectively. **Cons:** - Users experience **call issues** with dropped calls and inaccurate displays, impacting overall functionality and reliability. - Users experience significant **technical issues** with Nice CXone, including lagging nodes and confusing agent status problems. - Users find the **missing features** in NiCE CXone frustrating, particularly around reporting and dashboard customization options. - Users express frustration with **poor customer support** , making it difficult to resolve individual issues or get timely assistance. - Users experience frustrating **delays** in information and support responses, impacting their overall satisfaction with NiCE CXone. #### What Are Recent G2 Reviews of NiCE CXone? **"[Cxone Simplifies Calling and Scheduling in One Place](https://www.g2.com/survey_responses/nice-cxone-review-12717141)"** **Rating:** 4.5/5.0 stars *— Nilesh S.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141) --- **"[NiCE CXone: All-in-One Cloud Contact Center with AI-Powered Productivity](https://www.g2.com/survey_responses/nice-cxone-review-12958842)"** **Rating:** 4.5/5.0 stars *— Vijaysing P.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12958842) --- #### What Are G2 Users Discussing About NiCE CXone? - [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/discussions/what-is-incontact) ### 9. [Voiso](https://www.g2.com/products/voiso/reviews) Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 **How Do G2 Users Rate Voiso?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Omnichannel:** 10.0/10 (Category avg: 8.6/10) - **API / Integrations:** 10.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Voiso?** - **Seller:** [Voiso](https://www.g2.com/sellers/voiso) - **HQ Location:** Singapore, Singapore - **LinkedIn® Page:** https://www.linkedin.com/company/voiso (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Data Analyst - **Top Industries:** Information Technology and Services, Information Services - **Company Size:** 96% Mid-Market, 13% Small-Business #### What Are Voiso's Pros and Cons? **Pros:** - Reliability (42 reviews) - Ease of Use (38 reviews) - Features (34 reviews) - Artificial Intelligence (21 reviews) - AI Technology (20 reviews) **Cons:** - Complex Processes (7 reviews) - Inadequate Reporting (7 reviews) - Complexity (6 reviews) - Lack of Intuitiveness (6 reviews) - Learning Curve (6 reviews) ### What Do G2 Reviewers Say About Voiso? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **consistent reliability** of Voiso, enhancing efficiency and ease of use across the team. - Users find Voiso to be **exceptionally easy to use** , enhancing efficiency and providing reliable call solutions daily. - Users appreciate the **omnichannel workspace** of Voiso, streamlining communication and enhancing overall efficiency and user experience. - Users value the **AI-powered insights** from Voiso, enhancing efficiency and understanding of customer needs. - Users value the **AI predictive dialer** for enhancing efficiency and providing real-time insights into customer needs. **Cons:** - Users find the **complex processes** of Voiso challenging, especially for data export and initial setup. - Users face **inadequate reporting** with Voiso, needing support for historical data and wishing for more detailed analytics. - Users find the **complexity** of Voiso's setup challenging, especially for non-technical users during initial use. - Users find a **lack of intuitiveness** in Voiso, particularly during setup and mobile usage for non-technical agents. - Users find the **steep learning curve** challenging for non-technical staff, especially during the initial setup. #### What Are Recent G2 Reviews of Voiso? **"[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)"** **Rating:** 5.0/5.0 stars *— Ankita Y.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12414775) --- **"[Holistic Call Center Analytics with Powerful Dashboards and Speech Insights](https://www.g2.com/survey_responses/voiso-review-12345339)"** **Rating:** 5.0/5.0 stars *— Mudassir K.* [Read full review](https://www.g2.com/survey_responses/voiso-review-12345339) --- ### 10. [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. **Average Rating:** 4.5/5.0 **Total Reviews:** 8,875 **How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Omnichannel:** 8.1/10 (Category avg: 8.6/10) - **API / Integrations:** 8.4/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind GTM Workspace - Powered by ZoomInfo?** - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** https://www.zoominfo.com/ - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo (23,515 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zoominfo/ (4,221 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 26% Enterprise #### What Are GTM Workspace - Powered by ZoomInfo's Pros and Cons? **Pros:** - Contact Information (353 reviews) - Ease of Use (349 reviews) - Data Accuracy (325 reviews) - Features (290 reviews) - Lead Generation (280 reviews) **Cons:** - Inaccurate Data (205 reviews) - Outdated Data (203 reviews) - Outdated Contacts (186 reviews) - Data Inaccuracy (161 reviews) - Outdated Information (155 reviews) ### What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **robust and accurate contact database** , enhancing their prospecting and conversion efforts effortlessly. - Users find the **ease of use** in GTM Workspace invaluable, allowing for smooth navigation and effective prospecting. - Users value the **data accuracy** of GTM Workspace, enhancing their ability to identify ideal customer profiles effectively. - Users love the **ease of prospecting** with GTM Workspace, boosting conversion rates and uncovering valuable insights. - Users value the **effective lead generation capabilities** of GTM Workspace, significantly boosting sales and productivity. **Cons:** - Users note the need for improved **accuracy of contact data** to enhance connection success and reduce bounce rates. - Users report that **outdated data** like bad email addresses and job titles hinder their experience and efficiency. - Users face issues with **outdated contacts** and inaccurate information, affecting the overall usability of the GTM Workspace. - Users face issues with **data inaccuracies** and bugs, leading to frustrating experiences when searching for information. - Users face challenges with **outdated information** , often needing to verify details on LinkedIn before proceeding. #### What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo? **"[A Powerful AI Tool for Inside Sales Success](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485)"** **Rating:** 4.5/5.0 stars *— Raju S.* [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485) --- **"[ZoomInfo GTM Workspace: Fast, Accurate Data and Strong ROI for Channel Prospecting](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12893195)"** **Rating:** 5.0/5.0 stars *— Lannie L.* [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12893195) --- #### What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo? - [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [What is ZoomInfo SalesOS used for?](https://www.g2.com/discussions/what-is-zoominfo-salesos-used-for) - 3 comments, 1 upvote - [Is ZoomInfo legal?](https://www.g2.com/discussions/is-zoominfo-legal) - 6 comments, 1 upvote - [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [How does ZoomInfo get my details?](https://www.g2.com/discussions/how-does-zoominfo-get-my-details) - 2 comments, 1 upvote ### 11. [Convoso](https://www.g2.com/products/convoso/reviews) Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter. **Average Rating:** 4.5/5.0 **Total Reviews:** 248 **How Do G2 Users Rate Convoso?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10) - **Omnichannel:** 9.0/10 (Category avg: 8.6/10) - **API / Integrations:** 9.1/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Convoso?** - **Seller:** [Convoso](https://www.g2.com/sellers/convoso) - **Company Website:** https://www.convoso.com/ - **Year Founded:** 2006 - **HQ Location:** Los Angeles, CA - **Twitter:** @convoso (3,156 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/606710/ (230 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance, Marketing and Advertising - **Company Size:** 58% Mid-Market, 40% Small-Business #### What Are Convoso's Pros and Cons? **Pros:** - Ease of Use (38 reviews) - Efficiency (20 reviews) - Customer Support (17 reviews) - Helpful (14 reviews) - User Interface (10 reviews) **Cons:** - Call Issues (9 reviews) - Learning Curve (6 reviews) - Expensive (5 reviews) - Setup Difficulty (5 reviews) - Dialer Issues (4 reviews) ### What Do G2 Reviewers Say About Convoso? *AI-generated summary from verified user reviews* **Pros:** - Users find Convoso's interface **extremely easy to use** , making daily tasks and quality control effortless. - Users value the **efficiency** of Convoso, which enhances communication and streamlines outreach effortlessly. - Users praise Convoso for its **outstanding customer support** , noting their helpfulness and responsiveness whenever needed. - Users value the **helpful support team** of Convoso, ensuring timely assistance and resolving issues effectively. - Users love the **intuitive and user-friendly interface** of Convoso, enhancing their overall experience and efficiency. **Cons:** - Users experience **call issues** such as sudden logouts and difficulties with three-way calls and connection management. - Users find the **learning curve steep** , with the initial setup being particularly complex for beginners. - Users find Convoso **quite expensive** , making it challenging for small and new businesses to afford. - Users find the **setup process complex** , particularly for beginners, leading to delays in getting started. - Users experience **dialer issues** such as delays in double dialing and difficulty managing multi-party calls. #### What Are Recent G2 Reviews of Convoso? **"[Thank you Convoso!](https://www.g2.com/survey_responses/convoso-review-12349377)"** **Rating:** 4.5/5.0 stars *— Verified User in Alternative Dispute Resolution* [Read full review](https://www.g2.com/survey_responses/convoso-review-12349377) --- **"[Fast, Efficient Dialer That Keeps Agents Focused on Real Prospects](https://www.g2.com/survey_responses/convoso-review-12366223)"** **Rating:** 4.0/5.0 stars *— Sam D.* [Read full review](https://www.g2.com/survey_responses/convoso-review-12366223) --- #### What Are G2 Users Discussing About Convoso? - [How do you use Convoso?](https://www.g2.com/discussions/how-do-you-use-convoso) - [How many employees does Convoso?](https://www.g2.com/discussions/how-many-employees-does-convoso) - 1 comment - [How much is Convoso?](https://www.g2.com/discussions/how-much-is-convoso) - 1 comment - [What does Convoso do?](https://www.g2.com/discussions/what-does-convoso-do) - 2 comments, 1 upvote ### 12. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,389 **How Do G2 Users Rate GoTo Connect?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Omnichannel:** 7.2/10 (Category avg: 8.6/10) - **API / Integrations:** 7.1/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind GoTo Connect?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 69% Small-Business, 24% Mid-Market #### What Are GoTo Connect's Pros and Cons? **Pros:** - Ease of Use (127 reviews) - Customer Support (46 reviews) - Reliability (44 reviews) - Easy Setup (40 reviews) - Features (34 reviews) **Cons:** - Call Issues (28 reviews) - Limitations (20 reviews) - Limited Features (19 reviews) - Customer Service (17 reviews) - Poor Customer Support (17 reviews) ### What Do G2 Reviewers Say About GoTo Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of GoTo Connect, streamlining communication and enhancing productivity effortlessly. - Users appreciate the **responsive customer support** of GoTo Connect, ensuring timely assistance and issue resolution. - Users value the **reliability** of GoTo Connect, experiencing seamless communication without any glitches over three years. - Users enjoy the **easy setup** of GoTo Connect, facilitating quick implementation and intuitive use for everyone. - Users appreciate the **user-friendly interface** of GoTo Connect, enhancing navigation and efficiency for seamless communication. **Cons:** - Users often face **call issues** , particularly with limited functionality and difficulties in contact during account setup. - Users often face **significant limitations** with GoTo Connect, including a cumbersome mobile app and challenging setup processes. - Users are frustrated by the **limited features** of GoTo Connect, impacting usability and integration with other tools. - Users report **lacking customer service** , facing significant delays and unresolved issues with GoTo Connect support. - Users report experiencing **inconsistent and unhelpful customer support** , making it challenging to resolve issues efficiently. #### What Are Recent G2 Reviews of GoTo Connect? **"[Clear Calls, Easy Setup, But App Needs Improvement](https://www.g2.com/survey_responses/goto-connect-review-12443199)"** **Rating:** 5.0/5.0 stars *— Robert C.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-12443199) --- **"[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)"** **Rating:** 5.0/5.0 stars *— Jeff L.* [Read full review](https://www.g2.com/survey_responses/goto-connect-review-1180338) --- #### What Are G2 Users Discussing About GoTo Connect? - [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) - 1 comment - [What is GoTo Contact Center used for?](https://www.g2.com/discussions/what-is-goto-contact-center-used-for) - [How do I use GoToConnect?](https://www.g2.com/discussions/how-do-i-use-gotoconnect) - [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) - 1 comment - [Is GoToConnect Hipaa compliant?](https://www.g2.com/discussions/is-gotoconnect-hipaa-compliant) - 1 comment ### 13. [Close](https://www.g2.com/products/close/reviews) Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,029 **How Do G2 Users Rate Close?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Omnichannel:** 8.9/10 (Category avg: 8.6/10) - **API / Integrations:** 9.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Close?** - **Seller:** [Close](https://www.g2.com/sellers/close) - **Company Website:** https://close.com - **Year Founded:** 2013 - **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close (6,592 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2597204/ (213 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small-Business, 20% Mid-Market #### What Are Close's Pros and Cons? **Pros:** - Ease of Use (753 reviews) - Helpful (441 reviews) - Features (394 reviews) - Simple (387 reviews) - Intuitive (358 reviews) **Cons:** - Missing Features (244 reviews) - Call Issues (181 reviews) - Limited Features (130 reviews) - Limited Customization (95 reviews) - Learning Curve (92 reviews) ### What Do G2 Reviewers Say About Close? *AI-generated summary from verified user reviews* **Pros:** - Users find Close to be **easy to use** , with a user-friendly interface that streamlines daily processes effectively. - Users appreciate the **user-friendly interface** of Close, enhancing productivity for both sales teams and reporting tasks. - Users value the **ease of communication management** with Close, enhancing interaction efficiency and overall client relationship quality. - Users love the **intuitive interface** of Close, making lead management and follow-ups effortless and efficient. - Users love the **intuitive design** of Close, appreciating its simplicity and efficiency for seamless navigation. **Cons:** - Users note the **missing features** in Close, particularly on the mobile app, which limits functionality on the go. - Users often face **call issues** , including disconnections from devices, affecting the overall experience with Close. - Users feel the **limited features** in Close hinder their experience, requiring additional tools for full functionality. - Users feel the product has **limited customization** , hindering advanced reporting and tailored experiences for diverse workflows. - Users find the **learning curve challenging** due to merging leads and adapting to default fields and UX limitations. #### What Are Recent G2 Reviews of Close? **"[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)"** **Rating:** 4.5/5.0 stars *— Gaël L.* [Read full review](https://www.g2.com/survey_responses/close-review-9339114) --- **"[Efficient CRM with Easy Setup and Strong Follow-Up Tools](https://www.g2.com/survey_responses/close-review-11140783)"** **Rating:** 5.0/5.0 stars *— Elle C.* [Read full review](https://www.g2.com/survey_responses/close-review-11140783) --- #### What Are G2 Users Discussing About Close? - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### 14. [Ozonetel](https://www.g2.com/products/ozonetel/reviews) Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries. **Average Rating:** 4.6/5.0 **Total Reviews:** 621 **How Do G2 Users Rate Ozonetel?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Omnichannel:** 8.7/10 (Category avg: 8.6/10) - **API / Integrations:** 9.1/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Ozonetel?** - **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel) - **Company Website:** https://www.ozonetel.com - **Year Founded:** 2007 - **HQ Location:** San Jose, California - **Twitter:** @Ozonetel (771 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Associate, Assistant Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 62% Mid-Market, 28% Small-Business #### What Are Ozonetel's Pros and Cons? **Pros:** - Ease of Use (134 reviews) - Features (95 reviews) - Call Management (87 reviews) - Call Quality (69 reviews) - Customer Support (57 reviews) **Cons:** - Call Issues (61 reviews) - Connection Issues (60 reviews) - Call Connectivity Issues (41 reviews) - Connectivity Issues (41 reviews) - Technical Issues (38 reviews) ### What Do G2 Reviewers Say About Ozonetel? *AI-generated summary from verified user reviews* **Pros:** - Users find Ozonetel's **ease of use** remarkable, simplifying both outbound and inbound call management efficiently. - Users appreciate the **comprehensive call management features** of Ozonetel, enhancing efficiency in handling customer grievances. - Users appreciate the **efficient call management** of Ozonetel, enhancing both outbound and inbound communication seamlessly. - Users commend the **excellent call quality** of Ozonetel, ensuring smooth communication without any network issues. - Users commend the **prompt customer support** of Ozonetel, noting responsiveness and effective issue resolution. **Cons:** - Users experience frequent **call quality issues** , particularly during heavy usage or in specific locations, impacting communication. - Users face frequent **connection issues** that disrupt calls and lead to delays in support responsiveness. - Users experience **call connectivity issues** with Ozonetel, causing delays and requiring reconnection to resolve them. - Users experience **connectivity issues** with Ozonetel, leading to delays but generally resolve with reconnections. - Users report **technical issues** with Ozonetel, including delays, SIP disconnections, and lack of responsive support. #### What Are Recent G2 Reviews of Ozonetel? **"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"** **Rating:** 5.0/5.0 stars *— Lakshmi M.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793) --- **"[Seamless Call Management with Intuitive Blended Mode](https://www.g2.com/survey_responses/ozonetel-review-11751332)"** **Rating:** 5.0/5.0 stars *— Sonali D.* [Read full review](https://www.g2.com/survey_responses/ozonetel-review-11751332) --- #### What Are G2 Users Discussing About Ozonetel? - [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments ### 15. [DialedIn](https://www.g2.com/products/dialedin/reviews) DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times. **Average Rating:** 4.7/5.0 **Total Reviews:** 287 **How Do G2 Users Rate DialedIn?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Omnichannel:** 9.3/10 (Category avg: 8.6/10) - **API / Integrations:** 9.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind DialedIn?** - **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata) - **Company Website:** https://getdialedin.com/ - **Year Founded:** 1996 - **HQ Location:** Plantation, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/2831616/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales, Insurance Agent - **Top Industries:** Insurance, Telecommunications - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are DialedIn's Pros and Cons? **Pros:** - Ease of Use (96 reviews) - Efficiency (66 reviews) - Helpful (49 reviews) - Dialing Features (39 reviews) - Time-saving (38 reviews) **Cons:** - Call Issues (45 reviews) - Dialer Issues (22 reviews) - Slow Performance (14 reviews) - Missing Features (13 reviews) - Slow Loading (13 reviews) ### What Do G2 Reviewers Say About DialedIn? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of DialedIn, enhancing organization and simplifying their daily work routines. - Users appreciate the **efficiency** of DialedIn, finding it fast and simplifying their workflow significantly. - Users enjoy the **efficiency and clarity** provided by DialedIn, significantly enhancing team communication and productivity. - Users love the **efficient auto-dialing** feature of DialedIn, drastically improving call productivity and connection speed. - Users value the **time-saving features** of DialedIn, enhancing efficiency and accuracy in daily lead qualification tasks. **Cons:** - Users report **call connection issues** with DialedIn, including delays, drops, and occasional integration problems. - Users experience **dialer issues** with call delays and drops, complicating user interactions and reducing efficiency. - Users experience **slow performance** with DialedIn, which disrupts workflow and can lead to wasted time during usage. - Users find the **missing features** of DialedIn hinder flexibility and slow down calling strategy adjustments. - Users experience **slow loading** issues with DialedIn, causing disruptions and inefficiencies during busy periods and call flow setups. #### What Are Recent G2 Reviews of DialedIn? **"[Effortless Integration with Intuitive Organization](https://www.g2.com/survey_responses/dialedin-review-11395825)"** **Rating:** 4.0/5.0 stars *— Brian C.* [Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825) --- **"[Performance visibility and motivation for revenue teams](https://www.g2.com/survey_responses/dialedin-review-12393544)"** **Rating:** 4.5/5.0 stars *— Marcin Z.* [Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544) --- #### What Are G2 Users Discussing About DialedIn? - [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for) ### 16. [Readymode](https://www.g2.com/products/readymode/reviews) Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach. **Average Rating:** 4.6/5.0 **Total Reviews:** 191 **How Do G2 Users Rate Readymode?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) - **Omnichannel:** 8.4/10 (Category avg: 8.6/10) - **API / Integrations:** 8.8/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Readymode?** - **Seller:** [Readymode](https://www.g2.com/sellers/readymode) - **Company Website:** https://readymode.com/ - **Year Founded:** 2011 - **HQ Location:** Vancouver, B.C. - **Twitter:** @goreadymode (49 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xencall (72 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Appointment Setter - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 64% Small-Business, 35% Mid-Market #### What Are Readymode's Pros and Cons? **Pros:** - Efficiency (36 reviews) - Ease of Use (29 reviews) - Helpful (26 reviews) - Time-saving (26 reviews) - Features (22 reviews) **Cons:** - Learning Curve (17 reviews) - Call Issues (12 reviews) - Difficult Learning (12 reviews) - Limited Customization (9 reviews) - Slow Loading (9 reviews) ### What Do G2 Reviewers Say About Readymode? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficiency** of Readymode, as it streamlines processes and enhances collaboration across teams. - Users appreciate the **ease of use** of Readymode, praising its user-friendly features for seamless collaboration and content management. - Users appreciate the **granular control of multi-touch client engagement** , enhancing targeted communication and automating the prospecting process. - Users find Readymode to be an incredible **time-saver** , streamlining processes and enhancing team collaboration effectively. - Users appreciate the **predictive calling tools** of Readymode, enhancing agent performance and customer interaction efficiency. **Cons:** - Users find the **steep learning curve** of Readymode challenging, affecting new team members' adaptation and efficiency. - Users experience **call issues** with rescheduling and overlapping screens, leading to frustration during usage of Readymode. - Users find Readymode's **difficult learning curve** challenging for new members, impacting training and adaptability to features. - Users experience **limited customization** options, making it challenging to meet specific campaign needs effectively. - Users experience **slow loading** issues with Readymode, causing frustration and interruptions in productivity during crucial tasks. #### What Are Recent G2 Reviews of Readymode? **"[Readymode: Simple to Learn, Fast Dialing, Seamless Integrations, and Responsive Support](https://www.g2.com/survey_responses/readymode-review-12701961)"** **Rating:** 5.0/5.0 stars *— Connor S.* [Read full review](https://www.g2.com/survey_responses/readymode-review-12701961) --- **"[Easy to Use, But Integration Issues and Lacking AI Features](https://www.g2.com/survey_responses/readymode-review-11972859)"** **Rating:** 4.0/5.0 stars *— Ahmed K.* [Read full review](https://www.g2.com/survey_responses/readymode-review-11972859) --- #### What Are G2 Users Discussing About Readymode? - [How do I use XenCall dialer?](https://www.g2.com/discussions/readymode-how-do-i-use-xencall-dialer) - [How do I use XenCall dialer?](https://www.g2.com/discussions/how-do-i-use-xencall-dialer) - [Where is XenCall located?](https://www.g2.com/discussions/where-is-xencall-located) - [How much is XenCall a month?](https://www.g2.com/discussions/how-much-is-xencall-a-month) - 1 comment - [What is XenCall used for?](https://www.g2.com/discussions/what-is-xencall-used-for) - 1 comment ### 17. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,355 **How Do G2 Users Rate JustCall?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Omnichannel:** 8.1/10 (Category avg: 8.6/10) - **API / Integrations:** 8.3/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (425 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of JustCall, praising its intuitive interface and straightforward setup process. - Users appreciate how JustCall's **seamless integration** enhances communication, making it efficient and organized for teams. - Users appreciate how JustCall offers **seamless business communication** , enhancing efficiency and organization without being overwhelming. - Users value the **excellent customer support** of JustCall, appreciating quick resolutions and fantastic follow-up services. - Users love the **easy call management** in JustCall, enabling quick and efficient communication with seamless CRM integration. **Cons:** - Users report frequent **call issues** with JustCall, such as connectivity lags and difficulties in call transfers. - Users report **difficulties with call functionality** , citing issues like call quality drops and complicated call outcomes entry. - Users report frequent **connection issues** with JustCall, leading to call drops and disrupted conversations, particularly in unstable internet areas. - Users note a lack of **missing features** like call outcome syncing and customization options, affecting user experience. - Users experience **poor call quality** with JustCall, especially during travel due to unstable internet connection and frequent call drops. #### What Are Recent G2 Reviews of JustCall? **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- ### 18. [Koncert](https://www.g2.com/products/koncert/reviews) Koncert is a B2B Sales Engagement platform designed to enhance the efficiency and effectiveness of sales teams through advanced dialer technology. With over 15 years of experience in the industry, Koncert leverages artificial intelligence to facilitate more meaningful conversations and build robust sales pipelines. The platform automates the traditionally manual process of dialing prospects, allowing users to connect with live prospects more efficiently and significantly increase their conversation rates. Targeted primarily at sales professionals and organizations looking to optimize their outreach efforts, Koncert offers a suite of dialer options tailored to various sales workflows. These include the Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and Click-to-Call Dialer. Each option integrates seamlessly with leading Customer Relationship Management (CRM) systems, ensuring that sales teams can streamline their processes without disrupting their existing workflows. This adaptability makes Koncert an ideal solution for businesses of all sizes seeking to enhance their sales engagement strategies. The key features of Koncert's dialer technology include automation capabilities that enable sales teams to connect with prospects at an unprecedented scale. By automating the dialing process, sales representatives can focus on engaging with prospects rather than spending time on manual dialing. This not only increases the number of conversations but also optimizes productivity, allowing teams to allocate their time and resources more effectively. The platform also includes AI PitchLab, which trains representatives in real time with AI-powered feedback on tone, pacing, and talk-to-listen ratios, turning every call into a coaching opportunity. Additionally, Koncert offers Waterfall Data Enrichment, which automates prospect list clean-up and boosts connect rates with accurate, enriched data from multiple sources. This feature enhances the quality of leads that sales teams engage with, further improving the likelihood of successful conversions. The platform also provides valuable insights for coaching and training purposes, enabling sales managers to refine their strategies and improve overall team performance. Koncert's AI-driven auto dialer and cadence platform stand out in the B2B sales tools market by offering a comprehensive solution that enhances both conversation rates and pipeline development. The ability to customize dialing strategies based on specific sales workflows ensures that organizations can implement a solution that meets their unique needs. By empowering sales teams to engage more effectively with prospects, Koncert plays a crucial role in driving business growth and achieving sales objectives. **Average Rating:** 4.6/5.0 **Total Reviews:** 387 **How Do G2 Users Rate Koncert?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.9/10) - **Omnichannel:** 8.7/10 (Category avg: 8.6/10) - **API / Integrations:** 8.9/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.1/10 (Category avg: 8.6/10) **Who Is the Company Behind Koncert?** - **Seller:** [Koncert](https://www.g2.com/sellers/koncert) - **Company Website:** https://www.koncert.com/ - **Year Founded:** 2004 - **HQ Location:** Windham, NH - **Twitter:** @koncert (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2590826/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, SDR - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Mid-Market, 35% Small-Business #### What Are Koncert's Pros and Cons? **Pros:** - Time-saving (56 reviews) - Efficiency (46 reviews) - Lead Generation (39 reviews) - Ease of Use (32 reviews) - Automation (31 reviews) **Cons:** - Call Issues (35 reviews) - Dialer Issues (28 reviews) - Slow Loading (12 reviews) - Software Bugs (12 reviews) - Delays (11 reviews) ### What Do G2 Reviewers Say About Koncert? *AI-generated summary from verified user reviews* **Pros:** - Users love Koncert for its **time-saving capabilities** , enabling efficient dialing and increased productivity in booking meetings. - Users appreciate the **efficiency** of Koncert, significantly improving productivity and maximizing meeting bookings daily. - Users praise Koncert for its **efficiency in lead generation** , allowing for swift and effective outbound prospecting. - Users appreciate the **ease of use** of Koncert, enabling a streamlined and effective customer journey effortlessly. - Users value the **automation** in Koncert, enabling efficient outbound calling without manual dialing for each contact. **Cons:** - Users often face **call issues** like audio glitches and unclear statuses while dialing multiple lines in Koncert. - Users face **dialer issues** such as audio glitches and challenges with tracking calls, affecting overall usability. - Users experience **slow loading** during high volume dialing, affecting call flow and causing glitches in the system. - Users encounter **occasional software bugs** with Koncert, impacting functionality and dialer performance but not severely hindering use. - Users experience a **slight delay** in communication that can disrupt interactions and cause frustration. #### What Are Recent G2 Reviews of Koncert? **"[Enhances Outreach Efficiency via Intelligent Call Automation](https://www.g2.com/survey_responses/koncert-review-12306935)"** **Rating:** 4.5/5.0 stars *— Lina V.* [Read full review](https://www.g2.com/survey_responses/koncert-review-12306935) --- **"[Intuitive and User-Friendly, Perfect for Non-Technical Users](https://www.g2.com/survey_responses/koncert-review-11950009)"** **Rating:** 5.0/5.0 stars *— Derek S.* [Read full review](https://www.g2.com/survey_responses/koncert-review-11950009) --- #### What Are G2 Users Discussing About Koncert? - [What is Koncert used for?](https://www.g2.com/discussions/what-is-koncert-used-for) ### 19. [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty. **Average Rating:** 4.2/5.0 **Total Reviews:** 100 **How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Omnichannel:** 8.5/10 (Category avg: 8.6/10) - **API / Integrations:** 8.3/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?** - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage (11,195 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,792 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 28% Small-Business #### What Are Vonage Contact Center (formerly NewVoiceMedia)'s Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) - Easy Integrations (17 reviews) - Features (17 reviews) **Cons:** - Call Issues (6 reviews) - Customization Difficulty (5 reviews) - Expensive (5 reviews) - Limited Customization (5 reviews) - Communication Issues (4 reviews) ### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)? *AI-generated summary from verified user reviews* **Pros:** - Users find Vonage Contact Center to have **exceptional ease of use** , streamlining their communication with candidates effectively. - Users appreciate the **seamless CRM integration** of Vonage Contact Center, enhancing service management and customer interactions. - Users love the **easy setup** of Vonage Contact Center, enabling quick and seamless integration into their organization. - Users benefit from the **easy integrations** of Vonage Contact Center, enhancing their workflow with minimal hassle. - Users value the **seamless CRM integration** of Vonage Contact Center, enhancing personalization and optimizing efficiency. **Cons:** - Users experience **significant call issues** , particularly with number changes, spam markings, and slow connectivity. - Users face challenges with **limited customization** , finding it difficult to tailor features for specific workflows. - Users find the **price not competitive** , though believe Vonage offers value in comparison to competitors. - Users find the **limited customization** options frustrating, as they struggle to tailor features to their workflows. - Users report **communication issues** with Vonage, particularly in text messaging and spam flagging during cold calls. #### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)? **"[User-Friendly and Reliable Communication with Outstanding Support](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780)"** **Rating:** 5.0/5.0 stars *— RoHiT C.* [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780) --- **"[I have had Vonage for years and had no issues](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)"** **Rating:** 4.5/5.0 stars *— Caprice R.* [Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889) --- #### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)? - [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce) - [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do) - [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment - [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center) ### 20. [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) PhoneBurner is a power dialer that powers millions of conversations for 3000+ clients, and averages \> 10% answer rates. Unlike traditional dialers that prioritize speed, PhoneBurner balances speed and quality - so teams connect more and close more deals. No awkward lag. No dropped calls. Award-winning spam protection. Premium Tier 1 call network. Unmatched workflow automation. Built-in pickup probability. Designed for Total Call Deliverability, clients make more calls, achieve higher answer rates, and drive more positive call outcomes - while protecting the reputation of their numbers. Why PhoneBurner? - Unlimited power dialing - Up to 4x more calls and conversations - Instant, no-delay connections - Award-winning ARMOR® spam protection - Connect Scores pickup probability - Blended voice, email and SMS - 1-click voicemails - Post-call workflow automation - Real-time coaching - AI call transcription - Smart lead distribution - Cutting-edge analytics - The leader in 1-to-1 Responsible Communications™ Use our included CRM or integrate with 100+ apps like Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, and more, or create custom integrations through our API. Ready to join thousands of clients hitting double-digit answer rates? Start your free trial today. **Average Rating:** 4.7/5.0 **Total Reviews:** 283 **How Do G2 Users Rate PhoneBurner?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.9/10) - **Omnichannel:** 8.8/10 (Category avg: 8.6/10) - **API / Integrations:** 8.5/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind PhoneBurner?** - **Seller:** [PhoneBurner, Inc.](https://www.g2.com/sellers/phoneburner-inc) - **Company Website:** https://www.phoneburner.com - **Year Founded:** 2008 - **HQ Location:** Ladera Ranch, CA - **Twitter:** @PhoneBurner (12,534 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1837898/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, President - **Top Industries:** Financial Services, Insurance - **Company Size:** 79% Small-Business, 17% Mid-Market #### What Are PhoneBurner's Pros and Cons? **Pros:** - Time-saving (25 reviews) - Ease of Use (21 reviews) - Efficiency (14 reviews) - Helpful (13 reviews) - Customer Support (12 reviews) **Cons:** - Call Issues (5 reviews) - Expensive (5 reviews) - Dialer Limitations (3 reviews) - Learning Curve (3 reviews) - Missing Features (3 reviews) ### What Do G2 Reviewers Say About PhoneBurner? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **time-saving features** of PhoneBurner, enhancing efficiency with automated dialing and streamlined contact management. - Users love the **ease of use** with PhoneBurner, enjoying its seamless integration and remarkable customization features. - Users commend PhoneBurner's **efficiency** and user-friendly setup, optimizing their workflow and enhancing sales generation. - Users rave about the **exceptional onboarding experience** and responsive customer service provided by PhoneBurner. - Users commend PhoneBurner's **exceptional customer support** , highlighting their responsiveness and effective problem-solving capabilities. **Cons:** - Users find **call issues** with PhoneBurner due to the lack of direct CRM calling options, limiting productivity. - Users highlight the **high cost** of PhoneBurner, especially for agencies needing multiple client seats. - Users express frustration with **dialer limitations** in PhoneBurner, preferring more flexible increments for calling lists. - Users report a **challenging learning curve** , particularly with advanced features and a complicated interface during setup. - Users are frustrated with **missing features** , particularly the lack of CRM integration and robust functionalities. #### What Are Recent G2 Reviews of PhoneBurner? **"[Effortless Setup, Boosts Dial Efficiency](https://www.g2.com/survey_responses/phoneburner-review-12801370)"** **Rating:** 5.0/5.0 stars *— Jason C.* [Read full review](https://www.g2.com/survey_responses/phoneburner-review-12801370) --- **"[Exceptional Compliance and Support, User-Friendly UI](https://www.g2.com/survey_responses/phoneburner-review-12517663)"** **Rating:** 4.5/5.0 stars *— John O.* [Read full review](https://www.g2.com/survey_responses/phoneburner-review-12517663) --- #### What Are G2 Users Discussing About PhoneBurner? - [What is PhoneBurner used for?](https://www.g2.com/discussions/what-is-phoneburner-used-for) - [How much does PhoneBurner cost?](https://www.g2.com/discussions/how-much-does-phoneburner-cost) - [How long is PhoneBurner free trial?](https://www.g2.com/discussions/how-long-is-phoneburner-free-trial) - 1 comment - [How do you use PhoneBurner?](https://www.g2.com/discussions/how-do-you-use-phoneburner) - [What is a PhoneBurner?](https://www.g2.com/discussions/what-is-a-phoneburner) - 2 comments ### 21. [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,566 **How Do G2 Users Rate Aircall?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10) - **Progressive Dialing:** 6.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Aircall?** - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** https://www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall (4,964 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5013970/ (809 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small-Business, 41% Mid-Market #### What Are Aircall's Pros and Cons? **Pros:** - Ease of Use (228 reviews) - Easy Integration (91 reviews) - Reliability (90 reviews) - Intuitive (89 reviews) - Call Recording (88 reviews) **Cons:** - Connection Issues (62 reviews) - Call Issues (49 reviews) - Dialer Issues (44 reviews) - Missing Features (37 reviews) - Slow Loading (37 reviews) ### What Do G2 Reviewers Say About Aircall? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Aircall, enabling seamless communication and reliable operations without issues. - Users value the **easy integration** of Aircall with CRM and helpdesk tools, enhancing their communication efficiency. - Users find Aircall to be **reliable and user-friendly** , greatly enhancing their customer support experience and workflow efficiency. - Users praise Aircall for being **intuitive** , simplifying setup, call routing, and CRM integrations for everyone. - Users appreciate the **automatic call recording** feature of Aircall, enhancing record-keeping and tracking for better efficiency. **Cons:** - Users experience **connection issues** with Aircall, including varying call quality and frequent disconnections impacting usability. - Users face **call issues** with Aircall, including uneven distribution, connection problems, and delays in receiving incoming calls. - Users face **dialer issues** with call rotation, delayed notifications, and problematic call handling that hinder productivity. - Users find **missing features** in Aircall, particularly in text handling, voicemail extensions, and MMS support. - Users find the **slow loading** of Aircall frustrating, especially when syncing call logs and app responsiveness lag. #### What Are Recent G2 Reviews of Aircall? **"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"** **Rating:** 4.0/5.0 stars *— SAURABH B.* [Read full review](https://www.g2.com/survey_responses/aircall-review-12782101) --- **"[Aircall: User-Friendly, Reliable Call Center Platform That Scales with Powerful Analytics](https://www.g2.com/survey_responses/aircall-review-12657223)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/aircall-review-12657223) --- #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### 22. [Squaretalk](https://www.g2.com/products/squaretalk/reviews) Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty. **Average Rating:** 4.8/5.0 **Total Reviews:** 125 **How Do G2 Users Rate Squaretalk?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Omnichannel:** 9.4/10 (Category avg: 8.6/10) - **API / Integrations:** 9.4/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10) **Who Is the Company Behind Squaretalk?** - **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk) - **Company Website:** https://squaretalk.com/ - **Year Founded:** 2014 - **HQ Location:** Jerusalem - **Twitter:** @SquareTalk (31 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/squaretalk/ (74 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 54% Small-Business, 51% Mid-Market #### What Are Squaretalk's Pros and Cons? **Pros:** - Ease of Use (24 reviews) - Reliability (18 reviews) - Features (16 reviews) - Automation (15 reviews) - Efficiency (15 reviews) **Cons:** - Limited Features (5 reviews) - Difficult Setup (4 reviews) - Missing Features (4 reviews) - Complex Features (3 reviews) - Complexity (3 reviews) ### What Do G2 Reviewers Say About Squaretalk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Squaretalk, benefiting from its seamless integration and clear admin dashboard. - Users find Squaretalk a **highly reliable solution** for automating call support and SMS marketing effectively. - Users appreciate the **user-friendly interface** of Squaretalk, making it easy for anyone to navigate and utilize effectively. - Users value the **automation capabilities** of Squaretalk, enhancing efficiency in call support and marketing efforts. - Users value the **efficiency** of Squaretalk, enhancing operations with real-time analytics and effective patient management tools. **Cons:** - Users note the **limited features** of Squaretalk, wishing for more advanced options and improved integrations. - Users find the **difficult setup** process for Squaretalk challenging and often overwhelming, impacting overall usability. - Users highlight the **lack of advanced features** in Squaretalk, such as conditional logic for reports and third-party integrations. - Users find the **complex features** of Squaretalk overwhelming, especially for new users navigating advanced settings and workflows. - Users find the **complexity** of advanced features and settings challenging, particularly for newcomers and during peak usage. #### What Are Recent G2 Reviews of Squaretalk? **"[Reliable Call Management for Faster Client Support](https://www.g2.com/survey_responses/squaretalk-review-12993753)"** **Rating:** 5.0/5.0 stars *— Anna M.* [Read full review](https://www.g2.com/survey_responses/squaretalk-review-12993753) --- **"[Scales Without the Growing Pains](https://www.g2.com/survey_responses/squaretalk-review-12958668)"** **Rating:** 5.0/5.0 stars *— Akbar A.* [Read full review](https://www.g2.com/survey_responses/squaretalk-review-12958668) --- #### What Are G2 Users Discussing About Squaretalk? - [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for) ### 23. [ConnectAndSell](https://www.g2.com/products/connectandsell/reviews) ConnectAndSell is a cutting-edge sales acceleration solution designed to enhance the efficiency and effectiveness of sales teams by facilitating more meaningful conversations with decision-makers in a shorter amount of time. By integrating human expertise with advanced artificial intelligence, ConnectAndSell streamlines the outbound sales process, making it easier for teams to engage with potential clients and drive revenue growth. Targeted primarily at sales organizations looking to optimize their outbound strategies, ConnectAndSell caters to a diverse audience, including startups, established enterprises, and sales professionals aiming to refine their approach to lead generation. The platform is particularly beneficial for teams launching new outbound initiatives or those seeking to improve existing processes. By leveraging ConnectAndSell's technology, users can expect to see a significant increase in the number of quality conversations, which is essential for closing deals and expanding their customer base. One of the standout features of ConnectAndSell is its unique combination of live agents and automation. This dual approach allows sales representatives to bypass common obstacles, such as gatekeepers, and connect directly with key decision-makers. The platform's AI-driven insights further enhance this process by providing data that helps identify the right buyers to target, ultimately leading to more booked meetings. The emphasis on compliance and scalability ensures that organizations can grow their sales efforts without compromising on regulatory standards or operational efficiency. In addition to its robust technological capabilities, ConnectAndSell positions itself as a partner in the development of sales teams. With over a decade of experience and millions of successful sales conversations under its belt, the company focuses on enablement and coaching, ensuring that sales representatives not only dial faster but also sell smarter. This commitment to rep development sets ConnectAndSell apart from traditional software solutions, as it emphasizes the importance of continuous improvement and skill enhancement within sales teams. Overall, ConnectAndSell offers a comprehensive solution for organizations looking to accelerate their sales processes. By combining human interaction with powerful automation and AI insights, it empowers sales teams to achieve their goals more efficiently while fostering an environment of growth and development. **Average Rating:** 4.3/5.0 **Total Reviews:** 229 **How Do G2 Users Rate ConnectAndSell?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Omnichannel:** 7.8/10 (Category avg: 8.6/10) - **API / Integrations:** 8.6/10 (Category avg: 8.6/10) - **Progressive Dialing:** 7.9/10 (Category avg: 8.6/10) **Who Is the Company Behind ConnectAndSell?** - **Seller:** [ConnectAndSell](https://www.g2.com/sellers/connectandsell) - **Company Website:** https://www.connectandsell.com - **Year Founded:** 2007 - **HQ Location:** Los Gatos, California - **Twitter:** @ConnectAndSell (1,627 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/105048/ (92 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Development Representative, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Mid-Market, 39% Small-Business #### What Are ConnectAndSell's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Time-saving (5 reviews) - Efficiency (4 reviews) - Lead Generation (4 reviews) - Call Recording (3 reviews) **Cons:** - Call Issues (4 reviews) - Delays (3 reviews) - Integration Issues (2 reviews) - Slow Loading (2 reviews) - System Delays (2 reviews) ### What Do G2 Reviewers Say About ConnectAndSell? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **outstanding customer support** from ConnectAndSell, enhancing their overall productivity and experience. - Users appreciate the **time-saving benefits** of ConnectAndSell, enabling increased productivity and more connected calls. - Users praise the **efficiency** of ConnectAndSell, significantly increasing connected calls and booked meetings. - Users highlight the **efficient lead generation** of ConnectAndSell, allowing reps to book more meetings and increase productivity. - Users appreciate the **call recording capabilities** of ConnectAndSell, enhancing efficiency and follow-up processes significantly. **Cons:** - Users experience **call issues** such as delays and dropped calls, though adaptation makes it manageable. - Users experience **call delays** that can lead to occasional dropped calls, impacting overall connectivity and efficiency. - Users face **integration issues** with ConnectAndSell, lacking direct CRM integration and relying on outdated file exports. - Users experience **slow loading** issues that can hinder their efficiency and effectiveness during calls. - Users experience **system delays** , causing occasional dropped calls and connection issues during conversations with prospects. #### What Are Recent G2 Reviews of ConnectAndSell? **"[Helped us launch our Outbound Sales initiatives!](https://www.g2.com/survey_responses/connectandsell-review-12664460)"** **Rating:** 5.0/5.0 stars *— Christina M.* [Read full review](https://www.g2.com/survey_responses/connectandsell-review-12664460) --- **"[ConnectAndSell Supercharged Our Customer Conversations](https://www.g2.com/survey_responses/connectandsell-review-12683115)"** **Rating:** 5.0/5.0 stars *— Rob C.* [Read full review](https://www.g2.com/survey_responses/connectandsell-review-12683115) --- #### What Are G2 Users Discussing About ConnectAndSell? - [What is ConnectAndSell used for?](https://www.g2.com/discussions/what-is-connectandsell-used-for) ### 24. [FlashIntel](https://www.g2.com/products/flashintel/reviews) FlashRev OS is a cutting-edge Agentic AI platform that enhances sales and customer experience (CX) by leveraging autonomous AI agents, omnichannel engagement, and hyper-personalized interactions. Our AI-powered solutions help businesses unlock 30% more conversions and achieve 25% higher customer retention while significantly reducing operational costs. Core Capabilities & Features - Unified GTM stack: FlashRev integrates multiple sales and outreach tools in one interface — from data enrichment, lead generation, outreach sequencing, to calling and engagement. - AI-driven prospecting & lead generation: It can generate high-quality lead lists using large B2B databases and data enrichment, help segment and prioritize leads, and perform real-time company research and analysis. - Omnichannel outreach: Supports outreach via multiple channels — email, phone (call), SMS / messaging / social — allowing companies to reach prospects in the way that works best. - Automated & high-volume calling: Through an “AI Parallel Dialer,” FlashRev can dial many contacts simultaneously (e.g. up to 10 at once), dramatically increasing outreach volume and improving connection rates. - Automated follow-up & messaging sequences: Once leads are identified, FlashRev can run outreach sequences — sending personalized emails or messages automatically, following up, and managing schedule/appointments. - CRM and CRM-stack integration: FlashRev integrates with existing CRM tools, enabling seamless workflow from lead generation to deal tracking. **Average Rating:** 4.6/5.0 **Total Reviews:** 664 **How Do G2 Users Rate FlashIntel?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Omnichannel:** 9.4/10 (Category avg: 8.6/10) - **API / Integrations:** 9.3/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.6/10 (Category avg: 8.6/10) **Who Is the Company Behind FlashIntel?** - **Seller:** [FlashIntel](https://www.g2.com/sellers/flashintel) - **Year Founded:** 2022 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/myflashcloud/ (76 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sr. BDR - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Mid-Market, 37% Small-Business #### What Are FlashIntel's Pros and Cons? **Pros:** - Ease of Use (143 reviews) - Features (140 reviews) - Lead Generation (93 reviews) - Automation (80 reviews) - Effective (69 reviews) **Cons:** - Outdated Data (40 reviews) - Outdated Information (30 reviews) - Inaccurate Data (26 reviews) - Data Inaccuracy (22 reviews) - Data Accuracy (21 reviews) ### What Do G2 Reviewers Say About FlashIntel? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of FlashIntel remarkable, thanks to its intuitive UI and integrated sales tools. - Users rave about the **remarkable data enrichment capabilities** of FlashIntel, enhancing understanding of market trends and user behavior. - Users love the **efficient lead generation** capabilities of FlashIntel, simplifying their sales processes significantly. - Users value the **automation features** of FlashIntel, enhancing efficiency and maximizing outreach with ease. - Users value the **remarkable accuracy** and insights provided by FlashIntel, enhancing team monitoring and decision-making. **Cons:** - Users feel that **outdated data** negatively affects FlashIntel's overall performance and call quality. - Users suggest that **outdated information** in FlashIntel impacts call quality and need to be updated for better performance. - Users are frustrated by the **inaccurate data** in FlashIntel, leading to inefficiencies and additional troubleshooting efforts. - Users highlight the **data inaccuracy** in FlashIntel, noting that even verified information often lacks proper mapping. - Users express concerns about the **inaccuracy of data** , highlighting outdated information and poor mapping undermining its effectiveness. #### What Are Recent G2 Reviews of FlashIntel? **"[Revolutionary Auto Dialer That 3x Boosts My Outbound Operations](https://www.g2.com/survey_responses/flashintel-review-11220704)"** **Rating:** 5.0/5.0 stars *— Anna k.* [Read full review](https://www.g2.com/survey_responses/flashintel-review-11220704) --- **"[Remarkable Sales Intelligence App, but Calls for Data Refinement](https://www.g2.com/survey_responses/flashintel-review-11679329)"** **Rating:** 4.5/5.0 stars *— Sunnysher H.* [Read full review](https://www.g2.com/survey_responses/flashintel-review-11679329) --- ### 25. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today. **Average Rating:** 4.8/5.0 **Total Reviews:** 852 **How Do G2 Users Rate Kixie PowerCall & SMS?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) - **Omnichannel:** 8.9/10 (Category avg: 8.6/10) - **API / Integrations:** 9.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Kixie PowerCall & SMS?** - **Seller:** [Kixie](https://www.g2.com/sellers/kixie) - **Company Website:** https://www.kixie.com - **Year Founded:** 2013 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 83% Small-Business, 16% Mid-Market #### What Are Kixie PowerCall & SMS's Pros and Cons? **Pros:** - Ease of Use (87 reviews) - Helpful (74 reviews) - Customer Support (70 reviews) - Time-saving (52 reviews) - Automation (43 reviews) **Cons:** - Call Issues (29 reviews) - Dialer Issues (15 reviews) - Number Issues (15 reviews) - Missing Features (14 reviews) - Connection Issues (13 reviews) ### What Do G2 Reviewers Say About Kixie PowerCall & SMS? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Kixie PowerCall & SMS, facilitating quick connections and efficient workflows. - Users value the **efficiency** of Kixie, enhancing productivity and boosting meaningful conversations in cold calling efforts. - Users highlight the **excellent customer support** of Kixie PowerCall & SMS, enhancing the overall user experience significantly. - Users appreciate the **time-saving features** of Kixie PowerCall & SMS, enhancing communication efficiency and organization. - Users value the **automation features** of Kixie PowerCall & SMS, enhancing productivity and streamlining communication effortlessly. **Cons:** - Users report **call issues** with connectivity and navigation, hindering the overall experience despite helpful support. - Users experience **dialer issues** , particularly with call and messaging transitions, affecting their overall satisfaction with Kixie. - Users express a need for improved **number handling features** , like easier dialing and better client search capabilities. - Users desire **missing features** such as emailing and improved app functionality for a smoother experience with Kixie. - Users face occasional **connection issues** that disrupt workflow, yet support is responsive and helpful when needed. #### What Are Recent G2 Reviews of Kixie PowerCall & SMS? **"[Streamlined Outreach with Seamless CRM Integration](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)"** **Rating:** 4.0/5.0 stars *— Adil Mohammad Salim S.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718) --- **"[With Kixie my cold calls get answered consistently. Highly recommend](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)"** **Rating:** 5.0/5.0 stars *— Johno O.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214) --- #### What Are G2 Users Discussing About Kixie PowerCall & SMS? - [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for) ## What Is Auto Dialer Software? [Sales Tools](https://www.g2.com/categories/sales-tools) ## What Software Categories Are Similar to Auto Dialer Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) --- ## How Do You Choose the Right Auto Dialer Software? ### What You Should Know About Auto Dialer Software ### What is Auto Dialer Software? Auto dialer software automates telephone dialing using numbers pulled from a list and connects either to a live agent or a prerecorded message. These tools eliminate the tedious task of manual dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message. Auto dialer software often requires a computer, a voice modem, and an active telephone line; though cloud-based solutions are becoming more prevalent. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone. ### What are the Common Features of Auto Dialer Software? The following are some core features within auto dialer software that can help users make the most of them: **Predictive dialing:** This dialing type allows for multiple phone numbers to be called at once. Predictive dialers use an algorithm to time dial the next number by identifying when an operator is towards the end of their script or active call. Predictive dialing increases the efficiency of call center agents, as there is less idle time in between calls.  **Progressive dialing:** Progressive dialers, also known as power dialers, allow for a seamless transition between calls by placing the next call immediately after the current call has finished. Teams can gather notes or strategies prior to each call as the dial rate is not predetermined, as they are with predictive dialers.  **Preview dialing:** Preview dialers enable the operator to skip or delay the next call, allowing them time to prepare information and personalize the call. This automatic dialing method is typically used when organizations are focused on quality, rather than quantity.  **Interactive voice response (IVR):** IVR enables callers to retrieve information through a voice response system without having to speak directly with an agent. It allows callers to use touch tone selections or voice recognition to resolve their inquiries or route their call accordingly.  **Call recording:** These products provide the ability to record calls to access or evaluate at a later time to ensure that quality and compliance standards are being met. Some solutions also provide the ability to pause live recordings, typically to ensure compliance with local regulations.  **Location generation:** Auto dialer software can generate a local area code to assist the caller in increasing the likelihood of pickup.  **Voice broadcast:** Voice broadcasting allows users to present a pre-recorded audio message when a call is answered. **API/Integrations:** Auto dialer software provides multiple APIs or integrations with other software within an organization’s tech stack to ensure data is transferred to the source of truth, typically a CRM, to manage all interactions with prospects or customers.  **Call scrubbing:** This feature of auto dialer software removes numbers from an uploaded list of numbers in the National Do Not Call (DNC) Registry or other industry sources.  **Voice activity detection:** Voice activity detection enables dialers to recognize if a human answered the call or an answering machine. If a human answers the call, the dialer routes the call to an available agent. For an answering machine detection, the call is typically dropped. **Callback scheduling:** This feature enables users to reschedule calls for follow-ups within the dialing solution itself, either through an agent or through a prompt. **Whisper coaching:** Some solutions enable supervisors or call center operators to listen to a call in real time and train reps, or agents.  ### What are the Benefits of Auto Dialer Software? Auto dialer software can have its own set of benefits, as mentioned below.  **Improved efficiency:** These dialing systems, regardless of dialing mode, increase the efficiency of agents and reps by eliminating manual dialing and minimizing wait times. Auto dialers enable organizations to streamline the dialing process, allowing reps to gather information around the call recipient and personalize conversations, leading to more productive conversations.  **Performance monitoring:** Auto dialers provide managers and operators with key performance data of reps or agents. With call recording, whisper coaching, and other vital features, managers can gain insight into the productivity and performance of their team, as well as ensure that they adhere to best practices and remain compliant.  **Filtering out invaluable numbers:** Auto dialer software provides CRM integration to update the information on the customer record in the CRM to avoid future calls to disconnected numbers, ‘Do Not Disturb’ numbers, or other invaluable numbers. This improves a business’ data quality and saves the organization time in the future.  **CRM integration:** Auto dialing solutions that integrate with an organization’s CRM allow agents to easily access customer data to tailor conversations accordingly. This allows the reps, or contact center agents, to have a more productive call, enhancing the customer experience. ### Who Uses Auto Dialer Software? Given its focus on increasing the productivity of inbound and outbound callers, a variety of organizations leverage auto dialers. A few of the primary users are listed below.  **Contact centers:** Contact centers are key users of auto dialers as they typically are customer support teams to manage inbound calls and ensure quality assurance of customer inquiries. While contact centers are generally omnichannel, such as SMS and email support, they leverage an automated dialer to eliminate manual dialing and improve agent productivity. Given the volume of inbound calls, contact centers leverage the call routing and call distribution capabilities of some auto dialer solutions to ensure that calls are supported by the next available agent. Contact centers in various industries use auto dialers, such as telemarketing agencies, [staffing services](https://www.g2.com/categories/staffing-services), nonprofit organizations, and [contact center outsourcing service providers](https://www.g2.com/categories/contact-center-outsourcing-services), among others.  **Sales teams:** Sales teams can also leverage auto dialing solutions to improve outbound sales and lead generation efforts. Outbound sales teams use auto dialing solutions by integrating with CRM software to begin the customer relationship and streamline the lead management process by ensuring that all interactions are recorded in the CRM software. Reps, particularly at outbound call centers, leverage automated dialers to streamline their process and ensure timely follow-up with prospective customers. While many sales teams leverage auto dialers to increase reps’ efficiencies, they are particularly effective for lead generation and [outsourced sales providers](https://www.g2.com/categories/outsourced-sales-providers) who seek to source new leads.  #### Software Related to Auto Dialer Software [Contact center software](https://www.g2.com/categories/contact-center-6bd42d00-19c7-4b5f-932e-b59c7b734b66) **:** Contact center software provides organizations with the capabilities to run a cloud-hosted customer contact center. This software is closely related to auto dialer software, as it provides similar features. However, contact center software extends further by providing multiple channels for call center reps to leverage in addition to dialing systems. [Call center infrastructure (CCI) software](https://www.g2.com/categories/call-center-infrastructure-cci) **:** CCI software, similar to auto dialer software, assists in managing inbound and outbound communications. However, CCI software provides additional features to manage operations and back-office tasks, as compared to auto dialer solutions which are focused primarily on eliminating manual dials and increasing efficiencies of operations. [Outbound call Tracking](https://www.g2.com/categories/outbound-call-tracking) **:** Outbound call tracking and auto dialers have broad overlap in benefits and use cases, but outbound call tracking needs to be prompted to call and is primarily focused on storing data from the call. Alternatively, auto dialing systems are focused on streamlining workflows by providing automated dials and increasing agent productivity.  ### Challenges with Auto Dialer Software Auto dialer software solutions can come with their own set of challenges. A few of them are listed below.  **Legal constraints:** There are various laws and regulations pertaining to the use of auto dialers, most notably, the Telephone Consumer Protection Act (TCPA), which prohibits the use of these tools for uninvited calls. Additionally, the Telemarketing Sales Rule (TSR) requires telemarketers to note specific disclosures of information and sets parameters on an acceptable time zone to call consumers. These regulations also prohibit placing calls to consumers who have noted a desire to be removed from a contact list, and thus are placed on a ‘Do Not Call’ (DNC) list. The federal and state regulations pertaining to the use of auto dialing are ever-evolving, so it is imperative to understand the rules for the buyer's geographical area and industry when selecting a software.  **Blocking and hang-ups:** Given the increasing use of auto dialing, many individuals have technology in place to block calls from auto dialers. Additionally, there is typically a delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it's an automatic dialer and potentially discontinue the call.  **Voicemail incompatibility:** Automated messages from auto dialers sometimes do not mix seamlessly with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function properly in the recordings. While the technology has evolved and mitigated some of these challenges, it is still important to note when evaluating these products.  **Negative opinions:** Due in part to the artificial element of auto dialing, many people report a dislike for auto-dialed calls. Excessive or indiscriminate use of these tools may harm customer opinion, or potentially violate laws and regulations.  ### How to Buy Auto Dialer Software #### Requirements Gathering (RFI/RFP) for Auto Dialer Software Requirements gathering for auto dialer software is critical to ensure that the business is leveraging a product that meets their needs. To do so, companies must evaluate the software based on their critical needs, as given below.  #### Compare Auto Dialer Products **Create a long list** Long lists are created by eliminating software options that do not provide critical functionality. To make a long list for an auto dialer vendor, a buyer should look at the essential functionalities and determine which products provide the necessary features. Auto dialer software enhances the efficiency and effectiveness of high-volume calling campaigns, can assist in streamlining customer service support, and ensures compliance to industry standards and regulations. A typical long list should not contain more than 10 products unless there are many similar options. In this case, buyers should consider a product’s ability to integrate with existing software, scalability, customization, and any relevant industry or geographical regulations to eliminate products.  **Create a short list** From the long list of auto dialer vendors, it is helpful to narrow down the list and develop a shorter list of contenders, preferably no more than three to five. With this in hand, businesses can produce a matrix comparing the various offerings’ tiers, features, compatibility, and pricing.  **Conduct demos** To ensure the comparison is thoroughgoing, the user should leverage a free trial or demo for each software solution on the short list with the same use cases and criteria for evaluation. This will allow the business to evaluate like for like and see how each product stacks up against the competition.  #### Selection of Auto Dialer Software **Choose a selection team** Auto dialer software can play a central role in an organization’s operations, particularly in contact centers or outsourced sales providers, emphasizing the importance of selecting a solution that best fits your requirements. It is important to consider how implementing an auto dialer system will impact the buyer's organization; thus an IT administrator should be a key decision maker. Managers, or operators, should also play a crucial role in the selection as they are familiar with how the auto dialer will be leveraged and understand the key functionalities to evaluate.  Other members of the selection team may include a legal and finance representative, to ensure costs and compliance regulations are met, as well as other members of departments which plan to leverage this technology. This selection team will ensure that all use cases and potential applications of the software can be assessed and ensure the compliance of a potential auto dialer software.  **Negotiation** When negotiating a software contract, it is crucial to minimize risk in terms of performance or security and accurately assess the business needs relating to this software. Some solutions are priced based on the number of licenses (or the number of users), with the potential for additional charges based on add-on features, businesses should estimate the number of users they may require. If the company has cash flow, it behooves them to ask for a discount in return for an annual upfront payment rather than a monthly fee.  Buyers should also determine if they need assistance implementing the auto dialer solution or integrating it with another system. Lastly, businesses should also decide how long they will need this solution to better negotiate with longer-term contracts.  **Final decision** The final decision should be made based on all the information gathered previously. Businesses should seek to prioritize needs and select the tool that meets most, if not all, of their requirements. Companies should remember that there is likely no one perfect software, but one that best meets the needs of their business.  ### Auto Dialer Software FAQs ### Most Popular FAQs #### Which auto dialer software has the best reviews? Several auto dialer platforms stand out for consistently high satisfaction scores across thousands of verified user ratings. Based on overall ratings from real users, the top-reviewed options include: - [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for outbound sales teams, recognized for real-time call coaching, session-level visibility, and the ability to increase daily call volume for SDR and AE teams dramatically. - [Orum](https://www.g2.com/products/orum/reviews): An AI dialing platform designed for revenue teams, praised for its conversation intelligence layer, automated pipeline activity logging, and high-volume dialing throughput. - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialing tool that earns high marks for its clean interface, AI-powered call routing, and integration-friendly design suited for fast-moving sales teams. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A combined calling and SMS platform highly rated for quick setup, local presence dialing, and tight CRM integrations that reduce manual data entry between calls. #### What is the best auto dialer software for outbound sales teams? The strongest auto dialers for outbound sales reduce idle time between calls, automatically surface contact context, and integrate directly with a CRM, so reps stay in the flow. Top picks from users running active outbound programs include: - [Close](https://www.g2.com/products/close/reviews): A CRM with a built-in power dialer designed specifically for outbound-heavy sales teams, valued for consolidating calling, email, and SMS in one platform without requiring separate tooling. - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer built for high-volume cold calling, recognized for its efficient lead workflow, voicemail drop feature, and ability to connect reps with live prospects faster and with less effort. - [Voiso](https://www.g2.com/products/voiso/reviews): An outbound call center platform praised for real-time agent monitoring, campaign-level performance analytics, and multi-campaign management across distributed teams. - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialer purpose-built for outbound sales, recognized by users for its high connection rates, automated voicemail drop, and seamless CRM sync that keeps rep activity logged without manual entry. #### What is the best auto dialer software with CRM integration? Auto dialers with strong CRM integration get rid of tool-switching, automatically log call outcomes, and surface contact history the moment a prospect picks up. Platforms that consistently earn high marks for CRM connectivity include: - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform with native integrations into dozens of CRMs and helpdesks, enabling automatic call logging, activity syncing, and real-time data access during live calls. - [Aloware](https://www.g2.com/products/aloware/reviews): A contact center platform with deep CRM sync capabilities, well-regarded by SMB sales teams for automating follow-up workflows triggered directly by call outcomes and dispositions. - [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform that combines a built-in dialer with prospecting and CRM-connected sequencing, enabling reps to move from outreach to live calls within a single workflow. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A calling and SMS platform recognized for its native integrations with HubSpot, Salesforce, and Pipedrive, automatically logging call outcomes and SMS activity directly into contact records without manual entry. #### What are the top auto dialer services for call centers? Call centers need auto dialers that handle high call volume, support supervisory monitoring, maintain compliance, and operate reliably at scale. The following platforms see strong adoption in call center environments: - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): An enterprise-grade contact center solution with predictive, progressive, and preview dialing modes, along with routing, IVR, and workforce management tools built for high-volume operations. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A comprehensive cloud contact center platform used by large outbound operations for its omnichannel capabilities, AI-powered routing, and campaign management features. - [Squaretalk](https://www.g2.com/products/squaretalk/reviews): A call center communication platform that earns recognition for its real-time monitoring dashboards, multi-campaign support, and agent performance visibility across distributed teams. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): A cloud-based contact center solution valued by call center operators for its reliable carrier infrastructure, built-in compliance controls, and supervisor monitoring tools that support large outbound teams. #### What are the different types of auto dialers? Auto dialer software comes in four primary modes, each suited to different calling objectives and team sizes. A predictive dialer uses algorithms to dial multiple numbers simultaneously and connects agents only when a live person answers, making it best suited for high-volume outbound call centers.  A power dialer works on a one-to-one basis, automatically dialing the next contact the moment an agent completes a call, offering a balance of speed and control without the risk of dropped calls. A progressive dialer is similar to a power dialer but introduces a brief pause between connections, giving agents a moment to review contact details before the call connects.  A preview dialer gives agents full control by surfacing lead information first and only dialing when the agent chooses to proceed, making it the right choice for complex or sensitive conversations where preparation matters. ### Small Business FAQs #### What is the most affordable auto dialer software for SMBs? Evaluating [SMB auto-dialer software](https://www.g2.com/categories/auto-dialer/small-business) on a budget means finding platforms that balance core dialing functionality with low total cost of ownership and minimal technical overhead. These platforms earn consistent marks from SMB users watching their spend closely: - [DialedIn](https://www.g2.com/products/dialedin/reviews): A flexible auto dialer offering power and preview dialing at a price point accessible to small teams, with a clean interface that reduces training time and administrative setup overhead. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): A cloud-based calling platform popular with small and mid-sized sales teams for its competitive per-seat pricing, extensive CRM integration library, and international calling capabilities. - [Aircall](https://www.g2.com/products/aircall/reviews): A cloud phone system with power dialing features recognized by SMBs for its straightforward setup, transparent pricing, and pre-built integrations with HubSpot, Salesforce, and other common tools. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform that small teams frequently choose for its affordable per-seat cost, broad CRM integration library, and built-in SMS capabilities that remove the need for a separate messaging tool. #### What is the best auto dialer software for startups? Startups need an auto dialer that deploys quickly, integrates with their existing stack, and does not require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full range of options for small business auto dialer software on G2: - [Close](https://www.g2.com/products/close/reviews): Purpose-built for early-stage sales teams, Close bundles a CRM and auto dialer into one interface, allowing founders and small reps to track deals and place calls without juggling separate tools. - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer favored by startup sales reps for its fast onboarding, voicemail drop workflow, and ability to move through high call volumes without administrative complexity. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): Startup teams highlight Kixie's same-day setup, Chrome extension workflow, and responsive support team as key reasons for choosing Kixie as their first dedicated auto-dialer. - [DialedIn](https://www.g2.com/products/dialedin/reviews): A straightforward auto dialer that startup teams adopt for its affordable pricing, simple campaign setup, and predictive dialing mode that helps small outbound teams punch above their headcount. #### Which auto dialer software is the most user-friendly for startups? Teams with lean headcounts and no dedicated ops resources need an auto dialer that people adopt on day one without formal onboarding. Among platforms reviewed by startup-sized teams, these earn the highest usability marks. You can browse the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2: - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): Startup users consistently cite how quickly new reps get comfortable with Salesfinity, with most reporting full adoption within hours of initial setup and no formal training required. - [Close](https://www.g2.com/products/close/reviews): Well-reviewed for its clean, distraction-free calling and pipeline view that does not require a training period to navigate, even for reps new to dedicated sales tools. - [Aloware](https://www.g2.com/products/aloware/reviews): Users highlight Aloware's guided setup process, intuitive call queue interface, and responsive support team as reasons lean startup teams get productive quickly. - [Aircall](https://www.g2.com/products/aircall/reviews): Consistently cited by small teams for its simple tab-based interface and fast onboarding, with users frequently noting they were making calls within minutes of downloading the app and entering their credentials. #### What is the best auto dialer software for real estate agents? Real estate professionals relying on auto dialers typically need tools that support high call volume, manage large contact lists efficiently, and connect to property and lead management systems. You can explore the full range of small business auto dialer software options on G2 to compare by use case: - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): Frequently used by real estate agents for its fast lead list dialing, voicemail drop functionality, and call tracking that keeps outreach organized without adding CRM complexity. - [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform used by real estate outreach teams for combining a built-in dialer with contact data, enabling agents to build and call prospect lists within a single workflow. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud dialer with native integrations into real estate CRMs, valued by agents for automatic call logging, SMS outreach capabilities, and team-level call analytics. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A dialing and SMS platform used by real estate teams for its local presence dialing feature, which increases answer rates when calling prospects in specific markets by displaying a local area code. #### What is the best auto dialer for high-volume lead generation teams? High-volume lead gen teams need a dialer that minimizes agent idle time, automatically filters out busy signals and voicemails, and scales with campaign size without adding administrative burden. You can explore the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2 for additional options: - [Nooks](https://www.g2.com/products/nooks/reviews): Built for high-throughput outbound campaigns, Nooks enables teams to run parallel dials across multiple contacts simultaneously while keeping agents focused exclusively on live conversations. - [DialedIn](https://www.g2.com/products/dialedin/reviews): An auto dialer designed for outbound-intensive teams, praised for its predictive dialing mode, lead queue management, and campaign-level reporting that surfaces what is and is not converting. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): Used by outbound-focused lead gen teams for its multi-line dialing, campaign management capabilities, and real-time analytics that help managers adjust pacing and scripting mid-campaign. - [Orum](https://www.g2.com/products/orum/reviews): A high-volume parallel dialer recognized by lead generation teams for its AI-powered voicemail detection, automated activity logging, and the ability to dramatically increase rep-to-conversation ratios at scale. ### Enterprise FAQs #### What is the best-rated auto dialer software for tech enterprises? Technology enterprises need auto dialers that support large agent deployments, integrate with complex sales stacks, and deliver conversation intelligence across campaigns. These platforms earn the strongest ratings from enterprise tech buyers, and you can explore the full range of[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for enterprise SDR teams, recognized for live call coaching overlays, session replays, and the ability to run multiple simultaneous dials without sacrificing call quality. - [Orum](https://www.g2.com/products/orum/reviews): An AI-driven dialing platform adopted by enterprise revenue teams for its conversation intelligence capabilities, automated Salesforce activity logging, and high-volume dialing throughput at scale. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A mature enterprise contact center platform valued by large tech organizations for its multi-mode dialing, customizable routing rules, and deep integrations with CRM and workforce management systems. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): An enterprise-grade cloud contact center recognized by large tech buyers for its omnichannel architecture, AI-powered engagement tools, and flexible campaign configuration that supports complex outbound operations at scale. #### What is the most reliable auto dialer software tool for enterprises? Enterprise buyers prioritize consistent uptime, accurate call routing, and dependable performance during peak campaign periods. Among enterprise-deployed platforms in this review set, these earn the strongest recognition for reliability. You can explore more on the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) page on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise sales organizations consistently cite Nooks's stable, parallel-dialing infrastructure and reliable call connectivity as core drivers of large-scale adoption across SDR teams. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A cloud contact center platform recognized by enterprise operators for its mature infrastructure, uptime consistency, and robust disaster recovery and call routing capabilities at scale. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers highlight RingCentral's established carrier network, predictable call quality, and breadth of compliance and security features as long-term drivers of platform confidence. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A long-established enterprise contact center platform trusted by large organizations for its carrier-grade infrastructure, consistent uptime track record, and dedicated implementation and support resources. #### What is the best-reviewed auto dialer software for enterprise app integration? Integration depth is a top evaluation criterion for enterprise buyers managing layered CRM, marketing automation, and data infrastructure. Platforms that stand out for integration capabilities include, and you can explore the full[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2 for a complete comparison: - [Orum](https://www.g2.com/products/orum/reviews): Enterprise reviewers highlight Orum's direct Salesforce integration, automated activity logging, and API connectivity as key differentiators for teams running complex, multi-touch sales operations. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Five9's open platform and pre-built integrations with Salesforce, ServiceNow, and major workforce management tools make it a strong fit for enterprises with layered integration requirements. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators recognize Genesys for its flexible integration framework, open APIs, and pre-built connectors that link outbound dialing campaigns to CRM, analytics, and business intelligence systems. - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's bi-directional Salesforce sync, Outreach and Salesloft compatibility, and API-level flexibility as reasons it fits cleanly into complex, multi-tool revenue stacks without requiring custom engineering. #### What is the best auto dialer software for enterprise compliance management? Enterprises in regulated industries must ensure their dialing operations comply with TCPA, GDPR, and related frameworks, making compliance tooling a critical evaluation factor in platform selection. You can explore all compliance-ready options in the enterprise auto dialer software category on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise compliance teams value Genesys for its built-in consent management, time zone restrictions, Do Not Call list integration, and comprehensive call recording and audit trail capabilities. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform recognized in regulated enterprise environments for its TCPA compliance controls, call pacing enforcement, and campaign-level compliance reporting tools. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers in financial services and healthcare highlight RingCentral's compliance infrastructure, granular access controls, and call recording features as key factors in platform selection. - [Voiso](https://www.g2.com/products/voiso/reviews): An enterprise contact center platform recognized for its built-in compliance tooling, including time zone call restrictions, DNC list management, and call recording capabilities designed for regulated outbound environments. #### Which enterprise auto-dialer software offers the best AI-powered dialing features? AI capabilities in enterprise auto dialers have advanced from simple voicemail detection to include real-time coaching, predictive call scoring, and conversation intelligence across campaigns. The following platforms lead in AI maturity within the enterprise segment, and you can explore the latest AI feature comparisons in the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's AI-powered parallel dialing, real-time call-coaching overlays, and automated note-taking as features that reduce rep ramp time and improve conversation quality across large teams. - [Orum](https://www.g2.com/products/orum/reviews): Recognized by enterprise buyers for its AI-driven objection handling analysis, automated call transcription, and intent signals that help revenue teams prioritize which prospects to contact first. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators use Genesys's AI capabilities for intelligent call routing, predictive engagement scoring, and real-time agent assist features that improve first-call resolution rates across outbound campaigns. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform that enterprise teams rely on for AI-powered predictive dialing, intelligent virtual agents, and real-time supervisor analytics that surface coaching opportunities across active call campaigns. **Last updated on April 23, 2026**