# Best Enterprise Auto Dialer Software

## How Many Auto Dialer Software Products Does G2 Track?

**Total Products under this Category:** 186

### Category Stats (Sep 2026)

- **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** RingCentral Contact Center (+0.44%) - Among all products in this category, RingCentral Contact Center recorded the largest rating increase compared to last month

_Last updated: September 01, 2026_

## How Does G2 Rank Auto Dialer Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 47,800+ Authentic Reviews
- 186+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Auto Dialer Software
 ![G2 Grid® for Auto Dialer Software plotting products by satisfaction and market presence](https://www.g2.com/categories/auto-dialer/grids.png?focus%5B%5D=1188166&focus%5B%5D=125401&focus%5B%5D=348&focus%5B%5D=4215&focus%5B%5D=577&focus%5B%5D=5511&focus%5B%5D=377&focus%5B%5D=37283)

Highlighted products: Nooks, Orum, Five9 Intelligent Cloud Contact Center Platform, Genesys Cloud CX, GTM Workspace - Powered by ZoomInfo, Talkdesk, NICE CXone, and RingCentral Contact Center.

Underlying data: [Grid® JSON](https://www.g2.com/categories/auto-dialer/grids.json?focus%5B%5D=nooks&focus%5B%5D=orum&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=gtm-workspace-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=nice-cxone&focus%5B%5D=ringcentral-contact-center&segment=enterprise)

**Sponsored**

### CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1386&secure%5Bchosen_at%5D=2026-09-03T02%3A08%3A02Z&secure%5Bdisplayable_resource_id%5D=1386&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1386&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=87468&secure%5Bresource_id%5D=1386&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fauto-dialer%2Fenterprise&secure%5Btoken%5D=8fefb76dd52dc00792f9a7baf2c22a8c6d6f7d5b2984c23c4398e2121eb28e35&secure%5Burl%5D=https%3A%2F%2Fwww.cloudtalk.io%2Fdemo%2F&secure%5Burl_type%5D=book_demo)

### [Orum](https://www.g2.com/products/orum/reviews)

Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,090

#### How Do G2 Users Rate Orum?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.5/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.8/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Orum?

- **Seller:** [Orum](https://www.g2.com/sellers/orum)
- **Company Website:** www.orum.com
- **Year Founded:** 2018
- **HQ Location:** Austin, Texas
- **Twitter:** @OrumHQ  
213 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a77c6496f2b9ea12ee3b425fb4d2c204ff0032b410ef93d73dc8947b5cc7451f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forumhq%2F&secure%5Burl_type%5D=linkedin_company_website)  
169 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, SDR
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 48% Medium, 23% Small

#### What Do G2 Reviewers Say About Orum?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Orum for its **ease of use** , featuring a friendly interface and efficient dialing automation.
- Users benefit from Orum's **efficiency** , which greatly enhances productivity and speeds up the calling process.
- Users appreciate Orum for its **time-saving features** , enhancing productivity and efficiency in their cold calling efforts.
- Users praise Orum for its **enhanced productivity** , easier setup, and valuable analytics, boosting efficiency across teams.
- Users love the **speed and efficiency** of Orum's Parallel Dialer, enhancing their productivity in sales calls.

##### Cons

- Users experience **call issues** with Orum due to poor connectivity and incorrect prospect matching, leading to frustrations.
- Users note the **missing features** in Orum, such as lack of call transfers and direct prospect searching.
- Users experience **connection issues** with Orum, resulting in frustrating slowdowns and dropped calls during interactions.
- Users struggle with **integration issues** , particularly with syncing data from Salesforce and other platforms seamlessly.
- Users find the **dialer limitations** frustrating, as it lacks quick access to notes and restricts one-off calls.

#### What Are Recent G2 Reviews of Orum?

**["Boosts Productivity with Seamless Auto-Dialing"](https://www.g2.com/survey_responses/orum-review-13225878)**

**Rating:** 5.0/5.0 stars

_— Josh L._

[Read full review](https://www.g2.com/survey_responses/orum-review-13225878)

**["Genuinely Hands-Free Power Dialer That Keeps Calls Moving Fast"](https://www.g2.com/survey_responses/orum-review-13332073)**

**Rating:** 4.0/5.0 stars

_— Zak B._

[Read full review](https://www.g2.com/survey_responses/orum-review-13332073)

#### What Are G2 Users Discussing About Orum?

- [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment
- [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment
- [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment
- [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment
- [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment

### [Nooks](https://www.g2.com/es/products/nooks/reviews)

Nooks es el espacio de trabajo para agentes de salida inteligente. Combinamos el juicio humano con la ejecución de IA para que los representantes pasen menos tiempo en tareas rutinarias y más tiempo construyendo relaciones reales que se conviertan en oportunidades. Nooks reúne señales, historial de cuentas y las mejores acciones siguientes en un sistema multicanal para secuencias de IA, de modo que las salidas se mantengan relevantes a medida que escalas. Más de 100 equipos han cambiado de herramientas de secuenciación heredadas a Nooks, más que duplicando el pipeline generado por correo electrónico, reduciendo el tiempo de investigación en un 90% y consolidando múltiples proveedores en una sola plataforma. Más de 1200 clientes, incluidas organizaciones de ventas sofisticadas en HubSpot, Deel, ZoomInfo y Rippling, utilizan Nooks para generar más pipeline con menos cambios de contexto.

**Average Rating:** 4.8/5.0

**Total Reviews:** 1,692

#### How Do G2 Users Rate Nooks?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 8.9/10)
- **Omnicanal:** 8.9/10 (Category avg: 8.6/10)
- **API / Integraciones:** 9.0/10 (Category avg: 8.6/10)
- **Marcación progresiva:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Nooks?

- **Vendedor:** [Nooks](https://www.g2.com/es/sellers/nooks)
- **Sitio web de la empresa:** www.nooks.ai
- **Ubicación de la sede:** San Francisco, California
- **Twitter:** @JoinNooks  
390 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website)  
390 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** SDR, Representante de Desarrollo de Negocios
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 50% Medium, 25% Small

#### What Do G2 Reviewers Say About Nooks?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios encuentran que Nooks ofrece una **ventaja significativa de ahorro de tiempo** , mejorando la eficiencia y optimizando los flujos de trabajo.
- Los usuarios destacan la **facilidad de uso** de Nooks, elogiando su interfaz amigable para principiantes y su navegación sin esfuerzo.
- Los usuarios valoran la **eficiencia de Nooks** , aumentando el volumen de llamadas y la productividad mientras fomentan el trabajo en equipo entre los equipos de ventas remotos.
- Los usuarios valoran las características de **marcación paralela eficiente y colaboración sin problemas** de Nooks, mejorando significativamente la productividad y la comunicación.
- Los usuarios destacan las capacidades de **generación de leads eficiente** de Nooks, permitiendo numerosas llamadas exitosas en menos tiempo.

##### Cons

- Los usuarios enfrentan **problemas de llamadas** con Nooks, incluidos fallos y dificultades para gestionar el proceso de preparación de llamadas.
- Los usuarios informan de **problemas con el marcador** en Nooks, como transferencia de información incompleta y problemas de conectividad de llamadas.
- Los usuarios notan las **características faltantes** en Nooks, como opciones de clasificación limitadas y capacidades de filtrado inadecuadas.
- Los usuarios encuentran las **limitaciones del marcador** frustrantes, ya que los números incorrectos a menudo pasan desapercibidos, afectando las tasas de conexión.
- Los usuarios experimentan **problemas de conexión** con Nooks, lo que a menudo resulta en retrasos al contactar a los prospectos durante las llamadas.

#### What Are Recent G2 Reviews of Nooks?

**["Nooks Makes Parallel Calling Fast and Easy, with Great UI, Integrations, and Support"](https://www.g2.com/es/survey_responses/nooks-review-13076628)**

**Rating:** 4.5/5.0 stars

_— hamad a._

[Read full review](https://www.g2.com/es/survey_responses/nooks-review-13076628)

**["Smart Presence and Intuitive Design for the Win"](https://www.g2.com/es/survey_responses/nooks-review-13388909)**

**Rating:** 5.0/5.0 stars

_— Andy L._

[Read full review](https://www.g2.com/es/survey_responses/nooks-review-13388909)

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.6/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9  
14,856 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,127 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Manager
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Five9, highlighting its seamless integrations and straightforward implementation.
- Users value the **exceptional customer support** of Five9, noting its responsiveness and dedication to addressing concerns promptly.
- Users appreciate the **exceptional support** from Five9, highlighting their responsiveness and dedication to addressing customer needs.
- Users value the **superb user-friendly interface** and seamless integrations of Five9, enhancing their overall experience.
- Users value the **efficiency** of Five9, highlighting its easy user setup and streamlined reporting features.

##### Cons

- Users face challenges with **call issues** , particularly due to weak email interaction reporting and slow SMS features.
- Users find the **complexity** of Five9's interface and reporting functions challenging, requiring significant training and experience.
- Users highlight **missing features** in Five9, underlining a lack of customization and outdated UI for better usability.
- Users often face **technical issues** like call drops and system disruptions that hinder overall productivity and workflow efficiency.
- Users experience **poor customer support** , often requiring additional assistance and facing communication delays with Five9 services.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost)
- [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments

### [Genesys Cloud CX](https://www.g2.com/de/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® ist eine KI-gestützte Lösung zur Erlebnisorchestrierung, die es Organisationen ermöglicht, Kunden- und Mitarbeiterinteraktionen über alle Berührungspunkte hinweg zu koordinieren. Durch die Echtzeitverbindung von Daten, Systemen und Workflows hilft es Unternehmen, konsistentere, personalisierte Erlebnisse zu bieten, die Loyalität, Effizienz und die allgemeinen Geschäftsergebnisse verbessern. Die Lösung vereint KI; Sprach- und digitale Interaktion; intelligentes Routing und Automatisierung; Management der Mitarbeiterengagements; und End-to-End-Reiseorchestrierung in einer einzigen, einheitlichen Cloud-Lösung. Ihre offene, flexible Architektur ermöglicht es Organisationen, sich einfach in bestehende Systeme zu integrieren, die Komplexität zu reduzieren und gleichzeitig ein vernetzteres Erlebnis über Kanäle hinweg zu schaffen und Innovationen ohne Unterbrechung zu ermöglichen. Organisationen nutzen Genesys Cloud CX, um die Zeit bis zur Wertschöpfung durch schnelle Bereitstellung und einfach zu implementierende Funktionen zu beschleunigen, während die Kosten für den Service durch KI-gesteuerte Automatisierung reduziert werden. Echtzeit-Personalisierung und kontextbewusste Interaktionen helfen, die Kundenzufriedenheit zu verbessern, während native KI-Funktionen die Produktivität der Agenten steigern, Workflows optimieren und schnellere, fundiertere Entscheidungen unterstützen. Eine einheitliche Datenschicht bietet Echtzeiteinblicke und sorgt für nahtlose Erlebnisse über alle Kanäle hinweg, beseitigt Silos und verbessert die Sichtbarkeit über die gesamte Betriebsführung. Eingebaute KI-Governance unterstützt eine sichere, konforme und erklärbare Einführung, was besonders für regulierte Branchen wichtig ist. Für den Unternehmenseinsatz konzipiert, bietet die Plattform hohe Verfügbarkeit, Stabilität und Sicherheit, mit der Skalierbarkeit und Flexibilität, um globale Operationen und sich entwickelnde Geschäftsanforderungen zu unterstützen und gleichzeitig die Widerstandsfähigkeit zu bewahren. Genesys Cloud CX wird von Organisationen aller Größenordnungen weit verbreitet genutzt, um personalisierte Kundenerlebnisse in großem Maßstab zu orchestrieren, die Effizienz zu verbessern, den Technologiestack zu vereinfachen und messbaren ROI zu erzielen.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,469

#### How Do G2 Users Rate Genesys Cloud CX?

- **War the product ein guter Geschäftspartner?:** 8.5/10 (Category avg: 8.9/10)
- **Omnichannel (Omnichannel):** 8.8/10 (Category avg: 8.6/10)
- **API / Integrationen:** 8.9/10 (Category avg: 8.6/10)
- **Progressives Wählen:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Verkäufer:** [Genesys](https://www.g2.com/de/sellers/genesys)
- **Unternehmenswebsite:** www.genesys.com
- **Gründungsjahr:** 1990
- **Hauptsitz:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Fall Anwalt, Manager
- **Top Industries:** Informationstechnologie und Dienstleistungen, Finanzdienstleistungen
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer loben die **Benutzerfreundlichkeit** von Genesys Cloud CX, die nahtlosen Zugriff und verbesserte betriebliche Agilität ermöglicht.
- Benutzer schätzen die **kontinuierliche Innovation** und die reaktionsschnellen Verbesserungen von Genesys Cloud CX, die die Betriebseffizienz und die Kundenzufriedenheit steigern.
- Benutzer schätzen die **Zuverlässigkeit** von Genesys Cloud CX, da sie die Geschäftskontinuität und das Kundenengagement effektiv verbessert.
- Benutzer schätzen die **Effizienz** von Genesys Cloud CX, da sie die Agilität erhöht und die Abläufe vereinfacht, um den modernen Anforderungen gerecht zu werden.
- Benutzer schätzen die **Anpassungsoptionen** in Genesys Cloud CX, die ihre einzigartigen Routing- und Anrufablaufbedürfnisse verbessern.

##### Cons

- Benutzer bemerken die **begrenzten Funktionen** von Genesys Cloud CX, was zu zusätzlichen Kosten und Komplikationen für fortgeschrittene Anforderungen führt.
- Benutzer finden einige **fehlende Funktionen** in Genesys Cloud CX, was ihre Fähigkeit beeinträchtigt, die Möglichkeiten des Systems vollständig zu nutzen.
- Benutzer finden, dass Genesys Cloud CX eine etwas **komplexe Benutzeroberfläche** hat, die neue Benutzer überwältigen und die Navigation behindern kann.
- Benutzer sind frustriert über **unzureichende Berichterstattung** in Genesys Cloud CX und bemängeln Einschränkungen und umständliche Funktionalität im Vergleich zu Alternativen.
- Benutzer finden die **Lernkurve steil** bei Genesys Cloud CX, was die Navigation und den Zugriff auf Funktionen anfangs herausfordernd macht.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Mühelose Einrichtung, Leistungsstarke Integrationen"](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-12997137)

**["Kundenreisen an einem Ort zusammenführen"](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-13393454)**

**Rating:** 5.0/5.0 stars

_— Verifizierter Benutzer in Telekommunikation_

[Read full review](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-13393454)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [Wofür wird Genesys Cloud CX verwendet?](https://www.g2.com/de/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/de/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [Was sind die 4 wichtigsten Vorteile von Active Directory?](https://www.g2.com/de/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [Was macht Genesys Cloud für Salesforce?](https://www.g2.com/de/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/de/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews)

Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals.

**Average Rating:** 4.5/5.0

**Total Reviews:** 8,879

#### How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.1/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.4/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind GTM Workspace - Powered by ZoomInfo?

- **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706)
- **Company Website:** www.zoominfo.com
- **Year Founded:** 2000
- **HQ Location:** Vancouver, WA
- **Twitter:** @ZoomInfo  
23,515 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,221 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Sales Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 48% Medium, 26% Large

#### What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **comprehensive contact information** that GTM Workspace provides, aiding effective outreach to potential buyers.
- Users find the **ease of use** in GTM Workspace invaluable for streamlining their sales processes and insights.
- Users value the **data accuracy** of GTM Workspace, enhancing their competitive edge in prospecting and research.
- Users find the **bulk data download feature** invaluable for targeted lead generation, simplifying outreach in the finance sector.
- Users value the **targeted lead generation** capabilities of GTM Workspace, significantly boosting their sales and prospecting efficiency.

##### Cons

- Users often face challenges with **inaccurate data** , including unassigned contact numbers and outdated job information.
- Users often face **outdated data** in GTM Workspace, leading to inaccuracies in contact details and location information.
- Users often struggle with **outdated contacts** , leading them to seek alternative information sources for accuracy.
- Users experience **data inaccuracy** , with incorrect contact locations and unassigned numbers complicating their outreach efforts.
- Users often face **outdated information** , including incorrect emails and job titles, affecting their reliability and effectiveness.

#### What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo?

**["A Strong way to invest in your business"](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-9470039)**

**Rating:** 4.5/5.0 stars

_— Caitlin B._

[Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-9470039)

**["Targeted Prospecting Made Easy with Powerful Intent and Website Activity Insights"](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-13330120)**

**Rating:** 4.5/5.0 stars

_— Evan C._

[Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-13330120)

#### What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo?

- [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote
- [What is ZoomInfo SalesOS used for?](https://www.g2.com/discussions/what-is-zoominfo-salesos-used-for) - 3 comments, 1 upvote
- [Is ZoomInfo legal?](https://www.g2.com/discussions/is-zoominfo-legal) - 6 comments, 1 upvote
- [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes
- [How does ZoomInfo get my details?](https://www.g2.com/discussions/how-does-zoominfo-get-my-details) - 2 comments, 1 upvote

### [Talkdesk](https://www.g2.com/es/products/talkdesk/reviews)

Talkdesk® está liderando una nueva era en la experiencia del cliente con la Automatización de la Experiencia del Cliente (CXA), una nueva categoría y plataforma diseñada para automatizar toda la complejidad de los viajes modernos del cliente. CXA reemplaza los flujos de trabajo fragmentados y coordinados por humanos con una orquestación autónoma de IA multiagente que ofrece un servicio inteligente, escalable y enfocado en resultados a lo largo de todo el ciclo de vida del cliente. Aprende más en: https://www.talkdesk.com/use-cases/ En el núcleo de CXA se encuentra Talkdesk Data Cloud, que convierte transcripciones, grabaciones de llamadas, notas de casos y registros de clientes de CRMs y sistemas de registro en conocimiento procesable en tiempo real. Esto permite a los agentes de IA operar con pleno contexto, colaborando sin problemas para resolver problemas complejos de los clientes con rapidez, precisión y adaptabilidad. Talkdesk CXA apoya tanto los flujos de trabajo interindustriales como los casos de uso especializados en sectores como la salud, los servicios financieros, el comercio minorista, los servicios públicos, los viajes y el gobierno. Con agentes de IA preconstruidos, un ciclo virtuoso de automatización (Descubrir, Construir, Orquestar, Medir) y un rápido tiempo de valor, Talkdesk ayuda a las empresas a modernizar la experiencia del cliente sin necesidad de una renovación completa. Confiado por marcas globales y reconocido por su innovación continua, Talkdesk empodera a las organizaciones para aumentar los ingresos, reducir costos y transformar la entrega de servicios a través de una automatización coordinada y dirigida por IA. Las empresas que aman a sus clientes usan Talkdesk. Talkdesk es una marca registrada de Talkdesk, Inc. Todos los nombres de productos y compañías son marcas comerciales™ o marcas registradas® de sus respectivos titulares. Su uso no implica ninguna afiliación o respaldo por parte de ellos.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,505

#### How Do G2 Users Rate Talkdesk?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.9/10 (Category avg: 8.9/10)
- **Omnicanal:** 9.0/10 (Category avg: 8.6/10)
- **API / Integraciones:** 8.9/10 (Category avg: 8.6/10)
- **Marcación progresiva:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Talkdesk?

- **Vendedor:** [Talkdesk](https://www.g2.com/es/sellers/talkdesk)
- **Sitio web de la empresa:** www.talkdesk.com
- **Año de fundación:** 2011
- **Ubicación de la sede:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,396 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Representante de Servicio al Cliente
- **Top Industries:** Servicios al Consumidor, Software de Computadora
- **Company Size:** 60% Medium, 20% Small

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **interfaz fácil de usar** de Talkdesk, mejorando su capacidad para revisar conversaciones y gestionar llamadas de manera efectiva.
- Los usuarios aprecian la **eficiencia mejorada** de Talkdesk, beneficiándose de una comunicación simplificada y herramientas de informes robustas.
- Los usuarios aprecian la **plataforma de comunicación todo en uno** de Talkdesk, que permite una asistencia al cliente eficiente a través de varios canales.
- Los usuarios aprecian la **gestión de llamadas sin interrupciones** en Talkdesk, mejorando la eficiencia y minimizando los errores manuales durante las interacciones con los clientes.
- Los usuarios valoran la **integración fluida de CRM** de Talkdesk, mejorando la productividad con funciones automatizadas y un sólido soporte al cliente.

##### Cons

- Los usuarios experimentan **problemas de llamadas** con Talkdesk, citando problemas de audio, llamadas caídas y respuestas de error poco claras.
- Los usuarios experimentan **problemas técnicos** con Talkdesk, incluyendo llamadas caídas, fallos y interrupciones en la configuración de devolución de llamadas manual.
- Los usuarios expresan frustración por la **falta de funciones** en Talkdesk, incluyendo la corrección ortográfica y opciones de programación flexibles durante las llamadas.
- Los usuarios enfrentan **problemas de notificación** con Talkdesk, ya que los cambios inesperados de estado sin conexión interrumpen su experiencia sin alertas.
- Los usuarios a menudo enfrentan **problemas de conexión** con Talkdesk, causando retrasos frustrantes y requiriendo reinicios frecuentes de la aplicación.

#### What Are Recent G2 Reviews of Talkdesk?

**["Soporte omnicanal, IA impulsada por datos, llena de capacidades"](https://www.g2.com/es/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/es/survey_responses/talkdesk-review-11334066)

**["Talkdesk mantiene las llamadas organizadas con potentes informes y perspectivas de coaching."](https://www.g2.com/es/survey_responses/talkdesk-review-13236400)**

**Rating:** 5.0/5.0 stars

_— Mallory S._

[Read full review](https://www.g2.com/es/survey_responses/talkdesk-review-13236400)

#### What Are G2 Users Discussing About Talkdesk?

- [¿Cómo está Talkdesk transformando las operaciones de servicio al cliente con sus innovadoras soluciones de centro de llamadas?](https://www.g2.com/es/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [¿Para qué se utiliza Talkdesk?](https://www.g2.com/es/discussions/what-is-talkdesk-used-for) - 2 comments

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.9/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.0/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of NICE CXone, making it simple for new employees to adapt quickly.
- Users appreciate the **intuitive interface** and **comprehensive features** of NICE CXone, enhancing customer service and usability.
- Users value the **intuitive interface and easy implementation** of NICE CXone, enhancing overall efficiency and user experience.
- Users find the **intuitive interface** of NICE CXone easy for new employees, enhancing overall customer service effectiveness.
- Users value the **intuitive interface** of NICE CXone, enhancing ease of use and quick onboarding for new employees.

##### Cons

- Users often face **call issues** with NICE CXone, experiencing dropped calls and difficulty changing agent status during critical moments.
- Users experience **frequent technical issues** with lag, crashes, and outages, disrupting their workflow and impacting performance.
- Users express frustration with the **missing features** in NICE CXone, particularly the lack of integrated tools and supervisor mode.
- Users consistently face **poor customer support** , especially in accessing billing and getting timely technical assistance.
- Users experience frustrating **delays** in information and support response times, impacting overall effectiveness of NICE CXone.

#### What Are Recent G2 Reviews of NICE CXone?

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.

**Average Rating:** 4.1/5.0

**Total Reviews:** 230

#### How Do G2 Users Rate RingCentral Contact Center?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.9/10)
- **Omnichannel:** 7.8/10 (Category avg: 8.6/10)
- **API / Integrations:** 7.6/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind RingCentral Contact Center?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Consumer Services
- **Company Size:** 48% Small, 36% Medium

#### What Do G2 Reviewers Say About RingCentral Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **user-friendly interface** of RingCentral Contact Center, enhancing the experience for remote and growing teams.
- Users find the **responsive customer service** of RingCentral Contact Center invaluable for resolving issues swiftly and effectively.
- Users appreciate the **intuitive interface** of RingCentral Contact Center, enhancing usability for teams and remote operations.
- Users appreciate the **excellent customer support** from knowledgeable account specialists, enhancing the overall experience with RingCentral Contact Center.
- Users commend the **efficiency** of RingCentral Contact Center, enhancing communication and simplifying team management seamlessly.

##### Cons

- Users experience **inconsistent call quality** and report technical issues that complicate communication and response times.
- Users face **inconsistent call quality** with RingCentral Contact Center, impacting communication effectiveness during important meetings.
- Users report **call quality issues** with RingCentral Contact Center, leading to lag and inconsistent audio during calls.
- Users experience **connection issues** , leading to inconsistent call quality and not being able to cancel services effectively.
- Users face frequent **connectivity issues** with RingCentral, impacting call reliability and overall user experience.

#### What Are Recent G2 Reviews of RingCentral Contact Center?

**["International customers finally got a local number to call instead of paying overseas rates"](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13401071)**

**Rating:** 4.5/5.0 stars

_— Gwen W._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13401071)

**["Agents stopped hanging up to go ask a manager something"](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13397015)**

**Rating:** 4.5/5.0 stars

_— Coen C._

[Read full review](https://www.g2.com/survey_responses/ringcentral-contact-center-review-13397015)

#### What Are G2 Users Discussing About RingCentral Contact Center?

- [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment
- [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote
- [What is the difference between a contact center and a call center?](https://www.g2.com/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center)
- [How does call center software work?](https://www.g2.com/discussions/how-does-call-center-software-work)
- [What is a contact center software?](https://www.g2.com/discussions/what-is-a-contact-center-software)

### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,815

#### How Do G2 Users Rate CloudTalk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.2/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CloudTalk?

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website)  
227 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About CloudTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CloudTalk, making daily communication efficient and hassle-free.
- Users appreciate the **reliability** of CloudTalk, highlighting its clear call quality and seamless performance across devices.
- Users find CloudTalk's **intuitive interface** enhances communication efficiency and simplifies contact management effortlessly.
- Users find CloudTalk's **intuitive interface and real-time data tracking** extremely beneficial for managing KPIs effectively.
- Users love the **intuitive calling features** of CloudTalk, making communication quick, easy, and efficient.

##### Cons

- Users experience **call issues** with CloudTalk, including accessibility challenges and connection problems affecting their efficiency.
- Users experience **connection issues** with CloudTalk, including occasional disruptions and limitations in separate countries.
- Users express dissatisfaction with **missing features** , like essential call center functions and SMS number search options.
- Users find that **call management issues** disrupt seamless communication and hinder efficient client interaction.
- Users face **poor connectivity** issues with CloudTalk, making international calls and call management challenging and frustrating.

#### What Are Recent G2 Reviews of CloudTalk?

**["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)**

**Rating:** 5.0/5.0 stars

_— Marwan E._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659)

**["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)**

**Rating:** 4.5/5.0 stars

_— Hunter K._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744)

#### What Are G2 Users Discussing About CloudTalk?

- [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments

### [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews)

Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model.

**Average Rating:** 4.1/5.0

**Total Reviews:** 153

#### How Do G2 Users Rate Avaya Contact Center?

- **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Avaya Contact Center?

- **Seller:** [Avaya](https://www.g2.com/sellers/avaya)
- **Year Founded:** 2000
- **HQ Location:** Morristown, NJ
- **Twitter:** @Avaya  
36,704 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website)  
11,775 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Telecom engineer
- **Top Industries:** Telecommunications, Information Technology and Services
- **Company Size:** 52% Large, 34% Medium

#### What Do G2 Reviewers Say About Avaya Contact Center?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **enterprise voice and reporting capabilities** of Avaya Contact Center for seamless inbound and outbound calling.
- Users value the **strong analytics and reporting capabilities** of Avaya Contact Center for enterprise voice solutions.
- Users value the **excellent call quality** of Avaya Contact Center, enhancing their communication and reporting capabilities.
- Users value the **connectivity** of Avaya Contact Center, enabling seamless inbound and outbound calls from any location.
- Users find Avaya Contact Center to be an **easy-to-use platform** , appreciating its simplicity and straightforward features.

##### Cons

- Users often face **complexity in deployment** , configurations, and integrations, which can hinder effective usage of Avaya Contact Center.
- Users face **customization difficulty** due to the complexity in deployment, configurations, and integrations of Avaya Contact Center.
- Users face **difficult implementation** challenges with Avaya Contact Center, particularly in deployment and configurations.
- Users find the **difficult setup** of Avaya Contact Center challenging, affecting deployment and integration efficiency.
- Users often face **authentication errors and static line issues** , causing frustration and hindering effective communication.

#### What Are Recent G2 Reviews of Avaya Contact Center?

**["Value for money"](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)**

**Rating:** 5.0/5.0 stars

_— Gandhi S._

[Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)

**["User-Friendly Platform, But Outdated Appearance"](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)**

**Rating:** 4.0/5.0 stars

_— Athena M._

[Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)

### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,363

#### How Do G2 Users Rate JustCall?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.1/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind JustCall?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** www.saaslabs.co
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About JustCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of JustCall, noting its simple setup and user-friendly interface.
- Users appreciate the **comprehensive capabilities** of JustCall, enhancing customer communications and improving sales conversions significantly.
- Users highly value the **comprehensive capabilities** of JustCall, enhancing customer communications and boosting sales efficiency.
- Users value the **seamless call experience** of JustCall, enhancing productivity and enabling efficient call management.
- Users highly value the **comprehensive calling features** of JustCall, enhancing customer communications and boosting sales efficiency.

##### Cons

- Users report issues with **call visibility** , often hearing calls that don't appear on their JustCall interface.
- Users experience **connection issues** with JustCall, often unable to see incoming calls despite hearing them.
- Users experience **poor call quality** , with issues like call drops and missed calls affecting communication significantly.
- Users often face **slow loading** issues with JustCall, experiencing significant lag during calls and app performance.

#### What Are Recent G2 Reviews of JustCall?

**["Streamlined Operations with Top-Notch Support"](https://www.g2.com/survey_responses/justcall-review-13251983)**

**Rating:** 4.0/5.0 stars

_— José F._

[Read full review](https://www.g2.com/survey_responses/justcall-review-13251983)

**["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)**

**Rating:** 5.0/5.0 stars

_— Richard L._

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

### [Convoso](https://www.g2.com/products/convoso/reviews)

Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. What Sets Convoso Apart Ignite Intelligent Number Management: Automated procurement, dynamic health scoring, and AI-driven Dialing Optimization that prioritizes your highest-performing numbers—helping you make the most out of every lead. Predictive Dialer & Campaign Management: Four dialer modes and adaptive pacing ensure lightning-fast speed-to-lead and greater agent productivity. Compliance Automation: Mini-TCPA, RND scrubbing, STIR/SHAKEN, and StateTracker™ built-in to simplify compliance and reduce risk. Gold-Standard Voicemail Detection: 97% accuracy eliminates wasted dials on voicemails and increases productive connects. Actionable Reporting: Transparent, easy-to-use dashboards that surface the metrics that truly impact ROI. Dedicated Customer Success: White-glove onboarding and ongoing support designed to help your team scale smarter.

**Average Rating:** 4.5/5.0

**Total Reviews:** 249

#### How Do G2 Users Rate Convoso?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.9/10)
- **Omnichannel:** 9.0/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.1/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Convoso?

- **Seller:** [Convoso](https://www.g2.com/sellers/convoso)
- **Company Website:** www.convoso.com
- **Year Founded:** 2006
- **HQ Location:** Los Angeles, CA
- **Twitter:** @convoso  
3,156 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2d632439fb8ec810e314ceef126f027f2e4eb26846755bf4042846b242dab11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F606710%2F&secure%5Burl_type%5D=linkedin_company_website)  
233 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Insurance Agent, Agent
- **Top Industries:** Insurance, Marketing and Advertising
- **Company Size:** 58% Medium, 40% Small

#### What Do G2 Reviewers Say About Convoso?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Convoso, finding navigation and call tracking both simple and effective.
- Users praise the **exceptional efficiency** of Convoso, highlighting its intuitive interface and seamless implementation for sales teams.
- Users praise the **helpful customer support** of Convoso, noting their timely assistance and easy navigation.
- Users value the **effortless outbound calling** experience Convoso provides, aided by smart dialing and responsive support.
- Users love the **user-friendly interface** of Convoso, making navigation and customization a breeze.

##### Cons

- Users experience **call issues** including sudden logouts and automatic status changes that hinder documentation during calls.
- Many users find the **learning curve steep** for Convoso, especially during initial setup and custom configurations.
- Users find Convoso **quite expensive** , making it challenging for small or solo entrepreneurs to afford.
- Users find the **setup process complex** , especially for beginners, causing delays in getting started with Convoso.
- Users find **dialer issues** due to delays in double dialing, but appreciate the overall efficiency compensating for this.

#### What Are Recent G2 Reviews of Convoso?

**["Thank you Convoso!"](https://www.g2.com/survey_responses/convoso-review-12349377)**

**Rating:** 4.5/5.0 stars

_— Verified User in Alternative Dispute Resolution_

[Read full review](https://www.g2.com/survey_responses/convoso-review-12349377)

**["Colorful, Easy-to-Use Calling Interface"](https://www.g2.com/survey_responses/convoso-review-13333176)**

**Rating:** 4.5/5.0 stars

_— Victory A._

[Read full review](https://www.g2.com/survey_responses/convoso-review-13333176)

#### What Are G2 Users Discussing About Convoso?

- [How do you use Convoso?](https://www.g2.com/discussions/how-do-you-use-convoso)
- [How many employees does Convoso?](https://www.g2.com/discussions/how-many-employees-does-convoso) - 1 comment
- [How much is Convoso?](https://www.g2.com/discussions/how-much-is-convoso) - 1 comment
- [What does Convoso do?](https://www.g2.com/discussions/what-does-convoso-do) - 2 comments, 1 upvote

### [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews)

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

**Average Rating:** 4.4/5.0

**Total Reviews:** 681

#### How Do G2 Users Rate Dialpad Support?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.5/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.7/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Dialpad Support?

- **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad)
- **Company Website:** Dialpad.com
- **Year Founded:** 2011
- **HQ Location:** San Ramon, California
- **Twitter:** @DialpadHQ  
60 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6b95ce4b1a611b8e2cb68586d5533162aa3ebba2fdf36c04185ac44e2a69906c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3967399%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,499 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Customer Service Rep
- **Top Industries:** Financial Services, Consumer Services
- **Company Size:** 44% Medium, 31% Small

#### What Do G2 Reviewers Say About Dialpad Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Dialpad Support **extremely helpful** with effective resources, coaching, and a user-friendly interface for seamless operations.
- Users appreciate the **ease of use** of Dialpad Support, finding navigation and support requests simple and efficient.
- Users appreciate the **responsive customer support** of Dialpad, highlighting quick resolutions and effective communication.
- Users value the **time-saving transcription and CRM integration** features of Dialpad Support, enhancing productivity in client interactions.
- Users value the **rapid response time** of Dialpad Support, ensuring prompt assistance for their inquiries and issues.

##### Cons

- Users find **poor customer support** frustrating and time-consuming, often facing delays and unresolved issues with Dialpad.
- Users experience **call connection delays** and find reporting to be uninformative and app usage awkward for call reviews.
- Users express frustration over **delayed support** , feeling that immediate assistance is often unavailable when needed most.
- Users experience **dialer issues** like delays and unupdated queues, impacting functionality and reporting in Dialpad Support.
- Users experience frustrating **long wait times** for support responses, particularly during peak hours, impacting their ability to resolve issues quickly.

#### What Are Recent G2 Reviews of Dialpad Support?

**["Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack"](https://www.g2.com/survey_responses/dialpad-support-review-12836209)**

**Rating:** 5.0/5.0 stars

_— Christopher R._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209)

**["Dialpad Updated Review"](https://www.g2.com/survey_responses/dialpad-support-review-10344582)**

**Rating:** 5.0/5.0 stars

_— Mohammed P._

[Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)

#### What Are G2 Users Discussing About Dialpad Support?

- [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for)
- [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment

### [Acqueon](https://www.g2.com/products/acqueon/reviews)

Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in achieving their revenue generation goals and revenue recovery objectives. Covering a range of essential use cases including Collections, Internet Sales, Telephone Sales, Proactive Service, Reminders, Outage Notifications, and Appointment Management, Acqueon enables customers to elevate sales performance and enhance customer satisfaction. We achieve this through the automation of communication workflows, optimizing human resources, utilizing predictive analytics and AI for strategic customer engagement, ensuring compliance with privacy and communication regulations, and seamlessly integrating with existing communications infrastructure and record systems. With more than 110,000 agents and 200 global customers placing their trust in Acqueon, businesses experience increased revenue outcomes while fostering lasting, loyal customer relationships.

**Average Rating:** 4.2/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate Acqueon?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10)
- **Omnichannel:** 7.3/10 (Category avg: 8.6/10)
- **API / Integrations:** 8.1/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Acqueon?

- **Seller:** [Acqueon Technologies Inc.](https://www.g2.com/sellers/acqueon-technologies-inc)
- **Year Founded:** 2019
- **HQ Location:** Dallas, Texas
- **Twitter:** @Acqueon  
489 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3db933560007aba27c906046d883688e6cdfa7645509cb48edf37c9e6d94c7b7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Facqueon%2F&secure%5Burl_type%5D=linkedin_company_website)  
228 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Insurance
- **Company Size:** 59% Large, 30% Medium

#### What Do G2 Reviewers Say About Acqueon?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **supportive and responsive team** at Acqueon, which enhances customer satisfaction and trust.
- Users commend Acqueon's **exceptional customer support** , highlighting their responsiveness and dedication to ensuring customer satisfaction.
- Users value the **ease of use** of Acqueon, appreciating its intuitive layout and seamless integration capabilities.
- Users praise Acqueon for its **seamless integrations** with existing systems, enhancing efficiency in customer outreach and compliance.
- Users commend Acqueon for its **exceptional customer satisfaction** , noting the team's dedicated support throughout the implementation process.

##### Cons

- Users face **limited customization options** with Acqueon, impacting functionality and adaptability for their specific needs.
- Users experience significant **technical issues** with Acqueon, causing delays and confusion during implementation and integration.
- Users find the **pricing for Acqueon** higher than expected, especially for smaller operations and budgets.
- Users face significant **integration issues** due to lack of support and unclear differentiation between Acqueon and Cisco dependencies.
- Users find a **steep learning curve** with Acqueon's advanced features, requiring extra time for effective implementation.

#### What Are Recent G2 Reviews of Acqueon?

**["Good partner to work with."](https://www.g2.com/survey_responses/acqueon-review-11408403)**

**Rating:** 4.0/5.0 stars

_— Farid K._

[Read full review](https://www.g2.com/survey_responses/acqueon-review-11408403)

**["Tawuniya LCM Implementation"](https://www.g2.com/survey_responses/acqueon-review-11387133)**

**Rating:** 5.0/5.0 stars

_— Dina E._

[Read full review](https://www.g2.com/survey_responses/acqueon-review-11387133)

#### What Are G2 Users Discussing About Acqueon?

- [What is Acqueon used for?](https://www.g2.com/discussions/what-is-acqueon-used-for)

### [Ozonetel](https://www.g2.com/products/ozonetel/reviews)

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

**Average Rating:** 4.6/5.0

**Total Reviews:** 621

#### How Do G2 Users Rate Ozonetel?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10)
- **Omnichannel:** 8.7/10 (Category avg: 8.6/10)
- **API / Integrations:** 9.1/10 (Category avg: 8.6/10)
- **Progressive Dialing:** 9.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Ozonetel?

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel  
771 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2005f17fc26643eb98e6635bbf29a9dcb7e787107d86ba2ddfefb73c99658de2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F668578%2F&secure%5Burl_type%5D=linkedin_company_website)  
358 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Associate, Assistant Manager
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 62% Medium, 28% Small

#### What Do G2 Reviewers Say About Ozonetel?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Ozonetel's interface highly intuitive, emphasizing its **ease of use** for managing calls effectively.
- Users value Ozonetel's **dual calling capabilities** , enjoying seamless management of inbound and outbound customer interactions.
- Users find Ozonetel's **call management capabilities** convenient, efficiently handling both outbound and inbound customer interactions.
- Users appreciate the **smooth call quality** of Ozonetel, enhancing their overall communication and efficiency.
- Users appreciate the **excellent customer support** provided by Ozonetel, enhancing their overall experience and satisfaction.

##### Cons

- Users find **call issues** frustrating due to delays and drops, negatively affecting their experience with Ozonetel.
- Users often experience **connection issues** such as network problems, call drops, and delays affecting their overall experience.
- Users experience occasional **call connectivity issues** , including voice problems and delays affecting their overall experience.
- Users face **connectivity issues** with Ozonetel, experiencing delays and SIP disconnections that hinder smooth communication.
- Users often experience **technical issues** like call drops and delays, affecting the overall customer experience.

#### What Are Recent G2 Reviews of Ozonetel?

**["We get good support from Ozonetel"](https://www.g2.com/survey_responses/ozonetel-review-8823228)**

**Rating:** 5.0/5.0 stars

_— Kishore K._

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228)

**["User friendly and helps in tracking the calling minutes"](https://www.g2.com/survey_responses/ozonetel-review-8889793)**

**Rating:** 5.0/5.0 stars

_— Lakshmi M._

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793)

#### What Are G2 Users Discussing About Ozonetel?

- [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments

- ‹ Prev ‹ Prev
- 1
- [2](/categories/auto-dialer/enterprise?order=g2_score&page=2#product-list)
- [Next › Next ›](/categories/auto-dialer/enterprise?order=g2_score&page=2#product-list)

Spotlight Categories

[Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim)

[Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

[Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence)

[Security Compliance Software](https://www.g2.com/categories/security-compliance)

[Help Desk Software](https://www.g2.com/categories/help-desk)

Similar Categories

- [CRM](/categories/crm)
- [Sales Compensation](/categories/sales-compensation)
- [AI Sales Assistant](/categories/ai-sales-assistant)
- [Contract Analytics](/categories/contract-analytics)
- [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm)

- [Contract Management](/categories/contract-management)
- [Customer Revenue Optimization](/categories/customer-revenue-optimization)
- [E-Signature](/categories/e-signature)
- [Field Sales](/categories/field-sales)
- [Other Sales](/categories/other-sales)

- [Partnerships Management](/categories/partnerships-management)
- [PreSales](/categories/presales)
- [Quote Management](/categories/quote-management)
- [Revenue AI Platforms](/categories/revenue-ai-platforms)
- [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i)

[Browse Auto Dialer Themes](/categories/auto-dialer/themes)