SOCi Reviews & Product Details

I like using SOCi for scheduling my social media posts for my real estate business. It’s helpful because it suggests relevant topics and tips for prospective homebuyers and sellers. I appreciate that it helps me plan out month by month and is comparable with multiple social media accounts. Additionally, I enjoy that everything is in the same place, providing a variety of content from simple photos to articles on real estate tips and tricks. It takes the stress out of separately posting, allowing me to schedule everything to post at the same time across multiple channels. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

Sometimes there are glitches, or it doesn’t want to load multiple pieces of content at the same time. I’d also like to have the comment feature for LinkedIn the same way as Facebook to link articles. Review collected by and hosted on G2.com.

I really appreciate having social media, reputation management, listing surveys, and more centralized in one place with SOCi. The AI-powered tools are especially exciting because they offer features like AI-assisted review responses and insights, which can help our teams work more efficiently while strengthening our overall digital presence. The integration with Yardi Voyager for resident surveys and triggering Google reviews based on survey responses is also something we really wanted and appreciate. Review collected by and hosted on G2.com.

The onboarding process with SOCi was quite difficult and took longer than anticipated, spanning over three months, which was a major pain point for us. We also experienced challenges with training and fine-tuning the AI tools, as it proved difficult to get social content to be meaningful and relevant to each property. The AI-generated review responses required more hands-on guidance and refinement than we initially expected to consistently meet our standards for authenticity and tone. Review collected by and hosted on G2.com.

I like the ability to see at a glance what everyone is posting, and the ease of access to post to multiple platforms at once including Instagram, facebook, and google business. Review collected by and hosted on G2.com.

SOCi is frustrating to use for day-to-day Instagram management because so many features I rely on in the native app are unavailable. I can't repost stories, view or interact with stories, create or accept collaborative posts, edit published posts or captions, or delete posts through the platform. These are basic parts of my workflow, so the limitations leave me switching back to Instagram to get things done. Responding to comments and DMs is also difficult and feels cumbersome. I want a social management platform to make publishing and conversations easier, but these gaps make SOCi feel limiting and add friction to the work. Review collected by and hosted on G2.com.

SOCi keeps everything easy and organized for me, which is great since I'm not much of a social media person at all. I love how much time it saves me by letting me manage social media posting and Google reviews all in one place. This not only makes it easier but also more fun. I find it easier to stay consistent and engaged with our members. I especially love being able to reply to reviews quickly without having to constantly jump between platforms. Also, the initial setup of SOCi was super easy! Review collected by and hosted on G2.com.

Some features are a bit difficult to learn quickly, and I sometimes have a hard time finding the perfect content for what I'm trying to express. Also, emojis are slow to load, and I would like to have more customizable content. Review collected by and hosted on G2.com.

I use SOCi for my marketing job, and what I really like about it is that it puts all the apps and forums I'm responsible for into one easy dashboard, so I don't have to log into different places. I like the analytics that SOCi provides in its dashboard. It feels like a one-stop shop with access to assets from KOA, and I can easily do ads and boosted posts for social media instead of just through Meta. I love that it provides data on the most searched words and helps me stay better informed about trends. It's very easy and user-friendly when setting up, so it simplifies and reduces the time it takes to create my content since everything is in one place. Review collected by and hosted on G2.com.

If you make social content and it errors out, you basically have to start over, which is very frustrating. It's also a lot easier to create content on Meta than on SOCi when it comes to more 'high tech' features. Review collected by and hosted on G2.com.

I really appreciate SOCi for streamlining the process of replying to reviews, as it consolidates everything I need into one place. I love that it generates review responses on its own, which cuts down on my workload and speeds up my replies. The ability to view year-to-date and month-to-date statistics is really helpful for identifying areas for improvement. I also love the social media scheduling and content management tools. These features make managing social media more efficient and effective for me. Review collected by and hosted on G2.com.

I think sometimes the generated review replies can be a bit repetitive or too AI sounding. I think using a more real life voice would help. Maybe adding emojis or the person's name would make it more personable. Review collected by and hosted on G2.com.

I like that SOCi helps me save time and energy by posting automatically for me. I appreciate that the topics are relevant and interesting. I also like the 'set it and forget it' feature, where I can schedule posts and not worry about them. It saves me a lot of time, allowing me to work more directly in my real estate business. The initial setup was pretty easy. Review collected by and hosted on G2.com.

I would like to see articles that are more local to the area; the topics tend to be very broad. Review collected by and hosted on G2.com.

SOCI has been an invaluable asset to our marketing efforts since we started using it in November 2023. As a Marketing Manager, I appreciate how efficiently and effectively it streamlines our social media and reputation management tasks across our entire portfolio. SOCI has significantly boosted our online presence and has also been essential in ensuring our on-site teams remain accountable. Its user-friendly interface and robust features have played a major role in helping us strengthen our online reputation and achieve our marketing objectives. SOCi is continually evolving, introducing new features and enhancements to their products. The addition of Genius has made a noticeable difference by reducing the workload for our teams, while still maintaining accountability for social media and reputation responsibilities. With the upcoming launch of Genius Agents, I am genuinely excited to see how these agents will take ownership of tasks and further ease the daily workload for both our teams and myself. Overseeing 37 locations as a single person, these kinds of tools are exactly what I seek in a vendor partnership. Review collected by and hosted on G2.com.

The 'Discovery' tab in SOCI doesn't offer engaging or industry-relevant content for us, and I find the SOCiGo mobile app to be underwhelming. Despite these issues, they are relatively minor when weighed against the platform's many advantages. Personally, I prefer using the website on my mobile device rather than the app, as it feels more straightforward. I am optimistic that the app will continue to be developed and see improvements in the near future. Review collected by and hosted on G2.com.

I like having one central place for my team to manage social, reviews, and local listings across all of our locations. It helps us stay organized, keep our brand presence consistent, and stay connected to what guests are saying at each restaurant, so we can keep up with feedback across the board. Review collected by and hosted on G2.com.

There’s definitely a bit of a learning curve. Since we’re trying to simplify our toolset overall, it’s important that both the initial setup and the day-to-day use feel as straightforward and intuitive as possible. Review collected by and hosted on G2.com.

Scheduler — it’s great to be able to see what’s going on throughout the month. Even if I don’t want to use the suggested posts, I can still create my own based on the same topic. I also love that I get notifications for Google reviews, so I don’t necessarily have to monitor them all the time. Plus, it generates great responses. Review collected by and hosted on G2.com.

It’s a social discovery tool, but I wish it were more curated and tailored to the industry. Review collected by and hosted on G2.com.