---
title: SOCi Reviews
meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4660 reviews by the users' company size, role or industry
  to find out how SOCi works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 4660
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: AI Agents
  url: https://www.g2.com/categories/ai-agents
---

# SOCi Reviews
**Vendor:** SOCi  
**Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 4,660
## About SOCi
SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data.



## SOCi Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. (598 reviews)
- Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. (424 reviews)
- Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. (351 reviews)
- Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. (348 reviews)
- Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. (323 reviews)
- Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews)
- Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews)
- Review Management (276 reviews)
- Time-saving (254 reviews)
- Easy Posting (218 reviews)

**What users dislike:**

- Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. (138 reviews)
- Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. (124 reviews)
- Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. (114 reviews)
- Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. (113 reviews)
- Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. (85 reviews)
- Layout Issues (85 reviews)
- Social Media Limitations (74 reviews)
- Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews)
- Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews)
- Social Media Integration (70 reviews)

## SOCi Reviews
  ### 1. Easy Multi-Platform Scheduling and One-Click Publishing, With Pricing Still Unclear

**Rating:** 3.5/5.0 stars

**Reviewed by:** Sylvan Learning G. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about SOCi?**

You can schedule multiple posts at once and publish to Facebook, Instagram, and other platforms with a single click.

**What do you dislike about SOCi?**

I honestly can’t find anything I dislike about it. I can’t really speak to the pricing, though, because I’m a franchisee and it’s provided through the franchise.

**What problems is SOCi solving and how is that benefiting you?**

It has reduced the amount of time I need to spend on social media marketing.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi. We're happy to hear that the platform has been beneficial for your social media scheduling and publishing needs.

  ### 2. SOCi Makes Social Media Management Easy and Time-Saving

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michelle H. | Travel agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about SOCi?**

What I like best about SOCi is how easy it makes managing my social media and online presence all in one place. I can schedule posts, respond to reviews, and keep track of engagement without jumping between multiple platforms. It saves me a lot of time and helps me stay consistent with my marketing, which is really important for running my travel business.

**What do you dislike about SOCi?**

One downside is that it can take a little time to learn all the features when you first start using it. Since it offers so many tools, there can be a bit of a learning curve in the beginning. However, once you get familiar with the platform, it becomes much easier to navigate and manage everything efficiently.

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps solve the problem of having to manage multiple social media platforms separately. Instead of logging into each account and posting individually, I’m able to schedule and manage everything in one place. This saves me a lot of time and helps me stay consistent with my marketing. It also makes it easier to monitor engagement and respond to reviews, which helps me stay connected with clients and continue growing my travel business.

**Official Response from Amanda Schulte:**

> We're thrilled to hear that SOCi has made managing your social media and online presence easier for your travel business. Thank you for sharing your positive experience!

  ### 3. Streamlined Google Review Management with AI Assistance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lindsey M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

I love the custom AI responses that are generated in our brand voice, and I also love that we can input specific information like phone numbers or emails for customer service into our AI replies. It's great that I can approve and edit them, maybe add someone's name in if needed. The onboarding was pretty simple and nice because we were able to just give our brand voice, and SOCi took it from there. SOCi compiles all the Google reviews into one easy list for me, which makes managing around 100 different Google accounts more manageable and streamlined.

**What do you dislike about SOCi?**

The toughest part for SOCi reviews right now for me is if a google user goes in and updates their review, SOCi doesn't always catch that and pull it into my list as a new review for me to update my response to.

**What problems is SOCi solving and how is that benefiting you?**

SOCi compiles all Google reviews into one easy list, preventing missed reviews and simplifying management. It streamlines my workflow, making it easy to keep up with 100 Google accounts and around 10 daily reviews without checking each profile individually.

**Official Response from Alicia Zhang:**

> Thank you for sharing your feedback about the AI-generated responses and the ease of onboarding with SOCi. We appreciate your input about the challenge with updating reviews, and we'll definitely take that into consideration for future improvements.

  ### 4. SOCi Frees up my time so I can work on sales and customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Debbie T. | Franchise owner - Travelologist, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 16, 2023

**What do you like best about SOCi?**

I like that they handle the social media stuff so I can handle sales.  I love the ease of managing the account as well - the platform is so easy to use, and really helpful to see what is coming up - which makes it easy to personalize.

**What do you dislike about SOCi?**

Once in awhile a client calls about a post I missed, and I have to find out what amazing thing they are calling about LOL but that is a good problem to have!

**What problems is SOCi solving and how is that benefiting you?**

They are solving my problem of only having 24 hours in a day.  To have them behind the scenes, handling my social media platforms is so helpful.  I get feedback from clients all the time about how beautiful my posts are, and it really does create interest - and keeps my name top of mind!

**Official Response from Neil Grasso:**

> We're thrilled to hear that SOCi is helping you free up time for sales and making it easy to manage your social media accounts! Thank you for the positive review!



  ### 5. SOCi Streamlines Social Posting and Review Management in One Place

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

I like how easy it is to impliment SOCi.  SOCi can manage, automate, schedule, and post all of our social media activity and posts across our different channels in one spot.  SOCi is great with managing all of our client reviews in one spot and being able to respond to those reviews in a timely manner.  SOCi is a very efficient social media and review management tool that saves our office lots of time from removing unecessary/redundant extra steps.  We use SOCi all the time and they provide great customer suppot to help you integrate the software.

**What do you dislike about SOCi?**

It does take some time to learn and master all that SOCi has to offer, but once you learn the technology, it is easy to use and very well worth the time investment.

**What problems is SOCi solving and how is that benefiting you?**

SOCi saves our team time and eliminates alot of "to dos" and things to remeber on a day to day basis.

**Official Response from Amanda Schulte:**

> We're thrilled to hear that SOCi has been able to streamline your social media management and review responses. We appreciate your feedback and are glad to hear that our customer support has been helpful to you.

  ### 6. Streamlined Review Management and Social Scheduling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa J. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

My favorite feature in SOCi is the review feature because it provides elaborate responses, allowing us to respond directly to guests' reviews in a timely manner. It helps us to log in daily and respond to reviews we receive without hesitation or delay, cutting down on the amount of time required to ensure we are engaging with current and future clients.

**What do you dislike about SOCi?**

I would like to be able to remove a review from the review list if it is something that we are not interested in replying to. Sometimes there is a review that is either being reported to Google or is not being responded to for whatever reason. We don't currently have a way to remove that from the list. We would like to be able to remove reviews from the review list if we are not currently needing to reply to those so that the most current reviews listed at the top are ones that we need to quickly reply to.

**What problems is SOCi solving and how is that benefiting you?**

SOCi cuts down the time required for engaging with current and future clients by streamlining response to reviews and scheduling social media posts. It allows me to respond to reviews in a timely manner, ensuring effective engagement.

**Official Response from Alicia Zhang:**

> We're glad to hear that you are finding the review feature helpful for engaging with your guests and streamlining your response process. We appreciate your feedback about the ability to remove reviews from the list and will share this with our team for consideration in future updates.

  ### 7. Connects All Our Gym’s Social Platforms in One Place

**Rating:** 5.0/5.0 stars

**Reviewed by:** Miranda P. | Gym Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about SOCi?**

I like how it connects all the social media platforms for the gym I manage, making it easier to keep everything linked in one place.

**What do you dislike about SOCi?**

I’m still learning how to edit the pre-scheduled posts that Cooperate has available.

**What problems is SOCi solving and how is that benefiting you?**

Being able to see what corporate is planning helps me a lot, because I can align and theme my marketing around it.

**Official Response from Alicia Zhang:**

> It's great to hear that SOCi is helping you align and theme your marketing around corporate plans. We're committed to making your job easier! Feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard

  ### 8. Centralizes Social Media with Some Navigational Quirks

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shauna M. | Enterprise (> 1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like receiving notifications when reviews are received and using the AI tool to draft and post quick responses. I also appreciate being able to post content to Facebook three times a week. Having all website access in one place for all social media and review sites makes things much easier. I can quickly pull reports to check on our posting schedule and access historical data to see which sites might need more attention. It's great to be able to draft responses to DMs, social posts, and reviews without having to manage multiple logins for different websites and properties.

**What do you dislike about SOCi?**

The website platform is odd to navigate; it's not necessarily self-explanatory, and it takes time to get used to. The menu on the left has subcategories with odd names. For example, 'Inbox' under reviews would be expected to be some kind of DM inbox, but it's where you access all the reviews, which is not actually self-explanatory. Also, when you select a group/location and then toggle to some of the subcategories, it resets the location and you have to select it again.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi for social media monitoring and posting, and responding to reviews. The notifications when reviews are received and the AI tool drafting responses are useful. I can access all websites in one place, making it efficient to manage multiple properties.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find SOCi's notifications and AI tool helpful for managing your social media and reviews. We understand your concerns about the navigational quirks and will take your feedback into consideration for future improvements.

  ### 9. Streamlined Social Media Management with SOCi

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sarah G. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like the ease of use of SOCi. I appreciate how I don't have to go searching for what I need and can simply toggle to the left to find everything, including a drop-down menu. Dropping down Socials, I can see my scheduled, past, and current posts and easily edit them or change times if needed. This is particularly helpful since we have multiple users, and it makes it easier to avoid duplicating posts. We switched to SOCi from Metricool because it's user-friendly and offers more options. The initial setup was pretty easy.

**What do you dislike about SOCi?**

The BI is slightly confusing on how to work it, but I also haven't read or watched the videos. There should be a glossary for what all things mean and how they impact the business or why they are important.

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps me avoid logging into multiple platforms, allows quick edits when errors occur, schedules posts, and provides BI resources. It simplifies managing multiple users, preventing duplicate posts, and makes it easy to find what I need with left toggles and dropdowns.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi! We're glad to hear that the platform has made it easier for you to manage multiple users, schedule posts, and avoid duplicating content. If you're looking for additional training, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard

  ### 10. Efficient Multi-Platform Social Media Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brianna H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like that SOCi makes it super easy to post to multiple platforms at once, which saves a lot of time compared to logging in and creating a post for each platform separately. It's great that my company can create templates of posts we can choose from, helping to keep our content calendar up to date. I also appreciate being able to see and reply to all reviews, and the integration with all of our listing, social media platforms, and review platforms.

**What do you dislike about SOCi?**

There is a lot of information on SOCi, and more training on how to optimize the tools would bring me the most benefit. I'm also unsure about how to read the data and what it means, what success is considered, cleaner posting, and troubleshooting issues that arise.

**What problems is SOCi solving and how is that benefiting you?**

SOCi streamlines posting across multiple platforms and ensures my content calendar is up-to-date with ready-to-use templates. It saves me time by allowing simultaneous posts, and I can also manage and reply to all reviews in one place.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi! We appreciate your feedback about the need for more training on data interpretation and troubleshooting. In the meantime, if you would like additional training resources and content, feel free to check out SOCi University! https://university.meetsoci.com/learn/dashboard

  ### 11. One-Click Multi-Platform Posting That’s Surprisingly Easy to Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

For us, the most helpful thing about SOCi is the ability to have a social media presence on multiple platforms, but only having to post from one place. We are able to update multiple platforms with one click. SOCi is super user-friendly and easy to utilize as well. We were nervous about the transition to SOCi, but with no training, we were able to quickly establish the skills to navigate SOCi and successfully update our social media accounts.

**What do you dislike about SOCi?**

The only frustrating things that we have run into with SOCi are that we often find when we upload photos that were taken with a cell phone, they look fine on the website and on the scheduler, but when they post, they are blurry. It has occurred with photos taken from multiple cellular devices. The only other thing is that sometimes our posts expire because they require approval. I wish that there was an option to allow the post to delay processing if it isn't approved within the timeframe that you're scheduling. Some posts may be time sensitive, so that wouldn't make sense, but a lot of our posts are just updates about events that have happened or curriculum in the classrooms, so there is no real expiration. I would also like to be able to connect accounts for multi-unit operators.

**What problems is SOCi solving and how is that benefiting you?**

Soci is saving us lots of time and energy in helping us to control all of our social media platforms from one place!

**Official Response from Alicia Zhang:**

> It's great to hear that SOCi has been a time-saving solution for managing your social media accounts. We value your feedback about the photo quality and post expiration issues.

  ### 12. Simplifies Social Media Management with Ease

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jim M. | Enterprise (> 1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like SOCi because it simplifies social media posting and ensures continuity across social channels with the convenience of content scheduling. The interface is easy to use, which saves me time creating and posting content. I appreciate the scheduling feature and the clean layout that allows me to ensure all social content is scheduled across relevant platforms. The analytics feature and the quality of content monitoring are also beneficial. Having hard data to back up the effectiveness of social campaigns is wonderful. The layout is less cluttered and more clean compared to other social media scheduling tools. Additionally, I found the initial setup very easy.

**What do you dislike about SOCi?**

The platforms SOCi allows to post to. Integrating the ability to post to TikTok would be nice.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to simplify social media posting, ensuring continuity and convenience with content scheduling. It's reduced my time spent creating and posting due to its easy interface and multi-platform support. The clean layout and analytics help me back up campaign effectiveness.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi. We're glad to hear that the scheduling feature, clean layout, and analytics are making a difference for your social media management. SOCi does have an integration with TikTok, if you'd like to learn more please reach out to your account manager!

  ### 13. Time-Saving and User-Friendly Social Media Management with SOCi

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kelsie J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like that SOCi makes it super easy to use once you get the hang of it, and it saves a lot of time because I don't have to post at certain days and times. It’s convenient to pre-schedule posts for my days off, so I don’t have to worry about posting on my off days. A feature I find particularly helpful is that it automatically posts on both my Instagram and Facebook accounts instead of me having to do them separately. It's definitely a great tool to have, and I've already recommended it to a few people I know who shoot content and post it. It's super useful for planning posts for our new gym opening.

**What do you dislike about SOCi?**

Sometimes the photo/video will only post to Facebook and not Instagram. I’m assuming it’s due to the size of the file? I’m not sure if it’s SOCi or Instagram guidelines but it’ll automatically take off the Instagram posting. I’m assuming it’s because of the sizing of the file not being able to be done on Instagram but I’m not 100% sure, it’s kind of hit or miss!

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to pre-schedule posts, saving time and avoiding posting on days off. It's easy to use once you get the hang of it and automatically posts to Instagram and Facebook, simplifying my social media management.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi! We're thrilled to hear that it's been a great tool for planning posts for your new gym opening. We apologize for the issue with posting to Instagram, please feel free to reach out to your account management team for additional support!

  ### 14. Streamlined Social Media Management with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Reese T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I love SOCi's social media scheduler. It makes my job so much easier by helping to streamline our content creation and marketing. I specifically love the AI-generated captions it provides. I can trust our social media will be posted on time, so I don't have to stress. It's also super easy to set up. I use SOCi a lot for our marketing to schedule out resident events and make posts for the month ahead. It helps us to easily respond to reviews left by users.

**What do you dislike about SOCi?**

If I had to change one thing about SOCi it would be the size of photos it lets me upload for posts. It would be easier if it would automatically change the size of the photo to fit an Instagram post, rather than cutting it off.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to schedule social media, streamline content creation, respond to reviews, and generate AI captions, making my work in leasing and marketing much easier.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that you love our social media scheduler and AI-generated captions! We understand the importance of streamlining content creation and marketing, and we're glad to hear that SOCi has been able to make your job easier.

  ### 15. Efficient Social Media Management with Some UI Hiccups

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kevin S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 30, 2026

**What do you like best about SOCi?**

I like that SOCi puts everything in one place, making it easy to handle social media posts and respond to reviews without needing to go to different places. The All In One aspect is really appealing to me. I also appreciate the ability to post to all linked social media channels, which is a big draw.

**What do you dislike about SOCi?**

I think the UI could be modernized, as it seems a bit dated and clunky. I also struggle to understand how to incorporate stories and reels; all the options seem a bit disjointed and some guidance would be nice. It would be nice to have it carry you through posting, similar to how Facebook and Instagram do it straight on the platform. Including explanations of each feature and what it does. Some more flair, bubble popups, etc. Just generally more guidance I suppose.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to keep everything in one place, making it easy to handle social media posts and respond to reviews. It allows us to access ACE social media content for posting, and I can post to all linked channels easily.

**Official Response from Alicia Zhang:**

> It's great to hear that SOCi is helping you keep everything in one place and access ACE social media content for posting. We appreciate your input on how we can enhance the user experience.

  ### 16. Helpful, Efficient Onboarding and Guidance for SEO Strategy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

They’ve been very instructive and helpful, especially when it comes to teaching us which tools to use to further our SEO strategy. The initial onboarding was efficient, and we also appreciate their willingness to branch out into AI tools. The platform itself is easy to use and offers a good variety of features.

**What do you dislike about SOCi?**

While the initial onboarding was quick and efficient, we found it to be a bit impersonal. We would have liked more individualized options for our brand, and to not feel slightly rushed throughout the process. We also feel that while the tools have many different functions, the tracking metrics for localized pages is lacking in compariso to the listings features. While the platform is easy to use once you have been provided instruction, it it could be more intuitive and flow better.

**What problems is SOCi solving and how is that benefiting you?**

SOCi is helping our business with our localized SEO strategy. We are using their listings tools and local pages to help improve our search impressions, rankings, and control what information is being served in new AI search, as well as their Reputation tool to help simply our reputation management.

**Official Response from Alicia Zhang:**

> We're glad to hear that you found our onboarding and guidance helpful for your SEO strategy. We appreciate your feedback about the initial onboarding process. Please feel free to reach out to your account management team for more information on what personalization options are available!

  ### 17. Effortless Multi-Page Management and Scheduling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Emily P. | Director of Strategic Recruitment, Enterprise (> 1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I use SOCi for posting social media content for new locations across the country and 84 franchise locations. It solves the problem of posting individually across pages one by one, and the problem of posting content at the moment I want it posted. The ease of scheduling to many pages is phenomenal. I appreciate the guidance about when to schedule my posts. I think the management of multiple pages and accounts works especially well. Managing dozens of pages, posting different content to each page would be labor-intensive, but posting once to SOCi and seeing it across all pages is amazing. The initial setup of SOCi was easy and smooth.

**What do you dislike about SOCi?**

I wish it connected with more platforms, like TikTok.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to post social media content to new locations and 84 franchise locations. It solves the problem of posting individually across pages and allows for easy scheduling to many pages all at once, which is phenomenal.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi has made multi-page management and scheduling effortless for you! On TikTok: you're in luck. SOCi does integrate with the platform, so you can include it in your publishing workflow just like your other networks. Your Account Management team can get that connected for you, just reach out and they'll take it from there.

  ### 18. Great for Scheduling and Managing Accounts, but Missing Key Native Social Features

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 26, 2026

**What do you like best about SOCi?**

I like that I can manage all of my social media accounts with just one space. I can plan out posts for the future and engage with reviews and comments from social media pages.

**What do you dislike about SOCi?**

SOCI has less features than native platforms. Lack of reaction options on both Facebook and Instagram makes it frustrating to not be able to use as well as having native access. There is no way to interact with other accounts through SOCI unless it's in a direct message or a comment. It would be nice to have a follow feed to view content.

**What problems is SOCi solving and how is that benefiting you?**

SOCI allows me to post on every platform at the same time without having to switch between them. I also like having the schedule calendar to help me create posts in advance to keep our accounts active.

**Official Response from Alicia Zhang:**

> Appreciate the feedback and glad scheduling is working well for you. Apologies for the missing social-native features; we know reactions and broader account-to-account interactions are important. For now, many customers post and monitor in SOCi and switch to the native platform for reactions or following.

  ### 19. Scheduler Makes Planning Easy, with Reviews Conveniently in One Place

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cristina T. | Leasing & Marketing Professional, Enterprise (> 1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I love the scheduler option. Being able to schedule posts in advance is one of the best features, because I can plan content for the next month without having to worry about it day to day. Also, having access to all the reviews on one page is so convenient, especially when I’m trying to respond to every review across all platforms.

**What do you dislike about SOCi?**

I don’t like that I can’t access Canva or Capcut directly from my post page. Having that option would make it easier to create content right from the page, without needing to switch elsewhere.

**What problems is SOCi solving and how is that benefiting you?**

Soci makes it easy to access the tools we need when creating content to promote our business.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi's scheduler has been beneficial for planning your content and that you find it convenient to manage reviews across platforms. We appreciate your feedback about accessing Canva or Capcut directly.

  ### 20. Most Useful Social Media Manager I have Used \ Lacking in some areas.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

The social media side of things has been great. Being able to mass post to over 50 pages at a time is huge for a company our size. Pulling reviews into one location is nice as well, since it keeps everything in one place. The merge codes are really helpful, too. It’s super easy to use, and it’s easy to get other team members using it as well. We use it daily at my company.

**What do you dislike about SOCi?**

There are very few review platforms that this uses. The support team is okay, and while they respond quickly, they almost never really help. Also, third-party site information updates very slowly. I understand that’s usually on the third party, but for a company the size of SOCi, you’d think they would have a direct connection with those companies.

**What problems is SOCi solving and how is that benefiting you?**

The biggest one it solved was the mass posting for our dealerships on multiple social sites.

**Official Response from Alicia Zhang:**

> Thank you for your feedback, we're glad to hear that you find SOCi's review response and email update features helpful!

  ### 21. First Soci Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marianne  C. | Customer Experience Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 05, 2024

**What do you like best about SOCi?**

What I like the best about Soci is the Scheduler. I can schedule social media posts in one sitting for a week, a month or even for months.

**What do you dislike about SOCi?**

I would say the downside is if I would like to view the published posts on FB, I would need to log in to a facebook account, which I dont really have access to. I wsih I could go on FB or Instagram without liggin in to an account if I were using Soci.

**What problems is SOCi solving and how is that benefiting you?**

Social Media Management through Soci is very convenient. Posting in 3 different platforms takes a lot of time whereas with Soci, its like hitting 3 birds in one stone. I have not explored the reporting yet, but for sure it will be very helpful if I would be needing to use it.

  ### 22. All-in-One Social Posting and Content Help in One Place

**Rating:** 4.5/5.0 stars

**Reviewed by:** Salustra T. | Property Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I like that you can post to all your socials and that it helps with what to say for posts and also helps with reviews. Makes is so much easier to access in one place.

**What do you dislike about SOCi?**

I wish that it had an easier and more simple layout and navigation

**What problems is SOCi solving and how is that benefiting you?**

it helps me to save times and helps me efficiently post to all socials.

**Official Response from Alicia Zhang:**

> Thank you for your feedback about the layout and navigation. We are constantly working on improving the user experience, and your input is valuable to us.

  ### 23. Effortless Review Tracking with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katelin A. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2025

**What do you like best about SOCi?**

I like the reminders SOCi provides, which help me remember when I need to review any social updates for client reviews. I also appreciate how easy the initial setup of SOCi was.

**What do you dislike about SOCi?**

would be nice to have more frequent notifications

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps me keep track of reviews and social updates, reminding me when I need to review social updates for client reviews.

**Official Response from Alicia Zhang:**

> Thank you for the great review! We’re so glad to hear that the reminders and notifications are helping you stay on top of client reviews and social updates, and that the setup process was quick and easy. We also appreciate you sharing your feedback about receiving more frequent notifications. Thanks again for your support and for being a valued SOCi customer!

  ### 24. SOCi Makes Social Media and Listings Management Easy and Organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cassity M. | Marketing Manager - Portfolio Management, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

SOCi is a well-functioning software that truly helps us manage social media and listings for our communities on a daily basis. It offers a wide range of tools that fit our business needs and makes it easier to stay organized across everything we handle. We can easily add new listings and communities into the platform and have them running within a week. Their support team our account representative are always quick to respond and assist with anything we need. SOCi seamlessly connects to our socials and makes reporting a breeze!

**What do you dislike about SOCi?**

There not many downsides to SOCi - we are pleased!

**What problems is SOCi solving and how is that benefiting you?**

Ease of scheduling out and managing content for over 20 communities!

  ### 25. Best Service for Busy Professionals

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 02, 2025

**What do you like best about SOCi?**

SOCi is an excellent platform that removes the uncertainty from social media posting. With so many daily tasks to manage, having access to content with pre-selected hashtags—while still being able to customize them if I want—has truly changed the game for me. This feature frees up more of my time to focus on other projects. Additionally, the scheduling for posts is always spot on.

**What do you dislike about SOCi?**

I do not see any downsides to SOCi at this time.

**What problems is SOCi solving and how is that benefiting you?**

This tool addresses the challenge of managing time and generating content. It helps streamline the process, making it easier to customize ready material efficiently.

**Official Response from Alicia Zhang:**

> We’re so happy to hear you’re enjoying your experience with SOCi! It’s wonderful to know that the ready-made content, customizable hashtags, and scheduling tools are helping you save time and take the guesswork out of social media management. We’re glad the platform is making it easier to stay consistent while giving you more time to focus on other priorities. Thanks for your kind words and for choosing SOCi!

  ### 26. Functional Platform

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 03, 2025

**What do you like best about SOCi?**

This platform is very user-friendly. I appreciate that it keeps all my social sites in one place, making it simple to post to every site with just a single, seamless click. All I have to do is create my post, schedule it, and submit. I rely on it every week to help maintain my presence across all platforms.

**What do you dislike about SOCi?**

I honestly can't find anything to dislike about the platform. It is used across my entire company brand.

**What problems is SOCi solving and how is that benefiting you?**

I use this to ensure that all families in our community stay informed about what is happening at our school.

**Official Response from Alicia Zhang:**

> Thank you for the kind words! We’re so glad to hear that SOCi’s user-friendly experience and multi-platform publishing have made it easy to keep your community informed each week. It’s wonderful to know the platform has become a reliable part of your workflow and helps you maintain a consistent presence across your social channels. Thanks again for your review and for being a valued SOCi customer!

  ### 27. Good Multi-Platform Posting, But Metrics and Per-Platform Caption Scheduling Need Work

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

It's nice to be able to post on multiple social platforms all at once, and I like how it alerts me if there is an issue with a post.

**What do you dislike about SOCi?**

If I interact with a review or a post outside of soci, it isn't recorded, so I don't have accurate metrics. Also, I tailor each caption for different socials individually, so it would be nice to be able to schedule the separate platforms with individual captions in one form, rather than having to schedule them with one version of the caption, and then go through individually to edit the caption for each plaform. One other thing is that when I paste a caption in the text box, it doesn't delete the selected text I already have there, it just adds to it, which creates friction for me.

**What problems is SOCi solving and how is that benefiting you?**

The ability to schedule posts for many platforms all in once place

**Official Response from Alicia Zhang:**

> Thank you for sharing your feedback with us. We appreciate your positive comments about the multi-platform posting and the alert system. We appreciate your feedback about the metrics and per-platform caption scheduling. Your input is valuable to us as we strive to enhance the user experience.

  ### 28. One Platform to Schedule Posts Across Multiple Social Accounts

**Rating:** 4.0/5.0 stars

**Reviewed by:** Stacy W. | E-Marketing Strategy Presentations, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I like that I can use a single platform to schedule posts across multiple social media accounts.

**What do you dislike about SOCi?**

I’ve found the platform confusing at times, and the help files aren’t very comprehensive. Also, the screenshots in the documentation feel outdated compared with the current, updated platform.

**What problems is SOCi solving and how is that benefiting you?**

I don’t have to visit as many places to post my ads, which saves me time.

**Official Response from Alicia Zhang:**

> Thank you for sharing your feedback. We're pleased that SOCi's single platform for scheduling posts has been a time-saver for you. We apologize for any confusion you've experienced and appreciate your input on the documentation. We are committed to making improvements based on customer feedback.

  ### 29. Time-Saving, Multi-Platform Response Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I love how SOCi saves me a lot of time, since I can quickly review its responses and 9 out of 10 times, they are perfect already. It's also awesome that it can respond to so many different platforms! I was especially surprised to see X and Instagram as options, even though they're not connected yet. Additionally, setting up SOCi was extremely easy, as it just required answering some basic questions about the hotel.

**What do you dislike about SOCi?**

Id like to be able to easily adjust who on my team responded. Sometimes its great for it to say "Staff from Hotel" but other time, it'd be great to just say "Front Office Manager Vivek" or General Manager Shirley"

**What problems is SOCi solving and how is that benefiting you?**

SOCi saves me a lot of time by quickly reviewing responses, which are perfect 9/10 times. It also responds to many platforms.

**Official Response from Alicia Zhang:**

> We're glad to hear that SOCi has been able to save you time and provide efficient responses across multiple platforms. We appreciate your feedback about the ability to adjust the team member's name in the responses.

  ### 30. Seamless Review Management with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shannon M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 23, 2026

**What do you like best about SOCi?**

I think SOCi is a great service. It helps us monitor reviews on social media and Google, which is crucial for our pet grooming and retail business. Additionally, it automates our responses to reviews, saving time and ensuring we can quickly respond with a sense of urgency while personalizing each response. I also found the initial setup to be very easy, making it convenient to start using the platform.

**What do you dislike about SOCi?**

Nothing

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps monitor our reviews on social media and Google. It automates responses, notifies us of new reviews, lets us quickly respond, and personalize each response.

**Official Response from Alicia Zhang:**

> Thanks so much for the kind words! We’re thrilled SOCi is helping your pet grooming and retail business monitor reviews, automate timely personalized responses, and that setup was easy. If you ever want help fine-tuning automations or templates, reply here or contact our support team — we’re happy to help.

  ### 31. Convenient Social Media Management with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Destiny R. | Hospital Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 07, 2025

**What do you like best about SOCi?**

I like the convenience of using SOCi. The app makes my life easier by scheduling posts at certain times, so I don’t have to remind myself to do it. It takes a task off my plate that I don’t have time for and does it for me. Also, the initial setup was very easy.

**What do you dislike about SOCi?**

Using the AI feature, it always rewards it but not in the best way.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to automate posting on social media across platforms, which saves me the hassle of scheduling and remembering to post manually. The convenience of the app and its post scheduling feature save me time I don't have.

**Official Response from Alicia Zhang:**

> Thanks for the great review! It’s wonderful to hear that SOCi has helped simplify your social media workflow by automating your posts and saving you time. We’re also glad to know the setup process was quick and easy. We appreciate you sharing your feedback about the AI feature, and we’re grateful you took the time to share your experience. Thanks for choosing SOCi!

  ### 32. Great Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Terri R. | Marketing Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 28, 2023

**What do you like best about SOCi?**

We’ve been using Soci for over seven years and still love it! The platform continues to evolve with regular updates that make an already great tool even better. As a Marketing Director, I especially appreciate how Soci simplifies my workflow—grouping properties and scheduling monthly social media content is a breeze. The review management feature is intuitive, consolidating all reviews in one place and automatically notifying property managers so they can respond promptly and effectively. I highly recommend Soci to anyone in property management looking to streamline their marketing and reputation management efforts.

**What do you dislike about SOCi?**

There is nothing I can think of that is a problem.

**What problems is SOCi solving and how is that benefiting you?**

I don't know what they are solving.

**Official Response from Neil Grasso:**

> Hi Terri,

Thanks for the positive review! I am happy to hear SOCi is making it easy to schedule posts across multiple platforms and that you have found the platform to be innovative. We appreciate our partnership and look forward to continuing to support the success of your organization!

Also. I am so sorry for the lack of support you received in the story you described in your review! Please reach out to your Customer Success Manager (if you haven't already) to discuss your experience so our team can explore further.

Thank you again!

- Neil

  ### 33. Effortless Review Management & Social Media Scheduling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley E. | CEO, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

I love using SOCi for responding to Google and Yelp reviews, as well as for social media planning and posting. Since we are a franchise, it's incredibly beneficial that our franchise can upload content directly to our calendar. I appreciate how 'set-it-and-forget-it' it is for social media and the reminders about new reviews help us respond promptly. What stands out the most to me is the reporting; it's so nice to have all platforms in one place. Having all systems and features in one place and being able to dive into engagement has been extremely helpful. I find SOCi user-friendly and easy to navigate, and the initial setup was very simple.

**What do you dislike about SOCi?**

n/a

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to manage social media and online reviews. It's a set-it-and-forget-it solution for social media planning and keeps me timely with review responses. Reporting consolidates all platforms, making engagement insights easy to access.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that you find SOCi so beneficial for managing your franchise's online presence! It's great to know that the set-it-and-forget-it approach to social media planning and the consolidated reporting are making your job easier. Thank you for sharing your positive experience!

  ### 34. Easy, Reliable Publishing to IG/FB/Google in One Place

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I am able to publish to IG/FB/Google on in one place. The ability to edit my GBP and more. The ease of which one can learn how to use it and the tutorials for the things we can't figure out. I have never had it not perform the way it was supposed to.

**What do you dislike about SOCi?**

I would like the option to post to multiple locations at once versus have to go into each one individually.

**What problems is SOCi solving and how is that benefiting you?**

Soci is saving me time and staffing money by having a platform not only I can post to multiple platforms but so can our corporate.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi is saving you time and staffing money by providing a platform for easy publishing to multiple platforms. Posting to multiple locations at once is actually a core SOCi capability, so you have more available than you're currently using. Your CSM can walk you through bulk publishing so you're not going location by location — it should save you a lot of time.

  ### 35. Boosts Marketing Efficiency with User-Friendly Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ray G. | Real Estate Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I like SOCi's great potential for marketing products and services and how you can create and change things up for marketing purposes. It helps in detail for more revenue by keeping property unit occupancy rates at least 95% and above. I also enjoy how easy and friendly it is once you start using it, especially how you can click on multiple platforms.

**What do you dislike about SOCi?**

Just writing on how to start like a navigator.

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps in marketing by creating and changing strategies, increasing revenue, and maintaining high occupancy rates. It enhances traffic and is easy to use across multiple platforms.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi! We're glad to hear that SOCi is helping you in marketing products and services, increasing revenue, and maintaining high occupancy rates. We're committed to providing a user-friendly platform for all your marketing needs. Feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard

  ### 36. Simplifies Social Media Management with Ease

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 24, 2022

**What do you like best about SOCi?**

I like how easy SOCi is to use. I also like that I can make one post and share it to all of my social media accounts, which makes it very easy.

**What do you dislike about SOCi?**

I mean, it's pretty user friendly. Maybe the calendar sometimes can get confusing. But it just makes it a little more challenging when I'm trying to post things to a certain date on the calendar.

**What problems is SOCi solving and how is that benefiting you?**

I find SOCi saves me time making posts across social media and helps centralize everything in one spot, simplifying content sharing to Facebook, Instagram, and Google, basically making it a one-stop-shop.

  ### 37. Quick Multi-Platform Posting Made Easy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cheri S. | Lead Realtor, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I like that you can post to several platforms quickly

**What do you dislike about SOCi?**

I dont like that I cant create carousels there. I that I have to do that on instagram.. I then have to post on instagram and facebook so really only use for Linked in, google and some times Twitter

**What problems is SOCi solving and how is that benefiting you?**

It makes it so I can post quicker on more platforms

**Official Response from Alicia Zhang:**

> Thank you for sharing your feedback! We're glad to hear that you find SOCi helpful for posting quickly on multiple platforms.

  ### 38. Efficient Ad Scheduling with Instant Feedback

**Rating:** 4.0/5.0 stars

**Reviewed by:** Alex  P. | Owner manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about SOCi?**

I use SOCi for scheduling ad posting on social media and tracking reviews from different sites all in one place. I find this feature incredibly time-saving because it allows me to plan ahead all at once. Additionally, I appreciate the instant feedback responses to customers, as it helps correct any issues promptly. The flexibility offered by SOCi makes it preferable compared to other options I've used before, like Google. The initial setup was pretty easy, which I really liked.

**What do you dislike about SOCi?**

I think the login process could be improved. It would be better if SOCi offered Face login or OTP for quicker access.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to track reviews, schedule ad posts, and get instant feedback responses for my business. It saves time and helps plan ahead by managing everything from one place.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find SOCi's ad scheduling and instant feedback features time-saving and efficient. We appreciate your feedback about the login process and will take it into consideration for future improvements. Thank you for choosing SOCi to manage your social media presence and customer interactions.

  ### 39. User-Friendly Dashboard for Quick Managing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 23, 2026

**What do you like best about SOCi?**

It’s user-friendly and easy to navigate. I can quickly read reviews and respond to them, and I find the dashboard helpful as well.

**What do you dislike about SOCi?**

No specific dislikes come to mind. If anything, I’d say there’s so much you can do on SOCi that I sometimes feel like I’m not taking full advantage of every tool available.

**What problems is SOCi solving and how is that benefiting you?**

Franchisees can easily schedule posts and respond to reviews, while still allowing others to review content before anything gets sent out. This solves the problem of seeing customer sentiment in real time, addressing issues right away, and finding solutions quickly.

**Official Response from Alicia Zhang:**

> It's great to hear that SOCi is helping franchisees schedule posts and manage reviews effectively. Real-time customer sentiment analysis and quick issue resolution are key benefits of our platform, and we're committed to continuously improving our features to meet your needs. If you would like additional training, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard

  ### 40. Great Content and Insights, with Full Control Over What Gets Posted

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sara M. | Travel Agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 04, 2026

**What do you like best about SOCi?**

I like the content it posts for me and the information it provides. I also like that I can go in and choose which one to post.

**What do you dislike about SOCi?**

There isnt anything that I don't like about it.

**What problems is SOCi solving and how is that benefiting you?**

I haven’t been consistent, and I often don’t have enough content to post for my followers.

  ### 41. Enhances Customer Engagement and Insightful Feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** ANDREA Z. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I really like the fact that I can respond back to the customers personally and give my personal responses to them without it having to be generated or something that the company has prompted. I also like that SOCi has all these different options of how I can track trends and everything else. It's also super easy to set up. I was trained in less than a minute. Overall, it's great, and I love it.

**What do you dislike about SOCi?**

I wish that we had access to customer's real names and because they use a username and not always their real name, so being able to if they have an issue and they don't respond to their responses, being able to contact them to get more details.

**What problems is SOCi solving and how is that benefiting you?**

SOCi lets me see customer perspectives, enhancing future interactions and support. I can personally respond to reviews and track trends, showing customers we care.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi! We're glad to hear that you find it easy to set up and that it provides insightful feedback. 

  ### 42. “Set It and Forget It” Social Media Scheduling That Saves Time

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kimberly R. | Realtor, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I love the "set it and forget it" feature!!  A real time saver when it comes to social media

**What do you dislike about SOCi?**

I would like to see more video options.  It seems video and social media are really where it's at these days

**What problems is SOCi solving and how is that benefiting you?**

It allows me to set up auto posting which frees up so much time in my week and month.

**Official Response from Alicia Zhang:**

> We're happy to hear that SOCi is helping you save time with auto posting. Our goal is to make social media management easier and more effective for our users.

  ### 43. Great Responses and Flexibility When Changes Are Needed

**Rating:** 4.0/5.0 stars

**Reviewed by:** John G. | General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

i like the responses and the ability to change when needed

**What do you dislike about SOCi?**

I don't like the lead time.  reviews come in and it takes about a day or more on occassion to get a response on those times i wind up doing the review myself.

**What problems is SOCi solving and how is that benefiting you?**

no problems as we always responded to reviews this streamlines it all in one place.

**Official Response from Alicia Zhang:**

> We're glad to hear that you appreciate our quick and flexible responses. We understand your concern about lead time and we are constantly working to improve our response time. Your feedback is valuable to us and we will strive to provide even faster responses in the future.

  ### 44. Keeps My Brand Visible Daily with Easy Post Customization

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about SOCi?**

I had not been consistent with my posting and I like that when I don't have time for an organic post it gets name out there on a daily basis. I do like that I can edit and add my own content to the posts provided.

**What do you dislike about SOCi?**

So far my experience has been greatly positive.

**What problems is SOCi solving and how is that benefiting you?**

It is helping me get my message to multiple platforms that appeal to different demographics. It provides polished posts if I am running on fumes or gives me the opportunity to make the post in my own voice too.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi! We're glad to hear that it's helping you maintain visibility on a daily basis and reach different demographics with your message. The ability to customize posts to fit your own voice is definitely a valuable feature.

  ### 45. Scheduling and Reports Make Multi-Platform Posting Easy Peasy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leslie F. | Insurance Agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 26, 2026

**What do you like best about SOCi?**

Scheduling and reports are really helpful. I also like that I can post to multiple platforms at the same time.

**What do you dislike about SOCi?**

Right now, I dislike that I don’t fully understand the reports, but I think that if I spend more time exploring them, I’ll be able to spot trends and patterns.

**What problems is SOCi solving and how is that benefiting you?**

I’m not having any problems.

**Official Response from Alicia Zhang:**

> Thanks for the review — happy to hear there are no major issues. If the reports feel unclear, feel free to try the in-app report glossary and scheduled exports, or book an office-hours session with our product experts for a live walkthrough.

  ### 46. Schedule Far Ahead and Post to Multiple Platforms with Ease

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley S. | Leasing Sales and marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 19, 2026

**What do you like best about SOCi?**

Being able to schedule farther in advance compared to other platforms such as meta business. Being able to leave comments and upload to multiple platforms at the same time

**What do you dislike about SOCi?**

Problems getting videos on TikTok, not being able to use sounds already on the app for more viewer engagment

**What problems is SOCi solving and how is that benefiting you?**

Scheduling further out. Saves time by uploading all at once.

**Official Response from Alicia Zhang:**

> We appreciate your feedback. It's great to hear that SOCi is helping you save time by scheduling further out and uploading content all at once. We're constantly working to enhance our features and address any challenges our users may encounter.

  ### 47. SOCI Keeps Social and Listings Organized for Multi-Location Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about SOCi?**

SOCI allows me to keep all of my social and listing tools in one platform, which helps me stay productive and organized. I’ve used SOCI at two different companies in a few different ways, and both times it’s been very helpful for managing multi-location portfolios from both a social and listings point of view.

**What do you dislike about SOCi?**

From my personal experience, sometimes the reporting can be challenging to use and the metrics differ from native platforms such as Meta.

**What problems is SOCi solving and how is that benefiting you?**

SOCI allows for listings updates to be made in one platform which is super helpful when updating 300+ locations at once. The Genius tool has also been very helpful to mass update at once.

  ### 48. AI-Powered Marketing Made Easier

**Rating:** 4.0/5.0 stars

**Reviewed by:** Caroline M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I find the AI in SOCi always helpful for marketing, particularly for coming up with captions. It helps make the software easier to use, especially when I'm having trouble figuring out how to word things—it makes it make sense. For me, the AI is the smartest tool I use, making tasks easier and more efficient. The initial setup was easy and smooth for everyone in the company, which was great.

**What do you dislike about SOCi?**

Sometimes you have to be very specific when using the AI platform. It would just be helpful to not have to give as much information when using AI because that is what it is for.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi for marketing, mainly to get AI help to craft captions. It makes software easier to use and helps me articulate ideas effectively when I'm stuck. However, I wish the AI required less specific input to be effective.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find our AI helpful for marketing and that it makes tasks easier and more efficient. We appreciate your feedback about the specific input required for the AI platform.

  ### 49. Efficient Social Media Management with Room for Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jordan K. | Enterprise (> 1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like using SOCi for posting to social media because it allows me to schedule and plan posts all at once. I find it especially helpful that there's a log of other posts available to use, which means I don't always have to create my own. This feature saves me time, as I can see what other people may post. The initial setup was very easy, with no delays or issues.

**What do you dislike about SOCi?**

The dashboard itself can be difficult to navigate, and I'd like to be able to look at the calendar without having to manually go back and forth. I wish it was easier to preview the scheduler.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi for scheduling social media posts and replying to reviews, letting me plan posts all at once. It saves time by providing a log of posts to use, without needing to create my own each time.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find SOCi helpful for scheduling and planning social media posts. We appreciate your feedback about the dashboard navigation and scheduler preview.

  ### 50. Effortless Social Media Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelly Z. | Enterprise (> 1000 emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about SOCi?**

I love that SOCi posts a variety of companies on a daily basis, which has freed up the time I used to spend creating posts. The automatic posts are fantastic as they cover every cruise and travel company that I sell, so there's no need to look up specials myself. Additionally, the initial setup was very simple, and everything works great.

**What do you dislike about SOCi?**

nothing. its great

**What problems is SOCi solving and how is that benefiting you?**

SOCi frees my time by creating posts for my Facebook and Instagram, automatically posting for various cruise and travel companies I sell, and pulling specials without my input.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi has been able to save you time and simplify your social media management. Thank you for sharing your positive experience!


## SOCi Discussions
  - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes
  - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote
  - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote
  - [How do I make sure every location stays on brand without babysitting each one?](https://www.g2.com/discussions/how-do-i-make-sure-every-location-stays-on-brand-without-babysitting-each-one) - 1 comment, 1 upvote
  - [We have a home office headquarters and 300 franchisees. How Does SOCi work for both sides?](https://www.g2.com/discussions/we-have-a-home-office-headquarters-and-300-franchisees-how-does-soci-work-for-both-sides) - 1 comment, 1 upvote

- [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?page=6&section=pricing&secure%5Bexpires_at%5D=2026-08-04+18%3A20%3A05+-0500&secure%5Bsession_id%5D=d933efe7-b62b-4d37-ac37-84e621a18817&secure%5Btoken%5D=cf3ce90abba7d3460331f19603a2f21e4379231ac601519c8cb6a03efe5a7f44&format=llm_user)
## SOCi Integrations
  - [Apartments.com](https://www.g2.com/products/apartments-com/reviews)
  - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews)
  - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews)
  - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews)
  - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews)
  - [Canva](https://www.g2.com/products/canva/reviews)
  - [Constant Contact](https://www.g2.com/products/constant-contact/reviews)
  - [Elevate](https://www.g2.com/products/elevate-elevate/reviews)
  - [Emma](https://www.g2.com/products/emma/reviews)
  - [Entrata](https://www.g2.com/products/entrata/reviews)
  - [Eulerity](https://www.g2.com/products/eulerity/reviews)
  - [ezyVet](https://www.g2.com/products/ezyvet/reviews)
  - [Facebook](https://www.g2.com/products/facebook/reviews)
  - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews)
  - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews)
  - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews)
  - [FranConnect](https://www.g2.com/products/franconnect/reviews)
  - [Glassdoor](https://www.g2.com/products/glassdoor/reviews)
  - [Global Relay](https://www.g2.com/products/global-relay/reviews)
  - [Google](https://www.g2.com/products/google-google/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [Google My Business](https://www.g2.com/products/google-my-business/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews)
  - [INRIX OpenCar](https://www.g2.com/products/inrix-opencar/reviews)
  - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews)
  - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews)
  - [Local Measure Engage](https://www.g2.com/products/zendesk-local-measure-engage/reviews)
  - [Manta](https://www.g2.com/products/manta/reviews)
  - [Mapquest API](https://www.g2.com/products/mapquest-api/reviews)
  - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)
  - [Meta](https://www.g2.com/products/meta-ai-meta/reviews)
  - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Moz Local](https://www.g2.com/products/moz-local/reviews)
  - [Neustar](https://www.g2.com/products/neustar/reviews)
  - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews)
  - [Olo](https://www.g2.com/products/olo/reviews)
  - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews)
  - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews)
  - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews)
  - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews)
  - [ResMan](https://www.g2.com/products/resman/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews)
  - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews)
  - [Tiktok](https://www.g2.com/products/tiktok/reviews)
  - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews)
  - [Toast](https://www.g2.com/products/toast/reviews)
  - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews)
  - [Trustpilot](https://www.g2.com/products/trustpilot/reviews)
  - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)
  - [Workvivo](https://www.g2.com/products/workvivo/reviews)
  - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews)
  - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews)
  - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews)
  - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews)
  - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews)
  - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews)
  - [Yext](https://www.g2.com/products/yext/reviews)
  - [Zibster](https://www.g2.com/products/zibster/reviews)
  - [Zillow](https://www.g2.com/products/zillow/reviews)

## SOCi Features
**Social Analytics**
- Competitor Analysis
- Follower Analysis
- Post Performance
- Paid Campaign Tracking
- Hashtag Analytics
- Sentiment Analysis

**Business Tools**
- Bulk Uploading
- CMS Specific
- Traffic Analytics
- Customer Analytics

**Listing Management**
- Network Directory
- Data Aggregators
- Duplicate Monitoring
- Optimization

**Local Search Optimization**
- Rank Tracking
- Online Listings
- Google My Business
- Reputation Management
- Social Media
- Dashboards and Reporting

**Content & Collaboration**
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Responses**
- Customization
- Route To Human
- Menu bars

**Survey Management**
- Survey Builder
- Question Types
- Templates
- Survey Distribution

**Content Generation - AI Content Creation Platforms**
- Output quality
- Branding
- Performance
- Brand Voice Alignment
- Multimodal Content Generation
- Content Localization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Feedback Collection

**AI Content Structuring - AI Search Visibility Optimization tools **
- AI-Optimized Content Structuring
- Schema & Structured Data Optimization
- AI-Readable Content Formatting
- LLM-Ready Content Preparation

**Performance Optimization & Learning - AI Marketing Agents**
- Send-Time Optimization
- Autonomous A/B Testing

**Social Management**
- Social Analytics
- Social Publishing
- Campaign Optimization
- Social Engagement
- Social Ads
- Campaign Planning

**Reports & Dashboards**
- Report Customizability
- Report Exporting
- Scalability

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Customer Tools**
- Location Listing
- Product and Category Filters
- Mobile Support
- Automatic Geolocation

**Performance**
- Real-Time Updates
- Analytics

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information

**Survey Customization**
- Branching/Skip Logic
- Branding
- Multimedia Support

**Management - AI Content Creation Platforms**
- Collaboration
- Security and Privacy
- Moderation

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Agentic AI - Social Media Advertising**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools **
- Entity Recognition & Mapping
- Knowledge Graph & Entity Linking
- Semantic Content Analysis
- Topic Authority Optimization

**Autonomous Campaign Orchestration - AI Marketing Agents **
- End-to-End Campaign Execution
- Goal-Based Campaign Planning
- Cross-Channel Orchestration
- Conversational Campaign Setup
- Real-Time Campaign Adaptation

**Platform**
- User, Role, and Access Management
- Performance and Reliability
- Reporting and Dashboards
- Mobile User Support

**Social Functionality**
- Social Functionality

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Social Media Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Social Media Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**AI Retrieval Optimization - AI Search Visibility Optimization tools **
- Passage & Chunk Optimization
- AI Citation Optimization
- Retrieval Readiness Analysis
- AI Query Matching Analysis

**AI Content Generation - AI Marketing Agents **
- Dynamic Content Optimization
- AI Copy Generation
- Personalized Content Creation

**Content Operations - AI Content Creation Platforms**
- Distribution Integrations
- Workflow Management
- Asset & Content Management

**Agentic AI - Revenue Operations & Intelligence (RO&I)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Decision Making

**AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools **
- AI Citation Monitoring
- AI Answer Visibility Tracking
- Generative Search Performance Analytics

**Audience Intelligence & Segmentation - AI Marketing Agents **
- Lookalike Audience Modeling
- Behavioral Triggering
- Predictive Audience Segmentation

**Enterprise Governance - AI Content Creation Platforms**
- Content Moderation
- AI Disclosure
- Security & Privacy

**In-House Management**
- Employee Performance
- Team Workflow

**Generative AI**
- AI Text Generation

**Workflow & Platform Integrations - AI Search Visibility Optimization tools **
- CMS & Publishing Workflow Integrations

**Integrations & Data Connectivity - AI Marketing Agents **
- Event & Data Ingestion
- CRM & CDP Integration

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Campaign Management**
- Campaign Dashboard
- Campaign Optimization
- Reach
- Bulk Editing
- Batch Uploading
- Fraud Protection
- Budget Pacing
- Creative Optimization
- Rich Media Capabilties
- In-App Ads
- Mobile Rich Media Capabilities

**Targeting**
- Targeting
- Geo-Targeting
- Contextual Targeting

**Platform**
- API / Integrations
- Custom Reports
- User, Role, and Access Management
- Performance and Reliability
- Enterprise Scalability
- Customization
- Workflow Capability
- Notifications

## Top SOCi Alternatives
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,069 reviews)
  - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews)
  - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)