--- title: SOCi Reviews meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4671 reviews by the users' company size, role or industry to find out how SOCi works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4671 scale: '5' date_modified: '2026-08-13' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # SOCi Reviews **Vendor:** SOCi **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,671 ## About SOCi SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. ## SOCi Pros & Cons **What users like:** - Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. (598 reviews) - Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. (424 reviews) - Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. (351 reviews) - Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. (348 reviews) - Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. (323 reviews) - Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews) - Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews) - Review Management (276 reviews) - Time-saving (254 reviews) - Easy Posting (218 reviews) **What users dislike:** - Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. (138 reviews) - Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. (124 reviews) - Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. (114 reviews) - Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. (113 reviews) - Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. (85 reviews) - Layout Issues (85 reviews) - Social Media Limitations (74 reviews) - Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews) - Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews) - Social Media Integration (70 reviews) ## SOCi Reviews ### 1. Powerful Multi-Location Management with Scalable Updates and Custom Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Garrett S. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I like having access to the database of information for all of my locations right at my fingertips. I also appreciate the options to make changes and updates at scale, along with the ability to build my own custom reporting so I can get a bird’s-eye view of performance for things like reviews and social media. The custom tokens for localization are another versatile feature, and they help fine-tune bulk posting when I’m working at scale. **What do you dislike about SOCi?** Sometimes the features feel incomplete, rushed, or disjointed from one another. I also frequently experience outages, crashes, or other failures, and there often aren’t any descriptive error messages to explain what went wrong. Some limitations don’t really make sense and feel inconsistent—for example, having the ability to upload a CSV for Facebook and a Google business profile, but not for Instagram. **What problems is SOCi solving and how is that benefiting you?** Soci empowers our team to deliver content marketing strategies at scale for national franchise businesses, and then turn around and review the hard data reflected in that content’s performance across all locations. That visibility lets us fine-tune upcoming strategies and keep repeating the same improvement loop. The tour also serves as a command center—not only for Google business profile completeness, but for managing our presence across multiple directory sites at once, and at scale. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experiences with SOCi's database access, scalable updates, and custom reporting options. We understand your concerns about incomplete features and limitations, and we're committed to addressing these issues to enhance your overall experience. ### 2. SOCI Streamlined Our Social Media Management and Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin N. | Marketing Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I've had a very positive experience using SOCI. Before discovering and implementing the platform, my plan to manage multiple social media accounts was what I presumed would be time-consuming and overwhelming. SOCI brought all of our accounts into one place, making it much easier for me to stay organized and manage our online presence efficiently. One of the things I appreciate most about SOCI is the amount of time it saves me. Instead of spending that time switching between platforms, I can focus more on analyzing performance data and thinking strategically about how to improve our digital marketing efforts. The analytics and reporting tools have been especially valuable because they allow me to monitor our performance in real time and make adjustments when needed. I was also impressed by how smooth the onboarding process was. The training materials were clear, thorough, and easy to follow. Throughout onboarding, many of the questions I had were answered before I even needed to ask them. The process was so comprehensive that I never found myself needing to contact support for assistance. Another highlight was the integration process. Connecting our social media accounts to SOCI was straightforward, and having everything centralized has made managing our digital presence much more efficient. It feels like SOCI was designed with the end user in mind, making tasks that used to take significant time much simpler and more manageable. Overall, SOCI has become an important part of my daily workflow. It has helped me save time, stay informed, and make better decisions regarding our digital marketing strategy. I would confidently recommend it to anyone looking for a more efficient way to manage and analyze their social media presence. **What do you dislike about SOCi?** My main area for improvement would be the level of detail available in some of the performance metrics. While SOCI provides valuable analytics and strong visibility into overall performance, there are times when I’d like more granular data to better understand user behavior. For instance, when I’m reviewing search impression data, it would be helpful to know where our listing appeared within the search results—such as whether it showed up on the first page or further down in the rankings. Added context like this would give deeper insight into how potential clients are finding our business and would help us make more informed digital marketing decisions. That said, the analytics SOCI currently provides are still very useful, and this is more of an enhancement request than a major concern. **What problems is SOCi solving and how is that benefiting you?** One issue we identified was a discrepancy between the Google Business Profile review and star-rating data and what was being reported within SOCI. Because I typically rely on SOCI as my primary source for performance reporting, this mismatch created uncertainty when I was evaluating our online reputation and customer engagement metrics. What I appreciated was that SOCI acknowledged the issue and communicated that they were actively working toward a resolution. Since I frequently use SOCI’s reporting tools to analyze performance across multiple digital platforms, having accurate, reliable data in one centralized location is extremely important to me. Resolving this discrepancy will help ensure the insights I use to guide our digital marketing initiatives are as accurate as possible, so I can make more informed decisions and respond more effectively to changes in performance. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has streamlined your social media management and reporting, making it easier for you to stay organized and manage your online presence efficiently. We appreciate your feedback about the level of detail in performance metrics and will take it into consideration for future enhancements. Thank you for recommending SOCi! ### 3. All-in-One Platform That Makes Posting Easy and Seamless **Rating:** 4.0/5.0 stars **Reviewed by:** Kate D. | Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I like that I have everything on one platform! All of my accounts are linked in one and it makes posting so easy and seamless. I'm not that great with technology, so having this streamline how I post is a big time-saver as well. It was also easy to learn and Soci is great about offering help when you need it. **What do you dislike about SOCi?** Honestly, there's no issues I have with Soci, but if I had to pick, I would say they could make the dashboard look nicer. It looks fine now, but they could soften it and make it more appeasing to the creative eye, if they wanted. But again, it won't make it a better platform or enhance it's performance in any way, so it's purely cosmetic! **What problems is SOCi solving and how is that benefiting you?** Time! It allows us to post on multiple platforms in a very efficient manner. I also really like the analytics and performance data so we can see what's working best for our audience. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi's all-in-one platform to be easy and seamless for posting. Our goal is to simplify the process for our users, and we're glad to hear that it's making a positive impact for you. ### 4. SOCi Streamlines Our Online Presence with a Clean UI, Solid Integrations, and Helpful AI **Rating:** 4.0/5.0 stars **Reviewed by:** Anytime M. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** SOCi has been a great tool for managing our online presence. The UI is clean and easy to use, making it simple to handle reviews, posts, and listings in one place. The integrations work smoothly with the platforms we rely on, and overall performance has been reliable. Pricing feels fair for the value provided, especially considering the time it saves and the impact on our visibility and engagement. The onboarding process was straightforward, and support has been responsive and helpful whenever we’ve needed assistance. The AI features add extra value by helping streamline responses and provide useful insights. Overall, SOCi has been a strong investment for our business. **What do you dislike about SOCi?** While SOCi is a strong platform overall, some features have a learning curve and can feel a bit overwhelming at first, especially for new users. Certain integrations and advanced tools could benefit from more customization, and occasional delays or minor glitches can occur when managing multiple locations at once. Reporting and analytics, while useful, could be more flexible and easier to tailor to specific business needs. **What problems is SOCi solving and how is that benefiting you?** SOCi has been effective in helping us quickly identify and resolve issues related to reviews, listings, and local visibility. The centralized dashboard makes it easy to spot problems across locations and take action without jumping between platforms. Tools like review management and alerts help us respond faster and stay proactive, while support resources are helpful when troubleshooting more complex issues. Overall, SOCi simplifies problem solving and saves time by keeping everything in one place. **Official Response from Alicia Zhang:** > Thank you for sharing your experience with SOCi! We're glad to hear that the clean UI, solid integrations, and helpful AI features have made a positive impact on your business. We understand the learning curve for some features and are continuously working to enhance customization, flexibility, and performance across the platform. In the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 5. Soci for social media management **Rating:** 4.0/5.0 stars **Reviewed by:** Jacky B. | Director of Marketing and Information, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about SOCi?** Soci has been evolving with the different social media platforms. They make posting easy because you can do it all in one spot. You can make andedit posts and schedual them all from the Soci dashboard, which is nice if you have more than one place the post is going. **What do you dislike about SOCi?** There were a few mistakes and the porcess to edit them was a little slow, so making that faster would help a lot. **What problems is SOCi solving and how is that benefiting you?** We manage apartment complexes, and we had too many to be able to post on all of their social media pages regularly. In addition, we were not keeping up with replying to reviews. Soci now handles the social media posts and reputation management for us. **Official Response from Neil Grasso:** > Hi Jacky, Thanks for the positive review! I am happy to hear SOCi is making it easy to schedule social posts across multiple platforms and oversee reputation management in an efficient manner. Also, I appreciate the feedback regarding the errant posts on your corporate social handle. I recommend reaching out to your Customer Success Manager (if you haven't already) to discuss this issue so our team can address and resolve any problems you may be encountering. Thank you again! - Neil ### 6. Convenient Scheduling but Clunky App Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon S. | Assistant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** I like being able to schedule ahead of time on the computer with SOCi and not have to do it on the Instagram app, as it makes the weeks easier. I appreciate the library section, which helps me by providing photos to inspire me for posts. I can download European Wax Center photos, edit them as I want, and it's good for inspiration. The initial setup was great, and the training was helpful. **What do you dislike about SOCi?** I don't love the app. It's easier to do on the computer. I wish it let you stay logged in, it doesn't really feel like an app at all. **What problems is SOCi solving and how is that benefiting you?** I like being able to schedule posts ahead of time on the computer, which makes the weeks easier. The library section helps by providing photos for inspiration and allows me to edit them for posts. **Official Response from Alicia Zhang:** > Thank you for the thoughtful review! We’re so glad to hear that scheduling posts in advance and using the content library have made planning your social media easier and more efficient. It’s also great to know the training and setup process helped you get started smoothly. We appreciate you sharing your feedback about the mobile app experience. Thanks again for your support and for being a valued SOCi customer! ### 7. SOCi: A Game-Changer for Multi-Location Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Tanish C. | MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about SOCi?** Centralizes social media management, reviews, and local listings for multi-location brands (franchises, retail chains) in one dashboard Strong for local SEO and reputation management at scale (hundreds/thousands of locations) AI-assisted content creation and reply suggestions save time on repetitive local marketing tasks Yes the price absolutely justifies the the value it provides in all tasks Yes the price absolutely justifies the the value it provides in all tasks Yes the price absolutely justifies the the value it provides in all tasks Yes the price absolutely justifies the the value it provides in all tasks Yes the price absolutely justifies the the value it provides in all tasks Yes the price absolutely justifies the the value it provides in all tasks **What do you dislike about SOCi?** History of losses — the path to sustained GAAP profitability has taken longer than bulls hoped Small-cap with limited trading liquidity, which can mean sharper price swings Customer concentration risk in certain verticals (heavy reliance on large franchise/multi-location brands) Competitive pressure from larger platforms (e.g., Sprout Social, Hootsuite, or even native tools from Google/Meta) that could add local-marketing features and squeeze SOCi's niche Yes the price absolutely justifies the the value it provides in all tasks Yes the price absolutely justifies the the value it provides in all tasks Yes the price absolutely justifies the the value it provides in all tasks Yes the price absolutely justifies the the value it provides in all tasks **What problems is SOCi solving and how is that benefiting you?** Fragmented local presence at scale — Managing hundreds or thousands of individual location pages (Google Business Profile, Facebook, Yelp, etc.) manually is unworkable. SOCi centralizes listings management so location data stays accurate everywhere at once. Local social media management — Corporate marketing teams need to post both brand-wide content and location-specific content across many social accounts. SOCi lets a small central team manage this without hiring a social media person per location. ### 8. Easy-to-Navigate Review Hub with Smooth Integration and AI-Powered Replies **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew H. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** It helps me organize my reviews in one place, keeping everything together in a single space. This allows us to track areas that we might need to improve on. This drives our team to increase their performance, and as the manager allows me to have the necessary tools for training and onboarding. The site is easy to navigate, and the integration process was smooth. The built-in reply feature helps by improving my responses to residents with AI to enhance my comments. **What do you dislike about SOCi?** I find that soci is sometimes slow to notify me of pending tasks. **What problems is SOCi solving and how is that benefiting you?** Soci is helping us capture negative reviews before they get posted to the public channels. This allows us the opportunity to correct the issue and help maintain our brand. **Official Response from Alicia Zhang:** > We're delighted to hear that SOCi has been beneficial in organizing your reviews and improving your team's performance. We appreciate your feedback about the easy navigation, smooth integration, and AI-powered replies. We apologize for any delays in notifications. ### 9. Easy to Navigate Once Learned, But Backtracking Takes Too Long **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about SOCi?** I like how SOCi is mostly easy to navigate. I feel that once you are familiar with the platform, you understand what everything means. I have Facebook connected to SOCi to schedule and boosts post which is easy to use. I found that using a small amount of money to boost allows the posts to gain lots of views and reaches. **What do you dislike about SOCi?** I don't like how if you need to go back to something, there is not a tab to switch but you have to go all the way back to the beginning to navigate. With that, it takes awhile to get where you need to be. Customer support is okay for the most part. The support staff is very friendly but they seemed to have trouble navigating the issue I was having and told me to reach out to Facebook. However, the problem was with SOCi and not Facebook. **What problems is SOCi solving and how is that benefiting you?** SOCi is helping me boost posts across our Facebook platforms for all of our stores within our division. The feature to create groups has allowed me to quickly post and understand the insights from these posts. **Official Response from Alicia Zhang:** > Thank you for the thoughtful review! We’re so glad to hear that SOCi is helping you efficiently schedule and boost posts across your Facebook pages and that the group features and insights are making it easier to manage multiple store locations. It’s great to know the platform has become easier to navigate as you’ve become more familiar with it. We also appreciate you sharing your feedback about navigation and your support experience. Thanks again for your support and for being a valued SOCi customer! ### 10. SOCi: Streamlines Multi-Location Social Media **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about SOCi?** SOCi's core strength is its ability to streamline social media management across multiple platforms from a single dashboard. Being able to push posts to all of our locations' social channels at once saves significant time compared to managing each platform individually. There is a bit of a learning curve when first getting acquainted with the platform, but once the team became familiar with the workflows, it became a reliable part of our day-to-day operations. **What do you dislike about SOCi?** Our primary area of concern has been support responsiveness. When issues arise, turnaround time on support requests has consistently been slower than we would like, which can be disruptive when timely resolution matters most. Improving response times and overall support efficiency would meaningfully strengthen the experience for clients managing active, multi-location accounts. **What problems is SOCi solving and how is that benefiting you?** SOCi solves the challenge of managing social media presence across multiple platforms and, in our case, multiple locations, without needing to log into each channel separately. This consolidation saves our team meaningful time on content scheduling and publishing, allowing us to maintain a more consistent and active social presence than we could manage manually. The efficiency gained here has been the platform's clearest benefit to our operations. **Official Response from Alicia Zhang:** > We appreciate you highlighting both the platform’s strengths and the learning curve. I’m sorry support responsiveness has been frustrating, that’s not the experience we want. I will pass this feedback to our Support and Customer Success teams. ### 11. Genius Post Recommendations — Good platform. Genius recommendations need work! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about SOCi?** I like the IDEA of genius recommendations to post. But the photos often contradict or simply don't go with the wording. this needs to improve significantly. Also, I need Soci's Ai to GENERATE photos based on the photos our brand has uploaded. our brand has limited content and if soci took those base examples and generated a image based on the topic of the wording of the post, they would probably nail it every time, I would have very little to adjust and we could just review and go! any less, and I will always rate this company as a 7-8. I would not be able to move to a 9-10 score. **What do you dislike about SOCi?** I like the IDEA of genius recommendations to post is amazing. But the photos often contradict or simply don't go with the wording. this needs to improve significantly. Also, I need Soci's Ai to GENERATE photos based on the photos our brand has uploaded. our brand has limited content and if soci took those base examples and generated a image based on the topic of the wording of the post, they would probably nail it every time, I would have very little to adjust and we could just review and go! any less, and I will always rate this company as a 7-8. I would not be able to move to a 9-10 score. **What problems is SOCi solving and how is that benefiting you?** it's a good platform to keep upcoming posts that come from our corporate brand so that we can see what they are planning to post and when so that we space out the content we plan to post at the local level. ### 12. Appreciate Current Features and See Potential for Additional Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** I appreciate the ability to bulk post across a multitude of properties. I remember a time when I would have to go into each individual location to post one item which was incredibly time consuming. It's great that SOCi is always refining and improving their process to create a more beneficial platform for their users. **What do you dislike about SOCi?** There are a multitude of functions I wish existed within the platform. For example, I’d like to be able to edit posts that are essentially the same but split across platforms all at once. I’d also like the option to send a polite rejection message to a team when their post is rejected, rather than personally having to reach out multiple times to get a property to adjust their post (some type of follow-up). Additionally, it would be helpful to bulk post to locations I have at my disposal, instead of needing to create an entirely new group to do so. For instance, when there’s a specific promotion happening at a majority of properties but not all, I currently have to post individually at the property level. **What problems is SOCi solving and how is that benefiting you?** They recently added buffer time, which helps solve a common issue I run into: social leads sometimes try to post something immediately without letting anyone know they’re doing it. Then it doesn’t publish because it hasn’t been approved yet. In general, they shouldn’t be able to post right away if approval is required, so this buffer time is a genuinely helpful feature. **Official Response from Alicia Zhang:** > Thank you for the thoughtful review — we’re glad bulk posting and the buffer-time improvement are helping. I’ve shared your specific requests (bulk edit across platforms, polite rejection notices, and selective bulk-posting without creating new groups) with our Product team. If you’d like, your Customer Success Manager can reach out to capture additional details and discuss possible interim workarounds. ### 13. Super Simple Social Media Scheduling with SOCi **Rating:** 4.0/5.0 stars **Reviewed by:** mariacielo w. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I appreciate how SOCi helps me save time by allowing me to effectively schedule my social media posts across different platforms like Google My Business, Facebook, and Instagram. It's super simple and easy to use. I really like the calendar view feature that makes it easy for me to manipulate and move posts around or schedule them for the same day. This feature gives me a flexible view of my schedule and allows me to save things I like. **What do you dislike about SOCi?** I would say that it's just a little difficult to find certain things in my library. And I know that my franchise uploads some photos in there that I can use, but I would like to be able to separate that out with the photos that I've created myself. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to save time by scheduling my social media posts on Google My Business, Facebook, and Instagram. It's super easy to use, and the calendar view lets me move posts around and schedule them on the same day. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi. We're pleased to hear that the platform has helped you save time and provided a flexible view of your social media schedule. Your feedback about the library organization is valuable, and we will explore ways to enhance the user experience in this area. ### 14. Streamlines Multi-Channel Posting, Needs Error Alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Sara J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I love how easy SOCi makes it to post on multiple channels like Instagram, Facebook, Google Business, and TikTok. It's incredibly valuable to me because it saves a lot of time by not having to upload each picture or video into every app and type the captions individually. It was also easy to set up. **What do you dislike about SOCi?** One thing that could be improved is that sometimes there are glitches or errors and posts do not get uploaded, and I do not get alerted to it. I would love if there was an app I could use on my phone to send me any error notifications like this or if it notices there's an error and the post did not get uploaded, it would be awesome if somehow it just kept trying to post it until the end of the day so something gets uploaded. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to engage our customers with promotions and job updates. It solves communication problems by efficiently spreading news about events and offers across multiple channels, saving me time from manual uploads and making posting easy on platforms like Instagram and Facebook. **Official Response from Alicia Zhang:** > We appreciate you sharing your feedback! It’s wonderful to hear that SOCi has made it easier to manage your social presence across multiple channels while saving you time on manual posting. We’re also glad the setup process was simple and helped you get up and running quickly. We appreciate you sharing your thoughts about post notifications and error handling. Thanks again for your review and for being part of the SOCi community! ### 15. Centralized Management, but Support Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about SOCi?** I like that SOCi puts everything kind of in one place for a lot of our franchisees in general. It provides a single source of truth for all of the information that's being put out about their specific location and our business, which means we don't have to update things in tons of different locations. We can basically just enter that information and manage it, and that applies to all of our online presences as well as our business's website. It also allows us to really manage our reputation for specific locations in one place. **What do you dislike about SOCi?** Over time, the support that SOCi has offered has certainly changed, and we've noticed a reduced accuracy in their support in general. As more and more things have been outsourced overseas, that's been a bit difficult to work through, and a bit of a challenge for us as a business in working with them. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage our business listings across platforms like Google and Yelp, analyze competitors, and respond to reviews. It centralizes our franchisees' information, helping manage locations and online presence efficiently in one place. **Official Response from Cassie Benitez:** > Hi there, We're so glad to hear that you find our platform effective for managing your multi-location brand's business listings. We pride ourselves on our customer service and proactive approach and we are happy to be contributing to your success. We also value your feedback on the user interface. We hope that our recent platform rebrand has alleviated some of your concerns about it. Thank you for sharing your experience! ### 16. Responsive Rep and Helpful Support Make Everything Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Kendall S. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I really like that our rep stays on top of any questions or needs we have. The customer service team is very helpful and makes anything we might be struggling with easy to understand and straightforward to complete. **What do you dislike about SOCi?** The platform has a lot going on, with many different sections, which can make navigation a bit confusing. It can feel overwhelming when you’re trying to find specific categories, and it isn’t always clear where to look first. **What problems is SOCi solving and how is that benefiting you?** It helps us set up all our Google, Apple, and Facebook listings very easily. It also supports our search engine optimization efforts and makes it easier to manage the local listings on our website. **Official Response from Alicia Zhang:** > We're delighted to hear that our customer service team has been helpful and responsive for you. We understand the challenges with navigating the platform and are committed to improving the user experience. Your feedback is important to us, and we will use it to enhance our platform for all users. ### 17. User-Friendly with Valuable Opportunities Insight **Rating:** 4.0/5.0 stars **Reviewed by:** Melvin C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like how user-friendly SOCi is for the most part, which makes it easier to navigate. I also appreciate how it streamlines all the data from other websites into one place, making it simpler to find areas of opportunity quickly. **What do you dislike about SOCi?** Sometimes, the user-friendly part pertains to just certain aspects of the app. Some areas of the app can still use some improvement. I do find myself sometimes having a hard time navigating through some aspects of the application. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to see all restaurant reviews, helping us navigate areas of opportunity. It streamlines data from other websites into one place, making it easier to find opportunities quicker without going through multiple sites. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi user-friendly and valuable for streamlining data from other websites. We are constantly working to improve all aspects of the app to ensure a seamless experience for our users. Your feedback is valuable in helping us identify areas for improvement. In the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 18. User-Friendly Social Media Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like how user-friendly SOCi is and that I don't need to log into many accounts to post. It allows me to seamlessly post on social media accounts and monitor performance, saving me the time-consuming task of logging into different accounts and social media platforms for a single post. I also use it for online reputation management, which is quite beneficial. The initial setup was very easy and user-friendly too, and I had no issues with it. **What do you dislike about SOCi?** I would like to be able to like comments on Instagram straight from SOCi. It would be much easier than having to go on Instagram directly to like a comment. Also, I wish we could integrate YouTube. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for seamless social media posting and performance monitoring. It saves time by managing multiple accounts from one place and helps monitor our online reputation. It's user-friendly, so I don't have to log into many accounts to make a single post. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi. We're pleased to hear that it has saved you time and made social media posting and performance monitoring seamless. We have noted your suggestions regarding tagging social media accounts on LinkedIn and liking comments on Instagram for potential enhancements. ### 19. Efficient Marketing Tool with Scope for Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Allyssa A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love that SOCi has auto-generated posts already created for me, making my work very hands-off. I don't really need to do anything unless I want to edit something. It saves me a lot of time by polishing my posts and allowing me to schedule them very far in advance, which I really love. This feature makes SOCi valuable to me in managing my travel agency marketing. **What do you dislike about SOCi?** I think the biggest issue with it is that a lot of the posts are shared with any travel agent out there, which makes me not very authentic. I was a little bit confused if I needed to add them or if it would be done for me. I had way too many, and then I had to go in and delete the ones that came in later. **What problems is SOCi solving and how is that benefiting you?** SOCi helps by polishing my posts and saving me a lot of time. It allows me to schedule far in advance, which I love. Auto-generated posts make my work hands-off unless I choose to edit something. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi's time-saving features. We apologize for the confusion and inconvenience caused by the shared posts. We will take your feedback into consideration to enhance the platform's customization capabilities. ### 20. Easy Cross-Platform Publishing with a Clean UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** It's easy to publish the same post across various social media platforms, saving me a lot of time. I like the UI/UX; it's a very simple and user-friendly product. I think the performance is pretty good, and the posts are published when they're supposed to be. I don't use the app's AI/Intelligence features, but I do use AI to write my posts. When my team lead onboarded me, it was very easy to understand and learn how to use SOCi. It integrates well with all of our social media platforms. The drag-and-drop interface saves me hours each week. I find that I have a lot more time to focus on other work since SOCi saves me so much time. **What do you dislike about SOCi?** It would be nice if there were an email sent to the user when posts are published. It may have that feature, but I don't have it enabled. Besides that, everything is generally pretty user-friendly and practical. It would be nice if there were a tutorial on how to use AI / Intelligence to integrate it into the workflow. **What problems is SOCi solving and how is that benefiting you?** SOCi saves me a lot of time each week with our company's social media posts. I like that it publishes the same post across all platforms. I don't have to log into each social media platform and post the same thing. Before I started using SOCi, I had to log into each social media platform and publish the same post on at least 4 different platforms. Now I can publish them all through SOCi. It saves me at least 1 hour/day. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We're thrilled to hear that the clean UI and cross-platform publishing features have been beneficial for you and your team. We'll take note of your suggestions for improving the user experience and providing more guidance on utilizing the AI/Intelligence features. ### 21. SOCi Streamlines Multi-Location Marketing with an Intuitive, All-in-One Dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** Fathema A. | Customer Success Manager Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** SOCi has become an essential part of our day-to-day marketing operations. The platform's user interface is intuitive and easy to navigate, making it simple for our team to manage social media, local listings, reviews, and customer engagement from a single dashboard. The centralized workflow saves significant time compared to managing multiple locations and platforms separately. One of the biggest benefits is the integration capabilities. SOCi connects seamlessly with the tools and channels we use most, allowing us to streamline processes and maintain consistency across locations. This has helped reduce manual work and improved overall efficiency. From a performance standpoint, the platform is reliable and makes it easy to publish content, monitor reviews, and track engagement at scale. The reporting tools provide valuable insights that help us make more informed marketing decisions. SOCi has also delivered strong ROI by helping us save time, improve local visibility, and better manage our online reputation. Instead of using several separate tools, we can accomplish much of our local marketing strategy within one platform. The onboarding experience was smooth, and the support team has been responsive and knowledgeable whenever questions arise. They consistently provide helpful guidance and resources to ensure we get the most out of the platform. One feature that stands out is SOCi's AI-powered tools. They help generate content ideas, streamline content creation, and improve efficiency without sacrificing quality. An unexpected benefit has been how much easier it is to maintain a consistent brand presence across multiple locations while still allowing for local customization. Overall, SOCi is a powerful and scalable platform that has improved our workflow, increased efficiency, and helped us manage local marketing efforts more effectively. **What do you dislike about SOCi?** While SOCi offers a robust set of features, there can be a learning curve when first navigating the platform due to the breadth of tools available. Some workflows require multiple clicks, and certain reporting or configuration settings can take time to fully understand. For organizations managing many locations, initial setup and customization may require additional planning to ensure everything is configured properly. At times, I'd like to see even more flexibility in reporting customization and dashboard views to better match specific business needs. Additionally, because the platform is continually evolving, it can take some time to become familiar with new features and updates as they are released. That said, the support team is responsive and helpful, which makes it easier to overcome these challenges and maximize the value of the platform. **What problems is SOCi solving and how is that benefiting you?** SOCi helps solve the challenge of managing local marketing efforts across multiple locations and channels from a single platform. Instead of switching between different tools for social media, reviews, listings, messaging, and reporting, our team can manage everything in one centralized place. This has significantly improved efficiency by reducing manual tasks, saving time, and helping ensure brand consistency across locations. SOCi also makes it easier to monitor and respond to customer reviews, maintain accurate business information, and track performance through reporting and analytics. The platform's AI-powered features further streamline content creation and engagement, allowing our team to scale marketing efforts more effectively. As a result, we've been able to spend less time on administrative work and more time focusing on strategy, customer experience, and business growth. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has become an essential part of your day-to-day marketing operations! It's great to know that the platform's intuitive user interface, integration capabilities, and AI-powered tools have helped streamline your processes and improve overall efficiency. We appreciate your feedback and are committed to continuously enhancing our platform to better meet your needs. ### 22. Comprehensive Social Media Management with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Emily J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that with SOCi, you can have everything in one place for listing, social media, and reputation surveys. It's a great marketing tool that helps marketers truly understand how things are developing with different brands. It's valuable because I'm able to look at everything in one platform, streamlining things so that I can get a quick glance without a full deep dive. SOCi makes things easy as they handle a lot of the heavier tasks, allowing us just to connect the social media platforms or provide brief details of the listings. **What do you dislike about SOCi?** I wish we had a better capability of posting to TikTok for longer than twenty seconds, as well as the capabilities of trying to follow other places within the platform. **What problems is SOCi solving and how is that benefiting you?** SOCi lets our team post to social media without direct access, limiting exposure to scammers. It provides an all-in-one platform for listing, social media, and reputation surveys, streamlining everything at a quick glance instead of needing deep analysis. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been a valuable marketing tool for you, streamlining your processes and providing a comprehensive platform for managing listings, social media, and reputation surveys. ### 23. Batch Posting to Multiple Locations Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** My favorite feature is being able to batch post to multiple locations at once. I also like that I can easily see when posts from Corporate are scheduled, and being able to adjust their captions and/or graphics as needed. Additionally, being able to easily differentiate between scheduled posts and pending posts is helpful. **What do you dislike about SOCi?** The AI posts typically aren't worded in a way that sounds human and can include inaccurate information, and the graphics often do not align with the content in the caption. I appreciate that the AI posts have to be approved before scheduling, but sometimes there are so many AI posts pending on a given day (sometimes 4+ posts) that I can't easily see actual scheduled content. It creates visual clutter as well (seeing all the pending AI posts on top of scheduled content). **What problems is SOCi solving and how is that benefiting you?** It helps reduce time commitment of social media posting. Being able to simultaneously post to IG & FB at once is faster, and being able to post to multiple locations at once. The calendar view also keeps it organized and easy to maintain a consistent pattern of posting regularly. **Official Response from Alicia Zhang:** > We're glad to hear that you are enjoying the ability to batch post to multiple locations and easily manage scheduled posts. We appreciate your feedback about the AI posts and graphics, and we will continue to work on improving these aspects for a better user experience. ### 24. Centralizes Multi-Location Channels with Scheduling and Response Templates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that I can link multiple channels into one place and location. this is super helpful as we have over 70 locations with franchisees. I also like I am able to see a schedule for each location and what they have posted as well as set up templates for responding to comments. **What do you dislike about SOCi?** It can be confusing to create posts. You usually have to click on a location or group before creating posts for the specific location. I would like to have the option to create a post and then assign specific locations or groups after. Its also very limited on what a link strength could be for each location and will have you relink pretty often. **What problems is SOCi solving and how is that benefiting you?** Its solving mass posting. We are able to post to our corporate profile was also segmenting our locations by coming soon and open and having unique posts for both of those. It also helps us to stay organized across social media and see what each locations are posting and responding to. **Official Response from Alicia Zhang:** > We're glad to hear that you find our platform helpful for managing multiple channels and locations. We appreciate your feedback about the post creation process and the link strength limitations. We'll take this into consideration for future improvements. Thank you for sharing your experience with us! ### 25. Convenience and Analytics Centralization, But Needs Better Error Insights **Rating:** 3.5/5.0 stars **Reviewed by:** Emily K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I use SOCi for all of my social media needs for the company where I'm an office manager. I love that we have all of our platforms linked. I use it to post and see our trends and analytics. It's super convenient that I no longer have to go to every platform, log in, and post our media. I like that I am able to view all the analytics for all my social media accounts in one place. I use the 'social' section of SOCi the most and I love that I can either post now or schedule out posts by several weeks. **What do you dislike about SOCi?** It is not very good at helping if something doesn't post right. Like it doesn't explain why a post failed, just that it did. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage all our social media platforms in one place, making it convenient to post and analyze trends. It eliminates the need to log into each platform separately. I like that I can view all analytics and schedule posts weeks in advance. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi convenient for managing all your social media needs in one place and that you appreciate the centralized analytics. We understand your frustration with the lack of error insights and we are continuously working to improve this aspect of our platform to provide better support when posts fail. Thank you for your feedback. ### 26. Consolidates Store Management but Navigation is Tricky **Rating:** 4.0/5.0 stars **Reviewed by:** Megan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that SOCi is a one-stop shop. I only have to go to one place to make the adjustments for things like changing store hours or updating social media. It makes my life easier by not having to switch between 20 different platforms. I also like that I can have all of the social media in one spot. **What do you dislike about SOCi?** I think it's a little difficult to find things. So every time I do need to go update for a holiday or something like that, I have to remember, oh, yeah. Where do I go find that? So I feel like some of the things are hidden. It's a little hard to navigate. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to set store hours and manage holiday schedules. It helps by consolidating all our social media in one place, acting as a one-stop shop where I can make adjustments without accessing multiple platforms. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has made managing your store's social media and schedules easier for you. We understand that navigation can be tricky, and we are constantly working to improve the user experience. Your feedback is valuable to us, and we will take it into consideration for future updates. ### 27. Aggregating Data in One Place with Time-Saving Genius AI Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Emily E. | Brand Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like being able to aggregate data from multiple platforms and accounts all in one place. Utilizing the Genius AI Reviews also helps save a lot of time! **What do you dislike about SOCi?** I feel like onboarding could be improved. It kind of felt like being walked through a checklist vs actually being taught how to use the platform. I'd also like to see more support from a CSM or similar. **What problems is SOCi solving and how is that benefiting you?** Being able to utilize the survey tool has helped us collect guest feedback and aggregate it all in one place! It's awesome being able to compare NPS feedback along with reviews and social comments to see the full picture in one platform. **Official Response from Alicia Zhang:** > We're glad to hear that you are enjoying the convenience of aggregating data from multiple platforms and finding value in our Genius AI Reviews. We appreciate your feedback about the onboarding process and the support from our team. We will definitely take your suggestions into consideration for improvement. In the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 28. Strong Enterprise Content Management, But User Permissions Feel Too Restrictive **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie V. | Volunteer, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** content management for large enterprise organizations - this is handled well by limiting what people can do **What do you dislike about SOCi?** too many limits on what users can do with instagram. this may be an instagram problem with their restrictions on third party software permissions. but it affects the use of soci because i can't effectively manage an instagram account from soci if i cannot engage with people. kinda what it's all about, and the only way to grow. so to have to go to instagram all the time for that means soci is then kind of useless. **What problems is SOCi solving and how is that benefiting you?** allows many people contribute to social media **Official Response from Alicia Zhang:** > Thank you for sharing your experience with SOCi. We are aware of the limitations with Instagram permissions and are actively exploring ways to enhance the user engagement capabilities within our platform. ### 29. Streamlined Social Media Management with Intuitive AI **Rating:** 4.0/5.0 stars **Reviewed by:** Dan F. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** I love the interface. I think it's really easy to use. The AI does a really good job of getting a start to responses when I'm looking to respond to reviews on pages. It's really handy being able to post across platforms, making it easy to cross-post to different locations. The AI is pretty great at pinpointing what's most important before I respond to each review. **What do you dislike about SOCi?** I do think that when I'm looking through media to grab from different banks of data, like previous posts and things like that, they could be displayed in a more coherent order. They seem a little bit hard to discern from one to the next. There's like three different banks if I recall, and just being able to see everything in one view page would help me find what I'm looking for a little easier. Right now, you have to select one of the different options, and there's no select all, at least on my side. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to respond to reviews across platforms like Yelp, Google, and Facebook, helping me stay structured without visiting each page individually. It simplifies posting content across locations and aids in identifying important aspects of reviews before responding. **Official Response from Alicia Zhang:** > Thank you for such a thoughtful review! We’re thrilled to hear that you’re enjoying the intuitive interface and that the AI features are helping you respond to reviews more efficiently across multiple platforms. It’s also great to know that cross-posting and centralized review management are making your workflow simpler and more organized. We appreciate you sharing your feedback about browsing content libraries and media organization. Thanks again for your support and for being a valued SOCi customer! ### 30. All-in-One Social Posting and Analytics, but Error Messages Need Clarity **Rating:** 3.5/5.0 stars **Reviewed by:** Emily Celeste K. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I love that all of my social media platforms are all in one place. I don't need to jump around to each one to find my analytics and to post updates. **What do you dislike about SOCi?** I don't like how it does not describe what the error message is when a post has failed to upload. I wish it would give you more information about why a post has failed. **What problems is SOCi solving and how is that benefiting you?** SOCi is really good at showing me how many people we can reach with our posts and it shows me how many followers we are gaining or loosing **Official Response from Alicia Zhang:** > We appreciate your feedback about the error messages, and we will definitely take this into consideration for future improvements. Thank you for your feedback about the error messages, and we will definitely take this into consideration for future improvements. ### 31. Easy Social Scheduling and Review Management in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy H. | Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** Ease of use being able to schedule posts through all social media accounts, respond to reviews through Google and Yelp, and view traffic to social sites **What do you dislike about SOCi?** Overall UI and layout can be confusing to navigate at times. Connecting accounts can be tedious, rescheduling posts can take time, and no ability reformat or recenter pictures that are not the exact aspect ratio needed. **What problems is SOCi solving and how is that benefiting you?** Saving time with social media presence by posting to instagram, tik tok, google, and facebook from one dashboard. Scheduling posts to reduce repetition on a day to day basis. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to use for scheduling posts and managing reviews. We appreciate your feedback about the UI and layout, and we'll take it into consideration for future improvements. ### 32. Great for Multi-Account Posting, but Occasional Glitches and Slower Feature Connections **Rating:** 3.5/5.0 stars **Reviewed by:** Marta d. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** If you need to post to multiple accounts, like in a real estate office where you might wish to push out brand content to agents' individual accounts, SOCi offers this function and does it very well! **What do you dislike about SOCi?** There are quite a few glitches with the software and while their support team does reply promptly, it does happen regularly. They are also a little slower than other social media management platforms to introduce connections to new features in order to remove having to manually go in. **What problems is SOCi solving and how is that benefiting you?** The posting feature to multiple accounts has been very beneficial! **Official Response from Alicia Zhang:** > Thank you for sharing your feedback with us. We're glad to hear that you find SOCi's multi-account posting feature beneficial. We apologize for any glitches you've experienced and appreciate your patience as we work to improve our software. ### 33. Robust, Connected Platform—But Support and Onboarding Need Smoothing Out **Rating:** 3.5/5.0 stars **Reviewed by:** Jason L. | Technical Implementation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2026 **What do you like best about SOCi?** I’m impressed by how robust their product is and by the networks it’s connected to. It goes beyond being just a listing tool or only a review management dashboard, and feels like a more complete solution overall. Their Pro services for review responses are also super helpful, especially for organizing replies and keeping things manageable for our staff. **What do you dislike about SOCi?** Support and onboarding has become terrible and cumbersome with their new team. they are improving but the transition has been tough for us. **What problems is SOCi solving and how is that benefiting you?** centralized listing management and integration with other SaaS products. Review management **Official Response from Alicia Zhang:** > We're glad to hear that you find our platform robust and connected, and that our Pro services for review responses have been helpful for your team. We apologize for any inconvenience you've experienced with our support and onboarding, we have let our team know and are actively working to improve these areas. Your feedback is valuable to us as we strive to provide a seamless experience for all our customers. ### 34. Set-and-Forget Scheduling Makes Monthly Marketing a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I love that I am able to plan my month of marketing all at once using the scheduling feature - set it and forget it! I also love that my marketing collaboration team can leave me ideas to review to post in the future **What do you dislike about SOCi?** I am bummed that I cannot music or enhance photos so my posts through SOCi are fairly basic. I do tend to find that these posts have fewer impressions than the posts I post directly through Meta platforms. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me stay organized across all of my online platforms but it oftentimes does not recognize activity that occurs outside of the platform (for example, I address nearly every comment directly within Instagram or Facebook but SOCi says that comments are lacking interaction) **Official Response from Alicia Zhang:** > We're glad to hear that you find our scheduling feature helpful for planning your marketing efforts. We appreciate your feedback about the limitations with enhancing photos and adding music, and we'll take that into consideration for future updates. Thank you for sharing your experience with SOCi! ### 35. Enhances Engagement but UI Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Matt B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like how SOCi helps us gather insight on where we can improve as well as areas where we are already doing well. This insight allows us to focus our time more efficiently to be extra productive for our clients. Without this insight, it would be difficult to maintain the quality we expect for our members. **What do you dislike about SOCi?** The user interface isn't always as simple as I would like it to be. When I do get on the SOCi platform and try putting out a lot of content, it's not as user-friendly as I would like. **What problems is SOCi solving and how is that benefiting you?** SOCi helps us maintain high engagement and communication with our members across various platforms. It assists with our review process, providing insights on improvement areas and strengths, allowing us to enhance productivity and client service. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi is helping you gather insights and improve productivity for your clients. We appreciate your feedback about the user interface and will take it into consideration for future updates. ### 36. Easy, All-in-One Platform for Managing Multifamily Marketing Channels **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew B. | Head of Property Revenue, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** It’s easy to manage all the functions of multifamily marketing channels within a single platform. **What do you dislike about SOCi?** I think that, with any platform like this, the initial setup phase can be challenging. That said, it often comes down more to the user side of things, especially when you’re trying to corral all the usernames, passwords, access levels, and admin details. With a large portfolio of company sites, that kind of coordination almost never comes together smoothly. **What problems is SOCi solving and how is that benefiting you?** Ensuring consistency, engagement, and quality across all online touchpoints to improve SEO and reputation. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to use for managing multifamily marketing channels. We understand that the initial setup phase can be challenging, especially with a large portfolio of company sites. We appreciate your feedback and are continuously working to improve the user experience during the setup process. ### 37. SOCi: A Game-Changer for Streamlining Social Media Management **Rating:** 4.0/5.0 stars **Reviewed by:** Tosi U. | Finance, Commercial Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I love how SOCi is an absolute game changer for our Kiddie Academy location. The centralized platform makes scheduling localized content, monitoring reviews, and tracking analytics across multiple social media channels seamless and efficient. Our team saves hours of manual work each week with its highly intuitive interface. I like that it helps us keep everything organized and reduces work hours. It's simple, intuitive, and has made organizing and streamlining tasks easier. Scheduling content on platforms like Instagram and Facebook is seamless and incredibly intuitive. **What do you dislike about SOCi?** timely support - nothing really **What problems is SOCi solving and how is that benefiting you?** SOCi is a game changer for managing our Kiddie Academy by streamlining scheduling, review monitoring, and analytics across social media. It saves hours weekly, is highly intuitive, and organizes our digital efforts seamlessly. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been a game changer for your Kiddie Academy location! It's great to know that our centralized platform has made scheduling localized content, monitoring reviews, and tracking analytics across multiple social media channels seamless and efficient for your team. ### 38. Streamlined Social Media Management with SOCi **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about SOCi?** I like that SOCi is streamlined and used throughout my company. It really helps me focus my time on the operations of the company instead of managing social media posts. The training platform is good because it's very informative, and I can skip parts that don't apply to my user permissions, which makes it easier for me. **What do you dislike about SOCi?** There was a dead link within the training where it told me to skip and then when I clicked on the link, it did not work. It actually just said page not found and closed me out of the training, so I had to start over. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for posting to social media, which frees up my time to focus on company operations. It's streamlined, used company-wide, and the training is informative and user-friendly. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi is making social media management easier for you and your company. We appreciate your feedback about the training platform and apologize for the dead link issue. Our team is working to address this issue and improve the overall user experience. ### 39. Social Media Scheduler That Makes Content Creation Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Sandy S. | Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** The social platform scheduler feature and being able to create my own content when I feel the need **What do you dislike about SOCi?** Even when selecting the week days to schedule posts it seems that the system decides its own days of the week to post. I also do not understand the calendar function with the drop down. **What problems is SOCi solving and how is that benefiting you?** I am not sure I understand this question. The only thing that comes to mind is the fact that I can set social platform posts and work on other critical elements of my business **Official Response from Alicia Zhang:** > We appreciate your positive feedback about the social platform scheduler and content creation capabilities. We apologize for the inconvenience you've experienced with the scheduling days and calendar function. feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 40. SOCi Centralizes Social, Reviews, and Engagement in One Platform **Rating:** 4.0/5.0 stars **Reviewed by:** toni a. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** What I like best about SOCi is how it centralizes multiple aspects of digital marketing and online presence management into one platform. It makes it easier to manage social media posts, respond to customer reviews, and monitor engagement across different channels without having to log into multiple systems. **What do you dislike about SOCi?** At times, the reporting tools could be more detailed and easier to customize, which would make tracking performance more efficient. Overall, while it’s a helpful tool, there are moments when the system could be more user-friendly and responsive. **What problems is SOCi solving and how is that benefiting you?** SOCi helps us solve the challenge of managing multiple parts of our online presence in one place. Rather than logging into several different platforms to post updates, respond to reviews, and monitor engagement, SOCi lets us handle all of it from a single, centralized dashboard. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's centralized platform helpful for managing your digital marketing and online presence. Thank you for sharing your positive experience! ### 41. Streamlined Reputation Management with Minor Syncing Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** I use SOCi to manage our veterinary hospitals' online reputation and local presence. It helps me keep our brand messaging consistent while efficiently managing dozens of hospital profiles from one platform. SOCi saves us time by centralizing review management, social media, and business listings in one place, allowing us to respond faster and stay organized. I like how easy it is to manage multiple locations from one place, and the platform is intuitive, making review management efficient while keeping everything organized. After a short learning curve, I found the platform easy to pick up and navigate. **What do you dislike about SOCi?** Occasionally, SOCi doesn't pull in every review, which can make it easy to miss customer feedback. Improving review syncing and reliability across all connected platforms would make the experience even better. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage our hospitals' online reputation efficiently. It centralizes review management, social media, and business listings, saving time and maintaining consistent brand presence across all locations. **Official Response from Alicia Zhang:** > Thank you for taking the time to share such a thoughtful review! We’re so glad to hear that SOCi has helped you efficiently manage your hospitals’ online reputation, maintain consistent brand messaging, and save time by bringing everything together in one platform. We also appreciate you sharing your feedback about review syncing. Thank you for letting us know, we truly value your input! ### 42. Easy-to-Use SoCi for Scheduling Posts and Analyzing Sentiment **Rating:** 4.0/5.0 stars **Reviewed by:** Adam O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2026 **What do you like best about SOCi?** The user interface of SoCi is easy to use and navigate. I can easily use it to schedule posts for my business or view posts that are already scheduled. I can also use it to easily analyze sentiment for my business postings. **What do you dislike about SOCi?** The interface is more function than form. It's kind of boring or bland to look at. However, it is easy enough to use. **What problems is SOCi solving and how is that benefiting you?** It's helping me easily schedule and manage social media for my business. **Official Response from Alicia Zhang:** > We're glad to hear that you find SoCi easy to use and navigate, and that it helps you schedule posts and analyze sentiment for your business. We appreciate your feedback about the interface and will take it into consideration for future updates. ### 43. Huge Time-Saver for Multi-Location Scheduling, but Reporting Metrics Feel Inconsistent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love being able to schedule multiple ads and posts across all of our locations. It saves SO much time and really streamlines the process across locations and platforms. I also appreciate how quick and responsive their support team is. **What do you dislike about SOCi?** I don't love the reporting function as it can be really difficult to get consistent numbers across different reports. There are some niche workarounds we've figured out but I question the metrics, as often times they differ from the dashboards vs the exported reports. **What problems is SOCi solving and how is that benefiting you?** If you have a ton of locations, it is hands-down a great tool to schedule content just once for impact across all of your stores. Saves me tons of time and mindshare. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi to be a huge time-saver for multi-location scheduling and that our support team is quick and responsive. We appreciate your feedback about the reporting function and will take it into consideration for future improvements. ### 44. Streamlined Social Media Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like being able to use the calendar layout, list layout, and daylight layout when scheduling because it gives me more options and variety to see how everything's laid out for the month or however far in advance I'm scheduling stuff for clients. I really think everything is very straightforward and easy to use. It's very modern looking. I also like that I can move a post to another day very easily just by dragging it, which is much easier than having to manually change the date on every single platform like with some other platforms. So I appreciate being able to just drag and drop stuff to rearrange for the month. **What do you dislike about SOCi?** I find that SOCi loads pretty slow sometimes, and I'm not sure if that's on my end. I always have to refresh, or sometimes the posts just don't load in correctly. I also think the notification window is very glitchy and laggy. When I click on notifications to see if a client has mentioned me in a post, it's harder to find. I think we would benefit from having a completely separate tab that just says comments and shows everything, rather than just looking at rejections from clients. This would help since some clients either don't know how to use the platform or do something incorrectly, so I end up missing comments. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to schedule and manage social media content across various platforms. It streamlines scheduling with its flexible layouts and drag-and-drop feature, making it easy to organize and rearrange posts for clients. It’s straightforward and modern, which is especially helpful for older clients. **Official Response from Alicia Zhang:** > Thank you for sharing your positive feedback about SOCi! We're thrilled to hear that you appreciate the various layout options and the ease of scheduling posts with the drag-and-drop feature. Your suggestion for a separate tab to view all comments is valuable, and we will take this into consideration for future updates to enhance your social media management experience. If you have any further feedback or need assistance, please feel free to reach out to our support team. Thank you for choosing SOCi! ### 45. Soci has been the best tool for managing everything in one place. **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony G. | Hospital Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about SOCi?** What I find most helpful about Soci is the convenience of having all my social media accounts accessible in one place. The AI feature is incredibly useful as well. I also appreciate how easy it is to manage client reviews, and the ability to oversee multiple locations is a great advantage. **What do you dislike about SOCi?** Honestly, there isn't anything I dislike about Soci. It's a fantastic tool to use. **What problems is SOCi solving and how is that benefiting you?** This tool assists with managing social media and handling reviews. **Official Response from Alicia Zhang:** > We’re delighted to hear you’re enjoying your experience with SOCi! It’s wonderful to know that having all of your social media accounts, reviews, and locations in one place has made managing everything more convenient, and that the AI features have been a helpful addition to your workflow. Thank you for your kind words and for being a valued SOCi customer! ### 46. Effortless Multi-Platform Posting with SOCi **Rating:** 4.0/5.0 stars **Reviewed by:** shylah s. | marketing liaison, veterinary assistant, inventory manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about SOCi?** I like the ability to incorporate Canva templates into SOCi, which makes it easier and faster to get posts scheduled. I also find posting to multiple platforms a great feature as it ensures that all of my clients see our posts at the optimal time for viewers to interact with them. The setup of SOCi was easy and it's simple to understand and use. **What do you dislike about SOCi?** Suggesting hashtags would be helpful to let us know which hashtags may be most beneficial for posts and ensure we are getting seen by people that may not normally see our posts. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to post in multiple areas efficiently, ensuring timely visibility. Incorporating Canva templates and posting across platforms makes scheduling posts easier and ensures optimal viewer interaction. **Official Response from Alicia Zhang:** > Thank you for the thoughtful review! We’re so glad to hear that the Canva integration and multi-platform publishing have helped make scheduling content faster and more efficient. It’s also great to know the platform was easy to set up and has been simple to use. We appreciate you sharing your suggestion about hashtag recommendations. Thanks again for your support and for being a valued SOCi customer! ### 47. Effortless Future Post Scheduling for Consistent Posting **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha W. | Assistant Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** It makes it super easy to schedule posts for the future. which makes keeping up with posting easy when you are posting multiple times a week. **What do you dislike about SOCi?** There was a bit of a learning curve. but once you have it down its easy. **What problems is SOCi solving and how is that benefiting you?** being able to get ahead on posting on social media, to focus on other tasks. We are also able to see all of our reviews in one space. The AI when responding to reviews is helpful. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi's future post scheduling. We appreciate your feedback and are pleased to hear that it has helped you get ahead on social media posting and manage reviews more effectively. ### 48. SOCi: A Centralized Hub for Social Media Engagement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I like how SOCi makes it easier to view all of our social media posts from several different platforms all gathered into one screen. It provides a way for us to respond to all of them across multiple platforms under one program. We can also track our agent performance and our KPI metrics within SOCi. **What do you dislike about SOCi?** Some of the reporting features were a pain point early on, but it seems that they have made some improvements there and that we have what we need. **What problems is SOCi solving and how is that benefiting you?** SOCi streamlines social media management by consolidating platforms into one and aids in responding to reviews with AI. It simplifies viewing and engaging with posts across multiple platforms, helps track agent performance, and monitors KPI metrics efficiently. We are also able to gain insight into the voice of the customer and search common word sentiments to gain insight on how new promos or policy changes are received and affecting our guests. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has made it easier for you to manage your social media presence and track your performance metrics. We're constantly working to improve our reporting features, and we appreciate your feedback on this. ### 49. Great tool for on-site team **Rating:** 4.0/5.0 stars **Reviewed by:** Kelli S. | General Manager, Assistant VP, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about SOCi?** I love the option to schedule posts, and find the SOCi-selected posts are relevant to our community. **What do you dislike about SOCi?** I could see how SOCi-generated posts could be bland and unrelatable, but the routine surveys about local things coming up really help. **What problems is SOCi solving and how is that benefiting you?** scheduling posts is a huge time saver in not having to log in every day **Official Response from Neil Grasso:** > Hi Kelli, Thanks for the positive review! I am happy to hear SOCi is making it easy to schedule posts across multiple social networks and that you have found value in the posts the platform has recommended to your team. Also, I appreciate the feedback regarding the bland nature of some of the recommended posts. Our team is always looking for feedback and ways we can improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please either reach out to your Customer Success Manager or email support@meetsoci.com so we can explore this further. Thanks again! - Neil ### 50. Centralized Review Management but Needs Modernization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I find SOCi easy to use. Its basic nature helps with its ease of use. Also, I appreciate the integration with Facebook, Google, and Yelp, allowing all reviews to come into one place. It's helpful to receive instant notifications when reviews are posted and be able to respond promptly. It's great that we can thank customers for a five-star review or offer service recovery for a one-star review. **What do you dislike about SOCi?** It's kind of basic, and while that's a plus for ease of use, it kind of takes away because the app doesn't feel modern. Some of the buttons don't work properly. It lacks a modern feel and seems very dated. As for the technical aspects, some of the buttons on the bottom row just redirect you back to the one page and don't actually do anything. **What problems is SOCi solving and how is that benefiting you?** SOCi allows us to get alerts when reviews are posted across Facebook, Google, and Yelp in one place. We can thank customers for positive reviews or address issues in negative ones, which centralizes our response process. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi's ease of use and centralized review management features. We apologize for any inconvenience you've experienced with the app feeling dated and some buttons not working properly. We are actively working on modernizing the platform and addressing any technical issues. Your feedback helps us in our ongoing efforts to improve the user experience. ## SOCi Discussions - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote - [How do I make sure every location stays on brand without babysitting each one?](https://www.g2.com/discussions/how-do-i-make-sure-every-location-stays-on-brand-without-babysitting-each-one) - 1 comment, 1 upvote - [We have a home office headquarters and 300 franchisees. How Does SOCi work for both sides?](https://www.g2.com/discussions/we-have-a-home-office-headquarters-and-300-franchisees-how-does-soci-work-for-both-sides) - 1 comment, 1 upvote - [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A48%3A40+-0500&secure%5Bsession_id%5D=e1bda21e-e168-481d-890f-f7578998ab53&secure%5Btoken%5D=10fba2659e48bbebd643e3e1453601aea3a52c47d70168c8f65bd32b447ddf37&format=llm_user) ## SOCi Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Elevate](https://www.g2.com/products/elevate-elevate/reviews) - [Emma](https://www.g2.com/products/emma/reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - [Eulerity](https://www.g2.com/products/eulerity/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews) - [FranConnect](https://www.g2.com/products/franconnect/reviews) - [Glassdoor](https://www.g2.com/products/glassdoor/reviews) - [Global Relay](https://www.g2.com/products/global-relay/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [INRIX OpenCar](https://www.g2.com/products/inrix-opencar/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [Local Measure Engage](https://www.g2.com/products/zendesk-local-measure-engage/reviews) - [Manta](https://www.g2.com/products/manta/reviews) - [Mapquest API](https://www.g2.com/products/mapquest-api/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moz Local](https://www.g2.com/products/moz-local/reviews) - [Neustar](https://www.g2.com/products/neustar/reviews) - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews) - [Olo](https://www.g2.com/products/olo/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews) - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews) - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zibster](https://www.g2.com/products/zibster/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) ## SOCi Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Workflow Management** - Workflow Management **Customizable Templates** - Customizable Templates **Collaboration Tools** - Collaboration Tools **LLM Integration** - LLM Integration **Brand Voice Training** - Brand Voice Training **Content Management** - Content Management **AI Disclosure** - AI Disclosure **Multiple Output Formats** - Multiple Output Formats **Calendar/Reminder System** - Calendar/Reminder System **Analytics** - Analytics **Content Safety Guardrails** - Content Safety Guardrails **Security & Compliance** - Security & Compliance **SEO Management** - SEO Management **Version Control** - Version Control **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Business Tools** - Bulk Uploading - CMS Specific - Traffic Analytics - Customer Analytics - Website Analytics - Reporting/Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media Integration - Dashboards and Reporting - Web Traffic Reporting - Conversion Tracking - Click Tracking - Pageview Tracking - Content Management - Advertising Management - Campaign Management - Link Management - Listing Management - SEO Management - Reviews Management **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Route To Human - Menu bars **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **AI Content Structuring - AI Search Visibility Optimization tools ** - AI-Optimized Content Structuring - Schema & Structured Data Optimization - AI-Readable Content Formatting - LLM-Ready Content Preparation **Performance Optimization & Learning - AI Marketing Agents** - Send-Time Optimization - Autonomous A/B Testing **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Social Ads - Campaign Planning - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - Customizable Reports **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Customer Tools** - Location Listing - Product and Category Filters - Mobile Access - Automatic Geolocation - Multi-Location - Customizable Categories - Search/Filter **Performance** - Real-Time Updates - Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Survey Customization** - Question Branching - Branding - Multimedia Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools ** - Entity Recognition & Mapping - Knowledge Graph & Entity Linking - Semantic Content Analysis - Topic Authority Optimization - Content Gap Analysis - Sentiment Analysis - Response Position Analysis - Trend Analysis **Autonomous Campaign Orchestration - AI Marketing Agents ** - End-to-End Campaign Execution - Goal-Based Campaign Planning - Cross-Channel Orchestration - Conversational Campaign Setup - Real-Time Campaign Adaptation **Additional Functionality** - Activity Dashboard - Multi-Language - Content Management - Geocoding - Customizable Templates - Lead Capture - Communication Management - Widgets - Automatic Location Detection - API - Duplicate Detection - SEO Management - Product Catalog - Access Controls/Permissions - Categorization/Grouping - Directions - Product Search - Route Optimization - User Management - Data Synchronization - Preview Functionality - Geotargeting - Ratings/Reviews - Data Import/Export - Mapping - Drag & Drop Editor - Real-Time Notifications - AI Copilot - Generative AI - Email Alerts - Event Promotions - Behavior Tracking - Monitoring - Multiple User Accounts - Autocomplete - Distance Calculation - Customizable Fields - White Label - Geographic Maps **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Social Functionality** - Social Functionality **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Retrieval Optimization - AI Search Visibility Optimization tools ** - Passage & Chunk Optimization - AI Citation Optimization - Retrieval Readiness Analysis - AI Query Matching Analysis - Brand Entity Analysis **AI Content Generation - AI Marketing Agents ** - Dynamic Content Optimization - AI Copy Generation - Personalized Content Creation - Generative AI - Lead Generation - Ad Optimization **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Additional Functionality** - AI Copilot - Geo Rankings - Landing Pages/Web Forms - Localization Automation - Bounce Rate Analysis - Keyword Research Tools - SEO Audit - Campaign Analytics - Generative AI - Reporting/Analytics - Backlink Monitoring - Trend Analysis - Alerts/Notifications - Multi-Language - Third-Party Integration - Performance Metrics - Competitive Analysis - Multi-Location **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools ** - AI Citation Monitoring - AI Answer Visibility Tracking - Generative Search Performance Analytics - Multi-Language Tracking - Prompt Visibility Monitoring - AI Crawler Analytics - Reporting/Analytics **Audience Intelligence & Segmentation - AI Marketing Agents ** - Predictive Modeling - Behavioral Triggering - Predictive Audience Segmentation - Marketing Automation - AI Writing Assistant **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Workflow & Platform Integrations - AI Search Visibility Optimization tools ** - BI Integration - BI Integration **Integrations & Data Connectivity - AI Marketing Agents ** - Event & Data Ingestion - CRM & CDP Integration - Third-Party Integrations **Additional Functionality** - Grammar Check - Campaign Analytics - For Marketing and Advertising - AI Copilot - Content Ideas - Trend Analysis - SMS Marketing - Performance Metrics - Email Marketing - Chat/Messaging - Reporting/Analytics - Competitor Monitoring - Alerts/Notifications - Content Marketing - API - Predictive Analytics - Personalization - Template Management - Behavior Analytics - AI/Machine Learning - Text Editing - Collaboration Tools - Dashboard - Campaign Management - SEO Management - Natural Language Processing - Product Recommendations - Tone Selection - Chatbot - Keyword Research Tools - Marketing Management - Brand Guidelines - Omnichannel Outreach **Additional Functionality** - AI Visibility Score - Share of Voice (SoV) - AI Content Scoring - AI Traffic Attribution - Prompt Organization - Citation Intelligence - AI Accessibility Audit - White Label - Change Simulation - Schema Guidance - LLMs Text File Management - Multi-Platform AI Coverage - API - GEO-Optimized Content Creation - Prompt Library - Collaboration Tools - Persona-Based Segmentation - Multi-Brand Management - SEO Management - Misinformation Detection - Real User Prompt Dataset - Alerts/Notifications - Competitive Benchmarking **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Fraud Protection - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities - Activity Dashboard - Retargeting Ads **Targeting** - Targeting - Geo-Targeting - Contextual Targeting - Audience Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Notifications - Budget Management - Display Ad Management - Campaign Management - Ad Inventory Management - Alerts/Notifications - Document Management - File Management - Workflow Management - Email Management - Display Ad Management - Calendar Management - Task Management - Campaign Management - Deadline Management - 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