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Compare Birdeye and SOCi 
Featured Products
At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (53.2% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,893)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSOCi
Star Rating
(3,736)4.5 out of 5
Market Segments
Small-Business (53.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SOCiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SOCi. Users appreciate the platform's AI features, which simplify the process of responding to reviews, making it a valuable tool for businesses looking to enhance their online reputation.
- Users say that Birdeye's automated messaging system has led to a noticeable increase in positive reviews, with one user highlighting how it sends texts and emails to clients, effectively gathering feedback. In contrast, while SOCi also offers review management, some users feel it lacks the same level of automation and engagement.
- Reviewers mention that Birdeye's ease of use is a standout feature, with many praising its intuitive interface and quick implementation process. Users have noted that the onboarding experience is straightforward, allowing them to start benefiting from the platform almost immediately, whereas SOCi, while user-friendly, has received mixed feedback on its setup process.
- According to verified reviews, SOCi shines in its ability to consolidate social media management, allowing users to respond to reviews and posts from a single location. This feature is particularly appreciated by users who manage multiple accounts, although some feel that Birdeye's comprehensive review tools provide a more robust solution for reputation management.
- Users highlight the quality of support provided by Birdeye, with many noting that the customer service team is responsive and helpful. This contrasts with SOCi, where some users have expressed a desire for more timely support, indicating that while both platforms offer assistance, Birdeye may have the edge in customer service satisfaction.
- Reviewers appreciate the reporting functionalities of both platforms, but Birdeye's analytics capabilities are often described as more advanced. Users have mentioned that the detailed insights provided by Birdeye help them make informed decisions about their marketing strategies, while SOCi's reporting, although useful, may not offer the same depth of analysis.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
SOCi
No pricing availableFree Trial
Birdeye
Free Trial is available
SOCi
No trial information availableRatings
Meets Requirements
9.3
3,347
8.9
3,135
Ease of Use
9.3
3,402
8.7
3,317
Ease of Setup
9.1
2,463
8.8
2,062
Ease of Admin
9.2
2,001
8.9
1,326
Quality of Support
9.4
3,182
8.8
2,583
Has the product been a good partner in doing business?
9.4
2,004
9.0
1,312
Product Direction (% positive)
9.4
3,310
8.8
3,138
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Analytics
Not enough data
7.8(won by default)
765
Not enough data
8.2(won by default)
803
Not enough data
8.6(won by default)
819
Not enough data
7.9(won by default)
725
Not enough data
Feature Not Available
Not enough data
7.8(won by default)
726
Not enough data
8.2(won by default)
727
Reports & Dashboards
Not enough data
8.2(won by default)
785
Not enough data
8.3(won by default)
786
Not enough data
8.5(won by default)
784
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
7.8(won by default)
198
Not enough data
7.8(won by default)
196
Not enough data
7.8(won by default)
193
Not enough data
7.7(won by default)
195
Not enough data
7.8(won by default)
194
Messenger
8.8
384
|
Verified
Not enough data
8.6
384
|
Verified
Not enough data
8.8
388
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
402
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
401
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.7
31
Not enough data
Business Tools
Not enough data
8.1
157
Not enough data
Feature Not Available
Not enough data
7.6
148
Not enough data
7.9
162
Not enough data
8.0
161
Customer Tools
Not enough data
8.5
169
Not enough data
8.2
160
Not enough data
8.0
160
Not enough data
8.1
157
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.6
49
Not enough data
7.4
49
Not enough data
7.6
49
Not enough data
7.5
48
Not enough data
7.7
47
Text Messaging
9.0
270
Not enough data
9.1
270
Not enough data
8.8
244
Not enough data
9.1
278
Not enough data
Feature Not Available
Not enough data
8.8
242
Not enough data
8.9
253
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.3
204
Not enough data
8.2
187
Not enough data
8.5
202
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
453
|
Verified
8.2
630
8.8
421
|
Verified
8.3
622
8.5
379
8.1
616
8.8
445
|
Verified
8.4
637
Performance
8.9
492
|
Verified
8.5
653
9.0
497
|
Verified
8.5
663
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
215
8.2
410
9.1
372
|
Verified
8.4
423
9.2
383
|
Verified
8.5
430
9.4
399
|
Verified
8.6
422
8.8
356
8.7
433
9.1
388
|
Verified
8.5
438
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6
419
8.9
1557
8.4
411
8.5
1527
8.7
421
8.3
1402
8.4
402
8.3
1418
8.8
412
8.6
1467
8.5
412
8.4
1459
Social Management
8.7
468
8.6
1694
9.0
488
8.9
1742
8.5
448
8.3
1612
8.8
466
8.6
1680
7.9
432
8.1
1517
8.3
430
8.4
1509
8.4
385
Feature Not Available
Agentic AI - Social Media Management
8.0
92
7.9
374
8.1
90
7.9
373
7.9
100
8.1
373
8.2
93
8.0
372
8.1
92
8.0
373
8.2
91
7.9
373
8.3
92
8.0
372
Analytics
8.7
492
Not enough data
8.9
486
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Platform Interoperability
Not enough data
Feature Not Available
Agentic AI - Social Media Advertising
Not enough data
8.1
226
Not enough data
8.1
228
Not enough data
8.2
229
Not enough data
8.1
229
Not enough data
8.0
228
Not enough data
8.2
229
Social Functionality
Not enough data
8.8
1244
Campaign Management
Not enough data
8.7
1188
Not enough data
8.5
693
Not enough data
8.5
1184
Not enough data
8.3
1141
Not enough data
8.5
1142
Not enough data
Feature Not Available
Not enough data
8.5
1099
Not enough data
Feature Not Available
Not enough data
8.3
1075
Not enough data
8.5
1119
Not enough data
8.4
1079
Not enough data
8.1
1053
Not enough data
8.3
1058
Targeting
Not enough data
8.4
1159
Not enough data
Feature Not Available
Not enough data
8.3
1088
Not enough data
8.3
1101
Platform
Not enough data
8.3
1080
Not enough data
8.4
1111
Not enough data
8.7
1155
Not enough data
8.8
1172
Not enough data
8.6
1087
Not enough data
8.6
1132
Not enough data
8.7
1121
Not enough data
Feature Not Available
Not enough data
8.4
680
Responses
9.4
14
8.2
35
9.3
15
8.4
33
8.6
14
8.1
33
Automation - AI Agents
8.3
12
8.0
33
8.8
14
8.0
32
8.9
12
Feature Not Available
8.9
12
Feature Not Available
9.2
12
8.3
32
Platform
9.2
13
8.3
32
9.3
12
8.4
32
9.0
13
8.2
31
Autonomy - AI Agents
8.5
13
8.2
32
8.3
12
8.3
33
8.5
12
8.5
32
8.2
12
8.3
32
Generative AI
8.8
16
8.5
32
9.0
13
8.5
32
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
192
Not enough data
8.8
211
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
8.2
89
8.7
234
Feature Not Available
8.7
224
8.2
80
Feature Not Available
8.6
83
Feature Not Available
Feature Not Available
Platform
9.0
241
8.0
77
8.8
228
8.3
81
8.9
237
8.3
82
8.9
229
8.4
81
Feature Not Available
Feature Not Available
8.8
224
8.3
75
8.9
237
8.3
86
Generative AI
8.4
158
8.4
66
8.7
151
8.2
66
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
604
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
532
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
683
Not enough data
9.1
587
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
429
Not enough data
8.8
422
Not enough data
Survey Management
Not enough data
8.6
185
Not enough data
8.6
186
Not enough data
8.7
185
Not enough data
8.6
183
Survey Customization
Not enough data
8.6
179
Not enough data
8.8
179
Not enough data
8.7
140
Not enough data
Feature Not Available
Survey Insights
Not enough data
8.9
180
Not enough data
8.6
179
Not enough data
8.7
181
Not enough data
8.7
182
Agentic AI - Survey
Not enough data
8.7
60
Not enough data
8.6
60
Not enough data
8.7
61
Conversational Platform
8.8
389
Not enough data
Feature Not Available
Not enough data
8.8
344
Not enough data
8.9
315
Not enough data
Support Automation
8.7
334
Not enough data
8.7
342
Not enough data
8.8
335
Not enough data
8.6
301
Not enough data
Generative AI
8.4
238
Not enough data
8.4
236
Not enough data
Generative AI
8.6
183
Not enough data
8.6
180
Not enough data
8.1
171
Not enough data
Communication
9.0
357
|
Verified
Not enough data
9.0
383
|
Verified
Not enough data
8.6
268
Not enough data
9.2
358
|
Verified
Not enough data
8.4
246
Not enough data
Internal Use
8.8
505
|
Verified
Not enough data
9.0
350
|
Verified
Not enough data
8.7
270
Not enough data
8.8
274
Not enough data
9.1
334
|
Verified
Not enough data
8.7
272
Not enough data
Content Generation - AI Content Creation Platforms
7.7
25
8.4
49
8.1
24
8.6
49
8.5
24
8.6
51
Management - AI Content Creation Platforms
7.9
22
8.5
48
8.6
24
8.6
48
8.6
24
8.4
48
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1915
|
Verified
8.6
982
|
Verified
8.6
1436
|
Verified
8.3
951
|
Verified
8.8
1623
|
Verified
8.5
977
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1616
|
Verified
8.3
933
|
Verified
9.2
1945
|
Verified
8.8
1032
|
Verified
Media Monitoring
8.7
1632
|
Verified
8.8
1021
|
Verified
8.7
1471
|
Verified
8.9
1040
8.4
1276
8.6
957
|
Verified
In-House Management
Feature Not Available
8.0
576
Feature Not Available
8.2
918
|
Verified
Generative AI
Feature Not Available
8.1
757
Agentic AI - Online Reputation Management
8.0
306
7.8
210
8.0
293
7.8
209
8.2
307
8.0
212
8.2
292
7.9
211
8.1
297
7.9
213
8.1
292
7.9
212
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
8.1
35
7.7
8
8.0
35
7.9
7
8.0
35
8.6
7
8.1
35
8.1
7
7.7
35
Customer Interaction Automation - AI Customer Support Agents
8.3
7
8.1
35
8.9
9
8.0
35
8.1
6
8.0
35
9.2
8
8.0
35
Automation
8.5
9
8.1
35
9.4
8
8.0
35
7.9
7
8.1
35
Autonomy
7.9
7
7.9
35
8.1
8
8.0
35
7.7
8
8.2
35
8.1
8
8.3
35
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Unique Categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.4%
Marketing and Advertising
6.2%
Medical Practice
6.2%
Other
61.1%
Real Estate
23.1%
Marketing and Advertising
6.8%
Health, Wellness and Fitness
6.7%
Retail
5.6%
Leisure, Travel & Tourism
5.0%
Other
52.8%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
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