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Compare Birdeye and SOCi 
Featured Products
At a Glance
Market Segments
Small-Business (50.8% of reviews)
Small-Business (53.3% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Birdeye
Star Rating
(3,723)4.7 out of 5
Market Segments
Small-Business (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSOCi
Star Rating
(3,596)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SOCiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Birdeye excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SOCi. Users appreciate its user-friendly interface, highlighting features like convenient filtering options that make it easy to manage reviews from various platforms.
- Users say that Birdeye's implementation process is quick and intuitive, allowing businesses to start addressing customer feedback almost immediately. In contrast, some SOCi users have mentioned that while it offers valuable features for social media management, the setup can be more time-consuming.
- Reviewers mention that Birdeye provides a comprehensive solution for reputation management, with users praising its ability to track and respond to reviews effectively. This capability is particularly beneficial for businesses looking to engage with customers proactively, as one user noted, "It is REALLY wonderful to hear directly from our guests."
- According to verified reviews, SOCi shines in social media planning, with users appreciating its ability to schedule posts for an entire week or month in advance. This feature is especially helpful for busy professionals, allowing them to focus on other tasks without worrying about daily social media updates.
- G2 reviewers highlight that Birdeye's quality of support is notably high, with users rating it highly for responsiveness and helpfulness. In contrast, while SOCi users generally find the support team friendly, some have expressed a desire for quicker response times during peak periods.
- Users report that both platforms cater well to small businesses, but Birdeye's higher satisfaction ratings and extensive review count suggest a more robust and reliable experience overall. Many users find it extremely helpful to manage all their reviews in one place, which enhances their operational efficiency.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
SOCi
No pricing availableFree Trial
Birdeye
Free Trial is available
SOCi
No trial information availableRatings
Meets Requirements
9.3
3,196
8.9
3,075
Ease of Use
9.3
3,251
8.7
3,251
Ease of Setup
9.1
2,329
8.8
2,016
Ease of Admin
9.3
1,927
8.9
1,302
Quality of Support
9.4
3,052
8.8
2,534
Has the product been a good partner in doing business?
9.4
1,929
9.0
1,288
Product Direction (% positive)
9.5
3,160
8.8
3,081
Features by Category
Social Analytics
Not enough data
7.8(won by default)
766
Not enough data
8.2(won by default)
801
Not enough data
8.6(won by default)
815
Not enough data
7.9(won by default)
725
Not enough data
Feature Not Available
Not enough data
7.8(won by default)
726
Not enough data
8.1(won by default)
726
Reports & Dashboards
Not enough data
8.2(won by default)
785
Not enough data
8.3(won by default)
786
Not enough data
8.5(won by default)
779
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
7.7(won by default)
197
Not enough data
7.8(won by default)
195
Not enough data
7.8(won by default)
193
Not enough data
7.7(won by default)
195
Not enough data
7.8(won by default)
194
Messenger
8.8
383
|
Verified
Not enough data
8.5
381
|
Verified
Not enough data
8.8
385
|
Verified
Not enough data
8.9
382
|
Verified
Not enough data
Channels
8.9
399
|
Verified
Not enough data
8.9
389
|
Verified
Not enough data
9.0
399
|
Verified
Not enough data
8.1
323
|
Verified
Not enough data
8.4
315
|
Verified
Not enough data
Customers
8.9
388
|
Verified
Not enough data
8.7
376
Not enough data
9.0
385
|
Verified
Not enough data
8.7
370
|
Verified
Not enough data
8.6
351
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
29
Not enough data
8.4
29
Not enough data
8.5
30
Not enough data
Feature Not Available
Not enough data
8.6
29
Not enough data
Business Tools
Not enough data
8.1
157
Not enough data
Feature Not Available
Not enough data
7.6
149
Not enough data
7.8
161
Not enough data
8.0
161
Customer Tools
Not enough data
8.5
169
Not enough data
8.2
161
Not enough data
8.0
161
Not enough data
8.1
158
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.6
49
Not enough data
7.4
49
Not enough data
7.5
48
Not enough data
7.4
47
Not enough data
7.6
46
Text Messaging
9.0
267
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.6
203
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
449
|
Verified
8.2
629
8.8
417
|
Verified
8.3
623
8.5
375
8.1
617
8.8
439
|
Verified
8.4
637
Performance
8.9
489
|
Verified
8.4
654
9.0
490
|
Verified
8.5
662
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
8.2
410
9.1
366
|
Verified
8.4
423
9.2
378
|
Verified
8.5
428
9.4
388
|
Verified
8.6
421
8.8
353
8.7
430
9.1
385
|
Verified
8.5
436
Content & Collaboration
8.6
412
8.9
1555
8.4
405
8.4
1525
8.7
413
8.3
1401
8.4
396
8.3
1416
8.8
407
8.6
1467
8.5
403
8.4
1457
Social Management
8.7
456
8.6
1683
8.9
462
8.9
1713
8.5
442
8.3
1609
8.8
449
8.6
1668
7.9
425
8.1
1515
8.4
423
8.4
1507
8.4
377
Feature Not Available
Agentic AI - Social Media Management
7.9
90
7.9
375
8.0
88
7.9
373
8.0
90
8.1
374
8.2
91
7.9
373
8.1
90
8.0
374
8.2
89
7.9
374
8.3
90
8.0
373
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.6
353
Not enough data
8.7
354
Not enough data
Agentic AI - Experience Management
7.9
55
Not enough data
8.1
54
Not enough data
8.2
54
Not enough data
8.2
54
Not enough data
Platform Interoperability
Not enough data
Feature Not Available
Agentic AI - Social Media Advertising
Not enough data
8.1
227
Not enough data
8.1
229
Not enough data
8.1
230
Not enough data
8.1
230
Not enough data
8.0
229
Not enough data
8.2
230
Social Functionality
Not enough data
8.8
1243
Campaign Management
Not enough data
8.6
1186
Not enough data
8.5
693
Not enough data
8.5
1185
Not enough data
8.3
1143
Not enough data
8.5
1144
Not enough data
Feature Not Available
Not enough data
8.5
1101
Not enough data
Feature Not Available
Not enough data
8.3
1077
Not enough data
8.5
1120
Not enough data
8.4
1081
Not enough data
8.1
1055
Not enough data
8.3
1060
Targeting
Not enough data
8.4
1161
Not enough data
Feature Not Available
Not enough data
8.3
1090
Not enough data
8.3
1103
Platform
Not enough data
8.3
1082
Not enough data
8.4
1112
Not enough data
8.7
1156
Not enough data
8.8
1169
Not enough data
8.6
1089
Not enough data
8.6
1133
Not enough data
8.7
1121
Not enough data
Feature Not Available
Not enough data
8.3
681
Responses
9.5
13
8.2
35
9.4
14
8.4
33
8.8
12
8.1
33
Automation - AI Agents
8.6
11
8.0
33
9.1
11
8.0
32
8.9
11
Feature Not Available
8.9
11
Feature Not Available
9.2
11
8.3
32
Platform
9.3
12
8.3
32
9.4
11
8.4
32
9.0
12
8.2
31
Autonomy - AI Agents
8.3
12
8.2
32
8.3
11
8.3
32
8.5
11
8.5
32
8.2
11
8.3
32
Generative AI
8.8
13
8.5
32
9.3
12
8.5
32
Patient-Centered Functions
9.0
210
Not enough data
9.2
213
Not enough data
8.0
191
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
8.2
90
8.7
232
Feature Not Available
8.7
223
8.2
81
Feature Not Available
8.5
84
Feature Not Available
Feature Not Available
Platform
9.0
239
8.0
78
8.8
226
8.3
82
8.9
235
8.2
82
8.9
228
8.4
82
Feature Not Available
Feature Not Available
8.8
223
8.3
76
9.0
236
8.3
87
Generative AI
8.4
155
8.3
66
8.7
150
8.1
66
Feedback Management
8.7
517
Not enough data
Feature Not Available
Not enough data
9.0
598
Not enough data
Feedback Analysis
8.7
524
Not enough data
8.8
528
Not enough data
8.6
518
Not enough data
Feedback Sources
9.5
668
Not enough data
9.1
580
Not enough data
Feature Not Available
Not enough data
9.0
548
Not enough data
Generative AI
8.7
424
Not enough data
8.7
417
Not enough data
Survey Management
Not enough data
8.6
186
Not enough data
8.6
187
Not enough data
8.7
185
Not enough data
8.6
184
Survey Customization
Not enough data
8.6
180
Not enough data
8.7
179
Not enough data
8.7
141
Not enough data
Feature Not Available
Survey Insights
Not enough data
8.8
181
Not enough data
8.6
180
Not enough data
8.7
182
Not enough data
8.7
183
Agentic AI - Survey
Not enough data
8.7
60
Not enough data
8.6
60
Not enough data
8.6
60
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.2
353
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
501
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.6
24
8.4
48
8.1
24
8.5
47
8.5
24
8.5
48
Management - AI Content Creation Platforms
7.9
22
8.5
48
8.6
24
8.6
48
8.6
24
8.4
48
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1838
|
Verified
8.6
980
|
Verified
8.6
1420
|
Verified
8.3
952
|
Verified
8.8
1606
|
Verified
8.5
978
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1595
|
Verified
8.3
933
|
Verified
9.2
1868
|
Verified
8.8
1027
|
Verified
Media Monitoring
8.7
1618
|
Verified
8.8
1019
|
Verified
8.6
1442
|
Verified
8.9
1032
8.4
1269
8.6
957
|
Verified
In-House Management
Feature Not Available
8.0
576
Feature Not Available
8.2
919
|
Verified
Generative AI
Feature Not Available
8.1
757
Agentic AI - Online Reputation Management
8.0
299
7.8
210
8.0
290
7.8
208
8.2
292
8.0
212
8.2
288
7.9
211
8.1
292
7.9
212
8.1
288
7.9
211
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
8.1
35
8.3
7
8.0
35
7.9
7
8.0
35
8.6
7
8.1
35
8.1
7
7.7
35
Customer Interaction Automation - AI Customer Support Agents
8.3
7
8.1
35
8.6
7
8.0
35
8.1
6
8.0
35
9.0
7
8.0
35
Automation
8.8
7
8.1
35
9.3
7
8.0
35
7.9
7
8.1
35
Autonomy
7.9
7
7.9
35
7.9
7
8.0
35
7.7
8
8.2
35
8.1
8
8.3
35
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Unique Categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.3%
Other
60.8%
Real Estate
23.2%
Marketing and Advertising
6.8%
Health, Wellness and Fitness
6.8%
Retail
5.7%
Leisure, Travel & Tourism
4.9%
Other
52.6%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
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