---
title: SOCi Reviews
meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4660 reviews by the users' company size, role or industry
  to find out how SOCi works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 4660
  scale: '5'
date_modified: '2026-08-03'
parent_category:
  name: AI Agents
  url: https://www.g2.com/categories/ai-agents
---

# SOCi Reviews
**Vendor:** SOCi  
**Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 4,660
## About SOCi
SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data.



## SOCi Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. (598 reviews)
- Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. (424 reviews)
- Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. (351 reviews)
- Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. (348 reviews)
- Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. (323 reviews)
- Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews)
- Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews)
- Review Management (276 reviews)
- Time-saving (254 reviews)
- Easy Posting (218 reviews)

**What users dislike:**

- Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. (138 reviews)
- Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. (124 reviews)
- Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. (114 reviews)
- Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. (113 reviews)
- Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. (85 reviews)
- Layout Issues (85 reviews)
- Social Media Limitations (74 reviews)
- Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews)
- Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews)
- Social Media Integration (70 reviews)

## SOCi Reviews
  ### 1. SOCi Keeps Marketing Organized with All-in-One Scheduling, Listings, and Reviews

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 19, 2026

**What do you like best about SOCi?**

What I like best about SOCi is how streamlined it makes social media management. Even though I currently use it for just one property, it still helps me stay consistent with scheduling, maintain a clear content calendar, and ensure our messaging stays organized and on-brand.

**What do you dislike about SOCi?**

Honestly, I don’t have any major dislikes. SOCi has been very effective for managing social media and keeping content organized. If anything, I would say that because I only manage one location, I’m not currently using many of the more advanced multi-location features—but that’s more about my role than the platform itself.

**What problems is SOCi solving and how is that benefiting you?**

SOCi solves the problem of managing marketing tasks efficiently in one place. It benefits me by saving time, reducing the need for multiple platforms, and improving organization around content planning and scheduling. This helps ensure our messaging stays consistent and that marketing tasks are easier to manage day to day.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi has been so effective in helping you streamline your social media management and maintain a clear content calendar. Thank you for sharing your positive experience!

  ### 2. Essential for Streamlined Multi-Location Hospitality Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 19, 2026

**What do you like best about SOCi?**

I find SOCi to be a highly effective platform for managing hospitality operations across multiple locations. It simplifies overseeing social media and guest reviews by bringing everything into one system, which is essential for saving valuable time and improving consistency across properties. I like that it supports strong brand alignment while allowing each hotel to highlight its local market, which is crucial for delivering relevant and engaging guest communication. This helps our teams respond promptly and maintain a positive online reputation while focusing on actual guests in the hotel. The initial setup was super easy—just one form and done.

**What do you dislike about SOCi?**

I haven't found anything to improve yet with SOCi, but it would be nice to see all of the hotels within our management group without multiple logins.

**What problems is SOCi solving and how is that benefiting you?**

SOCi saves time and improves consistency across properties, simplifies overseeing social media and guest reviews, supports brand alignment while allowing local market focus, and aids in prompt responses to maintain a positive online reputation.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi has been such a valuable tool for your multi-location hospitality management! We appreciate your feedback and are glad to hear that it has simplified your operations and improved brand alignment. We'll definitely take your suggestion about multiple logins into consideration for future updates. Thank you for sharing your experience!

  ### 3. SOCI Simplifies Multi-Location Listing Management at Scale

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.)

**Reviewed Date:** June 19, 2026

**What do you like best about SOCi?**

SOCI has been a strong fit for managing local listings across a multi-location franchise portfolio. Being able to push listing updates to Google, Facebook, Yelp, and other platforms from a single dashboard removes a significant amount of manual work that would otherwise scale linearly as new locations are added. Duplicate listing suppression may sound like a minor feature, but it solves a real issue in franchise systems where prior ownership can leave orphaned profiles behind.

It’s also easy to handle per-location customization for hours, phone numbers, and other attributes without losing centralized oversight. The built-in reputation monitoring keeps review activity for all locations in one place, and the reporting provides a clear view of listing health and visibility across the broader portfolio. Finally, the platform’s permission and approval structure feels intentionally built for the franchisor/franchisee model.

**What do you dislike about SOCi?**

The main drawback I’d point out is that the user interface can feel clunky, especially when switching between locations or trying to make bulk updates. For a platform that’s meant to support efficiency at scale, the UX doesn’t always live up to what the underlying functionality seems to promise.

**What problems is SOCi solving and how is that benefiting you?**

SOCi addresses the core operational challenge of keeping local listings accurate and consistent across dozens of locations, without needing a dedicated person to manage each platform natively. For a growing franchise portfolio, that centralized control helps reduce administrative overhead and lowers the risk of outdated or conflicting information hurting local search visibility. The practical payoff is simple: customers can find the right location with the right hours, every time.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi has been a strong fit for managing local listings across your multi-location franchise portfolio. Our goal is to simplify listing management and provide centralized oversight, so it's great to hear that you find value in features like duplicate listing suppression, reputation monitoring, and reporting. We appreciate your feedback about the user interface and will take it into consideration for future improvements.

  ### 4. User-Friendly Platform with Seamless Canva Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Deborah C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 23, 2026

**What do you like best about SOCi?**

I use SOCi for all my work needs and find it awesome for communicating with the public. It's user-friendly, and I love the addition of Canva, which enhances my experience. The integration with Canva allows me to sign into my account and use what I've created, which I love. The AI tool in SOCi is also something I find very beneficial. Lastly, the initial setup was super easy, which I greatly appreciate.

**What do you dislike about SOCi?**

When looking past photos up it would be nice if they were more organized.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to create a calendar of social media posts. It's user-friendly and integrates with Canva, making it easy to incorporate my designs.

**Official Response from Alicia Zhang:**

> We're delighted to hear that SOCi has been instrumental in helping you communicate with the public and create social media posts. The integration with Canva and the AI tool are designed to make your experience as seamless as possible.

  ### 5. Aggregates Info Well, but Support Needs Improvement

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I liked the reporting that could include all listings into one report, instead of having to pull individual reports. It helped me manage a business with 90 locations by aggregating that information. Connecting Google Business profiles to SOCi also aided in managing reviews.

**What do you dislike about SOCi?**

The support ticket system did not work well. I did not like how you needed to put in a ticket for a lot of different changes, such as adding a new property or fixing heat maps. Other platforms I have used are more streamlined and user-friendly. Using SOCi University or having to put in a ticket is inconvenient, and the tickets can take a long time.

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps manage my Google business profiles and aggregates information for easy management of profiles and listings. I like its reporting feature, which consolidates all listings into one report, saving me from pulling individual ones. It was especially helpful when managing 90 locations.

**Official Response from Alicia Zhang:**

> We're glad to hear that you found our reporting and aggregation features helpful for managing your business with 90 locations. We apologize for the inconvenience you experienced with our support ticket system. We are constantly working to improve our support processes and appreciate your feedback.

  ### 6. Effortless Social Media Management Hub

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I love that SOCi allows me to post to multiple accounts in one spot and makes handling all of our social media and Google My Business more accessible and easier. I like that I can see comments and reviews on all platforms in one place. It helps me with rewriting my messages to make them sound better and also allows me to plan out posts in advance. I appreciate that all the platforms are in one spot, making things easier and quicker. I enjoy reviewing the posts to see which ones received more views and interactions, providing great data for all the social media items and our marketing campaigns.

**What do you dislike about SOCi?**

I would like to be able to add alt text and collaborators through SOCi for Instagram. I still have to update some posts through Instagram directly if I want to add a collaborator. Or I have to go to Facebook and Instagram directly to add alt text to pictures for posts.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to post to multiple accounts in one place, plan posts, and view comments and reviews. It helps streamline social media and Google My Business management while improving post effectiveness through data insights.

**Official Response from Alicia Zhang:**

> Thank you for such a thoughtful review! We’re thrilled to hear that SOCi is helping you manage your social media and Google Business Profile from one place while making it easier to plan content, monitor reviews, and measure performance. It’s wonderful to know the AI writing assistance and analytics are helping you create more effective posts and support your marketing campaigns. We also appreciate you sharing your feedback about adding Instagram collaborators and alt text directly within SOCi. Thanks again for your support and for being a valued SOCi customer!

  ### 7. Centralized Review Management but Needs Modernization

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I find SOCi easy to use. Its basic nature helps with its ease of use. Also, I appreciate the integration with Facebook, Google, and Yelp, allowing all reviews to come into one place. It's helpful to receive instant notifications when reviews are posted and be able to respond promptly. It's great that we can thank customers for a five-star review or offer service recovery for a one-star review.

**What do you dislike about SOCi?**

It's kind of basic, and while that's a plus for ease of use, it kind of takes away because the app doesn't feel modern. Some of the buttons don't work properly. It lacks a modern feel and seems very dated. As for the technical aspects, some of the buttons on the bottom row just redirect you back to the one page and don't actually do anything.

**What problems is SOCi solving and how is that benefiting you?**

SOCi allows us to get alerts when reviews are posted across Facebook, Google, and Yelp in one place. We can thank customers for positive reviews or address issues in negative ones, which centralizes our response process.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi's ease of use and centralized review management features. We apologize for any inconvenience you've experienced with the app feeling dated and some buttons not working properly. We are actively working on modernizing the platform and addressing any technical issues. Your feedback helps us in our ongoing efforts to improve the user experience.

  ### 8. Saves Time with Social Media, Needs Editing Improvements

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I really like that SOCi connects to multiple platforms at the same time, making it somewhat simple to use. It's nice to set up advertising in one spot that goes to all different platforms without having to visit each one individually, which definitely saves me time.

**What do you dislike about SOCi?**

It would be nice to be able to edit an ad that is already published or going to be published. There's no way to do that right now. You have to delete it and start over again, which is very frustrating. Also, you can't clear things from the calendar. So it jumbles it all up and makes it a mess. To try to figure out what's current and what might be old. And what's currently running and what isn't.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to manage social media accounts from one platform. It helps me post and schedule on all platforms simultaneously, saving time and simplifying our marketing efforts.

  ### 9. Effective Social Media Management, Needs Mobile App Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I find the collaboration and library of media content from our franchise group to be very beneficial. It allows me to modify upcoming posts and see an overview of our published content on a month-by-month basis. I also find it valuable to use the shared content to build my own and see what content was used by other franchisees to replicate their success. The initial setup was very easy with most of it done by our franchise marketing group, and once we signed in, it was straightforward to understand the platform and utilize the software's benefits.

**What do you dislike about SOCi?**

The SOCi mobile app isn't always user friendly when I engage with comments or alerts from social media. It's hard to connect directly with the content or response, and sometimes it's not clear what the response is in alignment with the content I'm replying to.

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps by managing multiple social media accounts from one platform and provides valuable analytics. The collaboration and content library are beneficial for modifying posts and viewing content success from other franchisees.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find the collaboration and content library beneficial for your franchise group. We appreciate your feedback about the mobile app and will take it into consideration for future improvements.

  ### 10. SOCi’s Integrations, Easy Scheduling, and Advanced Options Keep It Ahead of Other Platforms

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 19, 2026

**What do you like best about SOCi?**

SOCi is one of the better platforms I’ve used. The integrations that enable shared content, the easy-to-use interface, and the ongoing updates to posting features—like the ability to pre-schedule first comments on posts to improve traction in the algorythims—put it well ahead of other platforms.

**What do you dislike about SOCi?**

The only downside is that, as a third-party content provider, the social media platform algorithms seem to squash the reach more than they do with native posts.

**What problems is SOCi solving and how is that benefiting you?**

As an independent pharmacy, our pharmacist owner doesn’t have time to post regularly, so the scheduled content feature is a real game changer. The ability to share access with staff without giving them full account access makes it even better.

**Official Response from Alicia Zhang:**

> We're pleased to hear that SOCi's scheduled content feature is a game changer for your pharmacy, allowing your pharmacist owner to save time while maintaining a strong social media presence. Thank you for sharing your experience with us.

  ### 11. SOCI Work Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juli K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 10, 2023

**What do you like best about SOCi?**

still satisfied with my experience! I love the simplicity of this platform the most. 

**What do you dislike about SOCi?**

There is not anything I dislike about SOCi! I enjoy this platform and its user friendliness. 

**What problems is SOCi solving and how is that benefiting you?**

It is monitoring the customer experience of those who come into my place of business to determine the level of customer satisfaction.

**Official Response from Neil Grasso:**

> Hi Juli,

Thank you for the positive review! I am happy to hear you are finding SOCi to be easy to use!

Thanks again!

- Neil

  ### 12. Streamlined Social Media Management with Easy Collaboration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Erin P. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about SOCi?**

I use SOCi for social media management, handling posts, engagements, and chats. It makes social media more streamlined and saves a lot of time. I especially like its ease of use because it's very user-friendly. The collaborative features are also great as they allow us to work together on posts and responses. The initial setup was easy, as our franchise home office handled it and they also provide content for us to post. Additionally, I like SOCi a lot because we find it very useful.

**What do you dislike about SOCi?**

I think some of the features are a little clunky... messaging doesn't seem to work for my team.

**What problems is SOCi solving and how is that benefiting you?**

SOCi streamlines my social media management, saving time and allowing us to collaborate on posts and responses.

**Official Response from Neil Grasso:**

> Hi Erin,

Thank you for the positive review! I am glad to hear SOCi is making it easy to schedule posts across multiple platforms and respond to engagements through one consolidated platform. 

Also, I appreciate your feedback regarding the editing and posting processes, as well as the difficulties you have encountered managing multiple libraries. I recommend reaching out to your Customer Success Manager (if you haven't already) to discuss your experience. 

Our team is always looking for feedback and ways we can improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please either reach out to your Customer Success Manager or email support@meetsoci.com so we can explore further.

Thanks again!

- Neil

  ### 13. SOCi Simplifies and Enhances Social Media Marketing

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User | Enterprise (> 1000 emp.)

**Reviewed Date:** June 19, 2026

**What do you like best about SOCi?**

I like that there's a variety of different campaigns on SOCi. It touches a lot of different areas of my business. I appreciate that it's done and the pictures and text are there. I can easily transcribe the text to say something different, and there's AI prompts that let me change it or rewrite it myself. The initial setup was very easy through Travel Leaders, and once approved, it was very simple.

**What do you dislike about SOCi?**

I would like it if I had the option, when I modify my Facebook post, for it to automatically give me the option to update the Instagram post to say the same thing.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi for marketing, especially since I don't have time to create social media posts. It simplifies posting by allowing me to review and tweak posts weekly, ensuring they match my business model. The AI and campaign variety help me tailor content effectively.

  ### 14. Effortless Social Media Management with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ada P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I find SOCi to be a great platform that's easy to navigate, which makes it simple to post on multiple platforms all at once. I like the easy way I can post on Facebook and Instagram at the same time, which effectively reaches our prospects. The initial setup of SOCi was very easy, and overall, I feel it works fine for what we need.

**What do you dislike about SOCi?**

n/a

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to create social media content for our apartment complex. It's a great platform that's easy to navigate and lets me post on multiple platforms at once. I like that I can easily post on Facebook and Instagram simultaneously, which helps reach our prospects efficiently.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi! We're pleased to hear that the platform's easy setup and simultaneous posting on Facebook and Instagram have been beneficial for your apartment complex's social media content creation.

  ### 15. Easy Cross-Platform Scheduling with Handy Image Libraries

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alex M. | Franchise Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

Scheduling posts across all platforms and having libraries of images easily accessible.

**What do you dislike about SOCi?**

Sometimes it can be hard to find different image libraries, and I wish it were easier to tell which images are landscape vs. portrait. Better search and filtering would also help.

**What problems is SOCi solving and how is that benefiting you?**

Reducing serious amounts of time on social media, letting corporate post easily on my stores accounts and letting me schedule posts so I don’t have to remember later on to post.

**Official Response from Alicia Zhang:**

> We're glad to hear that you are enjoying the cross-platform scheduling and image libraries. We appreciate your feedback about the image library organization and search features, and we will take that into consideration for future improvements.

  ### 16. Seamless Social Media Management with Stellar Reports

**Rating:** 5.0/5.0 stars

**Reviewed by:** Emely H. | Digital Marketing Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like the reports we get from SOCi. The assistance from the platform itself with our membership is my favorite part. It's so easy and user-friendly to communicate with our audience, and we're able to connect with people in other states and countries. The initial setup was pretty straightforward and simple, which I appreciate.

**What do you dislike about SOCi?**

Sometimes when we schedule content, some buttons don't work, which might be a glitch. Also, the platform can be slow at times because it is very content and user heavy.

**What problems is SOCi solving and how is that benefiting you?**

SOCi simplifies communication with our audience, making it user-friendly and easy. It allows us to connect with audiences across states and countries who use our services nationwide.

**Official Response from Alicia Zhang:**

> We're glad to hear that you enjoy the reports and find the platform user-friendly for communicating with your audience. We appreciate your feedback about the scheduling buttons and platform speed. Thank you for sharing how SOCi is benefiting your communication with audiences across different locations.

  ### 17. All-in-One Social & Review Management That Keeps Branding Consistent

**Rating:** 5.0/5.0 stars

**Reviewed by:** Krystie  R. | District Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

I like that SOCi allows us to manage social media and online reviews in one place. It makes it easy for onsite teams to stay engaged with prospects and residents while keeping our branding consistent. The scheduling tools and review management features save time and help us stay proactive with our online presence.

**What do you dislike about SOCi?**

While SOCi is very helpful for managing social media and reviews in one place, the platform can sometimes feel a little clunky to navigate. Scheduling posts and uploading content can take more steps than expected, and the formatting options are somewhat limited compared to other social media tools. With a few improvements to the user interface and posting workflow, it would be even more efficient for onsite teams.

**What problems is SOCi solving and how is that benefiting you?**

Nothing

**Official Response from Alicia Zhang:**

> Thank you for the thoughtful review! We’re so glad to hear that SOCi is helping your team manage social media and online reviews from one place while making it easier to stay engaged with prospects and residents and maintain consistent branding. It’s great to know the scheduling and review management tools are helping save time and support your online presence. We also appreciate you sharing your feedback about the navigation, posting workflow, and formatting options. Thanks again for your support and for being a valued SOCi customer!

  ### 18. Effortless Scheduling, But Needs Better Image Handling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jazmine G. | Leasing Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 30, 2026

**What do you like best about SOCi?**

I use SOCi to post about my job and events going on in our community, and I really appreciate being able to schedule multiple posts so I don't have to post each day. I like how easy it is to access and post on SOCi; it gives me the ability to post with ease and ensures I'm able to post on many platforms. The initial setup of SOCi was very easy.

**What do you dislike about SOCi?**

I wish SOCi could adjust the pictures if they are not compatible when posting to different platforms. Each platform has a different size for pictures, and if SOCi had the ability to adjust them while posting, it would be easier to get all the posts published. I have to use Canva to adjust the picture size for each post.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to schedule multiple posts, saving me time by not having to post daily. It's easy to access and lets me post on many platforms seamlessly.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find SOCi's scheduling feature effortless and that it has made posting on multiple platforms easier for you. We appreciate your feedback about the image handling!

  ### 19. Effortless Marketing with Stellar Usability

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 15, 2026

**What do you like best about SOCi?**

I like SOCi because it's very user-friendly. It's easy to use and navigate, and it presents results effectively. The social agent feature is impressive in how it analyzes data, which is a massive help for me. I also appreciate how it boosts ads and generates hundreds of hyperlocalized and personalized ad campaigns, so I don't have to do everything myself. The initial setup was very easy and supportive, making it good from the start.

**What do you dislike about SOCi?**

Sometimes it doesn't always, you know, can take a while for it to get the analytics through. And sometimes it can be quite hard to digest them. However, that's the only bugbear I have.

**What problems is SOCi solving and how is that benefiting you?**

SOCi makes it easy to market in different areas and platforms and boosts ads with personalized campaigns. Its user-friendly interface and data analysis features save me time.

  ### 20. Effortless Multi-Account Posting with Soci

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michele P. | Social Media Chair SCORE, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about SOCi?**

Soci allows me to be able to post for multiple social media accounts. I use the software to post the same content to multiple social media content through the SCORE association..

**What do you dislike about SOCi?**

I believe Soci could use a slight facelift with some more updated feature that integrate AI.

**What problems is SOCi solving and how is that benefiting you?**

Soci has shortened the amount of time that I need to be on a platform posting for multiple pages on multiple channels.

**Official Response from Alicia Zhang:**

> We're glad to hear that you are enjoying the ability to post to multiple social media accounts effortlessly with SOCi. We appreciate your feedback about the need for updated features and integration of AI, and we will definitely take that into consideration for future improvements.

  ### 21. Centralized Social Media Management with Setup Challenges

**Rating:** 3.5/5.0 stars

**Reviewed by:** Dawn T. | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I like having everything in one spot with SOCi. It allows me to create one post and use it across all my platforms, which is really convenient.

**What do you dislike about SOCi?**

I'm having a hard time getting my Instagram signed in because it always asks me to sign in through Facebook, and I don't have my passwords for Facebook as it is monitored by our mothership. Also, for me, the initial setup was a two out of 10, which means it could definitely be improved.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to update all of our social media and love having everything in one spot. I can create one post and use it across all my platforms.

**Official Response from Alicia Zhang:**

> Thank you for sharing your experience with SOCi! We're thrilled to hear that you find the centralized social media management feature convenient. We understand the challenges you faced during setup, especially with the Instagram sign-in process. We apologize for any inconvenience this has caused. Our team is here to assist you with resolving this issue and improving the setup experience. Please reach out to our support team so we can help you with signing in to Instagram without needing to go through Facebook. We appreciate your feedback and are committed to enhancing your experience with SOCi. Thank you for choosing us to streamline your social media management!

  ### 22. User-Friendly Scheduling Across Platforms with Plenty of Content Libraries

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jim L. | Travel Advisor, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 19, 2026

**What do you like best about SOCi?**

I like that I can preschedule posts to multiple platforms, that there are multiple libraries of content to choose from and that it's a very user friendly program

**What do you dislike about SOCi?**

Some of the libraries content is very "bland" and they are not updated often enough

**What problems is SOCi solving and how is that benefiting you?**

SOCI is allowing me to streamline my Socials interactivity more than I was able to previously by allowing me to stay on one platform while posting to multiple Socials

**Official Response from Alicia Zhang:**

> We're thrilled to hear that you find SOCi helpful for scheduling posts and managing multiple platforms. We appreciate your feedback about the content libraries and will take it into consideration as we continue to enhance our platform.

  ### 23. Effortless Cross-Platform Scheduling in Soci

**Rating:** 4.5/5.0 stars

**Reviewed by:** Liz S. | Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 24, 2026

**What do you like best about SOCi?**

Soci makes it extremely easy to schedule posts across multiple platforms, which saves me a lot of time. I also really appreciate being able to respond to reviews within the same platform—it’s a very nice, convenient feature.

**What do you dislike about SOCi?**

At first, it can be a bit confusing to figure out where to go to adjust the business hours.

**What problems is SOCi solving and how is that benefiting you?**

It saves me time and makes it easy to cross-post across multiple accounts.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi's cross-platform scheduling and review response capabilities are making your social media management easier. Your feedback about the initial confusion with adjusting business hours is valuable. Thank you for choosing SOCi to streamline your social media efforts!

  ### 24. Simplifies Scheduling with Some Complexity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I like the post scheduling feature of SOCi because it allows me to reach my audience even when I'm busy and can't post myself. It's really great that I can respond to comments right in the SOCi dashboard, which helps me avoid distractions from social media while working and improves my focus. The initial setup of SOCi was very easy on my end.

**What do you dislike about SOCi?**

I think it is overly complex and does not always explain things well.

**What problems is SOCi solving and how is that benefiting you?**

SOCi ensures my social media posts go live at the right times, even on busy days. I can respond to comments directly on the dashboard, which helps me avoid distractions and maintain focus.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find our post scheduling feature helpful and that the initial setup was easy for you. We apologize for any complexity you've experienced, in the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard

  ### 25. Intuitive Dashboard That’s Easy to Learn

**Rating:** 5.0/5.0 stars

**Reviewed by:** Makayla D. | Lead Marketing Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about SOCi?**

I like how intuitive the dashboard is. I was able to learn this platform extremely quickly as well.

**What do you dislike about SOCi?**

Sometimes it can be difficult to find specific reports, but your resources have really helped with any confusion I may have.

**What problems is SOCi solving and how is that benefiting you?**

It is solving our posting problem. I manager marketing for 68 Scooter's Coffee locations and being able to post the same post across multiple locations and platforms is amazing.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi is helping you manage marketing for multiple locations and platforms. Our goal is to make social media management as efficient and effective as possible for businesses like yours.

  ### 26. Amazingly Clear View of All My Social Media Posts

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dr. Christina K. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I love that I can see everything that I have created and set up for social media post, It is nice to visually see it all

**What do you dislike about SOCi?**

Nothing, it is all amazing and user friendly.

**What problems is SOCi solving and how is that benefiting you?**

It is making it where I can upload and "post" for the next three months and then not have to worry about it, as the program sets up post for me for as long as I like

**Official Response from Alicia Zhang:**

> We're delighted to hear that SOCi is providing you with the convenience of scheduling posts in advance and freeing up your time. Thank you for your feedback!

  ### 27. Effortless Content Management and SEO Boost

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeff A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I find SOCi super easy to use. I like that I can see all the posts that are scheduled, and I have the ability to pause any post I don't want to go out or change anything before it happens. The calendar view is really helpful for planning my content strategy effectively because I can see which posts are going out on which day on each platform. This visibility is great for planning what I want my viewers to see.

**What do you dislike about SOCi?**

Works as expected, no complaints

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps with time management and automation by handling posts for me across platforms, improving my SEO and AI visibility without manual effort.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that you find SOCi easy to use and that it helps with your content strategy planning. The ability to pause or edit scheduled posts and the calendar view are indeed great features for managing your content effectively. Thank you for sharing your positive experience!

  ### 28. Stress-Free Social Media Management with SOCi

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sabrina G. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I like that I can program all of my social media posts in SOCi. I appreciate being able to schedule my content a week or two in advance, which means I do not have to worry about it day to day. SOCi is also very, very easy to use and pretty self-explanatory.

**What do you dislike about SOCi?**

The only thing that I don't like is that I have to post the stories and the posts on the page separately, but it's not that big of a deal.

**What problems is SOCi solving and how is that benefiting you?**

SOCi manages my social media content, so I don't have to worry about it daily. I can schedule posts weeks in advance, freeing up my time.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find SOCi easy to use and that it helps you schedule your social media posts in advance. We appreciate your feedback about posting stories and posts separately and will take it into consideration for future improvements.

  ### 29. SOCi’s All-in-One Platform with Smooth Integrations That Scales Easily

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about SOCi?**

SOCi excels in being all inclusive and tailored to each entity it serves. Our reps at SOCi are very attentive and helpful whenever we have issues and work to make the platform fit for us. 

I think another important point is that SOCi includes the smoothest integrations we have come across and includes GBP, Yelp, TikTok, Instagram (+ stories), and Facebook. This gives it breadth and takes the weight off of us and our associates to handle all the accounts for each property, making it easier to scale.

**What do you dislike about SOCi?**

I think the performance reports can be a bit finicky at times, and errors related to posts are sometimes cryptic and hard to understand. Of course, we have our amazing reps who help us out, so that’s less of an issue, but the notifications can feel a little overwhelming sometimes, especially when they come in across the portfolio.

**What problems is SOCi solving and how is that benefiting you?**

SOCi is helping us scale and consolidate our social accounts across platforms so that we remain in control, while also generating enough content for over 300 properties.

**Official Response from Alicia Zhang:**

> We're so glad to hear that SOCi is helping you scale and consolidate your social accounts while providing tailored support! We appreciate your feedback on the performance reports and notifications.

  ### 30. User-Friendly,  Multi-Platform Posting with Great Metrics and Value

**Rating:** 4.5/5.0 stars

**Reviewed by:** S L. | Director, Enterprise (> 1000 emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I love the user-friendly interface and ability to post across multiple platforms with ease. The metrics are easy to track and understand. Pricing is excellent value for the performance and support offered. Seemless integration with our other programs.

**What do you dislike about SOCi?**

Nothing comes to mind. We are happy with the results thus far. Will update further if any changes.

**What problems is SOCi solving and how is that benefiting you?**

Most helpful with multiple platform integration and ease of use. Time saver for sure!

**Official Response from Alicia Zhang:**

> We're thrilled to hear that you love the user-friendly interface, multi-platform posting, and great metrics of SOCi. It's great to know that the pricing and support are meeting your expectations. Thank you for sharing your positive experience!

  ### 31. Hands-Off, Well-Built UI with Strong Partnership Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kenny G. | Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

Hands off, well built UI. Lean platform overall. UX and navigation could be a bit more directive.

**What do you dislike about SOCi?**

Not a whole lot to hate. It makes sense for the industry I'm in and we see the platform and partnership management system as a huge positive.

**What problems is SOCi solving and how is that benefiting you?**

Time and consistent performance. We are super busy, this is a great way to integrate with our partners and market their products in a consistent way.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi. We're pleased to hear that our platform and partnership management system have been beneficial for your industry. We'll continue to focus on providing consistent performance to help you save time.

  ### 32. Effective Monitoring but Needs Better Onboarding

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about SOCi?**

I like how SOCi handles the task of monitoring reviewing platforms for positive and negative customer feedback, allowing me to be more productive in other areas. It promptly notifies me of engagement and helps remind me to respond and follow up until completion. Overall, I find SOCi much easier to use compared to Listen360, although Listen360 used to contact guests for reviews, which SOCi lacks.

**What do you dislike about SOCi?**

The onboarding interface is confusing at first and could be simplified. There is a lot of information right upfront, most of which is new or unnecessary for day-to-day use and can be overstimulating. SOCi lacks the ability to contact guests for reviews, which was a feature in Listen360.

**What problems is SOCi solving and how is that benefiting you?**

SOCi monitors all review platforms for customer feedback, saving me time and keeping me productive. It tracks engagement and reminds me to respond and follow up with reviews.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find SOCi effective in monitoring and managing customer feedback. We appreciate your feedback about the onboarding process and will take it into consideration for future improvements.

  ### 33. Effortless Social Media Scheduling with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennie C. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about SOCi?**

SOCi really stands out to me because of its calendar feature. It helps me to plan and schedule social media posts in advance across multiple platforms, which is super convenient. Plus, the initial setup was very easy, which is a big plus.

**What do you dislike about SOCi?**

nothing at the moment to be honest with you

**What problems is SOCi solving and how is that benefiting you?**

SOCi allows me to plan and schedule social media posts in advance across multiple platforms.

**Official Response from Alicia Zhang:**

> Thank you for the kind words! We’re so glad to hear you’re enjoying the calendar feature and that it’s helping you plan and schedule content across multiple platforms with ease. It’s also great to know the setup process was quick and straightforward. We appreciate your support and thank you for being a valued SOCi customer!

  ### 34. Effortless Social Media Management with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rick M. | OWNER, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 08, 2023

**What do you like best about SOCi?**

I use SOCi for managing FB and IG content, and it really solves time management for me as a one-stop shop. I like scheduling posts in advance because I can schedule a week or even a month in advance, and I just have to write once and it publishes to multiple social media platforms. The initial setup was super easy.

**What do you dislike about SOCi?**

I think the reviews are good, but it would be nice to be prompted to solicit more if a certain amount of time has passed and none have been received.

**What problems is SOCi solving and how is that benefiting you?**

SOCi saves me time as a one-stop shop, allowing me to schedule Facebook and Instagram content a week or month in advance and publish to multiple platforms.

**Official Response from Neil Grasso:**

> Hi Rick,

Thanks for the positive review! I am happy to hear SOCi is making it easy to schedule posts across multiple platforms at once. 

Also, I appreciate your request for IG Reels/Stories support. We are strongly considering this request as an enhancement,  so stay tuned for updates about these features.

Regarding review notifications, I have linked a resource from our Customer Success Portal below outlining how to set them up in-platform.  Please note, you must be logged in to SOCi to access the article: 

https://support.meetsoci.com/hc/en-us/articles/16350868001940-What-are-Shared-Review-Notifications-and-Review-Keyword-Notifications-

I also recommend reaching out to your Customer Success Manager (if you haven't already) to discuss your experience so our team can address and resolve any problems you may be encountering.

Thanks again!

- Neil

  ### 35. Soci Review

**Rating:** 1.0/5.0 stars

**Reviewed by:** Kristin M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 24, 2023

**What do you like best about SOCi?**

I do not utilize this feature other than to see what Ace Corporate has uploaded. It is helpful for Ace to get us organized libraries of content, but as far as using Soci to use those assets, I just download and upload to Meta business and review my stats in there as well. I do not utilize SOCi often any more at this time.

**What do you dislike about SOCi?**

I schedule and post directly via Meta Business Suite. It's an extra step and I don't often post Ace assets so I don't utilize it.

**What problems is SOCi solving and how is that benefiting you?**

It used to solve being able to schedule posts, but now that Meta can do that- it isn't really solving any problems for me. It's a nice program, but not being able to easily see my own content calendar without all of the optional campaigns has turned me off of it lately.

**Official Response from Neil Grasso:**

> Hi Kristin,

Thanks for the review! I am happy to hear SOCi is making it easy to schedule posts across multiple platforms and that you have found value in the platform's content libraries.

Also, I appreciate the feedback regarding the cluttered calendar view. I recommend contacting your Customer Success Manager (if you haven't already) to discuss your experience so our team can address and resolve this issue.

Thank you again!

- Neil

  ### 36. Effortless Scheduling with SOCi, Needs Better Library Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kimberly E. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about SOCi?**

I find SOCi user-friendly and appreciate how easy it is to see the posting schedule. Scheduling posts across multiple platforms and scheduling weeks ahead is very helpful. The initial setup was simple, and I didn't find it hard at all.

**What do you dislike about SOCi?**

Saving things to the Library is not clear. It would make it easier if posts could be saved in files to be used multiple times. There is no clear way to save posts to a library to be used later.

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps me schedule posts across multiple platforms weeks in advance, and I like that it's user-friendly with an easy-to-see posting schedule.

**Official Response from Alicia Zhang:**

> We're happy to hear that you find SOCi helpful for scheduling posts across multiple platforms. We appreciate your feedback about the library management and will take it into account as we continue to enhance our platform.

  ### 37. All My Social Media in One Place—Easy Responses and Valuable Demographics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michelle B. | Owner/Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

I have access to all of my social media platforms all in one spot.  Very easy to respond and get valuable information in regards to demographics, followers, etc.

**What do you dislike about SOCi?**

I haven't found any downfalls, yet.  I am very pleased with SOCI

**What problems is SOCi solving and how is that benefiting you?**

It solves me having to waste time going to all the different platforms to respond to comments, posts, reviews, etc.  Saving me valuable time, that is needed elsewhere.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi is making it easier for you to manage all your social media platforms in one place and providing valuable insights into demographics and followers.

  ### 38. SOCi Makes Multi-Platform Publishing Simple and Consistent

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kevin N. | Property Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2026

**What do you like best about SOCi?**

SOCi makes it simple to publish posts across multiple platforms, which helps me engage with a variety of audiences and keep my messaging consistent.

**What do you dislike about SOCi?**

The optional post ideas feel too generic and not very helpful.

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps me get content out to our social media platforms quickly and efficiently. I can either post right away or schedule it for later, which makes managing our social presence much easier.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find SOCi's multi-platform publishing feature simple and consistent. It's great to know that it's helping you engage with different audiences and maintain messaging consistency.

  ### 39. Streamlines Social Marketing with Ease

**Rating:** 4.5/5.0 stars

**Reviewed by:** Twisha J. | Senior Financial Accountant, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 15, 2026

**What do you like best about SOCi?**

I find SOCi useful for marketing, particularly in handling reviews and social marketing. It provides amazing advertisements and reviews across the board. The customer care was instrumental in making the initial setup easy and understanding how it works.

**What do you dislike about SOCi?**

I think the dashboard could be improved to be more functional and easy to understand. It's a bit challenging to find the statistics since the guidance on where things are could be clearer.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi for handling reviews and social marketing. It provides amazing advertisements and reviews, helping us with logistics and visibility.

  ### 40. Seamless Social Media Scheduling with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about SOCi?**

I love the seamless scheduling of posts SOCi provides. It makes it so easy to manage social media content. I'm really happy with how it allows scheduling posts to Instagram, Tik Tok, Google, and Facebook, facilitating the entire posting process. The tool is also comprehensive from a corporate standpoint and was easily implemented. I use SOCi's integration with Canva, which enhances my ability to create organic post content. Overall, the tool's features make scheduling and managing posts much more efficient.

**What do you dislike about SOCi?**

Once the calendar date has passed, I'm unable to go back to select content in order to repost. Also, I would like the option of assigning team members who can add posts for management to approve content before it is posted.

**What problems is SOCi solving and how is that benefiting you?**

SOCi allows seamless scheduling of both corporate suggested and organic posts with Canva integration, facilitates review responses using AI, and schedules posts to multiple platforms like Instagram and Facebook.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that you love the seamless scheduling and comprehensive features of SOCi, including the integration with Canva. We appreciate your feedback and are glad to hear that SOCi is making social media management more efficient for you.

  ### 41. Easy Interface, Perfect for Monitoring Reviews

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josh D. | Manager, Restaurants, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about SOCi?**

I like SOCi’s interface because it’s easy to use and straightforward to understand. It has delivered everything I expected it to, and it’s been a solid experience overall.

**What do you dislike about SOCi?**

So far, I haven’t experienced any negatives with it.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to monitor and keep track of new online reviews. The interface is straightforward and easy to understand, which makes the whole process feel seamless.

**Official Response from Alicia Zhang:**

> Thank you for your feedback! We're glad to hear that SOCi's interface has made monitoring reviews easy and seamless for you.

  ### 42. All-in-One Social Media Hub That Improves Work-Life Balance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about SOCi?**

I love this platform. As a busy animal hospital manager, it brings all of my social media, comments, and reviews into one place, which is so much easier than logging in to each account individually every day. Soci also tracks views and interactions, so I have a clear indicator of what’s popular with our clients. That makes it easier for me to tailor our platforms for more views and engagement, and to market our company more effectively. I use this platform every single day, and it has significantly improved my work-life balance. Overall, it’s very user-friendly.

**What do you dislike about SOCi?**

The only downside I can think of with Soci is how the posts are viewed from my perspective. Everything is contained within the platform, so you don’t really see a feed the way you would on Instagram or Facebook. That said, it isn’t really an issue for me, since I have the actual apps for those platforms and can check our pages there to see them from a client’s perspective.

**What problems is SOCi solving and how is that benefiting you?**

Soci helps me solve time-related constraints in my role as a hospital manager. Once a month, I can sit down for about an hour and pre-plan all of my posts for the month. Then, if I come up with new ideas, I can post whenever I want and simply add them to the calendar.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi has been such a valuable tool for you in managing your animal hospital's social media presence and improving your work-life balance. It's great to know that the platform's features, such as bringing all social media activities into one place and providing clear indicators of popular content, have been so beneficial for you.

  ### 43. A Huge Time Saver with Strong Integrations and Portfolio Visibility

**Rating:** 4.5/5.0 stars

**Reviewed by:** Christy Thurman M. | Director of Marketing , Mid-Market (51-1000 emp.)

**Reviewed Date:** June 23, 2026

**What do you like best about SOCi?**

It is a great time saver for the teams and helps us see the full portfolio at once. The integrations perform well and the pricing is in line with the time savings it provides.

**What do you dislike about SOCi?**

The AI intelligence is limited to text and does not provide any help with image generation.

**What problems is SOCi solving and how is that benefiting you?**

The software is improving team performance and consistency in posting and responding to reviews.

**Official Response from Alicia Zhang:**

> We're glad to hear that SOCi has been a great time saver for your team and that you find the integrations and portfolio visibility helpful. We appreciate your feedback on the AI intelligence and will take it into consideration for future improvements.

  ### 44. Versatile Tool with Robust Features But Needs Better Onboarding Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jeffrey S. | Business Development Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 29, 2026

**What do you like best about SOCi?**

I appreciate the robustness of SOCi; it can do quite a few things. I particularly like how its genius applications learn from the input you provide to offer a detailed look at what you need to improve. The genius listings feature is also a highlight for me, as it analyzes keywords and indicates how many additional views you might get by implementing them. This is incredibly helpful in streamlining the process of keyword analysis and keeping them current, which can be tough to do manually.

**What do you dislike about SOCi?**

It's complicated. The onboarding process was long. The app can be difficult to navigate. Unlike others, they pretty much throw you out into the wild to fend for yourself once they've completed the onboarding. The app does a lot, but it can be complicated. Additionally, we've had issues where our listings have gone unverified after making the changes SOCi recommends. More support from the SOCi team. They were heavily involved in the sales process. But I never hear from them once we finished onboarding. It's a great app. But it's not the easiest to navigate. Not easy. Finalizing the contract took forever. Then the onboarding, which I expected to take 1-2 weeks too more like 2 months.

**What problems is SOCi solving and how is that benefiting you?**

SOCi solves our social media management issues by allowing us to post to multiple communities through one dashboard. Its keyword analysis in genius listings guides us in optimizing content for visibility, streamlining a previously manual process.

**Official Response from Alicia Zhang:**

> We're glad to hear that you appreciate the robust features and the genius applications of SOCi. We understand that the onboarding process can be lengthy, and we are constantly working to improve the user experience and provide better support. Your feedback is valuable to us, and we will take it into consideration for future enhancements.

  ### 45. Effortless Social Media Management and Review Engagement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kayla S. | Community Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about SOCi?**

I use SOCi for responding to reviews and scheduling out social media posts. I really like the AI usage for review responses because it helps ensure that we are responding appropriately to both positive and negative reviews. Additionally, scheduling out social media posts ahead of time and the pre-uploaded flyers are features that I enjoy. These capabilities cut down on time for us in the office.

**What do you dislike about SOCi?**

Any features that my company does not have access to.. remove them or grey them out.

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps me respond quickly and professionally to reviews and schedule social media posts ahead, cutting down time in the office.

**Official Response from Amanda Schulte:**

> We're thrilled to hear that SOCi has made the review response process easy and efficient for you. Our goal is to simplify social media and review management, and we're glad to hear that it has helped increase your engagement. We appreciate your feedback and will definitely take your suggestion for suggested social media posts into consideration for future updates.

  ### 46. Great Platform!

**Rating:** 3.5/5.0 stars

**Reviewed by:** Nikki J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2023

**What do you like best about SOCi?**

I still believe one central location is great. It does make it very convenient. 

**What do you dislike about SOCi?**

The scheduler can be very glitchy. It also should be able to see highest peak trends based on social media activity to automatically assign the times. 

**What problems is SOCi solving and how is that benefiting you?**

Having all social media I need to post in one place. This allows me to schedule for the month in an easier manner instead of using multiple platforms to do a simple task.

**Official Response from Amanda Cherrey:**

> Hi Nikki, thank you for leaving your review and sharing this feedback. I'm glad you're using our time saving features and scheduling ahead! We're always looking to improve and create a better experience, so if you're willing to share more on how we can improve the numbers and UX, please email Support@meetsoci.com.

  ### 47. User-Friendly Tool with Quick Content Scheduling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katelyn P. | Social media manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about SOCi?**

I love how SOCi is easy, convenient, and super user-friendly. It's a great tool for scheduling content, and I love how it gives suggestions and I can easily see the analytics and everything. The initial setup was great!

**What do you dislike about SOCi?**

Sometimes it may take a while to load when I first open but that’s about it

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi for planning and scheduling content for my travel business. I love how it’s easy, convenient, user-friendly, and provides suggestions and analytics.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that you find SOCi easy, convenient, and user-friendly for scheduling content and analyzing analytics. We appreciate your feedback and are constantly working towards a better user experience.


  ### 48. Efficient Post Scheduling with Room for UI Improvement

**Rating:** 3.0/5.0 stars

**Reviewed by:** Clayton D. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 13, 2026

**What do you like best about SOCi?**

I like the easy calendar interface. It has statistics readily available, not on a separate screen, and you can click right into the post. It also has a feature that schedules posts at peak times, customized based on their analysis of your audience. It definitely cuts down a lot on time spent posting, allowing us to schedule out a month in advance, or even two. We can just set it and forget it instead of having to post to each individual platform, making us much more efficient with our social media through SOCi.

**What do you dislike about SOCi?**

I find the interface a bit outdated. It doesn't have drag-and-drop functionality on the calendar, for example. The interface feels a little cluttered.

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps us schedule social media posts across various platforms, integrate with our franchise system, and customize our social media for our location. It reduces time spent on posting, allowing us to schedule posts months in advance, leading to greater efficiency.

**Official Response from Amanda Schulte:**

> Thank you for sharing your positive experience with SOCi's calendar interface and post scheduling feature. 

  ### 49. SOCi Streamlines Social Posting with Current, Relevant Content

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tamara L. | Owner/Co-Founder, Enterprise (> 1000 emp.)

**Reviewed Date:** June 23, 2026

**What do you like best about SOCi?**

SOCi streamlines social posting, but better than that the articles are current and relevant, inline some other programs.

**What do you dislike about SOCi?**

I wish the user interface was a little more intuitive. I sometimes end up with duplicate posts and I'm not sure if it's me or a glitch

**What problems is SOCi solving and how is that benefiting you?**

Even when I don't have my own content on the ready, SOCi helps fill in the gaps.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find SOCi's content current and relevant! We appreciate your feedback about the user interface, and we'll take it into consideration for future improvements.

  ### 50. Easy Multi-Platform Scheduling and One-Click Publishing, With Pricing Still Unclear

**Rating:** 3.5/5.0 stars

**Reviewed by:** Sylvan Learning G. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about SOCi?**

You can schedule multiple posts at once and publish to Facebook, Instagram, and other platforms with a single click.

**What do you dislike about SOCi?**

I honestly can’t find anything I dislike about it. I can’t really speak to the pricing, though, because I’m a franchisee and it’s provided through the franchise.

**What problems is SOCi solving and how is that benefiting you?**

It has reduced the amount of time I need to spend on social media marketing.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi. We're happy to hear that the platform has been beneficial for your social media scheduling and publishing needs.


## SOCi Discussions
  - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes
  - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote
  - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote
  - [How do I make sure every location stays on brand without babysitting each one?](https://www.g2.com/discussions/how-do-i-make-sure-every-location-stays-on-brand-without-babysitting-each-one) - 1 comment, 1 upvote
  - [We have a home office headquarters and 300 franchisees. How Does SOCi work for both sides?](https://www.g2.com/discussions/we-have-a-home-office-headquarters-and-300-franchisees-how-does-soci-work-for-both-sides) - 1 comment, 1 upvote

- [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?page=5&section=pricing&secure%5Bexpires_at%5D=2026-08-03+22%3A00%3A49+-0500&secure%5Bsession_id%5D=4360d1d8-684f-4d2b-aae9-731abe19acd3&secure%5Btoken%5D=90bf5b73a7cfd087aba1f4a40bc59490a26a9fd9867b9fc2288c574dbef6db8f&format=llm_user)
## SOCi Integrations
  - [Apartments.com](https://www.g2.com/products/apartments-com/reviews)
  - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews)
  - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews)
  - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews)
  - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews)
  - [Canva](https://www.g2.com/products/canva/reviews)
  - [Constant Contact](https://www.g2.com/products/constant-contact/reviews)
  - [Elevate](https://www.g2.com/products/elevate-elevate/reviews)
  - [Emma](https://www.g2.com/products/emma/reviews)
  - [Entrata](https://www.g2.com/products/entrata/reviews)
  - [Eulerity](https://www.g2.com/products/eulerity/reviews)
  - [ezyVet](https://www.g2.com/products/ezyvet/reviews)
  - [Facebook](https://www.g2.com/products/facebook/reviews)
  - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews)
  - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews)
  - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews)
  - [FranConnect](https://www.g2.com/products/franconnect/reviews)
  - [Glassdoor](https://www.g2.com/products/glassdoor/reviews)
  - [Global Relay](https://www.g2.com/products/global-relay/reviews)
  - [Google](https://www.g2.com/products/google-google/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [Google My Business](https://www.g2.com/products/google-my-business/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews)
  - [INRIX OpenCar](https://www.g2.com/products/inrix-opencar/reviews)
  - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews)
  - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews)
  - [Local Measure Engage](https://www.g2.com/products/zendesk-local-measure-engage/reviews)
  - [Manta](https://www.g2.com/products/manta/reviews)
  - [Mapquest API](https://www.g2.com/products/mapquest-api/reviews)
  - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)
  - [Meta](https://www.g2.com/products/meta-ai-meta/reviews)
  - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Moz Local](https://www.g2.com/products/moz-local/reviews)
  - [Neustar](https://www.g2.com/products/neustar/reviews)
  - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews)
  - [Olo](https://www.g2.com/products/olo/reviews)
  - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews)
  - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews)
  - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews)
  - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews)
  - [ResMan](https://www.g2.com/products/resman/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews)
  - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews)
  - [Tiktok](https://www.g2.com/products/tiktok/reviews)
  - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews)
  - [Toast](https://www.g2.com/products/toast/reviews)
  - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews)
  - [Trustpilot](https://www.g2.com/products/trustpilot/reviews)
  - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)
  - [Workvivo](https://www.g2.com/products/workvivo/reviews)
  - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews)
  - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews)
  - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews)
  - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews)
  - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews)
  - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews)
  - [Yext](https://www.g2.com/products/yext/reviews)
  - [Zibster](https://www.g2.com/products/zibster/reviews)
  - [Zillow](https://www.g2.com/products/zillow/reviews)

## SOCi Features
**Social Analytics**
- Competitor Analysis
- Follower Analysis
- Post Performance
- Paid Campaign Tracking
- Hashtag Analytics
- Sentiment Analysis

**Business Tools**
- Bulk Uploading
- CMS Specific
- Traffic Analytics
- Customer Analytics

**Listing Management**
- Network Directory
- Data Aggregators
- Duplicate Monitoring
- Optimization

**Local Search Optimization**
- Rank Tracking
- Online Listings
- Google My Business
- Reputation Management
- Social Media
- Dashboards and Reporting

**Content & Collaboration**
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Responses**
- Customization
- Route To Human
- Menu bars

**Survey Management**
- Survey Builder
- Question Types
- Templates
- Survey Distribution

**Content Generation - AI Content Creation Platforms**
- Output quality
- Branding
- Performance
- Brand Voice Alignment
- Multimodal Content Generation
- Content Localization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Feedback Collection

**AI Content Structuring - AI Search Visibility Optimization tools **
- AI-Optimized Content Structuring
- Schema & Structured Data Optimization
- AI-Readable Content Formatting
- LLM-Ready Content Preparation

**Performance Optimization & Learning - AI Marketing Agents**
- Send-Time Optimization
- Autonomous A/B Testing

**Social Management**
- Social Analytics
- Social Publishing
- Campaign Optimization
- Social Engagement
- Social Ads
- Campaign Planning

**Reports & Dashboards**
- Report Customizability
- Report Exporting
- Scalability

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Customer Tools**
- Location Listing
- Product and Category Filters
- Mobile Support
- Automatic Geolocation

**Performance**
- Real-Time Updates
- Analytics

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information

**Survey Customization**
- Branching/Skip Logic
- Branding
- Multimedia Support

**Management - AI Content Creation Platforms**
- Collaboration
- Security and Privacy
- Moderation

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Agentic AI - Social Media Advertising**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools **
- Entity Recognition & Mapping
- Knowledge Graph & Entity Linking
- Semantic Content Analysis
- Topic Authority Optimization

**Autonomous Campaign Orchestration - AI Marketing Agents **
- End-to-End Campaign Execution
- Goal-Based Campaign Planning
- Cross-Channel Orchestration
- Conversational Campaign Setup
- Real-Time Campaign Adaptation

**Platform**
- User, Role, and Access Management
- Performance and Reliability
- Reporting and Dashboards
- Mobile User Support

**Social Functionality**
- Social Functionality

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Social Media Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Social Media Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**AI Retrieval Optimization - AI Search Visibility Optimization tools **
- Passage & Chunk Optimization
- AI Citation Optimization
- Retrieval Readiness Analysis
- AI Query Matching Analysis

**AI Content Generation - AI Marketing Agents **
- Dynamic Content Optimization
- AI Copy Generation
- Personalized Content Creation

**Content Operations - AI Content Creation Platforms**
- Distribution Integrations
- Workflow Management
- Asset & Content Management

**Agentic AI - Revenue Operations & Intelligence (RO&I)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Decision Making

**AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools **
- AI Citation Monitoring
- AI Answer Visibility Tracking
- Generative Search Performance Analytics

**Audience Intelligence & Segmentation - AI Marketing Agents **
- Lookalike Audience Modeling
- Behavioral Triggering
- Predictive Audience Segmentation

**Enterprise Governance - AI Content Creation Platforms**
- Content Moderation
- AI Disclosure
- Security & Privacy

**In-House Management**
- Employee Performance
- Team Workflow

**Generative AI**
- AI Text Generation

**Workflow & Platform Integrations - AI Search Visibility Optimization tools **
- CMS & Publishing Workflow Integrations

**Integrations & Data Connectivity - AI Marketing Agents **
- Event & Data Ingestion
- CRM & CDP Integration

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Campaign Management**
- Campaign Dashboard
- Campaign Optimization
- Reach
- Bulk Editing
- Batch Uploading
- Fraud Protection
- Budget Pacing
- Creative Optimization
- Rich Media Capabilties
- In-App Ads
- Mobile Rich Media Capabilities

**Targeting**
- Targeting
- Geo-Targeting
- Contextual Targeting

**Platform**
- API / Integrations
- Custom Reports
- User, Role, and Access Management
- Performance and Reliability
- Enterprise Scalability
- Customization
- Workflow Capability
- Notifications

## Top SOCi Alternatives
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,069 reviews)
  - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews)
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