--- title: SOCi Reviews meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4671 reviews by the users' company size, role or industry to find out how SOCi works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4671 scale: '5' date_modified: '2026-08-13' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # SOCi Reviews **Vendor:** SOCi **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,671 ## About SOCi SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. ## SOCi Pros & Cons **What users like:** - Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. (598 reviews) - Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. (424 reviews) - Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. (351 reviews) - Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. (348 reviews) - Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. (323 reviews) - Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews) - Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews) - Review Management (276 reviews) - Time-saving (254 reviews) - Easy Posting (218 reviews) **What users dislike:** - Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. (138 reviews) - Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. (124 reviews) - Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. (114 reviews) - Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. (113 reviews) - Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. (85 reviews) - Layout Issues (85 reviews) - Social Media Limitations (74 reviews) - Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews) - Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews) - Social Media Integration (70 reviews) ## SOCi Reviews ### 1. I love Soci **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about SOCi?** I used to love soci for scheduling our social posts. It was easy to learn for most folks and included a great faq for folks who needed just a little bit of help. **What do you dislike about SOCi?** I am not a fan of AI — it’s bad for the environment and harbors laziness of human creativity so I’m sad to see how much soci has started using ai. **Recommendations to others considering SOCi:** My recommendation is to do a consultation to make sure they fit your needs. They've exceeded expectations for me so far. **What problems is SOCi solving and how is that benefiting you?** Scheduling social media content and having a consistent approach are two problems we have solved by using soci. We are slowly building our audience and are using tips that soci has provided to do so **Official Response from Amanda Cherrey:** > I love hearing that you love SOCi! I personally like to learn by doing things, so it's wonderful to hear that you continue to learn new things by using it! Keep up the great work :) ### 2. Onboarding Gaps and Limited Social Scheduling Create Duplicative Work **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like that it allows our franchisees to manage their own media. I also appreciate that we can maintain brand integrity by keeping the approval process in place. **What do you dislike about SOCi?** I felt that our onboarding didn’t fully set us up for success. That may have been as much on our brand as on the SOCi team, but the process still left some gaps for us. I also don’t like that the organic social scheduling capabilities are missing features that other schedulers have (Sprout). As a result, we’ve had to keep using Sprout, which creates duplicative work. **What problems is SOCi solving and how is that benefiting you?** SOCi is helping solve the friction we’ve had with franchisees who want more autonomy over their marketing. Using the Ads Plus, Boost Plus, and Organic Social Calendar features, they can manage their own marketing more independently while still staying aligned. **Official Response from Alicia Zhang:** > Thank you for this, the franchisee autonomy use case is exactly what SOCi is built for, and it's great to hear Ads Plus, Boost Plus, and the Organic Social Calendar are delivering on that. We hear you on onboarding and the scheduling gaps. We'd welcome a conversation with your CSM about where those gaps are creating the most friction so we can make sure the right teams are aware! ### 3. Aggregates Info Well, but Support Needs Improvement **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I liked the reporting that could include all listings into one report, instead of having to pull individual reports. It helped me manage a business with 90 locations by aggregating that information. Connecting Google Business profiles to SOCi also aided in managing reviews. **What do you dislike about SOCi?** The support ticket system did not work well. I did not like how you needed to put in a ticket for a lot of different changes, such as adding a new property or fixing heat maps. Other platforms I have used are more streamlined and user-friendly. Using SOCi University or having to put in a ticket is inconvenient, and the tickets can take a long time. **What problems is SOCi solving and how is that benefiting you?** SOCi helps manage my Google business profiles and aggregates information for easy management of profiles and listings. I like its reporting feature, which consolidates all listings into one report, saving me from pulling individual ones. It was especially helpful when managing 90 locations. **Official Response from Alicia Zhang:** > We're glad to hear that you found our reporting and aggregation features helpful for managing your business with 90 locations. We apologize for the inconvenience you experienced with our support ticket system. We are constantly working to improve our support processes and appreciate your feedback. ### 4. Handy Post Approvals, But Too Many Clicks for Simple Tasks **Rating:** 2.0/5.0 stars **Reviewed by:** Mary H. | Creative Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** The ability to have clients or other users approve posts **What do you dislike about SOCi?** It takes a lot of clicks to get any one thing done, like deleting a post from the calendar or approving a post. And there's no option to save a post as a draft. **What problems is SOCi solving and how is that benefiting you?** Scheduling social media and answering reviews **Official Response from Alicia Zhang:** > We appreciate your feedback on the approval process. We are constantly working to improve our platform and will take your comments into consideration for future updates. ### 5. Billing and Support Chaos, Slow Onboarding and Frequent Account Disconnects **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about SOCi?** SOCi makes it easy to plan and manage a multitude of social media accounts in one platform. The ability to change permissions for each account is helpful in a larger organization where the marketing and leadership team need oversight while managers only need to access their specific accounts. **What do you dislike about SOCi?** Their billing department is an absolute nightmare, and eventually refused to help us with individual invoices that were missing. They charged us extra to switch to individual invoicing per account, but then made tracking invoices our problem. They're unorganized as a company and the support teams are all on different pages. A prime example of this is when we were being charged for multiple accounts that we had given cancellation notices for, but those accounts were not cancelled. Regardless of showing screenshots of proof from emails where we had cancelled and received confirmation of the cancellations, they still tried to make us pay and said screenshots "don't count as proof." Needless to say, their customer service across the organization was horrid. Onboarding took months when it should have taken weeks, and their onboarding team was not helpful whenever we had questions or ran into issues. The program itself gets disconnected from social media accounts on a regular basis, which means scheduled posts don't end up getting pushed live. The reporting was oversold to us, and was underwhelming once we got into it. **What problems is SOCi solving and how is that benefiting you?** SOCi solved the problem of needing to manage multiple social media accounts on multiple platforms all in one platform, as well as gather analytics. ### 6. Great for managing reviews across platforms — confusing UI and slow support **Rating:** 1.5/5.0 stars **Reviewed by:** Justan D. | Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about SOCi?** Multiple platforms in one screen, easy to respond to reviews and comments **What do you dislike about SOCi?** hard to navigate. the support is not the best, slow response times **What problems is SOCi solving and how is that benefiting you?** having to login to multiple platforms - saves time **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has been helpful in managing reviews across platforms. We appreciate your feedback about the user interface and support, and we'll take it into consideration for future improvements. ### 7. Efficient Bulk Posting but Limited Local Optimization **Rating:** 1.5/5.0 stars **Reviewed by:** Amanda L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I like the bulk posting and scheduling feature of SOCi. It allows me to post in bulk, which is really helpful for a large organization like ours to get the same message across many locations quickly. **What do you dislike about SOCi?** I find it challenging to use SOCi's features while optimizing for local content. **What problems is SOCi solving and how is that benefiting you?** SOCi allows me to post in bulk and schedule posts, which helps our large organization get the same message across many locations quickly. **Official Response from Alicia Zhang:** > Thank you for the kind words on bulk posting, that's exactly what it's built for. Local content optimization is actually an area where SOCi has more depth than many users initially discover, including location-specific overrides, content libraries, and templates that let local teams customize within brand guardrails. There may be more flexibility available than you're currently seeing, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 8. Easy multi-site posting, but bulk content risks account flags and feels too complex **Rating:** 1.5/5.0 stars **Reviewed by:** Nicholas P. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I used it for a real estate brokerage. I could easily post to all the agent-connected sites. **What do you dislike about SOCi?** complicated for casual users. bulk content was getting our social accounts flagged **What problems is SOCi solving and how is that benefiting you?** posting to socials **Official Response from Alicia Zhang:** > Thank you for using SOCi for your real estate brokerage. We understand the importance of easy multi-site posting and are working to address the complexities and account flag risks associated with bulk content. Your input helps us improve SOCi for all users. ### 9. Great All-in-One Platform, But Instagram Comment Replies Are Error-Prone **Rating:** 1.5/5.0 stars **Reviewed by:** Melissa C. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about SOCi?** It is a monitoring, review, social and listing platform in one. **What do you dislike about SOCi?** There tends to be a lot of errors when responding to Instagram comments. **What problems is SOCi solving and how is that benefiting you?** It allows our team to work in one platform for monitoring and reputation. **Official Response from Alicia Zhang:** > Thank you for your feedback! We're glad to hear that you find SOCi to be a great all-in-one platform for monitoring, review, social, and listing. We apologize for the errors you've experienced with Instagram comment replies and we are actively working to improve this functionality. ### 10. Great platform coverage, but posting restrictions and no mixed media are limiting **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I like that instagram, Facebook and Google are all in the same place. **What do you dislike about SOCi?** Too many restrictions on what you can post, as far as size and shape. Also don't like that we can't do mixed media. We would like to do pictures and videos. **What problems is SOCi solving and how is that benefiting you?** all in one place for the platforms, easier to post on all platforms at the same time. **Official Response from Alicia Zhang:** > We appreciate your feedback on the posting restrictions and limitations on mixed media. We are constantly working on improving our platform and will take your comments into consideration for future updates. ### 11. Social Engagements and Google Reviews **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about SOCi?** Nothing new, I still like that I can log in to one platform instead of several. **What do you dislike about SOCi?** Review images don't show up on the platform and it's very clunky to use. **What problems is SOCi solving and how is that benefiting you?** It's giving us better control over our listings management and allows us to consolidate a lot of functions between channels which improves our efficiency. **Official Response from Neil Grasso:** > We're glad to hear that SOCi has been making your job easier by allowing you to respond to social media engagements and Google reviews from a single platform! Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please submit a support request by visiting the link below: https://support.meetsoci.com/hc/en-us/requests/new ### 12. Sometimes struggles with basic enterprise account management, though we've had a couple bright spots **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Medical Devices **Reviewed Date:** November 07, 2025 **What do you like best about SOCi?** We are locked in and not having to do the work to switch is a strong motivator to stay. The new UI on pages does seem to fix a few pain points, in good news. **What do you dislike about SOCi?** Very long list, up to and including this survey which has bizarre word count requirements. Very poor communication, tendency to prioritize selling new products to random people they find in LinkedIn at our company higher than informing me what's going on, a THREE DAY migration window on completely switching over new software, refusal to send us announcements or explanations or URLs through email so we have to wait for the meeting every time. Generally high price. Just so many incidents.. Example incident: Us getting told to use a certain email address for support incidents, getting utterly ignored at that email address for two weeks, for an error message about us not having access to delete accounts, then finally (in a meeting) getting told as an aside that it was never possible to delete accounts in the old interface (even though we've been doing so for years and the UI for it existed) and also the support function was moved to a UI that we weren't given access to until weeks after it was moved. **What problems is SOCi solving and how is that benefiting you?** A locator is a great CTA for a B to B to C business that does B to C advertising to serve as a proxy for measuring consumer intent to seek out our products. **Official Response from Alicia Zhang:** > Thank you for sharing your feedback with us. We appreciate hearing about your experiences, both positive and negative, with our platform. We're glad to hear that you find value in the convenience of staying with SOCi and that the new UI improvements have addressed some pain points for you. We apologize for the challenges you've faced with communication and account management. Your concerns are valid, and we are committed to improving in these areas. If you have any specific incidents or ongoing issues that you would like us to investigate further, please reach out to your CSM or help@soci.com so we can address the open issues and make sure you're getting full value from the platform!. We value your partnership and want to ensure that SOCi continues to meet your needs effectively. Thank you for your feedback. ### 13. Covers Basic Dashboard Data, But Lacks Useful Features Compared to HubSpot **Rating:** 1.5/5.0 stars **Reviewed by:** Danielle G. | PE Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** That it holds all data that I need for a minimum dashboard. **What do you dislike about SOCi?** It doesnt have a lot of useful features. I prefer hubspot. **What problems is SOCi solving and how is that benefiting you?** Its not solving a lot of problems and I actively use other platforms. **Official Response from Alicia Zhang:** > We appreciate your feedback and are always looking for ways to improve our platform. We understand that different users have different needs, and we are constantly working to add new features and enhance the user experience. Thank you for sharing your thoughts with us. ### 14. Great Multi-Platform Posting, But Video Uploads Are Slow and Unreliable **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that you can post on all platforms simultaneously. **What do you dislike about SOCi?** The software doesn't always accept videos. It also takes some time to actually upload the content. **What problems is SOCi solving and how is that benefiting you?** It solves some of the efficiency in posting everywhere. **Official Response from Alicia Zhang:** > We're glad to hear you're enjoying the multi-platform posting feature! We apologize for the inconvenience with video uploads and the slow process. We are constantly working to improve our platform and appreciate your feedback. ### 15. Underwhelming but mostly frustrating **Rating:** 1.5/5.0 stars **Reviewed by:** Chris C. | Director of operations, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** The concept of having an all-in-one platform for managing social media, reviews, and local listings across multiple locations is great in theory. When features work, it’s convenient to centralize content and responses from one dashboard. The idea behind tools like Genius AI is promising. **What do you dislike about SOCi?** SOCi has been consistently disappointing since we adopted it. The platform is not intuitive, navigation is clunky, and many of the features either don’t work as expected or require constant troubleshooting. We’ve had to open numerous support tickets — not for one-off glitches, but for core features that should function out of the box. Even tools we pay extra for, like Genius AI and dynamic content scheduling, either underperform or flat-out don’t work. The interface feels dated, slow, and overly complicated for tasks that should be simple. We’ve never experienced a time where the platform operated at 100% — there’s always something broken, lagging, or misfiring. For a system designed to streamline marketing and reputation management across multiple locations, it ends up creating more work and frustration than it saves. At this point, it feels like we’re paying for the idea of a solution, not an actual one. I genuinely hope corporate reevaluates the platform in the future and considers switching to something more stable, user-friendly, and effective. **What problems is SOCi solving and how is that benefiting you?** None right now ### 16. Frustratingly Non-Intuitive and Lacks Adequate Support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like it when it send notifications about reviews I get and live tutorials **What do you dislike about SOCi?** I find SOCi difficult to use. I've had multiple problems trying to upload photos. It could be more user friendly and have more video tutorials. **What problems is SOCi solving and how is that benefiting you?** n/a **Official Response from Alicia Zhang:** > Thanks for the candid feedback — I’m glad notifications and live tutorials are useful, and sorry you’ve had trouble. For photo upload issues, common fixes are: confirm the file type (JPEG/PNG), reduce file size if very large, clear your browser cache or try an incognito window, try a different browser or the desktop app, and make sure your app/browser is up to date. If it still fails, feel free to reach out to our support team. ### 17. Not User-Friendly: Confusing and Hard to Use Without Help **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like that it puts all of my information in several places. **What do you dislike about SOCi?** It is NOT user friendly. It is so hard to use and confusing. I can not post from SOCI on my own. **What problems is SOCi solving and how is that benefiting you?** The franchise can put up some posts for me. **Official Response from Alicia Zhang:** > We apologize for the confusion you've experienced. Our team is committed to enhancing the usability of our platform for a better user experience. ### 18. Soci allows for social media posts to be scheduled out all at one time **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about SOCi?** I like that posts can be scheduled out with Soci and for multiple platforms. **What do you dislike about SOCi?** I dislike that there is no app version anymore. I also dislike the content that is available. **What problems is SOCi solving and how is that benefiting you?** Soci is helping with time management. I'm able to schedule all of my posts out for the week (or longer if I chose to). **Official Response from Alicia Zhang:** > Thank you for the kind words on scheduling! The SOCi Go! mobile app is actually still available, you can find it on the App Store and Google Play. It sounds like it may not have been communicated well. Fell free to reach out to your CSM and they can get you set up! ### 19. Missing Critical Notifications **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages **Reviewed Date:** February 23, 2026 **What do you like best about SOCi?** It consolidates data well most of the time. **What do you dislike about SOCi?** It missed critical updates such as notifications on Google Reviews. We get them from Google directly, but they aren't coming in from Soci **What problems is SOCi solving and how is that benefiting you?** Streamlining and speeding up customer responces. **Official Response from Alicia Zhang:** > Thank you for sharing your feedback. We understand the importance of receiving all notifications, please reach out to your Customer Success Manager or our support team so they can dig into what's going on with your account and get it sorted out! ### 20. Not Enough Support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about SOCi?** The dashboard. It's simple and very easy to navigate. **What do you dislike about SOCi?** There is not enough support. We do not have a dedicated rep. I feel i am not very knowledgable about everything the platform offers and feel as though we're paying for a lot of features we arent even using. **What problems is SOCi solving and how is that benefiting you?** SOCI helps our onsite teams schedule social posts and respond to reviews all in one place. ### 21. I have heard the algorithm does not recognize SoCi posts as well. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** It is easy to use and I like the preface of the platform **What do you dislike about SOCi?** The issue with algorithm as I mentioned above **What problems is SOCi solving and how is that benefiting you?** It is easy to schedule social media posts and allow things to run automatically once scheduled. **Official Response from Alicia Zhang:** > Thank you for the great review! We’re so glad to hear you’re finding SOCi easy to use and that the scheduling tools are helping automate your social media workflow. We also appreciate you sharing your feedback about the algorithm-related concerns. Thanks again for your support and for being a valued SOCi customer! ### 22. Soci is a tool with ALOT of features. We need to do a better job utilizing it to its full potential **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** The features that I like most about Soci is GMB and Review ease. **What do you dislike about SOCi?** What I dislike most about Soci is the training is not user friendly **What problems is SOCi solving and how is that benefiting you?** One tool to respond back to reviews- makes responding very easy **Official Response from Stephanie Pellegrino:** > Hi there – thank you for sharing your experience. I’m Stephanie Pellegrino, the VP of Customer Education here at SOCi. I’m glad to hear you’re finding value in the platform, but I also want to acknowledge your feedback about the training not feeling user-friendly. We put a lot of care into making SOCi University as intuitive and effective as possible, and we know customers also engage with training in other places—like our Help Center, onboarding guides, or live sessions. I’d love the opportunity to learn more about what specifically didn’t meet your expectations, guide you to resources that may better support your needs, and—most importantly—understand how we can improve. The best way to connect is through your Customer Success Manager—just mention this review and they’ll be able to connect us. Your feedback will help us make the learning experience better for everyone! ### 23. Frustrating but ok overall **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about SOCi?** Simplicity receiving reviews and job applications **What do you dislike about SOCi?** The team screwed up the dates that I requested our store be closed permanently TWICE. So we lost online sales because of it. Poor attention to detail **What problems is SOCi solving and how is that benefiting you?** Idk **Official Response from Alicia Zhang:** > Thank you for taking the time to share your feedback. We’re glad to hear that receiving reviews and job applications through SOCi has been a positive experience for you. We also appreciate you sharing your experience with your store closure request and understand how frustrating that must have been. Thank you for your honest feedback, and thank you for being a SOCi customer. ### 24. SOCI Improvement Feedback **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about SOCi?** Scheduling function is good.............................. **What do you dislike about SOCi?** 1. Boosting a Facebook post does not work 2. Unable to connect multiple same platform Social Media accounts (want to connect 3 FB accounts, 2 LinkedIn accounts to post to). Can only connect 1 for each platform. 3. Converations / Reviews: Random failures when trying to block spam users. It should automatically block spam 4. Reports - need a lot of improvement 5. Sentiment Analysis - very confusing meter 6. Unable to post a combination of Photos + Video in the same post on FB / Instagram / LinkedIn Overall, product needs a revamp. **What problems is SOCi solving and how is that benefiting you?** Posting to multiple media channels **Official Response from Neil Grasso:** > We're happy to hear you find value in SOCi's scheduling capabilities. I’m sorry you have encountered issues with boosting Facebook posts and blocking spam on review sites. If you’re open to sharing more details about this issue or interested in submitting product enhancement requests for the social module and insights dashboard, please use the link below: https://support.meetsoci.com/hc/en-us/requests/new To learn more about sentiment analysis or any other aspect of the SOCi platform, I highly recommend checking out our Knowledge Base. I’ve included the link below - please note that you must be logged in to SOCi in order to access this resource: https://support.meetsoci.com/hc/en-us#KB ### 25. User friendly, but missing important features **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about SOCi?** SOCI is very user friendly -- it's easy to schedule posts and rearrange them if necessary. **What do you dislike about SOCi?** I dislike how limited the carousel posts are. When posting a carousel in Instagram, I can include both images and videos; I can also post up to 15 different images/videos in one carousel. SOCI doesn't allow me to mix videos and images in one post, and it is limited to 9 images/videos per post. **What problems is SOCi solving and how is that benefiting you?** SOCI helps us simplify our social media marketing by allowing us to schedule posts in advance as wells as post to multiple platforms all at once. This helps free up time that would have been spent going to each platform in order to post. **Official Response from Neil Grasso:** > We're glad to hear that you find SOCi user-friendly and that it has helped you simplify your social media marketing efforts. Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please submit a support request by visiting the link below: https://support.meetsoci.com/hc/en-us/requests/new ### 26. Sales rep promises the world; reality is much less rosy. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about SOCi?** We use 3 different Soci products. I am only satisfied with their reputation management system, which is the most economical product. It makes responding to reviews, using templates and/or AI, quick and easy. It also provides a lot of good reporting and data. We are very pleased with that product. **What do you dislike about SOCi?** Their listings and smartbot product just did not live up to the hype at all. SmartBot allows you to have a customized chatbot on your Facebook, website, and Google profiles. Google is sunsetting this feature -- so one of the three outlets is gone -- and they won't adjust pricing, even though Google was the outlet with the most traffic. The other big disappointment is the lack of expertise their reps have with their own product. Finally, many features do not work as promised. Seven months later, the answer is still the same -- it is a Google issue, not a Soci issue. However, we are paying Soci for these features, and they aren't delievering. **What problems is SOCi solving and how is that benefiting you?** Alerting us to reviews and allowing us to quickly respond. **Official Response from Amanda Schulte:** > We appreciate your feedback and are always working to improve our offerings and support. Thank you for your continued use of our reputation management system. ### 27. Disappointed **Rating:** 1.5/5.0 stars **Reviewed by:** Anthony L. | Agency Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about SOCi?** The only times I have interacted with SOCi hasn't been positive. **What do you dislike about SOCi?** I was locked out of my website for almost 2 months. It took 20 emails and several phone calls to get the issue resolved. SOCi said it was Farmers and Farmers said it was SOCi. For 2 months! I find that unacceptable. **What problems is SOCi solving and how is that benefiting you?** None **Official Response from Neil Grasso:** > We understand your frustration and apologize for the inconvenience. I’m sorry to hear you were locked out of your site for nearly 2 months. If you’re open to sharing more details about this issue, please message support@meetsoci.com so our teams can provide additional assistance. We are committed to improving our processes to prevent similar issues from occurring in the future. ### 28. posting delays **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about SOCi?** Soci is easier to use. The ability to see insights **What do you dislike about SOCi?** How long it takes a post to go up on site **What problems is SOCi solving and how is that benefiting you?** there are no problems tha soci is solving. I have used social media less for my business due to the delay in posting. ### 29. Just not understanding how to maximize this product and not seeing any action going to my website **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2024 **What do you like best about SOCi?** Decent posts but not always high quality photos **What do you dislike about SOCi?** Not seeing any action from this. All trying is too high level and seems to just sell the higher level programs **What problems is SOCi solving and how is that benefiting you?** It is suppose to be helping me bring potential clients to my website but I am not seeing any actions **Official Response from Neil Grasso:** > We're sorry to hear about your experience. We recommend submitting a support request with the link below so our teams can provide additional assistance: https://support.meetsoci.com/hc/en-us/requests/new ### 30. Not useful to me **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about SOCi?** If you have multiple sites you want to post on, this is nice because you can do it all at once. **What do you dislike about SOCi?** I still have to log into the actual social media to take care of notifications, so I might as well just post from there also. **What problems is SOCi solving and how is that benefiting you?** None. **Official Response from Neil Grasso:** > Thank you for sharing your experience. We are happy to hear you are leveraging SOCi to post content across multiple social media platforms. Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please submit a support request by visiting the link below: https://support.meetsoci.com/hc/en-us/requests/new ### 31. Decent software with a sloppy sales, onboarding, and training workflow. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about SOCi?** The actual software design is good. We have been able to handle a large portfolio of accounts with limited issues once the frustration of initial onboarding was completed. **What do you dislike about SOCi?** Their sales team made assurances to get us to contract that were simply not true (promising features that were only avialable in a different product we wernt considering.) After we signed, onboarding and support was like walking into a slowly advancing brick wall. It was very difficult to coordinate with their technical team as they frequently disregarded our communications by asking for social accounts we don't possess. Finally, we sent an angry letter that was going to shut down our business arrangement, and suddenly we are getting real attention and support. We will see how long it lasts. **What problems is SOCi solving and how is that benefiting you?** Helping us consolidate review responses and approve social posts from around the country. **Official Response from Neil Grasso:** > Thank you for sharing your experience. We are glad to hear that you have used SOCi to consolidate review responses and manage social media post approvals across your locations. We're sorry to hear you've run into issues with our sales and implementation teams. If you’re open to sharing more details about this issue, please message support@meetsoci.com so our teams can provide additional assistance. ### 32. KEPT LISTING MY GOOGLE BUSINESS AS PERMANENTLY CLOSED **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about SOCi?** Have not had a positive experience working with SOCI! **What do you dislike about SOCi?** Has lost my Agency website multpiple times took over 3 months to rectify. Agency did not appear on searchs from parent site. From there controlled my Google My Business as well and kepot marking it as PERMANENTLY CLOSED! Great way to attract clients. **What problems is SOCi solving and how is that benefiting you?** SOCI has created more problems than solved **Official Response from Jordan Shapiro:** > It's great to hear that SOCi is helping you consolidate efforts for your stores and connect with customers across different social media platforms. Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please reach out to support@meetsoci.com so our team can review your request! ### 33. It’s okay **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about SOCi?** I like the insights and tools that SOCi offers. They really help determine what marketing strategies work best. **What do you dislike about SOCi?** I don't like posting to social media through SOCi. They often upload with poor quality. **What problems is SOCi solving and how is that benefiting you?** Soci makes it easier to plan social media content. **Official Response from Amanda Schulte:** > We're glad to hear that you find our insights and tools helpful for determining effective marketing strategies. ### 34. Not super user friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about SOCi?** I like that I can schedule post with advanced dates. **What do you dislike about SOCi?** This platform is not easy to use to make changes to our website. Customer Service is not very helpful either, they keep referring us back to our district rep and vise versa, just a run around to get answers. **What problems is SOCi solving and how is that benefiting you?** After months of back and forth, just got the issues of not receiving email notifications solved. **Official Response from Neil Grasso:** > We're glad to hear you are scheduling content with SOCi, and we apologize for the inconvenience you've experienced with our platform and customer service. If you’re open to sharing more details about this issue, please message support@meetsoci.com so our teams can provide additional assistance. ### 35. I don't prefer it **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about SOCi?** I like the idea of being able to keep all of your socials in one spot to post to. **What do you dislike about SOCi?** Facebook Business Suite has a lot more capabilities in personalizing posts, previewing them, tagging other businesses in the body of the post, and is a lot more user friendly. SoCi does not give immediate notifications of messages coming through like the business suite does. SoCi does not allow you to respond to all reviews through the dashboard. I avoid using SoCi because the business suite is a lot more convenient on the desktop as well as on our mobile devices. **What problems is SOCi solving and how is that benefiting you?** Nothing is being solved when using SoCi. **Official Response from Neil Grasso:** > We're happy to hear you have found value in managing all of your social media profiles from a single platform. We are constantly working to improve SOCi and will take your comments into consideration as we continue to improve our platform. Our team is always looking for feedback and ways we can improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please reach out to support@meetsoci.com so our team can review your request! ### 36. Could be better. **Rating:** 1.5/5.0 stars **Reviewed by:** Julie P. | Real Estate Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about SOCi?** I like that there are automatic posts to my social media. **What do you dislike about SOCi?** I have to check in to make sure LinkdIn gets reconnected, because it keeps dropping and I feel they should fix this issue by now with the social media company. Sometimes I check scheduled posts, because some are irrelevant to my business. **What problems is SOCi solving and how is that benefiting you?** I'm not sure, because I don't notice any changes. **Official Response from Amanda Schulte:** > Thank you for sharing your feedback with us. We're glad to hear that you appreciate the automatic posting feature. We apologize for the inconvenience you've experienced with LinkedIn connectivity. Regarding the benefits of using SOCi, our platform aims to streamline social media management, increase efficiency, and drive engagement for businesses like yours. We would love to assist you further and ensure you are getting the most out of our services. Please feel free to reach out to our support team so we can address your concerns and help you maximize the benefits of using SOCi at support@meetsoci.com. Thank you for your valuable feedback. ### 37. OK, but needs Work **Rating:** 2.0/5.0 stars **Reviewed by:** Ashley H. | Cooperate Event Planner , Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about SOCi?** Soci puts all our profiles in one place. It is easy to use **What do you dislike about SOCi?** Soci is missing a lot of features, you cant make some updates to GMB pages through the platform but it does give you the options in SOCI. The reports are messy and its confusing becuase all of the info is not in one place. **What problems is SOCi solving and how is that benefiting you?** Different platforms **Official Response from Neil Grasso:** > We appreciate your feedback on the ease of use and consolidation of profiles in SOCi. We understand your concerns about missing features and the confusion with reports. Our team is always looking for feedback and ways we can improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please reach out to support@meetsoci.com so our team can review your request! ### 38. Simple to use but finicky **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about SOCi?** Once you know where things are it's easy to navigate and schedule posts. **What do you dislike about SOCi?** Things break down a lot and solutions are hard to come by. **What problems is SOCi solving and how is that benefiting you?** It allows us to schedule to multiple locations. **Official Response from Amanda Schulte:** > We appreciate your positive feedback on SOCi's ease of use for scheduling posts. We want to ensure a reliable experience for all our users, please reach out to our support team at support@meetsoci.com - they are here for you! ### 39. Convenient platform but needs some technological advancements **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about SOCi?** I like that they have a calendar and messagin tools in one place so you can manage social media from outside of each platform. **What do you dislike about SOCi?** There are a few bugs like not being able to see DM's that come in. If these get fixed, SOCi would be a very competitive platform with all of its features. **What problems is SOCi solving and how is that benefiting you?** We are able to effectively schedule posts far in advance to facebook and instagram which help us since we manage over 50 different accounts and need to be ready ahead of time. It also will help us with sending reports of our social media efforts to clients. I love the approval tool also. **Official Response from Amanda Cherrey:** > Brynlee, thank you for sharing this feedback and review! I'm happy to hear that you're using our reports to improve your strategy and saving time by posting ahead. As far as visibility into your account's posting, I'd suggest you check out the 'Post Activity' tab under the Social module (you can view this at the account, group or location level). Here you can change dates and filter to see published posts, failed, upcoming, edited, deleted, pending, rejected and then each of the posts in a table. There are also tabs where you can see the post activity by network which has more metric details. Plus, you can export these tables as CSV to filter/sort further. If you're looking for something different and haven't already shared your request with our team, please reach out to your CSM or email Support@meetsoci.com. ### 40. Difficult to navigate and no different than going directly to my social media platform **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about SOCi?** Scheduling posts in advance is what is helpful **What do you dislike about SOCi?** Difficult to learn to navigate is what I dislike most **What problems is SOCi solving and how is that benefiting you?** It's not solving any problems, I'm using it because I HAVE to pay for it anyway through neighborly so I might as well but I sometimes go directly to my social media platforms to post **Official Response from Neil Grasso:** > We're glad to hear you have leveraged SOCi ti schedule posts in advance, and we apologize for the difficulty you've experienced when navigating the platform. To learn more about platform navigation or any other aspect of SOCi, we recommend checking out our newly revamped SOCi University. I’ve included the link below - please note that you must be logged in to SOCi in order to access this resource: https://university.meetsoci.com/learn/dashboard ### 41. Limited functionality for modern brands **Rating:** 1.5/5.0 stars **Reviewed by:** David C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about SOCi?** I like that it streamlines workflows for teams that may be all over in a multiple location enviroment and keeps brand consistency **What do you dislike about SOCi?** There are a lot of features such as uploading multiple pictures in instagram, posting reels or video content, creating carosels on Linkd in etc... Soci seems to be behind the times on mobile centric content. **What problems is SOCi solving and how is that benefiting you?** It creates brand consistency and elminates complicated workflows or multiple party emailing back and forth. **Official Response from Neil Grasso:** > Thank you for sharing your experience with SOCi. To learn more about uploading videos or carousel posts to Instagram, or any other aspect of SOCi, we recommend checking out our newly revamped SOCi University! I’ve included the link below - please note that you must be logged in to SOCi in order to access this resource: https://university.meetsoci.com/learn/dashboard ### 42. Good for Google, not for social media **Rating:** 1.5/5.0 stars **Reviewed by:** Louise B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about SOCi?** Customer support was great and responsive. **What do you dislike about SOCi?** Anything and everything to do with social media. Every time I scheduled anything, it always fell through. Not quick enough to troubleshoot. Api with Meta is weak. **What problems is SOCi solving and how is that benefiting you?** I was trying to solve streamlining social media management with local support - not good. **Official Response from Neil Grasso:** > Hi Louise, Thank you for the review. I am happy to hear you have had positive experiences with the SOCi Team. I am sorry to hear you have run into difficulties with our social module. There are certain API restrictions that can prevent certain posts from publishing successfully through the platform, however, I recommend reaching out to your Customer Success Manager (if you haven't already) to discuss your experience so our team can address and resolve any other scheduling errors you may be encountering. Our team is always looking for feedback and ways we can improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please either reach out to your Customer Success Manager or email support@meetsoci.com so we can explore further. Thanks again, - Neil ### 43. Little to no customer support **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about SOCi?** Content posting on Facebook and Instagram **What do you dislike about SOCi?** Google location continues to turn off, unable to be found on Google, Facebook and Insta issues with no help on how to fix **What problems is SOCi solving and how is that benefiting you?** It posts to my social media sites **Official Response from Neil Grasso:** > We are glad to hear you are using SOCi to post content across Facebook and Instagram. I’m sorry to hear you are encountering multiple issues with the Social module. If you’re open to sharing more details about these issues, please message support@meetsoci.com so our teams can provide additional assistance. ### 44. It really depends on how aware you are of Social Media and it's usage. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about SOCi?** I like the autoformatting of pictures to fit the different platforms. It's also nice that they finally listened about being able to adjust multiple locations at once from the suggested copy to our personalized copy. **What do you dislike about SOCi?** I use it for an Ace Hardware. Soci obviously did not start in the hardware industry and it has been a long learning curve. They are slow to implement new ideas and suggestions. Their customer service can take a long time to reply and often the reply is "We can't do that" instead of checking to see if there is a work-around. We were also initially promised connectivity with Nextdoor and that has not materialized. The dashboard page setup isn't super intuitive and they have yet to integrate their email alerts into a singular daily email so with 18 accounts I get a lot of junk mail from them. I've been told both that I could turn them off or alter my notifications but that "Then you will have to be very vigilant to check for notifications. As if I don't already? Also, their scores and reports seem at best fickle for example last month they told my boss that we had a failing score for posting and replying even though our native Google, Yelp, and Facebook scores were in the 4.8 range and we have a one-hour turnaround average. My boss was savvy enough to know that it was their data that was wrong, but I would be hesitant to recommend the product to someone who didn't know how to verify their native scores. **Recommendations to others considering SOCi:** Again, if you know what you are doing this can be a good tool, and a lot of its functionality is on par or better than Hootesuite. If you are new to social media marketing I would recommend that you hire a consultant to help initially as Soci is not as intuitive as it might be and it can take a while to get their customer service to help in any meaningful way. **What problems is SOCi solving and how is that benefiting you?** It can be a good way to post quickly to multiple pages. (Except Twitter of course. I still have to go into each account individually and repost to Twitter, but that isn't Soci's fault). There have been a lot of improvements lately allowing us to simply drag and drop posts from one day to another, copy and paste the copy into another post, and as I mentioned at the top I am very satisfied with the ability to upload one picture and have Soci format it for the various pages instead of having to upload a different picture for each account. **Official Response from Amanda Cherrey:** > Thank you for providing this detailed feedback. I'm happy to hear you are finding SOCi helpful with posting to your social media networks, and hope the information provided below will aid in improving your dissatisfaction. Additionally, I have passed along these responses to your Customer Success Manager to address with the appropriate parties. Integrating with Nextdoor. Our team is actively exploring new features and enhancements, and prioritizing them based on the impact to our customers. Dashboard navigation. Since we understand everyone has a different learning style, we offer on-demand videos, articles, and live training hosted weekly by our training specialist. You can find these resources and register for a live training by visiting Support.meetsoci.com, clicking the SOCi University button, then clicking the Brands/Franchisees/Agencies (Live)- SOCi Platform Training to register for a date that works for you. Email alerts. I don't know the specific details of your account set-up and location/group access, but you are able to set-up multiple email notifications based on type of notification (reviews, social media engagements, etc) and based on timeliness (immediate, daily, or weekly). For example, a review and/or social media private message could be set-up as an immediate notification, and a social media comment could be set-up as a daily notification. Feel free to email Support@meetsoci.com and provide the details on which location(s)/group(s) you would like to monitor through email, notification type, plus the frequency, and our team can set this up for you. Reporting discrepancies. The data in our dashboard feeds in from each of the native networks. If you are seeing discrepancies, please send this to our Support team and provide as much detail as you can (location and/or group name, network, time frame, etc) and include the data from your native networks so our team can investigate. Sometimes networks will make changes on their end and not communicate it, so it's up to us working together to find it and fix it! Again, thank you for providing your feedback. It sounds like you are aware of our Support resources, so if you have any other questions, please don't hesitate to reach out by emailing Support@meetsoci.com. If you are not getting the answer you are looking for, please ask to be connected with your account Customer Success Manager. ### 45. Great statistics, poor quality **Rating:** 1.5/5.0 stars **Reviewed by:** Tyler H. | Leasing Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about SOCi?** I love the deep dive of information that SoCi provides for marketing managers. If studied correctly, you can really pinpoint your target audience. **What do you dislike about SOCi?** When you schedule a social media post, the image that SoCi posts for you is poor quality / blurry. This is the reason that I pay SoCi no mind at all. **What problems is SOCi solving and how is that benefiting you?** When scheduling a social media post, the quality of the image is very low and does not match the overall aesthetic of the page. **Official Response from Amanda Cherrey:** > Hi Tyler, thanks for the honest feedback. I'm happy to hear you're getting great metrics from the platform, but am hoping you can provide our team some additional information on how you're posting your images and to which social sites. If you have the time, please send an email to Support@meetsoci.com so they can look into this for you! ### 46. It is a little hard to navigate at first. **Rating:** 2.0/5.0 stars **Reviewed by:** zena f. | leasing agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about SOCi?** I like the drag and drop option to post the same post on multiple days! That is simple and easy. **What do you dislike about SOCi?** I do not fully understand all the tabs, I stick to what I know. Wish it had a tutorial. **Recommendations to others considering SOCi:** It is a time saver! **What problems is SOCi solving and how is that benefiting you?** I love that I do not have to go to many different tabs and websites! That is amazingly helpful. **Official Response from Caitlin Burch:** > Hi Zena, Thank you for taking the time to write us a review! I am glad to hear that SOCi has been amazingly helpful. We have a lot of options available within the platform to make sure that we can help with every aspect of your marketing. We want to make sure using SOCi is easy for all of our customers so we have a few tutorials available. We offer live training two times every week and online classes are available on-demand 24/7. Our industry experts have also created a Knowledge Base with how-to articles if you have a specific topic you would like more information on. Lastly, we strongly pride ourselves on our customer service. Please don't hesitate to reach out to your CSM with any questions and we are happy to offer support! I've included a link to our Customer Success Portal. The classes I mentioned can be found within SOCi University. Thank you again for your review and for being a customer! ### 47. Many Improvements Needed In A Complicated System **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about SOCi?** The ability to manage hundreds of different accounts across many regions and management teams. **What do you dislike about SOCi?** A lot. Complicated process to post. Lack of integration with GIPHY. GIFs must be saved as a file to the computer, then uploaded -- too complicated. When GIFs are loaded, they are shared to Facebook as video files, not GIFs. When GIFs are loaded as comments in Facebook, they are shared as attachments, not native. The entire process of interacting with comments to a post is slow, needlessly complicated, and a poor experience. The UX for the social follower is broken and less than desirable. The mobile app is literally just a wrapper for the web page. Regional level posting activity does not show individual account posting activity, just regional level. Notifications are slow and clunky. Replies to content comments are slow to submit and load. **Recommendations to others considering SOCi:** Be very honest with yourself about what features are absolutely necessary for you to adequately manage your social accounts before signing a contract. **What problems is SOCi solving and how is that benefiting you?** Managing multiple account posting and replies in one location. **Official Response from Sandy North:** > Thank you for your candor. Though we are disappointed to hear that your experience has been less than desirable, your insights can only help us to improve. I will be sure to pass your feedback along to the team and look forward to the change it will evoke. In the meantime, should you have additional comments or suggestions we invite you to contact your Customer Success Manager to do so, we're always open to hearing what you'd like to see from SOCi. ### 48. SOCi's Ambitions Interfere With Their Daily Operations **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about SOCi?** Once you get the hang of it, most of the dashboard is arranged logically and is easy to understand. Scheduling out future posts is straightforward. SOCi offers integrations with virtually all top social networks. **What do you dislike about SOCi?** SOCi is far more focused on their future plans than they are with fixing current issues. I have had several unexplained error messages, including several that their support team never even addressed. They record client feedback, but always promote their new features over fixing current ones. Their staff is constantly changing; my company has been assigned four different customer success managers in a year, each one lasting only a few months. They routinely make empty promises about addressing concerns or adding customer-requested features, but they never bring them up unless asked, and even then the response is always something akin to "It's on our list and we'll get to it eventually." Their monthly check-in calls are usually a waste of time because they rarely have answers and instead simply want to promote their new products. They often announce release dates for new features prematurely and then have to change them at the last minute. **Recommendations to others considering SOCi:** Consider how effective you want your customer service experience to be. If you don't like people who dodge questions/complaints in hopes that you'll eventually stop asking, look elsewhere. **What problems is SOCi solving and how is that benefiting you?** As mentioned in the previous box, SOCi's idea of "problem-solving" is to pass the issue from department to department in hopes that we forget about it. I would not consider this a benefit in any capacity. **Official Response from Nicole Arend:** > Thank you for taking the time to leave your feedback. We are glad to hear you find the platform easy to use. We apologize for the communication and customer service you have received and we’d love a chance to find an appropriate solution to your concerns. At your earliest convenience please send an email to support@meetsoci.com so that we may get you in touch with a leadership member. Sincerely, The SOCi Team ### 49. SOCi for Agencies **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about SOCi?** My clients love the fact that they have their own link to review outgoing posts. **What do you dislike about SOCi?** The post time is not always efficient. We have had posts not go out or posts that were already approved marked as pending randomly. **What problems is SOCi solving and how is that benefiting you?** It is easier to schedule out content blocks weeks in advance **Official Response from Amanda Lin:** > Hello there, Thank you for providing your feedback on SOCi. While we always pride ourselves on providing the best technology for our clients, we also know that there is always room to grow. We truly appreciate your evaluation of our product and will keep your feedback in mind as we continue to improve and refine our platform. We would also love to reiterate that we are here to answer any and all questions you may have about the platform or its features. Please don’t hesitate to reach out to your client success manager or support@meetsoci.com. Best, Amanda & the SOCi team ## SOCi Discussions - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote - [How do I make sure every location stays on brand without babysitting each one?](https://www.g2.com/discussions/how-do-i-make-sure-every-location-stays-on-brand-without-babysitting-each-one) - 1 comment, 1 upvote - [We have a home office headquarters and 300 franchisees. How Does SOCi work for both sides?](https://www.g2.com/discussions/we-have-a-home-office-headquarters-and-300-franchisees-how-does-soci-work-for-both-sides) - 1 comment, 1 upvote - [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+17%3A51%3A13+-0500&secure%5Bsession_id%5D=2bf21c3c-984c-4610-bc8d-ae944dedbf8c&secure%5Btoken%5D=667bc21b1ebbd399a1c85ea2947d3c05e873b7792ccb91eb159b265c287d7870&format=llm_user) ## SOCi Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Elevate](https://www.g2.com/products/elevate-elevate/reviews) - [Emma](https://www.g2.com/products/emma/reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - [Eulerity](https://www.g2.com/products/eulerity/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews) - [FranConnect](https://www.g2.com/products/franconnect/reviews) - [Glassdoor](https://www.g2.com/products/glassdoor/reviews) - [Global Relay](https://www.g2.com/products/global-relay/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [INRIX OpenCar](https://www.g2.com/products/inrix-opencar/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [Local Measure Engage](https://www.g2.com/products/zendesk-local-measure-engage/reviews) - [Manta](https://www.g2.com/products/manta/reviews) - [Mapquest API](https://www.g2.com/products/mapquest-api/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moz Local](https://www.g2.com/products/moz-local/reviews) - [Neustar](https://www.g2.com/products/neustar/reviews) - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews) - [Olo](https://www.g2.com/products/olo/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews) - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews) - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zibster](https://www.g2.com/products/zibster/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) ## SOCi Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Workflow Management** - Workflow Management **Customizable Templates** - Customizable Templates **Collaboration Tools** - Collaboration Tools **LLM Integration** - LLM Integration **Brand Voice Training** - Brand Voice Training **Content Management** - Content Management **AI Disclosure** - AI Disclosure **Multiple Output Formats** - Multiple Output Formats **Calendar/Reminder System** - Calendar/Reminder System **Analytics** - Analytics **Content Safety Guardrails** - Content Safety Guardrails **Security & Compliance** - Security & Compliance **SEO Management** - SEO Management **Version Control** - Version Control **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Business Tools** - Bulk Uploading - CMS Specific - Traffic Analytics - Customer Analytics - Website Analytics - Reporting/Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media Integration - Dashboards and Reporting - Web Traffic Reporting - Conversion Tracking - Click Tracking - Pageview Tracking - Content Management - Advertising Management - Campaign Management - Link Management - Listing Management - SEO Management - Reviews Management **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Route To Human - Menu bars **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **AI Content Structuring - AI Search Visibility Optimization tools ** - AI-Optimized Content Structuring - Schema & Structured Data Optimization - AI-Readable Content Formatting - LLM-Ready Content Preparation **Performance Optimization & Learning - AI Marketing Agents** - Send-Time Optimization - Autonomous A/B Testing **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Social Ads - Campaign Planning - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - Customizable Reports **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Customer Tools** - Location Listing - Product and Category Filters - Mobile Access - Automatic Geolocation - Multi-Location - Customizable Categories - Search/Filter **Performance** - Real-Time Updates - Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Survey Customization** - Question Branching - Branding - Multimedia Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools ** - Entity Recognition & Mapping - Knowledge Graph & Entity Linking - Semantic Content Analysis - Topic Authority Optimization - Content Gap Analysis - Sentiment Analysis - Response Position Analysis - Trend Analysis **Autonomous Campaign Orchestration - AI Marketing Agents ** - End-to-End Campaign Execution - Goal-Based Campaign Planning - Cross-Channel Orchestration - Conversational Campaign Setup - Real-Time Campaign Adaptation **Additional Functionality** - Activity Dashboard - Multi-Language - Content Management - Geocoding - Customizable Templates - Lead Capture - Communication Management - Widgets - Automatic Location Detection - API - Duplicate Detection - SEO Management - Product Catalog - Access Controls/Permissions - Categorization/Grouping - Directions - Product Search - Route Optimization - User Management - Data Synchronization - Preview Functionality - Geotargeting - Ratings/Reviews - Data Import/Export - Mapping - Drag & Drop Editor - Real-Time Notifications - AI Copilot - Generative AI - Email Alerts - Event Promotions - Behavior Tracking - Monitoring - Multiple User Accounts - Autocomplete - Distance Calculation - Customizable Fields - White Label - Geographic Maps **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Social Functionality** - Social Functionality **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Retrieval Optimization - AI Search Visibility Optimization tools ** - Passage & Chunk Optimization - AI Citation Optimization - Retrieval Readiness Analysis - AI Query Matching Analysis - Brand Entity Analysis **AI Content Generation - AI Marketing Agents ** - Dynamic Content Optimization - AI Copy Generation - Personalized Content Creation - Generative AI - Lead Generation - Ad Optimization **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Additional Functionality** - AI Copilot - Geo Rankings - Landing Pages/Web Forms - Localization Automation - Bounce Rate Analysis - Keyword Research Tools - SEO Audit - Campaign Analytics - Generative AI - Reporting/Analytics - Backlink Monitoring - Trend Analysis - Alerts/Notifications - Multi-Language - Third-Party Integration - Performance Metrics - Competitive Analysis - Multi-Location **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools ** - AI Citation Monitoring - AI Answer Visibility Tracking - Generative Search Performance Analytics - Multi-Language Tracking - Prompt Visibility Monitoring - AI Crawler Analytics - Reporting/Analytics **Audience Intelligence & Segmentation - AI Marketing Agents ** - Predictive Modeling - Behavioral Triggering - Predictive Audience Segmentation - Marketing Automation - AI Writing Assistant **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Workflow & Platform Integrations - AI Search Visibility Optimization tools ** - BI Integration - BI Integration **Integrations & Data Connectivity - AI Marketing Agents ** - Event & Data Ingestion - CRM & CDP Integration - Third-Party Integrations **Additional Functionality** - Grammar Check - Campaign Analytics - For Marketing and Advertising - AI Copilot - Content Ideas - Trend Analysis - SMS Marketing - Performance Metrics - Email Marketing - Chat/Messaging - Reporting/Analytics - Competitor Monitoring - Alerts/Notifications - Content Marketing - API - Predictive Analytics - Personalization - Template Management - Behavior Analytics - AI/Machine Learning - Text Editing - Collaboration Tools - Dashboard - Campaign Management - SEO Management - Natural Language Processing - Product Recommendations - Tone Selection - Chatbot - Keyword Research Tools - Marketing Management - Brand Guidelines - Omnichannel Outreach **Additional Functionality** - AI Visibility Score - Share of Voice (SoV) - AI Content Scoring - AI Traffic Attribution - Prompt Organization - Citation Intelligence - AI Accessibility Audit - White Label - Change Simulation - Schema Guidance - LLMs Text File Management - Multi-Platform AI Coverage - API - GEO-Optimized Content Creation - Prompt Library - Collaboration Tools - Persona-Based Segmentation - Multi-Brand Management - SEO Management - Misinformation Detection - Real User Prompt Dataset - Alerts/Notifications - Competitive Benchmarking **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Fraud Protection - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities - Activity Dashboard - Retargeting Ads **Targeting** - Targeting - Geo-Targeting - Contextual Targeting - Audience Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Notifications - Budget Management - Display Ad Management - Campaign Management - Ad Inventory Management - Alerts/Notifications - Document Management - File Management - Workflow Management - Email Management - Display Ad Management - Calendar Management - Task Management - Campaign Management - Deadline Management - Client Management - Project Management ## Top SOCi Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)