--- title: SOCi Reviews meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4671 reviews by the users' company size, role or industry to find out how SOCi works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4671 scale: '5' date_modified: '2026-08-13' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # SOCi Reviews **Vendor:** SOCi **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,671 ## About SOCi SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. ## SOCi Pros & Cons **What users like:** - Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. (598 reviews) - Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. (424 reviews) - Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. (351 reviews) - Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. (348 reviews) - Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. (323 reviews) - Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews) - Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews) - Review Management (276 reviews) - Time-saving (254 reviews) - Easy Posting (218 reviews) **What users dislike:** - Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. (138 reviews) - Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. (124 reviews) - Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. (114 reviews) - Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. (113 reviews) - Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. (85 reviews) - Layout Issues (85 reviews) - Social Media Limitations (74 reviews) - Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews) - Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews) - Social Media Integration (70 reviews) ## SOCi Reviews ### 1. Powerful Multi-Location Monitoring, but Navigation and Customization Need Streamlining **Rating:** 3.0/5.0 stars **Reviewed by:** Stan T. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** ability to monitor reviews, listings, and customer feedback across multiple locations from a single dashboard **What do you dislike about SOCi?** The platform can sometimes feel a bit clunky to navigate, and certain tasks require more steps than expected. I would like to see a more streamlined user experience and greater flexibility in customizing reports and workflows. **What problems is SOCi solving and how is that benefiting you?** For us, the biggest benefit is centralization. Instead of checking and updating each location manually across multiple channels, we can manage most of it in one place. It saves time, reduces the risk of inconsistencies, and makes it easier to respond to customer feedback quickly. The reporting and visibility also help us understand performance trends across stores, which supports better operational and marketing decisions. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi's centralized approach has been a time-saving and efficiency-boosting solution for your multi-location management needs. Your insights on the user experience and customization are valuable, and we are actively working on improvements to address these areas. ### 2. Great Scheduling, But Instagram Features Like Music and Photo Editing Fall Short **Rating:** 2.5/5.0 stars **Reviewed by:** Kayla M. | Director of Operations and Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about SOCi?** That all social medias are linked and can be scheduled at the same time. I also like how the reviews are easy to view and access to answer. Sometimes though when you upload a photo on Instagram you can manipulate the photo size like on the app so sometimes I have to post directly from Instagram **What do you dislike about SOCi?** Tagging on ALL platforms isn't the best sometimes but I have yet to try it since LinkedIn tagging was upgraded. I don't like how you can't add music to Instagram post from SOCI. Ads are a little complicated so I do run ads directly through META its a little user friendly and ties in Instagram and FB together. **What problems is SOCi solving and how is that benefiting you?** Marketing post, its really helpful. I schedule out my post sometimes a whole month in advance and it makes my social posting life so much easier. If it could be a little more user friendly I would def recommend more and more. ### 3. Helpful AI That Cleans Up Your Rambling When You’re Not Sure What to Say **Rating:** 3.0/5.0 stars **Reviewed by:** Molly H. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** The use of AI when you're not sure what to say. You can just ramble on and it will clean it up for you. **What do you dislike about SOCi?** The UI seems intimidating. The dashboard is a lot of numbers and if you're not actively using it and posting then there is not much to look at I feel like. **What problems is SOCi solving and how is that benefiting you?** I think it’s good because it gives us at least some kind of social media presence. Before, it was all contingent on whether I had the time or not, or on me micromanaging and having someone else do it. **Official Response from Alicia Zhang:** > We're glad to hear that you find the AI feature helpful for cleaning up your thoughts. We understand that the UI may seem intimidating, and we are constantly working on improving the user experience. In the meantime, if you would like additional training to understand the platform better, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard Thank you for sharing your feedback with us. ### 4. Saves Time with Social Media, Needs Editing Improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I really like that SOCi connects to multiple platforms at the same time, making it somewhat simple to use. It's nice to set up advertising in one spot that goes to all different platforms without having to visit each one individually, which definitely saves me time. **What do you dislike about SOCi?** It would be nice to be able to edit an ad that is already published or going to be published. There's no way to do that right now. You have to delete it and start over again, which is very frustrating. Also, you can't clear things from the calendar. So it jumbles it all up and makes it a mess. To try to figure out what's current and what might be old. And what's currently running and what isn't. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage social media accounts from one platform. It helps me post and schedule on all platforms simultaneously, saving time and simplifying our marketing efforts. ### 5. Efficient Post Scheduling with Room for UI Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Clayton D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about SOCi?** I like the easy calendar interface. It has statistics readily available, not on a separate screen, and you can click right into the post. It also has a feature that schedules posts at peak times, customized based on their analysis of your audience. It definitely cuts down a lot on time spent posting, allowing us to schedule out a month in advance, or even two. We can just set it and forget it instead of having to post to each individual platform, making us much more efficient with our social media through SOCi. **What do you dislike about SOCi?** I find the interface a bit outdated. It doesn't have drag-and-drop functionality on the calendar, for example. The interface feels a little cluttered. **What problems is SOCi solving and how is that benefiting you?** SOCi helps us schedule social media posts across various platforms, integrate with our franchise system, and customize our social media for our location. It reduces time spent on posting, allowing us to schedule posts months in advance, leading to greater efficiency. **Official Response from Amanda Schulte:** > Thank you for sharing your positive experience with SOCi's calendar interface and post scheduling feature. ### 6. Great for Scheduling and Managing Accounts, but Missing Key Native Social Features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** I like that I can manage all of my social media accounts with just one space. I can plan out posts for the future and engage with reviews and comments from social media pages. **What do you dislike about SOCi?** SOCI has less features than native platforms. Lack of reaction options on both Facebook and Instagram makes it frustrating to not be able to use as well as having native access. There is no way to interact with other accounts through SOCI unless it's in a direct message or a comment. It would be nice to have a follow feed to view content. **What problems is SOCi solving and how is that benefiting you?** SOCI allows me to post on every platform at the same time without having to switch between them. I also like having the schedule calendar to help me create posts in advance to keep our accounts active. **Official Response from Alicia Zhang:** > Appreciate the feedback and glad scheduling is working well for you. Apologies for the missing social-native features; we know reactions and broader account-to-account interactions are important. For now, many customers post and monitor in SOCi and switch to the native platform for reactions or following. ### 7. Good Multi-Platform Posting, But Metrics and Per-Platform Caption Scheduling Need Work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** It's nice to be able to post on multiple social platforms all at once, and I like how it alerts me if there is an issue with a post. **What do you dislike about SOCi?** If I interact with a review or a post outside of soci, it isn't recorded, so I don't have accurate metrics. Also, I tailor each caption for different socials individually, so it would be nice to be able to schedule the separate platforms with individual captions in one form, rather than having to schedule them with one version of the caption, and then go through individually to edit the caption for each plaform. One other thing is that when I paste a caption in the text box, it doesn't delete the selected text I already have there, it just adds to it, which creates friction for me. **What problems is SOCi solving and how is that benefiting you?** The ability to schedule posts for many platforms all in once place **Official Response from Alicia Zhang:** > Thank you for sharing your feedback with us. We appreciate your positive comments about the multi-platform posting and the alert system. We appreciate your feedback about the metrics and per-platform caption scheduling. Your input is valuable to us as we strive to enhance the user experience. ### 8. Simple to Use, Needs Better Inbox Integration **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like the simplicity of SOCi, as it’s easy for non-social media professionals to use and understand. I also appreciate the approval process for social media submissions and the post activity page. It's simple to go in and approve any outstanding posts, and it's easy to see what is scheduled out. The initial setup was easy too. **What do you dislike about SOCi?** I don't care for the inbox because you can't always reply within the conversation and have to go natively into the platform. I prefer being able to reply within the platform. **What problems is SOCi solving and how is that benefiting you?** SOCi provides a centralized platform for our 35 local users to use approved social media templates and schedule posts. It's easy for non-professionals and simplifies the approval process for social media submissions, making it straightforward to manage and approve scheduled content. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi simple to use and that it has made the approval process for social media submissions easier for you. We appreciate your feedback about the inbox integration and will take it into consideration for future improvements. ### 9. Great Scheduling, but Profile Erasures and Missing Facebook/Instagram Stories Need Fixing **Rating:** 2.5/5.0 stars **Reviewed by:** Alejandra R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** That you have all the social media together and that you can schedule your posts **What do you dislike about SOCi?** They erase our profile, they haven't solved the issue and it has been almost a week. The posts do not appear in the story of Facebook or Instagram **What problems is SOCi solving and how is that benefiting you?** They haven't solve our problem so customer service is bad **Official Response from Alicia Zhang:** > Thank you for sharing this, we're sorry you're dealing with an unresolved issue. That's not the experience we want for you, and we'd like to get it addressed. Please reach out to your CSM or our support team directly so we can escalate the profile issue and get it resolved. ### 10. Great social post organizer, needs work on evaluation of presence. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I do like that it makes it easy to schedule posts for far ahead. I like the automatic responses to good reviews. **What do you dislike about SOCi?** It does feel like the platform doesn't do all the things it looks like it should. For example, the front page has metrics to evaluate social media presence, but mine never says anything. **What problems is SOCi solving and how is that benefiting you?** Having one platform to schedule social media posts - facebook, instagram, etc. is very convenient. It also allows you to support posts on both by viewing the other. **Official Response from Alicia Zhang:** > Thank you for the kind words on scheduling and automated review responses! The blank metrics on your dashboard sounds like a data connection that wasn't fully configured during setup — those fields should be populating. Reach out to your CSM and they can get that sorted out so you're actually seeing the insights the platform is built to surface. ### 11. Okay product for location-scalability **Rating:** 2.5/5.0 stars **Reviewed by:** Savanna B. | Associate Digital Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** User friendly for franchisees, used to be easier to create a support ticket, **What do you dislike about SOCi?** The support ticket process, customer service is lacking, our contact isn't giving us a lot of support **What problems is SOCi solving and how is that benefiting you?** How to publish to multi-brand platforms, and manage google profiles **Official Response from Alicia Zhang:** > We appreciate your feedback on the user-friendly interface for franchisees. We apologize for any inconvenience you've experienced with the support ticket process and customer service. We are constantly working to improve our support system and provide better assistance to our clients. Your input is valuable and will be taken into consideration for future enhancements. ### 12. All Reviews in One Place, But Missing Third-Party Booking Site Imports **Rating:** 2.5/5.0 stars **Reviewed by:** Christi R. **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like being able to view all reviews in one spot **What do you dislike about SOCi?** I don't like that it doesn't pick up third party booking sites to get reviews from **What problems is SOCi solving and how is that benefiting you?** Looking for my reviews from online collectively **Official Response from Alicia Zhang:** > We appreciate your feedback about the third-party booking site imports. We are constantly working to improve our platform and will take your suggestion into consideration for future updates. ### 13. User-Friendly but Needs More Comprehensive Training **Rating:** 3.0/5.0 stars **Reviewed by:** Meg B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like that SOCi is user-friendly and helps streamline our efforts. The platform offers a robust learning and training infrastructure, which means we didn't have to create one ourselves for our community. The local pages and social planning tools are particularly valuable, allowing franchisees to update based on their needs, both stateside and internationally. **What do you dislike about SOCi?** I wish there were more localized ad tools and that the education/training were more in-depth. We have a lot of tools we aren't sure we are getting the best value for. **What problems is SOCi solving and how is that benefiting you?** SOCi helps us facilitate social and digital media at scale for our franchise community. It's user-friendly, streamlines our efforts, and offers a robust training infrastructure we didn't have to create ourselves. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi user-friendly and valuable for streamlining your efforts. We appreciate your feedback about the need for more localized ad tools and more in-depth education/training. Feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 14. Not Helpful Overall: Average UI and Lackluster AI Post Creation **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I don't find it helpful at all. The UI is average at best, the AI post creation is lackluster while also producing posts that don't make sense. **What do you dislike about SOCi?** I don't find SOCi helpful at all, if there are benefits that I am not seeing I wouldn't know. **What problems is SOCi solving and how is that benefiting you?** It's not solving anything for me. **Official Response from Alicia Zhang:** > Thank you for sharing this. We're sorry to hear that SOCi hasn't delivered value for you, and that's on us to address. If there are features you haven't been walked through, your CSM would be a good starting point — we'd rather find out what's not working than lose you without trying. Please reach out and we'll try our best to make it right. In the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 15. Organizes Social Media Effortlessly with Minor Hiccups **Rating:** 2.5/5.0 stars **Reviewed by:** Paula K. **Reviewed Date:** January 23, 2026 **What do you like best about SOCi?** I like the organization of SOCi and that it continually keeps updating with a calendar for new posts. I also like seeing the entire month in advance of upcoming posts that are available, as well as content for manual posts. **What do you dislike about SOCi?** It's not as immediate as I would like regarding feedback and reviews posted. Also, there are continual drop-offs, likely due to technical issues. When I add an account, it sometimes drops off either Facebook or Instagram. It doesn't work very well with Google. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for scheduling social media posts. I like its organization and that it continually updates with a calendar for new posts, allowing me to see the entire month in advance and plan upcoming posts and content for manual posts. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's organization and scheduling features helpful for your social media efforts. We apologize for any inconvenience caused by the drop-offs and technical issues. Please feel free to contact your Customer Success Manager or account management team for additional support on any technical issues. ### 16. Login and Store Hours Update Changes Made Setup Frustrating **Rating:** 2.5/5.0 stars **Reviewed by:** Sarah C. | Site Merchandising Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about SOCi?** I like the agent that optimizes store listings. They are also very responsive and get to tickets really quickly **What do you dislike about SOCi?** they changed the way they did store hour update requests a bit ago and we weren't able to log in. it took a really long time for them to set us up and get us logged in and that was super annoying **What problems is SOCi solving and how is that benefiting you?** updating store hours helps us give our customers accurate info **Official Response from Alicia Zhang:** > Thank you for the thoughtful review! We’re so glad to hear that you’ve had a positive experience with our listings optimization team and that their responsiveness has been helpful. It’s great to know SOCi is helping you keep your store hours accurate so customers always have the most up-to-date information. We also appreciate you sharing your feedback about the login and setup experience following the changes to the store hours update process. Thanks again for your support and for being a valued SOCi customer! ### 17. Convenient All-in-One Posting, but the Interface Feels Busy and Confusing **Rating:** 2.5/5.0 stars **Reviewed by:** Nia C. | Practice manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I really like that I can access all my platforms in one place, which makes posting so much easier and more convenient. **What do you dislike about SOCi?** I dislike how busy and confusing the site feels. I think it could be cleaned up a bit to make it simpler and more user-friendly overall. **What problems is SOCi solving and how is that benefiting you?** Have access to all the social media platforms in one place definitely saves time **Official Response from Alicia Zhang:** > We appreciate your feedback on the convenience of accessing all your platforms in one place. We understand your concerns about the interface and are constantly working to improve the user experience. ### 18. Multi-Platform Connectivity, but a Clunky UI and Slow Corporate Approvals **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that it connects to multiple platforms. **What do you dislike about SOCi?** I dislike the interface, and that I cannot post without Corporate approving -- which almost never happens in a reasonable time. So there must not be an alert system that they get to approve things. **What problems is SOCi solving and how is that benefiting you?** None. It hasn't helped at all **Official Response from Alicia Zhang:** > Thank you for sharing your experience with SOCi. We are sorry to hear about the challenges you've faced with the interface and corporate approvals. We are actively working on enhancing our UI to provide a better user experience. ### 19. Hard to Navigate and Find Reviews/Resources Despite Helpful Notifications **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that it notifies me when we have a review and that we can schedule social posts through it **What do you dislike about SOCi?** I find it difficult to navigate and find reviews/ resources **What problems is SOCi solving and how is that benefiting you?** It helps alert me when we have a review that I need to respond to. **Official Response from Alicia Zhang:** > Thank you for sharing your experience. We understand the importance of easy navigation and access to resources. We are committed to making improvements to enhance the user experience. ### 20. Valuable Insights, Confusing Dashboard **Rating:** 3.0/5.0 stars **Reviewed by:** Austin S. **Reviewed Date:** January 31, 2026 **What do you like best about SOCi?** I do like the statistical breakdown that SOCi offers. Also, it's nice that everything is in one place, which makes managing things a bit easier. Plus, I appreciate being able to see where we're getting most of our reviews from, whether it's from Google, Facebook, or other sites. **What do you dislike about SOCi?** The dashboard is terrible. It's confusing, there's too much on that page. Simplicity is better. Numbers and sites are just thrown on the page and it's impossible to digest unless you use it all the time. **What problems is SOCi solving and how is that benefiting you?** SOCi provides insights into employee thoughts anonymously and consolidates everything in one place, making it easy to see where most reviews are from. I also like the statistical breakdown. **Official Response from Alicia Zhang:** > We're happy to hear that you value the statistical breakdown and consolidated platform. We apologize for the confusion caused by the dashboard, we're always working to improve the platform. In the meantime, your Customer Success Manager or our support team can walk you through ways to navigate and prioritize what's most relevant to your workflow ### 21. Unable to Edit Makes Sharing Hard **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Everything in one place. It's helpful in that way, but I can't edit my posts their which is frustrating. **What do you dislike about SOCi?** I can't edit my photos or videos there so I end up doing it on Instagram and never get around to putting it on Social because it's already on FB and Instagram at that point **What problems is SOCi solving and how is that benefiting you?** Not really any. The only thing I do on there is respond to negative feedback because I don't know how to do it on any other platforms. **Official Response from Alicia Zhang:** > We're glad to hear that you are enjoying the automation features of SOCi and that it has made social media management easier for you. We appreciate your feedback about the user interface and will take it into consideration for future improvements. ### 22. Central Hub for Communication but Not for Everyone **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like SOCi because it's a good way to communicate problems up the chain to corporate. I appreciate the access to other owners in our organization, which allows us to communicate in a central hub. It's pretty good as is. **What do you dislike about SOCi?** I don't like social media, so it's a hard ask for me to swallow. **What problems is SOCi solving and how is that benefiting you?** SOCi helps communicate problems to corporate and provides a central hub to connect with other owners in my organization. **Official Response from Alicia Zhang:** > It's great to hear that SOCi is helping you communicate with corporate and connect with other owners. We appreciate your feedback and are here to support you in any way we can. ### 23. Easy to Navigate, But Leaves Room to Improve **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like how easy the site is to navigate. **What do you dislike about SOCi?** Honestly, there isn’t anything I can complain about. **What problems is SOCi solving and how is that benefiting you?** It shows me everything at a glance, so I don’t have to go to the site just to see the review. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find our platform easy to navigate. Your feedback is valuable to us as we strive to provide the best user experience. ### 24. Efficiency Boosted, Interface Needs Work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I appreciate how SOCi lets you quickly respond to Google reviews all under one platform. It really saves me time. **What do you dislike about SOCi?** User functionality. The app does not flow well and does not look good. Sometimes when you post videos, especially high quality videos, they do not post correctly or can be blurry. **What problems is SOCi solving and how is that benefiting you?** I primarily use SOCi for responding to Google reviews. It lets me do it all under one platform, saving me time. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi efficient for responding to Google reviews. We appreciate your feedback about the interface and video posting, and we will work on improving the user experience. ### 25. Great for Review Management, Needs Better Navigation **Rating:** 2.5/5.0 stars **Reviewed by:** Madeline B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about SOCi?** I find SOCi helpful for keeping up with reviews. Its review reminders keep us up to date on client impressions and help us identify our strengths and issues that need clarification. **What do you dislike about SOCi?** It could be easier to navigate. I found the initial setup confusing. **What problems is SOCi solving and how is that benefiting you?** I find SOCi helpful for keeping up with reviews and checking on marketing issues. I appreciate the review reminders because they keep us up to date on client impressions and help us identify our strengths and issues that need clarification. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi is helping you keep up with reviews and identify strengths and issues. We appreciate your feedback on the navigation and initial setup, and we'll work on making improvements in these areas. If you haven't already, SOCi University is a great resource for getting up to speed. It has structured courses and training content covering the platform from top to bottom, and you can access it directly at https://university.meetsoci.com/learn/dashboard ### 26. Fun Post Scheduling, but Duplicate Accounts Enable Repeat Negative Reviews **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** You can schedule fun posts for your property **What do you dislike about SOCi?** Negative reviews can be given by the same person with different accounts **What problems is SOCi solving and how is that benefiting you?** SOCi has been helping with getting rid of reviews that are duplicate ### 27. Easy to Add Content, But Overall Experience Could Improve **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** User-friendly platform that makes it easy to add content. **What do you dislike about SOCi?** Nothing much to add—I like SOCI. It’s very easy to use. **What problems is SOCi solving and how is that benefiting you?** It’s helping me manage my time better. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi is helping you manage your time better. Your satisfaction is important to us, and we are continuously working to enhance the overall experience. If you have any specific feedback on how we can improve, please let us know. ### 28. Great for Social Monitoring, But Needs More Improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** monitoring social media platforms and seeing all client responses in same place **What do you dislike about SOCi?** Would be helpful to have some onboarding training provided. **What problems is SOCi solving and how is that benefiting you?** Single place to monitor platforms **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi useful for monitoring social media platforms and managing client responses. We appreciate your feedback about the need for onboarding training, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 29. Too generic **Rating:** 3.0/5.0 stars **Reviewed by:** Craig K. | Realtor, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about SOCi?** It automates posting on my social feeds, including my Google Business page that wants content posted for SEO that I'd never do myself, so that part is great. You can put social posting on autopilot. **What do you dislike about SOCi?** If someone clicks the link, it's very obvious it was an automated post I did not create. Social media content needs to be more genuine and this doesn't do that for you. The other issue is that 200,000 other people are posting the same exact content. Nothing is customized or unique to you, and all the research shows these kinds of posts turn off people and kill engagement. I actually stopped Facebook for this reason. **What problems is SOCi solving and how is that benefiting you?** It gets content in social feeds that helps Google with SEO as it looks at your active level as part of the algorithm, but it also knows this is not unique content which hurts your SEO in the long run. **Official Response from Alicia Zhang:** > Thank you for sharing your experience. We understand the importance of genuine and unique content in social media marketing. We are working on solutions to address this issue and provide more personalized options for our users. ### 30. All-in-One Convenience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2026 **What do you like best about SOCi?** It's good to be all in one like google or yelp **What do you dislike about SOCi?** nothing much. everything is good.it's helphul **What problems is SOCi solving and how is that benefiting you?** integration makes easier ### 31. Great Scheduling and Engagement Insights, but the Layout Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** multi-platform post scheduling. At a glance visibility on engagement. **What do you dislike about SOCi?** layout is a little cramped for my liking but its fine overall. **What problems is SOCi solving and how is that benefiting you?** helps save time with marketing posts **Official Response from Alicia Zhang:** > Thank you for your feedback! We're glad to hear that you find the multi-platform post scheduling and engagement insights valuable. We appreciate your input on the layout. ### 32. User-Friendly for Post-Dated Posts, but Imports to SOCi Can Be Tricky **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** It’s very user-friendly and easy to use for creating post-dated posts. **What do you dislike about SOCi?** It can be difficult to import documents and photos into SOCi. **What problems is SOCi solving and how is that benefiting you?** None **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi user-friendly for creating post-dated posts. We understand that importing documents and photos can be tricky, and we're continuously working to improve this process for a better user experience. ### 33. It has a lot of power and potential - but it is often challenging to use and revirw. **Rating:** 2.5/5.0 stars **Reviewed by:** Jim H. | Travel Advisor and Franchise Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** I love that I can post on many platforms at once. This is not a system I had a choice in it was provided through a program I have access via my franchise with Cruise Planners. I think some of the features are bight shiny things but some are more hard core and it is really the posting feature that is my go to, **What do you dislike about SOCi?** The interface is awful. It is not intuitive. You can never easily understand what you are seeing. The whole signal strength baffles me. Consistency of posting is challenging. However it does well with the programed things provided by my franchisee, it is harder to often figure out and then find the content that has been posted. The reporting and different pages are hard to follow. The engagements need some screening because it should be able to spot the scam messaging versus actual engagement. For instance for every "hi" message if I let the auto response it then starts a conversation with a scam artist and it drives negative engagement. This is the worst on Instagram. **What problems is SOCi solving and how is that benefiting you?** It is helping me reach all of my socials consistently. ### 34. Review for Soci - Anytime Fitness **Rating:** 3.0/5.0 stars **Reviewed by:** Kody M. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** What I like best about SOCi is the concept and functionality it brings to our social media strategy. It allows us to schedule posts efficiently, track engagement in real time, and get creative with content across multiple platforms all from one centralized source. It streamlines our workflow and helps us stay consistent and effective in how we connect with our community **What do you dislike about SOCi?** I do feel it could be more user-friendly. I've worked with it for a couple of years, and there are still features I find confusing or am hesitant to use for fear of making mistakes. It would be great to have more accessible training options (like Udemy-style courses or in-depth tutorials) to help users gain confidence. Additionally, having a way to test-run posts with a smaller audience segment before pushing them out to our full following would be a valuable feature for optimizing engagement and content **What problems is SOCi solving and how is that benefiting you?** SOCi helps solve the challenge of managing multiple social media accounts efficiently and consistently. It streamlines the process of scheduling content, tracking engagement, and maintaining brand voice across platforms. This has saved me a lot of time and allowed me to focus more on creating meaningful, localized content and engaging with our audience in real-time **Official Response from Alicia Zhang:** > Thank you for such a thoughtful review! We’re thrilled to hear that SOCi is helping streamline your social media strategy by making it easier to schedule content, track engagement, and manage multiple platforms from one place. It’s wonderful to know the platform has helped save you time while supporting more meaningful engagement with your community. We also appreciate you sharing your feedback about the user experience, training resources, and audience testing features. If you’re looking to explore more of the platform’s capabilities, feel free to check out SOCi University for the most up-to-date training and resources: https://university.meetsoci.com/learn/dashboard. Thanks again for your support and for being a valued SOCi customer! ### 35. Better Customer Support and Integration Needed **Rating:** 2.5/5.0 stars **Reviewed by:** Anthony J. | Manager of Program Enablement, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about SOCi?** I like some of the features that SOCi offers like the ability for the locator tool that includes templated customer landing pages. The team is very flexible with what customizations can be done, but this also requires development work. **What do you dislike about SOCi?** I would like to see more features added like the ability for dealers or contractors to pull in any google reviews, or for customers to write reviews directly on the customer landing pages. I want the ability for SOCi to be editable without having to rely on a developer, I would like faster response times from our support teams. **What problems is SOCi solving and how is that benefiting you?** SOCi is creating a dealer/installer finder that our certified installers can register and be displayed on our homepage **Official Response from Alicia Zhang:** > Thank you for taking the time to share your thoughtful feedback! We’re glad to hear that the locator tool, templated landing pages, and customization options have been valuable for your business and are helping support your dealer and installer finder. We also appreciate you sharing your suggestions around review functionality, self-service editing, and support responsiveness. Thanks again for your review and for being a valued SOCi customer! ### 36. Streamlined Social Media Management with Room for AI Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I like how SOCi saves me time, which is really important for managing social media effectively. It also allows me to manage multiple locations with ease. I find the AI reviews quite beneficial, as they contribute to the time savings. **What do you dislike about SOCi?** The genius AI is sometimes really wrong. **What problems is SOCi solving and how is that benefiting you?** SOCi saves me time and allows me to manage multiple locations with ease. **Official Response from Alicia Zhang:** > Thanks for sharing your experience! We’re so glad to hear that SOCi is helping you save time and making it easier to manage multiple locations from one place. It’s also great to know the AI review features have been a valuable part of your workflow. We appreciate you sharing your feedback about SOCi Genius. Thanks again for your review and for being a valued SOCi customer! ### 37. Convenient for Social Media Planning! **Rating:** 3.0/5.0 stars **Reviewed by:** Cristina R. | Location Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SOCi?** It's very convenient to schedule posts out and drag posts from other libraries. I like how you can see customer feedback/support/reviews as well. **What do you dislike about SOCi?** When I schedule posts, the time of the post always changes when I am dragging it from another library, which can get frustrating as I manually have to fix the scheduled time. The layout is also slightly confusing because there are so many features, I feel like I am not utilizing Soci to it's full potential. **What problems is SOCi solving and how is that benefiting you?** I wouldn't say SOCi is solving any business problems. Corporate schedules a bunch of posts and I will occasionally log in when sharing something to multiple locations. **Official Response from Alicia Zhang:** > We appreciate you taking the time to leave us a review! It’s great to know that scheduling posts, using content from shared libraries, and keeping up with customer feedback have made the platform convenient for you. We also appreciate you sharing your feedback about scheduling times and navigating the platform. If you’re looking to get more familiar with SOCi’s features, feel free to check out SOCi University for the most up-to-date training and resources: https://university.meetsoci.com/learn/dashboard. Thanks again for being part of the SOCi community! ### 38. Efficient Content Organizer but Needs AI Enhancement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SOCi?** I like how SOCi helps with organizing and scheduling content. It really saves me time. The initial setup was easy too. **What do you dislike about SOCi?** It needs to generate SEO strongs. Captions based on the image. It needs some AI capabilities. **What problems is SOCi solving and how is that benefiting you?** SOCi saves me time in organizing content by scheduling and maintaining it in a library. ### 39. Promising Potential, but Needs a More User-Friendly Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Eric V. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** The potential use, at this point it needs to be refined. **What do you dislike about SOCi?** Not very user friendly, not easy to navigate and understand. **What problems is SOCi solving and how is that benefiting you?** Review responses. **Official Response from Alicia Zhang:** > We hear your concerns and are committed to enhancing the user experience to make SOCi more intuitive and easy to navigate. Your input is valuable as we continue to improve our platform. If you would ever like additional SOCi training and content, feel free to check out SOCi University! https://university.meetsoci.com/learn/dashboard ### 40. No comment as of yet, until I have experience using the platform. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** August 12, 2026 **What do you like best about SOCi?** Unknown at this time until using platform. **What do you dislike about SOCi?** Unknown at this time until using platform. **What problems is SOCi solving and how is that benefiting you?** Assistance with social media and survey/review responses ### 41. I am an administrator. I only have Soci so that I can train agents on how to use it. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** July 16, 2026 **What do you like best about SOCi?** I have not used it enough to know yet, sorry. **What do you dislike about SOCi?** I have not used it enough to know yet, sorry. **What problems is SOCi solving and how is that benefiting you?** I have not used it enough to know yet, sorry. ### 42. So Far So Good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** July 06, 2026 **What do you like best about SOCi?** Learning about the reviews once they are posted is amazing. **What do you dislike about SOCi?** Nothing so far as I am just starting to use it. **What problems is SOCi solving and how is that benefiting you?** It is helping use retrieve reviews whether they are positive or negative ### 43. Hard to Navigate and Verify Reports Despite Strong Scheduling Tools **Rating:** 2.5/5.0 stars **Reviewed by:** Carrissa R. | Sr. Regonal Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about SOCi?** I appreciate the calendar and pre-scheduling options my teams have access to. **What do you dislike about SOCi?** The platform is a bit difficult to navigate without one on one training. It is also hard to verify the data on the reports and it often seems a bit off. **What problems is SOCi solving and how is that benefiting you?** SoCi is helping my teams create content calendars. **Official Response from Alicia Zhang:** > Thank you for sharing your feedback. We're glad to hear that you appreciate the scheduling options. We understand the challenges with navigating the platform and verifying reports. We're continuously working to improve user experience and data accuracy. In the meantime, feel free to check out SOCi University for the most up to date SOCi training and content! https://university.meetsoci.com/learn/dashboard ### 44. s **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants **Reviewed Date:** July 13, 2026 **What do you like best about SOCi?** Soci is not easy to get loaded. still figuring out **What do you dislike about SOCi?** soci log in is long process. hopw we can get into this **What problems is SOCi solving and how is that benefiting you?** getting real time feedback ### 45. difficult to access reviews **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants **Reviewed Date:** July 15, 2026 **What do you like best about SOCi?** having reviews from multiple platforms to view **What do you dislike about SOCi?** ease of use. difficult to access reviews of multiple locations **What problems is SOCi solving and how is that benefiting you?** giving us customer sentiment to improve our operations ### 46. All-in-One Platform, but Help Desk Support Is Hard to Reach **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** All platforms are in one place and allows flow management **What do you dislike about SOCi?** Their help desk is impossible to reach for assistance. Call this one person! Who is on vacation for two weeks. **What problems is SOCi solving and how is that benefiting you?** I have no answer for this **Official Response from Alicia Zhang:** > Thank you for sharing your feedback with us. We're thrilled to hear that you appreciate the convenience of having all platforms in one place for flow management. We apologize for the difficulty you experienced in reaching our help desk support. We understand the frustration this can cause and are actively working to improve our response times and availability. We have passed your feedback onto our support team. ### 47. Works as Expected, but Could nice software, easy collab. Offer More Beyond Related Item Suggestions **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Ease of finding related items or suggestions from the libraries. **What do you dislike about SOCi?** No dislikes noted. It worked as expected. **What problems is SOCi solving and how is that benefiting you?** Allows collab with a grand and independent scheduling and managing social media. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to use for finding related items and suggestions from the libraries. We appreciate your feedback and will take your suggestion for offering more beyond related item suggestions into consideration for future updates. ### 48. SOCi Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Savannah G. | Restaurant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about SOCi?** So far SOCi has been great. My favorite feature has been the AI generated response. Each response sounds more personalized to each review and it makes responding quick and easy. **What do you dislike about SOCi?** I have not explored it enough to find something that i dislike that much. It takes longer to get the the reviews than I would like but I don’t mind it. **What problems is SOCi solving and how is that benefiting you?** It’s is helping us with our SEO. This will ultimately help us drive more business to our store. **Official Response from Alicia Zhang:** > Thanks for the great review! We’re so glad to hear that the AI-generated responses are helping you reply to reviews quickly while keeping each response more personalized. It’s also great to know SOCi is supporting your SEO efforts and helping strengthen your online presence. We appreciate you sharing your feedback about review timing. Thanks again for your support and for being a valued SOCi customer! ### 49. new experience too early to say anything **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages **Reviewed Date:** June 24, 2026 **What do you like best about SOCi?** one platform at all make easy to handle, **What do you dislike about SOCi?** few operation and details are complicated **What problems is SOCi solving and how is that benefiting you?** business reviews **Official Response from Alicia Zhang:** > Appreciate the early review — great to hear SOCi is making it easier to handle business reviews. We apologize that a few operations and details are complicated. Our support team can provide step‑by‑step guidance, short training sessions, or tailored tips. Let us know which areas are causing trouble and we’ll assist. ### 50. Mixed Feelings **Rating:** 2.5/5.0 stars **Reviewed by:** Brady R. | Director of Marketing & Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** I like the preloaded content and ability to schedule groups of posts for multiple stores at the same time. **What do you dislike about SOCi?** My list is long. I never know where to find things like the Red Hot Buys. Different every month. The posts are not labeled clearly - sometimes you see multiple of the same thing - all for different formats (phone, browser, etc.). It'd be helpful to label these. Content is hardly ever uploaded on time for the following month, making it hard to schedule time to do so. Unreliable. The connections with the pages fail frequently, and you have to relink them. **What problems is SOCi solving and how is that benefiting you?** Group scheduling. Pre-loaded content. **Official Response from Alicia Zhang:** > Thank you for taking the time to share your feedback! We’re glad to hear that the preloaded content and group scheduling tools have been helpful for managing posts across multiple store locations. We also appreciate you sharing your detailed feedback about content organization, labeling, upload timing, and page connections. Thanks again for your review and for being a valued SOCi customer! ## SOCi Discussions - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote - [How do I make sure every location stays on brand without babysitting each one?](https://www.g2.com/discussions/how-do-i-make-sure-every-location-stays-on-brand-without-babysitting-each-one) - 1 comment, 1 upvote - [We have a home office headquarters and 300 franchisees. How Does SOCi work for both sides?](https://www.g2.com/discussions/we-have-a-home-office-headquarters-and-300-franchisees-how-does-soci-work-for-both-sides) - 1 comment, 1 upvote - [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+19%3A24%3A11+-0500&secure%5Bsession_id%5D=91868381-fc50-4d24-a60d-67d621e6e35c&secure%5Btoken%5D=d0149cad407b8b33f11c751f5f4155c4990ea73988eb447da2c39dacec7491ea&format=llm_user) ## SOCi Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - 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[Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moz Local](https://www.g2.com/products/moz-local/reviews) - [Neustar](https://www.g2.com/products/neustar/reviews) - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews) - [Olo](https://www.g2.com/products/olo/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews) - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews) - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - 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[Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zibster](https://www.g2.com/products/zibster/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) ## SOCi Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Workflow Management** - Workflow Management **Customizable Templates** - Customizable Templates **Collaboration Tools** - Collaboration Tools **LLM Integration** - LLM Integration **Brand Voice Training** - Brand Voice Training **Content Management** - Content Management **AI Disclosure** - AI Disclosure **Multiple Output Formats** - Multiple Output Formats **Calendar/Reminder System** - Calendar/Reminder System **Analytics** - Analytics **Content Safety Guardrails** - Content Safety Guardrails **Security & Compliance** - Security & Compliance **SEO Management** - SEO Management **Version Control** - Version Control **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Business Tools** - Bulk Uploading - CMS Specific - Traffic Analytics - Customer Analytics - Website Analytics - Reporting/Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media Integration - Dashboards and Reporting - Web Traffic Reporting - Conversion Tracking - Click Tracking - Pageview Tracking - Content Management - Advertising Management - Campaign Management - Link Management - Listing Management - SEO Management - Reviews Management **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Route To Human - Menu bars **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **AI Content Structuring - AI Search Visibility Optimization tools ** - AI-Optimized Content Structuring - Schema & Structured Data Optimization - AI-Readable Content Formatting - LLM-Ready Content Preparation **Performance Optimization & Learning - AI Marketing Agents** - Send-Time Optimization - Autonomous A/B Testing **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Social Ads - Campaign Planning - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - Customizable Reports **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Customer Tools** - Location Listing - Product and Category Filters - Mobile Access - Automatic Geolocation - Multi-Location - Customizable Categories - Search/Filter **Performance** - Real-Time Updates - Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Survey Customization** - Question Branching - Branding - Multimedia Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools ** - Entity Recognition & Mapping - Knowledge Graph & Entity Linking - Semantic Content Analysis - Topic Authority Optimization - Content Gap Analysis - Sentiment Analysis - Response Position Analysis - Trend Analysis **Autonomous Campaign Orchestration - AI Marketing Agents ** - End-to-End Campaign Execution - Goal-Based Campaign Planning - Cross-Channel Orchestration - Conversational Campaign Setup - Real-Time Campaign Adaptation **Additional Functionality** - Activity Dashboard - Multi-Language - Content Management - Geocoding - Customizable Templates - Lead Capture - Communication Management - Widgets - Automatic Location Detection - API - Duplicate Detection - SEO Management - Product Catalog - Access Controls/Permissions - Categorization/Grouping - Directions - Product Search - Route Optimization - User Management - Data Synchronization - Preview Functionality - Geotargeting - Ratings/Reviews - Data Import/Export - Mapping - Drag & Drop Editor - Real-Time Notifications - AI Copilot - Generative AI - Email Alerts - Event Promotions - Behavior Tracking - Monitoring - Multiple User Accounts - Autocomplete - Distance Calculation - Customizable Fields - White Label - Geographic Maps **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Social Functionality** - Social Functionality **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Retrieval Optimization - AI Search Visibility Optimization tools ** - Passage & Chunk Optimization - AI Citation Optimization - Retrieval Readiness Analysis - AI Query Matching Analysis - Brand Entity Analysis **AI Content Generation - AI Marketing Agents ** - Dynamic Content Optimization - AI Copy Generation - Personalized Content Creation - Generative AI - Lead Generation - Ad Optimization **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Additional Functionality** - AI Copilot - Geo Rankings - Landing Pages/Web Forms - Localization Automation - Bounce Rate Analysis - Keyword Research Tools - SEO Audit - Campaign Analytics - Generative AI - Reporting/Analytics - Backlink Monitoring - Trend Analysis - Alerts/Notifications - Multi-Language - Third-Party Integration - Performance Metrics - Competitive Analysis - Multi-Location **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Third-Party Integrations - Social Media Integration - Website Integration **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools ** - AI Citation Monitoring - AI Answer Visibility Tracking - Generative Search Performance Analytics - Multi-Language Tracking - Prompt Visibility Monitoring - AI Crawler Analytics - Reporting/Analytics **Audience Intelligence & Segmentation - AI Marketing Agents ** - Predictive Modeling - Behavioral Triggering - Predictive Audience Segmentation - Marketing Automation - AI Writing Assistant **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Workflow & Platform Integrations - AI Search Visibility Optimization tools ** - BI Integration - BI Integration **Integrations & Data Connectivity - AI Marketing Agents ** - Event & Data Ingestion - CRM & CDP Integration - Third-Party Integrations **Additional Functionality** - Grammar Check - Campaign Analytics - For Marketing and Advertising - AI Copilot - Content Ideas - Trend Analysis - SMS Marketing - Performance Metrics - Email Marketing - Chat/Messaging - Reporting/Analytics - Competitor Monitoring - Alerts/Notifications - Content Marketing - API - Predictive Analytics - Personalization - Template Management - Behavior Analytics - AI/Machine Learning - Text Editing - Collaboration Tools - Dashboard - Campaign Management - SEO Management - Natural Language Processing - Product Recommendations - Tone Selection - Chatbot - Keyword Research Tools - Marketing Management - Brand Guidelines - Omnichannel Outreach **Additional Functionality** - AI Visibility Score - Share of Voice (SoV) - AI Content Scoring - AI Traffic Attribution - Prompt Organization - Citation Intelligence - AI Accessibility Audit - White Label - Change Simulation - Schema Guidance - LLMs Text File Management - Multi-Platform AI Coverage - API - GEO-Optimized Content Creation - Prompt Library - Collaboration Tools - Persona-Based Segmentation - Multi-Brand Management - SEO Management - Misinformation Detection - Real User Prompt Dataset - Alerts/Notifications - Competitive Benchmarking **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Fraud Protection - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities - Activity Dashboard - Retargeting Ads **Targeting** - Targeting - Geo-Targeting - Contextual Targeting - Audience Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Notifications - Budget Management - Display Ad Management - Campaign Management - Ad Inventory Management - Alerts/Notifications - Document Management - File Management - Workflow Management - Email Management - Display Ad Management - Calendar Management - Task Management - Campaign Management - Deadline Management - 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