--- title: Zillow Reviews meta_title: 'Zillow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 306 reviews by the users' company size, role or industry to find out how Zillow works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 306 scale: '5' date_modified: '2026-11-09' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate ---

Zillow Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

11 months

User Insights

Average based on 306 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Zillow Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Zillow, and what problem is it built to solve?

Zillow is a real estate platform that helps people explore home values and connect with real estate professionals as they buy, sell, rent, or finance a home. It is built to make the move from one home to another less difficult.

What company sizes and industries is Zillow the best fit for?

Positive feedback is concentrated among smaller organizations and users working in real estate, with mid-market organizations also represented.
  • Company size — Small businesses: The most prominent size segment among positive reviewers.
  • Company size — Mid-market: Also represented among positive reviewers.
  • Industry — Real estate: The clearest industry concentration, including residential and commercial real estate work.

What customer support options does Zillow provide, and how do users find the overall support experience?

The support experience is mixed: some users describe helpful, professional assistance, while others report slow responses or difficulty getting issues resolved. Zillow’s support channels aren’t specified here.

What features or capabilities could make Zillow even more useful?

Zillow could be more useful with fresher, more dependable property information and additional ways to narrow searches. The most common improvement themes include:
  • Update listing status and property details more promptly so information better reflects what is currently available.
  • Add more precise search filters for property features and amenities.
  • Make home-value estimates more accurate and clearer about their limitations.

Zillow Reviews (306)

View 2 Video Reviews
Reviews

Zillow Reviews (306)

View 2 Video Reviews
4.1
306 reviews

What do users say?

Generated using AI from real user reviews
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Chie C.
CC
Chie C.
Web Producer (Owner)
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Clear Layout, Fast Performance, and Smooth MLS Integration"
5/5
What do you like best about Zillow?

I like that the layout of the platform is clear, and it integrates with other MLS. In terms of performance, its speed is great. I have not used their renter tools, but I had a chance to explore from my client's account.. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

I don't think I dislike anything about Zillow. Review collected by and hosted on G2.com.

Erika R.
ER
Erika R.
Mortgage Loan Officer
Real Estate
Small-Business (50 or fewer emp.)
Originally submitted 11/14/2025
"Elevates Real Estate Listings with Ease"
5/5
What do you like best about Zillow?

I really value Zillow for providing good quality leads which are crucial for my real estate business. The platform effectively tracks and follows up with clients, making it a reliable tool in maintaining client relationships. I appreciate how buyers find Zillow easy to use, which helps in facilitating smoother transactions. One of the standout features for me is that Zillow gives my listings more exposure and connects me with active buyers, significantly enhancing my business reach. Additionally, the initial setup was quite easy, and I received excellent support which simplified the process and greatly assisted me. Overall, Zillow's features and the support provided have been incredibly beneficial to my business operations. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

I find that Zestimates can sometimes confuse buyers. While they are useful for general reference, they can be inaccurate and do not always reflect recent renovations, unique lot characteristics, or other special features of a property. This inaccuracy can lead to misunderstandings with clients. Review collected by and hosted on G2.com.

Ed V.
EV
Ed V.
Director of Web and Interactive Media in Marketing and Communications
Mid-Market (51-1000 emp.)
"Effortless Property Comparisons and Searches"
4.5/5
What do you like best about Zillow?

I find Zillow very easy to navigate, and I really appreciate the filters for looking for specific features of a house. I can filter by the number of bedrooms or bathrooms, or check if a property has multiple buildings on one lot. These filters make it easier for me to find multifamily properties I can rent out while living in one unit. Zillow also allows me to look up sold properties within 0.5 miles of a house I may be interested in investing, which saves me a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

I wish they had a comparison feature where I can select several properties and have a table of all the amenities so I can see at a glance the similarities and differences. Review collected by and hosted on G2.com.

Amanda B.
AB
Amanda B.
Realtor
Small-Business (50 or fewer emp.)
Originally submitted 1/13/2024
"Zillow"
2.5/5
What do you like best about Zillow?

I used Zillow data to give information to real estate clients. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

Sometimes the images are not correct and spam listings have popped up more often so reliability of info. Review collected by and hosted on G2.com.

SG
Stacy G.
In-field Quantitative Market Researcher
Mid-Market (51-1000 emp.)
Originally submitted 3/17/2026
"Easy-to-Use Zillow with Crisp Media Uploads, Lead Tracking, and Email Alerts"
4/5
What do you like best about Zillow?

Upload crisp photos and videos, many users prefer Zillow, keeps tracks of leads, sends me an email every time someone inquires, easy to use. Also integrates with Appfoli.o Review collected by and hosted on G2.com.

What do you dislike about Zillow?

I like everything about Zillow, it works well for us. Review collected by and hosted on G2.com.

JS
Joshua S.
Realtor
Small-Business (50 or fewer emp.)
"Easy to Use, Comprehensive Options, and Powerful Filtering"
5/5
What do you like best about Zillow?

Ease of use. Comprehensiveness in options. Strong filtering. I love the showcase option. Agent access. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

Some of the information on the property specific pages can be organized better for easy access and readability. Increased AI intelligence in terms of searching features. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
GM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Katherine Homer Zillow Review"
5/5
What do you like best about Zillow?

I loveee how easy it is to look at different neighborhoods within a town, and see the street view. Most things are listed that I need, though I usually look at the apartment's actual website for more security, once I've found a listing I like. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

I don't feel like I see every public listing on Zillow. It's vastly different from what's on apartments.com or realtor.com. I know homeowners have to choose to list with Zillow but sometimes it feels very biased. Review collected by and hosted on G2.com.

Verified User in Real Estate
GR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"I use to List and Search Homes"
5/5
What do you like best about Zillow?

Easy to access and look at properties, provides neighborhood and weather risk info. Review collected by and hosted on G2.com.

What do you dislike about Zillow?

Sometimes property values off, and tax and HOA fees not listed. Review collected by and hosted on G2.com.

Sandra O.
SO
Sandra O.
Realtor
Small-Business (50 or fewer emp.)
"Beware of Zillow Premier Agent – A Complete Rip-Off and Scam"
0/5
What do you like best about Zillow?

Earlier this year, I signed up for Zillow Premier Agent with the understanding that it would generate qualified buyer leads for the Sarasota zip code 34246. The salesperson assured me that all leads would be qualified, and that the process would include screening potential buyers by asking important questions such as whether they were working with an agent, their timeframe to buy, and whether they were pre-approved or paying cash. I was also told I would have a dedicated account manager. However, once the leads started coming in, it quickly became apparent that they were not qualified. Many leads were already working with other agents, while others were just browsing and had no intention to buy. When I raised this issue with your team, I was met with poor excuses. I repeatedly contacted my account manager, but my calls went unreturned, and when she did respond, it was days later with unhelpful responses, claiming they would look into the matter, but no action was taken. As the poor-quality leads continued, the level of service from my account manager deteriorated further. Eventually, I managed to speak to a supervisor who informed me that my account would be canceled due to dissatisfaction. Despite this, I was recently contacted by Zillow, attempting to offer me another service, which I declined. Now, I am receiving collection calls and emails, harassing me for payment on an account that was never serviced properly. This situation has become unacceptable. I strongly believe Zillow has failed to deliver the services promised and is engaging in dishonest practices, taking advantage of real estate agents. I expect immediate resolution of this issue and the removal of any charges from my account. Please confirm receipt of this email and provide a solution to prevent further escalation. Sincerely, Review collected by and hosted on G2.com.

What do you dislike about Zillow?

They are completely dishonest, lie, do not deliver what they agree and are complete rip off, scamming agents everywhere Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Zillow has been very important to our success"
5/5
What do you like best about Zillow?

The accessibility for prospects to see our product Review collected by and hosted on G2.com.

What do you dislike about Zillow?

Staying at the top of search results is costly Review collected by and hosted on G2.com.

Questions about Zillow? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

AC
Ariel Compean
•
Last activity over 6 years ago

How do you compare Trulia to Zillow? Which one of these platformas are headed in the right direction

2 Upvotes
1
Join the conversation
GU
Guest User
•
Last activity almost 3 years ago

What is Zillow used for?

0 Upvotes
1
Join the conversation

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

11 months

Average Discount

6%

Zillow Comparisons
Zillow Features
Listing Syndication
Listing Management Portal
Agent Profiles