Entrata Reviews & Product Details

The platform easily follows the lead to lease process. We can follow a prospect from initial call to a resident move out statement. Review collected by and hosted on G2.com.

System updates and bugs are frequent and cause behaviors to adapt more frequently. Review collected by and hosted on G2.com.

I love how easy it is to have one software system for leasing, applications, renewals, work orders, payments, etc. It is pretty user friendly and it wasn't a heard transition from yardi and onsite to entrata. I think that the help guides are also very helpful. If you call the support team they are very helpful as well. Overall, I like that everything is in one place instead of going from one software to another, and hoping that is successfully syncs. Review collected by and hosted on G2.com.

I do not like that you have to have all the buttons on to make sure it works smoothly. I have a hard time with certain parts of entrata because my company did not "purchase" everything apparently. We do not have access to sending bulk renewals which is a huge pain in the butt, and my teams are very aggravated with this and going into every single person's profile - especially when they have 900 residents at their property with the same move out date. Review collected by and hosted on G2.com.

I love how Entrata can be integrated into every portion of a day in the life of property management. The communication between company and resident is almost seamless with this software's ability to quickly update all parties, send emails, mass alerts, scheduled followup, package notifications, etc. It's also extremely user friendly and makes training easy. Every tier of employee in our company is able to utilize entrata for their maximum benefit according to each specific job description. Review collected by and hosted on G2.com.

The only issues I've had with entrata, which were easy to fix, were limited access options. Certain modules require a level of access that has to be manually granted, and it does make pulling reports, finalizing occupant information, and changing necessary information, and updating accounts touch difficult. Review collected by and hosted on G2.com.

How easy it is to send renewal offers to residents - I just learned about the software renewal system and set pricing has been very easy to do. I also like how everything is in one place. Review collected by and hosted on G2.com.

Not having the premiums very accessible to add - a little tricky. I had to call to figure how to add premiums. I have had some issues with options like unfurnished or furnished when it comes to set pricing for renewals. They are working on a fix for this right now though. Review collected by and hosted on G2.com.

I like that Entrata is so user friendly. You could go in not knowing much (which I did when I first started using Entrata) and just being on the dashboard, you could easily find what you are looking for. Review collected by and hosted on G2.com.

I wish they would train more people in our company instead of our Entrata rep. This way when we have issues, like we currently do for our renewal tiers, we will be able to solve them. Review collected by and hosted on G2.com.

The best part of Entrata for my particular job is their reporting section--every report provides valuable information presented in the most user friendly way. They listen to their customers by providing filters/upgrades on a consistent basis. Also, invoicing has become 100x easier due to their offsite invoice team, meaning all we have to do is bulk email Entrata our invoices and they will manually enter the information into the system for us to review and approve. Review collected by and hosted on G2.com.

The tablet version of the program can be glitchy and unresponsive at times. This hasn't affected day to day operations significantly though. Other than that we have been impressed with the functionality. Review collected by and hosted on G2.com.

How much it helps us go "paperless". Allows residents to input everything they may need in one place and see it there. Applications are online and integrate with Yardi, payments are online and integrate with Yardi. Review collected by and hosted on G2.com.

The delay between Entrata and Yardi for new applications Review collected by and hosted on G2.com.

Very easy to navigate, search feature works well. Review collected by and hosted on G2.com.

It doesn't always sync to Yardi as it is supposed to. There have been times where charges double post. Review collected by and hosted on G2.com.

I like as the admin i have a dashboard that has all my properties on it at one shot. Review collected by and hosted on G2.com.

The customer service and when you have issues majority of the time they have to send it to a different department which in return is usually days before you get it solved. Review collected by and hosted on G2.com.

The ease of processing payments and different payment options, access to lead information and online apps. Review collected by and hosted on G2.com.

It's not that user friendly. The interface seems very dated to me. They could definitely do better on the that front. Review collected by and hosted on G2.com.

System is easy to use for front end users. The ease of set up was nice. Review collected by and hosted on G2.com.

Admin backed is clunky. Settings are moved during updates. Update information is not comprehensive at all. The set up may have been easy it took several months of work to get all the settings correct to ensure our teams has the right work flow. Review collected by and hosted on G2.com.

This is a one stop shop for most everything needed in my role. I can use it to keep track of applicants and then turn around and email residents all without ever leaving the system. Review collected by and hosted on G2.com.

Changing to entrata was not fun at first. Despite having specific settings applied over and over we still had many issues with the auto generation of leases. Slowing down and ultimately hurting my leasing numbers. Review collected by and hosted on G2.com.

So user friendly and intuitive! I would highly recommend using this system Review collected by and hosted on G2.com.

Not much. The only thing was that we were unable to use electronic leasing because of Canadian laws, that was the only downside. Review collected by and hosted on G2.com.

It has so many useful reports and does all the hard work for me. Review collected by and hosted on G2.com.

It can take a while to learn how to use effectively. Review collected by and hosted on G2.com.

The ease and user friendly parts of this software are amazing. Before we got Entrata we had to open three websites to do everything we needed to do. Now we just have to open Entrata to talk to prospects, help out reaidents and send leases or any ither important documents over. Review collected by and hosted on G2.com.

When we first switched over go Entrata there were a few problems. Including being unable to change the lease once it was sent. The lease was also missing important parts. Review collected by and hosted on G2.com.

I love that when using Entrata, I can easily navigate around everything. Each sub task has its appropriate place and its super easy to find! I also love all that Entrata has to offer; it is legitimately a one stop shop for leasing. It records calls, tracks any reviews left on any other site, our leads and residents can be filtered in so many ways! It even keeps track of cancelled leads, just in case. When it comes to pulling data and reports, you have options of how you want it to be exported. I’m a spreadsheet junky, so knowing that I have the option to pull data directly into a spreadsheet is amazing! This is definitely my favorite system I’ve used in my 5 years of working in Leasing and Marketing. Review collected by and hosted on G2.com.

The one thing I dislike is that when recording activity for a resident under an “incoming call”it doesn’t automatically put your name next to that activity. So anytime I record notes from an incoming call, I always have to include a Dash and my name. Sometimes I forget and we never know who took the call. Review collected by and hosted on G2.com.

The way you can get to anything quickly. It is the best multi family software I have used. The email functions, the scheduled payments, reporting is super easy. I like how you can save your favorite reports, it makes close out so much easier! Review collected by and hosted on G2.com.

That they charge the residents a $1.95 billing fee to use their checking account. I understand the need for charging for credit cards, but checking account should be free, especially for the patrons who enroll in automatic billing. Review collected by and hosted on G2.com.

The software is, for the most part, extremely user friendly and easy to navigate. The activity log that documents every little move is extremely helpful. Nice to be able to see when a resident has seen or not seen an email. Review collected by and hosted on G2.com.

After updates, things can be way different with no warning. Sometimes reports take hours to download. Review collected by and hosted on G2.com.

I like that we are able to generate leases and renewal offers, email residents, upload lease files and process applications all in one place Review collected by and hosted on G2.com.

I wish that when they did updates they would do more of a 'how to' on the updates. Usually they just tell you that an update happened and you have to guess. Review collected by and hosted on G2.com.

I like that prospects and current residents are all in one site so you have less log in's. Review collected by and hosted on G2.com.

That there is two choices to renew a resident but only one is the "right way". Review collected by and hosted on G2.com.

I like how it houses all information regarding the property tenants including (payments, floorplan, notes, and lease document details). It ensures the property can effectively communicate and organize information. I really enjoyed going to just one place to find all the information. Review collected by and hosted on G2.com.

I disliked how it didn't have an option to show those who were transfer renewal tenants. If they did, it was very hard to find and it made the workflow slightly more difficult. Another downfall was there was no place to show people who were releting their unit or information on the process. Review collected by and hosted on G2.com.

I love the ease of use of Entrata. Having used OneSite before, Entrata is much more user friendly and definitely easier to learn. I really enjoyed their training videos as well as the help feature. Our staff members enjoy all of the different reports that Entrata lets you pull, making our job easier one click at a time. Review collected by and hosted on G2.com.

The only thing I have ever had an issue with is the updates. Sometimes they come at very inconvenient times when I am trying to work on the system. Review collected by and hosted on G2.com.

clean dashboard, easy to login, but very basic code that is likely outdated since others have reported glitches. I guess, due to issues, I really don't have anything good to say... Review collected by and hosted on G2.com.

error code for no reason when trying to change a rent amount and no customer service, # to call. 3 days after sending a screenshot of my error message, no response! In this day and age, this is unacceptable. Review collected by and hosted on G2.com.

One great thing about Entrata is the clean dashboard Review collected by and hosted on G2.com.

I dislike when Entrata updates and does not let you know. Review collected by and hosted on G2.com.