Entrata Reviews & Product Details

How much it helps us go "paperless". Allows residents to input everything they may need in one place and see it there. Applications are online and integrate with Yardi, payments are online and integrate with Yardi.

The delay between Entrata and Yardi for new applications

Get the proper training. I haven't learned to LOVE entrata yet and I think it's because of my lack of training. I have a lot of friends in property management and they go through a lot of trainings with Entrata and they LOVE it. I want to get there.

It makes my work much easier, it just takes so many steps out of MY day and allows for residents to do it on their own. Everything also integrates with Yardi so it allows us to see all necessary information.

I love that when using Entrata, I can easily navigate around everything. Each sub task has its appropriate place and its super easy to find! I also love all that Entrata has to offer; it is legitimately a one stop shop for leasing. It records calls, tracks any reviews left on any other site, our leads and residents can be filtered in so many ways! It even keeps track of cancelled leads, just in case. When it comes to pulling data and reports, you have options of how you want it to be exported. I’m a spreadsheet junky, so knowing that I have the option to pull data directly into a spreadsheet is amazing! This is definitely my favorite system I’ve used in my 5 years of working in Leasing and Marketing.

The one thing I dislike is that when recording activity for a resident under an “incoming call”it doesn’t automatically put your name next to that activity. So anytime I record notes from an incoming call, I always have to include a Dash and my name. Sometimes I forget and we never know who took the call.

Just take your time and play around with it! I learn from doing, so take some free time and just get to. Clicking on things!

There are no real business problems that Entrata helps with persay. But I have realized that having the FULL Entrata has been super beneficial in getting a lot of our jobs done all in one place! Another benefit is that it’s super easy to train others on using Entrata too! All about user friendly programs!

When it comes to Entrata, my favorite feature is the quick search. It allows me to easily find the full name and unit number of a resident. Sometimes when I am in a rush or it's busy in the office, that makes all the difference.

I dislike the weekly updates and changes that the system does every week. Sometimes, the updates make things less efficient and more confusing.

Entrata is a great way to keep organized and reach a large amount of people/customers. My company has been using it for a while, and there are many benefits to using this system.

I am not necessarily trying to solve any business problems, but rather use Entrata as a mechanism to store information and organize the names, information and unit number of residents for our apartment complex. It is definitely a useful tool to keep everything in proper order, and allows for efficient emailing, messaging and payment.

The way you can get to anything quickly. It is the best multi family software I have used. The email functions, the scheduled payments, reporting is super easy. I like how you can save your favorite reports, it makes close out so much easier!

That they charge the residents a $1.95 billing fee to use their checking account. I understand the need for charging for credit cards, but checking account should be free, especially for the patrons who enroll in automatic billing.

I would recommend this product to companies that are in the market. I have used OneSite, Esite, Yardi, Entrata and Entrata is by far my favorite.

Residents being able to pay their rent through scheduled monthly payments and sends automatic delinquency notices. This saves me so much time each month, not having to research who is late and write letters for each resident, then deliver to their door or email. It is very time efficient to have this feature. I also love the ease of sending mass emails and being able to choose a type of floorplan or floor level when sending emails. It makes it easy to target the correct residents without sending useless information to the entire property.

The ease and user friendly parts of this software are amazing. Before we got Entrata we had to open three websites to do everything we needed to do. Now we just have to open Entrata to talk to prospects, help out reaidents and send leases or any ither important documents over.

When we first switched over go Entrata there were a few problems. Including being unable to change the lease once it was sent. The lease was also missing important parts.

Make sure the lease has all of your documents in it!

The ease of use and being able to do everythjng with just one software instead of three.

The ease of processing payments and different payment options, access to lead information and online apps.

It's not that user friendly. The interface seems very dated to me. They could definitely do better on the that front.

Our company doesn't do trainings with/on Entrata I think if I had more training I would appreciate it more.

The payment processing side definitely makes it easier, as for the online applications they are either great or horrible. Using the online apps sometimes creates more work for us as they are not required to fill in all fields and Entrata still allows them to submit it, then we have to follow up with them for the missing information.

This is a one stop shop for most everything needed in my role. I can use it to keep track of applicants and then turn around and email residents all without ever leaving the system.

Changing to entrata was not fun at first. Despite having specific settings applied over and over we still had many issues with the auto generation of leases. Slowing down and ultimately hurting my leasing numbers.

The ability to delegate more duties to staff that before would have taken much more training. Entrata was very user friendly and when the system would function correctly it was easy to limit the ability of staff so we could trust they were only working within their scope of responsibility.

System is easy to use for front end users. The ease of set up was nice.

Admin backed is clunky. Settings are moved during updates. Update information is not comprehensive at all. The set up may have been easy it took several months of work to get all the settings correct to ensure our teams has the right work flow.

More streamlined support - customer support- sales. There are too many products that do not overlap well. They system functions as many individuals rather than a solid system.

The ability to have a lead come in then interact from there to the moment they move out is seamless.

I like that I can handle everything from submitting an app, to screening, and lease generation.

I wish that my company did not limit the actions we are able to perform.

It is a great tool to keep all of the information in one place starting with the application process, through approval, and once they are a resident. We upload all documenets (app, proof of income, renter's insurance, etc...) which allows us to be paperless. Also, Entrata integrates with several ILS to keep pricing and specials updated.

It keeps us more organized by have everything in once place as well as keeping all documents uploaded allowing us to be paperless.

I like how it houses all information regarding the property tenants including (payments, floorplan, notes, and lease document details). It ensures the property can effectively communicate and organize information. I really enjoyed going to just one place to find all the information.

I disliked how it didn't have an option to show those who were transfer renewal tenants. If they did, it was very hard to find and it made the workflow slightly more difficult. Another downfall was there was no place to show people who were releting their unit or information on the process.

Use it, it is apparently one of the better programs to use.

Entrata helped workflow easily when interacting with tenants and getting stuff done in a timely manner.

I like the dashboard feature and how everything is front and center.

Their tech support team doesn't read support tickets and asks redundant questions that have already been answered in the request.

I was used to using OneSite and the transition was difficult at first. There are still items I miss from OneSite but I know Entrata is implementing new features all the time. Definitely take the time to get the proper training.

We use Entrata for property management. The software is good but they are new and still working out some bugs.

We love Entrata software because it's SO much easier to do a financial move-in and move-out. Refunds are a breeze in comparison to what we were using prior. Ledgers are easier to read and understand. Student housing can be a beast with leasing, and Entrata eased the messy burden.

The glitches when random tenants are pre-charged rent prior to the due date and they all call freaking out, or when the system shows the entire semester's rent due, and every month, they can't tell what they actually owe.

Unit transfers are difficult as well.

Yes

Mass emails are so much faster now as well. Work orders don't have to be printed out on hard copy and floating all around. It makes everything smoother for the tenants and us.

I love the ease of use of Entrata. Having used OneSite before, Entrata is much more user friendly and definitely easier to learn. I really enjoyed their training videos as well as the help feature. Our staff members enjoy all of the different reports that Entrata lets you pull, making our job easier one click at a time.

The only thing I have ever had an issue with is the updates. Sometimes they come at very inconvenient times when I am trying to work on the system.

Entrata helps me reach out to potential customers more consistently and I have seen an increase in how many returning customers we have from our follow up.

Easy to learn, intuitive. When utilized in its full capacity the bulk unit assignments feature is extremely helpful.

Experienced many bugs in the system. There have been times where I have not been able to trust the bulk unit assignment board, or residents and guarantors have gotten switched around and information lost.

I have experienced a lot of glitches which have been very frustrating. If Entratas full functionality is utilized I think that it can be really great and useful, but I don't fully trust its reliability because of the glitches I have experienced.

Unit assignments are easier when the full functionality is used, as long as it doesn't glitch.

I like that we are able to send mass communication via email to residents in our community. I like that we can upload and post rent all within the same application, and can have it sync with Yardi ledgers easily.

I don't like how long it takes to search AR payments of residents/prospects at times.

It is helpful to be able to upload checks and post them directly to residents. It syncs well with Yardi, so we are able to see if rent has mistakenly been accepted via personal check, when a resident has been restricted to paying with certified funds only.

I don't like anything about Entrata other than the fact that it enables me to take payments

Pretty much everything. I'm not sure if it's just how we use it within our company or if I need further information on what all I can use it for but I don't enjoy using it.

None, it creates more problems than it solves.

clean dashboard, easy to login, but very basic code that is likely outdated since others have reported glitches. I guess, due to issues, I really don't have anything good to say...

error code for no reason when trying to change a rent amount and no customer service, # to call. 3 days after sending a screenshot of my error message, no response! In this day and age, this is unacceptable.

too many better options with more secure payment security. I would not use this software for renters with my comercial properties. I've submitted 2 requests to help with my error message (first request 3 days ago via email) no known number published for customer support. I would not recommend using this company

paying buiness rent

The lead tracking / prospect dash board. The leasing process is very streamlined, starting from the online application. The approval process is seamless.

Entrata did not integrate with Blue Moon forms, which was our lease generating software.

The lead / prospect dashboard has an option to mass-email and text prospects. When this is done, a time stamp is added to the activity stating who the agent is, and when this took place. It made it easy to stay competitive, while ensuring all traffic was being followed up with.

I like that we are able to generate leases and renewal offers, email residents, upload lease files and process applications all in one place

I wish that when they did updates they would do more of a 'how to' on the updates. Usually they just tell you that an update happened and you have to guess.

Our company has a Help Desk that is suppose to help with Entrata questions. If you have the opportunity to have an actual Entrata rep instead I would recommend it.

We are creating business with it. All of our leads, applicants and residents are in this software. It gives us the ability to only need one software.

The organization of work orders! On the go ability while out on property! I can check work orders and look up residents!

Needs a mobile app for phones not just tablet, but the mobile site works fine

Mainly work orders and make ready. We keep up to date on it all so we can get everything done quick

The software is, for the most part, extremely user friendly and easy to navigate. The activity log that documents every little move is extremely helpful. Nice to be able to see when a resident has seen or not seen an email.

After updates, things can be way different with no warning. Sometimes reports take hours to download.

Go for it!

We have been able to go almost completely paperless.

The amount of reports I can choose from

The password changing so often (forcing that actually messes with individuals who change all their passwords at the same time

Mass emails. Saves time when messaging all residents. It's very convenient.

I only like that I can accept payments and online applications with the help of their software

basically everything. It's slow, it works on and off. I just HATE It (a lot)

accept electronic and payments via card as well as applications online

So user friendly and intuitive! I would highly recommend using this system

Not much. The only thing was that we were unable to use electronic leasing because of Canadian laws, that was the only downside.

Ease of tracking lease and payment information, so easy to communicate with your team through the notes section, all around great system for property management

I like that Estrada syncs with Yardi for leads, prospects, residents, and past residents. It keeps everyone organized and its very customizable

I wish we were able to see how much people put their auto-pay as when they sign up for that feature.I also wish that we could customize the email template a little more when we send out things to residents.

I think it makes my job easier having this software sync with so many others. It is easy to use and I didn''t need too much training on it

We are able to send out leases online (syncs with blue moon) and it gives us the ability to send emails to residents much easier.

Entrata has streamlined and simplified the leasing process from start to finish for me. I really enjoy the efficiency of the model. Running reports has never been easier. Everything has its kinks, but overall I would recommend Entrata and feel confident saying it will be the best thing for a management company.

Sometimes reports do not run correctly.

Yes.

Leasing is simple. From start to finish, everything is one place.

I love the fact that Entrata is super helpful for bulk placements. I have not found another management software that is so great for student housing.

Entrata can be glitchy and a pain sometimes. For instances, sometimes if you have two accounts open at once, it changes the account you are working on!

Great for student housing!

Entrata is great for roommate matching. It helps since I do not have to place each person by hand based on their interests.

It has so many useful reports and does all the hard work for me.

It can take a while to learn how to use effectively.

Practice makes perfect and since my whole office uses it, someone use knows something I don’t and can help me learn faster.

I love how this program unifies all the other programs we use at each of our properties

Sometimes the site can be slow and frustrates both residents and clients

We are ensuring that all our sites are consistent and are on one platform... Entrata has allowed our properties to use a site with ease that contains all their services, accounting, utilities, etc.

I like that prospects and current residents are all in one site so you have less log in's.

That there is two choices to renew a resident but only one is the "right way".

Having leases that require e-signatures is a lot easier with people committing to signing leases.

I love how intuitive Entrata is. The design is bold and clean, making it easy to navigate.

Entrata is not a one-stop shop. We also have to use Yardi and the two systems do not always sync correctly.

We use Entrata for leasing and following up with leads. It is much cleaner and easier than Yardi, making our time more efficient

Their support staff is always more than willing to work through any issues.

Generally pretty satisfied. Entrata has always been very responsive in resolving any issue that we've had.

I'd highly recommend using Entrata's features that we used, which is limited to e-payments and online applications.

We use many Entrata products from guest cards, to online leases, to the e-payment portal.

Lots of robust features for managing residents, leads, properties, etc.

Too many features. Customer service is NOT GOOD.

Do you research. There are other competitors out there. With the recent Yardi lawsuit, Entrata took a major hit.

Property management — managing residents: maintenance requests, rent, etc.

I truly enjoy using entrata- I enjoy how user friends it is!!

There are constant updates and often ones that don’t make the leasing process more efficient

It helps us to manage our lead and resident activity effectively

Ease of use for properties of all experience levels.

Support system could be better when it comes to helping the user.

Best of all worlds.

Streamlines.