Entrata Reviews & Product Details

Entrata is very user friendly once you understand the layout, and it keeps everything centralized in one platform. I like that leasing, resident accounts, work orders, and reporting are all integrated, which makes day to day property management much more efficient. The reporting tools are especially helpful for tracking occupancy, delinquency, and leasing performance. It also makes communication and documentation easy to reference, which helps keep our team organized and accountable. Review collected by and hosted on G2.com.

As a leasing agent who uses Entrata every day, it can sometimes feel a little slow or require more clicks than necessary to complete simple tasks. During busy seasons when I’m working with multiple prospects at once, switching between tabs and screens can slow me down. It also takes time to fully learn where everything is located, so there’s a learning curve for new team members. Overall it works well, but streamlining a few common leasing functions would make it even more efficient. Review collected by and hosted on G2.com.

I like Entrata because it's easy and simple to use, and once you learn the processes and procedures, it's not complicated and goes pretty fast. I use it for work, and I appreciate that I can run reports quickly and see everything exactly as I need. It resolves any communication issues because everything is documented. Entrata is easy to learn and understand, much clearer than other interfaces in leasing. I find the quick accessibility and organization of the site valuable, as everything is organized exactly where you need it, with tabs for residents, leads, maintenance, and reports. You don't have to search for anything, which makes things so much easier. The initial setup was simple, with management just giving me access. Review collected by and hosted on G2.com.

I don't like that in the application process, if there's an unknown character or a phone number that's too long in the guarantor's application, it won't let us generate the lease agreement. I wish it would flag it when the applicant is adding that. It's especially problematic since we deal with a lot of international students, and it doesn't work all the way, causing more technical difficulties. Then we have to search down what the problem is. Review collected by and hosted on G2.com.

Entrata recently adjusted their guest cards to automatically opt prospects in for text messaging which has been a HUGE help. Also, their Digital Marketing Bundle has saved my team 21 hours per person per month (84 hours total). Amazing! Review collected by and hosted on G2.com.

In email campaigns, Entrata has an AI feature to help with mass emails. However, the AI doesn’t use Entrata’s merge fields so you need to delete the AI attempts at merge fields and replace with Entrata’s, creating concern over using AI at all until fixed as it hurts the brand to miss an edit Review collected by and hosted on G2.com.

I really like how with Entrata, everything lives together in one place, making it easy to follow up and follow along with residents. The emailing feature and the handling of financials and maintenance requests are standout aspects for me. The whole company can have eyes on a resident at any time, knowing where something is sitting, pending, or has been requested. Entrata is more user-friendly, can do more, and offers more automated emails and templates, which is great for our needs. The initial setup was seamless, and it's a product I'm highly likely to recommend. Review collected by and hosted on G2.com.

I wish there was an @ function on the side where we work to communicate with people to fix things. It would be nice if there was a queue for agents so not so many hands are in the same pot. Also, if something needed to be fixed, being able to @ the person or team instead of having to send screenshots through an email separately would be great. Review collected by and hosted on G2.com.

I use Entrata for communication, leasing, marketing, maintenance requests, and reporting. I love how it streamlines everything in one location, helping me communicate on a mass level with all residents and view updates on work orders easily. It's really helpful! I really like that I can locate any reports I need to see how the property is doing. The communication center is great for sending out mass emails, and the library is terrific for finding necessary reports. The maintenance tab helps me provide updates to residents. The initial setup was seamless with no issues, and I'd highly recommend it to a friend or colleague. Review collected by and hosted on G2.com.

There isn't anything that I dislike. Review collected by and hosted on G2.com.

It has a great amount of organizational features and is able to integrate with multiple APIs! I think if it could expand it might even see more common place in other scenarios besides leasing Review collected by and hosted on G2.com.

Its not optimized for lower-end PCs

The UI can use a bit of a touch-up regarding the various amounts of tabs, searching for things takes a bit if youre not familiar

Setting up Guest Cards and Applications can sometimes be a tedious process Review collected by and hosted on G2.com.

Entrata is very user-friendly. I have employees to train fairly regularly, and this platform makes it really easy to get them up to speed. We use Entrata daily! Review collected by and hosted on G2.com.

The only thing I wish I could change about Entrata is having more access to make changes without always needing to go through a specific point person at the company, although I understand why it’s set up this way. Review collected by and hosted on G2.com.

Entreat has w way of now filtering out prospects rhat are starting the application process which is extremely helpful in seeing who I need to make a promotion communication for day to day duties in office. Review collected by and hosted on G2.com.

I do still feel that customer support should be more accessible to every position in property management this would help a lot when it comes to getting quick answers to prospects that have put in applications with a screening issue, etc. Review collected by and hosted on G2.com.

I really like Entrata for its organization and how it helps me continue to contact incoming applicants and new leads. It's also very organized and exceptionally easy to navigate, which makes it easier for me to send leases and contact residents and applicants I might forget about due to the large volume. Entrata has helped me stay organized, managing incoming leads effectively. Review collected by and hosted on G2.com.

Sometimes the system glitches, especially with applications. If there's a duplicate guest card or account and I delete it, sometimes both accounts get deleted because the numbers and emails are connected. There's also a citizenship glitch where I have to manually set the citizenship. Review collected by and hosted on G2.com.

I use Entrata for work because it helps me process things quicker and efficiently. I like that it helps me attain the information I need and effectively process move-ins and move-outs. It's a great program that gives me tools to make my job run smoothly, and I use it every day because of its quickness. I find it easy to use and highly recommend it for efficiency. Review collected by and hosted on G2.com.

Sometimes there are glitches in the system, but what other system doesn't? Entrata sometimes doesn't allow me to send mass emails to all the residents and usually takes more of my time during my workday. Review collected by and hosted on G2.com.