SOCi Features

As reported in 1683 SOCi reviews. Reports on the performance of social media posts and campaigns.

Allows the creation, management, and scheduling of content to be shared across social media channels. This feature was mentioned in 1713 SOCi reviews.

Identifies trends in social media campaigns, such as optimal posting times, to improve performance. 1609 reviewers of SOCi have provided feedback on this feature.

As reported in 1668 SOCi reviews. Centrally manages social media content and conversations across multiple social channels.

Provides features for managing and optimizing paid advertisements across social channels. 1515 reviewers of SOCi have provided feedback on this feature.

Allows for categorizing or grouping individual posts to streamline social media marketing campaigns. This feature was mentioned in 1507 SOCi reviews.

As reported in 1243 SOCi reviews. Product functionality for social advertising.

As reported in 1186 SOCi reviews. Overview of all media purchases and campaigns in a single interface.

Enables marketer to set metrics by which their campaigns are automatically optimized. This feature was mentioned in 693 SOCi reviews.

Based on 1185 SOCi reviews. Amount and quality of inventory partner sites on which ads can be placed.

Based on 1143 SOCi reviews. Enables marketers to edit campaigns in bulk as opposed to one piece at a time.

Allows marketer to upload campaign inventory in a single batch instead of one piece at a time. 1144 reviewers of SOCi have provided feedback on this feature.

Based on 1101 SOCi reviews. Ensures marketer's ad reach and performance is not inflated by bots or spam websites.

As reported in 1077 SOCi reviews. Allows marketer to set a daily or weekly campaign budget that the ad sever uses to make appropriate bids.

Tools offered for creating and optimizing creative components of campaigns. 1120 reviewers of SOCi have provided feedback on this feature.

Supports rich media display and video ads that involve user interaction. This feature was mentioned in 1081 SOCi reviews.

Allows for ads to be placed in mobile apps. This feature was mentioned in 1055 SOCi reviews.

Supports rich media mobile ads that involve user interaction. This feature was mentioned in 1060 SOCi reviews.

Able to target desired audiences based on demographics and behavior variables. 1161 reviewers of SOCi have provided feedback on this feature.

Able to tailor ads based on consumer general region, state or designated market area (DMA). 1090 reviewers of SOCi have provided feedback on this feature.

Based on 1103 SOCi reviews. Able to match the marketer's ad with specific content on a site or page.

As reported in 1082 SOCi reviews. Application Programming Interface - Specification for how the application communicates with other software such as other ad servers, DSPs, DMPs, etc.

Able to create custom reports to cater to specific metrics and key performance indicators. 1112 reviewers of SOCi have provided feedback on this feature.

Based on 1156 SOCi reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

As reported in 1169 SOCi reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

As reported in 1089 SOCi reviews. Provides features to allow scaling for large organizations.

As reported in 1133 SOCi reviews. Allows administrators to customize to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. This feature was mentioned in 1121 SOCi reviews.

As reported in 681 SOCi reviews. Alerts marketer of the performance of particular campaigns.

As reported in 32 SOCi reviews. Allows business to edit conversations to meet the unique needs of one's business.

Based on 32 SOCi reviews. Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. This feature was mentioned in 31 SOCi reviews.

Provide tools for live chat on one's website. 78 reviewers of SOCi have provided feedback on this feature.

As reported in 82 SOCi reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 82 SOCi reviews.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 82 SOCi reviews.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 76 SOCi reviews.

Can collect and store information from interlocators, such as email, phone number, etc. 87 reviewers of SOCi have provided feedback on this feature.

As reported in 785 SOCi reviews. Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool.

Allows users to export reports from the product into an .xsl, .csv, or .pdf file. This feature was mentioned in 786 SOCi reviews.

As reported in 779 SOCi reviews. Allows marketer to add, track, and measure a multitude of social media accounts.

Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere. This feature was mentioned in 766 SOCi reviews.

As reported in 801 SOCi reviews. Analyzes and illustrates follower information such as demographics, location, interests, etc.

Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience. 815 reviewers of SOCi have provided feedback on this feature.

As reported in 725 SOCi reviews. Tracks and measures the success of paid advertising initiatives run on social media sites.

Analyzes the performance of hashtags and identifies popular or trending hashtags. This feature was mentioned in 726 SOCi reviews.

Uses AI to accurately assess the sentiment of social media content based on keywords and phrases. This feature was mentioned in 726 SOCi reviews.

Based on 980 SOCi reviews and verified by the G2 Product R&D team. Provides a forum for customers to give feedback and data storage for company analysis.

Based on 952 SOCi reviews and verified by the G2 Product R&D team. Allows users to get real-time information on competitors performance and reputation.

Based on 978 SOCi reviews and verified by the G2 Product R&D team. Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Based on 933 SOCi reviews and verified by the G2 Product R&D team. Helps monitor the overall performance of marketing efforts and brand establishment.

Based on 1027 SOCi reviews and verified by the G2 Product R&D team. Provides a centralized hub and management tools for all data points related to online reputation.

Based on 1019 SOCi reviews and verified by the G2 Product R&D team. Helps track and monitor social media trends and interactions.

Helps manage social messaging and measures the full impact of social campaigns. 1032 reviewers of SOCi have provided feedback on this feature.

Based on 957 SOCi reviews and verified by the G2 Product R&D team. Helps manage ad messaging and measures the full impact of digital advertising campaigns.

As reported in 576 SOCi reviews. Gives visibility into employee performance and each individual's impact on reputation initiatives.

Based on 919 SOCi reviews and verified by the G2 Product R&D team. Helps establish a workflow that allows team members to communicate effectively and collaboratively.

Based on 157 SOCi reviews. Allows businesses to upload their location information en masse.

As reported in 149 SOCi reviews. Product is intended for specific types of content management systems.

As reported in 161 SOCi reviews. Provides analytics concerning traffic to each location.

Provides data on customers and customer behavior based on location. 161 reviewers of SOCi have provided feedback on this feature.

As reported in 169 SOCi reviews. Allows customers to see a full list of all locations.

As reported in 161 SOCi reviews. Allows customers to filter locations based on products or other categories.

As reported in 161 SOCi reviews. Map is supported on mobile devices.

Product can use geolocation to automatically point customers toward the closest location. This feature was mentioned in 158 SOCi reviews.

Ability to submit location data to a wide variety of digital services This feature was mentioned in 629 SOCi reviews.

Ability to submit location data to major aggregators 623 reviewers of SOCi have provided feedback on this feature.

Consistently monitors search engines and directories and removes duplicate listings 617 reviewers of SOCi have provided feedback on this feature.

Offers the ability to enhance listings with menus, photos, videos, or other rich data 637 reviewers of SOCi have provided feedback on this feature.

As reported in 654 SOCi reviews. Changes to location data are synced across listings immediately and in real time

Provides data or insights into listing performance and engagement 662 reviewers of SOCi have provided feedback on this feature.

Monitor and report on ranking in local search results 410 reviewers of SOCi have provided feedback on this feature.

Based on 423 SOCi reviews. Report on local citations and distribute accurate listing data to directories and search engines

As reported in 428 SOCi reviews. Optimize or automate content for Google My Business

As reported in 421 SOCi reviews. Monitor online reviews and brand reputation

Based on 430 SOCi reviews. Integrate with social media and offer management or automation tools

As reported in 436 SOCi reviews. Provide insights and data visualizations from a comprehensive dashboard

As reported in 1555 SOCi reviews. Enables users to visualize all scheduled social campaigns and content in a timeline or calendar.

Allows users to upload and publish brand content from a shared library. This feature was mentioned in 1525 SOCi reviews.

Collects all customer messages and inquiries from multiple social channels and delivers them to a unified inbox. 1401 reviewers of SOCi have provided feedback on this feature.

Based on 1416 SOCi reviews. Automates the content approval process to ensure social posts are approved by managers or clients before publishing.

Allows administrators to assign permissions for different users or teams to access certain platform features. This feature was mentioned in 1467 SOCi reviews.

As reported in 1457 SOCi reviews. Provides features for creating or editing social media assets.

Based on 35 SOCi reviews. Provides personalized responses to interlocator based on segmentation or past responses.

As reported in 33 SOCi reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator. 33 reviewers of SOCi have provided feedback on this feature.

Customize your chat workflows with rules and automations. 90 reviewers of SOCi have provided feedback on this feature.

Has the ability to connect interlocator with a human agent when the need arises. 81 reviewers of SOCi have provided feedback on this feature.

Based on 84 SOCi reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Based on 186 SOCi reviews. Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor

Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings This feature was mentioned in 187 SOCi reviews.

As reported in 185 SOCi reviews. Offers pre-built templates for creating surveys with different audiences or use cases

Provides tools for distributing surveys through email, SMS, social media, etc. 184 reviewers of SOCi have provided feedback on this feature.

Helps create more intelligent surveys based on respondent's actions and answers This feature was mentioned in 180 SOCi reviews.

Allows users to customize survey colors, logos, and URLs to match company branding 179 reviewers of SOCi have provided feedback on this feature.

Based on 141 SOCi reviews. Ability to embed videos, photos, or other rich media

Based on 181 SOCi reviews. Provides tools to visualize and analyze data

Allows integration with third -party reporting and business intelligence applications This feature was mentioned in 180 SOCi reviews.

Based on 182 SOCi reviews. Allows users to export reports from the product into an .xsl, .csv, or .pdf file

Allows administrators to set permissions on viewing, filtering, or sharing survey results 183 reviewers of SOCi have provided feedback on this feature.

As reported in 66 SOCi reviews. Allows users to generate text based on a text prompt.

As reported in 66 SOCi reviews. Condenses long documents or text into a brief summary.

Based on 32 SOCi reviews. Allows users to generate text based on a text prompt.

As reported in 32 SOCi reviews. Condenses long documents or text into a brief summary.

As reported in 757 SOCi reviews. Allows users to generate text based on a text prompt.

As reported in 48 SOCi reviews. Produces finished or near-finished content with minimal human intervention beyond templating and prompting.

Based on 47 SOCi reviews. Generates high-quality content that adheres to brand guidelines.

As reported in 48 SOCi reviews. Provides content generation at scale with efficient response times and quick turnaround.

Based on 48 SOCi reviews. Acts as a central hub for teams to collaborate and coordinate on large-scale content efforts.

Maintains regulatory compliance to ensure company data privacy and protection. 48 reviewers of SOCi have provided feedback on this feature.

Based on 48 SOCi reviews. Features guardrails to prevent harmful or offensive content generation.

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 33 SOCi reviews.

Allows users to automate responses to customer inquiries across various channels. 32 reviewers of SOCi have provided feedback on this feature.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 32 reviewers of SOCi have provided feedback on this feature.

Based on 32 SOCi reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Based on 32 SOCi reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Based on 32 SOCi reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.

Based on 32 SOCi reviews. Allows the AI agent to identify and resolve issues without user intervention.

Allows users to automate responses to customer inquiries across various channels. 35 reviewers of SOCi have provided feedback on this feature.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 35 reviewers of SOCi have provided feedback on this feature.

As reported in 35 SOCi reviews. Allows users to automate the handling, processing, and management of documents.

Based on 35 SOCi reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly. This feature was mentioned in 35 SOCi reviews.

Based on 35 SOCi reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention. 35 reviewers of SOCi have provided feedback on this feature.

Based on 35 SOCi reviews. Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries. This feature was mentioned in 35 SOCi reviews.

As reported in 35 SOCi reviews. Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Based on 35 SOCi reviews. Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support. 35 reviewers of SOCi have provided feedback on this feature.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. This feature was mentioned in 35 SOCi reviews.

Based on 35 SOCi reviews. Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately. 35 reviewers of SOCi have provided feedback on this feature.

Based on 35 SOCi reviews. Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Capability to perform complex tasks without constant human input 49 reviewers of SOCi have provided feedback on this feature.

Based on 49 SOCi reviews. Works across multiple software systems or databases

As reported in 48 SOCi reviews. Improves performance based on feedback and experience

As reported in 47 SOCi reviews. Anticipates needs and offers suggestions without prompting

Based on 46 SOCi reviews. Makes informed choices based on available data and objectives

Based on 210 SOCi reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes 208 reviewers of SOCi have provided feedback on this feature.

Based on 212 SOCi reviews. Works across multiple software systems or databases

Improves performance based on feedback and experience This feature was mentioned in 211 SOCi reviews.

Based on 212 SOCi reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives This feature was mentioned in 211 SOCi reviews.

Capability to perform complex tasks without constant human input 375 reviewers of SOCi have provided feedback on this feature.

As reported in 373 SOCi reviews. Ability to break down and plan multi-step processes

Based on 374 SOCi reviews. Works across multiple software systems or databases

Improves performance based on feedback and experience This feature was mentioned in 373 SOCi reviews.

Based on 374 SOCi reviews. Engages in human-like conversation for task delegation

As reported in 374 SOCi reviews. Anticipates needs and offers suggestions without prompting

Based on 373 SOCi reviews. Makes informed choices based on available data and objectives

As reported in 197 SOCi reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases This feature was mentioned in 195 SOCi reviews.

Improves performance based on feedback and experience 193 reviewers of SOCi have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting 195 reviewers of SOCi have provided feedback on this feature.

Based on 194 SOCi reviews. Makes informed choices based on available data and objectives

As reported in 227 SOCi reviews. Capability to perform complex tasks without constant human input

As reported in 229 SOCi reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases This feature was mentioned in 230 SOCi reviews.

Improves performance based on feedback and experience 230 reviewers of SOCi have provided feedback on this feature.

Anticipates needs and offers suggestions without prompting 229 reviewers of SOCi have provided feedback on this feature.

Based on 230 SOCi reviews. Makes informed choices based on available data and objectives

As reported in 60 SOCi reviews. Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting This feature was mentioned in 60 SOCi reviews.

Makes informed choices based on available data and objectives This feature was mentioned in 60 SOCi reviews.