SOCi Features

Reports on the performance of social media posts and campaigns.

Allows the creation, management, and scheduling of content to be shared across social media channels.

Identifies trends in social media campaigns, such as optimal posting times, to improve performance.

Manage and post content across multiple social media accounts and platforms simultaneously

Provides features for managing and optimizing paid advertisements across social channels.

Allows for categorizing or grouping individual posts to streamline social media marketing campaigns.

Manage multiple campaigns in one system

Initiate interactions with customers by proactively starting conversations or providing informational content

Establish rules for automatic propagation of social media posts across one or more channels

Analyze and gain insights into data in real-time

Product functionality for social advertising.

Overview of all media purchases and campaigns in a single interface.

Enables marketer to set metrics by which their campaigns are automatically optimized.

Amount and quality of inventory partner sites on which ads can be placed.

Enables marketers to edit campaigns in bulk as opposed to one piece at a time.

Allows marketer to upload campaign inventory in a single batch instead of one piece at a time.

Ensures marketer's ad reach and performance is not inflated by bots or spam websites.

Allows marketer to set a daily or weekly campaign budget that the ad sever uses to make appropriate bids.

Tools offered for creating and optimizing creative components of campaigns.

Supports rich media display and video ads that involve user interaction.

Allows for ads to be placed in mobile apps.

Supports rich media mobile ads that involve user interaction.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Ads that target individuals who have previously interacted with a brand or visited a specific website

Able to target desired audiences based on demographics and behavior variables.

Able to tailor ads based on consumer general region, state or designated market area (DMA).

Able to match the marketer's ad with specific content on a site or page.

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Application Programming Interface - Specification for how the application communicates with other software such as other ad servers, DSPs, DMPs, etc.

Able to create custom reports to cater to specific metrics and key performance indicators.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

Provides features to allow scaling for large organizations.

Allows administrators to customize to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views.

Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.

Alerts marketer of the performance of particular campaigns.

Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure

Create, distribute, and/or monitor campaigns that include banners, overlays, rich media, and other display ads.

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage advertised inventory that is featured and tracked across marketing campaigns

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Store, manage, and track all electronic documents in a centralized location

Create, save, and store files

Create, design and manage workflows for repetitive tasks

Manage, store and organize emails within the system or via third-party apps

Create, distribute, and/or monitor campaigns that include banners, overlays, rich media, and other display ads.

Track and manage schedules and meetings via an integrated calendar

Create, manage and track all task activities and progression

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Specify or track the date/time a project, task, etc., is due for completion

Manage contact details and communication with clients

Plan and coordinate all the resources, costs and time needed to execute assignments

Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Editing tool that allows users to drag and drop images, icons, widgets, or other components

Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority.

Provide tools for live chat on one's website.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc.

Analyze data and automatically generate insights using AI/ML technologies

Copy on the page or chat window encouraging the user to engage with the chat option

Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool.

Allows users to export reports from the product into an .xsl, .csv, or .pdf file.

Allows marketer to add, track, and measure a multitude of social media accounts.

Alter the layout and content of reports

Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere.

Analyzes and illustrates follower information such as demographics, location, interests, etc.

Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience.

Tracks and measures the success of paid advertising initiatives run on social media sites.

Analyzes the performance of hashtags and identifies popular or trending hashtags.

Uses AI to accurately assess the sentiment of social media content based on keywords and phrases.

Identify the source channel that resulted in a new lead in the system

Analyze and gain insights into data in real-time

Interact with data visualization elements, such as charts and graphs, to drill down into data

View and track pertinent metrics to find patterns and gain insights from data

Track and interpret campaign performance metrics

Track and monitor a specific set of keywords

Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion

Track and document all activities across devices, networks, and other systems

Tracks metrics that provide insight into how a user interacts with any interface or product

Review data from past periods to reveal recurring tendencies and predict future performance

Provides a forum for customers to give feedback and data storage for company analysis.

Allows users to get real-time information on competitors performance and reputation.

Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Evaluating strengths and weaknesses of companies with the same target audience

Helps monitor the overall performance of marketing efforts and brand establishment.

Provides a centralized hub and management tools for all data points related to online reputation.

Helps track and monitor social media trends and interactions.

Helps manage social messaging and measures the full impact of social campaigns.

Helps manage ad messaging and measures the full impact of digital advertising campaigns.

Automatically monitor and receive alerts for any new online reviews

The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.

Create, save, and re-purpose templates for emails, forms, etc.

Optimize and manage the search engine optimization efforts for a website or digital content

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Identify, track, and respond to negative feedback

Track and monitor a specific set of keywords

Gives visibility into employee performance and each individual's impact on reputation initiatives.

Helps establish a workflow that allows team members to communicate effectively and collaboratively.

Allows businesses to upload their location information en masse.

Product is intended for specific types of content management systems.

Provides analytics concerning traffic to each location.

Provides data on customers and customer behavior based on location.

Track and analyze information regarding website visitors

View and track pertinent metrics to find patterns and gain insights from data

Allows customers to see a full list of all locations.

Allows customers to filter locations based on products or other categories.

Access software remotely via mobile devices

Product can use geolocation to automatically point customers toward the closest location.

Manage and support multiple locations

Search and filter data across systems to locate required information by entering keywords or certain criteria

Ability to submit location data to a wide variety of digital services

Ability to submit location data to major aggregators

Consistently monitors search engines and directories and removes duplicate listings

Offers the ability to enhance listings with menus, photos, videos, or other rich data

Changes to location data are synced across listings immediately and in real time

Provides data or insights into listing performance and engagement

Monitor and report on ranking in local search results

Report on local citations and distribute accurate listing data to directories and search engines

Optimize or automate content for Google My Business

Monitor online reviews and brand reputation

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Provide insights and data visualizations from a comprehensive dashboard

Collect and analyze traffic data about website visitors

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Track the amount of clicks on individual products to measure campaign results

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Manage advertising space and its sales within your network or publication

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Monitoring and organizing references from a webpage to external sites and internal pages

Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites)

Optimize and manage the search engine optimization efforts for a website or digital content

Track and monitor reviews of products or services

Enables users to visualize all scheduled social campaigns and content in a timeline or calendar.

Allows users to upload and publish brand content from a shared library.

Collects all customer messages and inquiries from multiple social channels and delivers them to a unified inbox.

Automates the content approval process to ensure social posts are approved by managers or clients before publishing.

Allows administrators to assign permissions for different users or teams to access certain platform features.

Provides features for creating or editing social media assets.

Store and manage images

Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator.

Manage and support multiple languages

Customize your chat workflows with rules and automations.

Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response.

Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor

Tailored or customizable questions for more targeted and relevant data collection

Offers pre-built templates for creating surveys with different audiences or use cases

Provides tools for distributing surveys through email, SMS, social media, etc.

Distribute a survey via mobile devices

Survey popup over a webpage to specific users based on their behavior

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Survey design technique that directs respondents to different questions based on their previous answers

Allows users to customize survey colors, logos, and URLs to match company branding

Ability to embed videos, photos, or other rich media

Provides tools to visualize and analyze data

Allows integration with third -party reporting and business intelligence applications

Allows users to export reports from the product into an .xsl, .csv, or .pdf file

Allows administrators to set permissions on viewing, filtering, or sharing survey results

Provides a channel for team members to share media files, communicate, and work together

Share and present designs

Analyze survey results via statistical testing or crosstabs directly within the software

Receive data and information in real time

Interact with data visualization elements, such as charts and graphs, to drill down into data

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Produces finished or near-finished content with minimal human intervention beyond templating and prompting.

Generates high-quality content that adheres to brand guidelines.

Provides content generation at scale with efficient response times and quick turnaround.

Generates content that adheres to predefined brand voice and messaging guidelines.

Generates multimodal content including text, images, audio, or video from user prompts, instructions, or contextual inputs.

Generates and adapts content for multiple languages or regional audiences.

Acts as a central hub for teams to collaborate and coordinate on large-scale content efforts.

Maintains regulatory compliance to ensure company data privacy and protection.

Features guardrails to prevent harmful or offensive content generation.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Process and analyze human language in text or audio form

Generative AI can generate synthetic data and simulate scenarios for training and testing purposes.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Seamlessly integrates with 3rd party websites

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Integration with third-party CRM systems

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience

Identify and map entities within content to improve semantic understanding by AI systems

Connect content to entities and knowledge graph relationships to strengthen contextual signals

Evaluate content context, topic coverage, and meaning to improve semantic discoverability

Strengthen topical authority signals so AI systems recognize content as a credible source

Find prompts where competitors appear but your brand does not.

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

See where your brand appears in AI-generated answers.

Review data from past periods to reveal recurring tendencies and predict future performance

Connect data to tools like GA4, Looker Studio, Tableau, and more

Connect data to tools like GA4, Looker Studio, Tableau, and more

Structure content into retrievable passages optimized for AI search and retrieval pipelines

Optimize content structure and clarity to increase the likelihood of AI-generated citation

Analyze whether content is technically and structurally ready for AI retrieval systems

Evaluate how well content aligns with natural language prompts used in AI search environments

Assess how AI engines classify and represent the brand as an entity.

Track references and citations of organizational content within AI answer engines

Monitor when and how content appears within AI-generated responses

Analyze visibility and performance across AI-powered search and answer environments

Monitor brand visibility across regions and languages.

Measure brand prominence in AI-generated answers to specific queries.

Track which AI bots visit and index your site.

View and track pertinent metrics to find patterns and gain insights from data

Structure digital content so AI-powered search engines and answer systems can interpret and retrieve information accurately

Enhance content with structured data and schema markup to improve machine-readable meaning

Format headings, passages, and metadata to improve how AI systems parse and extract information

Prepare content for retrieval and citation within large language model search and answer systems

Determines optimal message delivery times per user

Runs & optimizes experiments without manual setup

Ingests behavioral & transactional data for real-time decisioning

Connects with CRM & customer data platforms for unified data access

Set up connections to third-party platforms to improve business processes

Analyzing historical and current data and generating a model to help predict future outcomes.

Initiates campaigns based on real-time user actions

Creates audience segments using machine learning predictions

Automate workflows and trigger campaigns based on customer actions

Generates and edits text using machine learning

Builds & launches campaigns without manual workflow configuration

Translates marketing goals into structured campaign strategies automatically

Coordinates messaging across email, SMS, & other channels

Enables campaign creation using natural language prompts

Adjusts campaign execution dynamically based on engagement & performance data

Refines content continuously based on engagement signals

Generates channel-specific marketing content using AI models

Tailors messaging dynamically to individual user attributes

Use AI to generate content in the form of text, images, videos, etc.

Manage the process of attracting and converting business prospects into leads

Perfecting the ads according to audience by adding relevant images, CTA buttons, keywords and more.

Provides guardrails to prevent harmful, offensive, or non-compliant content generation.

Supports AI-generated content labeling or disclosure requirements.

Maintains enterprise-grade security, regulatory compliance, and data privacy protections.

Integrates with marketing channels, CMS platforms, or publishing tools for content distribution.

Supports content approval workflows and content lifecycle management processes.

Centralizes management of generated content and brand assets across teams and campaigns

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Discover the ranking of business based on location-specific keywords at the zip level

Create landing pages or online forms designed to capture new leads and prospects

Adapt content to display differently based on viewer location

Report on email bounce rate statistics

Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns

Identifying problems across various website data points that can prevent the site from ranking on Google and other search engines

Track and interpret campaign performance metrics

Use AI to generate content in the form of text, images, videos, etc.

View and track pertinent metrics to find patterns and gain insights from data

Discover the total number of backlinks, referring domains, and referring IPs going to a domain

Review data from past periods to reveal recurring tendencies and predict future performance

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage and support multiple languages

Addition of necessary external data, applications, tools, or features

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Evaluating strengths and weaknesses of companies with the same target audience

Manage and support multiple locations

Ability that lets users rebrand the software to make it look like their own

Track the usage of certain hashtags

Share internal and external reviews on social media platforms

View and track pertinent metrics to find patterns and gain insights from data

Predict future data based on historical data sets

Encourage your customers to promote your company by providing materials, tools, and reward programs

Automatic reply functionality for incoming messages

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Enables employees to promote their company by supplying them with materials, tools, and reward programs

An extended application or connector that enables users to perform additional services with their current set of tools

Search and filter data across systems to locate required information by entering keywords or certain criteria

Automatically calculate score after the assessment

Application programming interface that allows for integration with other systems/databases

Alter the layout and content of reports

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Customize data fields to support various needs and use cases

Allows businesses to request reviews from their customers

Tracks metrics that provide insight into how a user interacts with any interface or product

Use AI to generate content in the form of text, images, videos, etc.

Compare key metrics for the business against prominent players in the industry

Centralized repository to store content and assets

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Creation and customization of dashboards

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Automatically create schedules based on business needs or employee availability and qualifications

Collect information from multiple sources

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Track and manage schedules and meetings via an integrated calendar

Leave comments and notes on documents for others to view

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Create, design and manage workflows for repetitive tasks

Schedules specific times for content to appear on social media platforms, blogs, websites etc.

An @mention is a way to tag or notify a specific person about a message/post

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Import and export data to and from software applications

Graphical representation of data

Observe and track the demand, usage, progress or quality of a system, product, or user

Define levels of authorization for access to specific files or systems

Track activity of your competitors

Search and filter data across systems to locate required information by entering keywords or certain criteria

Add customized logos and colors to align with company branding

Receive data and information in real time

Active monitoring of systems, applications, or networks

Market event via social media tools

Create and manage advertising campaigns on social media networks

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Active reporting of data and metrics

Set campaign schedules by selecting start, pause, and end dates

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Application programming interface that allows for integration with other systems/databases

Alter the layout and content of reports

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Add customized logos and colors to align with company branding

Create and manage advertising campaigns on social media networks

Find & retrieve relevant data or documents

Manage the process of evaluating documents or requests submitted for approval

Track and monitor a specific set of keywords

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and manage schedules and meetings via an integrated calendar

Create, design and manage workflows for repetitive tasks

Schedules specific times for content to appear on social media platforms, blogs, websites etc.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Review data from past periods to reveal recurring tendencies and predict future performance

Application programming interface that allows for integration with other systems/databases

Graphical representation of data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Market event via social media tools

An @mention is a way to tag or notify a specific person about a message/post

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Use AI to generate content in the form of text, images, videos, etc.

Tracks metrics that provide insight into how a user interacts with any interface or product

Provides a channel for team members to share media files, communicate, and work together

Monitor social media posts or web that mention a particular brand

Assemble applications and processes by dragging over and arranging pre-built components

Leave comments and notes on documents for others to view

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Create, save, and re-purpose templates for emails, forms, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Manage and support multiple languages

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Converting human-readable addresses into geographic coordinates

Pre-designed layouts that can be customized to match preferences and requirements

Automatically identify and save contact information of potential customers

Manage and track all internal and external communication conducted via calls, email, text, or chat

An extended application or connector that enables users to perform additional services with their current set of tools

Determining the physical location of a device in real-time

Application programming interface that allows for integration with other systems/databases

Compare new data with existing records to detect duplicate entries

Optimize and manage the search engine optimization efforts for a website or digital content

Present a catalog of inventory that customers can view

Define levels of authorization for access to specific files or systems

Organize and group data or items based on various criteria

Instructions for reaching a destination

The ability to discover a specific item the customer is looking to purchase

Finding the most optimal routes for drivers based on various factors and constraints

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Preview materials before finalizing projects

Geographic location of visitors determines behavior of the software

Ratings/Reviews

Import and export data to and from software applications

View, create, and interact with maps and other geographic data

Editing tool that allows users to drag and drop images, icons, widgets, or other components

Notifications that are delivered to users as soon as an event occurs

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Use AI to generate content in the form of text, images, videos, etc.

Receive and/or send email notifications for urgent updates, requests, or other information

Track visitors'/audience's responses across web pages and other optimized content

Observe and track the demand, usage, progress or quality of a system, product, or user

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Autocompletion of a word or phrase that the user is typing

Calculate distance between different locations and coordinates

Customize data fields to support various needs and use cases

Ability that lets users rebrand the software to make it look like their own

Visualize locations on a map

Check text for proper grammar usage

Track and interpret campaign performance metrics

Used by marketers and advertisers

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Assists in the ideation process for creating new content, including themes, content types, titles and more

Review data from past periods to reveal recurring tendencies and predict future performance

Send promotional campaigns or transactional messages via text messages

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Create and send email blasts/campaigns

Communicate using direct chat or messages within the system

View and track pertinent metrics to find patterns and gain insights from data

Track activity of your competitors

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Publish and distribute content to targeted audiences

Application programming interface that allows for integration with other systems/databases

Predict future data based on historical data sets

Adjust communications based on previous interactions or personal preferences

Create, save, and re-purpose templates for emails, forms, etc.

Track and analyze user behavior within a system or network

Software program that continuously adjusts its behavior based on observed data

Edit text as needed

Provides a channel for team members to share media files, communicate, and work together

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Optimize and manage the search engine optimization efforts for a website or digital content

Process and analyze human language in text or audio form

Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history

Choose the desired tone for content to be generated

AI-based platform which conducts a conversation via auditory or textual methods

Platforms that assist marketers in identifying relevant keywords for their content, websites, or advertising campaigns

Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding

Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines

Using different methods or channels to connect with customers

Track overall brand presence in AI with a unified metric.

Measure brand presence as a percentage of AI-generated conversations.

Audit and rate content for AI citation readiness.

Attribute web sessions and conversions to AI platforms.

Cluster queries by topic for clearer analysis.

Identify and rank cited domains to inform content strategy.

Check if key pages are accessible to AI crawlers.

Ability that lets users rebrand the software to make it look like their own

Preview content changes’ impact on AI responses before publishing.

Review and enhance schema for better AI comprehension.

Create and manage llms.txt files for AI crawler guidance.

Track brand visibility across ChatGPT, Perplexity, Gemini, Google AI Overviews, Claude, and more.

Application programming interface that allows for integration with other systems/databases

Generate AI-ready articles and FAQs within the platform.

Access curated or suggested prompts for coverage.

Provides a channel for team members to share media files, communicate, and work together

Filter visibility data by buyer persona or job role.

Manage multiple brands with separate dashboards.

Optimize and manage the search engine optimization efforts for a website or digital content

Alert teams to AI-generated brand inaccuracies or errors.

Access authentic user queries sent to AI platforms.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Compare brand frequency and position versus competitors in AI content.

Allow users to access multiple services after entering their login credentials once

Survey or poll in which voice broadcast recipients can communicate responses via the phone

Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page

Allow media to be embedded in the question or answer options

Tracks metrics that provide insight into how a user interacts with any interface or product

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Graphical representation of data

Create and administer polls and surveys

Use AI to generate content in the form of text, images, videos, etc.

Visual representations of words that give greater prominence to words that appear more frequently

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Customize data fields to support various needs and use cases

Create, save, and re-purpose templates for emails, forms, etc.

Manage, store and organize emails within the system or via third-party apps

Allow the audience to interact or engage with the content

Allow users to collaborate and ask questions regarding folders and/or documents within the system

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Application programming interface that allows for integration with other systems/databases

Removes data that is incomplete, inaccurate, or irrelevant from a dataset

Create and send email blasts/campaigns

Protect sensitive data for digital privacy

Allow reviewers to provide anonymous feedback to encourage honest conversations

Modifying a website's URL to enhance readability, branding, or campaign alignment

Integration of respondents' answers from previous survey questions into subsequent questions or text

Practice of collecting data and responses for market research/surveys without an internet connection

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Assemble applications and processes by dragging over and arranging pre-built components

Import and export data to and from software applications

Ensure the answer provided fits set parameters (numerical, positive number, etc.)

Process of dividing customers into groups based on common characteristics

Limit the number of participants with certain characteristics you want to complete the survey

Manage and support multiple languages

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Reminders sent via email

Games or game-like elements to track progress and reward accomplishments

Randomize the displayed order of questions and answer options

Multiple agents work together, share tasks, and coordinate to achieve common goals.

Collection of processes, policies, and standards to manage the storage & usability of enterprise data

Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Build applications without the use of code

Track revisions and updates made to files and navigate between different versions

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Model the varying behavior of a system over time through diagrams

Application programming interface that allows for integration with other systems/databases

Store and save retrievable data

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage a growing amount of work to meet increased demand without compromising performance

Manage budgets, track and optimize spending and align capacity to workload demand

Plan availability and assign specific time slots for tasks and resources

Interact with agents using conversational language

Define levels of authorization for access to specific files or systems

Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more

Identify which applications need to exchange data and enable these data connections

Flexible architecture allowing tailored configurations

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

Tools for the systematic analysis of various types of data or statistics

Helps understand a user's intentions/actions

Interprets what a user is doing based on context and helps guide them through the process.

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Bots that work alongside humans on tasks that cannot be fully automated

Assemble applications and processes by dragging over and arranging pre-built components

Used as a promotional or demonstration tool in sales and marketing presentations

Use AI to generate content in the form of text, images, videos, etc.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Set up connections to third-party platforms to improve business processes

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data.

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Track and manage adherence to policies for any service, product, process, or supplier

Automatic reply functionality for incoming messages

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Transfer queries and organize messages between agents

Adjust communications based on previous interactions or personal preferences

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Program systems that assist users with their daily administrative responsibilities

AI-based platform which conducts a conversation via auditory or textual methods

Train your system to interpret and transcribe voice messages

View and track pertinent metrics to find patterns and gain insights from data

Create, manage and track all task activities and progression

Initiate interactions with customers by proactively starting conversations or providing informational content

Software program that continuously adjusts its behavior based on observed data

Configure existing workflows to meet your organization's needs

Automate processes from start to finish without human assistance

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Streamlining repetitive tasks and activities through automated and predefined workflows

Managing and resolving errors that occur during program execution to maintain stability

Tool to send questionnaires to customers to gauge feedback

Score a lead on their quality or likelihood to buy based on certain behaviors

View messages sent by both parties during the chat conversation

Identify different languages

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Automatically identify and save contact information of potential customers

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Process and analyze human language in text or audio form

Manage and support multiple languages

Used as a promotional or demonstration tool in sales and marketing presentations

Interprets what a user is doing based on context and helps guide them through the process.

Automatic reply functionality for incoming messages

Provide online support for your customers through live chat or help desk functionality

AI-based platform which conducts a conversation via auditory or textual methods

Helps understand a user's intentions/actions

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

See options for potential search queries within the system

Transfer queries and organize messages between agents

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Shortcuts for inputting frequently used messages

Software program that continuously adjusts its behavior based on observed data

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Tickets are automatically assigned to specific agents based on predefined rules

Streamlining repetitive tasks and activities through automated and predefined workflows

Create, design and manage workflows for repetitive tasks

Pre-designed layouts that can be customized to match preferences and requirements

Provides a channel for team members to share AI models, media files, communicate, and work together

Connects LLMs with business data sources and systems such as CRMs and knowledge bases to enable data-driven, context-aware interactions

Teach AI to follow brand guidelines and tone, generating branded, enterprise-grade content in text, images, audio, video, and more.

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Supports AI-generated content labeling or disclosure requirements.

Create content in various formats, such as print, PDF, HTML and more

Notifications/alerts for upcoming events or tasks

Tools for the systematic analysis of various types of data or statistics

Features guardrails to prevent harmful or offensive content generation.

Maintain security, compliance, and data privacy protocols for all interactions

Optimize and manage the search engine optimization efforts for a website or digital content

Track revisions and updates made to files and navigate between different versions