--- title: SOCi Reviews meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4660 reviews by the users' company size, role or industry to find out how SOCi works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4660 scale: '5' date_modified: '2026-08-04' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # SOCi Reviews **Vendor:** SOCi **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,660 ## About SOCi SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. ## SOCi Pros & Cons **What users like:** - Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. (598 reviews) - Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. (424 reviews) - Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. (351 reviews) - Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. (348 reviews) - Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. (323 reviews) - Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews) - Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews) - Review Management (276 reviews) - Time-saving (254 reviews) - Easy Posting (218 reviews) **What users dislike:** - Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. (138 reviews) - Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. (124 reviews) - Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. (114 reviews) - Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. (113 reviews) - Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. (85 reviews) - Layout Issues (85 reviews) - Social Media Limitations (74 reviews) - Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews) - Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews) - Social Media Integration (70 reviews) ## SOCi Reviews ### 1. Time-Saving Review Responses That Keep Me Moving **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa R. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about SOCi?** I like that they generate a review response for me since I am so busy. **What do you dislike about SOCi?** There isn't anything I don't like about Soci **What problems is SOCi solving and how is that benefiting you?** I don't have the time to give responses to all of our reviews, so it helps out a lot. ### 2. Centralized Social Media Control with Smooth Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Derrick B. | Senior Technical Recruiter / Talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about SOCi?** SOCi has been a great tool for me. I enjoy the nature of its local marketing with AI, which brings me immense joy. I find it really helpful as it centralizes control of social media all in one place, which is an amazing feature to have. The messaging and listing communications capabilities lock everything down with local controls and state management. It's incredibly useful that it pulls in customer messages from platforms like Google and Meta. Also, the initial setup was smooth. **What do you dislike about SOCi?** The learning curve for local teams is a bit challenging. **What problems is SOCi solving and how is that benefiting you?** SOCi centralizes social media controls, pulling in customer messages from platforms like Google and Meta, making local marketing much easier with AI. I love managing everything in one place and the state management feature for local controls. **Official Response from Alicia Zhang:** > We're thrilled to hear that you're enjoying the centralized control and local marketing capabilities of SOCi, as well as the smooth setup process. Thank you for sharing your positive experience! ### 3. Easy to Use and Affordable, Though a Bit of a Learning Curve for Beginners **Rating:** 3.5/5.0 stars **Reviewed by:** Markevis H. | Social Media Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** easy to use and its open collab space. It's also affordable. **What do you dislike about SOCi?** As a beginner, I sometimes find it difficult to learn and use. **What problems is SOCi solving and how is that benefiting you?** It keeps logging me out of my account, so I’m constantly having to sign back in. I also wish it included some editing tools. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to use and affordable. We understand that there may be a learning curve for beginners, and we are continuously working to improve our user experience. In the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 4. It just works—Don’t overthink it…sign up for the service. **Rating:** 5.0/5.0 stars **Reviewed by:** Col (Ret) Guillermo B. | Founder, Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SOCi?** The topics are relevant and in line with what I discuss with both buyers and sellers of businesses. **What do you dislike about SOCi?** Nothing at all. It’s easy to use and tailor to my business. **What problems is SOCi solving and how is that benefiting you?** What it does best is gives me a voice I wouldn’t otherwise be able to broadcast. . **Official Response from Neil Grasso:** > Hi Guillermo, Thank you for the positive review! I am happy to hear SOCi has helped improve your content strategy across multiple marketing initiatives! Also, I appreciate the request for enhanced post customization in-platform. Our team is always looking for feedback and ways we can improve, so if you’re open to sharing more specifics regarding this request, please either reach out to your Customer Success Manager or email support@meetsoci.com so we can explore further. Thanks again! - Neil ### 5. Handy Post Approvals, But Too Many Clicks for Simple Tasks **Rating:** 2.0/5.0 stars **Reviewed by:** Mary H. | Creative Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** The ability to have clients or other users approve posts **What do you dislike about SOCi?** It takes a lot of clicks to get any one thing done, like deleting a post from the calendar or approving a post. And there's no option to save a post as a draft. **What problems is SOCi solving and how is that benefiting you?** Scheduling social media and answering reviews **Official Response from Alicia Zhang:** > We appreciate your feedback on the approval process. We are constantly working to improve our platform and will take your comments into consideration for future updates. ### 6. Easy to Use and a Huge Time-Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Julie S. | Club Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** The ease of use and it saves me so much time! **What do you dislike about SOCi?** not a thing. I have not encountered any issues! **What problems is SOCi solving and how is that benefiting you?** I can schedule posts across all 4 of my clubs with one post! I love going to one location to check and respond to reviews and check on my socials. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been a time-saver for you and that you find it easy to use. Thank you for sharing your positive experience! ### 7. User-Friendly Tool for Effortless Social Media Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I find SOCi user-friendly, which makes my social media outreach feel seamless. It really helps me post in multiple places at once, which is a huge time saver. I also appreciate being able to pre-schedule and map out my social media posts months in advance. The overall quick and easy way SOCi facilitates social media marketing is really something I enjoy. **What do you dislike about SOCi?** na **What problems is SOCi solving and how is that benefiting you?** SOCi helps me post in multiple places at once and pre-schedule posts, making social media marketing quick and easy. It's very user-friendly. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been a time-saving and user-friendly tool for your social media marketing efforts. We appreciate your feedback and are glad to hear that the ability to post in multiple places at once and pre-schedule posts has been beneficial for you. ### 8. Streamlined Social Media Management for Busy Professionals **Rating:** 4.0/5.0 stars **Reviewed by:** Lek S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** I like that with the click of a button, I can manage all my social media posts and see all the outreach and inbound reach it's giving me. It really helps manage my day-to-day as I cannot dedicate the time to all platforms. It's great that I can get my posts out to LinkedIn, Google, and Facebook, which not only saves me time but could also land me extra deals. The initial setup of SOCi was very, very easy. **What do you dislike about SOCi?** I wish I could do outreach directly with SOCi. Mass DM's/Following/Comments. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage my social media as an insurance agent. It helps me know what to post and manage all platforms in one. With a click, I manage all posts and see outreach, saving time and possibly landing extra deals, especially with limited time. **Official Response from Alicia Zhang:** > We're delighted to hear that SOCi has been instrumental in helping you manage your social media platforms efficiently and effectively. Your feedback about the desire for direct outreach capabilities is valuable to us. Thank you for choosing SOCi and for sharing your experience with us! ### 9. Valuable Social Media Content Posting Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. | Realtor, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like that it posts valuable content on my social media **What do you dislike about SOCi?** I dislike that it says it’s posted by Soci. I think it should be in as a resource but I thought it would be more like posting as myself. **What problems is SOCi solving and how is that benefiting you?** Finding valuable info for my audience. **Official Response from Alicia Zhang:** > It's great to hear that SOCi is helping you find valuable information for your audience. We appreciate your input on how we can improve the user experience. ### 10. Very Efficient to help with Social Media **Rating:** 4.5/5.0 stars **Reviewed by:** Hope Veterinary Clinic H. | Practice Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** The platform makes it easy to respond, and saves time in my busy day. **What do you dislike about SOCi?** The sign on can be a bit slow but maybe that is more on my computer **What problems is SOCi solving and how is that benefiting you?** Efficiency- saves time. Running three veterinary clinics, I can use all the help I can get **Official Response from Alicia Zhang:** > We're glad to hear that SOCi is helping you save time and respond efficiently on social media. Thank you for sharing your feedback! ### 11. Effortless Store Management, Lightning-Fast Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Aadil R. | Brand Manager - DIESEL, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like that SOCi is simple and easy to use. It takes just 5 minutes to list a new store, and all the necessary information is properly detailed. I can manage stores quickly, and updates reflect on the website in real time. The setup was super easy; I learned and then explained it to my team in just one session. We use it to accurately list stores around the country, ensuring all contact details and social media are up to date. With the support of a specific account manager, any potential issue is easily managed. **What do you dislike about SOCi?** There is nothing to dislike about SOCi **What problems is SOCi solving and how is that benefiting you?** We use SOCi for accurate store listings with contact details and social media. It's simple and quick, taking 5 minutes to add a store, and updates reflect in real-time, saving us time and effort. **Official Response from Alicia Zhang:** > Thank you for your feedback! We're glad to hear that SOCi's lightning-fast setup and real-time updates have been beneficial for your store management needs. ### 12. Streamlined Social Media Management with Smart AI **Rating:** 5.0/5.0 stars **Reviewed by:** Noah L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I use SOCi to schedule and promote our social media posts, and I love its integrated AI features that make posting easy. SOCi combines all our social media accounts in one place, simplifying management. I find the scheduler and insights particularly valuable as they help us track our social media presence and keep posts flowing. Responding to reviews is another aspect I appreciate. The initial setup was super easy with the assistance of someone knowledgeable about the platform. Additionally, SOCi connects seamlessly with LinkedIn, Google, Facebook, and Instagram. Overall, I would rate it a 10 out of 10 as I love using SOCi. **What do you dislike about SOCi?** Cant think of anything **What problems is SOCi solving and how is that benefiting you?** SOCi helps us schedule and promote social media, integrates all platforms in one place, uses AI for quality posts, simplifies responding to reviews, and keeps things easier for us. **Official Response from Alicia Zhang:** > We're thrilled to hear that you love using SOCi for scheduling and promoting your social media posts, as well as its integrated AI features. We're glad to hear that the scheduler, insights, and review responding features are valuable to you. We appreciate your feedback and look forward to continuing to support your social media management needs. ### 13. Great social post organizer, needs work on evaluation of presence. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I do like that it makes it easy to schedule posts for far ahead. I like the automatic responses to good reviews. **What do you dislike about SOCi?** It does feel like the platform doesn't do all the things it looks like it should. For example, the front page has metrics to evaluate social media presence, but mine never says anything. **What problems is SOCi solving and how is that benefiting you?** Having one platform to schedule social media posts - facebook, instagram, etc. is very convenient. It also allows you to support posts on both by viewing the other. **Official Response from Alicia Zhang:** > Thank you for the kind words on scheduling and automated review responses! The blank metrics on your dashboard sounds like a data connection that wasn't fully configured during setup — those fields should be populating. Reach out to your CSM and they can get that sorted out so you're actually seeing the insights the platform is built to surface. ### 14. Keeps Our Marketing on Track and Posting Consistent **Rating:** 4.0/5.0 stars **Reviewed by:** Marissa M. | Assistant Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** It helps us stay on top of our marketing and keep up with posting for our building. **What do you dislike about SOCi?** Nothing so far, but I haven’t been using it for very long yet. **What problems is SOCi solving and how is that benefiting you?** It helps us not have to worry about posting to social media or stressing about hitting our numbers. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi is helping you stay on top of your marketing and maintain consistent posting for your building! ### 15. Automating and Scheduling Posts Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Jeffrey R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** The ability to automate and schedule out post. **What do you dislike about SOCi?** Sometimes the photo upload feature can be a little glitchy and doesn’t always work as smoothly as I expect. **What problems is SOCi solving and how is that benefiting you?** I can manage all my social media accounts in one place, which saves me a lot of time. **Official Response from Alicia Zhang:** > We appreciate your input. It's great to hear that SOCi is saving you time by managing all your social media accounts in one place. We are committed to enhancing the platform for a seamless experience. ### 16. Intuitive Social Media Management with Room for Discovery **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about SOCi?** I like SOCi for the easiness of posting. The layout of options, including timing and comments, stand out to me. I also appreciate the ability to keep changing things or deleting items if need be. **What do you dislike about SOCi?** I typically don't know what else SOCi could be used for other than posting, which makes me feel like I am missing out on most of the platform and the possible possibilities of reaching more engagement with the community. Maybe a possible pop-up when your mouse hovers over the tab to know what it could be used for would help. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for Facebook posting and community engagement, which helps me reach different groups in the community. I like the ease of posting, with flexible options for timing and commenting, and the ability to modify or delete posts. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to use for posting and appreciate the layout and options. We understand your desire for more information on the platform's capabilities. Feel free to check out SOCi University for the most up to date SOCi training and content! https://university.meetsoci.com/learn/dashboard ### 17. One-Stop Social Media Management with Stellar Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle W. | Leasing Manager/Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like SOCi because it offers ease of information access which is great for managing time. It's handy for responding to reviews and analyzing sentiments for improvement. I appreciate the one-stop shopping experience and how the initial setup was very easy while I manage multiple sites. **What do you dislike about SOCi?** I think the discovery tab could be updated to be more 'social'. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for cross-posting and scheduling across all platforms, solving time constraints by allowing me to post for the month all at once. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi easy to use and that it has been a time-saving solution for managing multiple sites and scheduling posts. We appreciate your feedback about the discovery tab and will take it into consideration for future updates. ### 18. Plan Months Ahead and Post to Multiple Socials in One Click **Rating:** 5.0/5.0 stars **Reviewed by:** Justina B. | Portfolio Leasing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** How you can plan for months ahead of time and post to multiple socials in one click **What do you dislike about SOCi?** The hardest part was linking all the social accounts when i first got logged in **What problems is SOCi solving and how is that benefiting you?** it solves the posting aspect problem, I can post to multiple different platforms in one click **Official Response from Alicia Zhang:** > We're glad to hear that you enjoy the ability to plan ahead and post to multiple social platforms with ease. We strive to make social media management as efficient as possible. ### 19. Love Soci, great app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about SOCi?** Soci is a place where I can check all the reviews I get across different social platforms, and it’s easy to use. It also has many tools that help me manage my business better. Overall, it feels very user-friendly, and there are online training options available, which is awesome. **What do you dislike about SOCi?** So far there is something that I dislike, I used t work with YEXT and this is better **What problems is SOCi solving and how is that benefiting you?** Help me to receive inmediate information of what customer saying about my place and also compare to competition **Official Response from Alicia Zhang:** > Thanks for the wonderful review! We’re so happy to hear that SOCi is helping you keep track of reviews across multiple platforms and giving you valuable insights into your customer feedback and competitive landscape. It’s also great to know you’re finding the platform user-friendly and taking advantage of the available training resources. We truly appreciate your kind words and thank you for being a valued SOCi customer! ### 20. User-Friendly and Efficient with Seamless Review Management **Rating:** 5.0/5.0 stars **Reviewed by:** Darcie D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I think SOCi is very user-friendly and makes everything efficient in one place. I definitely use the reviews tab and the socials tab the most, responding to all the reviews in a timely manner and keeping our Facebook updated with the monthly things that are going on. The initial setup was very easy, and the whole system is very user-friendly. **What do you dislike about SOCi?** I have no complaints **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage and respond to business reviews efficiently. It's user-friendly, making everything centralized and efficient. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi user-friendly and efficient for managing reviews and social media! We appreciate your feedback and are glad to hear that the initial setup was easy for you. ### 21. Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Erin O. | Owner/Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about SOCi?** Easy to use platform. Already created posts for conent. **What do you dislike about SOCi?** No, nothing at this time. I do not have any complaints. **What problems is SOCi solving and how is that benefiting you?** I haven't had any problems. **Official Response from Neil Grasso:** > We're glad to hear that you find SOCi easy to use for posting to multiple social platforms at once. Thank you for your positive feedback! ### 22. Easy and Seamless Social Media Planning Across Multiple Brands **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love being able to map out and schedule social media content months in advance and easily be able to toggle between multiple brands. **What do you dislike about SOCi?** Occasionally Soci unlinks my social accounts with my scheduler and it has to be re-verified. There’s no explanation for it. It’s just a thing that happens, and it’s not a big deal necessarily, but it’s definitely annoying and an inconvenience. **What problems is SOCi solving and how is that benefiting you?** It allows me to plan social content and social media marketing across multiple brands/profiles way in advance and keep me organized. ### 23. Effortless Social Media Scheduling with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Whitley H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I use SOCi for Instagram and Facebook for business and love that I can schedule my posts, which takes care of the hard part and means I don’t have to worry about posting daily. It's super easy to schedule them, allowing me to still do my work without stopping to make a post. I can set out time to create a lot of videos and then schedule them for different times and days. The initial setup was also very easy. **What do you dislike about SOCi?** I don’t always understand the peak times because I thought it would pick a time but sometimes it will just do the same times **What problems is SOCi solving and how is that benefiting you?** I don't have to worry about posting daily. I love that I can schedule my posts easily, set out time for work, and schedule videos for different times and days. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We're glad to hear that the scheduling feature has made it easier for you to manage your social media presence and focus on creating content for your business. ### 24. Easy Post Scheduling and Social Linking with SOCi **Rating:** 4.5/5.0 stars **Reviewed by:** Rich L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about SOCi?** SOCi allows me to schedule posts in advance. I am able to link my social media posts. **What do you dislike about SOCi?** SOCi is a little complex. It takes time to learn the features. **What problems is SOCi solving and how is that benefiting you?** How to post for different stores from one location. ### 25. Easy Scheduling and Smart Cross-Platform Graphic Formatting **Rating:** 5.0/5.0 stars **Reviewed by:** Amber H. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** It is so easy to use. You can schedule future posts and when you upload graphics, it automatically filters between the different platforms. **What do you dislike about SOCi?** It doesn't have a way to keep track of like and engagement counts across all platforms. **What problems is SOCi solving and how is that benefiting you?** My social media posting requirement for my job **Official Response from Alicia Zhang:** > Thank you for the kind words on scheduling and graphic formatting! Cross-platform engagement tracking — including likes and comments — is actually available in SOCi through Social Page Insights and Campaign Insights reports. Feel free to reach out to your CSM or our support team, and they can walk you through where to find it! ### 26. SOCi: Streamlined Social Media Management with AI Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** BBMA C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I like that we are able to post multiple things at once, such as events and photos on SOCi. We enjoy using the AI feature to check grammar and preferred responses to reviews. Everything is organized and posted in a timely manner. The initial setup was very easy. **What do you dislike about SOCi?** n/a **What problems is SOCi solving and how is that benefiting you?** SOCi gives us more visibility in the community, lets us post multiple items at once, and keeps everything organized and timely. The AI features for checking grammar and preferred responses are great too. **Official Response from Alicia Zhang:** > We're thrilled to hear that you're enjoying the ability to post multiple items at once and that the AI feature is helpful for checking grammar and preferred responses. We're glad to hear that SOCi has made the initial setup easy for you. ### 27. One Dashboard for Everything—All the Info in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Kristen R. | General Manager (In addition Claims Manager, Airport Manager and CSR), Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** One dashboard for everything - we don't need to use multiple tools to access information. **What do you dislike about SOCi?** Having so many tools in one platform can feel overwhelming at first. **What problems is SOCi solving and how is that benefiting you?** Instead of using separate tools for social media, reviews, business listings, and local marketing, everything is centralized in one platform. **Official Response from Alicia Zhang:** > By centralizing social media, reviews, business listings, and local marketing, SOCi aims to streamline your online presence management and save you time and effort in navigating multiple tools. If you would like additional training to better acquaint yourself with the platform, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 28. Friendly, Effective Marketing Tools with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda V. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I love how SOCi is so friendly and the tools it offers. I love everything it has to offer and share for my residents and prospects, and the marketing is excellent. I also found the initial setup to be very easy. **What do you dislike about SOCi?** Just a little bit more user friendly. **What problems is SOCi solving and how is that benefiting you?** SOCi helps by providing given prices, information, sending pictures, logs, and everything needed for advertising apartments. It makes everything ready, prelabeled, and pre-done for my properties, making it user-friendly for residents and professors. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi to be friendly and effective for marketing your properties. We appreciate your feedback about the user-friendliness. ### 29. Effortless Tool with Exceptional Review Response **Rating:** 5.0/5.0 stars **Reviewed by:** Sule W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** SOCi is an amazing site that helps us see reviews in a detailed and professional way. It's very easy to use, which I find great. I recommend it to any company. One of the best features is the review response tool, which makes it quick to respond. Everything about SOCi works perfectly, and the initial setup was super easy. **What do you dislike about SOCi?** nothing **What problems is SOCi solving and how is that benefiting you?** SOCi is easy to use, helps me quickly find specific reviews for properties, and the review response tool makes responses fast. **Official Response from Alicia Zhang:** > Thank you for your positive feedback! We're glad to hear that SOCi is helping you manage reviews in a detailed and professional way. We appreciate your recommendation. ### 30. Seamlessly Organizes and Tracks Customer Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** JAMIE M. | District Manager of multiple High volume automatic bay car washes, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** I love SOCi for its easy-to-use organization, which helps me share with my team how to use search metrics effectively. It's also great for seeing what our customers have to say about the work we're doing. SOCi gets our customers' opinions organized in a way that's easy to search and review with the team. It also tracks the accountability of my teams by recommending reviews from happy customers. The platform is straightforward and doesn't overcomplicate the information we need. The initial setup was very easy; our company customer service department set up our accounts and emailed the login information, and everything was up and running. **What do you dislike about SOCi?** I don't have any dislikes **What problems is SOCi solving and how is that benefiting you?** I use SOCi to monitor reviews, organize customer opinions, and track team accountability, all of which help improve service and enhance customer satisfaction. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been instrumental in organizing and tracking customer feedback for your team. It's great to know that the platform has made it easier for you to share search metrics and monitor customer opinions. We're glad to hear that the initial setup was smooth and that it has been beneficial for your customer service department. ### 31. Streamlined Social Media Management with SOCi **Rating:** 4.5/5.0 stars **Reviewed by:** Aileen V. | Leasing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** I love SOCi for its user-friendly layout that streamlines my workflow and allows me to quickly create polished content, making posts more visually appealing without extensive time investment. The platform's ability to design and schedule social media posts for our apartment community is invaluable, as it ensures residents are well-informed about events, maintenance updates, and activities. SOCi also solves the challenge of daily manual social media posting by allowing me to schedule content ahead of time, ensuring seamless management of events, reminders, and updates. **What do you dislike about SOCi?** One aspect that I find challenging about SOCi is the editing tools. I'd like more flexibility when designing posts directly within SOCi, without having to switch to other applications. More options for photo and video layouts and the ability to resize content for different platforms within SOCi would greatly enhance my experience. Currently, I often find myself having to design graphics in Canva or other apps before uploading them to SOCi, which is time-consuming. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to schedule social media posts, eliminating daily manual postings. It keeps residents informed and streamlines my workflow, allowing the quick creation of polished content. However, more in-platform editing features would save time compared to using external tools like Canva. **Official Response from Alicia Zhang:** > Thank you for such a thoughtful review! We’re thrilled to hear that SOCi has helped streamline your workflow and make it easier to create, schedule, and manage content for your apartment community. It’s wonderful to know the platform is helping you keep residents informed while saving you time with advanced scheduling. We also appreciate you sharing your feedback about expanding the in-platform editing tools and design flexibility. Thanks again for your support and for being a valued SOCi customer! ### 32. Scheduling and Calendar Make Monthly Planning Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Scheduling and the calendar are really helpful. Having the calendar feature lets me plan out my month instead of having to log into Soci every day. **What do you dislike about SOCi?** The least helpful feature for me is the peak time tool. I feel like there are better times to post on social media, but it often suggests times that aren’t very good. **What problems is SOCi solving and how is that benefiting you?** SOCI has been helping us get our name out there. For a small property like ours, it’s really expanded our reach and made a big difference. ### 33. Streamlined Google Management with SOCi **Rating:** 4.5/5.0 stars **Reviewed by:** Parker G. | Owner/Educator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2026 **What do you like best about SOCi?** I really love SOCi because it allows me to see my whole Google platform. I appreciate that I can see traffic from my website as well as my reviews, which helps me respond promptly and efficiently. Additionally, it keeps track of previous information, and I enjoy going back to it periodically. **What do you dislike about SOCi?** There is nothing I disliked. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me respond to Google reviews promptly and efficiently, and I can see my whole Google platform and traffic from my website. **Official Response from Alicia Zhang:** > Thank you for taking the time to leave a review! We’re so glad to hear that SOCi helps you stay on top of your Google presence by bringing your website traffic, reviews, and historical data together in one place. It’s great to know the platform is helping you respond to reviews quickly and efficiently. We appreciate your kind words and thank you for being a SOCi customer! ### 34. Fast, Simple Way to Add Multiple Social Media Accounts at Once **Rating:** 3.5/5.0 stars **Reviewed by:** susana s. | scr, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** You can add multiple social media accounts at once, and the process is fast and simple. **What do you dislike about SOCi?** I can’t reshare or repost videos—only photos. **What problems is SOCi solving and how is that benefiting you?** It helps me publish social media content. I can integrate my experiences and my service performance, using AI support at a good price. **Official Response from Alicia Zhang:** > We're glad to hear that you find adding multiple social media accounts fast and simple with SOCi. We appreciate your feedback about the inability to reshare or repost videos, and we'll definitely take that into consideration for future updates. ### 35. Effortless Cross-Posting Across Multiple Profiles **Rating:** 5.0/5.0 stars **Reviewed by:** Josh U. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I like that I can create a single post and optimize it to publish across multiple profiles at the same time, instead of duplicating my efforts. **What do you dislike about SOCi?** I frequently have issues posting to facebook **What problems is SOCi solving and how is that benefiting you?** It keeps my social media in one location to better utilize my time. **Official Response from Alicia Zhang:** > Thank you for sharing how SOCi is helping you better utilize your time and manage your social media presence. We appreciate your feedback! ### 36. Great Platform for Centralizing Reviews and Gaining Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. | Owner/operator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** Great platform to collect all my reviews and get insights **What do you dislike about SOCi?** Not sure that there are many negatives, it takes a bit of time to learn the platform. **What problems is SOCi solving and how is that benefiting you?** This is allowing us to respond to our guests in one place and correspond with our customers. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has made managing and responding to reviews effortless for you! Thank you for sharing your positive experience. ### 37. Streamlined Social Media Management with Room for UI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Angelica T. | Business Broker | President | Owner Transworld Business Advisors Downey, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** I like that SOCi sends me emails if one of my apps has a problem or disconnects, allowing me to fix it right away. It checks for me and lets me know if something gets disconnected, so I can quickly reconnect the app and get my postings done. **What do you dislike about SOCi?** I feel like the site is not very intuitive when looking at it and logging on, I didn't quite know where to go. There aren't a whole lot of graphics, so I had to kind of dig around to find out what I needed to do. **What problems is SOCi solving and how is that benefiting you?** SOCi saves me time by allowing seamless posting across social media platforms, provides ideas for content, and automates scheduling. It alerts me if an app has issues, ensuring I can fix it promptly without constantly logging in. **Official Response from Alicia Zhang:** > It's great to hear that SOCi is saving you time and providing valuable features for your social media management needs. We appreciate your input and will continue to work on enhancing the user experience! ### 38. Automated Social Media, Minor Posting Glitches **Rating:** 3.5/5.0 stars **Reviewed by:** Brenda V. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that SOCi automates postings on social media, which keeps my clients interactive with social media posts. I appreciate that I can continue working on what I need to do, and the marketing part is done for me. I also found the initial setup to be very easy. **What do you dislike about SOCi?** There have been some issues where the posting failed and I was not sure why. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for automated social media postings, keeping my clients interactive online while I focus on other tasks. **Official Response from Alicia Zhang:** > We appreciate your positive comments about SOCi's automated postings and easy setup. We're sorry to hear about the issues with failed postings and would like to address this to improve your experience with our platform. Please feel free to reach out to your CSM or support team! ### 39. Visual Calendar Makes Scheduling Across Platforms Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Janet B. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** The visual calendar showing what will be published when for each platform **What do you dislike about SOCi?** No complaints - nothing notable that I dislike about it **What problems is SOCi solving and how is that benefiting you?** The ability to plan in advance the information that will post is a tremendous benefit for set it and forget it. **Official Response from Alicia Zhang:** > We're glad to hear that you have no complaints about SOCi. We strive to provide a seamless experience for our users. ### 40. Makes Advertising the Company Easy **Rating:** 5.0/5.0 stars **Reviewed by:** andrew w. | general manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** how easy it is to advertise the company. **What do you dislike about SOCi?** i dont like that I cant create a list of posts and have them ready for each day. **What problems is SOCi solving and how is that benefiting you?** it is driving more eye to the company and driving more people in to the store. **Official Response from Alicia Zhang:** > Thank you for sharing your feedback! We're thrilled to hear that you find SOCi easy to use for advertising your company. We appreciate your input about creating a list of posts, and we'll definitely take that into consideration for future updates. We're glad to hear that SOCi is helping drive more traffic to your store and increasing visibility for your company. If you have any more suggestions or need assistance with anything else, please feel free to reach out to us. We're here to help and support your success with SOCi. Thank you for being a valued customer! ### 41. Easy Drag-and-Drop with Rich, Varied Information **Rating:** 5.0/5.0 stars **Reviewed by:** Lillian D. | Travel Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Ease of use with drag and drop. Variety of information. **What do you dislike about SOCi?** I am not sure if it affects the algorithm which worries me a little but not enough to stop using it. **What problems is SOCi solving and how is that benefiting you?** Providing resources to save me time so that I can focus on other things. ### 42. Effortless Content Management and Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney H. | Meditation & Mindset Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about SOCi?** Easy access to content catalogs and scheduling posts is a breeze. **What do you dislike about SOCi?** Would love to have better integration with Canva... it seems like some of the features are unavailable. **What problems is SOCi solving and how is that benefiting you?** Scheduling social media posts that align with the brand and are created for us ahead of time. **Official Response from Alicia Zhang:** > It's great to hear that SOCi is helping you schedule social media posts that align with your brand and are created ahead of time. We're happy to be of service! Thank you for your feedback about the integration with Canva. ### 43. Easy Post Scheduling Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan M. | Enrollment specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** It’s easy to use when I am scheduling posts. **What do you dislike about SOCi?** I would like easier ways of correcting all platforms at once rather than doing so individually after a post has been posted. **What problems is SOCi solving and how is that benefiting you?** It is helping us gauge our social media presence and how effective posts are. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to use for scheduling posts! ### 44. Thanks for helping us keep our customers happy! **Rating:** 5.0/5.0 stars **Reviewed by:** Nate H. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** It helps us keep track of what is working and what isnt. We love having the customers be able to interact with us and let us know what they think and not be visible to the public. **What do you dislike about SOCi?** I wish that the customers would know the scoring system because a lot of times they dont know that a 7-8 is not a great score. **What problems is SOCi solving and how is that benefiting you?** It helps us keep track of how our equipment is working and if any changes need to be made. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi helpful in tracking what is working and what isn't, and in facilitating private customer interactions. We appreciate your feedback about the scoring system. ### 45. User-Friendly Dashboard for a Clear Overview and Easy Review Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like how it has a user friendly dash that allows me to see an overview of all of our linked businesses all at one time. It also is very easy to respond to reviews. **What do you dislike about SOCi?** I do wish I was able to customize a dashboard that I could pull the reports that are easy for ownership to understand so I could have them all in one place. **What problems is SOCi solving and how is that benefiting you?** This creates an easy way for our general managers to respond to their Google reviews and effectively notifies them when a new one comes into the system. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with our user-friendly dashboard and review response features. We understand the importance of customizable reporting, feel free to reach out to your account management team for additional information on what customization options are available! ### 46. Seamless Multi-Platform Posting Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne J. | Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that you can seamlessly post to multiple platforms. **What do you dislike about SOCi?** I really can't think of anything that I don't like about the platform. **What problems is SOCi solving and how is that benefiting you?** Scheduling posts on multiple platforms takes time and organization, but being able to see everything on one calendar is very helpful. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with our multi-platform posting feature. We're thrilled to hear that it has been beneficial for your scheduling needs. ### 47. Great Platform for Efficient Social Media Management! **Rating:** 5.0/5.0 stars **Reviewed by:** Alisa W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about SOCi?** Super easy to schedule your social media posts all in one place. Easy to use and makes scheduling out posts super easy and convient! **What do you dislike about SOCi?** Navigating different libraries can be a challenge at times. **What problems is SOCi solving and how is that benefiting you?** Efficient and time effective in posting across multiple social media platforms all at one time. **Official Response from Amanda Cherrey:** > Alisa, thanks for sharing your positive feedback. I'm glad you're using SOCi to schedule posts ahead of time. Depending if you're referring to message library or the image library, the library sidebar on your location scheduler is a great shortcut for switching between libraries to then drag and schedule content. I'm including a link to an article on this. You will need to be logged in to SOCi or use your SOCi credentials to access the article. Also, if you tag pieces of content, you can search for those tags in the future. ### 48. Effortless Review Management That Keeps Everything Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua S. | studio manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about SOCi?** It makes it easy to manage all reviews, reply in a timely manner, and keep everything organized! **What do you dislike about SOCi?** I haven't found any negatives with the platform. **What problems is SOCi solving and how is that benefiting you?** It saves me a lot of time by eliminating the chaos of managing multiple social platforms. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi is making review management effortless for you! Thank you for sharing your positive experience. ### 49. Convenient, Automated, and Easy to Navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Julie L. | Realtor, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about SOCi?** The convince and how its automated and its easy to navigate. **What do you dislike about SOCi?** Id like more options in the discovery. Maybe some more happy positive things and up to date. Also more up to date seasonal things. **What problems is SOCi solving and how is that benefiting you?** Keeping up with my social media **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi convenient, automated, and easy to navigate. We appreciate your feedback about wanting more options in the discovery. We'll definitely take your suggestions into consideration for future updates. ### 50. Soci: All-in-One Social Posting, Scheduling, and Engagement Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** Soci is great because it has everything you need in one website. You can design a post with the built in Canva tool, schedule the post for publishing, and monitor the engagement. It also has helpful statistics and insights about engagement, reviews, and interaction. It's super helpful being able to reply to reviews right from the Soci portal. **What do you dislike about SOCi?** Occasionally Canva designs have been lost if the login times out before it is saved. **What problems is SOCi solving and how is that benefiting you?** It's super helpful having one portal to log into to manage multiple social media platforms. We don't have to link our company social media accounts with employee's personal social media accounts, and there aren't multiple log ins and passwords to keep track of. It's really nice being able to create the post/graphics in the portal as well. **Official Response from Alicia Zhang:** > We're delighted to hear that SOCi is helping you manage multiple social media platforms efficiently and effectively. Your feedback about the occasional issue with Canva designs is noted. Thank you for choosing SOCi for your social media needs! ## SOCi Discussions - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote - [How do I make sure every location stays on brand without babysitting each one?](https://www.g2.com/discussions/how-do-i-make-sure-every-location-stays-on-brand-without-babysitting-each-one) - 1 comment, 1 upvote - [We have a home office headquarters and 300 franchisees. How Does SOCi work for both sides?](https://www.g2.com/discussions/we-have-a-home-office-headquarters-and-300-franchisees-how-does-soci-work-for-both-sides) - 1 comment, 1 upvote - [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+11%3A41%3A01+-0500&secure%5Bsession_id%5D=fbe4b5a2-6bce-40f2-85e8-c85ad75c41af&secure%5Btoken%5D=cd494028283141359320378fbb06479e99e82a266c759241bfd3b775e6c0b162&format=llm_user) ## SOCi Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Elevate](https://www.g2.com/products/elevate-elevate/reviews) - [Emma](https://www.g2.com/products/emma/reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - [Eulerity](https://www.g2.com/products/eulerity/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews) - [FranConnect](https://www.g2.com/products/franconnect/reviews) - [Glassdoor](https://www.g2.com/products/glassdoor/reviews) - [Global Relay](https://www.g2.com/products/global-relay/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [INRIX OpenCar](https://www.g2.com/products/inrix-opencar/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [Local Measure Engage](https://www.g2.com/products/zendesk-local-measure-engage/reviews) - [Manta](https://www.g2.com/products/manta/reviews) - [Mapquest API](https://www.g2.com/products/mapquest-api/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moz Local](https://www.g2.com/products/moz-local/reviews) - [Neustar](https://www.g2.com/products/neustar/reviews) - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews) - [Olo](https://www.g2.com/products/olo/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews) - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews) - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zibster](https://www.g2.com/products/zibster/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) ## SOCi Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Business Tools** - Bulk Uploading - CMS Specific - Traffic Analytics - Customer Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Route To Human - Menu bars **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Feedback Collection **AI Content Structuring - AI Search Visibility Optimization tools ** - AI-Optimized Content Structuring - Schema & Structured Data Optimization - AI-Readable Content Formatting - LLM-Ready Content Preparation **Performance Optimization & Learning - AI Marketing Agents** - Send-Time Optimization - Autonomous A/B Testing **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Performance** - Real-Time Updates - Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools ** - Entity Recognition & Mapping - Knowledge Graph & Entity Linking - Semantic Content Analysis - Topic Authority Optimization **Autonomous Campaign Orchestration - AI Marketing Agents ** - End-to-End Campaign Execution - Goal-Based Campaign Planning - Cross-Channel Orchestration - Conversational Campaign Setup - Real-Time Campaign Adaptation **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Social Functionality** - Social Functionality **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Retrieval Optimization - AI Search Visibility Optimization tools ** - Passage & Chunk Optimization - AI Citation Optimization - Retrieval Readiness Analysis - AI Query Matching Analysis **AI Content Generation - AI Marketing Agents ** - Dynamic Content Optimization - AI Copy Generation - Personalized Content Creation **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools ** - AI Citation Monitoring - AI Answer Visibility Tracking - Generative Search Performance Analytics **Audience Intelligence & Segmentation - AI Marketing Agents ** - Lookalike Audience Modeling - Behavioral Triggering - Predictive Audience Segmentation **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Workflow & Platform Integrations - AI Search Visibility Optimization tools ** - CMS & Publishing Workflow Integrations **Integrations & Data Connectivity - AI Marketing Agents ** - Event & Data Ingestion - CRM & CDP Integration **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Fraud Protection - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities **Targeting** - Targeting - Geo-Targeting - Contextual Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Notifications ## Top SOCi Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,069 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)