--- title: SOCi Reviews meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4660 reviews by the users' company size, role or industry to find out how SOCi works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4660 scale: '5' date_modified: '2026-08-04' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # SOCi Reviews **Vendor:** SOCi **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,660 ## About SOCi SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. ## SOCi Pros & Cons **What users like:** - Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. (598 reviews) - Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. (424 reviews) - Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. (351 reviews) - Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. (348 reviews) - Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. (323 reviews) - Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews) - Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews) - Review Management (276 reviews) - Time-saving (254 reviews) - Easy Posting (218 reviews) **What users dislike:** - Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. (138 reviews) - Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. (124 reviews) - Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. (114 reviews) - Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. (113 reviews) - Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. (85 reviews) - Layout Issues (85 reviews) - Social Media Limitations (74 reviews) - Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews) - Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews) - Social Media Integration (70 reviews) ## SOCi Reviews ### 1. Soci: All-in-One Social Posting, Scheduling, and Engagement Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** Soci is great because it has everything you need in one website. You can design a post with the built in Canva tool, schedule the post for publishing, and monitor the engagement. It also has helpful statistics and insights about engagement, reviews, and interaction. It's super helpful being able to reply to reviews right from the Soci portal. **What do you dislike about SOCi?** Occasionally Canva designs have been lost if the login times out before it is saved. **What problems is SOCi solving and how is that benefiting you?** It's super helpful having one portal to log into to manage multiple social media platforms. We don't have to link our company social media accounts with employee's personal social media accounts, and there aren't multiple log ins and passwords to keep track of. It's really nice being able to create the post/graphics in the portal as well. **Official Response from Alicia Zhang:** > We're delighted to hear that SOCi is helping you manage multiple social media platforms efficiently and effectively. Your feedback about the occasional issue with Canva designs is noted. Thank you for choosing SOCi for your social media needs! ### 2. Fast and Efficient Communication with Minor Limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Emma D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I use SOCi for replying to reviews and posting on social media. I like the AI feature because it makes things get done faster. Setting up SOCi was very easy; I just made an account. **What do you dislike about SOCi?** I wish I could add locations on SOCi features. Also, there could be more options for posting on social media. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for replying to reviews and posting on social media. It helps with clear communication and has an AI feature that speeds up tasks. **Official Response from Alicia Zhang:** > We're glad to hear that you find our AI feature helpful for faster task completion and that setting up SOCi was easy for you. Feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 3. Everything in One Place—Easy and Streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** Arianna B. | Studio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** Ease of everything in one place instead of using all different platforms **What do you dislike about SOCi?** Can't really think of a least useful. We try to use the full software **What problems is SOCi solving and how is that benefiting you?** Responding to google reviews with ease and keeping track of everything on our socials. Also the scheduling! **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi. We're glad to hear that the platform has been beneficial for your social media management needs. ### 4. All-in-One Social Media Management with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I love that SOCi is an all-in-one solution that really makes my job easier by allowing me to manage multiple items from one place. It's great for keeping all of my social media posting consistent and helps me stay on track. I also find the initial setup very easy, thanks to my marketing department, and I use the social media poster most often. **What do you dislike about SOCi?** I wish we had the access to also delete posts from social media and moderate comments. Make it an option to delete a post if needed. And also a tool to respond to comments would be helpful. **What problems is SOCi solving and how is that benefiting you?** SOCi keeps my social media posting consistent and helps me stay on track. It's an all-in-one solution, allowing me to manage multiple items from one place, making my job easier. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has been helpful in keeping your social media posting consistent and making your job easier. We appreciate your feedback about the ability to delete posts and moderate comments, and we will definitely take that into consideration for future updates. ### 5. Easy Social Scheduling and Calendar View, Though We Stopped Using SOCi **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I liked the ability to schedule social media posts and see on a calendar upcoming posts. We had a team that created posts separately, so I was able to go in and edit posts or reschedule them based on our personal needs. **What do you dislike about SOCi?** I was unable to use SOCi to the full so I cant say there was anything I disliked about the platform. Unfortunately, our corporate office stopped using SOCi for some reason. I'm not sure what it was, but it worked for what I needed it to work for. **What problems is SOCi solving and how is that benefiting you?** It kept us in communication with each other. Corporate was able to schedule something, and I was able to move it around based on our specific company's needs. ### 6. SOCi Makes Review Management and Community Feedback Insights Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** SOCi has been the most helpful tool for navigating reviews and viewing overall statistics from our community’s feedback. **What do you dislike about SOCi?** I don't have any downsides to SOCi that I have experienced. **What problems is SOCi solving and how is that benefiting you?** SOCi solved the problem of our team not having enough time to check our community’s websites and posts every day. It’s helped us stay consistent by letting us schedule posts about our community in advance, so we can still share updates regularly even when our time is limited. **Official Response from Alicia Zhang:** > It's great to hear that SOCi has helped your team stay consistent by allowing you to schedule posts in advance, even when time is limited. We're happy to be able to provide a solution that benefits your team. ### 7. User-Friendly Bulk Editing, Limited Control with Cenex-Managed Account **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I enjoy being able to bulk edit, respond and upload for all our locations in one user friendly area. This is much mroe user friendly than going into google business. **What do you dislike about SOCi?** My issues come from our SOCi account being managed from Cenex so there's a lot less I can do with it. **What problems is SOCi solving and how is that benefiting you?** Primarily being able to respond to reviews quickly and efficiently. I get notifications when something needs my attention so I'm not checking up on issues daily. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi user-friendly and efficient for bulk editing and responding to reviews. ### 8. Good app to work on all social media platforms in one place. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about SOCi?** I like using the “tagging” feature on reviews because it lets me quickly see whether they’ve been used for other applications, like pamphlets and emails. **What do you dislike about SOCi?** Reports could have the ability to highlight best times of day to post to our audience by platform. **What problems is SOCi solving and how is that benefiting you?** Allowing easy posting to multiple platforms. Quickly set up a week of social media. **Official Response from Jordan Shapiro:** > We're glad to hear that you find SOCi easy to use and appreciate the variety of features it offers, including reporting, photo storage, and analytics. Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please reach out to support@meetsoci.com so our team can review your request! ### 9. Intuitive Social Posting with Stellar Results **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer V. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love that I can post for the whole month with SOCi. The ease of use is fantastic; I find it very intuitive. I also like that I can edit the images of text if required, and I enjoy seeing the results. **What do you dislike about SOCi?** TikTok doesn't seem to work properly **What problems is SOCi solving and how is that benefiting you?** I love that SOCi lets me post for the whole month and has ease of use. I can edit images and text if needed, and it's intuitive enough that I see results. **Official Response from Alicia Zhang:** > We're thrilled to hear that you love the ease of use and intuitive posting features of SOCi! We're sorry to hear about the issue with TikTok and would like to investigate further to ensure it's resolved for you. Please reach out to your CSM or support team for assistance with this matter. ### 10. Streamlined Social Media Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Emily R. | Assistant Manager, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about SOCi?** I absolutely love being able to look at everything through one platform with SOCi. The reporting aspect is definitely a great part of the product, helping me determine which communities are excelling and which ones could use additional support. Our customer success team is absolutely amazing, always quick to respond and willing to lend a helping hand whether we're resolving an issue or launching a new product. The ability to allow multiple users for one community without increasing the cost is definitely a plus, and the functionality and admin tools are enjoyable. The customer success team made the setup process a breeze. **What do you dislike about SOCi?** I would like some extended features on some of the social media posting tools, being able to follow people back on through the social platform, as well as posting longer videos to TikTok would be great. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to control our social media and listing presence, solving the problem of handling multiple passwords. It relieves admin duties and provides a comprehensive platform for managing everything in one place. **Official Response from Alicia Zhang:** > We're thrilled to hear that you're enjoying the streamlined social media management and reporting features of SOCi! Our customer success team is dedicated to providing top-notch support, and we're glad to hear they've been helpful for you. We appreciate your feedback on the extended features for social media posting tools and will take that into consideration for future updates. ### 11. Effortless Social Media Management with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about SOCi?** I love that I can auto-select a date for posting to my Facebook pages, which is super useful when I'm on vacation or out of the office. I also like how easy and convenient SOCi is, especially for busy property managers like me. The ability to schedule posts for any given time or date and then 'Set it and forget it!' makes my job so much easier. The initial setup was simple too, which was a big plus. **What do you dislike about SOCi?** There have been a few times where I try to search 'Events' that might be local via Facebook, but it will not pull up any results ever for me to share with Facebook followers. I did reach out to my corporate representative and they said they would report it to SOCi. **What problems is SOCi solving and how is that benefiting you?** I like auto-scheduling posts to Facebook with SOCi. It's convenient for busy times like vacations, allowing me to set and forget my social media posts. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi's auto-scheduling feature has made your job as a property manager easier, especially during vacations. Your feedback about the issue with searching for local events on Facebook is valuable. We appreciate your support and look forward to continuing to meet your social media management needs. ### 12. Streamlined Social Media Posting with Impressive Response Rates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about SOCi?** I like how SOCi helps me with posting on my social media by creating posts that I can edit to add my own personal touch. I get significantly more responses to postings from SOCi compared to other AI automated posts I'm using. I like being able to review the scheduled posts on the calendar and make updates if necessary, or exclude or change any postings that I don't want to post. I appreciate having that level of control. The initial setup was extremely easy and very streamlined, which made it a better choice to add. I would easily give a 10 out of 10 for recommendation because of the easy setup and the quality of the posts. The amount of interaction and responses I get on these posts is great. **What do you dislike about SOCi?** I wish it would save some of the information that I am entering. For instance, I always have to enter my travel details and site info. Also, with hashtags, I have built-in hashtags that I use all the time, and I would like to be able to have it save those. **What problems is SOCi solving and how is that benefiting you?** SOCi gives me an advantage with social media posting by creating posts I can personalize. It boosts responses to my posts significantly compared to other AI tools, enhancing my interaction levels. **Official Response from Alicia Zhang:** > Thank you for such a thoughtful review! We’re thrilled to hear that SOCi is helping you create engaging social media content while still giving you the flexibility to personalize your posts. It’s wonderful to know the calendar, scheduling tools, and easy setup have made managing your social media more efficient, and that you’re seeing such strong engagement from your posts. We also appreciate you sharing your feedback about saving recurring information and hashtags. Thanks again for your kind words and for being part of the SOCi community! ### 13. Billing and Support Chaos, Slow Onboarding and Frequent Account Disconnects **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about SOCi?** SOCi makes it easy to plan and manage a multitude of social media accounts in one platform. The ability to change permissions for each account is helpful in a larger organization where the marketing and leadership team need oversight while managers only need to access their specific accounts. **What do you dislike about SOCi?** Their billing department is an absolute nightmare, and eventually refused to help us with individual invoices that were missing. They charged us extra to switch to individual invoicing per account, but then made tracking invoices our problem. They're unorganized as a company and the support teams are all on different pages. A prime example of this is when we were being charged for multiple accounts that we had given cancellation notices for, but those accounts were not cancelled. Regardless of showing screenshots of proof from emails where we had cancelled and received confirmation of the cancellations, they still tried to make us pay and said screenshots "don't count as proof." Needless to say, their customer service across the organization was horrid. Onboarding took months when it should have taken weeks, and their onboarding team was not helpful whenever we had questions or ran into issues. The program itself gets disconnected from social media accounts on a regular basis, which means scheduled posts don't end up getting pushed live. The reporting was oversold to us, and was underwhelming once we got into it. **What problems is SOCi solving and how is that benefiting you?** SOCi solved the problem of needing to manage multiple social media accounts on multiple platforms all in one platform, as well as gather analytics. ### 14. Okay product for location-scalability **Rating:** 2.5/5.0 stars **Reviewed by:** Savanna B. | Associate Digital Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** User friendly for franchisees, used to be easier to create a support ticket, **What do you dislike about SOCi?** The support ticket process, customer service is lacking, our contact isn't giving us a lot of support **What problems is SOCi solving and how is that benefiting you?** How to publish to multi-brand platforms, and manage google profiles **Official Response from Alicia Zhang:** > We appreciate your feedback on the user-friendly interface for franchisees. We apologize for any inconvenience you've experienced with the support ticket process and customer service. We are constantly working to improve our support system and provide better assistance to our clients. Your input is valuable and will be taken into consideration for future enhancements. ### 15. Convenient Multi-Platform Posting, Needs Image Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Jen P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like the ability to cross-post and schedule. It's great that you can tag posts for organization and preview what posts will look like on different platforms. SOCi helps me with organization and having multiple platforms in one spot, making it convenient to manage postings for Facebook, Instagram, LinkedIn, and Google. **What do you dislike about SOCi?** I wish I could use different photos for different platforms in the same post...Facebook and Instagram use different size images and I find it to be a waste of time having to post twice. It's not the easiest process of all time, I had a hard time getting my Instagram synced up. **What problems is SOCi solving and how is that benefiting you?** SOCi organizes multiple platforms in one spot and allows me to cross-post and schedule. I can tag posts for organization and preview them on different platforms. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi convenient for managing postings across multiple platforms and that it helps with organization and scheduling. We appreciate your feedback about the need for image flexibility and syncing issues with Instagram. ### 16. Effortless Social Media Management with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle C. | Hospital Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** I like that SOCi is very easy to learn and operate. It allows me to pre-schedule posts and edit them if I want to change something. I also appreciate that our company can log in to make their own marketing posts, which are different from our more personal posts. It saves me time because scheduling is easy, and it even tells us the best times to post, so there's no guessing. The initial setup was extremely easy too. **What do you dislike about SOCi?** I can't think of anything I dislike it is extremely helpful with my social media posts and reviews. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to pre-plan posts, so I don't forget to post multiple times a week. It saves time with easy scheduling and suggests the best times for posting to reach more people. **Official Response from Alicia Zhang:** > Thank you for the wonderful review! We’re so glad to hear that SOCi has made scheduling and managing your social media easier while helping your team collaborate on content. It’s great to know the scheduling tools, post timing suggestions, and easy setup have helped save you time and keep your social media on track. We truly appreciate your kind words and thank you for being a valued SOCi customer! ### 17. SOCI Makes Social Media Scheduling Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi S. | Career Ownership Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** SOCI is easy to use for scheduling social media posts. **What do you dislike about SOCi?** So far, I haven’t found anything I don’t like about SOCI. **What problems is SOCi solving and how is that benefiting you?** SOCI automates my social media posts, giving me more time back to focus on running my business. **Official Response from Alicia Zhang:** > Thank you for your feedback! We're thrilled to hear that SOCi has been easy to use for scheduling your social media posts. ### 18. Streamlines Social Media Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about SOCi?** I like being able to manage all our social media from one place with SOCi. It makes it easy to post marketing and educational materials across multiple platforms with just one click. I also appreciate being able to monitor comments and respond to our customers efficiently. The initial setup was very easy as their team set us up and provided great continued feedback whenever needed. **What do you dislike about SOCi?** Sometimes it is limited when posting videos to not include on Instagram. And cannot share to Facebook stories from SOCi. **What problems is SOCi solving and how is that benefiting you?** SOCi lets me post marketing and educational content across multiple platforms with one click and monitor comments, making social media easy by not needing to log into multiple platforms. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi easy to use and that it has streamlined your social media management. We appreciate your feedback about the limitations when posting videos and sharing to Facebook stories. Thank you for sharing your experience with us! ### 19. One-Stop Solution for Social Media Management **Rating:** 5.0/5.0 stars **Reviewed by:** Latosha M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about SOCi?** I like SOCi for its ability to handle social media posting across multiple platforms, making it easier to manage everything in one place. I appreciate being able to respond to reviews across all platforms from a single location. The AI responses in SOCi are really valuable because they help maintain professionalism and remove emotion from responses, which is crucial given that time management is important in my line of work. The initial setup was easy, which was a relief. Overall, these aspects make SOCi a solid tool for my needs. **What do you dislike about SOCi?** N/A **What problems is SOCi solving and how is that benefiting you?** SOCi helps with time management by enabling social media posting across multiple platforms and responding to reviews in one place. The AI responses maintain professionalism and remove emotion, which is valuable in my work. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi. We're glad to hear that the AI responses and ease of setup have been beneficial for your social media management needs! ### 20. Scheduling Posts Makes Busy Days Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer D. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** Being able to schedule out posts, makes posting on busy days convenient. **What do you dislike about SOCi?** The overall look of the main page can be a little overwhelming. **What problems is SOCi solving and how is that benefiting you?** Keeping posting going even on busy days, it is helping our social media presence. **Official Response from Alicia Zhang:** > Thank you for sharing your experience with SOCi. We understand the importance of keeping up with social media presence, and we're happy to hear that our scheduling feature is helping you achieve that. ### 21. Clear, Easy-to-Use Platform for Managing Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like how clear the platform is, and that it makes it easy for us to review our reviews. **What do you dislike about SOCi?** There’s a lot going on, and it can be hard to navigate the page. **What problems is SOCi solving and how is that benefiting you?** None that I’m aware of. **Official Response from Alicia Zhang:** > We're glad to hear that you find our platform clear and easy to use for managing reviews. We appreciate your feedback about the navigation, and we'll take it into consideration for future improvements. Thank you for sharing your experience with us! ### 22. Brings Customers Through the Door and Boosts Word of Mouth **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle R. | Store may, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** It brings customers through my doors and helps spread word of mouth. **What do you dislike about SOCi?** That our respond time is calculated around the 24hr a day and not just working hours **What problems is SOCi solving and how is that benefiting you?** Getting customers in the store that didn’t know about us **Official Response from Alicia Zhang:** > We're glad to hear that SOCi is helping bring in new customers and boost word of mouth for your business! ### 23. SOCi Makes Social Performance and Reputation Tracking Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa R. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** SOCi is a useful tool for tracking social media performance and online reputation through ORA scores. It makes it easy to see how a business is performing across different platforms in one place. The dashboard is fairly simple to use and helps identify areas that can be improved. Overall, it’s a helpful platform for monitoring and managing online presence **What do you dislike about SOCi?** Nothing so far I have found it be very useful thus far. **What problems is SOCi solving and how is that benefiting you?** Soci helps solve the challenge of tracking our online reputation and social media performance across platforms in one place. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has made managing your social media and online presence so much easier for your travel business. Thank you for sharing your positive experience! If you ever want additional SOCi training and content, feel free to check this out! https://university.meetsoci.com/learn/dashboard ### 24. My day with SOCI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SOCi?** SOCi has allowed me to integrate all my posts in one place. This has really helped with organization and my time management in this area of my position. **What do you dislike about SOCi?** I have been using SOCi for a while now and have not really found any particular areas in need of improvement. **What problems is SOCi solving and how is that benefiting you?** Helping to reach a greater audience/customer base **Official Response from Neil Grasso:** > We're glad to hear that you find SOCi user-friendly and that the scheduling capabilities are helping you stay organized. We strive to provide quick and efficient customer support, and we're pleased to hear that was your experience. Thank you for your feedback! ### 25. Easy Email Links Make Surveys a Breeze **Rating:** 3.5/5.0 stars **Reviewed by:** Kyle M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Easy to get to surveys; love just clicking on the email link **What do you dislike about SOCi?** nothing really! it works great for what we use it for **What problems is SOCi solving and how is that benefiting you?** it amkes it super easy to answer reviews i wish we were still using it down the road **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi is working well for your needs. Thank you for sharing your positive experience! ### 26. Streamlined Resident Feedback, Effortless to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Kecia K. **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like that SOCi allows all the platforms, especially for Google reviews, to be integrated into one place, which helps us a lot. It's convenient to have everything together because we can do one login, see the reviews we have, and respond accordingly. Also, the initial setup of SOCi was very easy. **What do you dislike about SOCi?** Nothing to dislike **What problems is SOCi solving and how is that benefiting you?** SOCi lets us improve by gathering resident feedback and simplifies managing reviews by centralizing platforms for easy access and response. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi convenient and easy to use for managing your reviews across platforms. We appreciate your feedback! ### 27. Simple, Easy Scheduling with Reliable Uptime **Rating:** 4.0/5.0 stars **Reviewed by:** Linda C. | Event Coordinator (contract),, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about SOCi?** A simple and easy scheduling platform with little to no downtime **What do you dislike about SOCi?** Had a couple of glitches but fixed quickly **What problems is SOCi solving and how is that benefiting you?** The ability to schedule content streamlines our process and allows us to effectively manage our content across multiple platforms **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi simple and easy to use for scheduling, with reliable uptime. We apologize for any glitches you experienced, but we're pleased to hear that they were fixed quickly. We're happy to provide a platform that streamlines your content scheduling process and allows for effective management across multiple platforms. ### 28. SOCi Makes My Day Simpler and Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Jason W. | Hospital Manager - The Castro Animal Hospital, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like how easy SOCi is to use and how much time it saves. It keeps everything in one place and just makes my day a lot simpler. **What do you dislike about SOCi?** Sometimes the platform can feel a bit clunky or slow, and a few features take more clicks than they should. It works, but it could be smoother. **What problems is SOCi solving and how is that benefiting you?** SOCi helps keep everything organized in one place, which makes managing tasks and communication way easier. It cuts down on back‑and‑forth and saves me time, so I can focus on the work that actually matters. ### 29. Efficient Social Media Management, Needs Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** TheLaredoApartments . | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about SOCi?** I like how simple and easy SOCi is to use, especially for social media management in an apartment complex. The calendar setting is a standout feature for me, as it allows me to preschedule posts, which makes managing content across all platforms, like TikTok, Facebook, and Instagram, much more efficient. The initial setup was pretty simple too. **What do you dislike about SOCi?** Tech support hasn't been the best of help; I have had to figure a lot out on my own. They've closed tickets out without finding a solution or will tell me to contact a person and then not give me their contact information. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for social media management, making it easy to post on all platforms with a simple interface and calendar for prescheduling posts. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to use and that the calendar feature is helping you efficiently manage your social media content across different platforms. We apologize for the challenges you've experienced with our tech support and will take your feedback into consideration. ### 30. SOCi Simplifies Multi-Location Social Management **Rating:** 5.0/5.0 stars **Reviewed by:** Lily H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** I like how SOCi seamlessly links everything in one place and allows for mass updates. It's really helpful for us, especially since we have over 400 locations. The ability to create groups for ownership levels and push updates like profile pictures and cover images to all locations at once is a big plus. Also, our rep is great. **What do you dislike about SOCi?** I find Instagram API limitations frustrating, like not being able to add many features to story posts or share them with community calendars. It's also annoying that I can't delete IG posts once they're published. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage social profiles for all our locations. With over 400 locations, its ability to seamlessly link everything and push updates like profile pictures mass saves us a lot of effort. ### 31. Great for social media **Rating:** 5.0/5.0 stars **Reviewed by:** Nur H. | Manager/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** Easy to plan ahead for the apps and seeing the reviews all in one place **What do you dislike about SOCi?** Nothing, everything is good about it. I like it. **What problems is SOCi solving and how is that benefiting you?** Planning ahead helps me to keep track of my pages and easy to use. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi is helping you plan ahead and manage your pages effectively. Thank you for your positive feedback! ### 32. Effortless Customer Feedback Management **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie V. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that SOCi is simple and easy for me to see the responses. I also like that it's simple and easy for the customers to leave the five-star reviews. **What do you dislike about SOCi?** Could be a little quicker with the responses. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me efficiently gather reviews for my sandwich business at checkout, making it simple for customers to leave five-star reviews and easy for me to see responses. It helps address customer concerns daily and understand what's appealing or not. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi simple and easy to use for managing customer feedback and gathering reviews. ### 33. Creative Content Falls Short, Easy Setup **Rating:** 0.5/5.0 stars **Reviewed by:** Anne S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like that SOCi allows me to pick and choose what creative posts there are to choose from. I also have the option to edit the hashtags or delete the entire content. The initial setup of SOCi was automatic and easy. **What do you dislike about SOCi?** The content is not good; it's not fun or relatable and does not comply with our brand standards. The creative needs a lot of work. It's stale content, not scroll-stopping, and generic. The creative team is missing the mark for our brand, College HUNKS. Overall, the content for College HUNKS is extremely disappointing. **What problems is SOCi solving and how is that benefiting you?** SOCi helps by making posts land on my page, potentially saving time. But I have to audit it, as the content is really poor and I usually delete it from the scheduled calendar. **Official Response from Alicia Zhang:** > Thank you for the feedback. We're glad the setup experience was smooth and that you appreciate the flexibility to edit or remove content before it goes live! That said, we hear you on the creative. Content that doesn't feel like College HUNKS isn't doing its job, and having to audit and delete posts regularly isn't the experience we want for you. SOCi offers tools like brand-specific content libraries, templates, and approval workflows that can make a real difference in the quality and relevance of what gets served up, but getting those configured correctly for your brand is where your Customer Success Manager comes in. We'd encourage you to reach out to your CSM or our support team so they can take a closer look at your setup and make sure you're getting the most out of the platform. ### 34. Robust Content Management with a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Dan B. **Reviewed Date:** January 22, 2026 **What do you like best about SOCi?** With SOCi, I really appreciate having content readily available for me to share. The app is very nice and works really well, saving me a lot of time during my day. I also find the initial setup to be fairly easy and self-explanatory. It's pretty robust in everything it offers, and it's a very large resource available to use. **What do you dislike about SOCi?** I feel like there's quite a steep learning curve for those of us who are newer to social media, especially in using it as a lead generation and advertising tool. I would prefer something with a bit more simplicity in learning how to manage campaigns. It's a bit overwhelming at first because of how robust it is, and I sometimes get a little lost. **What problems is SOCi solving and how is that benefiting you?** SOCi solves problems for me such as content creation and scheduling, and it saves a lot of time out of my day. It helps with having content available for me to share. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's content management and scheduling features helpful! We understand that the platform can have a learning curve, especially for those new to social media marketing. If you're ever looking for the most up to date SOCi training and content, feel free to check out SOCi University! https://university.meetsoci.com/learn/dashboard ### 35. Flexible Scheduling, But Needs Enhancements **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica B. **Reviewed Date:** January 22, 2026 **What do you like best about SOCi?** I like that SOCi allows me to schedule posts far in advance and customize posts to the platforms I use. I'm not limited on the time frame for my posts, which is great because it gives me the option to do a whole month's worth of posts if I'm in the mood. I also appreciate that I can connect multiple platforms to SOCi, making it easier to manage all my business social media pages. **What do you dislike about SOCi?** I would like to connect my Facebook groups to SOCi and be able to schedule posts for them too. I also would like the formatting to transfer better. Sometimes the entire content isn't uploaded when posted to my page. I also would like to be able to edit a post on SOCi even after it's published, right now that is not working. Having more variety of content and having the premade posts and images not be reused (this happens a lot). If I delete a post I would prefer them not to keep trying to add it back to the schedule either. Also, I would prefer the boosted posts be chosen by me and not only be restricted to the posts of TLN promoting themselves. It would be nice to not have to give full access to SOCi to be eligible for boosted content as well. The setup was a little difficult as I was sent emails with conflicting information regarding boosted content. If SOCi could be more clear on policies and put them in easy-to-understand verbiage, that would be better. **What problems is SOCi solving and how is that benefiting you?** SOCi lets me schedule posts well in advance without a time frame limit and customize them per platform. It offers flexibility over Meta, allowing me to handle a month's worth of posts when I'm in the mood. **Official Response from Alicia Zhang:** > Thank you for your feedback! We're glad to hear that you enjoy the flexibility and customization options with SOCi. We appreciate your suggestions for enhancements, including the ability to connect Facebook groups, improved formatting transfer, post editing, and better control over boosted posts. We'll definitely take these into consideration for future updates! ### 36. Intuitive Navigation, Powerful Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that SOCi is easy to navigate. I also appreciate the direct lines to additional information, like the word cloud. The initial setup was very easy as well, even though my work provided tools. I’d rate SOCi a 10 out of 10 and I love it. **What do you dislike about SOCi?** The filter and drill down to specific topics or identifying works could be improved, like recognizing sandwiches specifically as a sandwich shop. Also, I think searching by a specific word I'm looking for would be better than just choosing from a list. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me look at guest reviews for my region and identify trends easily. The direct lines to additional information like word clouds are super helpful. **Official Response from Alicia Zhang:** > We're thrilled to hear that you rate SOCi a 10 out of 10 and find it easy to navigate. Your feedback on the filter and search capabilities is valuable, and we'll strive to make enhancements in those areas to better meet your needs. ### 37. Powerful for Social Management, Room for Onboarding Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon O. **Reviewed Date:** January 22, 2026 **What do you like best about SOCi?** I appreciate the AI review responses and the integration with our CRM to send automated review requests. The AI review responses have streamlined our reputation management process, making it easier for our team to respond to positive and negative reviews. The directives are easy to adjust to adhere to our tone of voice. Additionally, the CRM integration helps us increase our average review rating and review volume by allowing us to send review requests after tours and move-ins. **What do you dislike about SOCi?** The search agent onboarding is not fully functional. It claims to scrape the website for details, but freezes or gives an error when you share the website. It has a lot of room for improvement. Also, we had to do a lot of onboarding work ourselves and there were several 1 hour weekly meetings that were a bit repetitive. The onboarding trainings could have been condensed into 1 or 2 sessions. **What problems is SOCi solving and how is that benefiting you?** SOCi makes it easy to ensure listings are accurate and optimized, reviews are responded to quickly, and social content meets guidelines. The AI review responses and CRM integration help boost review ratings and volumes, streamlining reputation management and easing response to reviews. **Official Response from Alicia Zhang:** > We're happy to hear that SOCi has been beneficial for ensuring accurate listings, quick review responses, and optimized social content. We appreciate your feedback on the onboarding process. ### 38. Love everything except for ad campaigns. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about SOCi?** I love how I am able to respond to Google reviews within soci. It allows me to have quick responses. **What do you dislike about SOCi?** This might just be an ace thing, but the ad campaigns are atrocious. I didn’t want the store locations to be part of the ads and customer support did not remove the ad account. The owner of the stores doesn’t want to pay for the ads, and we then get charged about $300 per ad, which is at least twice a month. Somehow it is set to automatically set the ad live unless we delete it. So when a message popped up saying something about needing to reconnect so that ads would work, I didn’t fill in the information, that way no ads will run. I love the social calendar and all of the content that is on the platform, but please find a way to allow people to opt out of ads, or just have ads as potential and then someone needs to click on the ad for it to go live. **What problems is SOCi solving and how is that benefiting you?** Ace puts all of their digital assets on soci, so I am able to get content from Ace. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with responding to Google reviews using SOCi. We're sorry to hear about the challenges you've faced with the ad campaigns. You're always welcome to reach out to your Customer Success Manager or account management team for further assistance if needed! ### 39. Intuitive Interface, Strong Integrations, and Great Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Williams C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** i LIKE THE INTERFACE, ACCESSIBILITY, INTEGRATIONS AND OVERALL PERFORMANCE. **What do you dislike about SOCi?** Short log out timing and Pricing. Not sure if there are more. **What problems is SOCi solving and how is that benefiting you?** My scheduling challenge is finally solved. Creating content is easy now, and the templates are very good and helpful. **Official Response from Alicia Zhang:** > Thank you for your positive feedback on our interface, accessibility, integrations, and overall performance. We're delighted to hear that SOCi has made scheduling and content creation easier for you. ### 40. Streamlines Social Media Management with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew G. | Maintenance Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about SOCi?** I use SOCi for posting about resident events across all social media platforms. It streamlines the process and review of posts, which saves me and my team a lot of time. I also appreciate that there are many ways to learn how to use SOCi, providing an avenue to get acquainted with the system. This allows me to troubleshoot or learn the system better without resorting to trial and error. Setting up my personal account was super easy too. **What do you dislike about SOCi?** The UI can be confusing at times but I have become more comfortable with it. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to streamline posting and reviewing across social media, saving me and my team time. It also helps us learn and troubleshoot efficiently without trial and error. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been instrumental in simplifying your social media management and providing various learning resources! We appreciate your feedback about the UI. ### 41. One-Stop Social Posting with Easy Scheduling and Automated Review Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love that it's a one stop shop to post on social media and that you can schedule your posts out over 6- days. I also love the automated review responses that it generates to help you respond to your reviews. **What do you dislike about SOCi?** I haven't really found anything that i dislike, the pricing could be better but you get what you pay for. **What problems is SOCi solving and how is that benefiting you?** They have assisted us with solving issues that we have had with Google My Business Accounts ### 42. Easy management of our social media accounts **Rating:** 5.0/5.0 stars **Reviewed by:** Angel S. | Managing Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I love soci to integrate my social media for our business. **What do you dislike about SOCi?** Nothing I love soci I use it for many different sites **What problems is SOCi solving and how is that benefiting you?** it covers a part of our marketing that is very important to our business **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been instrumental in integrating your social media for your business. Thank you for sharing your positive experience! ### 43. A Central Hub for Managing Multiple Social Platforms with Genius AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SOCi?** Central hub for management of multiple social media platforms and the Genius AI agent. **What do you dislike about SOCi?** I seem to experience consistent network disconnection from SOCi to my social media accounts but in fairness to SOCi, I'm unclear on why and think it might be user error. **What problems is SOCi solving and how is that benefiting you?** Ability to quickly and efficiently respond to reviews with AI suggestions, Genius AI post suggestions, upload and manage social media content all in one platform which is the primary value proposition. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's central hub and Genius AI helpful for managing multiple social platforms! ### 44. Efficient Social Media Management, Needs Minor Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Chase B. | Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like how we can easily post pre-curated posts and schedule custom posts all in one place using SOCi. It saves us time, so we don't have to worry about managing social media directly from our phones. This means I can spend more time on important work. The initial setup of SOCi was very easy, which was a relief. **What do you dislike about SOCi?** I think the cropping feature needs work on the photos, sometimes I will crop it and it comes out wrong still. If we could see DM's too that would be awesome **What problems is SOCi solving and how is that benefiting you?** SOCi lets us easily post and schedule social media posts all in one place, freeing us from using our phones. I like how it gives us more time for important work by reducing social media time. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi efficient for managing your social media posts and that the initial setup was easy for you. We appreciate your feedback about the cropping feature and the ability to see DMs. ### 45. Efficient Account Management, Needs Group Post Deletion **Rating:** 4.5/5.0 stars **Reviewed by:** Kiara T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I use SOCi to manage over 80 Facebook accounts, an Instagram account, an X account, and a LinkedIn account. It decreases the time it takes to post and allows me to create groups to send out posts to specific pages. I like that it saves me time! It keeps everything organized and helps with scheduling posts in advance, and I can look at my content calendar. **What do you dislike about SOCi?** I think the one thing I would change is that if you post to a group (multiple pages) there isn't a way to delete the posts without going into each account separately. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage multiple social media accounts, decreasing posting time and organizing content. It saves me time and helps schedule posts in advance with content calendars. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has been helpful in managing your multiple social media accounts and saving you time with scheduling posts. We appreciate your feedback about the group post deletion feature. ### 46. Intuitive UI, Time-Saving Features **Rating:** 5.0/5.0 stars **Reviewed by:** Jess J. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I really like SOCi's simple UI, which makes managing social media pages across multiple locations much easier. I love the hours of operation display, and my favorite feature is the setup that allows me to checkbox days that are the same, saving me a lot of repetitive time. Once all locations were onboarded, the initial setup was very easy. **What do you dislike about SOCi?** Providing better API capabilities. We have a third party interface between our CRM and SOCi, making the link so that what gets updated in the 3rd party doesn't have to be updated in SOCi or vice versa would be great. **What problems is SOCi solving and how is that benefiting you?** SOCi helps manage social media across 400 locations, simplifying updates across platforms. The simple UI and the checkbox feature for hours of operation save me repetitive time. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has simplified social media management for your 400 locations. We appreciate your feedback on the API capabilities. ### 47. Effortless Communication Made Fun **Rating:** 5.0/5.0 stars **Reviewed by:** Joe P. **Reviewed Date:** January 22, 2026 **What do you like best about SOCi?** I use SOCi for my apartment complex activities, and I appreciate how it simplifies communicating with people. We no longer need to send out a million different newsletters or emails, which is a big relief. The ease of use is fantastic; it's not only easy but also kind of fun. I love that I don't have to fuss about picking a date or time—just click the calendar, click the day, select the time, and post. Overall, the transition to using SOCi from doing everything ourselves has made things less messy. **What do you dislike about SOCi?** We have two apartments to take care of, and as far as I can see, we have to use two different SOCi accounts. Merging would be great. **What problems is SOCi solving and how is that benefiting you?** SOCi simplifies communication for my apartment complex by reducing the need for multiple newsletters or emails. It's also easy and fun to use, letting me easily schedule posts with a few clicks. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has made communication for your apartment complex effortless and fun! As for merging your accounts, we'd recommend reaching out to your Customer Success Manager, they can look into your current setup and advise on how best to proceed with doing so! ### 48. Great service for consolidating your professional reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany M. | Payroll Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about SOCi?** Easy to use. AI generated responses. Shows reviews for all 49 of our locations. Excellent reporting **What do you dislike about SOCi?** Never got a response regarding stores that are somehow linked together. 9082 and 9065 are combined **What problems is SOCi solving and how is that benefiting you?** Allows us to respond to reviews easily. **Official Response from Alicia Zhang:** > Thanks for the great review! We’re happy to hear that SOCi is helping you easily manage reviews across all 49 of your locations and that you’re finding the AI responses and reporting features valuable. We also appreciate you sharing your feedback about the linked store locations and your support experience. Thanks again for your review and for being a valued SOCi customer! ### 49. Easy, Organized Software Management in One App **Rating:** 4.5/5.0 stars **Reviewed by:** varun p. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** It’s easy to manage all my software from one app, which makes everything feel more organized and convenient. **What do you dislike about SOCi?** Nothing really, i like everything about SOCi **What problems is SOCi solving and how is that benefiting you?** It’s easy to manage business hours and post on social media. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi easy to use and that it helps you stay organized. Thank you for sharing your positive experience! ### 50. Convenient, Easy to Use, and Straightforward Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Carl W. | Owner of a sign shop, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** It’s very convenient and easy to use. The interface is simple, clear, and straightforward. **What do you dislike about SOCi?** nothing in particular just the design of the web app **What problems is SOCi solving and how is that benefiting you?** Solving the problem of taking care and planning on social networks **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi convenient and easy to use. We appreciate your feedback on the web app design and will take it into consideration for future improvements. ## SOCi Discussions - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote - [How do I make sure every location stays on brand without babysitting each one?](https://www.g2.com/discussions/how-do-i-make-sure-every-location-stays-on-brand-without-babysitting-each-one) - 1 comment, 1 upvote - [We have a home office headquarters and 300 franchisees. How Does SOCi work for both sides?](https://www.g2.com/discussions/we-have-a-home-office-headquarters-and-300-franchisees-how-does-soci-work-for-both-sides) - 1 comment, 1 upvote - [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+15%3A16%3A05+-0500&secure%5Bsession_id%5D=48b80426-b78e-4c5a-afb9-a2e43f02a0f4&secure%5Btoken%5D=730f046a948c07f301de8f0b89ebdc6aa2e6c7350e88a9c7bbb5ae12f1903d85&format=llm_user) ## SOCi Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Elevate](https://www.g2.com/products/elevate-elevate/reviews) - [Emma](https://www.g2.com/products/emma/reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - [Eulerity](https://www.g2.com/products/eulerity/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews) - [FranConnect](https://www.g2.com/products/franconnect/reviews) - [Glassdoor](https://www.g2.com/products/glassdoor/reviews) - [Global Relay](https://www.g2.com/products/global-relay/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [INRIX OpenCar](https://www.g2.com/products/inrix-opencar/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [Local Measure Engage](https://www.g2.com/products/zendesk-local-measure-engage/reviews) - [Manta](https://www.g2.com/products/manta/reviews) - [Mapquest API](https://www.g2.com/products/mapquest-api/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moz Local](https://www.g2.com/products/moz-local/reviews) - [Neustar](https://www.g2.com/products/neustar/reviews) - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews) - [Olo](https://www.g2.com/products/olo/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews) - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews) - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zibster](https://www.g2.com/products/zibster/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) ## SOCi Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Business Tools** - Bulk Uploading - CMS Specific - Traffic Analytics - Customer Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Route To Human - Menu bars **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Feedback Collection **AI Content Structuring - AI Search Visibility Optimization tools ** - AI-Optimized Content Structuring - Schema & Structured Data Optimization - AI-Readable Content Formatting - LLM-Ready Content Preparation **Performance Optimization & Learning - AI Marketing Agents** - Send-Time Optimization - Autonomous A/B Testing **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Performance** - Real-Time Updates - Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools ** - Entity Recognition & Mapping - Knowledge Graph & Entity Linking - Semantic Content Analysis - Topic Authority Optimization **Autonomous Campaign Orchestration - AI Marketing Agents ** - End-to-End Campaign Execution - Goal-Based Campaign Planning - Cross-Channel Orchestration - Conversational Campaign Setup - Real-Time Campaign Adaptation **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Social Functionality** - Social Functionality **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Retrieval Optimization - AI Search Visibility Optimization tools ** - Passage & Chunk Optimization - AI Citation Optimization - Retrieval Readiness Analysis - AI Query Matching Analysis **AI Content Generation - AI Marketing Agents ** - Dynamic Content Optimization - AI Copy Generation - Personalized Content Creation **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools ** - AI Citation Monitoring - AI Answer Visibility Tracking - Generative Search Performance Analytics **Audience Intelligence & Segmentation - AI Marketing Agents ** - Lookalike Audience Modeling - Behavioral Triggering - Predictive Audience Segmentation **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Workflow & Platform Integrations - AI Search Visibility Optimization tools ** - CMS & Publishing Workflow Integrations **Integrations & Data Connectivity - AI Marketing Agents ** - Event & Data Ingestion - CRM & CDP Integration **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Fraud Protection - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities **Targeting** - Targeting - Geo-Targeting - Contextual Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Notifications ## Top SOCi Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,069 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)