--- title: SOCi Reviews meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4648 reviews by the users' company size, role or industry to find out how SOCi works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4648 scale: '5' date_modified: '2026-08-03' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # SOCi Reviews **Vendor:** SOCi **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,648 ## About SOCi SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. ## SOCi Pros & Cons **What users like:** - Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. (598 reviews) - Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. (424 reviews) - Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. (351 reviews) - Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. (348 reviews) - Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. (323 reviews) - Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews) - Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews) - Review Management (276 reviews) - Time-saving (254 reviews) - Easy Posting (218 reviews) **What users dislike:** - Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. (138 reviews) - Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. (124 reviews) - Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. (114 reviews) - Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. (113 reviews) - Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. (85 reviews) - Layout Issues (85 reviews) - Social Media Limitations (74 reviews) - Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews) - Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews) - Social Media Integration (70 reviews) ## SOCi Reviews ### 1. Makes Review Management Easy with Helpful Notifications and Team Sharing **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley S. | Hospital Manager (veterinary), Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** It makes keeping up with reviews so easy. I get the notification, I can share with my team and respond mindfully to the person who made the review. **What do you dislike about SOCi?** Sometimes the suggested responses are repetitive and I will use ChatGPT instead **What problems is SOCi solving and how is that benefiting you?** Before I wouldn’t always know there is a review and it would go unanswered or acknowledged **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has made managing reviews easier for you and your team. We appreciate your feedback about the suggested responses, and we'll work on improving their variety. Thank you for sharing your experience! ### 2. Easy to Use and Customizable for Staying Consistent **Rating:** 4.5/5.0 stars **Reviewed by:** Sherry C. | Travel advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SOCi?** Ease of use and helps me stay conistant. I like being able to delete what I don't want to use and add in my own products. **What do you dislike about SOCi?** my training on it is very limited, I wish there were more training options **What problems is SOCi solving and how is that benefiting you?** Posting to social media is tedius, this takes so much time off of it **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to use and customizable for staying consistent! We understand the importance of training and are continuously working to improve our training options to better support our users. In the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 3. Great All-in-One Dashboard for Tracking Reputation, KPIs, and Key Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** Great all in one dashboard that provides access to many important attributes for a PM, RPM, VP and the client. It's a great and easy way to keep a pulse on your reputation and to review KPI's and specific metrics. **What do you dislike about SOCi?** I don't have any dislikes so far. I feel that it is a great system and tool! **What problems is SOCi solving and how is that benefiting you?** It is helping to keep a pulse on exactly what residents like and do not like or are frustrated about. The feedback is the biggest tool we have to be able to improve! ### 4. Easy Multi-Format Posting With Clear Scheduling History **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandria C. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Being able to post in all formats is incredibly helpful. I also like that it makes it easy to see what I’ve already posted and exactly when I posted it. **What do you dislike about SOCi?** It takes some time to upload certain images and emojis. Emojis are very helpful for reaching a bigger audience. I also would like to see some suggestions for hastags to use to help reach more of an audience. **What problems is SOCi solving and how is that benefiting you?** It has helped me look further into reviews left for us, which in turn, helps us to address the issues that residents and prospects have **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi helpful for multi-format posting and scheduling history. We understand the importance of emojis and will work on improving the upload time for images. We'll also take your suggestion for hashtag suggestions into consideration. Thank you for sharing your feedback! ### 5. Centralizes Social Media Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I appreciate SOCi for keeping all of our social media together in one area, so we don't have to hop around to different platforms to share things. It also helps us connect with all the people we know. I value the notifications the most, as they keep us updated on all the comments and engagements people have with our soccer organization. The setup was really easy, which is great for us since we don't have a lot of time to waste on different tools. **What do you dislike about SOCi?** There is nothing we dislike at this time. **What problems is SOCi solving and how is that benefiting you?** SOCi keeps all our social media together in one area, avoiding multiple platforms to share different things and connect with people. The notifications let us know the comments and engagements people have with our soccer organization. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has helped centralize your social media efforts and has made it easier for you to connect with your audience. We're also glad to hear that the notifications feature has been valuable for keeping you updated on engagements. Thank you for sharing your positive experience! ### 6. Hands-Off Social Media Management That Keeps Us Focused **Rating:** 4.5/5.0 stars **Reviewed by:** Kyra P. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like how hands off social media CAN be for people like managers to upload and still manage to work on others things that require a bit more focus. **What do you dislike about SOCi?** I haven’t ran into any problem with SOCi just yet: **What problems is SOCi solving and how is that benefiting you?** I would say SOCi is solving the AI generative posts that will be on our platforms. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi. We're happy to hear that it has been a valuable tool for managing social media with minimal effort. ### 7. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** sugei m. | Multi-Unit Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about SOCi?** SOCi has been an excellent solution for managing and streamlining our multi-location social media accounts. The platform is genuinely fun to use and very easy to navigate, which has made the whole process feel simple and efficient. **What do you dislike about SOCi?** At the beginning, it takes some time to get used to, but after that you’re a pro! **What problems is SOCi solving and how is that benefiting you?** N/A **Official Response from Alicia Zhang:** > Thanks for the wonderful review! We’re delighted to hear that SOCi has made managing your multi-location social media accounts simpler and more efficient, and that you’ve found the platform easy and enjoyable to use. We appreciate you sharing your thoughts about the initial learning curve. If you’re ever looking to explore more of the platform’s features, feel free to check out SOCi University for the most up-to-date training and resources: https://university.meetsoci.com/learn/dashboard. Thanks again for your support and for being a valued SOCi customer! ### 8. SOCi: A One-Stop Shop for Landing Pages and Listings **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like that SOCi is a one stop shop for landing pages and listings and it can also help control what is being pushed out to browsers and AI chatbots **What do you dislike about SOCi?** I think that sometimes there are some comlicated issues with the landing pages and that is often a little less user friendly. **What problems is SOCi solving and how is that benefiting you?** SOCi has added more functionality around bringing in reviews. This is great for us because we again need a one stop shop and consolidation that makes it easier for us as marketers to see and analyze reviews. ### 9. Schedule Ahead and Track Engagement with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Scenic Springs W. | Catering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about SOCi?** I like being able to schedule ahead and then see the engagement and interactions afterward. **What do you dislike about SOCi?** The sizing when uploading photos - it's uploaded correctly but it says it's not. Also suggested posts don't work to edit and post **What problems is SOCi solving and how is that benefiting you?** Scheduling posts ahead when we don't have time to post everyday **Official Response from Alicia Zhang:** > We appreciate you sharing this — great to hear scheduling is helping your team. Apologies for the upload and suggested-post issues. Quick workarounds: resize or crop the image to a common aspect ratio (1:1 or 16:9) before upload or paste suggested-post text into a new post to edit. If that doesn’t help, please send screenshots to our support team and we’ll investigate and get this fixed. ### 10. Effortless Social Media Scheduling with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Ada Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like that SOCi is easy to use and user-friendly. Scheduling social media posts is much easier with it. I also appreciate that we can post images and add links. **What do you dislike about SOCi?** I hope there's an easier way to duplicate posts. If I have something posted on a certain day in the past, I would like to reuse it again. But the way it is now, I need to recreate the post for a new date. Lots of copying and pasting and re-creating. **What problems is SOCi solving and how is that benefiting you?** It helps us to schedule our social media posts more easily. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We're glad to hear that the AI tools, post scheduling, and multi-platform posting are making your social media management easier. We'll take note of your feedback on reposting and duplicating content for future enhancements. ### 11. Streamlined Social Media Management **Rating:** 4.5/5.0 stars **Reviewed by:** Mark S. | Country Manager, Executive Office, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I love that SOCi allows us to see upcoming posts that corporate will be posting on our behalf, which is crucial for us as a franchise. It gives us the flexibility to choose which posts to use. Another feature I love is being able to manage and respond to messages from different platforms within one portal, saving me so much time as I don't have to log into different platforms. I can also view insights and reports on posts in SOCi, which is really helpful. Additionally, the initial setup was very easy, and the training tools and videos were helpful in getting started. **What do you dislike about SOCi?** N/A **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage social media content, keep scheduling organized, and view a calendar of upcoming posts. It saves me time by consolidating messages from different platforms and allows me to manage insights and reports seamlessly. **Official Response from Alicia Zhang:** > We're thrilled to hear that you are enjoying the flexibility and time-saving features of SOCi, especially for franchise management. We appreciate your feedback and are glad to hear that the platform is helping you streamline your social media management. ### 12. One-Stop Social Engagement Hub with Great Community Sentiment Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Ramona Station G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** It’s a one-stop shop for managing all of our social media engagement, and it also provides great insight into community sentiment. **What do you dislike about SOCi?** It’s cumbersome to figure out all the functions, and it takes time to understand how everything works. **What problems is SOCi solving and how is that benefiting you?** It saves me time and helps ensure I don’t miss any responses, especially when I’m unsure. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi to be a one-stop solution for managing social media engagement and that it provides valuable insights into community sentiment. ### 13. A Month’s Work Done in a Day **Rating:** 5.0/5.0 stars **Reviewed by:** Laura T. | Leasing consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I can do all my job for the full month in 1 day. **What do you dislike about SOCi?** I didn't find anything that I don't like. **What problems is SOCi solving and how is that benefiting you?** English is not my first language, but I have to post everything in English. I like the way it corrects my spelling and gives me ideas to make my post look more professional **Official Response from Alicia Zhang:** > It's great to hear that SOCi's language correction and content suggestions are making a positive impact on your work, especially as a non-native English speaker. We appreciate your feedback! ### 14. Simple to Use, Needs Better Inbox Integration **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like the simplicity of SOCi, as it’s easy for non-social media professionals to use and understand. I also appreciate the approval process for social media submissions and the post activity page. It's simple to go in and approve any outstanding posts, and it's easy to see what is scheduled out. The initial setup was easy too. **What do you dislike about SOCi?** I don't care for the inbox because you can't always reply within the conversation and have to go natively into the platform. I prefer being able to reply within the platform. **What problems is SOCi solving and how is that benefiting you?** SOCi provides a centralized platform for our 35 local users to use approved social media templates and schedule posts. It's easy for non-professionals and simplifies the approval process for social media submissions, making it straightforward to manage and approve scheduled content. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi simple to use and that it has made the approval process for social media submissions easier for you. We appreciate your feedback about the inbox integration and will take it into consideration for future improvements. ### 15. Effortless Marketing Management with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Elyse T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I use SOCi as a platform for my marketing videos. I love how it keeps all media in one place and makes it easy to schedule my posts on Facebook and Instagram. I really like how easy it is to use, and with a little help, the initial setup was simple. **What do you dislike about SOCi?** It might be useful to be able to post to other social media sites like LinkedIn, TikTok, and YouTube. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to keep all my media in one place and to easily schedule my posts on Facebook and Instagram. **Official Response from Alicia Zhang:** > We're so glad SOCi is making your content workflow easier! Worth knowing: LinkedIn and TikTok publishing are actually both supported in SOCi, so you may have more reach available than you realized. We'd suggest connecting with your CSM to get LinkedIn and TikTok set up, it sounds like those could be a natural next step for your video content. ### 16. Convenient, Time-Saving Portal for Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Sana K. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I really appreciate the convenience of SOCi having everything in one place. It's great to have one portal serving all my needs, allowing me to compare what is happening and see how our posts and engagements are going in a very convenient manner. It saves me time, and I actually like it the way it is now. **What do you dislike about SOCi?** nothing to not like **What problems is SOCi solving and how is that benefiting you?** SOCi saves me time by providing a convenient portal to handle everything in one place, allowing me to easily compare engagement and posts, which was limited when using Meta directly. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi convenient and time-saving! Our goal is to provide a platform that streamlines your social media management needs. ### 17. Essential Tool for Reputation and Social Media Management **Rating:** 5.0/5.0 stars **Reviewed by:** Amberly W. **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love the calendar feature in SOCi. It allows me to make posts before they actually go live and schedule them, which is super helpful since we need to post on social media at least three times a week. This feature lets me manage our social media schedule at the end of the month for the following month. Also, the initial setup was super easy, and the onboarding process was great. **What do you dislike about SOCi?** No dislikes **What problems is SOCi solving and how is that benefiting you?** SOCi helps with reputation management and scheduling posts for social media, making it easier to meet posting requirements. **Official Response from Alicia Zhang:** > We're thrilled to hear that you love the calendar feature and that it's been helpful for your social media scheduling. We're glad to hear that the initial setup and onboarding process went smoothly for you. ### 18. Great Scheduling, but Profile Erasures and Missing Facebook/Instagram Stories Need Fixing **Rating:** 2.5/5.0 stars **Reviewed by:** Alejandra R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** That you have all the social media together and that you can schedule your posts **What do you dislike about SOCi?** They erase our profile, they haven't solved the issue and it has been almost a week. The posts do not appear in the story of Facebook or Instagram **What problems is SOCi solving and how is that benefiting you?** They haven't solve our problem so customer service is bad **Official Response from Alicia Zhang:** > Thank you for sharing this, we're sorry you're dealing with an unresolved issue. That's not the experience we want for you, and we'd like to get it addressed. Please reach out to your CSM or our support team directly so we can escalate the profile issue and get it resolved. ### 19. Great Multi-Location Control Across Stores and Social Platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsey D. | Ecommerce DTC & Digital Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Great solution for multi-location retail business. Provides access and control across locations and social media platforms. The new AI enhancements make it easy to manage high volume data. **What do you dislike about SOCi?** Some features not available fully at launch, was still in development and needed bugs worked out. **What problems is SOCi solving and how is that benefiting you?** Manages Google, Facebook and Yelp all in one platform **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been beneficial for managing Google, Facebook, and Yelp across multiple locations. We appreciate your feedback about the AI enhancements and are sorry to hear about any issues with features still in development. We're continuously working to improve the platform and appreciate your patience. ### 20. Effortless Scheduling and Centralized Review Replies in One Platform **Rating:** 5.0/5.0 stars **Reviewed by:** F M. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love that I can schedule all my posts ahead of time and then forget about it. I also really like being able to respond to all my reviews from the same platform, without having to jump between different tools. **What do you dislike about SOCi?** I do not dislike anything about Soci so far. **What problems is SOCi solving and how is that benefiting you?** Reviews and social media. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find our scheduling and review response features valuable! Thank you for sharing your positive experience with SOCi. ### 21. Easy-to-Navigate Platform That Brings All My Social Accounts Together **Rating:** 4.0/5.0 stars **Reviewed by:** Mitchell D. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that it brings all my social accounts together on one platform, and it’s easy to navigate. **What do you dislike about SOCi?** Sometimes the AI features don’t work for me. **What problems is SOCi solving and how is that benefiting you?** Keeping all our reviews in one place makes things much easier. They’re simple to respond to, and we can quickly see how we compare with our competitors. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi. We understand the importance of having all your social accounts in one platform and are continuously working to improve our AI features to better meet your needs. ### 22. Comprehensive Social Media Management, User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I find SOCi fairly easy to use and appreciate being able to access all of our social media platforms in one area. The initial setup was quite easy as well, with our marketing team providing a training course, which made learning the platform straightforward. SOCi also helps by allowing us to see the calendar and suggest items that we can post for the month. **What do you dislike about SOCi?** The only difficult thing I've seen is just being able to configure the pictures to fit the different platforms. Just a way to be able to easily configure the pictures that fit one platform versus pictures that fit another platform. **What problems is SOCi solving and how is that benefiting you?** SOCi helps manage our social media, giving us easy access to all platforms and reviews in one place, so we no longer post individually. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to use and that it has streamlined your social media management. We appreciate your feedback about configuring pictures for different platforms and will take it into consideration for future improvements. ### 23. Great Cross-Platform Scheduling, but the Layout Could Be More User-Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Megan B. | Veterinary technician, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** Being able to post on different platforms, and schedule posts ahead of time **What do you dislike about SOCi?** I wish the layout was a bit more user friendly, especially on mobile/app **What problems is SOCi solving and how is that benefiting you?** Being able to schedule posts in the future even on days I am not working and saving time of having to go to different platforms to post. **Official Response from Alicia Zhang:** > Thank you for sharing your thoughts with us. We're pleased to hear that our scheduling feature is benefiting you. We'll take your feedback on the layout into account as we continue to enhance our platform. ### 24. Streamlined Social Media Management with Mixed Usability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about SOCi?** I like that I was able to use the Google review. It is very valuable because there are other social media management tools that don't have that availability. Having templates to respond makes it more efficient and easier to respond and get everything taken care of in a day or less than a few hours. So, that was great for me. **What do you dislike about SOCi?** I had an issue where it wasn't clear with the analytics. It didn't give me good reporting. And, it wasn't user-friendly. When I started using it, it wasn't straightforward. It wasn't easy to go in and post. Many of the theaters on their end had problems understanding the program. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for social media management, scheduling multiple posts, and creating groups to streamline processes, like managing movie theater launches efficiently. **Official Response from Alicia Zhang:** > We're glad to hear that you found value in our Google review feature and templates for responding. We apologize for the issues you experienced with analytics and user-friendliness. We are constantly working to improve these areas for a better user experience. In the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 25. Intuitive All-in-One Social Scheduling, Reviews, and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Britany W. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like that you can schedule social media posts over multiple accounts, respond to reviews, and view reports all in one place. It is extremely easy to use, very intuitive, and I use it daily. **What do you dislike about SOCi?** I'm not sure if this is a SOCi thing or a Meta thing, but I would like to be able to attach my instagram separately than my facebook, it would make using multiple accounts easier for me. **What problems is SOCi solving and how is that benefiting you?** SOCi gives us time back that we never had before by being one product that benefits multiple avenues of marketing. It is extremely efficient and gets our jobs done faster. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We're glad to hear that it has made managing multiple accounts easier for you and has given you more time back for marketing efforts. ### 26. Helpful AI Responses and All-in-One Review Management **Rating:** 4.0/5.0 stars **Reviewed by:** Katie H. | manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about SOCi?** The AI responses are so helpful. I enjoy that I can see all reviews and other interactions all in one place, and effectively respond to them. The platform is easy to use, very user friendly. I have had no issues thus far. **What do you dislike about SOCi?** There is sometimes a delay in receiving notice of new reviews. I've noticed that sometimes it seems faster, but some are slower to arrive to my inbox. My company likes us to respond to reviews within 8 hours, but that is harder to do if it is not coming to me in a timely manner. **What problems is SOCi solving and how is that benefiting you?** Responding to reviews effectively. ### 27. Streamlined Hotel Review Response Management with Easy Editing **Rating:** 4.5/5.0 stars **Reviewed by:** Grace D. | Assistant General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** Managing responses for reviews of the hotel. And being able to review and edit them if needed. **What do you dislike about SOCi?** The responses sound like AI, and are too generated at times to be personable. **What problems is SOCi solving and how is that benefiting you?** Responding to reviews in a quicker manner and using their responses as a guideline to address any issues. **Official Response from Alicia Zhang:** > We're glad to hear that you find our review response management and editing features helpful! We appreciate your feedback about the AI-generated responses and will take that into consideration for future improvements. ### 28. SOCi: Efficient Social Media Management with Room for Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Erica R. | Chair, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I use SOCi to manage comments and social media content efficiently across an entire month in just a few days, which really saves me time. I also like that it's a one-stop shop for all platforms, so I don't have to log in to each one separately. Plus, the initial setup was super smooth, making it easy to get started. The time it saves is definitely worth its monthly charge. **What do you dislike about SOCi?** I think SOCi could provide better coaching on how to improve engagement and offer insights on the latest trends in the algorithm for gaining more followers. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage comments and social media content for a month in just a few days, which saves me a lot of time and effort. It's a one-stop shop that makes providing new content for each platform worth the monthly charge. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been a valuable time-saving tool for you. Your feedback about coaching and insights is noted! In the meantime, feel free to check out our blog here for our most up-to-date insights: https://www.soci.ai/blog/ ### 29. Flexible Automatic Posting That Keeps Clients Engaged **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** Automatic posts that I can adjust as needed to meet the desires of my clients seeing them. **What do you dislike about SOCi?** Sometimes I forget to delete some of those posts that I am not ready to publish. The only reason I choose to delete is when they are not relevant to me, my market, my beliefs, or my contacts. **What problems is SOCi solving and how is that benefiting you?** Soci is keeping my name in front of mass friends/ acquaintances on social platforms. These are folks that I don't reach out to daily but yet they see me when they scroll. **Official Response from Alicia Zhang:** > We appreciate your feedback about SOCi. It's fantastic to hear that our platform is helping you engage with your clients and stay visible on social media. ### 30. Strong Reporting and Google My Business Focus, but the Asset Library Needs Refinement **Rating:** 3.5/5.0 stars **Reviewed by:** Jordan W. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like the reporting capabilities as well as the intricate focus on Google My Business. **What do you dislike about SOCi?** I feel like the asset library can be optimized more, being more user friendly, or even the capability for customizable assets like DigitalStack offers. **What problems is SOCi solving and how is that benefiting you?** It does centralize a few different needs for social & Google My Business. **Official Response from Alicia Zhang:** > We appreciate your feedback and are happy to hear that you find our reporting capabilities and Google My Business focus beneficial. Your input on the asset library is noted, and we are continuously working to enhance its usability. Thank you for sharing your thoughts with us. ### 31. All Reviews in One Place with Tailored Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce P. | Revenue Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that all the reviews are in the same area and the responses that are generated are tailored to each individual review. **What do you dislike about SOCi?** There is nothing bad that I can say about SOCI **What problems is SOCi solving and how is that benefiting you?** It is solving the time it takes to respond to all reviews by responding to certain platforms for us. **Official Response from Alicia Zhang:** > We're glad to hear that you appreciate having all your reviews in one place and that the tailored responses are helpful for you! ### 32. Makes Social Media Scheduling and Calendar Planning Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi B. | Franchise owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about SOCi?** Love being able to organise posts and sort out our social media calendar ahead of time **What do you dislike about SOCi?** Maybe suggestions on how to reach a bigger audience, how to help push posts naturally. As in hashtags and things that are used to attract attention **What problems is SOCi solving and how is that benefiting you?** Organising my calendar! **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi helpful for organizing your social media calendar! ### 33. Easy posting to all your sites **Rating:** 4.0/5.0 stars **Reviewed by:** Truman J. | Business development associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** Its easy to use and helps stay on top of regular posts. Support is helpful. **What do you dislike about SOCi?** Not a lot that I dislike, just not something I use a lot. There could maybe be better help in getting posts written. **What problems is SOCi solving and how is that benefiting you?** It makes scheduled posting easy to multiple platforms. **Official Response from Alicia Zhang:** > Thanks for the great review! We’re happy to hear that SOCi is helping you stay on top of your social media with easy scheduling across multiple platforms, and that you’ve had a positive experience with our support team. We also appreciate you sharing your feedback about additional assistance with writing posts. If you’d like to explore more tips and resources, feel free to check out SOCi University for the most up-to-date training and content: https://university.meetsoci.com/learn/dashboard. Thanks again for your support and for being a valued SOCi customer! ### 34. Multi-Location Management Made Easy in One Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I really like that I can integrate multiple locations that I manage and view all the results in one platform, instead of having to log into each location separately and do all the tedious social media work for multiple stores. **What do you dislike about SOCi?** I’ve run into some integration issues between Ace and SOCi, and as a retailer it gets frustrating not having full access to troubleshoot the problems myself and having to wait on others to fix them. **What problems is SOCi solving and how is that benefiting you?** In the past, I’ve received helpful support with integrating new locations and media pages. **Official Response from Alicia Zhang:** > Thank you for sharing your experience with SOCi! We're thrilled to hear that you find our platform helpful for managing multiple locations efficiently. We appreciate your feedback and will work to improve our troubleshooting process to provide you with a smoother experience. If you have any ongoing concerns or need assistance, please feel free to reach out to our support team. We value your business and look forward to continuing to support your social media management needs. ### 35. Centralized Review Management with Minor Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Janae J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that SOCi helps us gather feedback from our residents about how we can improve and recognize areas where we are doing well. It's convenient that we can get feedback from all review platforms in one place, making it a one-stop shop for reviews and posting. Additionally, the initial setup was easy. **What do you dislike about SOCi?** At times, it does somehow disconnect from social media. **What problems is SOCi solving and how is that benefiting you?** SOCi helps us gather feedback from our residents, showing areas for improvement and success. It's a one-stop shop for reviews and posting, centralizing feedback from all platforms. **Official Response from Alicia Zhang:** > We appreciate your feedback and are pleased to hear that SOCi has been beneficial in centralizing reviews and feedback from all platforms. ### 36. Intuitive Multi-Location Management, Streamlined Social Scheduling **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2025 **What do you like best about SOCi?** SOCi makes it incredibly easy to manage multi-location social media in one place. I love how intuitive the platform is scheduling, approvals, publishing, and analytics are all streamlined, which saves a ton of time. The ability to manage multiple accounts and brands from a unified dashboard is a huge plus. **What do you dislike about SOCi?** Some features can feel a bit limited or clunky, especially when handling large batches of content. Certain tools also require extra steps that slow down workflow. Occasional glitches in scheduling or posting can be frustrating, and the user interface could be more modern and responsive. **What problems is SOCi solving and how is that benefiting you?** SOCi helps solve the challenge of managing multiple social media accounts across different locations and platforms. It centralizes scheduling, approvals, and content creation, which saves time and reduces errors. It also helps ensure consistent branding and messaging across all channels. With SOCi, I can easily monitor performance, streamline workflows, and collaborate more efficiently with my team. Overall, it simplifies multi-location social media management and allows me to focus more on strategy instead of juggling tools. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi's multi-location social media management capabilities. We understand your concerns about certain features and user interface, and we're committed to addressing these areas to provide a more seamless experience. We're glad to hear that SOCi has helped streamline your workflows and improve collaboration with your team. ### 37. Streamlined Scheduling and Approvals for Supervised Team Publishing **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan A. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Scheduling and approval features, it allows the site teams to post content independently but still under supervision. **What do you dislike about SOCi?** The only thing I dislike about the platform is the UI. I think it works well but could be aesthetically improved **What problems is SOCi solving and how is that benefiting you?** It's allowing for certain social media tasks to be taken off Marketing's plate **Official Response from Alicia Zhang:** > We're glad to hear that you find our scheduling and approval features helpful for your team's publishing needs. We appreciate your feedback about the UI and will take it into consideration for future improvements. ### 38. SoCi: User-Friendly, Efficient, and Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren B. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** It is very user friendly and is organized so it is efficient to use! **What do you dislike about SOCi?** I don't have any downside to SoCi, everything I need is in one place! **What problems is SOCi solving and how is that benefiting you?** My time- it is solving how efficient I can be as they pull everything into categories which helps me use my time better. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi user-friendly and efficient! Our goal is to make managing your social media and online reputation as seamless as possible. ### 39. Time-Saving Review Responses That Keep Me Moving **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa R. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about SOCi?** I like that they generate a review response for me since I am so busy. **What do you dislike about SOCi?** There isn't anything I don't like about Soci **What problems is SOCi solving and how is that benefiting you?** I don't have the time to give responses to all of our reviews, so it helps out a lot. ### 40. Centralized Social Media Control with Smooth Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Derrick B. | Senior Technical Recruiter / Talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about SOCi?** SOCi has been a great tool for me. I enjoy the nature of its local marketing with AI, which brings me immense joy. I find it really helpful as it centralizes control of social media all in one place, which is an amazing feature to have. The messaging and listing communications capabilities lock everything down with local controls and state management. It's incredibly useful that it pulls in customer messages from platforms like Google and Meta. Also, the initial setup was smooth. **What do you dislike about SOCi?** The learning curve for local teams is a bit challenging. **What problems is SOCi solving and how is that benefiting you?** SOCi centralizes social media controls, pulling in customer messages from platforms like Google and Meta, making local marketing much easier with AI. I love managing everything in one place and the state management feature for local controls. **Official Response from Alicia Zhang:** > We're thrilled to hear that you're enjoying the centralized control and local marketing capabilities of SOCi, as well as the smooth setup process. Thank you for sharing your positive experience! ### 41. Easy to Use and Affordable, Though a Bit of a Learning Curve for Beginners **Rating:** 3.5/5.0 stars **Reviewed by:** Markevis H. | Social Media Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** easy to use and its open collab space. It's also affordable. **What do you dislike about SOCi?** As a beginner, I sometimes find it difficult to learn and use. **What problems is SOCi solving and how is that benefiting you?** It keeps logging me out of my account, so I’m constantly having to sign back in. I also wish it included some editing tools. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to use and affordable. We understand that there may be a learning curve for beginners, and we are continuously working to improve our user experience. In the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 42. It just works—Don’t overthink it…sign up for the service. **Rating:** 5.0/5.0 stars **Reviewed by:** Col (Ret) Guillermo B. | Founder, Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SOCi?** The topics are relevant and in line with what I discuss with both buyers and sellers of businesses. **What do you dislike about SOCi?** Nothing at all. It’s easy to use and tailor to my business. **What problems is SOCi solving and how is that benefiting you?** What it does best is gives me a voice I wouldn’t otherwise be able to broadcast. . **Official Response from Neil Grasso:** > Hi Guillermo, Thank you for the positive review! I am happy to hear SOCi has helped improve your content strategy across multiple marketing initiatives! Also, I appreciate the request for enhanced post customization in-platform. Our team is always looking for feedback and ways we can improve, so if you’re open to sharing more specifics regarding this request, please either reach out to your Customer Success Manager or email support@meetsoci.com so we can explore further. Thanks again! - Neil ### 43. Handy Post Approvals, But Too Many Clicks for Simple Tasks **Rating:** 2.0/5.0 stars **Reviewed by:** Mary H. | Creative Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** The ability to have clients or other users approve posts **What do you dislike about SOCi?** It takes a lot of clicks to get any one thing done, like deleting a post from the calendar or approving a post. And there's no option to save a post as a draft. **What problems is SOCi solving and how is that benefiting you?** Scheduling social media and answering reviews **Official Response from Alicia Zhang:** > We appreciate your feedback on the approval process. We are constantly working to improve our platform and will take your comments into consideration for future updates. ### 44. Easy to Use and a Huge Time-Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Julie S. | Club Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** The ease of use and it saves me so much time! **What do you dislike about SOCi?** not a thing. I have not encountered any issues! **What problems is SOCi solving and how is that benefiting you?** I can schedule posts across all 4 of my clubs with one post! I love going to one location to check and respond to reviews and check on my socials. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been a time-saver for you and that you find it easy to use. Thank you for sharing your positive experience! ### 45. User-Friendly Tool for Effortless Social Media Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I find SOCi user-friendly, which makes my social media outreach feel seamless. It really helps me post in multiple places at once, which is a huge time saver. I also appreciate being able to pre-schedule and map out my social media posts months in advance. The overall quick and easy way SOCi facilitates social media marketing is really something I enjoy. **What do you dislike about SOCi?** na **What problems is SOCi solving and how is that benefiting you?** SOCi helps me post in multiple places at once and pre-schedule posts, making social media marketing quick and easy. It's very user-friendly. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been a time-saving and user-friendly tool for your social media marketing efforts. We appreciate your feedback and are glad to hear that the ability to post in multiple places at once and pre-schedule posts has been beneficial for you. ### 46. Streamlined Social Media Management for Busy Professionals **Rating:** 4.0/5.0 stars **Reviewed by:** Lek S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** I like that with the click of a button, I can manage all my social media posts and see all the outreach and inbound reach it's giving me. It really helps manage my day-to-day as I cannot dedicate the time to all platforms. It's great that I can get my posts out to LinkedIn, Google, and Facebook, which not only saves me time but could also land me extra deals. The initial setup of SOCi was very, very easy. **What do you dislike about SOCi?** I wish I could do outreach directly with SOCi. Mass DM's/Following/Comments. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage my social media as an insurance agent. It helps me know what to post and manage all platforms in one. With a click, I manage all posts and see outreach, saving time and possibly landing extra deals, especially with limited time. **Official Response from Alicia Zhang:** > We're delighted to hear that SOCi has been instrumental in helping you manage your social media platforms efficiently and effectively. Your feedback about the desire for direct outreach capabilities is valuable to us. Thank you for choosing SOCi and for sharing your experience with us! ### 47. Valuable Social Media Content Posting Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. | Realtor, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like that it posts valuable content on my social media **What do you dislike about SOCi?** I dislike that it says it’s posted by Soci. I think it should be in as a resource but I thought it would be more like posting as myself. **What problems is SOCi solving and how is that benefiting you?** Finding valuable info for my audience. **Official Response from Alicia Zhang:** > It's great to hear that SOCi is helping you find valuable information for your audience. We appreciate your input on how we can improve the user experience. ### 48. Very Efficient to help with Social Media **Rating:** 4.5/5.0 stars **Reviewed by:** Hope Veterinary Clinic H. | Practice Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** The platform makes it easy to respond, and saves time in my busy day. **What do you dislike about SOCi?** The sign on can be a bit slow but maybe that is more on my computer **What problems is SOCi solving and how is that benefiting you?** Efficiency- saves time. Running three veterinary clinics, I can use all the help I can get **Official Response from Alicia Zhang:** > We're glad to hear that SOCi is helping you save time and respond efficiently on social media. Thank you for sharing your feedback! ### 49. Effortless Store Management, Lightning-Fast Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Aadil R. | Brand Manager - DIESEL, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like that SOCi is simple and easy to use. It takes just 5 minutes to list a new store, and all the necessary information is properly detailed. I can manage stores quickly, and updates reflect on the website in real time. The setup was super easy; I learned and then explained it to my team in just one session. We use it to accurately list stores around the country, ensuring all contact details and social media are up to date. With the support of a specific account manager, any potential issue is easily managed. **What do you dislike about SOCi?** There is nothing to dislike about SOCi **What problems is SOCi solving and how is that benefiting you?** We use SOCi for accurate store listings with contact details and social media. It's simple and quick, taking 5 minutes to add a store, and updates reflect in real-time, saving us time and effort. **Official Response from Alicia Zhang:** > Thank you for your feedback! We're glad to hear that SOCi's lightning-fast setup and real-time updates have been beneficial for your store management needs. ### 50. Streamlined Social Media Management with Smart AI **Rating:** 5.0/5.0 stars **Reviewed by:** Noah L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I use SOCi to schedule and promote our social media posts, and I love its integrated AI features that make posting easy. SOCi combines all our social media accounts in one place, simplifying management. I find the scheduler and insights particularly valuable as they help us track our social media presence and keep posts flowing. Responding to reviews is another aspect I appreciate. The initial setup was super easy with the assistance of someone knowledgeable about the platform. Additionally, SOCi connects seamlessly with LinkedIn, Google, Facebook, and Instagram. Overall, I would rate it a 10 out of 10 as I love using SOCi. **What do you dislike about SOCi?** Cant think of anything **What problems is SOCi solving and how is that benefiting you?** SOCi helps us schedule and promote social media, integrates all platforms in one place, uses AI for quality posts, simplifies responding to reviews, and keeps things easier for us. **Official Response from Alicia Zhang:** > We're thrilled to hear that you love using SOCi for scheduling and promoting your social media posts, as well as its integrated AI features. We're glad to hear that the scheduler, insights, and review responding features are valuable to you. We appreciate your feedback and look forward to continuing to support your social media management needs. ## SOCi Discussions - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote - [How do I make sure every location stays on brand without babysitting each one?](https://www.g2.com/discussions/how-do-i-make-sure-every-location-stays-on-brand-without-babysitting-each-one) - 1 comment, 1 upvote - [We have a home office headquarters and 300 franchisees. How Does SOCi work for both sides?](https://www.g2.com/discussions/we-have-a-home-office-headquarters-and-300-franchisees-how-does-soci-work-for-both-sides) - 1 comment, 1 upvote - [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+12%3A05%3A31+-0500&secure%5Bsession_id%5D=e9fb8392-0800-45ba-8264-e87f840ec2d9&secure%5Btoken%5D=f50f43f38daf14493f29daaad0a02642fb157ef9b43c946fb019c84bc49f67d2&format=llm_user) ## SOCi Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Elevate](https://www.g2.com/products/elevate-elevate/reviews) - [Emma](https://www.g2.com/products/emma/reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - [Eulerity](https://www.g2.com/products/eulerity/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews) - [FranConnect](https://www.g2.com/products/franconnect/reviews) - [Glassdoor](https://www.g2.com/products/glassdoor/reviews) - [Global Relay](https://www.g2.com/products/global-relay/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - 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[Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Moz Local](https://www.g2.com/products/moz-local/reviews) - [Neustar](https://www.g2.com/products/neustar/reviews) - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews) - [Olo](https://www.g2.com/products/olo/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews) - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews) - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zibster](https://www.g2.com/products/zibster/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) ## SOCi Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Business Tools** - Bulk Uploading - CMS Specific - Traffic Analytics - Customer Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Route To Human - Menu bars **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Feedback Collection **AI Content Structuring - AI Search Visibility Optimization tools ** - AI-Optimized Content Structuring - Schema & Structured Data Optimization - AI-Readable Content Formatting - LLM-Ready Content Preparation **Performance Optimization & Learning - AI Marketing Agents** - Send-Time Optimization - Autonomous A/B Testing **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Performance** - Real-Time Updates - Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools ** - Entity Recognition & Mapping - Knowledge Graph & Entity Linking - Semantic Content Analysis - Topic Authority Optimization **Autonomous Campaign Orchestration - AI Marketing Agents ** - End-to-End Campaign Execution - Goal-Based Campaign Planning - Cross-Channel Orchestration - Conversational Campaign Setup - Real-Time Campaign Adaptation **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Social Functionality** - Social Functionality **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Retrieval Optimization - AI Search Visibility Optimization tools ** - Passage & Chunk Optimization - AI Citation Optimization - Retrieval Readiness Analysis - AI Query Matching Analysis **AI Content Generation - AI Marketing Agents ** - Dynamic Content Optimization - AI Copy Generation - Personalized Content Creation **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools ** - AI Citation Monitoring - AI Answer Visibility Tracking - Generative Search Performance Analytics **Audience Intelligence & Segmentation - AI Marketing Agents ** - Lookalike Audience Modeling - Behavioral Triggering - Predictive Audience Segmentation **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Workflow & Platform Integrations - AI Search Visibility Optimization tools ** - CMS & Publishing Workflow Integrations **Integrations & Data Connectivity - AI Marketing Agents ** - Event & Data Ingestion - CRM & CDP Integration **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Fraud Protection - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities **Targeting** - Targeting - Geo-Targeting - Contextual Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Notifications ## Top SOCi Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,069 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)