Global Relay Reviews & Product Details

The text message archiving functionality addresses a necessary regulatory compliance requirement. Unfortunately, our experience with customer service and billing has overshadowed any benefits. Review collected by and hosted on G2.com.

I’ve had poor customer service, inconsistent communication, ongoing billing issues, and a lack of accountability with Global Relay. After nine long months of repeated follow-ups, I’m still waiting for the refund I was promised. Review collected by and hosted on G2.com.

Used to be a good archive for our email solutions in 2020. Cancellation process would make me not go with the vendor again. Review collected by and hosted on G2.com.

That we tried to cancel the services for 6 months before we got auto renewed again and it took 18 months to cancel something that was not in use. Review collected by and hosted on G2.com.

We receive thousands of emails from regulators, and its robust compliance features make archiving effortless. Moreover, I like the particularly impressive powerful search and analytics capabilities. They enable quick retrieval and detailed analysis of archived data. The product support is excellent. Review collected by and hosted on G2.com.

It seemed excessive for basic archiving without compliance-heavy requirements. It should offer modular plug-and-play features. I found the initial onboarding somewhat complex, and there is a steep learning curve. Review collected by and hosted on G2.com.

Its exceptional ability to provide secure and compliant communication solutions. Its robust archiving and data retention capabilities give us the confidence that we are always in line with regulatory requirements, which is especially crucial in today's fast-paced business environment. Review collected by and hosted on G2.com.

It can feel a bit outdated and not as intuitive as some modern platforms, which sometimes makes navigating through large amounts of data less efficient. Review collected by and hosted on G2.com.

Very detailed information about cutting edge technologies helping drive informed decisions across the industry Review collected by and hosted on G2.com.

I only wish G2 regularly updated its reviews maybe through outreach. They can often times be outdated Review collected by and hosted on G2.com.

I like the ease of use best about Global Relay Review collected by and hosted on G2.com.

I dislike that Global Relay is not widely marketed. Review collected by and hosted on G2.com.

The Global Relay support staff worked alongside our team during the initial transition to their archiving platform. They were able to pull all of our Hosted Exchange data into the archive with minimal impact on my staff's time. We have found their user interface intuitive and easy to use, even for our less tech-savvy management personnel. As an agency bound by retention schedules and archiving of data, what seemed like an insurmountable task was made possible by Global Relay. Additionally, the Global Relay customer support team has been helpful and easy to work with the few times we have needed assistance since implementation. Review collected by and hosted on G2.com.

I cannot think of any way in which Global Relay is least helpful. The only downfall we encountered was when, due to a court order, some of the email records which has been archived by Global Relay needed to be purged by the Global Relay staff and was not a task we could perform ourselves. (This is understandable but an inconvenience.) Review collected by and hosted on G2.com.

Global relay has an efficient way to monitor the emails. The features are relatively easy to use. The best part is that it can access to outlook and can be used on the mobile phones as well. The software is User-friendly. Review collected by and hosted on G2.com.

The cost is the only thing that I find is a bit high for small scale start ups. Review collected by and hosted on G2.com.

Global relay is best for secure email archiving for compliance purpose which also supports scalability.

It does have a very user friendly implementation process along with excellent on demand customer support service

It also have regular security patches with compliance enhancement.

Global relay also supports integration with Microsoft office 365 journaling. Review collected by and hosted on G2.com.

The cost can be relatively high for small scale companies.

Due to its comprehensive features and compliance standard this comes with a deep learning curve for the IT administrators.

Frequent updates makes challenging for admins to test and deploy it to keep up with the new changes. Review collected by and hosted on G2.com.

Ensures we have the right tool to effectively meet our supervision requirements. Tool meets our requirements and it is quite user-friendly. There is always room for enhancement so hence the 9 out of 10 stars Review collected by and hosted on G2.com.

No easy way to automate realignments when monitoring staff or accounts, They also put data as hostage Review collected by and hosted on G2.com.