SOCi Reviews & Product Details

SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data.

Seller

SOCi

Discussions

SOCi Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Amanda Schulte

Used by BrightStar Care and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

SOCi Integrations

(69)

Verified by SOCi

Show More Integrations

Samantha S.

Community Manager

Small-Business (50 or fewer emp.)

10/1/2026

"Time-Saving Social Features That Help Create Quality Posts"

5/5

What do you like best about SOCi?

The suggested and generated social features are really useful, and they save me a lot of time while still helping me produce quality posts. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I haven’t found a single feature that isn’t helpful or useful to me in some way. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi has been helping me save time when posting to social media and when reviewing responses from my residents. I’m able to schedule posts ahead of time and feel confident that everything will be handled as planned. It also makes it easy for residents to reach out with concerns or comments, which helps keep communication open. Review collected by and hosted on G2.com.

Megan R.

Marketing Coordinator

Small-Business (50 or fewer emp.)

10/5/2026

"SOCi Makes Managing Listings Across Platforms Effortless"

5/5

What do you like best about SOCi?

SOCi has helped us link all our listings across all online platforms and increase our likelihood of being found by our customers. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

We only use SOCi for listings at the moment and the value has shown itself to us we cant imagine managing all our properties ourselves. Nothing stands out as a dislike. Review collected by and hosted on G2.com.

Andrea H.

Travel Agent

Mid-Market (51-1000 emp.)

6/25/2026

"Easy Setup and Great-Looking Social Posts Across Platforms"

5/5

What do you like best about SOCi?

I like that I can post about so many different providers with very little work. It was easy to set up. I am one of the agents who get it for free with my agency, so the price is perfect. I can link to my instagram, facebook, linked in and tik tok easily. The posts are good looking and I have been getting some likes on them. I do wish that there was more about sales though as I haven't gotten any leads from this yet. I haven't had to as for any support at this time, but the emails I have recieved on it have been helpful. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

That the same working is on the posts for each platform, I would be nice to not have to go in and update that. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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We're glad to hear that you find SOCi easy to set up and that it has been helpful in managing your social posts across multiple platforms. We appreciate your feedback about the need for more focus on sales and the ability to customize posts for each platform. We are constantly working on improvements and will take your suggestions into consideration.

Hiring M.

Administrative

Small-Business (50 or fewer emp.)

6/25/2026

"Soci seems to do what it is intended to do"

4.5/5

What do you like best about SOCi?

Soci offers great reports that make it easy to compare yourself directly with competitors. Visually it is pleasant to look at and it is easy to find and analyze what you are looking at. integrates nicely with the social media platforms. the AI capabilities are endless ! Review collected by and hosted on G2.com.

What do you dislike about SOCi?

with any social review platform we want more details such as time and dates of visits. nobody can provide that, setting up notifications so you can reply quickly has been an issue. support wait can be a bit long but it always is. pricing is always a concern and time will tell if worth it Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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We're glad to hear that you find SOCi's reports and visual interface helpful for comparing with competitors and analyzing performance. We understand your concerns about wanting more detailed information and setting up notifications, and we're continuously working to improve in these areas.

Steffany R.

Community Manager

Mid-Market (51-1000 emp.)

10/1/2026

"Soci Keeps Everything Under One Roof—Easy Social Posting and Reviews"

5/5

What do you like best about SOCi?

I like Soci because it keeps everything under one roof. It’s easy to access reviews, and I can post to our socials without any hassle. Also, when I ran into technical issues, Donna Ungos provided excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I don’t have any concerns or issues with Soci. As I mentioned in the previous question, Soci has made my day-to-day tasks—like posting to social channels and responding to reviews—simple and hassle-free. Review collected by and hosted on G2.com.

Angel S.

Managing Director

Enterprise (> 1000 emp.)

6/25/2026

"Easy management of our social media accounts"

5/5

What do you like best about SOCi?

I love soci to integrate my social media for our business. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Nothing I love soci I use it for many different sites Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

edit

We're thrilled to hear that SOCi has been instrumental in integrating your social media for your business. Thank you for sharing your positive experience!

Dana G.

Digital Marketing Specialist

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

5/18/2023

"Social made easy"

4.5/5

What do you like best about SOCi?

AI-powered content tools – Helps generate or adapt posts and responses while keeping content aligned with brand guidelines.

Brand governance – Particularly useful for franchises because corporate can establish templates, permissions, approval workflows, and brand standards.

Location-level access – Allows different levels of access for corporate teams, regional managers, and individual locations. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

not at this time, I've been enjoying all the features Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

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Hi Dana,

Thank you for the positive review! I am happy to hear SOCi is making it easy to schedule posts across multiple platforms and manage listings in an efficient manner.

Regarding Google posts - our team is actively working on an enhancement that would allow for posting to multiple pages at the same time, so hang tight! We still are only allowing for 1 photo per post at this time, so I suggest reaching out to support@meetsoci.com to submit a request for this enhanced functionality.

Our team is always looking for feedback and ways we can improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please either reach out to your Customer Success Manager or email support@meetsoci.com so we can explore further.

Thanks again!

- Neil

Todd L.

Mid-Market (51-1000 emp.)

10/1/2026

"SOCi: A Valuable Asset for Social Media Management"

5/5

What do you like best about SOCi?

I really find SOCi valuable due to the many helpful training resources from SOCi University, which I use frequently. The social monitoring app is something I appreciate, and I love the SOCi Content Library. The library's helpful images, especially of upcoming events, are great for our dealership's social media accounts, offering different content libraries to choose from. I also like that SOCi is integrated seamlessly with other tools, allowing me to pull images and content for our socials on Instagram and Facebook. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I know I sometimes have issues playing the training videos for SOCi, but I think that is more so my computer and dated equipment we have. Review collected by and hosted on G2.com.

Doug M.

Small-Business (50 or fewer emp.)

10/6/2026

"Effortless Social Media Scheduling with a Few Hiccups"

5/5

What do you like best about SOCi?

I really appreciate SOCi for social media scheduling. It's great to have all my planned content in one place on a calendar. I like that it also helps me post the same content across multiple platforms. The scheduling calendar is a feature I particularly enjoy, and I love the ability to view a day, week, or whole month at a time. The initial setup was very easy, which I appreciate as well. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I don't love the review response section because there is a delay in when the review is written versus when SOCi picks up on the review. I prefer to respond to reviews the same day they are given. Review collected by and hosted on G2.com.

Jamie B.

Paractice Administartor

Mid-Market (51-1000 emp.)

6/18/2026

"SOCi Puts Multi-Platform Posting, Reviews, and AI Responses at My Fingertips"

5/5

What do you like best about SOCi?

It has everything I need at my fingertips. Not only can I post on multiple sites, but I can also manage reviews and keep in touch with those who follow us. I appreciate the AI integration for ensuring I give the best responses and for promoting our brand in posts. The site's performance is never in question, and uptime is always on point. The ability to integrate with all of the social media platforms makes it an efficient way to manage our marketing. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I have no complaints on SOCi and am incredibly happy with its performance. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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We're thrilled to hear that SOCi has been such a valuable tool for managing your social media presence and engaging with your audience. Thank you for sharing your positive experience!