What do you like best?
1. Automation. Automation. Automation. Literally, anything you can think to automate in a sales role, Groove can do it. We have this idea that things can either be automated or they can be personal. The great think about Groove is that they can be both. We are doing highly personalized outreach at a large scale.
2. Integration. Groove pulls data from Salesforce like Groove is Salesforce. I use Groove for things that are originally supposed to be done in Salesforce, but Groove just does it better and faster.
3. Support. These guys have never let me down. Lighning response time and they really know their product.
What do you dislike?
I dislike that my team doesn't use it to it's fullest capabilities. We need someone to come in here and say "look what could happen if you use this!!!". I really cannot complain about the software or the support itself.
Recommendations to others considering the product:
There is no question here. This is the best BANG for your buck.
What problems are you solving with the product? What benefits have you realized?
Sales people can get caught up doing miniscule administrative tasks, and lose out on a lot of deals as a result of lost time. On the flip side, a sales person might overlook the importance data quality and rely on a sloppy funnel management method. Groove is an absolute dream come true for the sales manager, the sales representative, and the CRM admin. We get the best of both worlds when it comes to both closed deal and data quality.