1. We can integrate our Linked-in account for messaging.

2. Personalization of the sequence for weeks.

3. All messages are modified on one single page, which is so helpful because being in sales, we miss lots of messages, but in Reply.io, there are no such problems. Review collected by and hosted on G2.com.

There is no such thing as dislike in Reply.io, but the only thing I would say is the static dashboard; we can't customize it. Apart from that, all the features are so good. Review collected by and hosted on G2.com.

Very simply to use and there are a lot of optionality with how to customize campaigns. Review collected by and hosted on G2.com.

I don't think there are really downsides to using Reply. If I push hard to find something that would make it better, I would prefer a stronger stance on guiding customers through deliverability success by providing expertise in the realm of cold-email outreach. Review collected by and hosted on G2.com.

Reply makes it easy to automate outreach and follow-ups in one place.

I like the simple interface and easy-to-manage sequences.

It also helps track replies and engagement, saving a lot of time. Review collected by and hosted on G2.com.

The interface can feel a bit cluttered, and managing sequences and reports could be more intuitive. Review collected by and hosted on G2.com.

Easy, flexible, very broad in features, connected to linkedin . It does everything Ì need. Brilliant and quite idiot proof.Excellent customer service Review collected by and hosted on G2.com.

Some things like the contacts have to be linked in sequence rather than just grabbing a template in contacts. Like most of the address scrapers the email or phone is not there or not accurate. I wish it had more CRM type flexibility Review collected by and hosted on G2.com.

Easy of use, great an accessible support from both integrated AI-chat and Humans. Review collected by and hosted on G2.com.

Having used it for a little over 6 months I still don´t have any negatives to bring up about Reply.io high Review collected by and hosted on G2.com.

Linkedin Messaging and the ability to create conditional based sequences Review collected by and hosted on G2.com.

There's no ability to hyper-personalise each email depending on the person's specific experience or activity, which you can do on other services like Amplemarket or Instantly. Review collected by and hosted on G2.com.

It makes outreach simple and helps me manage follow-ups without much manual effort. Review collected by and hosted on G2.com.

At times, the interface can feel a little confusing, particularly when I’m trying to set up more complex sequences. Review collected by and hosted on G2.com.

The platform is simple and intuitive. It’s easy to set up plain-text, automated email sequences with as many steps as I need. The ability to add several mailboxes under one account has made it much easier for my team to manage outreach on behalf of other team members who aren’t as tech-savvy. We use Reply on a weekly, if not daily basis to manage repetitive email outreach, and it has helped improve the efficiency of certain processes.

I also appreciate that all emails appear in the sender’s Outlook Sent folder, and that replies go straight into the sender’s inbox. The option to adjust how many emails are sent per day, as well as how frequently they go out, is very helpful. You can create specific sending schedules for each sequence and choose not to send on public holidays.

Custom fields have been useful, and the reporting is straightforward. Overall, the price point feels fair for what it offers, and it meets our current needs well. Review collected by and hosted on G2.com.

The software includes a feature that’s supposed to remove a recipient from an email sequence once they reply, but it doesn’t work 100% of the time. Because of that, we’ve gotten into the habit of double-checking that someone is actually removed from the sequence after they respond. We’ve had a few people get angry because they weren’t taken out even after requesting it.

It does seem to work most of the time, and we’ve troubleshot a couple of issues to improve it, but a few messages still slip through the cracks for some reason. Also, they used to have an outbox feature that let you see which emails were projected to be sent on a given day based on who was enrolled in sequences, and they’ve since removed it, which is disappointing. Review collected by and hosted on G2.com.

What I like best about Reply.io is how easy it is to run true multi-channel outbound at scale without needing a huge operations team behind it.

We use it heavily for email + LinkedIn outreach, and the workflow builder makes it simple to create sequences that feel personalized while still being efficient. The platform is fast, intuitive, and flexible enough to support more complex outbound motions across multiple inboxes and LinkedIn accounts.

I also appreciate how well it fits into a broader sales stack. We’ve connected it with Airtable, enrichment tools, and internal automations, which allowed us to build a pretty sophisticated sourcing and outreach workflow without a massive engineering lift.

From a usability standpoint, it feels designed for people actively doing outbound every day. Campaign setup is quick, task management is straightforward, and managing large outreach volumes is much cleaner than many alternatives we evaluated. Review collected by and hosted on G2.com.

When we started using it the analytics were not caught up but it seems to have caught up now. Review collected by and hosted on G2.com.

Multi-thread campaigns, integration with Hubspot, and the ability to couple Reply with automation and AI tools like n8n. I also appreciate the very granular sequence workflows, which allow for finely tuning actions. Excellent CSM, very proactive, and very responsive support. Review collected by and hosted on G2.com.

There is no possibility to parallelize actions within the same sequence (for example, contacting someone in parallel via email and on LinkedIn, without LinkedIn becoming a bottleneck). A unified outbox is also missing. The tasks between Reply and Hubspot are also poorly synchronized and unusable for us. Finally, the formatting of emails in plain text is not ideal with rather erratic line spacing. Review collected by and hosted on G2.com.