# Best Survey Software *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)* Survey software allows users to create online surveys, quizzes, polls, and other web forms. These are then distributed to an organization's targeted audience to conduct market research or solicit feedback and opinions. For businesses, survey software products provide insight into participants' opinions of events, projects, customer service, or other aspects of their business. Surveys are most often delivered via email blasts or as pop-ups on a company's site. The [best survey tools](https://learn.g2.com/best-survey-tools) can also be leveraged by non-business entities for personal use or in academia to conduct questionnaire-based research. While survey software can have significant overlap with [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) and [experience management software](https://www.g2.com/categories/experience-management), the three categories are mutually exclusive. EFM products are more specific to business use cases and provide relevant features like Net Promoter Score (NPS) calculation and integrations with CRM software compared to products in the Survey category. They also provide more built-in analysis tools, triggers, and post-feedback actions compared to survey products. Products in the Experience Management category build on the core functionality of EFM by adding features that allow businesses to execute closed-loop actions based on received feedback. Please note: Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution. To qualify for inclusion in the Survey category, a product must: - Enable the creation and customization of questions - Gather, report on, and archive response data - Be shareable and distributable ## Category Overview **Total Products under this Category:** 539 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 149,700+ Authentic Reviews - 539+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Survey Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Google Workspace](https://www.g2.com/products/google-workspace/reviews) | 4.6/5.0 (45,369 reviews) | Real-time team survey and document collaboration | "[All-in-One Solution for Communication and Collaboration](https://www.g2.com/survey_responses/google-workspace-review-12774997)" | | 2 | [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) | 4.4/5.0 (23,168 reviews) | Fast survey creation and feedback reporting | "[Build with AI Makes Survey Creation Fast and Effortless](https://www.g2.com/survey_responses/surveymonkey-review-12696624)" | | 3 | [Jotform](https://www.g2.com/products/jotform/reviews) | 4.7/5.0 (4,836 reviews) | Flexible forms with payments and workflows | "[Intuitive, Easy to Use, and Efficient Form Creation](https://www.g2.com/survey_responses/jotform-review-12738016)" | | 4 | [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) | 4.4/5.0 (454 reviews) | Microsoft-native simple surveys and quizzes | "[Easy Survey Creation with Seamless Microsoft 365 Integration](https://www.g2.com/survey_responses/microsoft-forms-review-12374954)" | | 5 | [Typeform](https://www.g2.com/products/typeform/reviews) | 4.5/5.0 (966 reviews) | Interactive lead and feedback forms | "[Powerful AI Surveys with Automation and Seamless Integrations](https://www.g2.com/survey_responses/typeform-review-12747374)" | | 6 | [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) | 4.4/5.0 (980 reviews) | CRM-connected customer feedback surveys | "[Clean, Beginner-Friendly Survey Creation That Makes Feedback Collection Easy](https://www.g2.com/survey_responses/zoho-survey-review-12752688)" | | 7 | [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) | 4.6/5.0 (5,495 reviews) | Suite-based survey and file workflows | "[Effortless Collaboration and Seamless Integration](https://www.g2.com/survey_responses/microsoft-365-review-12687705)" | | 8 | [QuestionPro](https://www.g2.com/products/questionpro/reviews) | 4.5/5.0 (1,121 reviews) | Advanced research surveys with branching | "[A helpful survey data collection tool](https://www.g2.com/survey_responses/questionpro-review-8007405)" | | 9 | [Constant Contact](https://www.g2.com/products/constant-contact/reviews) | 4.1/5.0 (7,195 reviews) | Email campaigns with embedded feedback collection | "[Easy to Use, Confident Messaging, and a Clean Look](https://www.g2.com/survey_responses/constant-contact-review-12683986)" | | 10 | [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) | 4.4/5.0 (2,912 reviews) | Research-grade experience feedback analysis | "[Outstanding Tool for Efficient Research and Data Collection](https://www.g2.com/survey_responses/qualtrics-strategy-research-review-12263159)" | ## Best Survey Software At A Glance - **Leader:** [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - **Highest Performer:** [Leapsome](https://www.g2.com/products/leapsome/reviews) - **Easiest to Use:** [Matter](https://www.g2.com/products/matter-app/reviews) - **Top Trending:** [Tally](https://www.g2.com/products/tally-forms-tally/reviews) - **Best Free Software:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) ## Which Type of Survey Software Tools Are You Looking For? - [Survey Software](https://www.g2.com/categories/survey) *(current)* - [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) - [Lead Capture Software](https://www.g2.com/categories/lead-capture) - [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) - [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) - [User Research Tools](https://www.g2.com/categories/user-research) - [Experience Management Software](https://www.g2.com/categories/experience-management) - [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) --- **Sponsored** ### Ideally Ideally is the research platform purpose built for innovation and creativity. Ideally helps democratise insights, giving businesses of all sizes the ability to iterate and develop ideas effectively. By integrating customer feedback throughout the ideation process, it turns consumer testing into a dynamic, ongoing practice. Take risks, validate ideas, test messages, measure and evaluate in-market products. Or, ask anything, and get real consumer insights. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=28&secure%5Bdisplayable_resource_id%5D=28&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=28&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1327193&secure%5Bresource_id%5D=28&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsurvey&secure%5Btoken%5D=6285e0f16107ce010589f69b93514e7b38708a6071a23d52541b3f423baecfb1&secure%5Burl%5D=https%3A%2F%2Fwww.goideally.com&secure%5Burl_type%5D=company_website) --- ## Buyer Guide: Key Questions for Choosing Survey Software Software ### What does Survey Software do? When I explain survey software, I frame it as a system that helps teams collect feedback from question creation through response analysis. These platforms bring survey building, templates, branding, question logic, distribution links, embedded forms, dashboards, and reports into one workflow. Instead of collecting feedback through scattered forms, emails, or manual tracking, teams can create cleaner respondent experiences, gather responses faster, and turn feedback from customers, employees, students, or researchers into usable data. ### Who uses Survey Software primarily? After I evaluated G2 reviewer roles and job titles, I found that Survey Software serves many teams: - **Marketing teams** gather customer feedback, campaign input, and audience insights. - **Product teams** collect user opinions and feature feedback. - **HR teams** run employee engagement and satisfaction surveys. - **Educational users** create quizzes, classroom forms, and academic feedback. - **Researchers and consultants** conduct market, client, and field studies. - **Administrators** manage templates, permissions, workflows, and integrations. - **Business owners** use results to guide decisions. ### Why do businesses use Survey Software? From the G2 reviewer patterns I evaluated, businesses use Survey Software because feedback work becomes difficult when teams rely on manual forms, scattered responses, or slow reporting. Users mention the need to gather opinions quickly, measure satisfaction, support research, and make decisions from structured response data. Common benefits include: - Faster survey creation through templates and intuitive builders. - Easier feedback collection across email, websites, mobile, and shared links. - Better analysis through dashboards, summaries, and responses. - Stronger collaboration for teams that create and review surveys. - More consistent customer, employee, event, and research programs. ### What types of Survey Software should I consider? From G2 reviewer descriptions, buyers should compare several product types: - **General survey builders** for quick questionnaires and feedback collection. - **Form-first platforms** for registrations, intake, payments, and operational data capture. - **Research-focused tools** for panels, advanced question logic, and analysis. - **Employee feedback platforms** for engagement, pulse surveys, and internal programs. - **Event and education tools** for live polling, quizzes, and participation. - **Field data tools** for mobile, offline, and geospatial collection needs. ### What are the core features to look for in Survey Software? When I break down G2 reviews for this category, I look closely at the themes users repeatedly mention: - Flexible question types, branching, and conditional logic that help create more relevant respondent experiences. - Custom branding, themes, and layout controls that help surveys feel polished and consistent with the organization's brand. - Dashboards, response summaries, and reporting tools that help teams understand feedback and share results more easily. - Integrations with productivity, CRM, marketing, and automation systems that help connect survey data to daily workflows. - Collaboration, sharing, permissions, and team management that help multiple stakeholders review, edit, and manage surveys together. - Mobile-friendly forms and dependable respondent access that help people complete surveys from different devices and locations. - Support resources for setup and survey design issues that help teams launch surveys with fewer delays. ### What trends are shaping Survey Software right now? From the G2 review patterns I evaluated, several trends stand out: - **AI-assisted survey building** is speeding up question creation, survey design, and response summarization. - **Respondent experience** is becoming a stronger priority as teams look for cleaner layouts, easier navigation, and higher completion rates. - **Advanced logic and personalization** are making surveys more targeted based on respondent answers, segments, or use cases. - **Workflow integrations** are connecting survey data with CRM, marketing, productivity, and automation systems. - **Mobile and offline collection** is expanding survey use cases for field teams, events, research, and operational feedback. - **Real-time reporting** is helping teams interpret responses faster and act on feedback sooner. ### How should I choose Survey Software? For me, the strongest Survey Software fit depends on audience, survey complexity, reporting needs, and connected workflows. I would prioritize products reviewers praise for ease of use, customization, dependable collection, useful reporting, and responsive support. I would also examine concerns around learning curve, advanced logic, plan limits, mobile depth, and integration quality before making a final choice. --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [Google Workspace](https://www.g2.com/products/google-workspace/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 45,369 **Why buyers love it?:** When I assessed Google Workspace’s G2 review data, the central signal was its value as a shared work hub where forms, files, email, chat, and meetings stay connected. Reviewers highlight real-time collaboration, familiar tools, easy sharing, and a single place for daily work across Docs, Sheets, Drive, Gmail, Meet, and Forms. The product reads as a practical survey option when feedback collection needs to live beside documents, classroom tasks, team communication, and lightweight analysis. Users also mention friction around shared Drive organization, file conversion, lower-tier feature limits, offline depth, and large Sheets workloads. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **ease of use** of Google Workspace, enhancing productivity with its seamless integration and centralization. - Users value the **seamless collaboration** of Google Workspace, enhancing productivity and communication effortlessly among teams. - Users appreciate the **seamless integrations** within Google Workspace, enhancing efficiency and organization for quick access to tools. - Users appreciate the **ease of use and seamless integrations** of Google Workspace, greatly enhancing daily productivity and collaboration. - Users value the **intuitive design** of Google Workspace, simplifying productivity and centralizing various important tools effortlessly. **Cons:** - Users are frustrated by **missing features** , such as offline access limitations and restricted capabilities without admin approval. - Many users find the **limited features** of Google Workspace unsuitable for small teams, lacking essential functionalities. - Users find Google Workspace **lacking in advanced features** compared to competitors, especially in CRM and spreadsheet capabilities. - Users feel the **lack of features** in Google Workspace limits customization and advanced functionalities compared to other tools. - Users find the **limited customization options** in Google Workspace frustrating, especially for tools like Google Calendar and Forms. #### Recent Reviews **"[Google Workspace: Seamless, Feature-Rich Suite That Keeps Our Small Business Organized](https://www.g2.com/survey_responses/google-workspace-review-12776578)"** **Rating:** 5.0/5.0 stars *— Marisa M.* [Read full review](https://www.g2.com/survey_responses/google-workspace-review-12776578) --- **"[All-in-One Solution for Communication and Collaboration](https://www.g2.com/survey_responses/google-workspace-review-12774997)"** **Rating:** 5.0/5.0 stars *— Kunal N.* [Read full review](https://www.g2.com/survey_responses/google-workspace-review-12774997) --- #### Trending Discussions - [What tips do you have for effectively using Google Meet’s advanced features for large virtual meetings?](https://www.g2.com/discussions/what-tips-do-you-have-for-effectively-using-google-meet-s-advanced-features-for-large-virtual-meetings) - 16 comments, 10 upvotes - [What is Google Surveys used for?](https://www.g2.com/discussions/what-is-google-surveys-used-for) - 8 comments, 2 upvotes - [What does G Suite do?](https://www.g2.com/discussions/what-does-g-suite-do) - 8 comments, 5 upvotes ### 2. [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,168 **Why buyers love it?:** Across SurveyMonkey’s G2 reviews, I found a clear emphasis on speed and approachability for survey creation. Reviewers highlight templates, easy setup, simple distribution, real-time analytics, visual reports, and AI-assisted summarization that help teams collect feedback with less manual work. I read the product as a strong fit for routine customer, employee, education, and market feedback where teams need structured responses and quick insight. Users also mention price sensitivity, distribution constraints, branding limits, and reporting flexibility as areas that can affect more advanced programs. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **ease of use** of SurveyMonkey, allowing them to create surveys quickly and intuitively. - Users love the **ease of creation** with SurveyMonkey, finding it quick and user-friendly for building surveys. - Users find SurveyMonkey **intuitive and user-friendly** , making it easy to create and understand surveys effortlessly. - Users love how **simple** SurveyMonkey makes survey creation and analysis, even for those without technical skills. - Users appreciate the **ease of use** of SurveyMonkey, which simplifies feedback collection and data analysis effectively. **Cons:** - Users find SurveyMonkey to be **expensive** , especially for additional features and customization options, which can deter new users. - Users find the **free plan limitations** restrictive, making it difficult to fully utilize SurveyMonkey without upgrading. - Users find SurveyMonkey's **survey issues** to be less engaging due to outdated features and limited customization options. - Users find that the **limited features** in SurveyMonkey's free plans restrict their survey capabilities and customization options. - Users find the **limited customization** options in SurveyMonkey restrictive, particularly for free and basic plans. #### Key Features - Customer Service Channels - Survey Builder - Branding - Reporting & Analytics - Conditional Logic #### Recent Reviews **"[Build with AI Makes Survey Creation Fast and Effortless](https://www.g2.com/survey_responses/surveymonkey-review-12696624)"** **Rating:** 4.5/5.0 stars *— Chandra K.* [Read full review](https://www.g2.com/survey_responses/surveymonkey-review-12696624) --- **"[SurveyMonkey Makes Survey Creation and Analytics Effortless](https://www.g2.com/survey_responses/surveymonkey-review-12723986)"** **Rating:** 4.5/5.0 stars *— Rakshika S.* [Read full review](https://www.g2.com/survey_responses/surveymonkey-review-12723986) --- #### Trending Discussions - [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) - 6 comments - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [What is SurveyMonkey?](https://www.g2.com/discussions/what-is-surveymonkey) - 2 comments, 1 upvote ### 3. [Jotform](https://www.g2.com/products/jotform/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 4,836 **Why buyers love it?:** My read of Jotform’s G2 feedback centered on form creation that extends beyond surveys into data capture, approvals, and payments. Reviewers highlight drag-and-drop setup, templates, field options, AI-assisted form creation, integrations, exports, and the ability to manage customer or internal information in one place. I found the product valuable when teams need surveys, registrations, service requests, subscriptions, and payment collection in the same form-building environment. Users also mention submission limits, free-plan constraints, advanced feature complexity, integration friction, and occasional issues with AI-assisted edits. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **ease of use** of Jotform, finding it simple to create versatile and effective forms. - Users admire Jotform for its **ease of use and comprehensive templates** , enabling efficient client information collection and professional branding. - Users appreciate the **ease of creation** with Jotform, highlighting its straightforward setup and user-friendly features. - Users love the **flexibility and creativity** of Jotform, allowing easy form creation and effective data collection. - Users find Jotform to be **extremely user-friendly** , allowing quick creation of customized forms with seamless integration. **Cons:** - Users find Jotform's pricing to be **too expensive** , especially when opting for monthly payments over annual subscriptions. - Users feel that **missing features** hinder integration and customization options, complicating their use of Jotform. - Users report **form issues** that hinder navigation and customization, affecting the overall usability of Jotform. - Users find **limited customization** options in Jotform, making branding integration and field mapping challenging. - Users find **form design options lacking** and report difficulties in navigation and customization for their needs. #### Key Features - Integration APIs - Candidate Search - Candidate Evaluations - Survey Customization - Goal and Challenge Creation #### Recent Reviews **"[Intuitive, Easy to Use, and Efficient Form Creation](https://www.g2.com/survey_responses/jotform-review-12738016)"** **Rating:** 4.5/5.0 stars *— Verified User in Non-Profit Organization Management* [Read full review](https://www.g2.com/survey_responses/jotform-review-12738016) --- **"[Intuitive Drag-and-Drop Form Builder with Time-Saving Templates and Smart Logic](https://www.g2.com/survey_responses/jotform-review-12728365)"** **Rating:** 4.5/5.0 stars *— Sabina K.* [Read full review](https://www.g2.com/survey_responses/jotform-review-12728365) --- #### Trending Discussions - [What innovative uses of Jotform are seen in data collection and management across various sectors?](https://www.g2.com/discussions/what-innovative-uses-of-jotform-are-seen-in-data-collection-and-management-across-various-sectors) - 1 upvote - [What is Jotform used for?](https://www.g2.com/discussions/jotform-what-is-jotform-used-for) - 4 comments, 2 upvotes - [Who uses JotForm?](https://www.g2.com/discussions/who-uses-jotform) ### 4. [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 454 **Why buyers love it?:** Microsoft Forms showed me a consistent pattern in the review data: simple feedback collection inside an existing Microsoft environment. Reviewers highlight a clean form builder, fast sharing, real-time responses, automatic charts, multilingual support, notifications, and Microsoft suite integration. I read the product as a fit for teams that need quick surveys, quizzes, registrations, and feedback forms without a separate specialized survey stack. Users also mention limited design control, basic branding options, restricted question types, and less depth for complex survey logic. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Microsoft Forms to be a **highly user-friendly tool** , making it easy to create and manage various forms. - Users value the **ease of creation** in Microsoft Forms, enabling effortless survey and quiz development without technical skills. - Users value the **excellent integrations** of Microsoft Forms with Microsoft tools, enhancing collaboration and data management. - Users love Microsoft Forms for its **intuitive design** , making data collection and survey creation effortless and straightforward. - Users appreciate the **ease of use** of Microsoft Forms, making it effective for quick edits and gathering feedback. **Cons:** - Users find the **limited customization** options of Microsoft Forms frustrating, as it restricts design and creativity. - Users find Microsoft Forms lacking in **essential features** , including customization options and advanced logic capabilities. - Users find that Microsoft Forms has **limited features** , restricting customization, question types, and advanced functionalities. - Users highlight the **poor design** of Microsoft Forms, noting limitations in customization and usability compared to competitors. - Users find the **limited integrations** with non-Microsoft applications a significant drawback for enhanced functionality. #### Key Features - Survey Builder - Branching/Skip Logic - BI Tools Integration - Conditional Logic - Embedded Forms #### Recent Reviews **"[Easy Survey Creation with Seamless Microsoft 365 Integration](https://www.g2.com/survey_responses/microsoft-forms-review-12374954)"** **Rating:** 4.0/5.0 stars *— Satish M.* [Read full review](https://www.g2.com/survey_responses/microsoft-forms-review-12374954) --- **"[Simple and Practical Tool for Managing forms, Follow ups, and Daily Information Collection](https://www.g2.com/survey_responses/microsoft-forms-review-12786461)"** **Rating:** 4.5/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/microsoft-forms-review-12786461) --- #### Trending Discussions - [What is Microsoft Forms used for?](https://www.g2.com/discussions/what-is-microsoft-forms-used-for) - 2 comments - [Is Microsoft form free?](https://www.g2.com/discussions/is-microsoft-form-free) - 2 comments - [Is Microsoft Forms good?](https://www.g2.com/discussions/is-microsoft-forms-good) - 2 comments ### 5. [Typeform](https://www.g2.com/products/typeform/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 966 **Why buyers love it?:** In Typeform’s G2 feedback, I saw the strongest signal around polished, interactive forms that feel easy for respondents to complete. Reviewers highlight quick survey setup, mobile-first form design, routing logic, localization, custom variables, integrations with marketing and CRM tools, and AI-assisted creation. I read the product as useful for lead qualification, event feedback, customer satisfaction, and quizzes where presentation quality and response flow matter. Users also mention higher-plan feature access, limited pop-up customization, response organization effort, load delays, and cost concerns. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **ease of use** in Typeform, simplifying complex pathways and enhancing user engagement. - Users value the **intuitive design** of Typeform, which enhances user experience and simplifies complex surveys. - Users love the **conversational format** of Typeform, making interactions feel engaging and personalized without overwhelming fields. - Users love the **seamless integrations** of Typeform, enhancing efficiency with tools like Google Sheets and HubSpot. - Users love the **ease of creation** with Typeform, thanks to its intuitive interface and helpful templates. **Cons:** - Users find Typeform **very expensive** , with too many essential features locked behind high paywalls and low submission limits. - Users find **limited customization** options frustrating, often requiring significant time to achieve a polished and professional look. - Users often find **limited features** with Typeform, especially regarding data handling and advanced reporting tools. - Users find **missing features** like reporting and bulk export options hinder effective data management in Typeform. - Users find Typeform's **poor design** options limiting and the dashboard confusing, affecting their form creation experience. #### Key Features - Features - Mobile - Forms - Question Types - Branching/Skip Logic #### Recent Reviews **"[Powerful AI Surveys with Automation and Seamless Integrations](https://www.g2.com/survey_responses/typeform-review-12747374)"** **Rating:** 5.0/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/typeform-review-12747374) --- **"[Best-in-Class UI for Polished, Conversational Surveys](https://www.g2.com/survey_responses/typeform-review-12704183)"** **Rating:** 5.0/5.0 stars *— Max P.* [Read full review](https://www.g2.com/survey_responses/typeform-review-12704183) --- #### Trending Discussions - [What is Typeform used for?](https://www.g2.com/discussions/typeform-what-is-typeform-used-for) - 1 comment - [Is Typeform secure?](https://www.g2.com/discussions/is-typeform-secure) - 1 comment - [What is included in Typeform free plan?](https://www.g2.com/discussions/what-is-included-in-typeform-free-plan) - 1 comment ### 6. [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 980 **Why buyers love it?:** Zoho Survey’s review data pointed me toward a straightforward tool for building and distributing feedback forms with minimal ramp time. Reviewers highlight drag-and-drop survey creation, question flexibility, logic, theme customization, real-time reports, email or SMS distribution, and connections to Zoho CRM and other tools. I found the product useful for customer feedback programs that need survey data tied back to sales or service context. Users also mention advanced feature limits, paid-plan requirements, support response concerns, and some integration or customization challenges. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users praise the **ease of use** of Zoho Survey, highlighting its intuitive interface and quick survey creation capabilities. - Users appreciate the **easy, intuitive survey creation** of Zoho Survey, enabling quick and professional survey design. - Users value the **intuitive design** of Zoho Survey, making survey creation and management efficient and user-friendly. - Users value the **simplicity and user-friendliness** of Zoho Survey, making survey creation and management effortless. - Users find Zoho Survey **extremely helpful** for its ease of use and diverse features for effective data collection. **Cons:** - Users find the **limited customization options** in Zoho Survey restrict their ability to create unique survey designs. - Users highlight the need for a more **intuitive interface and improved distribution features** in Zoho Survey. - Users find the **limited features** of Zoho Survey restrict their capabilities, especially for advanced customization and reporting. - Users face **limited data analysis** capabilities with Zoho Survey, requiring external tools for comprehensive insights and reporting. - Users find the **outdated design** of Zoho Survey makes it less appealing and limits customization options. #### Key Features - Survey Builder - Branching/Skip Logic - Reporting & Analytics - Adaptive Learning #### Recent Reviews **"[Clean, Beginner-Friendly Survey Creation That Makes Feedback Collection Easy](https://www.g2.com/survey_responses/zoho-survey-review-12752688)"** **Rating:** 4.0/5.0 stars *— Muhammad O.* [Read full review](https://www.g2.com/survey_responses/zoho-survey-review-12752688) --- **"[Fast, Intuitive Survey Builder with Professional Templates](https://www.g2.com/survey_responses/zoho-survey-review-12718812)"** **Rating:** 5.0/5.0 stars *— Abhijit S.* [Read full review](https://www.g2.com/survey_responses/zoho-survey-review-12718812) --- #### Trending Discussions - [What is Zoho Survey used for?](https://www.g2.com/discussions/what-is-zoho-survey-used-for) - 4 comments, 1 upvote - [What are the features of survey?](https://www.g2.com/discussions/zoho-survey-what-are-the-features-of-survey) - [Is Zoho survey legit?](https://www.g2.com/discussions/is-zoho-survey-legit) - 2 comments, 1 upvote ### 7. [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 5,495 **Why buyers love it?:** When I evaluated Microsoft 365’s review data, the clearest theme was productivity breadth rather than standalone survey depth. Reviewers highlight familiar Office apps, OneDrive file access, real-time sync, Forms, Teams, Outlook, Power BI, and Copilot-supported work across communication and reporting. I saw the survey fit where feedback collection is part of a broader Microsoft-based workflow that also needs documents, email, storage, and analysis. Users also mention subscription cost, layout changes, feature volume, internet dependency, and system heaviness as factors that can slow adoption. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **ease of use** of Microsoft 365, enjoying seamless access across devices for better collaboration. - Users value the **seamless team collaboration** in Microsoft 365, enhancing productivity and communication effortlessly across various applications. - Users value the **seamless integration** with Microsoft apps, ensuring accessibility and top-notch communication for their needs. - Users appreciate the **seamless integration** of Microsoft 365 apps, enhancing collaboration and accessibility across all devices. - Users appreciate the **seamless integration** of Microsoft 365 apps, enhancing accessibility and collaboration across platforms. **Cons:** - Users feel that Microsoft 365 is **expensive** , particularly when compared to free alternatives like Google Workspace. - Users are frustrated by **missing features** and inconsistent updates that disrupt workflow and functionality in Microsoft 365. - Users report a **daunting learning curve** for non-technical individuals, making initial setup and tool usage challenging. - Users are frustrated by the **limited features** of Microsoft 365, feeling they often require higher-priced plans. - Users find Microsoft 365 **lacking features** on lower-priced plans, which can limit functionality for small teams. #### Recent Reviews **"[Multi functional, All in one App](https://www.g2.com/survey_responses/microsoft-365-review-12753510)"** **Rating:** 4.5/5.0 stars *— Sharon M.* [Read full review](https://www.g2.com/survey_responses/microsoft-365-review-12753510) --- **"[Effortless Collaboration and Seamless Integration](https://www.g2.com/survey_responses/microsoft-365-review-12687705)"** **Rating:** 4.5/5.0 stars *— Chris Z.* [Read full review](https://www.g2.com/survey_responses/microsoft-365-review-12687705) --- #### Trending Discussions - [What are the uses of Microsoft software?](https://www.g2.com/discussions/what-are-the-uses-of-microsoft-software) - 2 comments, 1 upvote - [What kind of software is Microsoft Office?](https://www.g2.com/discussions/what-kind-of-software-is-microsoft-office) - 1 comment - [What programs are in Microsoft Office suite?](https://www.g2.com/discussions/what-programs-are-in-microsoft-office-suite) - 1 comment ### 8. [QuestionPro](https://www.g2.com/products/questionpro/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,121 **Why buyers love it?:** QuestionPro’s G2 reviews signaled to me a platform aimed at more structured research than basic form collection. Reviewers highlight advanced survey logic, branching, panel management, file uploads, GDPR-aware data collection, analytics, reporting, security controls, and support for complex academic, healthcare, and market research needs. I read the product as a fit when teams need targeted studies with many question types, compliance considerations, and centralized insight workflows. Users also mention a busy interface, rigid chart output, niche logic setup complexity, pricing fit, and the need for guidance on advanced configurations. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of QuestionPro, benefiting from its intuitive platform and excellent support. - Users value the **exceptional customer service** and intuitive design of QuestionPro, making it easy to use and navigate. - Users value the **intuitive design** of QuestionPro, noting its ease of use and seamless navigation. - Users value the **responsive and helpful customer support** of QuestionPro, enhancing their experience with the platform. - Users appreciate the **ease of creation** with QuestionPro, allowing quick and multilingual survey design. **Cons:** - Users feel that the **limited number of available surveys** restricts the overall functionality and effectiveness of QuestionPro. - Users find the **learning curve steep** , especially when navigating advanced features, but appreciate the platform once familiar. - Users find QuestionPro's pricing to be **expensive** , especially with sudden increases and lack of suitable plan options. - Users feel **limited customization** options hinder their ability to create attractive surveys and emails on QuestionPro. - Users find the **interface is not intuitive** and can feel confusing when navigating advanced features and customization. #### Key Features - Survey Builder - Branching/Skip Logic - Reporting & Analytics - Adaptive Learning #### Recent Reviews **"[A helpful survey data collection tool](https://www.g2.com/survey_responses/questionpro-review-8007405)"** **Rating:** 4.5/5.0 stars *— Maegan A.* [Read full review](https://www.g2.com/survey_responses/questionpro-review-8007405) --- **"[QuestionPro- The King of Market Research For Businesses](https://www.g2.com/survey_responses/questionpro-review-12739232)"** **Rating:** 4.5/5.0 stars *— Christian K.* [Read full review](https://www.g2.com/survey_responses/questionpro-review-12739232) --- #### Trending Discussions - [What is QuestionPro used for?](https://www.g2.com/discussions/what-is-questionpro-used-for) - 1 comment ### 9. [Constant Contact](https://www.g2.com/products/constant-contact/reviews) **Average Rating:** 4.1/5.0 **Total Reviews:** 7,195 **Why buyers love it?:** Constant Contact’s review data framed surveys for me as part of a broader communication and marketing workflow. Reviewers highlight email templates, campaign scheduling, list management, mobile previews, deliverability support, automation, social publishing, analytics, and survey tools that help collect feedback from an existing audience. I saw the product as useful when surveys need to connect with newsletters, clinic updates, promotions, or customer communications rather than stand alone as research instruments. Users also mention editor rigidity, slower UI moments, higher-tier feature access, segmentation limits, and cost concerns. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **ease of use** of Constant Contact, making email marketing simple and efficient for small businesses. - Users appreciate the **easy creation of campaigns** on Constant Contact, facilitating engagement with new users and customers. - Users appreciate the **user-friendly email builder** of Constant Contact, simplifying campaign creation and user engagement. - Users appreciate the **ease of creating consistent newsletters and social media posts** , enhancing engagement with clients effectively. - Users find Constant Contact to be **exceptionally helpful** for managing email campaigns and tracking engagement effectively. **Cons:** - Users find the **missing features** in Constant Contact limiting, struggling with slow uploads and irrelevant tools. - Users find the **limited customization** options frustrating, affecting their creative control and overall user experience. - Users find the **limited features** of Constant Contact not cost-effective and lacking relevance for their needs. - Users are frustrated by the **limited templates** offered by Constant Contact, restricting creativity and design options. - Users find **layout issues** in Constant Contact's dashboard hinder navigation and complicate the design process. #### Key Features - CRM Integration - Email and Mobile Preview - Social Functionality - Rich Media Capabilties - Performance and Reliability #### Recent Reviews **"[Easy to Use, Confident Messaging, and a Clean Look](https://www.g2.com/survey_responses/constant-contact-review-12683986)"** **Rating:** 4.0/5.0 stars *— Olivia M.* [Read full review](https://www.g2.com/survey_responses/constant-contact-review-12683986) --- **"[Clean, Affordable Newsletter Tool with Easy Integrations, Analytics, and A/B Testing](https://www.g2.com/survey_responses/constant-contact-review-12722795)"** **Rating:** 5.0/5.0 stars *— Charles J.* [Read full review](https://www.g2.com/survey_responses/constant-contact-review-12722795) --- #### Trending Discussions - [How are small businesses using Constant Contact to enhance their email marketing campaigns effectively?](https://www.g2.com/discussions/how-are-small-businesses-using-constant-contact-to-enhance-their-email-marketing-campaigns-effectively) - 3 comments - [What is Constant Contact used for?](https://www.g2.com/discussions/constant-contact-what-is-constant-contact-used-for) - 4 comments, 1 upvote - [Does Constant Contact have a CRM?](https://www.g2.com/discussions/does-constant-contact-have-a-crm) - 2 comments ### 10. [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,912 **Why buyers love it?:** Qualtrics Strategy & Research stood out to me in the review data for flexible survey design paired with deeper analysis. Reviewers highlight advanced analytics, survey logic, automation, trigger-based workflows, AI sentiment analysis, dashboards, and the ability to collect experience data across customer, product, and research programs. I read the product as a fit for teams that need systematic feedback capture and insight development for strategic decisions. Users also mention dashboard navigation friction, feature complexity, training needs, advanced module cost, and occasional limits in chart refinement. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of Qualtrics, enabling effortless survey creation and management with powerful features. - Users praise the **ease of survey creation** in Qualtrics, highlighting its versatile features and automation options. - Users appreciate the **flexible and scalable survey capabilities** of Qualtrics, enhancing their research and data management experience. - Users appreciate the **intuitive design** of Qualtrics, making survey creation and data analysis seamless and efficient. - Users appreciate the **ease of creating and updating surveys** with Qualtrics, enjoying the intuitive and user-friendly interface. **Cons:** - Users find the **survey collaboration limitations** frustrating, complicating sharing and feedback processes significantly. - Users notice **survey limitations** in customization and interactivity, stating the interface could be more engaging and modern. - Users report a **steep learning curve** with Qualtrics, finding it unintuitive and challenging to troubleshoot effectively. - Users find the **limited customization** options in Qualtrics, making it challenging to tailor surveys to specific needs. - Users find **pricing issues** with Qualtrics Strategy & Research, deeming it expensive and lacking flexible payment options. #### Key Features - Survey - Survey Builder - Branching/Skip Logic - Reporting & Analytics - Comparison #### Recent Reviews **"[Essential Tool for Enterprise Experience Management](https://www.g2.com/survey_responses/qualtrics-strategy-research-review-12542760)"** **Rating:** 4.5/5.0 stars *— Akansha C.* [Read full review](https://www.g2.com/survey_responses/qualtrics-strategy-research-review-12542760) --- **"[Outstanding Tool for Efficient Research and Data Collection](https://www.g2.com/survey_responses/qualtrics-strategy-research-review-12263159)"** **Rating:** 5.0/5.0 stars *— Abigail V.* [Read full review](https://www.g2.com/survey_responses/qualtrics-strategy-research-review-12263159) --- #### Trending Discussions - [How are organizations utilizing Qualtrics CoreXM to gather and analyze customer experience data?](https://www.g2.com/discussions/how-are-organizations-utilizing-qualtrics-corexm-to-gather-and-analyze-customer-experience-data) - 1 comment - [What is Qualtrics CoreXM used for?](https://www.g2.com/discussions/what-is-qualtrics-corexm-used-for) - 2 comments, 2 upvotes - [Is qualtrics better than SurveyMonkey?](https://www.g2.com/discussions/is-qualtrics-better-than-surveymonkey) - 3 comments, 1 upvote ### 11. [Leapsome](https://www.g2.com/products/leapsome/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 2,345 **Why buyers love it?:** Leapsome’s G2 reviews pointed me to survey use inside a broader people-management workflow. Reviewers highlight ease of use, clean dashboards, anonymous internal surveys, peer and self reviews, praise, feedback, task visibility, and simple forms for company communication. I saw the product as useful when survey feedback connects directly to performance cycles, employee engagement, and internal development processes. Users also mention difficulty finding specific tabs, notification issues, limited customization, LMS gaps, and an initial sense of platform complexity for new users. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **ease of use** of Leapsome, finding its platform intuitive and efficient for feedback and management. - Users appreciate the **helpful goal visibility and feedback features** of Leapsome, enhancing collaboration and task management. - Users admire the **intuitive interface** of Leapsome, making navigation and performance management effortless and efficient. - Users appreciate the **user-friendly interface** of Leapsome, making goal tracking and career growth easy and intuitive. - Users appreciate the **seamless integration of performance tools** , enhancing efficiency in feedback and performance management processes. **Cons:** - Users note the **missing features** like export options and tool integration, impacting usability and navigation. - Users find the **learning curve challenging** , especially when setting up and navigating various modules of Leapsome. - Users find **navigation difficulty** in Leapsome, particularly when transitioning between different modules of the tool. - Users find the platform **not intuitive** , facing challenges with navigation and unclear menus at times. - Users face **feedback issues** with long overlays and rigid notifications, impacting usability but not overall satisfaction. #### Key Features - Performance - Reporting & Dashboards - Content Delivery and Tracking - Confidence Levels - Action Item Creation #### Recent Reviews **"[Effortless 1:1 Prep with Real-Time Updates and Slack Praise Visibility](https://www.g2.com/survey_responses/leapsome-review-12658546)"** **Rating:** 4.5/5.0 stars *— Alan O.* [Read full review](https://www.g2.com/survey_responses/leapsome-review-12658546) --- **"[Simplifying Goal Tracking and Peer Feedback Discussions](https://www.g2.com/survey_responses/leapsome-review-12791379)"** **Rating:** 5.0/5.0 stars *— VINAY P.* [Read full review](https://www.g2.com/survey_responses/leapsome-review-12791379) --- #### Trending Discussions - [I'm having difficulty setting up performance reviews in Leapsome. Any tips for a new user?](https://www.g2.com/discussions/i-m-having-difficulty-setting-up-performance-reviews-in-leapsome-any-tips-for-a-new-user) ### 12. [Mentimeter](https://www.g2.com/products/mentimeter/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 786 **Why buyers love it?:** Mentimeter’s review data made its real-time audience use case especially clear to me. Reviewers highlight polls, quizzes, word clouds, anonymous responses, interactive slides, participant access, and strong engagement in classes, workshops, meetings, and events. I read the product as a fit when survey questions need to happen live and support discussion during a presentation or facilitated session. Users also mention free-plan limits, design customization limits, reliance on stable internet, and gaps in more advanced quiz or gamification options. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **ease of use** of Mentimeter, enhancing engagement and interactivity in presentations and lectures. - Users appreciate the **engaging interaction** facilitated by Mentimeter, enhancing participation and making learning enjoyable. - Users appreciate the **interactive engagement** of Mentimeter, enhancing participation and making presentations enjoyable. - Users love how Mentimeter makes presentations **fun and interactive** , enhancing engagement and participation during classes. - Users value the **easy interactions** in Mentimeter presentations, enhancing engagement and participation effortlessly across devices. **Cons:** - Users find the **limited customization options** of Mentimeter restrict their ability to create tailored presentations. - Users feel that Mentimeter has **missing features** , such as limited free options and the need for advanced functionalities. - Users find the **PowerPoint integration glitchy** and troublesome, especially with animations and high-resolution images. - Users face **PowerPoint integration issues** with Mentimeter, including glitches and loss of animations during imports. - Users find the **limited features** of Mentimeter restrictive for creating customized and advanced interactive sessions. #### Recent Reviews **"[Best-in-Class Real-Time Audience Engagement with Menti](https://www.g2.com/survey_responses/mentimeter-review-12409292)"** **Rating:** 5.0/5.0 stars *— Lance H.* [Read full review](https://www.g2.com/survey_responses/mentimeter-review-12409292) --- **"[Mentimeter Makes Presentations Engaging with Intuitive, Interactive Live Polls](https://www.g2.com/survey_responses/mentimeter-review-12775477)"** **Rating:** 4.5/5.0 stars *— Rinalon E.* [Read full review](https://www.g2.com/survey_responses/mentimeter-review-12775477) --- #### Trending Discussions - [What do you like most about Mentimeter for audience engagement, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-mentimeter-for-audience-engagement-and-what-improvements-would-you-suggest) - [Is Mentimeter a software?](https://www.g2.com/discussions/is-mentimeter-a-software) - [Why is Mentimeter good?](https://www.g2.com/discussions/why-is-mentimeter-good) - 1 comment ### 13. [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 5,264 **Why buyers love it?:** For G2 Marketing Solutions, I saw the review data emphasize ease of participation and the value of software feedback as a decision input. Reviewers highlight an easy interface, simple setup, review and survey workflows, AI assistance, templates, software comparison, and the ability to gather opinions that help buyers evaluate products. I read the product as relevant when teams want to collect, organize, and activate customer voice around software reputation and market presence. Users also mention generic questions, email volume, AI response preferences, interface density, and review verification friction. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **ease of use** of G2 Marketing Solutions, enabling straightforward integration and personal experience sharing. - Users value the **authenticity and transparency** of G2 Marketing Solutions, trusting peer reviews for informed decision-making. - Users appreciate the **user-friendly interface** of G2 Marketing Solutions, enhancing navigation and fostering genuine feedback. - Users value the **genuine and fair reviews** on G2 Marketing Solutions, enhancing decision-making for potential buyers. - Users value G2 Marketing Solutions for its **genuine and authentic reviews** , helping them make informed technology decisions. **Cons:** - Users experience **inconsistent review approvals** and outdated feedback, leading to confusion when assessing G2 Marketing Solutions. - Users warn about **biased reviews** on G2 Marketing Solutions, which can lead to misinformation and hinder decision-making. - Users struggle with a **lack of clarity** in review approvals and video submission tracking, hindering their experience. - Users find the **reviewing process time-consuming** and occasionally lengthy, impacting their ability to provide feedback quickly. - Users experience a **confusing interface** and misunderstandings due to misleading features and inadequate support. #### Key Features - Customer Feedback - Revenue Reporting - Social Networks Monitoring - Contact Data Availability - Integrations #### Recent Reviews **"[Builds Trust and Visibility with Authentic Reviews and Buyer Intent Data](https://www.g2.com/survey_responses/g2-marketing-solutions-review-12793251)"** **Rating:** 5.0/5.0 stars *— Atharva Z.* [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-12793251) --- **"[Great platform for B2b reviews and buyer incentive data](https://www.g2.com/survey_responses/g2-marketing-solutions-review-7062945)"** **Rating:** 5.0/5.0 stars *— Niels L.* [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-7062945) --- #### Trending Discussions - [In what ways is G2.com influencing purchasing decisions in the software and technology market?](https://www.g2.com/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes - [How is G2.com being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes - [What is G2.com used for?](https://www.g2.com/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes ### 14. [Userpilot](https://www.g2.com/products/userpilot/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 977 **Why buyers love it?:** Userpilot’s G2 feedback centered my evaluation on product teams that want to connect user feedback with in-app behavior. Reviewers highlight in-app surveys, onboarding flows, tooltips, checklists, product analytics, dashboards, session insight, segmentation, and direct user communication without heavy engineering dependency. I found the product useful when survey data needs to guide product adoption, feature usage, and customer education inside a software experience. Users also mention dashboard customization limits, report-sharing gaps, temporary recording access, survey export issues, and potential complexity from the breadth of features. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Userpilot to be **intuitive and easy to use** , streamlining updates and enhancing product adoption effectively. - Users love the **intuitive interface** of Userpilot, making it easy to create journeys quickly and efficiently. - Users highlight the **easy setup** of Userpilot, appreciating quick adjustments and helpful support for effective onboarding. - Users commend the **responsive customer support** of Userpilot, ensuring quick resolutions and effective guidance throughout the process. - Users value the **ease of updating and optimizing flows** in Userpilot, enhancing user guidance and product adoption. **Cons:** - Users find the **learning curve steep** , requiring time to navigate and master Userpilot's features effectively. - Users experience a **steep learning curve** with Userpilot, finding it overwhelming but manageable with support resources. - Users experience **limited customization** options, hindering flexibility in segment creation and triggering flows effectively. - Users find the **reporting complexity** in Userpilot challenging, leading to a steep learning curve and integration issues. - Users find Userpilot **expensive** , especially as costs increase with active users, impacting early-stage startups' budgets. #### Key Features - Survey Implementation - User Segmentation - Account-Level Analytics - Survey Builder - Branching/Skip Logic #### Recent Reviews **"[Ease of Use and Incredible Support](https://www.g2.com/survey_responses/userpilot-review-12607367)"** **Rating:** 5.0/5.0 stars *— Karla C.* [Read full review](https://www.g2.com/survey_responses/userpilot-review-12607367) --- **"[Straightforward In-App Onboarding with Clear User Behavior Insights](https://www.g2.com/survey_responses/userpilot-review-12651132)"** **Rating:** 4.5/5.0 stars *— Elias R.* [Read full review](https://www.g2.com/survey_responses/userpilot-review-12651132) --- #### Trending Discussions - [What is Userpilot used for?](https://www.g2.com/discussions/what-is-userpilot-used-for) ### 15. [Matter](https://www.g2.com/products/matter-app/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,181 **Product Description:** Bring employee recognition, rewards, surveys, and more directly into Slack or Microsoft Teams! 💜 Trusted by 4,700+ companies, including Sephora, Petco, Shell, Bolt, JiffyLube, Siemens, Carrier, True Classic, Microsoft, Sotheby’s, and many more! ✅ Free 14-Day Trial – Full access to all features, no credit card required ✅ 2-Minute Setup – Start building culture instantly ✅ Free Forever Plan – Keep core kudos recognition features at no cost Matter helps you build culture, boost engagement, and create happier teams — all where work happens. What you can do with Matter: 🎉 Recognition: Celebrate wins together with peer-to-peer kudos recognition tied to your company values. Create a recognition habit with Feedback Friday™ — automatic engagement reminders that gamify recognition and encourage participation. 🎁 Rewards: 5,500+ reward options across 200+ countries. Turn recognition into rewards people love — gift cards, premium gifts, donations, prepaid cards, monetary options, and more! Create your own rewards store with custom company-branded rewards. Whether it’s an extra day off, an exclusive t-shirt, or a unique perk, offer rewards that match your culture. 📋 Surveys: Collect continuous feedback and insights with pulse surveys, eNPS, custom employee surveys, and automated onboarding surveys, all delivered natively inside Microsoft Teams (and via email). Boost response rates by up to 10x with seamless delivery and built-in rewards. 🏆 Challenges & Incentives: Drive action with customizable challenges and incentives that align with your goals, reinforce company culture, and reward behaviors that move people forward. 🥳 Celebrations & Milestones: Never miss a birthday or work anniversary with automated celebrations and reward delivery — strengthening team connection and culture for every special moment and service milestone. 📊 Analytics & Reporting: Access real-time dashboards, exportable data reports, manager-level insights, advanced filtering across groups (e.g., departments) and segments, and fully custom reporting to understand and improve engagement across your organization. ⚙️ Integrations: Matter integrates natively with Slack, Microsoft Teams, and 200+ HRIS systems for turn-key integration and data import. API access for all your reporting, accounting, and billing requirements. What companies are saying about Matter: - “Our company’s culture & morale changed overnight! In under 2 months, we’ve had over 2,000 kudos sent and 80%+ engagement across all employees. Matter has motivated people to participate like no other software we have ever used.” — Jeff Hagel, President - “I love how easy it is for employees to recognize each other with kudos. Matter has boosted morale, increased employee engagement, and it’s now a strong presence in our company culture.” — Michael Margolese, Senior Human Resources Manager - “Matter helps our employees feel more valued, rewarded, and recognized. It’s a very fun and easy-to-use platform that has created a positive experience and engagement for our people while also helping to reinforce our core values daily.” — Taylor Rapp, Director of People & Culture ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **seamless integration and culture of appreciation** fostered by MatterApp for team engagement and recognition. - Users love the **powerful culture of appreciation** fostered by Matter, enhancing team recognition and engagement effortlessly. - Users love the **automated recognition features** of Matter, making acknowledgment quick, easy, and effective within teams. - Users appreciate the **peer recognition** of Matter, fostering team culture and enhancing appreciation among colleagues. - Users find MatterApp's **ease of use** and seamless Slack integration enhance team engagement effortlessly. **Cons:** - Users find the **limited options** for recognition features in Matter somewhat restrictive and desire additional customization. - Users feel that the **limited customization** of kudos cards restricts creativity and personalization options. - Users find the **excessive notifications** overwhelming and difficult to manage, especially when integrated with Slack. - Users find the **coin limitations** frustrating, impacting engagement and redemption options, especially outside the US. - Users find **annoying distractions** from automatic notices and autoposts that clutter team channels, though it's manageable. #### Recent Reviews **"[People will work more for praise, than a raise!](https://www.g2.com/survey_responses/matter-review-8332935)"** **Rating:** 5.0/5.0 stars *— Amanda G.* [Read full review](https://www.g2.com/survey_responses/matter-review-8332935) --- **"[Effortless Recognition & Reward, Perfect for Remote Teams](https://www.g2.com/survey_responses/matter-review-11181672)"** **Rating:** 4.5/5.0 stars *— Bennie V.* [Read full review](https://www.g2.com/survey_responses/matter-review-11181672) --- ### 16. [Delighted](https://www.g2.com/products/delighted/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 59 **Why buyers love it?:** What stood out to me in Delighted’s G2 feedback was how often reviewers connect simple survey creation with fast feedback visibility. Reviewers highlight an intuitive interface, quick survey setup, templates, multiple distribution options, Slack integration, customer categorization, and dashboards that make NPS or CSAT results easier to monitor. I read the product as a strong fit for teams that want short customer feedback surveys with reporting that stakeholders can understand without heavy configuration. Users also mention limits around advanced reporting, integrations, web survey customization, direct response workflows, and occasional downtime. #### Recent Reviews **"[Delighted is amazing.](https://www.g2.com/survey_responses/delighted-review-9782860)"** **Rating:** 5.0/5.0 stars *— Anna G.* [Read full review](https://www.g2.com/survey_responses/delighted-review-9782860) --- **"[Very VERY intuitive 👏](https://www.g2.com/survey_responses/delighted-review-6697443)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/delighted-review-6697443) --- #### Trending Discussions - [Who owns delighted?](https://www.g2.com/discussions/who-owns-delighted) - 1 comment - [What is NPS delighted?](https://www.g2.com/discussions/what-is-nps-delighted) - [What does Delighted do?](https://www.g2.com/discussions/what-does-delighted-do) ### 17. [Tally](https://www.g2.com/products/tally-forms-tally/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 123 **Product Description:** Say Goodbye to Boring Forms Tally is the simplest way to create online forms for free. No coding required — just type your questions like you would in a doc, and you’re ready to go. The best part? You get unlimited forms and submissions for free. 💨 As simple as it gets: Tally is the intuitive form builder you’ve been searching for. Just type and build any type of form in seconds.
 🆓 Unlimited submissions for free: Say goodbye to paywalls. With Tally, you can create unlimited forms and collect unlimited submissions at no cost, as long as you follow our fair usage guidelines.
 💬 Exceptional customer support: At Tally, our users come first. As an independent company, we build in public with a roadmap shaped by your feedback and provide fast, responsive support. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **ease of use** of Tally, finding it intuitive and quick to set up for varied tasks. - Users commend the **easy setup** of Tally, contributing to a seamless integration into their workflows. - Users appreciate the **seamless CRM integrations** of Tally, enhancing their workflow and data management effortlessly. - Users find Tally's **simplicity and speed** ideal for easily creating effective forms with minimal hassle. - Users rave about Tally's **excellent customer support** , highlighting quick, clear assistance for seamless problem-solving. **Cons:** - Users find the **learning curve steep** , particularly with complex calculations that may overwhelm novices. - Users find the **absence of key features** in Tally, such as version history and integrations, quite limiting. - Users find the **limited customization** options frustrating, wishing for more design flexibility and built-in styling methods. - Users find **form issues** such as clunky currency switches and mobile display problems, affecting usability and clarity. - Users face **layout issues** with Tally, affecting mobile scaling and the arrangement of media within questionnaires. #### Recent Reviews **"[Fast, Minimalist Form Builder with Polished Results, Plus Unlimited Free Forms](https://www.g2.com/survey_responses/tally-review-12703783)"** **Rating:** 5.0/5.0 stars *— Jatin B.* [Read full review](https://www.g2.com/survey_responses/tally-review-12703783) --- **"[Simple on the Surface, Powerful Under the Hood — and Outstanding Support](https://www.g2.com/survey_responses/tally-review-12721769)"** **Rating:** 5.0/5.0 stars *— Yannick P.* [Read full review](https://www.g2.com/survey_responses/tally-review-12721769) --- ### 18. [SurveyMars](https://www.g2.com/products/surveymars/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 120 **Product Description:** SurveyMars is a completely free survey and poll maker platform. With unlimited surveys, questions, and responses, you can gather insights quickly and effortlessly. Get started for free and there is no credit card required. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find it incredibly easy to create surveys with **varied question types and helpful AI hints** on SurveyMars. - Users appreciate the **simple and fast setup** of SurveyMars, making survey creation and data analysis efficient and straightforward. - Users love the **simple and fast survey creation** in SurveyMars, allowing quick feedback collection without needing technical skills. - Users find SurveyMars **incredibly user-friendly** , allowing even non-technical teams to efficiently create and send surveys. - Users praise the **easy setup** of SurveyMars, enabling immediate survey creation without complicated onboarding processes. **Cons:** - Users desire **more advanced customization options** in SurveyMars for enhanced survey design flexibility. - Users find the **limited data analysis capabilities** of SurveyMars restrictive for comprehensive audience segmentation and reporting. - Users report **export limitations** and **mobile formatting issues** that hinder efficient survey experiences and data handling. - Users point out the **missing advanced security and customization features** , limiting suitability for sensitive enterprise surveys. - Users find the **poor visualization** in SurveyMars limits data analysis and sharing of insights effectively. #### Recent Reviews **"[User-Friendly Surveys with Powerful Analytics, AI Templates, and Integrations](https://www.g2.com/survey_responses/surveymars-review-12760624)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/surveymars-review-12760624) --- **"[Fast, Organized Healthcare Surveys with Helpful AI Question Generation](https://www.g2.com/survey_responses/surveymars-review-12782471)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/surveymars-review-12782471) --- ### 19. [Assembly by Quantum Workplace](https://www.g2.com/products/assembly-by-quantum-workplace/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 3,808 **Product Description:** 🚀 Assembly: Modern Employee Recognition That Drives Retention, Culture, and ROI Assembly is an employee recognition and engagement platform that helps HR teams build high-performing, connected cultures. Designed for hybrid and remote teams, Assembly makes it easy for peers and managers to celebrate everyday wins, milestones, and company values — boosting morale and reducing turnover. 🌟 Peer & Manager Recognition Enable continuous appreciation across your organization. Employees can easily recognize peers, while managers drive impact with structured awards and multi-level approval workflows. 🎉 Automated Celebrations Never miss a birthday, work anniversary, or new hire welcome. Assembly automates milestone celebrations, so no one feels forgotten — even in distributed teams. 🎁 Flexible Rewards Catalog Offer digital gift cards, meaningful experiences, charitable donations, branded swag, and even Amazon rewards. Tailor your catalog to global and local preferences. 🏆 Awards, 📣 Announcements & 🎯 Challenges Celebrate excellence with formal awards, keep teams aligned with timely announcements, and spark engagement with fun, gamified challenges that build energy, participation, and shared purpose. ✍️ AI-Generated Recognition Messages Make giving recognition easier with our AI-powered assistant. Employees get help crafting personalized, authentic, and values-aligned messages that resonate. 🧠 AI-Powered Insights with DoraAI Use DoraAI to uncover recognition trends, engagement gaps, and cultural health across your company. Get instant answers, smart recommendations, and beautiful data visualizations. 📊 Manager Dashboards & Notifications Managers get proactive alerts when team members are recognized or celebrated, plus insights into team engagement, participation, and recognition patterns. 🖼️ Custom Branding Customize logos, colors, email templates, core values, and reward types to align with your brand identity and culture — no generic experience here. 🌍 Multilingual Support Foster global participation with localized experiences for international and distributed teams. 💎 Premium Customer Support Get fast, expert onboarding and dedicated support to ensure your program is successful from day one. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **fast gift card delivery** and appreciate the ability to recognize peers and strengthen team culture. - Users highlight the **ease of use** of Assembly, appreciating its quick and user-friendly search functionality. - Users value the **quick delivery of gift cards** and the ability to share appreciation through reward points. - Users appreciate the **instant recognition and team morale boost** provided by Assembly, enhancing coworker interactions. - Users value the **ease of peer recognition** in Assembly, enhancing team morale and aligning with company values. **Cons:** - Users find the **limited options** for emojis, trophies, and payment methods to be a minor drawback of Assembly. - Users are frustrated by the **limit on rewards** , finding it inadequate for motivating team members effectively. - Users find the **limited points system** restrictive, requiring excessive effort for meaningful rewards. - Users find the **navigational challenges** of Assembly frustrating, despite improvements to the user interface over time. - Users find the **navigation confusing** , making it difficult for employees to understand and utilize the features effectively. #### Recent Reviews **"[Boosts Team Morale with Ease](https://www.g2.com/survey_responses/assembly-by-quantum-workplace-review-10347347)"** **Rating:** 5.0/5.0 stars *— Romene D.* [Read full review](https://www.g2.com/survey_responses/assembly-by-quantum-workplace-review-10347347) --- **"[Useful Platform for Employee Recognition and Team Engagement](https://www.g2.com/survey_responses/assembly-by-quantum-workplace-review-10770946)"** **Rating:** 4.5/5.0 stars *— Sunny Y.* [Read full review](https://www.g2.com/survey_responses/assembly-by-quantum-workplace-review-10770946) --- #### Trending Discussions - [What is the importance of employee recognition?](https://www.g2.com/discussions/what-is-the-importance-of-employee-recognition) - [How do you motivate employees with recognition?](https://www.g2.com/discussions/how-do-you-motivate-employees-with-recognition) - [Which is the purpose of the assembly website and slack integration?](https://www.g2.com/discussions/assembly-which-is-the-purpose-of-the-assembly-website-and-slack-integration) ### 20. [ArcGIS Survey123](https://www.g2.com/products/arcgis-survey123/reviews) **Average Rating:** 4.3/5.0 **Total Reviews:** 59 **Product Description:** ArcGIS Survey123 provides an end to end, location aware, form-centric data gathering solution. With Survey123 you can design powerful smart forms and leverage them throughout your organization to streamline the way you work. Organizations worldwide use Survey123 to support asset and inventory inspection workflows, perform field damage assessments, support citizen science, crowdsourcing efforts and much more. Survey123 is included with ArcGIS, and provides powerful features to help you leverage the power of location to boost your productivity while capturing data and analyzing the results of your surveys. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users love the **ease of use** in ArcGIS Survey123, which simplifies creating smart, efficient forms for data collection. - Users value the **efficiency** of ArcGIS Survey123, enabling streamlined data collection and seamless integration with GIS tools. - Users value the **customization options** in ArcGIS Survey123, allowing for tailored, high-quality form designs and user experiences. - Users value the **easy integrations** of ArcGIS Survey123, enhancing data flow within the ArcGIS ecosystem for efficient analysis. - Users value the **streamlined setup** of ArcGIS Survey123, making form creation quick and user-friendly. **Cons:** - Users find the **complexity of designing advanced forms** in Survey123 to be time-consuming and often unreliable. - Users find **customization options limited** in ArcGIS Survey123, restricting the design of complex and dynamic surveys. - Users find **limited features** in ArcGIS Survey123, particularly when customizing complex or dynamic surveys. - Users frequently face **survey issues** , including slow loading times and bugs, hindering efficiency and user experience. - Users face frustrating **upload issues** with ArcGIS Survey123, including slow loading times and frequent performance-related glitches. #### Recent Reviews **"[Reliable Tool for Easy Field Data Collection](https://www.g2.com/survey_responses/arcgis-survey123-review-12541540)"** **Rating:** 5.0/5.0 stars *— Emina d.* [Read full review](https://www.g2.com/survey_responses/arcgis-survey123-review-12541540) --- **"[Form-Based Surveys with Powerful Offline Sync for Field Data Collection](https://www.g2.com/survey_responses/arcgis-survey123-review-12638371)"** **Rating:** 5.0/5.0 stars *— Dhawood Gani N.* [Read full review](https://www.g2.com/survey_responses/arcgis-survey123-review-12638371) --- #### Trending Discussions - [What is ArcGIS Survey123 used for?](https://www.g2.com/discussions/what-is-arcgis-survey123-used-for) - 2 comments, 1 upvote - [What's new in survey123?](https://www.g2.com/discussions/what-s-new-in-survey123) - 1 comment, 1 upvote - [How much does survey123 cost?](https://www.g2.com/discussions/how-much-does-survey123-cost) - 2 comments ### 21. [Vevox](https://www.g2.com/products/vevox/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 427 **Product Description:** Vevox is a real-time polling and anonymous Q&A platform for employee engagement. Rated #1 by users across Trustpilot, G2, and Capterra, Vevox makes online and in-person meetings & classes unmissable by providing participants, wherever they are located, the opportunity to have an equal say. Participants can freely interact by using the Vevox App or integrations to answer polls or contribute to Q&A’s through their smartphones or laptops. Giving your staff a voice and hearing their feedback has never been easier, or more inclusive. What makes it so good? Vevox is the most intuitive employee engagement technology there is, with user friendly features that have been fine-tuned in partnership with customers just like you. Vevox users say their hybrid comms meetings have been transformed. Getting started is quick and easy and the platform can run independently as a standalone tool, or seamlessly integrates with your existing meeting tech, including Microsoft Teams, Zoom, PowerPoint and other technologies, offering a one-stop solution to running successful and engaging hybrid meetings. Make your meetings more interactive, democratic – and more fun! ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find Vevox to be **extremely easy to use** , enhancing interactivity and facilitating engaging learning experiences. - Users highlight the **high interactivity and engagement** of Vevox, fostering inclusiveness in lectures and meetings. - Users highlight the **interactive features** of Vevox that enhance engagement and inclusivity in educational settings. - Users value the **highly interactive engagement** Vevox provides, fostering inclusivity and active participation in various settings. - Users enjoy the **highly interactive polling** features of Vevox, enhancing engagement and inclusivity during sessions. **Cons:** - Users note the **limited aesthetics** of Vevox's PowerPoint integration, though overall functionality remains positive and engaging. - Users note **PowerPoint integration issues** , resulting in confusion and limitations compared to the dashboard version of Vevox. - Users are frustrated by **missing features** in Vevox, particularly the limitations in PowerPoint integration and data downloads. - Users face **integration issues** with Vevox and PowerPoint, making navigation and functionality more challenging. - Users find the **limited customization** of Vevox frustrating, hindering seamless interaction during presentations and event organization. #### Recent Reviews **"[Vevox: Versatile Questions, Seamless PowerPoint Plugin, and Great Support](https://www.g2.com/survey_responses/vevox-review-12539273)"** **Rating:** 5.0/5.0 stars *— Natalija O.* [Read full review](https://www.g2.com/survey_responses/vevox-review-12539273) --- **"[Engagement and Support Powerhouse with Minor Integration Hiccups](https://www.g2.com/survey_responses/vevox-review-12781164)"** **Rating:** 4.5/5.0 stars *— Jasmine P.* [Read full review](https://www.g2.com/survey_responses/vevox-review-12781164) --- #### Trending Discussions - [What is Vevox used for?](https://www.g2.com/discussions/what-is-vevox-used-for) - 1 comment - [Is Vevox really anonymous?](https://www.g2.com/discussions/is-vevox-really-anonymous) - 1 comment - [Is Vevox free?](https://www.g2.com/discussions/is-vevox-free) - 1 comment ### 22. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,012 **Product Description:** SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users appreciate the **ease of use** of SurveySparrow, enjoying a quick setup and intuitive, engaging survey experience. - Users find SurveySparrow to be **very helpful** for conducting engaging surveys that enhance customer satisfaction effectively. - Users love the **clean and intuitive interface** of SurveySparrow, making survey creation quick and enjoyable. - Users love the **conversational interface and automation features** of SurveySparrow, enhancing engagement and simplifying feedback collection. - Users love the **intuitive interface** of SurveySparrow, making survey creation quick and engaging with chat-like interactions. **Cons:** - Users find the **reporting options limited** , complicating quick reviews and day-to-day survey management. - Users find **difficult reporting** and limited customization options hinder their ability to efficiently analyze survey data. - Users find **limited customization** options in SurveySparrow, requiring more effort for advanced features and reporting adjustments. - Users find the **reporting limitations** frustrating, wishing for better analytics and customization options for deeper insights. - Users find SurveySparrow **expensive** , especially for essential features that require higher-tier plans for full functionality. #### Recent Reviews **"[SurveySparrow Makes Survey Creation Simple, Engaging, and Automated](https://www.g2.com/survey_responses/surveysparrow-review-12566754)"** **Rating:** 5.0/5.0 stars *— Rishi S.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12566754) --- **"[Effortless Survey Creation, Needs More Customization](https://www.g2.com/survey_responses/surveysparrow-review-12709361)"** **Rating:** 4.5/5.0 stars *— Niladri G.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12709361) --- #### Trending Discussions - [What novel approaches are market researchers adopting with SurveySparrow to gain deeper insights?](https://www.g2.com/discussions/what-novel-approaches-are-market-researchers-adopting-with-surveysparrow-to-gain-deeper-insights) - [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) - 2 comments ### 23. [SOCi](https://www.g2.com/products/soci/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,924 **Product Description:** SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users find SOCi to be an **easy-to-use platform** for managing marketing across multiple businesses effortlessly. - Users love the **post scheduling** feature in SOCi, streamlining management across multiple businesses effortlessly. - Users appreciate the **ability to schedule posts** across multiple platforms, streamlining their social media management effectively. - Users appreciate the **centralized management** of SOCi, enhancing efficiency and consistency in handling multi-location social media presence. - Users appreciate the **efficient scheduling** system of SOCi, easily managing posts and updates for multiple businesses. **Cons:** - Users express frustration over **missing editing features** and the lack of social listening or competitor comparison tools. - Users face occasional **posting issues** with SOCi, particularly with links and multi-platform content sharing constraints. - Users are frustrated by the **limited features** of SOCi, including issues with photo uploads and posting across platforms. - Users find the **learning curve steep** due to many features and complexities, especially for beginners. - Users feel that SOCi needs **improved customization options** for reports and clearer analytics visuals. #### Recent Reviews **"[SOCi Centralizes Multi-Location Management and Keeps Brand Consistency](https://www.g2.com/survey_responses/soci-review-11285287)"** **Rating:** 4.5/5.0 stars *— Marketing .* [Read full review](https://www.g2.com/survey_responses/soci-review-11285287) --- **"[One Size Fits All Tool for Marketing - Must Implement](https://www.g2.com/survey_responses/soci-review-8480255)"** **Rating:** 4.5/5.0 stars *— Meghan P.* [Read full review](https://www.g2.com/survey_responses/soci-review-8480255) --- ### 24. [Okendo](https://www.g2.com/products/okendo/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 351 **Product Description:** Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users value the **ease of use** of Okendo, appreciating its seamless integration with Shopify and intuitive interface. - Users commend Okendo for their **responsive and helpful customer support** , enhancing the overall experience with the platform. - Users value Okendo for its **seamless Shopify integration** and proactive customer support, enhancing their e-commerce efforts significantly. - Users appreciate Okendo's **seamless Shopify integration** and powerful features like automation and segmentation for a tailored experience. - Users highlight the **easy setup** of Okendo, appreciating the intuitive interface and efficient guidance throughout the process. **Cons:** - Users note the **limited customization** options in Okendo, desiring more flexibility in design and review placement. - Users note the **missing features** in Okendo, making certain promotions and functionalities cumbersome and less automated. - Users feel that the **price is a bit expensive** and wish for more affordable options for Okendo. - Users note a **lack of customization** , limiting branding and user experience adjustments in Okendo. - Users find **usage difficult** due to a complicated interface and limitations with multi-store management in Okendo. #### Recent Reviews **"[Performance Insights Dashboard Speeds Up Customer Experience Decisions](https://www.g2.com/survey_responses/okendo-review-12750652)"** **Rating:** 4.5/5.0 stars *— Joe H.* [Read full review](https://www.g2.com/survey_responses/okendo-review-12750652) --- **"[Reliable, Intuitive Reviews That Feel Premium and On-Brand](https://www.g2.com/survey_responses/okendo-review-12759695)"** **Rating:** 4.5/5.0 stars *— Polly I.* [Read full review](https://www.g2.com/survey_responses/okendo-review-12759695) --- #### Trending Discussions - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment ### 25. [PerformYard Performance Management](https://www.g2.com/products/performyard-performance-management/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,241 **Product Description:** PerformYard is a complete, AI-driven employee performance toolkit. With it, you can build your vision of performance management with an easy-to-use system your people will love. Get streamlined, AI-assisted performance reviews, 1:1 meetings, goal management, continuous feedback, and engagement surveys all in one place. With PerformYard your organization can continuously improve, use AI-powered recommendations, and develop a high-performance culture. _PerformYard’s AI-powered performance management workflows, engagement tools, and data dashboards help you take the tactical actions necessary to get the best version of your people. The platform creates a natural feedback loop, scientifically validated engagement surveys inform your strategy and the most flexible AI-powered performance management platform on the market evolves as your strategy does. A highly engaged and productive workforce is a journey and PerformYard AI is here to guide you. Performance: PerformYard’s AI-driven performance management toolkit makes it easy to streamline the entire process, bringing review cycles, goals, feedback, and performance data analysis into one platform that can surface AI insights for every employee. Engagement: PerformYard Engagement allows you to fine-tune your organization with anonymous engagement surveys, visual data, and AI-powered recommendations to build a strong culture of energized, productive employees. Flexibility: PerformYard helps you build a unique performance feedback loop for your specific company culture with a rich feature set that can accommodate the needs of every kind of organization Simplicity: PerformYard makes life easy for HR, managers, and employees with a centralized platform for performance and feedback. AI-powered summaries and automation capture all your performance data in one platform with detailed AI reporting. Human support: We provide the best support in the industry, always human, on-the-phone, free and unlimited._ ### Quick AI Summary Based on G2 Reviews *Generated from real user reviews* **Pros:** - Users highlight the **ease of use** of PerformYard, finding it organized and supportive for effective performance reviews. - Users value the **user-friendly goal setting** , which enhances clarity and efficiency for both HR and employees. - Users appreciate the **helpfulness** of PerformYard, as it organizes reviews and fosters meaningful supervisor conversations. - Users appreciate the **user-friendly interface** of PerformYard, making performance management straightforward and efficient. - Users appreciate the **goal tracking feature** of PerformYard, finding it customizable and effective for progress monitoring. **Cons:** - Users find the **goal updating process cumbersome** , complicating the tracking of progress and self-evaluation efforts. - Users find **navigation difficult** , particularly affecting those with accessibility needs or infrequent use of the platform. - Users find **limited customization** options frustrating, particularly with formatting and mandatory fields during review setup. - Users find the lack of **customizable goal templates** and dark mode to be significant limitations in PerformYard. - Users find the **learning curve steep** , with complex features requiring additional training and creating confusion initially. #### Recent Reviews **"[Clean, Easy-to-Use Performance Management with Clear Goals and Structured Workflows](https://www.g2.com/survey_responses/performyard-performance-management-review-12536088)"** **Rating:** 5.0/5.0 stars *— vinothkumar S.* [Read full review](https://www.g2.com/survey_responses/performyard-performance-management-review-12536088) --- **"[PerformYard Makes Quarterly Review Cycles Fast and Effortless](https://www.g2.com/survey_responses/performyard-performance-management-review-12338699)"** **Rating:** 5.0/5.0 stars *— Shar B.* [Read full review](https://www.g2.com/survey_responses/performyard-performance-management-review-12338699) --- #### Trending Discussions - [What is PerformYard Performance Management used for?](https://www.g2.com/discussions/what-is-performyard-performance-management-used-for) - 2 comments, 1 upvote ## Parent Category [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## Related Categories - [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) - [Lead Capture Software](https://www.g2.com/categories/lead-capture) - [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) - [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) - [User Research Tools](https://www.g2.com/categories/user-research) - [Experience Management Software](https://www.g2.com/categories/experience-management) - [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms) --- ## Buyer Guide ### What You Should Know About Survey Software ### What is Survey Software? Survey software allows users to create various survey types to gather information. These solutions are useful across a wide range of industries and for collecting different sets of information. Businesses can gather customer feedback to inform their product development and marketing strategies. This information can also be used to develop internal employee engagement strategies. Survey software can even be used to poll constituents in a political district. That data is then used to shape campaign strategies. Mobile survey software applications have now expanded the possibilities for use. In short, survey software is a multiuse tool that is limited only by the creativity of its users during deployment. Key Benefits of Survey Software - Collect feedback and data efficiently - Leverage data to develop strategy - Gain customer insight - Manage the survey process ### Why Use Survey Software? Survey software has many different use cases. Businesses may use survey software to shape product development based on customer feedback, and educational institutions use survey software to assess their academic programs and employees. Corporations may use it to solicit feedback from employees, take that feedback, and use it to create an employee engagement strategy. Survey tools can be used during live events and even in the field to collect valuable data. **Product Development —** Products, be they software products or otherwise, can always improve. Internal product teams are often extremely close to the product they’re developing, so it can be difficult to stay objective and maintain an unbiased perspective when it comes to evaluating potential areas for improvement. Survey software can be used prelaunch to help teams put together a comprehensive, customer-focused product or postlaunch to help product teams tweak the product to improve it. **Education Program Assessment —** Academic program surveys have long been a part of university-level courses. They give students a voice that can be heard by the administration by producing teacher evaluations. Course evaluations are also given to compile feedback about the actual structure and content of the course itself. The feedback is then used to improve teacher performance and increase the amount of value students are seeing from their courses. **Employee Feedback —** One of the use cases of survey software is gathering employee feedback. These surveys are often anonymous to solicit the most accurate, unfiltered feedback from employees. Businesses then compile the data gathered from employees during the survey and analyze it. Management and human resources teams then use the insights gained through the analysis of the data to identify employee-highlighted problem areas and put in place active strategies to improve those areas. While survey tools can be used to solicit employee feedback, employee engagement tools contain both survey features and comprehensive tools to address employee concerns and increase engagement levels. ### Who Uses Survey Software? HR departments, educational institutions (typically universities), product teams, marketers, and researchers all use survey software. Because survey software can be used to structure and distribute surveys in a multitude of ways, the user base is extremely diverse and the use cases varied. Each group uses survey software to gather specific sets of information. **Marketers —** Marketers use survey software to gauge customer reaction to advertisements and campaigns they produce. They also use these solutions to conduct in-depth market research, laying the groundwork for product development and marketing campaigns by seeing what their target demographic wants and needs. **Academic Researchers —** Researchers use survey software to collect the data that drives their insights. A lot of academic research, particularly in the social sciences, is conducted using surveys, and survey software is increasingly used to carry out those surveys. **HR Departments —** Human resources professionals use survey software to carry out employee satisfaction surveys. These surveys typically hit on things like employee happiness, the perceived availability of career advancement opportunities, company culture, and more. Tools, like the net promoter score (NPS), can be tabulated from the answers given to gauge overall employee contentment with their workplace. **Product Teams —** Product teams can use survey software to solicit customer feedback on their product. They can ask questions about specific features, desired features, and more to improve upon their existing product. This can always be a vital tool but is particularly useful in the initial stages of development. ### Kinds of Survey Software There are three main types of survey software: telephone, in-person, and web-based. Telephone survey software automates the process of calling people and collecting and recording their answers. Computer-assisted in-person survey software is designed to be used for in-depth answer collection when both parties, interviewer and interviewee are in the same room. There are prompts delivered via the software interface on both sides. Entirely web-based survey software is the most common type and is conducted entirely online. ### Survey Software Features Survey software often contains, but is not limited to, the following features: **Survey Builder —** Survey software comes with a feature, often a drag-and-drop tool, that enables users to easily build surveys within the solution. This tool allows users to craft every aspect of the survey, including the form of question, the layout of the survey, and more. **Survey Template —** Survey solutions typically offer pre-built templates for users to save time when creating surveys. These templates will vary depending on the type of survey being constructed. For example, a survey to gather feedback for academic research will look a lot different from a market research survey put together by a marketing team. **Multimedia Support —** Certain surveys work better when there is rich media included. Some survey solutions offer the ability to include multimedia like images, videos, and more. **Analytics —** This feature allows users to gain insights from the data collected within the software. The analytics capabilities within survey software can range from fairly basic to quite complex, with the ability to have different types of weighting, filtering, and multivariable analysis. **Email Distribution —** Use email to distribute survey questions. This feature may be an integration or just built in to the application itself. **Mobility —** This feature allows users to distribute surveys via mobile devices, which is an increasingly important feature to have, as people spend more time and conduct more activity on their phones and tablets than ever before. #### Additional Survey Software Features **Multilingual Support —** The ability to produce surveys in multiple languages can be vital if conducting international data collection. **White-Labeling —** This feature allows users to completely brand their surveys with their company or organization logo and feel. The fully branded survey may be helpful in raising brand awareness. **Answer Scoring —** Survey software can calculate survey scores automatically, which is dependent on the scoring algorithm for each survey. The algorithm sets the weight of different questions to determine the final score. **Answer Flows —** This feature handles the survey’s reaction to different answers that are given. As users go through the survey, different paths may be taken, depending on their answers to certain questions. ### Trends Related to Survey Software There are several trends that are currently affecting the survey software market. Some of the major ones include an increase in focus on the customer experience with the product, a paradigm shift to thinking about the customer experience as a whole. **Customer Experience Ecosystem —** Companies have begun to focus on every single customer touchpoint. Instead of just focusing on surveying for product feedback, companies will use survey tools to gain insights into how customers perceive their support and all of the other interaction points with the company. The multiuse nature of survey software will facilitate the gathering of this data. **Real User Feedback —** This is an increasingly important aspect of solidifying trust in a customer base. Potential customers want to see real user feedback to verify a product’s qualifications. This feedback is often collected using survey software, which allows customers to air grievances or wholeheartedly endorse products. The important thing here is the transparency that real user reviews allow a company to stamp its product with. **Multi-Channel Options —** The public is living in different portions of the digital world more and more. The increase in mobile phone usage that accompanied the proliferation of smartphones has driven an increased need for companies to reach customers at different touchpoints. Mobile versions of survey software applications are popping up everywhere, allowing users to gather data from multiple channels. Certain people still prefer phone surveys. Survey software has adapted to cover all available avenues to questioning. **Artificial Intelligence —** The rise of AI has affected the survey industry, in addition to many others. Applications are now using machine learning to help surveyors engineer new question sets and analyze the data they receive from those they survey. The number of survey solutions that incorporate machine learning and AI in their software should continue to increase going forward. **Personalized Questions —** Personalized question sets are the new normal. As survey solutions offer increasingly complex survey creation options, including skip logic and varied survey paths dependent on the answers to survey questions, there are more options for surveyors to engineer complicated surveys that will get them valuable data. **Pulse Surveys —** Pulse surveys are increasing in popularity. These are extremely short surveys, often just a question long, to gauge customer satisfaction. (You may have seen these in retail stores or airports, where the question is often about how your experience was and the possible answers range from a sad face to a smiley face.) Survey software will accomodate more of these pulse surveys going forward. ### Potential Issues with Survey Software **Subpar Answers —** This is a potential issue that can hamper the data collection process, particularly during anonymous surveys. If someone’s name is not attached to something, they might feel less of an obligation to fill out answers to the extent they otherwise might. **Survey Question Ambiguity —** This issue is not exclusive to surveys conducted with survey software but is still something to be aware of. If a company wants to use the data gathered by their survey, it should ensure that the open-ended questions are clear and the answers can be standardized. Ambiguities in the questions can lead to bad data, which then defeats the purpose of carrying the survey out in the first place. **Privacy —** The issue of survey data being exposed is always a concern, so organizations should take extra steps to ensure that the data they collect is being protected. ### Software and Services Related to Survey Software Survey software often integrates with third-party solutions in [marketing software](https://www.g2.com/categories/marketing) categories. [**CRM Software**](https://www.g2.com/categories/crm) **—** Survey solutions sometimes integrate with CRM software to provide users with survey data attached to customer profiles. **Marketing Software —** Survey software also usually interacts with marketing software to provide marketing solutions with access to data that can help shape strategy. ### What are the best software tools for creating professional surveys? Here are some leading software platforms for creating professional, high-quality surveys with ease: - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) offers advanced survey templates and logic features that make it easy to design polished, professional-grade surveys. - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research-formerly-corexm/reviews)provides enterprise-level survey capabilities with deep analytics, ideal for high-stakes research and strategic feedback. - [Typeform](https://www.g2.com/products/typeform/reviews) creates visually engaging, conversational surveys that feel more interactive and user-friendly for respondents. - [Jotform](https://www.g2.com/products/jotform/reviews) combines powerful form-building with customizable survey layouts to support professional branding and design flexibility. - [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) delivers robust survey tools with multilingual support and analytics, perfect for global teams seeking polished insights. ### What are the most user-friendly survey software tools for small teams? Here are some of the most user-friendly survey tools ideal for [small teams](https://www.g2.com/categories/survey/small-business) looking to gather quick, actionable insights: - [Google Workspace (Forms)](https://www.g2.com/products/google-workspace/reviews) is easy to set up and share. Google Forms is ideal for small teams looking to create quick surveys with built-in collaboration. - [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) offers a clean interface and seamless integration with Microsoft 365, making it a natural fit for small teams already using Office tools. - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) delivers conversational, mobile-friendly surveys with a minimal learning curve—perfect for small teams focused on engagement. - [Jotform](https://www.g2.com/products/jotform/reviews) provides a drag-and-drop builder with flexible templates, enabling small teams to launch polished surveys without technical skills. - [Typeform](https://www.g2.com/products/typeform/reviews) features a visually appealing, step-by-step format that enhances the user experience and simplifies data collection for lean teams.