Matter Pricing Overview

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Free Trial

Free Forever

$0.00

0 Users

After the free 14-day trial, you'll automatically be downgraded to the free plan. Key features:

Basic

$1.00

1 User Per Month

$1 per user/month, billed annually. $2 per user/month, billed monthly. Everything in Free, and:

Pro

$3.00

1 User Per Month

$3 per user/month, billed annually. $4 per user/month, billed monthly. Everything in Basic, and:

Enterprise

1 Users

Everything in Pro, and:

Surveys (Add-on)

$2.00

1 User Per Month

$2 per user/month, billed annually. $3 per user/month, billed monthly.

Matter offers a free 14-day trial with access to all features. No credit card is required to start.

Matter has 5 pricing editions. A free trial of Matter is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for Matter is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Matter must be conducted with the seller.

Pricing information was last updated on August 19, 2025

Matter Pricing FAQs

Generated using AI

Based on G2 reviewer demographics and sentiment, Matter's pricing suits a wide range of organizations. Small businesses with under 50 employees gravitate toward the free and Basic tiers, with G2 reviewers in industries like healthcare, marketing, and consulting praising affordability and Slack integration. Mid-market companies between 51 and 1,000 employees frequently adopt the Basic or Pro tiers, valuing automated celebrations, analytics, and rewards. G2 reviews of Matter from enterprise users highlight the Pro and Enterprise tiers for multi-channel Slack Grid setups, HRIS integrations, and manager dashboards. Remote and hybrid teams across information services, financial services, and technology sectors appear especially well served by Matter's pricing structure.

Matter's free plan includes unlimited users, Slack and Microsoft Teams integration, basic kudos recognition with 10 default templates, and Feedback Friday. G2 reviewers note the free tier is functional for basic peer recognition but lacks customization and reporting. Matter's paid plans unlock meaningful upgrades: the Basic tier at $1 per user per month adds custom kudos aligned to company values, birthday and anniversary automations, real-time dashboards, and exportable reports. Matter's Pro tier at $3 per user per month introduces a global rewards catalog spanning 3,500 plus gift cards across 200 countries, advanced budget controls, challenges, and a dedicated account manager. Surveys are available as a separate $2 per user per month add-on.

G2 reviewers broadly consider Matter good value, particularly given its free tier and low-cost Basic plan at $1 per user per month. G2 users from small businesses and mid-market companies frequently highlight affordability as a key reason for choosing Matter over alternatives. High ratings averaging 4.5 out of 5 reflect strong satisfaction relative to cost. Some G2 reviewers note that the Surveys add-on and Pro tier rewards features come at additional expense, and a few mention pricing feels slightly high for larger teams. However, the consensus across G2 reviews of Matter is that the recognition, automation, and Slack and Teams integration deliver meaningful cultural value well above the price paid.

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Matter Pricing Reviews

(2)

Lav K.

Senior Developer

Mid-Market (51-1000 emp.)

5/20/2025

"Matter Boosts Team Morale with Seamless Recognition"

5/5

What do you like best about Matter?

My favorite feature of the Matter app is the Feedback Friday initiative, which makes peer-to-peer recognition effortless and fun. The seamless integration with Slack allows our team to send kudos in real-time, fostering a culture of appreciation. Giving kudos feels rewarding—it’s quick, customizable with company values, and the coin-based reward system adds an exciting layer of motivation. Receiving kudos is equally uplifting; it’s heartwarming to see public appreciation from colleagues, which boosts morale and strengthens team bonds. The automated birthday and anniversary celebrations are a thoughtful touch, ensuring no milestone goes unnoticed. The analytics dashboard also provides valuable insights, helping us track engagement and refine our recognition strategy. Review collected by and hosted on G2.com.

What do you dislike about Matter?

While Matter is fantastic overall, the kudos output formats could use more variety. Some team members have mentioned wanting more creative options for customizing kudos cards, like additional fonts or design elements. Review collected by and hosted on G2.com.

What problems is Matter solving and how is that benefiting you?

Matter solves low employee engagement and disconnected team cultures by enabling seamless, value-driven recognition through Slack. Giving and receiving kudos boosts morale and fosters connection, while analytics provide insights to strengthen our team’s collaboration. More kudos design options would enhance the experience further. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/14/2025

"Engaging Gamified Experience, But Hindered by Notification Overload"

3/5

What do you like best about Matter?

Gamified platform - it's fun to use, and the missions motivate us to want to give more feedback

Easy to implement - we had no difficulty integrating with our MS Teams Review collected by and hosted on G2.com.

What do you dislike about Matter?

Excessive notifications – The bot floods the team with feedback requests,creating unnecessary noise in Teams.

Confusing configuration – The settings to adjust this are unclear Review collected by and hosted on G2.com.

What problems is Matter solving and how is that benefiting you?

In our daily routine, the team rarely stops to recognize each other. We have a sprint retrospective session that includes space for this, but it always feels very generic—usually just one general piece of feedback for the whole team. My colleagues and I missed receiving direct, day-to-day recognition for our work. That’s why we tested Matter, which was really helpful in making us pause—especially at the end of the week—to give feedback and kudos to one another. The gamification aspect also motivated us to do this more consistently and made it fun.

While it was effective for addressing our needs, we faced issues configuring the bot. Whenever someone failed to complete missions or give kudos to colleagues, it would send excessive notifications in our Teams channel—tagging people directly, which became uncomfortable. What started as a lighthearted practice turned frustrating due to notification overload and invasive alerts cluttering our feed. Eventually, we stopped using the tool altogether. Review collected by and hosted on G2.com.

Response from Sam Lepak of Matter

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Thanks for the feedback. Notification control is fully available at the admin or user level. We provide several resources for onboarding such as video guides, rollout guides, setup calls, etc. Appreciate you being a customer of Matter. 💜

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