Connect First Cloud Platform Reviews & Product Details

Connect First Cloud Platform Overview

What is Connect First Cloud Platform?

Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Call center solutions include call tracking, interactive voice response, outbound auto dialers, and more. Connect First is moderately priced, has no hidden fees, has the industry’s highest uptime, no per port cost and 97% retention rate (which means the customer support is incredible).

Connect First Cloud Platform Details
Product Description

Connect First Cloud Platform is a provider of cloud based contact center solutions.

How do you position yourself against your competitors?

Connect First is a moderately priced call center software company with the highest uptime compared to leading competitors, flexible contracts and pricing, no hidden fees, no per port cost, unlimited customer service and a dedicated support champion. We have a 99% retention rate.


Seller Details
Seller
RingCentral
Ownership
NYSE:RNG
Company Website
Year Founded
2003
HQ Location
Belmont, CA
Total Revenue (USD mm)
$902
Twitter
@RingCentral
68,040 Twitter followers
LinkedIn® Page
www.linkedin.com
4,616 employees on LinkedIn®
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Connect First Cloud Platform Reviews

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Easily accessible and mediocre quality. Used daily. Review collected by and hosted on G2.com.

What do you dislike?

Poor quality on calls.frequently logging out and in due to poor call quality. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Lead generation Review collected by and hosted on G2.com.

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ACD Administrator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Super Responsive staff they really like to help and help you achieve your goals.

Easy to use platform form a configuration-management perspective

Stable and reliable

very intuitive Review collected by and hosted on G2.com.

What do you dislike?

lack of documentation for self-learning personnel

custom integrations can take a little bit of time

lack of lead management options once loaded into the dialer. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

make sure you ask all the necessary questions regarding lead management and lead treatment after/before loaded in the dialer, this has been the most time-consuming questions internally, also make sure you have enough time to make any integration as sometimes it takes time to get done. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we lacked of having an outbound dialer, and connect First - Ring Central has bee a good solution, and so far as been meeting the requirements. Review collected by and hosted on G2.com.

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AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The customer service team is extremely educated on the product and all if any issues are addressed in real time. The service runs very smooth;y and rarely lags Review collected by and hosted on G2.com.

What do you dislike?

The wait time can sometimes go unto 20 - 30 minutes which can get annoying. Especially during peek works hours on weekdays. apart from that nothing really negative comes to mind as the service is excellent. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a very smooth and fast running service that will benefit any business that implement it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Connect first helps from the beginning to the end stages of a customer service call. from dis positioning the call to navigating during the call in the script. Review collected by and hosted on G2.com.

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Assistant Agent Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like that I know that If they if there is an issue that I need solved, I can count on them to get working on it and they follow up when it's resolved. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the site crashes, but comes back up quickly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had issues with our reporting. Review collected by and hosted on G2.com.

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AO
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Customization ability. Ease of use. Excellent support Review collected by and hosted on G2.com.

What do you dislike?

Reporting was not as customizeable as we needed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have an expert on reporting development as you may not get exactly what you need from the reports available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cost was reasonable. Review collected by and hosted on G2.com.

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Software Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Their support staff is incredibly responsive. Any time we have had a problem or concern, their technical support and success managers have been extremely helpful and quick to respond. In addition their platform is clean, crisp and intuitive. This has allowed for quicker adaptation by our agents to the new systems in place. Review collected by and hosted on G2.com.

What do you dislike?

Access to data in real time is limited and documentation for the APIs is lacking. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure to engage often with your implementation team. They were instrumental in getting us the features, settings and data points we needed to have the smoothest possible transition. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Connect First we have been able to simplify our campaign building processes. We've also been able to expand access for supervisors to have more control over their inbound programs due to the simplicity of the management system. Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The support team is very knowledgeable and quick to replay to any requests. I have worked closely with the team on a custom implementation and they have been very helpful. Always replying to emails within 1 business day. Review collected by and hosted on G2.com.

What do you dislike?

I was surprised that certain data points were not as easily accessible by API endpoints as other vendors provide. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allowed customer to see agent performance data broken down by multiple campaigns within a BPO environment. Review collected by and hosted on G2.com.

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2-1-1 Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

This is a very user friendly platform. Whether you are a tech wiz or something else, the software is easy to learn, easy to use and easy to grow with. Tech support and customer service is superior and almost immediate - got to love it! Review collected by and hosted on G2.com.

What do you dislike?

We have not found any aspect of the software that we dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You will not find better tech and customer support than what is offered by Connect First staff! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a 24/7 Information and Referral Service, we have been able to rely on the dependability and flexibility this program has to offer. Even during a post disaster period when our call volume grew by over 1000%, the software performed flawlessly! Review collected by and hosted on G2.com.

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AT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

All in one, you have a great dialer system with a CRM to manage all from the same platform. Review collected by and hosted on G2.com.

What do you dislike?

So far worked just perfect, no issues so far. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You need a cloud and fast dialer. This is it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We need a complete solution to dial and manage at the same time with great tech support available and Connect First does. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy to learn, use and implement

clean and streamlined look and field

Very Intuitive and aligns with other platforms

Great Customer Service and Support Review collected by and hosted on G2.com.

What do you dislike?

System has a few quirks which all software platforms have. Once you understand the ins/outs of the set-up and reporting the system works as designed and is a stable and solid solution for any size business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our business operates a call center which can handle anywhere between 40k-60k calls per month. The built in softphone works great and is a major improvement from the previous integration with external softphone software providers. The cloud base makes it easy to set-up work at home or external sites for DR and BC as we are in Florida. We continue to find value in their ability to integrate with our own home grown software to provide a full solution to our clients. Review collected by and hosted on G2.com.

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Manager Quality & Reporting
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It's intuitive, easy to use and integrates call and chat channels well. Review collected by and hosted on G2.com.

What do you dislike?

I'm waiting for a "report designer" for clients to design their own reports. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

be sure you understand and can communicate your needs for QA platform Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call distribution and management, Chat management, performance metrics, Review collected by and hosted on G2.com.

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Operations Manager
Outsourcing/Offshoring
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It was great when creating the IVR path to control the call queue for the agents and be more efficient in the call flow. Review collected by and hosted on G2.com.

What do you dislike?

There were too many steps to achieve any given task that we needed to get done using this platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call Center Agent login interface. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across. Review collected by and hosted on G2.com.

What do you dislike?

Transitioning from the previous report delivery service to the new one has been far from flawless. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Among other things, I use Connect First's reporting tools to keep our internal customer records up to date. This is critical for a marketing company that thrives on connecting with our customers. Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I do like how the system looks and it is mostly easy to navigate. Review collected by and hosted on G2.com.

What do you dislike?

I dislike how the outbound calling is set up. I also do not like that there is not a call history. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get use to the bugs, because they don't seem to get fixed. But if they do, another problem will result from the fix of the other. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The biggest issue solved after starting to use connect first is the ease of being able to work remotely from home. This is a big benefit to me since I have moved a couple of hours away from my main office, so I don't have to commute to continue working with my company. Review collected by and hosted on G2.com.

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Project Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The reports, the platform, the accurate report, Review collected by and hosted on G2.com.

What do you dislike?

for now, I didn't find anything, I'm very comfortable with the software Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

right now i don't have any problem, I'm very comfortable with the software. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like all the options as Lunch, Available and it is really easy to use. Review collected by and hosted on G2.com.

What do you dislike?

I don't like the chat room option is not delightful Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Is a greatful software and easy users adaptation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helps me out at the time I am available at my job. Review collected by and hosted on G2.com.

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Manager Call Center Operations
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Connect First is easy to set up and the customer service teams is awesome! Review collected by and hosted on G2.com.

What do you dislike?

The reporting features are limited but they have just released a new reporting studio feature to solve this. I have not used it yet but I believe that this will be great for reporting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give them a chance. Great company to work with and constantly looking to grow and improve services based on customer needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a small virtual call center and we depend on cloud based services as our infrastructure. Connect First is a great solution for this. They have excellent customer service, and amazing up time. We have experienced almost no down time issues with this service unlike other larger cloud based providers that we used in the past. Review collected by and hosted on G2.com.

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ET
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

After ten years and four different dialer products, we now have Connect First. My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility. Connect First offers everything you could want in a dialer and at a fair price which senior management likes. Review collected by and hosted on G2.com.

What do you dislike?

It would be nice to have web access to some of the reporting tools for clients. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

After ten years and four different dialer products, we now have Connect First. My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility. Connect First offers everything you could want in a dialer and at a fair price which senior management likes. Review collected by and hosted on G2.com.

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AT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The software is so easy to use, have so many capabilities and the best part is the outstanding technical support, they have a programmer always on call and they are great solving any issue that can arise.I will highly recommend Connect First. Review collected by and hosted on G2.com.

What do you dislike?

So far so good, the experience is been great! love doing business with Connect First. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

VOIP, IVR, Surveys. Review collected by and hosted on G2.com.

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