Connect First Cloud Platform Reviews & Product Details

Easily accessible and mediocre quality. Used daily. Review collected by and hosted on G2.com.

Poor quality on calls.frequently logging out and in due to poor call quality. Review collected by and hosted on G2.com.

Super Responsive staff they really like to help and help you achieve your goals.

Easy to use platform form a configuration-management perspective

Stable and reliable

very intuitive Review collected by and hosted on G2.com.

lack of documentation for self-learning personnel

custom integrations can take a little bit of time

lack of lead management options once loaded into the dialer. Review collected by and hosted on G2.com.

The customer service team is extremely educated on the product and all if any issues are addressed in real time. The service runs very smooth;y and rarely lags Review collected by and hosted on G2.com.

The wait time can sometimes go unto 20 - 30 minutes which can get annoying. Especially during peek works hours on weekdays. apart from that nothing really negative comes to mind as the service is excellent. Review collected by and hosted on G2.com.

I like that I know that If they if there is an issue that I need solved, I can count on them to get working on it and they follow up when it's resolved. Review collected by and hosted on G2.com.

Sometimes the site crashes, but comes back up quickly. Review collected by and hosted on G2.com.

Customization ability. Ease of use. Excellent support Review collected by and hosted on G2.com.

Reporting was not as customizeable as we needed. Review collected by and hosted on G2.com.

Their support staff is incredibly responsive. Any time we have had a problem or concern, their technical support and success managers have been extremely helpful and quick to respond. In addition their platform is clean, crisp and intuitive. This has allowed for quicker adaptation by our agents to the new systems in place. Review collected by and hosted on G2.com.

Access to data in real time is limited and documentation for the APIs is lacking. Review collected by and hosted on G2.com.

The support team is very knowledgeable and quick to replay to any requests. I have worked closely with the team on a custom implementation and they have been very helpful. Always replying to emails within 1 business day. Review collected by and hosted on G2.com.

I was surprised that certain data points were not as easily accessible by API endpoints as other vendors provide. Review collected by and hosted on G2.com.

This is a very user friendly platform. Whether you are a tech wiz or something else, the software is easy to learn, easy to use and easy to grow with. Tech support and customer service is superior and almost immediate - got to love it! Review collected by and hosted on G2.com.

We have not found any aspect of the software that we dislike. Review collected by and hosted on G2.com.

All in one, you have a great dialer system with a CRM to manage all from the same platform. Review collected by and hosted on G2.com.

So far worked just perfect, no issues so far. Review collected by and hosted on G2.com.

Easy to learn, use and implement

clean and streamlined look and field

Very Intuitive and aligns with other platforms

Great Customer Service and Support Review collected by and hosted on G2.com.

System has a few quirks which all software platforms have. Once you understand the ins/outs of the set-up and reporting the system works as designed and is a stable and solid solution for any size business. Review collected by and hosted on G2.com.

It's intuitive, easy to use and integrates call and chat channels well. Review collected by and hosted on G2.com.

I'm waiting for a "report designer" for clients to design their own reports. Review collected by and hosted on G2.com.

It was great when creating the IVR path to control the call queue for the agents and be more efficient in the call flow. Review collected by and hosted on G2.com.

There were too many steps to achieve any given task that we needed to get done using this platform. Review collected by and hosted on G2.com.

Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across. Review collected by and hosted on G2.com.

Transitioning from the previous report delivery service to the new one has been far from flawless. Review collected by and hosted on G2.com.

I do like how the system looks and it is mostly easy to navigate. Review collected by and hosted on G2.com.

I dislike how the outbound calling is set up. I also do not like that there is not a call history. Review collected by and hosted on G2.com.

The reports, the platform, the accurate report, Review collected by and hosted on G2.com.

for now, I didn't find anything, I'm very comfortable with the software Review collected by and hosted on G2.com.

I like all the options as Lunch, Available and it is really easy to use. Review collected by and hosted on G2.com.

I don't like the chat room option is not delightful Review collected by and hosted on G2.com.

Connect First is easy to set up and the customer service teams is awesome! Review collected by and hosted on G2.com.

The reporting features are limited but they have just released a new reporting studio feature to solve this. I have not used it yet but I believe that this will be great for reporting. Review collected by and hosted on G2.com.

After ten years and four different dialer products, we now have Connect First. My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility. Connect First offers everything you could want in a dialer and at a fair price which senior management likes. Review collected by and hosted on G2.com.

It would be nice to have web access to some of the reporting tools for clients. Review collected by and hosted on G2.com.

The software is so easy to use, have so many capabilities and the best part is the outstanding technical support, they have a programmer always on call and they are great solving any issue that can arise.I will highly recommend Connect First. Review collected by and hosted on G2.com.

So far so good, the experience is been great! love doing business with Connect First. Review collected by and hosted on G2.com.