Connect First Cloud Platform Reviews

Their support staff is incredibly responsive. Any time we have had a problem or concern, their technical support and success managers have been extremely helpful and quick to respond. In addition their platform is clean, crisp and intuitive. This has allowed for quicker adaptation by our agents to the new systems in place.

Access to data in real time is limited and documentation for the APIs is lacking.

Be sure to engage often with your implementation team. They were instrumental in getting us the features, settings and data points we needed to have the smoothest possible transition.

With Connect First we have been able to simplify our campaign building processes. We've also been able to expand access for supervisors to have more control over their inbound programs due to the simplicity of the management system.

Easy to learn, use and implement

clean and streamlined look and field

Very Intuitive and aligns with other platforms

Great Customer Service and Support

System has a few quirks which all software platforms have. Once you understand the ins/outs of the set-up and reporting the system works as designed and is a stable and solid solution for any size business.

Our business operates a call center which can handle anywhere between 40k-60k calls per month. The built in softphone works great and is a major improvement from the previous integration with external softphone software providers. The cloud base makes it easy to set-up work at home or external sites for DR and BC as we are in Florida. We continue to find value in their ability to integrate with our own home grown software to provide a full solution to our clients.

This is a very user friendly platform. Whether you are a tech wiz or something else, the software is easy to learn, easy to use and easy to grow with. Tech support and customer service is superior and almost immediate - got to love it!

We have not found any aspect of the software that we dislike.

You will not find better tech and customer support than what is offered by Connect First staff!

As a 24/7 Information and Referral Service, we have been able to rely on the dependability and flexibility this program has to offer. Even during a post disaster period when our call volume grew by over 1000%, the software performed flawlessly!

Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across.

Transitioning from the previous report delivery service to the new one has been far from flawless.

Among other things, I use Connect First's reporting tools to keep our internal customer records up to date. This is critical for a marketing company that thrives on connecting with our customers.

I do like how the system looks and it is mostly easy to navigate.

I dislike how the outbound calling is set up. I also do not like that there is not a call history.

Get use to the bugs, because they don't seem to get fixed. But if they do, another problem will result from the fix of the other.

The biggest issue solved after starting to use connect first is the ease of being able to work remotely from home. This is a big benefit to me since I have moved a couple of hours away from my main office, so I don't have to commute to continue working with my company.

Connect First is easy to set up and the customer service teams is awesome!

The reporting features are limited but they have just released a new reporting studio feature to solve this. I have not used it yet but I believe that this will be great for reporting.

Give them a chance. Great company to work with and constantly looking to grow and improve services based on customer needs.

We are a small virtual call center and we depend on cloud based services as our infrastructure. Connect First is a great solution for this. They have excellent customer service, and amazing up time. We have experienced almost no down time issues with this service unlike other larger cloud based providers that we used in the past.

I like all the options as Lunch, Available and it is really easy to use.

I don't like the chat room option is not delightful

Is a greatful software and easy users adaptation

Helps me out at the time I am available at my job.

It was great when creating the IVR path to control the call queue for the agents and be more efficient in the call flow.

There were too many steps to achieve any given task that we needed to get done using this platform.

Call Center Agent login interface.

It's intuitive, easy to use and integrates call and chat channels well.

I'm waiting for a "report designer" for clients to design their own reports.

be sure you understand and can communicate your needs for QA platform

Call distribution and management, Chat management, performance metrics,

After ten years and four different dialer products, we now have Connect First. My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility. Connect First offers everything you could want in a dialer and at a fair price which senior management likes.

It would be nice to have web access to some of the reporting tools for clients.

After ten years and four different dialer products, we now have Connect First. My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility. Connect First offers everything you could want in a dialer and at a fair price which senior management likes.

The reports, the platform, the accurate report,

for now, I didn't find anything, I'm very comfortable with the software

right now i don't have any problem, I'm very comfortable with the software.

All in one, you have a great dialer system with a CRM to manage all from the same platform.

So far worked just perfect, no issues so far.

You need a cloud and fast dialer. This is it.

We need a complete solution to dial and manage at the same time with great tech support available and Connect First does.

The software is so easy to use, have so many capabilities and the best part is the outstanding technical support, they have a programmer always on call and they are great solving any issue that can arise.I will highly recommend Connect First.

So far so good, the experience is been great! love doing business with Connect First.

VOIP, IVR, Surveys.

Easily accessible and mediocre quality. Used daily.

Poor quality on calls.frequently logging out and in due to poor call quality.

Lead generation