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Epic Reviews & Product Details


What is Epic?

Founded in a basement in 1979, Epic develops software to help people get well, help people stay well, and help future generations be healthier.

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Website
www.epic.com
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Epic Systems Corporation
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Year Founded
1979
HQ Location
Verona, WI
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Epic review by Dominique  B.
Dominique Bohorquez
Enterprise
(10,001+ employees)
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"Easy to use electronic medical record!"

What do you like best?

I personally like how easy to use the software is. As a medical student, taking care of patients, learning the ropes of a hospital, and keeping all your tabs while still managing to learn everything about your patients is super hard! Epic made searching for patients, managing orders, writing notes, and finding labs and imaging studies so easy to do. Epic uses NoteWriter which not only allows us to use templates but also draw out where specific symptoms and physical exam findings are on the patient. This is definitely a plus for more visual learners. I love how customizable it is and made getting organized and prepared every morning before rounds a much more manageable experience!

What do you dislike?

I personally do not dislike anything about this software

Recommendations to others considering the product

I would very much recommend this electronic medical record. It is very easy to use, intuitive, and customizable. It makes jobs of all members of the patient care team easier to manage

What business problems are you solving with the product? What benefits have you realized?

We are using this interface as an electronic medical record system. It makes communicating between providers, hospitals, and even house staff within the hospital so easy to do. It makes the documentation aspect of our job much easier to manage, so we can focus more on patient care !

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Epic review by Rose B.
Family Physician
Hospital & Health Care
Mid-Market
(501-1000 employees)
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"Overall excellent system"

What do you like best?

Love having access easily to patient info in a timely fashion and also all meds patients. Narcotic refills are needed to know dates and info about the patient and we also have a link to the pharmacy records in the state database which had been great!

What do you dislike?

There's a lot of duplication on many orders and history/ problem list. Feel like I enter same info too many times. I feel like the lab ordering could be easier and be able to be organized and just click a button. We have ability to set it up like we want but it's very time consuming. There have been many improvements since I've been using the platform so some things are improving. Staff also available to help sometimes over the phone but would appreciate more hands on help.

Recommendations to others considering the product

It is the most widely used EHR so often available to connect to other systems using it for records. Customizable and very good.

What business problems are you solving with the product? What benefits have you realized?

Allows us to have electronic medical records system which is required. Allows us to have more widely available shared records and offer better care as a result. Easier to do chart audits as well and have medical home. Patients are able to access their records and make sure are accurate.

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Epic review by David M.
Freelance Consultant
Information Technology and Services
Enterprise
(1001-5000 employees)
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"Almost perfect EMR software"

What do you like best?

I have been using Epic for over 5 years now. Epic is as well organized medical records software. Very user friendly. You can find everything are looking for very quickly. I highly reccomend this software. I like how easy to use it is to deliver medical records. Also it has many different features for all parties in the patient chart to work coherently.

What do you dislike?

I dont like that you have to use another software to view images. Some functions can be difficult to find and training on this system can be a bit tedious but we'll worth it, once you learn it.

Recommendations to others considering the product

This is a very good software that keeps patients information well organized.

What business problems are you solving with the product? What benefits have you realized?

Reducing time in finding and documenting patient's information. This software also reduces medical errors because it helps the doctor and technicians to verify the patient, they are looking at.

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Epic review by Zach R.
Medical Student
Hospital & Health Care
Enterprise
(10,001+ employees)
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"Most used system with easy interface with a few opportunities for improvement"

What do you like best?

I think the best part is the universal nature of epic. In my experience, it is the most used EMR system across the country. This makes medical record transfer easier and lessened chance of needing to learn how to use a new system.

What do you dislike?

The interface is bland and sometimes complicated to find things. The software can be improved to better organize patient lists and find relevant items. For example, there seems to not be an option to do a general "search" field for the entire software. Additionally, the inability to obtain records outside of epic EHR is frustrating. Finding ways to improve compatibility with softwares that are not epic would be helpful

Recommendations to others considering the product

One of the best EHR systems available but has room for improvement

What business problems are you solving with the product? What benefits have you realized?

Taking care of patients, obtaining medical records for patients, writing in the EHR system to update patient health information. We also use this to track patients for surgeries, emergency departments, and medical histories for outpatient visits.

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Epic review by Michelle B.
nurse
Hospital & Health Care
Enterprise
(10,001+ employees)
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"Epic"

What do you like best?

all patient's info found in one place (data merges from dr's offices & other departments), user-friendly, multiple ways to access or chart the same info based on preference

What do you dislike?

screen has a lot of information (busy) & it takes time to learn to navigate everything. the multiple ways to chart the same thing can be confusing to someone just learning the program. I'm not convinced that healthcare professionals were involved in designing this program. takes a long time to boot up the program. can't switch between users, have to log out & other user log in (which takes a bit of time)

Recommendations to others considering the product

we only had 1 month of support with the roll-out, & that was because we asked for it. it was a tough, somewhat painful roll-out compared to some others I've experienced over the years, & some Epic representatives were more knowledgeable/helpful than others. the first week without back-up was a hard one! thank goodness we still have 1 or 2 people we can call for questions & the super-users.

What business problems are you solving with the product? What benefits have you realized?

I'm on the clinical side (user of program), not the business side

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Epic review by Allison H.
Timble, Great for large and small buisness time management
Mid-Market
(51-200 employees)
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"Great for Echarts, as long as they stop changing it. "

What do you like best?

Epic is a great software for medical providers to input medical records. It creates a synced easy to use platform that allows to to navigate through the chart seamlessly. In addition to this you can create filters in the chart in order to easily access pertinent medical history for case reviews. I.E. I used a dermatology notes filter in order to see all dermatologic encounters for the past year.

What do you dislike?

The only thing I would change is the amount of updates. I feel like right when you get used to the platform they release an update that changes the layout. This can be frustrating and time consuming.

Recommendations to others considering the product

Customize your platform for ease of use.

What business problems are you solving with the product? What benefits have you realized?

Epic so far has been the best EHR that I have seen. It is easy to navigate and customize.

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Epic review by Ayesha H.
Small-Business
(11-50 employees)
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"Great for viewing patient records "

What do you like best?

The tabs are easy to use and can be customized per the user. The program does not lag and saves everything automatically. Epic is really easy for new users to learn and is intuitive. We has many older doctors change from using paper charts to Epic on their computers and they did not have an issue with the change. The tech support from the Epic team was amazing during the transition. They stayed for two weeks to help work out any problems and helped individual users to customize their Epic workspace.

What do you dislike?

It is somewhat difficult to use on a touch screen tablet with the pen. This takes up valuable time, usually hindering one on one time with a patient and may seem impersonal. Although on a normal desktop it is relatively easy to use, the tablet/ipad version seems to need some more work to make the interface more seamless to use.

Recommendations to others considering the product

It is an amazing program and easier to use than most other EMR systems

What business problems are you solving with the product? What benefits have you realized?

It is easy to send messages, view the schedule, and patient history at the same time. It is also able to be customized to the professional level of the person using the program. For example interns can use a modified version of epic which limits their access to certain areas which may include confidential information, but they are still able to easily access their tabs. It has also solved the problem of communicating with doctors in different parts of the hospital.

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Epic review by Julia B.
SPT
Enterprise
(1001-5000 employees)
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"Epic makes documentation easier!"

What do you like best?

The best characteristic of Epic is the ability to access records, data, and exam information from other healthcare providers. It also allows for the connection between different speciality areas by including their contact info, their name, and what their plan is. As a physical therapy student doing my clinical at Barnes Jewish, it's amazing to be able to look at notes from a rehab, other hospital, PCP, LTAC, or nursing home to learn more about the patient

What do you dislike?

The worst thing about Epic is the amount of time it takes to learn the system. It can also take some time to determine where exactly you can find certain information based on how long you have been using the software.

What business problems are you solving with the product? What benefits have you realized?

The ability to communicate and learn from other health care providers. The ability to look back at prior hospitalizations/ encounters to determine history, prior level of function, and course of care. Another benefit is the fact that you can look at vitals or neuro checks taken by the nurse overnight in case the nursing shifts have changed and you would like to see what the other nurse saw.

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Epic review by John P.
Talent Acquisition Recruiter
Hospital & Health Care
Enterprise
(1001-5000 employees)
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"Medical Practice Administrator Use"

What do you like best?

Overall the most widely accepted to to easy of use and customization to your own portal. Both clinicians and administrators love the ease of use, templates, and remote access ability for both providers and more. Patients or families can easily access their own medical records.

World renowned medical records software that is both attractive to current employees and perspective employees. The confidence in knowing our electronic medical records are secure from modern threats, and is available to be upgraded with the every change healthcare system.

What do you dislike?

Sometimes organization choose to heavily customize their systems that may cause a downstream inability to receive new updates from EPIC. For my current hospital there are some desirable features and advancements that we are prevented from pursuing without going through a total system upgrade. Sometimes the system is so secure that employees have trouble accessing what they need without lengthy security authorization and role assignments.

Coders and IT professionals are limited in EPIC. Once the system is implemented an organization will struggle to appropriately staff and IT support team of analysts and developers.

Recommendations to others considering the product

Epic is the most advanced system. While costly to the organization there will be an immediate level in satisfaction among employees due to Epic's name and quality.

What business problems are you solving with the product? What benefits have you realized?

Patient safety, quality of care, and employee satisfaction all key accomplishments from a problem solving standpoint. As a widely used system this has allowed easier on-boarding and training for clinical staff familiar with Epic - decrease training time upfront. Streamline process to train and get access for all those that need it.

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Epic review by Jamie C.
Patient Care Representative
Hospital & Health Care
Small-Business
(11-50 employees)
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"Patient Care Rep User"

What do you like best?

It flows easier with the new update. You can easily add in new insurance and verify coverage for the patients. Fairly easy to input information for new patients to the system.

Love how easy it is to find patients in the system.

What do you dislike?

There seems to always be an error when adding in a work comp and doesn't seem to catch that we have filled out the information correctly. Always flags and says you haven't filled it out correctly.

Also when scanning in documents while checking in patients there doesn't appear to be away to delete old insurance cards out of the system which makes there chart appear congested.

Recommendations to others considering the product

Takes several days to figure out but once you remember all the functions and paths of how to get where you want to go it flows easy!

What business problems are you solving with the product? What benefits have you realized?

Easily transfers from one doctors office to another allowing patients a faster check in time.

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Epic review by User
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"Very well layed out software "

What do you like best?

I like how easy to use it is to deliver medical records. Also it has many different features for all parties in the patient chart to work coherently. Once you learn the ins and outs of this software the opportunities are endless. Dot phrases can significantly cut down on documentation time. Easy to use after some training! Very simple application, but it gets the job done

What do you dislike?

This software is great but does require some training and learning before use. It only works well for you once you are familiar with it. It took a full day to train to use it properly but the training is incredibly helpful. Some charting/flow sheets are a bit redundant. Also, sometimes when flow sheets or sections of charting are hidden- it can be hard to find specifically where to reactivate it. I think it takes a while to get the right custom EPIC for your institution in place so there are tons of upgrades and learning curves with new versions.

What business problems are you solving with the product? What benefits have you realized?

Epic has one of the best EMR solutions on the market. It integrates well, with various authentication systems, has superb patient portals (usually entitled "MyChart") and has a great on-site support staff at launch. For people who learned medicine the "old" way using Latin-based terms like "NPO" and "PRN" this software is fantastic as it quickly converts it into "layman" language when documenting an encounter. This makes for a compelling tool when outputting medical records for patients, and the patient summary is fantastic post-encounter. It has a few bugs, like auto-replying to messages to a care team telling the patient to refill a prescription using the app or online patient portal when the portal says "this prescription cannot be refilled," and that message is usually not delivered to the care team for review. There are several idiosyncrasies that the less-technical provider will not understand, but as a holistic EMR, Epic makes a great tool that simplifies the encounter process from intake to discharge for all levels of the care team. It is an efficient EMR that allows some communication between different health systems. However, the phone app and IPAD app are rudimentary and need improvements to make them useful.

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Epic review by User
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"Epic best software to use"

What do you like best?

I like how easy to use it is to deliver medical records. Also it has many different features for all parties in the patient chart to work coherently.Very simple application, but it gets the job done.Once you learn the ins and outs of this software the opportunities are endless. Dot phrases can significantly cut down on documentation time. Easy to use after some training!

What do you dislike?

Some functions can be difficult to find and training on this system can be a bit tedious but we'll worth it, once you learn it.Customer support/service is not very receptive to user friendly changes that are requested when it comes to simple tasks that could be made easier by the input of a button or checkbox in certain areas.Downtime for service is can also be problematic if it needs to be performed during work hours which has happened a few times.

Recommendations to others considering the product

I WISH IT WAS MORE USER FRIENDLY. BE PATIENT ONCE YOU FIGURE OUT THE PROGRAM IT IS A PHENOMENAL TOOL FOR ANY PRACTICE. YOU SHOULD GO THROUGH ALL TRAINING AREAS TO UNDERSTAND THE AREAS OF THE PROGRAM . ONCE YOU USE EPIC YOU WILL NEVER WANT ANOTHER PROGRAM AGAIN BESIDES EPIC.

What business problems are you solving with the product? What benefits have you realized?

Reduces medical errors. Easy access to patient information. Viewing test results for patients. The scheduling and charting features were superior to other healthcare software.

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Epic review by Laura D.
Physician Assistant
Hospital & Health Care
Enterprise
(1001-5000 employees)
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"The best EMR I've used. "

What do you like best?

Epic is intuitive, loads fairly quickly, is easy to learn and easy to use. After becoming proficient in this software, you will continue finding new features that speed your work flow and make you more and more efficient.

What do you dislike?

The newest update changed the default colors and fonts, things are a bit more difficult to read now, but personalizing your settings can remedy this.

Recommendations to others considering the product

learn the software - it doesn't take long. Then you will keep learning about ways to be more efficient for literally YEARS!

What business problems are you solving with the product? What benefits have you realized?

I work at a busy ER and we use Epic from the moment patients check in, to nursing triage notes, ER care including labs and imaging, inpatient notes/procedures, and outpatient care. Having everything in one place increases our efficiency - I can easily look up notes from a patient's previous visits to the ER or clinic, see their surgeries, read procedure notes and see old labs.

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Epic review by Heather L.
General Surgery Resident
Hospital & Health Care
Mid-Market
(201-500 employees)
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"Well organized EMR"

What do you like best?

Although no EMR is perfect, after having used several systems I have found EPIC to be the easiest and most intuitive. As a surgeon, EPIC makes it easy to navigate between inpatient wards, outpatient clinic and the status boards for the ORs. Searching for orders within the navigation panel is as easy as using google and searching for patients is simple using either the patient information, room number, provider etc.

What do you dislike?

Some of the hard stops within EPIC (areas you must fill out in order to complete an action) are cumbersome and do not align clinically with what we as physicians actually do. At my organization, we also have mobile access to EPIC however, we cannot write notes or place orders within the mobile framework which is challenging when on call.

What business problems are you solving with the product? What benefits have you realized?

We have had several downtimes to test our ability to function within Epic's offline module which has worked quite well and prepared us for the inevitable times when Epic will be offline

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Epic review by User
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"Robust EHR for Large Healthcare Systems"

What do you like best?

The best part about about EPIC, is that it is one of the most widely utilized systems in hospitals which allows other providers to access and view PHi and other demographic information when applicable making it easy for facilities and providers to collaborate to provide the best possible healthcare to patients. I love how thorough the system is, it has the capability to handle almost any data you can throw at it and organize it in an functional place for frequent or historical use. When I have had to contact customer support for instructions on how to either resolve and issue or identify how to complete an action they have always been absolutely wonderful and extremely helpful. The EHR and image management system is excellent and allows for the efficient transfer and sharing of relative PHI between providers and other employees involved in the healthcare setting such as backend AR Management. Another fantastic feature that other PMS do not offer is the integration of more than one entity within the system at the same system, for example in other systems if you want to switch between the PROFESSIONAL Practice to the FACILITY/HOPD Practice you have to change that entity or group selection and in EPIC it has the ability to access and work in multiple groups at the same time while keeping them separate which is a fantastic feature when working through revenue cycle and medical billing management.

What do you dislike?

For me, what sets Epic apart from other practice management systems is how robust and in-depth Epic is compared to other systems such as NextGen, eClinical Works, or even HST. Most of the systems listed are for outpatient surgical facilities while Epic was designed primarily for HOPD. With that said, EPIC has so many different tools/settings and ways to run reports etc. compared to other systems that can be very overwhelming at first, which is why it’s important to have lengthy and detailed training when learning how to operate the system. It isn’t like the more simple systems where you can just jump into and learn your way around...EPIC is too large for that, which makes training difficult and time consuming. Also reporting can be glitchy and difficult sometimes especially if you do not have the right permissions then it can be a lengthy process going through Administration/IT of your company to obtain proper access, which again can be frustrating. It can very be difficult to locate certain functions and tools, even after training, because some of the features are hidden so deep within the menus that it can be hard to locate them. EPIC can be extremely difficult to transition into a new practice management system and just as difficult if not more so when leaving an old system and starting new in EPIC; data mapping being one of the most difficult parts of the transition.

What business problems are you solving with the product? What benefits have you realized?

We have multiple clients who utilize EPIC as their main systems and while it is geared more towards hospitals than outpatient surgical center we have been able to utilize it to help increase our clients revenue 15-20% consistently over and over again and with the use of EPIC’s amazing patient portal we have been able to better handle patient billing and management than ever before, especially compared to other ASC practice management systems. Our coders also love the template and chart alerts that help notify and prevent providers from leaving incomplete work before moving on, which in turn helps reduce delays in billing and revenue on the backend.

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Epic review by Kristen L.
Resource Clerk
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"Easy to use"

What do you like best?

I use epic everyday in my line of work. I am able to see how many patients are in the hospital, how many open beds we have, how many discharges etc. It's very simple to navigate when you're looking for something. Also, when having to find someones chart after they are deceased to do paperwork it easy to find and read. I definitely like everything about this program as it is very user friendly.

What do you dislike?

There is honestly nothing that comes to mind to dislike. I have been using this system 9 years and tgere have been several updates. As of right now i cannot think of anything i would change.

What business problems are you solving with the product? What benefits have you realized?

I am able to see the entire hospitals status as mentioned above. I look to see how full our ER is, how full the hospital is, what pur incoming and outgoing is.

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Epic review by Abigail B.
Emergency Room RN
Hospital & Health Care
Enterprise
(10,001+ employees)
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"A necessary part of each day's work"

What do you like best?

The best part of Epic is the collaboration technology, which allows all nurses and doctors and healthcare workers to see the latest charts for each patient in real time. There are lot of people who work on each patient's experience and it's vital to have a coherent system of care that keeps everyone up to date.

What do you dislike?

There are a few things that come to mind, namely the difficulty in navigation. Many times the most necessary parts of a chart are harder to find, and it can be a maze to get through when a complex patient care situation arises. And they are ALL complex. The smart phrases are also difficult to edit, and sometimes do more harm than good.

Recommendations to others considering the product

Keep up on daily charting and eventually the minutia will come. Practice is what helps this program make the most sense, even under stress.

What business problems are you solving with the product? What benefits have you realized?

We are solving the greater problem of having many different doctors and caretakers on the same page so there is no redundancy, and so the efficiency of our care team can be maximized. It also is helpful when handing-off patients from one shift to the next, meaning the continuity of care is as accurate and seamless as possible.

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Epic review by Aaron B.
Registered Nurse
Hospital & Health Care
Enterprise
(1001-5000 employees)
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"Excellent EMR Program"

What do you like best?

Epic is a fast program - pages load under one second and are easy to switch between. Easy to navigate - everything is appropriately labeled. Generally user friendly - tasks are laid out in an intuitive manner. Appearance of the system is very up-to-date and refreshing. Charting is continually saved. Able to switch easily between tasks without losing any data.

What do you dislike?

Redudency in the system - a lot of the same information in different places; interface can be very busy and distracting. Certain tasks can be hard to find initially, but after several days learning the system, it becomes easier to navigate.

Recommendations to others considering the product

Highly recommend Epic as an EHR.

What business problems are you solving with the product? What benefits have you realized?

Using EPIC as an EMR. Primarly responsible for charting and reviewing hospital patients. EPIC is excellent for charting and contains all the patient's information on one system and is easily accessed quickly.

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Epic review by Gordon S.
Registered Nurse
Hospital & Health Care
Enterprise
(1001-5000 employees)
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"It's a good change"

What do you like best?

Ability to access records across modules, and via CareEverywhere, you can access records from outside facilities instantly

What do you dislike?

There are a lot of customization and would need quite a bit of collaboration with front line user so the final product is useable. It is definitely a bit tougher for in-patient side of things.

Recommendations to others considering the product

I would say if your facility is considering EPIC, you do have to plan to have a good internal team to handle the implementation as well as ongoing support It is not a system that you purchase and expect the vendor handle your needs. Its more like Train the Trainer. So your IT team will pretty much handle all aspects unless it is something bigger.

What business problems are you solving with the product? What benefits have you realized?

Improve ability to drop charges. So far, users were able to do it with more ease compared to our previous system.

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Epic review by User in Higher Education
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"EPIC at Medical Institute"

What do you like best?

EPIC is an extremely powerful tool that is used as a go to for patient chart review and research projects. What I like most is that there are many smart tools (.dot phrases) that can be used, and one can customize a lot of the window for their type of clinic.

What do you dislike?

Sometimes EPIC is a bit clunky - things did not transfer as well as we wanted when we did an EPIC update, and it has caused some problems regarding a retrospective chart review.

Recommendations to others considering the product

Make sure they are willing to work with your team when updates and changes are made.

What business problems are you solving with the product? What benefits have you realized?

We have solved some flow based projects - i.e. minimizing the time the patient is waiting. Working with medical students, we also are able to use it as a catch-all for preventative health measures - i.e. subtle reminders someone is due, for example, for a colonscopy or a flu shot.

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Epic review by Amanda J.
Patient Service Representative
Hospital & Health Care
Enterprise
(10,001+ employees)
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"Easy to learn and easy to use"

What do you like best?

I like that there are several different ways to do certain things. I also like the customization aspect that was included in this last update. This allowed me to move buttons around and utilize the buttons I use more often.

I also like the ability to pin frequently used sections under the Epic drop down menu.

What do you dislike?

I dislike that when scheduling patients for appointments in Epic we run into the problem of two patients being scheduled the exact same minute. This ends up double booking the provider, thus causing problems all around.

On the other hand, it does come in handy to be able to schedule in someone's chart while someone else is scheduling a different appointment.

What business problems are you solving with the product? What benefits have you realized?

Scheduling patients for appointments as well as checking them in and out for appointments. It's quick and easy to access.

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Epic review by User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Scheduling has never been easier!"

What do you like best?

I like the ease of navigation, through the program. I also enjoy the layout and access to many different scheduling and messaging tools. Staff messaging is a breeze and sending patient information, along with charts is also a lot easier.

What do you dislike?

I'm not very fond of the constant updates and the fact that the app seems to glitch out or lag, sometimes. I'm not sure if this is my computer or the program itself.

Recommendations to others considering the product

I would recommend getting hands on training, if you have never used it before. It's better to practice than to have it all explained to you. Once you get in the program and start to navigate on your own, it really is easy and efficient.

What business problems are you solving with the product? What benefits have you realized?

I'm able to schedule patients easier, sent patients' charts with ease, message doctors and link more than one person in a message. I've realized that out of all of the scheduling apps I've used at jobs in the past, this one seems to be the most efficient.

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Epic review by User in Hospital & Health Care
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"I use Epic for EMR and think overall it is fair to good "

What do you like best?

It is easy to navigate once you get used to the system. Built in templates and learning to use smart phrases helps a lot. Overall the system is simple and not too complicated.

What do you dislike?

Updates can be very confusing and often drastic; however, they do not happen often. There is a fairly difficult learning curve initially. The system can also be redundant.

Recommendations to others considering the product

Updates can be overwhelming at times; however, they are not often. The system overall is fairly concise and easy to use. The navigator populates your notes. Chart reviewing is pretty simple. Communication to doctors and other people within the system is pretty good as well.

What business problems are you solving with the product? What benefits have you realized?

I don't typically perform business issues; however, it does help me manage my schedule and optimize productivity. It easily helps me see holes in my schedule or areas where things need to be moved around.

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Epic review by Nick R.
Staff Registered Nurse
Hospital & Health Care
Enterprise
(10,001+ employees)
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"Effective tool, but sometimes a distraction"

What do you like best?

Epic has great features that streamline the care process and, in particular, the documentation thereof. I am able to depend on Epic and its features to remind me of medications that I need to administer, new results I need to review, or parts of an admissions assessment that I need to complete. It is these benefits of the system that I appreciate most.

What do you dislike?

Sometimes, the Epic system can become a distraction from the care that I, as a provider, should have as my focus. Sometimes what happens is that I become so focused on documenting (to make sure that sections are completed) that I delay or put off personal care.

What business problems are you solving with the product? What benefits have you realized?

Safety is improved with Epic and quality of care (when not distracted by documentation requirements) is also greatly improved. Epic becomes a partner in health care provision.

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Epic review by Lindsay S.
Student Health Action Coalition Volunteer
Higher Education
Enterprise
(10,001+ employees)
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"An Efficient Way to Document and Track Patient Care "

What do you like best?

Epic is easy to navigate and learn, well organized, and efficient. The system makes it possible to track daily patient care from a variety of providers and allows clinicians to stay on top of orders, precautions, and other important information. I have never had an issue with the system.

What do you dislike?

The interface of Epic could be a little more user friendly. Overall, functions are easy to be found by experienced and intermediate users, but for a beginner it could be a little challenging. The tables across the database could be a little more readable.

Recommendations to others considering the product

Epic is a common system used by clinicians. It is relatively easy to use and is an excellent tool for maintaining productivity in the clinical setting, It is beneficial to take some time navigating the system prior to using it on the job.

What business problems are you solving with the product? What benefits have you realized?

I use Epic during my physical therapy clinical rotations. It helps me keep track of my patients' progress, as well as to share that information with my colleagues and supervisors.

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Epic review by Eileen T.
Administrative Assistant - Associate
Hospital & Health Care
Enterprise
(10,001+ employees)
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"Epic for Medical Records"

What do you like best?

Epic is very user friendly and easy to navigate, especially as a first time user.

What do you dislike?

The only thing that I dislike in Epic is the way medical records are printed. Sometimes you can print the same document several times, when you don't need it, or when you only need specific information.

Recommendations to others considering the product

Its a great systems software for recording appointments and medical records.

What business problems are you solving with the product? What benefits have you realized?

We use Epic to review medical charts prior to patient appointments, also to see a physicians schedule or the clinic schedule for the day/week. It is a great way to keep everyone in the clinic office organized and on the same page.

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Epic review by Jason B.
Report Developer
Hospital & Health Care
Enterprise
(1001-5000 employees)
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"My Experience with Epic"

What do you like best?

The amount of customization options within Epic is impressive. I like having more control over a product within our own business entity rather than requiring support from the vendor to make simple changes and apply fixes.

What do you dislike?

There is quite a learning curve to wrap your head around all the different systems and controls that make Epic work. The needed training classes provided by them is proof of this.

Recommendations to others considering the product

Great company to work with and it's a good EMR to utilize in a large healthcare organization.

What business problems are you solving with the product? What benefits have you realized?

Epic allows us to provide as needed, up to date reporting and analytics for countless healthcare metrics. I am able to report on numerous data points that can be extracted in several different formats, even the ability to extract to third party software for further analysis.

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Epic review by Bridget B.
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"Epic"

What do you like best?

How concise the charting is for nurses. It takes way less time, and it is very easy to review notes, labs and previous nurse's charting.

The spreadsheet is a very clear format. It is easy to learn, and easy to communicate with the interdisciplinary healthcare team on it. I can communicate with doctors and pharmacy easily with Epic.

I have used other EHR and they pale in comparison with Epic. Epic has a clean layout and is very easy to read and customize.

What do you dislike?

I dislike that Epic is often just used as an auditing tool for healthcare providers. We are trying to help people.

I don't like that companies often try to customize Epic too much and then it can become confusing for new users to learn it.

What business problems are you solving with the product? What benefits have you realized?

The benefits of Epic are that I spend less time charting, but my documentation is still good. This gives me more time to spend with my patients.

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Epic review by Jonathan L.
Registered Nurse
Hospital & Health Care
Enterprise
(5001-10,000 employees)
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"Probably the gold standard for electronic medical records"

What do you like best?

Full integration with ability to customize. I think the most important thing is the Care Everywhere feature that allows communication and sharing of information between organizations. It is very common these days for people to have healthcare needs across multiple healthcare systems and Epic helps bring that all together in one place.

What do you dislike?

There was a bit of a learning curve using EPIC. Some features were very intuitive while other were not as intuitive and took some time to learn. But I would assume most EMRs require some learning curve as things are unfamiliar and need to find how to get to certain information. The only negative I have found so far is the inability to create a spreadsheet selecting only the information you want all in one Summary tab. But from what I hear, this is an organization issue applying limits to its interface rather than EPIC itself.

Recommendations to others considering the product

Seems to be the gold standard across most hospital systems. I've also had the opportunity to use other EMRs which show amazing potential and intuitive interfaces but its like the Apple iPhone and how many people stick with it because of the ecosystem and everyone else has one...

What business problems are you solving with the product? What benefits have you realized?

Everything in healthcare is heading towards EMR. It has helped to streamline a lot of documentation. Somethings are still easier on paper but that seems to be an area where we will need to adapt.

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Epic review by User in Hospital & Health Care
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"EPIC Systems"

What do you like best?

It can be used between all services within the healthcare sector-- billing, clinicians, scheduling. Our scheduling department can easily see what the clinic is doing and billing for. Our labs can work easily with us and review orders, along with radiology. Our nurses and physicians can easily communicate with eachother and patients and it helps to ensure that all patient's questions are answered and nobody gets left behind.

What do you dislike?

There are several steps to achieve even the smallest actions. Often takes five clicks to accomplish a sign off or a close out and at times can seem inefficient. Additionally, it would be helpful is the side bars and other customizable items would stay and be consistent aross all patient charts instead of having to reconfigure often. There are several different places to find the same thing and this can be beneficial or add a layer of complication that isn't necessary.

What business problems are you solving with the product? What benefits have you realized?

We are able to screen patients and group them which is helpful, especially within clinical trials and being able to determine which patients were seen. Additionally, it helps with communication between departments (i.e. surgery and oncology).

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Epic review by Michelle P.
Outpatient Clinical Dietitian
Hospital & Health Care
Enterprise
(10,001+ employees)
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"Epic is a great tool to use for a hospital system"

What do you like best?

I like that there are a wide variety of functionalities you can use on Epic.

What do you dislike?

There are some functionalities that you are unable to use, such as creating certain queries that would benefit the department. It is sometimes hard to figure out how to use epic. It should me more user friendly.

Recommendations to others considering the product

Get any type of training you can at your organization so you can use all of the functions Epic has to offer.

What business problems are you solving with the product? What benefits have you realized?

I like that you are able to pull certain items from Epic to do research. There are plenty of functions you can use. I like that the majority of Healthy Care providers use Epic and you can use it within the healthcare system you are operating on.

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Epic review by User
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"A lot of problems and no help"

What do you like best?

The whole system integrates scheduling, charting, and a lot of other tracking into one. We are able to communicate with any other provider that uses epic in any state.

What do you dislike?

Little to no support, training was limited and did not explain the system at all. It was slow and did not have everything up and running ready to go.. not on the first day.. not even the first month. It has taken 3 months to be semi functional. And the fact that it is not a web browser type and is a program makes it more difficult to swap back and forth through other programs

Recommendations to others considering the product

If you are able to withstand a lot of backlash from employee when switching and having a LOT of issues when it rolls out with little support, then maybe this will work for you. It really does help put everything in one place, and makes charting so much easier.

What business problems are you solving with the product? What benefits have you realized?

Able to track and view across all the hospital and pharmacies.

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Epic review by karen g.
RN
Hospital & Health Care
Mid-Market
(201-500 employees)
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"The best system for EMR"

What do you like best?

Easy to navigate thru the screens. VERY user friendly. Charting is fast and easy. You will not spend a lot of time doing your assessment which leaves more patient time.

What do you dislike?

When I had a NAS baby, I had to search for the Finnegan Scoring each time. I couldn't figure out how to have it populate on my regular charting. The system only lets you have 3 charts open at a time. I would like to have more open at once.

Recommendations to others considering the product

The easiest EMR to use. Many hospitals are using or going to use this product. Even the non computer physicians told me Epic was much better than the previous system.

What business problems are you solving with the product? What benefits have you realized?

Epic lets me, as a nurse, spend less time on the computer and more time with my patient. I can actually talk to my parents and educate them like I want to, not when I've caught up on my charting.

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Epic review by Industry Analyst / Tech Writer in Higher Education
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"Epic is a great way to coordinate patient care!"

What do you like best?

I love the ability to share patient information across health care systems. It's pertinent to be able to share patient information and coordinate care across multiple providers. Epic is a way to centrally locate all patient health information: registration, scheduling, clinical documentation, lab results, etc. Epic has multiple modules for every area of health care: inpatient, ambulatory, billing, etc.

What do you dislike?

The documentation on Epic's website isn't always complete. From an analyst standpoint, the documentation isn't always step by step.

Recommendations to others considering the product

When implementing Epic, make sure you have a large enough team with a solid understanding of Epic to complete the work. It's not worth it to have a lean team. Invest in your teams.

What business problems are you solving with the product? What benefits have you realized?

I am certified in the EpicCare Ambulatory, Healthy Planet, Security, and Resolute Hospital Billing for Single Billing Office. I have solved multiple problems from population health management to implementing new providers on Epic to improve their workflows and documentation.

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Epic review by Hannah V.
Staff RN
Hospital & Health Care
Enterprise
(5001-10,000 employees)
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"Better than other EMRs I have used."

What do you like best?

Charting is fairly self-explanatory and navigation is intuitive. Medication reconciliation is quick.

What do you dislike?

Sometimes takes multiple clicks to get to a freetext area. Doctors notes automatically draw in a lot of unneeded info. Inputting surgical history is confusing as many basic procedures are not there. No ability to free text nursing surgical or medical hx without putting it under 'other.' Going through scanned outside documents is awful.

What business problems are you solving with the product? What benefits have you realized?

Using this in an ambulatory pre-surgical clinic within a large hospital. It's easier and safer to have everything at the click of a few buttons with easy to read text -- don't have to decipher handwriting or go through fifty pages to find the lab results I want.

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Epic review by Alia A.
Registered Nurse
Mid-Market
(501-1000 employees)
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"Not perfect, but the best EHR out there"

What do you like best?

Epic is intuitive to use. It is quick to chart and find important information about your patients. I like that the medication and charting software are in one program. Recently I worked at a hospital that used meditech and centricity and I realized then how much I loved Epic. Now I'm back to using Epic and work is so much easier!

What do you dislike?

There can be too many ways to do one thing and it can be confusing.

Recommendations to others considering the product

Please use this. It is so much easier to use than other EHR options and results in better patient care when nurses can spend less time searching and fumbling and more time doing their jobs.

What business problems are you solving with the product? What benefits have you realized?

Benefits: syncing patient data (connecting infant and mother charts, x-rays or other imaging, lab results, medications).

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Epic review by Taylor R.
Research Assistant II
Hospital & Health Care
Enterprise
(10,001+ employees)
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"A big step but worth the outcome"

What do you like best?

The interface, I absolutely love the ease of use and how, after a short training, I feel confident in finding necessary data within the EHR. I like knowing that my patient's data exists in every clinic they are seen in. I can see other important visits when they see me.

What do you dislike?

The cost. It is very expensive to switch and the costs continue. Every time a new practice or hospital is acquired, every new employee, every advanced training in Verona. Regular users don't have many options to customize and change their things. It requires expensive analysts and specially trained people to make necessary customizations.

Recommendations to others considering the product

It will take time to recover from the costs but it is worth the ease of use, support, and patient safety improvements.

What business problems are you solving with the product? What benefits have you realized?

We now have one EHR for all aspects of our health system. We can query data to help with research, quality assurance and other important initiatives

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Epic review by User in Hospital & Health Care
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"EPIC for RNs"

What do you like best?

There have been many changes made since I have started using epic some I have liked and some I have not but one of my favorite things that changed was it allows you to customize the way you organize things. You are able to pick tabs that you use most frequently which makes charting more convenient for you. I also like the fact that it is set up so it is easy to chart the normals on patients & you don't need to chart with an excessive amount of detail but you are able to add details where you need to. I also like that when our epic system has downtime they have a read only option available to double check patients medications and armbands with the chart so that we are safely able to give the medications even though we have to wait to chart it. The medications also are connected between epic & pyxis so that you are reminded what time you gave the medications during downtime when you need to chart it when the system comes back.

What do you dislike?

The only thing I do not like is not really even an epic software issue. Our PACU does paper charting but medications that are ordered still show up on the MAR as due and when the patients arrive at the floor the medications are showing up as overdue for us even though they weren't our medications to give. I think this is more of a hospital issue though than a software issue.

What business problems are you solving with the product? What benefits have you realized?

We have an awesome new system set up through epic which is able to tell us when our patients might be at a dangerous level of infection due to their vital signs and other things that are charted. This means we basically have an extra set of eyes to catch anything that we might have missed and prevent patients from getting sicker than they need to get! It also keeps reminding you until something is done about the issue to make sure the patient gets the care that they need & in a timely manner.

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Epic review by Kate B.
Administrative Analyst
Small-Business
(11-50 employees)
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"Epic is the easiest to use EMR"

What do you like best?

It is integrated into many healthcare systems so one patient has a record that follows them. And the Care Everywhere network allows different organizations to access those records legally, safely, and with less hassle.

What do you dislike?

I predominantly used Epic Beaker, so in each function. There is always a lot of information on the page and it can be overwhelming and a little time consuming to find what you're looking for.

Recommendations to others considering the product

Epic will optimize all kinds of operations. It diminishes the chances for human error, it's extremely user-friendly, and integrates seamlessly with other supporting software.

What business problems are you solving with the product? What benefits have you realized?

Our LIS is almost seamlessly linked up with Epic. It has improved turn around times of laboratory testing and delivers the information to healthcare providers effectively and with very little room for error.

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Epic review by User in Medical Devices
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"EPIC is epic"

What do you like best?

The user interface becomes better and better with every upgrade. The most recent upgrade has integrated multiple easy-access features including patient chart review prior to encounter, an add order tab at the bottom of an encounter. There are tons of features that take time to learn but all improve efficiency and communication with patients.

What do you dislike?

The chart review can be clunky and difficult to navigate sometimes. The program often freezes and is unable to load properly on my portable computer.

What business problems are you solving with the product? What benefits have you realized?

I use EPIC primarily as a user from a healthcare provider standpoint. EPIC ability to integrate medication prescirptions, online communication with patients, and readability have made huge strides in efficiency for patient care. All in all, EPIC makes providing healthcare safer.