Moveworks Reviews & Product Details

Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly effective for organizations and teams, helping to save time, streamline IT support, and boost overall efficiency. Implementation is straightforward, and even if you lack prior experience with similar tools, you should have no trouble using Moveworks. The service also places a strong emphasis on robust security measures to protect the confidentiality and integrity of information. Review collected by and hosted on G2.com.

At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fit, as integrating it with existing systems can require significant effort. It's better tool if you're using iserve. Review collected by and hosted on G2.com.

I primarily use Moveworks for quick IT assistance at work, like resetting passwords and gaining access, which significantly streamlines these processes for me. I appreciate how much time it saves by eliminating the need to wait for IT support and removing the typical back and forth communication. Moveworks provides quick answers without the necessity of opening a ticket, resolving issues in a minute or two. This convenience is crucial, as it allows me to resolve small tasks like password resets promptly. The integration with Slack is also beneficial, as it keeps me updated if my tickets are resolved, enhancing communication efficiency. I value these aspects because they directly contribute to a more seamless and productive work experience. Review collected by and hosted on G2.com.

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I find Moveworks particularly helpful for my studies, assisting me significantly with research and assignments. The user interface stands out to me as a major positive aspect, making the experience of using Moveworks seamless and intuitive. The documentation provided is detailed and enhances the overall user experience, ensuring that I can navigate and utilize the platform effectively. These features collectively contribute to a beneficial and supportive tool for my academic needs. Review collected by and hosted on G2.com.

I find the login page and dashboard in Moveworks to be problematic. Review collected by and hosted on G2.com.

Moveworks has recently introduced several valuable features and improvements that enhance the employee experience and business efficiency. The platform now utilizes advanced conversational AI for proactive suggestions, meaning it can anticipate employee needs and offer highly relevant prompts automatically, going beyond simple question answering. There are substantial upgrades to the natural language understanding and contextualization engine, which ensures that even complex or obscure queries are resolved quickly and with accurate context, reducing frustration for new employees and eliminating lengthy manual escalations. Review collected by and hosted on G2.com.

Risk for Non-ServiceNow Shops: Customers and analysts are "worried if the Workday, Salesforce integrations will work or not" in the long term. There is a significant risk that Moveworks will be optimized for the ServiceNow ecosystem, leaving customers who use competing platforms (like Jira, Freshservice, etc.) behind.

Innovation vs. Integration: Competitors and analysts predict that Moveworks' "speed will decelerate" as its teams are forced to focus on the massive technical challenge of integrating into the ServiceNow platform rather than on new, independent features. Review collected by and hosted on G2.com.

The best aspects of Moveworks are its superior Natural Language Processing (NLP), which allows the AI to genuinely understand complex, multi-step employee requests; and its agentic automation capability to resolve those issues end-to-end across multiple enterprise applications (IT, HR, Finance) without human intervention, leading to significant productivity gains and reduced ticket resolution times. Review collected by and hosted on G2.com.

The most common point of friction with Moveworks is the complexity and time commitment required for deep integration and tuning, especially outside of core ServiceNow environments. Review collected by and hosted on G2.com.

Automates IT/HR support efficiently with AI.

Integrates well with tools like Slack, Teams, and ServiceNow.

Improves employee experience and response time.

Provides useful analytics and insights. easy implementation of data Review collected by and hosted on G2.com.

Expensive for smaller organizations.

Limited deep customization.

Dependent on integration quality.

Occasional AI context or language gaps. Review collected by and hosted on G2.com.

Easy to work with on a basic tip of editing. Review collected by and hosted on G2.com.

It does have some limitations that can slow down your work. Additionally, when it comes to editing and adding features, you may find that you can't accomplish much. Review collected by and hosted on G2.com.

Integration with the AI tool which is good update after a long time Review collected by and hosted on G2.com.

Still it can integrate with multiple AI tools Review collected by and hosted on G2.com.

Its a nice backend for creating intractive workflow Review collected by and hosted on G2.com.

its a taking time for login and not have proper deatils Review collected by and hosted on G2.com.

What sets Moveworks apart from its competitors is the way its AI-powered solution can automate IT Support workloads like never before. It has an operant interface, as well as an integration factor with other systems which greatly decrease resolution time since employees can solely attend to their core duties without worrying about technical issues. The response and natural conversation put in enable easy interaction with the bot to achieve set objectives without long and complicated processes that make productivity low. Review collected by and hosted on G2.com.

However, the tools that have been provided by Moveworks are very effective most of the time, though occasionally, there are scenarios where overly complex or rare IT issues need to be solved with the help of people directly. Moreover, the initial configuration and further individual adjustments can sometimes be too time-consuming and often presuppose a profound understanding of the platform on hand and, besides, the company’s existing IT environment. Although, there are little drawbacks which are as follows - Nonetheless, these slight disadvantages cannot negate the numerous advantages offered by the tool. Review collected by and hosted on G2.com.