Box Features
Platform (18)
Custom Branding
Based on 64 Box reviews.
Custom branding can be applied through signature process
User, Role, and Access Management
Based on 71 Box reviews.
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Internationalization
60 reviewers of Box have provided feedback on this feature.
Performance and Reliability
Based on 68 Box reviews.
Integration APIs
This feature was mentioned in 61 Box reviews.
To which systems have you integrated this product
Performance and Reliability
813 reviewers of Box have provided feedback on this feature.
Software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
Reporting and Auditing
Based on 611 Box reviews.
Access pre-built and custom reports to monitor user activity and storage
System of Record Integration
573 reviewers of Box have provided feedback on this feature.
Integrates to systems other systems of record such as CRM, ERP, Outlook, Sharepoint
APIs
As reported in 497 Box reviews.
Enables custom integration to external systems
Internationalization
This feature was mentioned in 92 Box reviews.
Allows organizations multi-national organizations to use tool effectively across multiple languages and currencies.
Performance and Reliability
108 reviewers of Box have provided feedback on this feature.
Software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.
Reporting and Auditing
Based on 90 Box reviews.
Access pre-built and custom reports to monitor user activity and storage.
System of Record Integration
Based on 89 Box reviews.
Integrates with other systems of record such as CRM, ERP, Outlook, Sharepoint.
APIs
91 reviewers of Box have provided feedback on this feature.
Enables custom integration to external systems.
Conversation Editor
Allows business to edit conversations to meet the unique needs of one's business.
Integration
Gives users the ability to update systems, like CRM, based on conversations.
Human-In-The-Loop
Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.
Signature Process (8)
Document Signing
As reported in 57 Box reviews.
Allows signor to easily and intuitively sign documents
Reminders and Expirations
Based on 53 Box reviews.
Reminds signors of documents that are waiting to be signed and document expiration dates
Sign-In Process
57 reviewers of Box have provided feedback on this feature.
Process of authenticating is secure and seemless
Mobile Signatures
57 reviewers of Box have provided feedback on this feature.
User can easy send and sign documents on mobile devices
Signature Workflow
54 reviewers of Box have provided feedback on this feature.
Sendor/Adminstrators can easily set up and track documents through multiple signature steps
Bulk Digital Signatures
This feature was mentioned in 50 Box reviews.
Send documents requiring signature to 1000's of signers at once
Reporting
Based on 54 Box reviews.
Provides standard reports and easy creation of custom reports to manage signature process
Signature Document Creation
51 reviewers of Box have provided feedback on this feature.
Easy to create signature blocks on all required electronic document types/formats
Security and Scalability (3)
Regulatory Compliance
Based on 55 Box reviews.
Meets required regulartory compliances
Signature History and Audit
As reported in 55 Box reviews.
Tracks all document signing history to comply with required regulations
Enterprise Scalability
This feature was mentioned in 54 Box reviews.
Provides features to allow scaling for large organizations
File Management (17)
Device Syncing
This feature was mentioned in 2950 Box reviews.
Provides functionality that manages file syncing between both PC and Mobile devices to ensure files are up to date no matter who or what device they are updated on
Web Interface
As reported in 3313 Box reviews.
Ability to access documents via a web interface without a client being installed on a device
File Type Support
Based on 3268 Box reviews.
Supports all required file types including but not limited to: Google Docs, MS Office, images, videos, etc.
Search
As reported in 3169 Box reviews.
Can easily find files via a simple and/or advanced search
Mobile Apps
This feature was mentioned in 2267 Box reviews.
iOS, Android and Windows phone apps provide functionality that enable user to perform same functions as they would on a PC
File Type Support
As reported in 113 Box reviews.
Supports all required file types including but not limited to: Google Docs, MS Office, images, videos, etc.
Metadata
As reported in 96 Box reviews.
Automatically adds descriptive metadata like file size and upload date, has standard metadata fields like keywords, and allows the definition of custom fields and vocabulary.
OCR Scanning
93 reviewers of Box have provided feedback on this feature.
Can structure unstructured data through Optical Character Recognition or other automated filing/tagging processes for scanned documents.
Versioning
As reported in 105 Box reviews.
Keep track of incrementally changing versions of the same file.
Collaboration
As reported in 111 Box reviews.
Multiple users can collaborate on document creation, annotation, and review.
Document Assembly
Based on 99 Box reviews.
Autogenerate documents based on templates and form submission.
Form Creation
As reported in 93 Box reviews.
Able to create and manage submittable user forms.
Portals and Sites
Based on 91 Box reviews.
Able to create user portals and sites.
Disposition
Based on 88 Box reviews.
Automatically archive, delete, or revoke access to files that have reached the end of their life cycle.
Search
This feature was mentioned in 112 Box reviews.
Can easily find files via a simple and/or advanced search.
Web Interface
108 reviewers of Box have provided feedback on this feature.
Ability to access documents via a web interface without a client being installed on a device.
Mobile Apps
As reported in 105 Box reviews.
iOS, Android and Windows phone apps provide functionality that enable users to perform the same functions as they would on a PC.
Collaboration (4)
File following
Based on 2852 Box reviews.
Allows users to receive updates when files have been updated, added, deleted or moved.
File Sharing
Based on 3409 Box reviews.
Allows users to share individual files/folders to persons outside or inside organization. Ability to assign edit or view only privileges.
Simultaneously Editing
This feature was mentioned in 2641 Box reviews.
Users can work simultaneously on files.
Change Tracking / Audit Logs
This feature was mentioned in 2554 Box reviews.
Provides an audit log of changes and enables users to revert to a specific version
Administration (6)
User and Role Management
Based on 2004 Box reviews.
Enables administrator to provide segmented access to tool based on role. Easy to create new users and remove users.
Policies and Controls
1859 reviewers of Box have provided feedback on this feature.
Ability to control by user/group file/folder access, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.
Device Management
Based on 1789 Box reviews.
Admins can restrict access to files by device in the event of lost/stolen devices as well as users that no long work for organization. Also may provide ability to wipe files from devices remotely.
Storage Limits
As reported in 2043 Box reviews.
Administer storage limits by user or group
Storage Zones
This feature was mentioned in 1666 Box reviews.
Choose data center your files should be stored at
Security
Based on 2130 Box reviews.
Stores and transfers files in secure environment
Workflow (5)
Process Automation
This feature was mentioned in 95 Box reviews.
Specifying a series of conditions and actions can automate internal processes, is customizable to the complexities of organization's needs and easy to set up and execute.
Conditions
As reported in 97 Box reviews.
The workflow engine provides relevant and customizable conditions on which to execute rules.
Activities
100 reviewers of Box have provided feedback on this feature.
Any action a user can perform in the system can be specified as an automated action.
Records Management
As reported in 100 Box reviews.
System provides the necessary tools and fuctionality to maintain evidence of business activites and comply with governmental requirements or industry standards.
Case Management
As reported in 91 Box reviews.
System provides specialized functionality for bundling structured and unstructured content, automating adaptive, multi-person processes and setting deadlines for open cases. Also, cases can be completed and closed with the associated information stored and auditable.
Responses (3)
Personalization
Provides personalized responses to interlocator based on segmentation or past responses.
Route To Human
Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Natural Language Understanding (NLU)
Can have a natural, human-like conversation with an interlocator.
Generative AI (2)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Automation - AI Agents (5)
Sales Follow-Up
Allows users to automate responses to customer inquiries across various channels.
Customer Interaction Automation
Allows users to automate responses to customer inquiries across various channels.
Lead Generation
Allows users to automate the process of generating and qualifying sales leads.
Document Processing
Allows users to automate the handling, processing, and management of documents.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents (4)
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
Agentic AI - Enterprise Content Management (ECM) (3)
Autonomous Task Execution
16 reviewers of Box have provided feedback on this feature.
Capability to perform complex tasks without constant human input
Natural Language Interaction
15 reviewers of Box have provided feedback on this feature.
Engages in human-like conversation for task delegation
Decision Making
Based on 15 Box reviews.
Makes informed choices based on available data and objectives
Agentic AI - Cloud Content Collaboration (3)
Autonomous Task Execution
As reported in 47 Box reviews.
Capability to perform complex tasks without constant human input
Cross-system Integration
Based on 50 Box reviews.
Works across multiple software systems or databases
Natural Language Interaction
47 reviewers of Box have provided feedback on this feature.
Engages in human-like conversation for task delegation
Agentic AI - E-Signature (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives






