# Laserfiche Reviews **Vendor:** Laserfiche **Category:** [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,245 ## About Laserfiche Get work done faster with Laserfiche, the leading SaaS provider of AI-powered document management and process automation. Through powerful workflows, electronic forms, document management and analytics, Laserfiche accelerates processes across the enterprise. ✓ Organize Your Content with AI-Powered Document Management Optimize your operations and increase team productivity with AI-powered document management. Centralize your content, improve collaboration and maintain audit trails to support compliance needs. ✓ Boost Your Productivity with Intelligent Automation Increase efficiency by automating tasks with low-code process automation and prebuilt solution templates. Work smarter and shift your team’s focus to higher priority strategic goals. ✓ Unify Your Systems with Powerful Integrations Laserfiche is the backbone connecting hundreds of mission-critical applications. Users can access relevant documents from a single location, eliminating the need to search across multiple platforms. ✓ Elevate Your Work with Laserfiche AI Laserfiche AI enables organizations to simplify their work, take control of processes and supercharge productivity — all without losing sight of critical data privacy and security standards. ## Laserfiche Pros & Cons **What users like:** - Users find Laserfiche to be exceptionally **easy to use** , greatly enhancing workflow and document management efficiency. (118 reviews) - Users value the **process automation** in Laserfiche for simplifying workflows and enhancing security in forms management. (88 reviews) - Users benefit from **efficient automation** of forms and enhanced security in Laserfiche, streamlining document management processes. (83 reviews) - Users value the **robust workflow management** of Laserfiche, enabling seamless automation and integration with other systems. (69 reviews) - Users praise the **streamlined document management** and exceptional support from Laserfiche, enhancing organization and accessibility. (65 reviews) - Features (62 reviews) - Workflow Efficiency (61 reviews) - Users value the **form creation features** in Laserfiche, enhancing efficiency and document management within departments. (58 reviews) - Process Improvement (56 reviews) - Automations (54 reviews) **What users dislike:** - Users find the **learning curve steep** , making it challenging to keep up with the rapid updates in Laserfiche. (39 reviews) - Users find the **learning difficulty** of Quickfield challenging, especially with its steep learning curve and coding requirements. (33 reviews) - Users wish for a **direct PDF workflow** in Laserfiche, citing limitations in features and conversion requirements. (28 reviews) - Users face **update issues** that can disrupt workflows and challenge new users despite available training resources. (23 reviews) - Users face **performance issues** with Laserfiche, including slow workflow processes and delays in feature implementation. (22 reviews) - Limited Features (19 reviews) - Users face **limited functionality** with Laserfiche, struggling with document approvals and PDF editing on mobile devices. (19 reviews) - Limited Customization (18 reviews) - Workflow Issues (18 reviews) - Expensive (17 reviews) ## Laserfiche Reviews ### 1. Document Management and Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew D. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Laserfiche?** The value of this tool is not as a file cabinet replacement; It is that the paper processes can be redesigned to add value in ways that weren't possible with paper. **What do you dislike about Laserfiche?** It isn't a complaint as much as a reality. The cost of the software and the true value means you have to be willing to transform your organization. Old processes that have been around for decades likely will change when they aren't done on paper. **Recommendations to others considering Laserfiche:** During the sales process gather the top processes and the problems they solve. Then during implementation make your on-boarding plans lead to those goals - not the process. Processes that are digital don't sit on someone's desk. They live in the system and the workflow can be managed toward an ideal state where anyone can see any task and where it is in the process. **What problems is Laserfiche solving and how is that benefiting you?** Removing the need to be in the same physical place; teleworking for sales staff is now a possibility. Automation of processes that involve other organizations, government agencies, and courts. ### 2. Robust and Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Holly V. | Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Laserfiche?** Laserfiche is a great tool for automation and retention. The limits of what you can do with it is really the limit of someone's imagination. Very customizable and even people who are not highly technical can find success working with Laserfiche. Customer support is usually really good as well. **What do you dislike about Laserfiche?** A bit expensive. Sometimes the ala-cart module options can be confusing. It's nice to not have to pay for things you aren't going to use, but if you have most of the modules like we do, it can be a little tricky to navigate all of the systems to see how they are working together. Sometimes the repository searches are slow. The company is really pushing cloud for all of it's users, but cloud does not offer all of the feature and integration options as an on prem setup does. **What problems is Laserfiche solving and how is that benefiting you?** electronic forms and tracking, document retention and storage, data move and management with other systems in our environment. ### 3. Streamlined Document Management, But Setup Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Luis S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** I think Laserfiche is easy to use, especially the GUI interface, which is very straightforward and self-explanatory. It's very easy to train other people on how to use it, without needing to use much technical jargon, which is really important for us. The icons make it accessible even for non-computer savvy people. I also like that it's compatible with Microsoft Office 365, which makes it easier to work together with their tools. Additionally, I highly recommend it for its record management, archiving, and as a paperless solution. It's not just about scanning papers into the system; it offers forms, workflows, and an automation tool, which are valuable features. **What do you dislike about Laserfiche?** The farms feature in Laserfiche can take a really long time to load. This seems to depend more on the client's environment. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche to offer my clients a paperless solution, providing a convergent system. It's easy to use with a self-explanatory GUI, making it simple to train others, even non-computer savvy users. ### 4. Laserfiche Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Laserfiche?** The layout of the document explorer mirrors the tree layout from Windows, which makes accessing the content easy for our employees. There are two ways to access the content, the web version of the client or the installed desktop client. Laserfiche Forms is very easy to use to create forms and for employees to enter information. Along with Forms, the workflow process within Laserfiche, one can do quite a bit of manipulation of the content as needed. When we have had issues, we have been able to use the Laserfiche Answers community to find help, and our partner has been great to help. When our partner has not been able to help, they have contacted Laserfiche for us, and Laserfiche support has always been very helpful. **What do you dislike about Laserfiche?** To customize the Laserfiche web portal, it is tough to do unless you one has access to edit a visual basic package. Integrations between Laserfiche and other programs require one to know the Laserfiche API and some programming skills. **What problems is Laserfiche solving and how is that benefiting you?** We are updating the process of transmitting agenda items to the City Council from other departments within the city. The process will streamline the whole process by having the approval process automated and not having to get wet signatures. ### 5. Reliable and Easy Document Management with Laserfiche **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** I find Laserfiche very easy to manage and very reliable. It's effective for what I need it for, allowing me to spend more time in configuration and using the different modules and tools rather than learning to administer the system. The setup was easy for us because the way Laserfiche handles support; they did most of the heavy lifting, and we just worked with them on choosing the configuration and working through the different options. **What do you dislike about Laserfiche?** The administration for the users can be a bit confusing, as well as how the documents are stored. Sometimes there's a different real-time understanding of the system's capabilities and what it is able to do. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche to manage documents, case reports, and personnel files. It's easy to manage, reliable, and effective, allowing me to focus more on configuration and using tools rather than administering the system. ### 6. Laserfiche is a great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Technical Support Engineer 3, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Laserfiche?** Anyone can develop in Laserfiche. Their Learning Center has everything you need to build out your business processes, whether you’re using low-code tools or creating custom workflow events. **What do you dislike about Laserfiche?** The cloud is no CJIS and their AI is just regex on steroids looking at ocr'd text rather than computer vision which in my opinion is more equipped to handle documents captured via phone camera rather than an electronic document. **What problems is Laserfiche solving and how is that benefiting you?** We are a Tribal Nation, Laserfiche has provided use the ability to store tribal member documents in a centralized location and the ability to integrate in to all of our case management systems. ### 7. Automates Government Processes with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** I like Laserfiche's ease of use and the way you can customize it. It has some really good features and an API with other apps. I enjoy creating new workflows and processes, and it's very friendly for users to use. The aspects of ease of use and design are very helpful for other people. It has been very helpful in training others. **What do you dislike about Laserfiche?** I don't really have any other issues. I think the only thing that would be helpful is they have more customized processes and codes that one could use, they could easily implement into your own programs. I would say it was moderately difficult. Sometimes the coding was hard to use and where the customization plus there's so many. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche to automate processes and manage records, helping create a record retention schedule. ### 8. User-Friendly Document Management with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Melody V. | City CLerk, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Laserfiche?** I like how user-friendly Laserfiche is and how easy it is to train people on how to use it. It's pretty intuitive, so I don't have to spend a lot of time teaching a new user or someone from the public how to find a document. We have good instructions up online which helps. **What do you dislike about Laserfiche?** I wish the public portal was more customizable. It used to be more customizable, but with new updates, I can't do that as much. So some of my online users struggle to find stuff unless I have customized search forms in the portal. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche to store documents, enabling quick access for my community without needing public requests. It's user-friendly, simplifies training, and saves time due to its intuitive design. ### 9. Forms and Workflows That Streamline Customer Intake and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Kim T. | IT Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Laserfiche?** Using forms and workflows in combination to accept information from a user and then use it to automate our jobs and eliminate paper. **What do you dislike about Laserfiche?** We are limited in our ability to use some of the newest features because we aren't in cloud. **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche has helped us bring of variety of forms in jotform, drupal, etc to a centralized location. It also fixes our problem of posting contact info for staff directly on the site, because we have clients fill forms instead ### 10. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan A. | Administrative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 ### 11. Versatile System with Seamless Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Noemi R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** What I like most about Laserfiche is the ability to go from idea to implementation in a short period of time. I think it's the most versatile system we currently have in place that delivers many solutions with just this one tool. **What do you dislike about Laserfiche?** I don't have any areas that I know for certain need improvement. I just know that on occasion, I'll have some errors in forms that may act up a little bit, and I end up finding the solutions in the community. So I really don't have anything that is not working to satisfaction right now. **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche helps us manage records and processes across departments while solving security and access issues by allowing us to assign document permissions specifically. ### 12. Smart for Forms, Lacks AI Yet Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Laserfiche?** I love how Laserfiche allows me to use smart fields to pull facts from unstructured documents, which makes tasks easier. I appreciate the ability to use API connections to enhance forms, making them smarter. Setting it up is easy, with no software to install. **What do you dislike about Laserfiche?** The cloud environment is great but like any product there are still minor features that should be added. We have issues with customer report features with already exist on the on-premise version. Details from tables and collections are not an option. Currently lacks AI agents. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche for forms and document management, with workflows that automate processes, making it ready to use. Smart fields ease tasks with unstructured documents, and API connections enhance form intelligence. ### 13. Laserfiche pros and cons **Rating:** 4.0/5.0 stars **Reviewed by:** Don G. | IT Manager, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Laserfiche?** Automations and customizations in both forms and workflow. Can quickly build and deploy a form with an approval workflow process in minutes. **What do you dislike about Laserfiche?** Having to know a good amount of JS and CSS to really get the forms to fit and function the way you want to. I feel that many of the features could be pre-built into forms for easy of development. **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche has improved our credit card receipt submittals, AP invoice approvals, as well as serves as our document retention. ### 14. Effortless Document Management with Seamless ERP Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Beck R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** I like how easy Laserfiche is to use and how there are lots of ways to integrate different applications with it. It provides a seamless way to search for documents and store them, and it allows us to easily get the information from the documents to our ERP. This makes Laserfiche valuable because we can save time and resources as we don't have to do these tasks manually. Laserfiche works great for our system and there's nothing I would improve or change. **What do you dislike about Laserfiche?** There is not anything I dislike **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche allows us to search and store documents seamlessly, easily transfer information to our ERP, and save time and resources by avoiding manual tasks. ### 15. Streamlines Document Management with Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie A. | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Laserfiche?** I like how Laserfiche enables the district to respond to requests efficiently and in a timely manner. It supports legal requirements with accuracy and reliability. I also appreciate how it streamlines workflows and improves operational efficiency. **What do you dislike about Laserfiche?** I would like to see the ability to utilize quick fields for large documents containing thousands of pages and indexing them individually to a specific student, separate that student's document from the large document and store it to that specific student's repository. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche for importing data quickly and reducing hours for staff. It helps in onboarding future staff and organizing fiscal data efficiently. It also enables timely responses, supports legal requirements, and streamlines workflows. ### 16. Increase productivity, efficiency, and organization while simultaneously decreasing workload. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Air Quality Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Laserfiche?** Laserfiche has been a great tool to provide solutions to problems that would otherwise utilize excesive resources in both time and personnel. The learning curve has been gradual especially when employing the multitude of resources available. **What do you dislike about Laserfiche?** Laserfiche has been limited in the way it can interact with systems being used in my organization and could potentially create more work in implementing a work around solution. **What problems is Laserfiche solving and how is that benefiting you?** Application processing. ### 17. Streamlines Onboarding with Secure Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Laserfiche?** I like how easy it is for end users to fill out a form and the data flows to the right place. There's great security in place to protect against data leakage. **What do you dislike about Laserfiche?** Workflow building is difficult because there are so many options. As a new user there is a lot of options. Having example workflows available can help to determine how to set this up. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche to streamline onboarding of new employees. It's easy for end users to fill out forms and ensures data flows to the right place, with great security in place to protect against data leakage. ### 18. Easy Form Creation with Smooth Routing and Approvals **Rating:** 4.5/5.0 stars **Reviewed by:** Pavani N. | ECM Laserfiche Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** It’s easy to create a form and automate the routing and approval process. **What do you dislike about Laserfiche?** There are a few minor features missing, either in the business process module or in the workflow. It would be better if both were combined, or at least if they offered the same set of features. **What problems is Laserfiche solving and how is that benefiting you?** Automatically assigns retention schedules, creates and assigns tasks, and routes items for approval. ### 19. Shining a Light on Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Hans N. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Laserfiche?** The ability to automate workflows, enhance document security, and improve accessibility with its powerful search functions. These features significantly streamline processes in various organizational settings, making document handling more efficient and less time-consuming. **What do you dislike about Laserfiche?** Nothing so far that I have found, a little expensive initially but the cloud option is a good starting point **What problems is Laserfiche solving and how is that benefiting you?** Retention and making sure the data is accurate ### 20. Secure, Smart Document Management—But Costly and Slow with Large Files **Rating:** 4.5/5.0 stars **Reviewed by:** Ifeoma E. | Operational Supervisor , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Laserfiche?** Laserfiche focuses on centralizing documents into a secure and accessible platform The program is remarkable on matters compliance, something that reinforces the legal framework of documents The program connects with online forms, that helps us feed most of workflow like contracts and HR onboarding Laserfiche has smart AI interconnections which helps in document classification and summarization The program is granular and focused on security, something that ensures there is regulated sharing We access Laserfiche through mobile gadgets and even when we are offline **What do you dislike about Laserfiche?** Large documents face searching issues, and this slows the processes that a company intends to do with their documents Deployment of Laserfiche demands huge amounts of cash, and this distracts most of small businesses **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche is the program we use to create and combine documents into a unified space that is secure and absolutely accessible Most of documents related tasks, including eSigning, document and formatting are fully automated by the app We use Laserfiche to help companies stay upto the set legal standards and maintain high compliance measures Laserfiche is brilliant in consolidating all documents, and this supports easy access and protection The program has quality data extraction measures, handles even the unstructured documents The smart mobile access of Laserfiche provides more flexibility and satisfaction ### 21. Effortless Document Management, Stellar Process Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Faith S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Laserfiche?** I like how easy it is to implement Laserfiche at the department level, without the need for any coding. This means process owners can build their own processes. It streamlines processes, makes compliance easy, reduces human error, and cuts down the time needed to create electronic processes. I don't have any frustrations with it since they are good about implementing improvements. **What do you dislike about Laserfiche?** Nothing **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche streamlines processes, makes compliance easy, reduces human error, and speeds up creating electronic processes. It's easy to implement at the department level, with no coding required, allowing process owners to build their own processes. ### 22. Boosts Workflow with Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** I like Laserfiche for its customization options and the easy interface it offers both administrators and users. I can design applications tailored for grantees to facilitate accurate completion and make updates when necessary. The platform helps increase workflow efficiency and makes tracking and reviewing data easier. **What do you dislike about Laserfiche?** Moving processes around in the process tab is challenging. I wish there was more freedom to move the arrows where I want them and it would be easier to create more space between tasks. **What problems is Laserfiche solving and how is that benefiting you?** I find Laserfiche increases workflow efficiency and makes it easier to track and review data. ### 23. Streamlines Operations with Ease, Needs Better Support **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** I appreciate the ease of use for end users when working with Laserfiche. It's great that we can use the color category for the file names, which really helps out our departments. **What do you dislike about Laserfiche?** One thing that could be improved is the process around support and log management for IT departments. For a support case, we need to go to each server and gather the logs manually. **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche simplifies our AP process, from receiving invoices to payment, and it's easy for end users. We also use color categories for file names, helping our departments. ### 24. Effortless Document Management and Retention **Rating:** 5.0/5.0 stars **Reviewed by:** Michele N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** I like Laserfiche for its ease of use, making it effortless to manage document retention for the city. I appreciate the permissions feature, which enhances the security and accessibility of the documents. It's great to have everyone's forms stored in one repository, streamlining the management process. The initial setup was very easy, making the transition smooth. **What do you dislike about Laserfiche?** nothing **What problems is Laserfiche solving and how is that benefiting you?** I find Laserfiche solves the issue of paper documents by allowing document retention for the city. Its ease of use is great, and having everyone's forms in one repository with proper permissions is very helpful. ### 25. Effortless Onboarding and User-Friendly Experience with Laserfiche **Rating:** 5.0/5.0 stars **Reviewed by:** Denise T. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2020 **What do you like best about Laserfiche?** I like that I can train others very easily on how to use Laserfiche. It's beneficial for onboarding new employees and getting them adept at using the software. They're able to use it more easily. Also, the initial setup was very easy, probably a 4.5 out of 5, with five being the easiest. **What do you dislike about Laserfiche?** Nothing I can think of **Recommendations to others considering Laserfiche:** Really research what solutions you need **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche as a document repository and for AP processes and workflows. It makes onboarding new employees easier and helps them get adept with the software quickly. ### 26. Streamlines Data Management, Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Evan L. | System Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Laserfiche?** I like that Laserfiche simplifies tasks, which is really helpful for us. The public portal is a great feature too. I also appreciate how it ensures data accuracy and retention, making the data we handle really useful. It helps superior court clerks save time and make fewer errors. **What do you dislike about Laserfiche?** Cost. Make administration even more simple. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche for data management and automating repetitive tasks, which simplifies tasks, ensures data accuracy and retention, and provides useful data. It helps superior court clerks save time and make fewer errors. ### 27. Efficient Document Management but Needs Scanning Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Randall B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** I like how Laserfiche scans our paper into digital documents, which helps us maintain accounts payable and receipts efficiently. I also value researching the repository, which is a useful feature. **What do you dislike about Laserfiche?** I don't like having to use multiple products to scan documentation in. We currently use ABBYY and PaperPort alongside Laserfiche for scanning documents from the copy machine. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche for documentation and accounts payable. It maintains records and scans paper into digital documents. However, we still use ABBYY and PaperPort to scan from the copy machine. ### 28. Streamlined Document Management with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan K. | Manager, Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** I like Laserfiche for its easy use and client collaboration, which makes it great for project work. The team is very responsive, providing solutions that fit our company's needs well. The system's usability is a standout, and it helps us manage our document repository effectively, solving many work-related problems. **What do you dislike about Laserfiche?** The only improvement that we're looking for is some more AI functionality. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche for document management, storing hundreds of thousands of documents. It supports work process flows, making documents accessible through our system and member portal. ### 29. Automates Workflow but Needs Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Marilyn B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** I like the ability to control and collect information automatically with Laserfiche. The smartfields, workshops, and business automation features are valuable as they help automate processes, saving staff time. **What do you dislike about Laserfiche?** I wish it was more customizable more fitted towards our brand and design standards. Branding options, using color codes to match the brand exactly. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche for records management and forms intake, helping with organization and workflow. The ability to control and automatically collect information with smart fields and business automation saves staff time. ### 30. Ease of Use and Excellent Support Make Laserfiche a Top Choice **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** I like Laserfiche because of its ease of use, which really helps me manage the system as an admin. The implementation was incredibly easy, taking only about two months to set up. I appreciate the great support features and the fact that they're always updating the product, keeping it fresh and functional. **What do you dislike about Laserfiche?** Nothing yet. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche for managing and retaining documents. As the admin, its ease of use helps me manage the system. The easy implementation and great support enhance its value. ### 31. Powerful Functionality with Deep Customization and Granular Permissions **Rating:** 5.0/5.0 stars **Reviewed by:** Pax F. | Assistant City Clerk, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** The functionality, the ability to customize things, the specific access permissions **What do you dislike about Laserfiche?** Updates a little too quickly sometimes and things aren't fully built out **What problems is Laserfiche solving and how is that benefiting you?** Helping us automate our records management which is a huge time saver and will help keep us in compliance to avoid over-retention ### 32. Laserfiche for Time Saving! **Rating:** 5.0/5.0 stars **Reviewed by:** Yazmin C. | Technology Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Laserfiche?** Laserfiche is very customizable and helps with document management in our organization. **What do you dislike about Laserfiche?** Need more training. On us though, we need to start visiting the support website! **What problems is Laserfiche solving and how is that benefiting you?** Document management, previously we stored documents everywhere: cloud and printed. This is helping keep our docs centralized. ### 33. Impressed and Fully Satisfied—Everything We Need for ADA Compliance Forms **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis R. | City Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** Everything! Just as I learn to navigate through the process of creating forms to assist in our ADA compliance and improve on our processes, I can say I’m pretty satisfied! **What do you dislike about Laserfiche?** Nothing at this point! We are impressed and satisfied **What problems is Laserfiche solving and how is that benefiting you?** Forms and Processes ### 34. Empowers Business with Intuitive Document Management **Rating:** 4.5/5.0 stars **Reviewed by:** Nolan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** I really like the ease of use and the power of the tools that Laserfiche offers. It's largely intuitive, which makes handling tasks smoother. The initial setup was pretty straightforward, and I appreciate how it empowers the business to handle everything, reducing the load on an overburdened ITS. **What do you dislike about Laserfiche?** I think the administration tools are a bit confusing at times. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche for forms and document management, solving our overburdened ITS by empowering the business to handle tasks independently. ### 35. Endless Integrations and AI-Powered Process Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Aileen C. | Records Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** What I like most about laserfiche is the endless capabilities for integrating with other softwares and improving processes with AI **What do you dislike about Laserfiche?** What I dislike about laserfiche is the challenges I’m facing in keeping up with all of the advanced features. I like to regularly audit to see if I’m optimizing the program to its fullest potential. **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche is solving our EDMS problem and assisting us with implementing a records management program as well as enforcing our retention schedule ### 36. Laserfiche Streamlines Document Handling and Strengthens Governance **Rating:** 5.0/5.0 stars **Reviewed by:** Magnes P. | Business Intelligence Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Laserfiche?** Laserfiche helps reduce manual document handling, improves public records response readiness, strengthens governance, and creates more consistent, scalable business processes across departments. **What do you dislike about Laserfiche?** The training platform, Aspire, can sometimes be clunky to use. Also, co-authoring for self-hosted users is nearly non-existent. **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche AI features, specifically Smart Fields is helping us extract metadata from large volume documents. This has turned a potential 3-month data entry project into a 1-day real-world project, saving us thousands of dollars and time. ### 37. Efficient Document Management with Strong Security, Intimidating for New Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Laserfiche?** I like the security and search capabilities of Laserfiche. With twenty plus years of large government reports and federal reports, finding information is good. I also appreciate that our provider helped us a lot with the initial setup, making it easy on our part, thanks to having an expert set it up for us. We really enjoy using it and find it very likely to recommend. **What do you dislike about Laserfiche?** It looks intimidating for all of our new users. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche for managing files and records, ensuring secure storage and easy retrieval of government forms and reports. I like its strong security and search capabilities, which help in finding information quickly, even with decades of reports. ### 38. Incredibly Dynamic—Streamlined Our Processes Exponentially **Rating:** 4.5/5.0 stars **Reviewed by:** Kaytlyn H. | Integrations Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** It’s incredibly dynamic and has streamlined our processes exponentially. **What do you dislike about Laserfiche?** There are some quirks with fine tuning things you want seen on forms to your customers. **What problems is Laserfiche solving and how is that benefiting you?** They have helped us get rid of paper and redundant processes ### 39. Simplifies Tracking Dual Enrollment Requests and Status **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda M. | program assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** it helps track dual enrollment requests and status **What do you dislike about Laserfiche?** that you need licensing for a lot of the tasks needed **What problems is Laserfiche solving and how is that benefiting you?** laserfiche is helping to reduce paper trail and it benefits us by tracking students in their status ### 40. Flexible Workflow Automation, Needs AI Refinement **Rating:** 4.0/5.0 stars **Reviewed by:** Andria E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** I like the training and using workflow in combination with forms for powerful user automations. The flexibility of workflow and forms means that I can build out so many different automations for each use case. **What do you dislike about Laserfiche?** I don’t like the AI features yet. They are too plug and play and not able to be automated enough. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche to build workflows that automate work, like sending emails and altering data on specific triggers. ### 41. Secure Access and Easy Learning in Document Management **Rating:** 4.0/5.0 stars **Reviewed by:** Jenna S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Laserfiche?** I like that Laserfiche is easy to use and the learning process is good. I appreciate the features that automate metadata, and I'm also pleased with the ability to use AI features. **What do you dislike about Laserfiche?** I like that I can use the AI features, but it would be nice if they could use more of them per page. **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche lets us create a folder structure, giving the right people access while keeping others out. ### 42. Efficient Document Management with Training Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dwan T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Laserfiche?** I appreciate the training opportunities with Laserfiche, as they make tasks timely. The Aspire and conferences provide information that applies to my everyday work, which is really helpful. **What do you dislike about Laserfiche?** The initial setup was a challenging process, but with a plan, it was manageable. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche for storing and retrieving documents and creating and implementing forms. It provides training opportunities, making tasks timely, and Aspire and conferences offer applicable everyday work info. ### 43. Great Product with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Laserfiche?** We’ve been incredibly impressed with the scanning and document storage solution provided by Laserfiche. It has streamlined our workflow, improved accessibility, and brought a new level of organization to our document management process. The system is intuitive, reliable, and has proven to be a tremendous asset to our team. What truly sets this company apart is the hands-on support we received from the president himself. He personally provided in-depth training and tailored solutions to meet our specific needs around document storage, filing, and management. His expertise and commitment to helping us succeed made a significant impact, and we’re grateful for the personalized attention and strategic guidance. If you're looking for a document management solution that combines powerful technology with exceptional customer service, we highly recommend Laserfiche. **What do you dislike about Laserfiche?** Setting up process automation can be tricky but worthwhile because it does exactly what you tell it to do. **What problems is Laserfiche solving and how is that benefiting you?** Going "Paper-less" has been our main goal as well as being able to quickly find the key information and the OCR recongnition is fantastic to do so quickly. ### 44. Streamlined Workflow That Cuts Manual Work **Rating:** 4.5/5.0 stars **Reviewed by:** Kentrell D. | Director of IT Infrastructure and Industrial Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** The workflow process that helps decrease manual activities **What do you dislike about Laserfiche?** The affect that Ai has been turned on and now process are slow and cause a huge bottleneck of productivity. **What problems is Laserfiche solving and how is that benefiting you?** Approval process and data governance. ### 45. Saves department a lot of time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Laserfiche?** They are responsive and there are multiple ways to get help on your own, like online Help articles, videos and Community posts (Laserfiche Answers). **What do you dislike about Laserfiche?** It's not cheap. Our contacts at Laserfiche are in another time zone. **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche is helping us to reduce the need for paper storage and making our processes faster by no longer requiring paper forms, which were delivered/mailed, taking longer to get approvals and other tasks done. ### 46. Software That Makes Business Processes More Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Bogdan B. | Enterprise Systems & Infrastructure Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** Friendly and up for making business processes more efficient. **What do you dislike about Laserfiche?** There’s a lack of documentation when it comes to integrations and more complex processes. **What problems is Laserfiche solving and how is that benefiting you?** Allowing streamlined form and business process facilitation across departments ### 47. Effortless Record Storage, With Some Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Kris P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** I find that Laserfiche makes it easy to scan in documents and import them, which simplifies my digital record keeping. The initial setup was also easy, making the process smooth from the start. **What do you dislike about Laserfiche?** The version we use does not allow us to import PDFs, as they have to be converted to TIF format. **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche for digital record keeping and find it easy to scan and import documents. ### 48. Efficient Document Management Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Mayra N. | Human Resources Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** I like that Laserfiche has eliminated the need for paper files and allows for quicker, easier access to personnel files. It's easy to use, and I find the search feature particularly quick and efficient, making it easy to find documents I need. **What do you dislike about Laserfiche?** Na **What problems is Laserfiche solving and how is that benefiting you?** I use Laserfiche to manage personnel files, eliminating paper files and providing easier access. It's easy to use and the search feature makes finding documents quick. ### 49. Flexible Visual Business Process Mapping with Plenty of Options **Rating:** 4.5/5.0 stars **Reviewed by:** Mark M. | Software Applications Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Laserfiche?** I like the visual representation of the business process and it is very flexible in the amount of options that are available. **What do you dislike about Laserfiche?** I wish some of the customization via css / Javascript was easier in the Classic Forms designer. **What problems is Laserfiche solving and how is that benefiting you?** It is helping our team provide solutions for the campus. We are a shared services and we need to have scalable and reusable solutions for our customers. ### 50. Streamlined Project Accounting with Customizable Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Joann F. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Laserfiche?** I find Laserfiche easy to use and appreciate the ability to customize forms to the needed data. This allows the requester to provide all the information I need to set up their project and coding to the correct GLs. **What do you dislike about Laserfiche?** nothing **What problems is Laserfiche solving and how is that benefiting you?** Laserfiche streamlines processes and allows customization of forms, making it easy for requesters to provide the information needed for project setup and proper GL coding. ## Laserfiche Discussions - [How many individuals in your workplace utilize Laserfiche Forms and Workflow?](https://www.g2.com/discussions/40188-how-many-individuals-in-your-workplace-utilize-laserfiche-forms-and-workflow) - 2 comments, 1 upvote - [Would it be possible to get a trial version of laserfiche RIO etc (e.g. billed weekly/monthly through dedicated server provider Laserfiche would partner with)? Would be great and safer than an offline I guess?](https://www.g2.com/discussions/40129-would-it-be-possible-to-get-a-trial-version-of-laserfiche-rio-etc-e-g-billed-weekly-monthly-through-dedicated-server-provider-laserfiche-would-partner-with-would-be-great-and-safer-than-an-offline-i-guess) - 3 comments, 1 upvote - [What is the best way to explain Laserfische to a non-user?](https://www.g2.com/discussions/34045-what-is-the-best-way-to-explain-laserfische-to-a-non-user) - 3 comments, 1 upvote - [What is Laserfiche software?](https://www.g2.com/discussions/what-is-laserfiche-software) - 2 comments - [View Laserfiche pricing details and edition comparison](https://www.g2.com/products/laserfiche/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+17%3A24%3A01+-0500&secure%5Bsession_id%5D=eee4809a-9d01-451f-82dc-52a5db3a9a95&secure%5Btoken%5D=4921fc845a53cde8d69afd6616b3149b0da79c361d61dcbe59cf5a9c95bcef85&format=llm_user) ## Laserfiche Integrations - [Accela](https://www.g2.com/products/accela/reviews) - 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[Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [SAP BusinessObjects Business Intelligence (BI)](https://www.g2.com/products/sap-businessobjects-business-intelligence-bi/reviews) - [TeamDynamix IT Service Management](https://www.g2.com/products/teamdynamix-it-service-management/reviews) - [TrakitWorks](https://www.g2.com/products/trakitworks/reviews) - [Unit4 ERP](https://www.g2.com/products/unit4-erp/reviews) ## Laserfiche Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Edit** - File Type - Color - Crop - Size **Invoice Management** - Capture - Supplier Portal - Repository **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Document Processing** - File Type - Data Extraction - Mobile Capability - Intelligent Processing - Image Enhancement **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Logistics** - Upload - Email Attachment - Direct Send - Document Management - Search **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Platform Additional Functionality** - Integration - File Conversion - Windows and Mac **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Analytics** - Due Dates - Benchmarking - KPIs **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Agentic AI - OCR** - Autonomous Task Execution **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Integration** - Accounting - Payment Integration - ERP **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Risk** - Analysis - Identification - Scoring **Recovery** - Recoup - Reporting **Audit** - Filters - Post Audits - Overpayments - Duplicates **Process Development** - Process Routing **Fraud** - 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