# What platform provides analytics on support resolution times?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m helping a few IT leaders evaluate <a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support"><strong>remote support tools</strong> </a>where analytics is just as important as access, especially tracking <strong>resolution times, technician performance, and SLA compliance</strong>. I looked in to G2 feature ratings for different tools and here's what I found:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/teamviewer/reviews"><strong>TeamViewer</strong></a><strong>: </strong>Tops the reporting category at 92% satisfaction score for reporting. Its dashboards and exportable reports help IT teams track resolution times across technicians and sessions. Great for enterprises needing deep analytics tied to SLAs.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/jumpcloud/reviews"><strong>JumpCloud</strong></a><strong>:</strong> With an 87% satisfaction score in reporting, it blends identity and device management with remote support, making it easier to see how quickly issues are resolved across endpoints and user accounts.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-assist/reviews"><strong>Zoho Assist</strong></a><strong>:</strong> Scores 86% in reporting. It integrates well with Zoho Desk to automatically log metrics like response and resolution times, perfect for SMB support teams.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/atera/reviews"><strong>Atera</strong></a><strong>:</strong> At 85%, it’s known for its all-in-one RMM plus help desk capabilities, where resolution times can be tracked directly in its reporting dashboard.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ninjaone/reviews"><strong>NinjaOne</strong></a> and <a class="a a--md" elv="true" href="https://www.g2.com/products/datto-rmm/reviews"><strong>Datto RMM</strong></a><strong>:</strong> Both at 84% reporting. They offer built-in analytics for time spent per ticket and endpoint trends, especially for MSPs managing multiple clients.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If analytics is a priority, <strong>TeamViewer</strong> leads in depth and flexibility, while <strong>Atera</strong>, <strong>Zoho Assist</strong>, and <strong>JumpCloud</strong> provide integrated reporting for smaller IT teams or MSPs who want everything in one place. What's been your experience with these tools? </p>

##### Post Metadata
- Posted at: 8 months ago
- Author title: SaaS and Software Research
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For those using these platforms, how detailed are the out-of-the-box reports on resolution times? Do you rely on built-in dashboards or export the data to BI tools like Power BI/Tableau?&lt;/p&gt;

##### Comment Metadata
- Posted at: 8 months ago
- Author title: SaaS and Software Research





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