--- title: Box Reviews meta\_title: 'Box Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 5260 reviews by the users' company size, role or industry to find out how Box works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 5260 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Box Reviews & Product Details Visit Website Box: The leader in Intelligent Content Management — Store, secure, and automate content on an AI-powered platform Box helps businesses of every size get more value from their documents and files with stringent security controls, intelligent workflow automation, and AI agents that extract critical insight. ✓ Box AI — Summarize documents, extract insights, ask questions in natural language, and deploy and create intelligent AI agents that automate repetitive work ✓ Intelligent workflow automation — Streamline reviews, contract approvals, and onboarding with AI-powered workflows ✓ Security and compliance — Protect sensitive information with granular access controls, intelligent threat detection, and AI governance that meet HIPAA, FINRA, FedRAMP, and GDPR standards ✓ Integrations and extensibility — Connect Box with 1,500+ popular apps or extend functionality with APIs and SDKs ✓ Industry solutions — Trusted by leading finance, technology, government, and life sciences organizations for secure collaboration and AI-enhanced productivity * * * Product Website Box Seller [Box](https://www.g2.com/sellers/box) Discussions [Box Community](https://www.g2.com/products/box/discuss) Languages Supported Bengali, Danish, German, English, Finnish, French, Hindi, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Steve Foust Show More ## Pricing Pricing provided by Box. ### Business Starter $5.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/box/pricing) ## Box Integrations (52) What do users say about integrations? 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Webinars ](https://www.g2.com/products/zoom-events-and-webinars/reviews) Show More ![Alanna H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna H.") AH Alanna H. Founder and Teacher Mid-Market (51-1000 emp.) 5/5/2026 "Frequent Errors Are a Problem But I Understand It's a Good Solution for Orgs That Must Use MS Office" 1.5/5 What do you like best about Box? It integrates with Microsoft Office and has desktop integration. That's about all the positives I can give about Box, unfortunately. Review collected by and hosted on G2.com. What do you dislike about Box? Frequent errors prevent you from actually using Box as a fairly regular basis. Sync errors, access issues, and sometimes it is unavailable. It prevents work from being done, a literal un-productivity tool sometimes. Review collected by and hosted on G2.com. What problems is Box solving and how is that benefiting you? Collaborating on documents and deliverables remotely using Microsoft Office is a necessary solution for organizations that can't use Google Docs/Google Drive/Google Workspace. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Amr S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amr S.") AS Amr S. كوميدى دراما دراجيدي Small-Business (50 or fewer emp.) 10/27/2025 Guest users or non-business users of the software, not included in G2 scores. "An innovative and easy-to-use program, but it's aimed at companies and has limited space." 1.5/5 What do you like best about Box? The program is easy to use and the idea is out of the box compared to other similar programs. Review collected by and hosted on G2.com. What do you dislike about Box? It is more for companies than for ordinary people and the space is smaller than other competitors. Review collected by and hosted on G2.com. What problems is Box solving and how is that benefiting you? There are really many unique solutions. I can make summaries in a file containing videos and photos and send them to anyone. It is better than WhatsApp. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User ProfileAI Translated ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 12/17/2021 "BOX gets the job done, but is a huge animal to deal with if it doesn't meet your needs" 2/5 What do you like best about Box? BOX allows us to store files on a cloud server, providing easy and instant access worldwide, including support for mobile devices and desktop access. Our business account has infinite storage, so there is no worry about running out or upgrading space. The interface is easy to understand, and most users adapt very quickly. I generally require very little training. Review collected by and hosted on G2.com. What do you dislike about Box? Box has waterfall permissions for files, which you should understand before signing up. You cannot restrict files within a folder that someone can access at a higher level. Waterfall permissions can make file organization somewhat challenging. Additionally, add-ons to BOX are quite expensive. BOX advertises all this awesome stuff you can do, but you don't realize that a lot of it is a costly add-on until later. Once you activate the add-on, there is no trial period. You are stuck paying for it for a year, even if the add-on doesn't work for you. Finally, I feel that BOX caters more to large organizations than to small businesses. Finally, with the advent of 4K video and better technology, it's getting harder and harder to upload large videos. You have to pay more, and you can't upgrade for just one user. So, if you have 30 users and only one needs to upload large videos, you have to pay extra for everyone. Review collected by and hosted on G2.com. Recommendations to others considering Box: Understand waterfall permissions before starting! If you prefer Local permissions for folders, consider Egnyte. As a small business, sometimes I wish we had gone with Egnyte instead of BOX, but we chose BOX because we wanted to use BOX Relay. After one year of paying for Relay, we found out it wouldn't work for us, and we couldn't get out of it. Be sure to calculate the FULL cost PER USER for all the extra stuff you need. The base price does not include migration assistance, BOX relay, BOX governance, or many other features. Once you have over 800 GB of data and over 50 users in 3 continents (massive for our small company, the thought of switching and migrating and re-teaching a new system is unpalatable. So once you are "ALL IN" you don't have a great way to get back out again without some heavy lifting (or money to pay for someone else to migrate and teach everyone). Review collected by and hosted on G2.com. What problems is Box solving and how is that benefiting you? We used to have an FTP server, which allowed you to upload and download files, but not manipulate them. It was a time-sucker. Once we expanded the clients, it wasn't too usable. All the rest of the company files were stored on a local server, and remote desktop access could only be used by one person at a time, and would always go down. It was a mess! BOX changed everything, with instant 24/7 access to all files, regardless of who needs them. I can also access everything on the go, which is crucial; I'm not tied to a home desktop system. BOX can also notify you when someone comments or uploads content, so you have a lot of oversight into what's happening with your files (if you can keep up with it!) BOX is quite versatile, and with the function, I have no complaints. I just wish we knew more about how it worked before going "all in." Once you're "all in," getting out is a significant leap. Review collected by and hosted on G2.com. Show More 6/26/2025 Current UserValidated ReviewerSource: Organic ![David K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David K.") DK David K. President Small-Business (50 or fewer emp.) 7/19/2022 "Not as popular or useful as other solutions" 2/5 What do you like best about Box? It's functional as an occasional-use FTP site for clients or colleagues who use it. Review collected by and hosted on G2.com. What do you dislike about Box? Uncommon use and not as robust or feature-rich as Dropbox or OneDrive. Review collected by and hosted on G2.com. What problems is Box solving and how is that benefiting you? Using Box helps me meet the occasional needs of clients or colleagues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Deborah P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deborah P.") DP Deborah P. Marketing Coordinator Small-Business (50 or fewer emp.) 7/20/2021 "Cumbersome, certainly better options out there." 1.5/5 What do you like best about Box? The ability to send anyone a link to share a file regardless if he/she is inside or outside our organization. Review collected by and hosted on G2.com. What do you dislike about Box? When receiving a link, if I need to know (within my team) where this file resides, I cannot locate it. I then have to search Box by filename if I want to access other documents related to the link I was sent. I also do not like that I need to lock the copy I am working on, so there can't be joint collaboration on a larger document like a presentation. Review collected by and hosted on G2.com. Recommendations to others considering Box: Personally I would use Google over Box any day. It's easy to use from computer, phone, or tablet. Review collected by and hosted on G2.com. What problems is Box solving and how is that benefiting you? We like being able to share docs with team members without the need or cost of an onsite server. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM Verified User in Management Consulting Enterprise (\> 1000 emp.) 7/20/2021 "Useful but Problematic" 2/5 What do you like best about Box? Box is a great way to share large files between our company and the client. Review collected by and hosted on G2.com. What do you dislike about Box? Once my email was associated with one client, I could not log into the box account another client created for us. I have reached out to various IT departments, but the issue does not seem to be easily resolved. Review collected by and hosted on G2.com. Recommendations to others considering Box: If you are a consultant and using the box guest account with various clients, you may run into an issue where you cannot log in to multiple clients box accounts. Review collected by and hosted on G2.com. What problems is Box solving and how is that benefiting you? We work with a lot of larger files that cannot easily be sent via email. Box enables us to easily send larger files to our clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Investment Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Banking") UI Verified User in Investment Banking Enterprise (\> 1000 emp.) 6/1/2021 "tried once with my work where tried to upload the docs but not great in uploading speed" 1.5/5 What do you like best about Box? integration with tools and other deployments Review collected by and hosted on G2.com. What do you dislike about Box? not flexible across the devices or platforms , laptop or mobiles Review collected by and hosted on G2.com. Recommendations to others considering Box: Check out alternative ones Review collected by and hosted on G2.com. What problems is Box solving and how is that benefiting you? nothing specific Review collected by and hosted on G2.com. Show More 6/3/2021 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 12/16/2020 "Does the job functionally" 2/5 What do you like best about Box? It allows me to share files with others as needed Review collected by and hosted on G2.com. What do you dislike about Box? The UI feels clunky and unintuitive, generally Review collected by and hosted on G2.com. What problems is Box solving and how is that benefiting you? Sharing files between various colleagues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Arts and Crafts](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Arts and Crafts") AA Verified User in Arts and Crafts Small-Business (50 or fewer emp.) 8/31/2019 "Faulty app and support" 2/5 What do you like best about Box? I used to like the fact I had plenty of cloud storage with file versioning. Review collected by and hosted on G2.com. What do you dislike about Box? It all went very well until I had a hard drive failure and needed to replace my hard drive, only to discover that after a hard drive replacement I would need to re-download dozens of Gb because the app was unable to simply ACCEPT the content was already in my new drive. The staff wasn't helpful at all and blamed ME for now knowing how to use the app - I'm more tech-savvy than them though, so that didn't quite work. Box became now only a second backup - in case Dropbox or Onedrive fail to do their jobs, which I doubt. Review collected by and hosted on G2.com. Recommendations to others considering Box: The service didn't predict a very important thing: people change computers and hard drives fail - and thet's why we have cluod backups, isn't it? In the event of a hard drive replacement, Box becomes unable to properly operate which, in my opinion, is a basic requirement for a cloud storage / backup service. In that event, the support is not helpful at all and blames users for not knowing how to use the app, when the app is unable to properly work with the new hard drive. Review collected by and hosted on G2.com. What problems is Box solving and how is that benefiting you? I had plenty of cloud storage with file versioning, which was helpful when working with large image and video files. It also integrates well with a variety of other digital tools. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/10/2020 "Box review for documents storage" 1.5/5 What do you like best about Box? I suppose the only advantage fro me was the security and safety of storage of documents Review collected by and hosted on G2.com. What do you dislike about Box? Very bad for working collaboratively, versions of the document Review collected by and hosted on G2.com. What problems is Box solving and how is that benefiting you? Storing documents Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Box? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Box ](https://www.g2.com/products/box/discussions/new) GU Guest User • Last activity about 1 month ago Is Box A document management system? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-box-a-document-management-system) ![Chris E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris E.") CE Chris Eustace • Last activity about 2 years ago Box Hubspot Integration - Open Beta 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/box-hubspot-integration-open-beta) [ View all Discussions ](https://www.g2.com/products/box/discuss) ## Pricing Options Pricing provided by Box. ### Business Starter $5.00 Per Month ### Business $15.00 Per Month ### Business Plus $25.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/box/pricing) Box Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_790f5095f4e17577cead05669971b794/microsoft-onedrive-for-business.jpg "Product Avatar Image") Microsoft OneDrive 4.3/5(10,413) [ Compare Now ](https://www.g2.com/compare/box-vs-microsoft-onedrive-for-business) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_20c010d5090054533c1b561ee4a019f9/dropbox.png "Product Avatar Image") Dropbox 4.4/5(31,415) [ Compare Now ](https://www.g2.com/compare/box-vs-dropbox) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_abbd032e7b3c96f249d81fa9a1cb75a0/progress-sharefile.png "Product Avatar Image") Progress ShareFile 4.2/5(1,541) [ Compare Now ](https://www.g2.com/compare/box-vs-progress-sharefile) ##### ##### Box Features File Management Device Syncing Web Interface File Type Support Collaboration File following File Sharing Simultaneously Editing Administration User and Role Management Policies and Controls Device Management [ View More Features ](https://www.g2.com/products/box/features) ## Top-Rated Alternatives [ ![Progress ShareFile](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Progress ShareFile") Progress ShareFile 4.2/5(1,541) ](https://www.g2.com/products/progress-sharefile/reviews) [ ![Laserfiche](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laserfiche") Laserfiche 4.7/5(1,247) ](https://www.g2.com/products/laserfiche/reviews) [ ![Revver](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Revver") Revver 4.4/5(474) ](https://www.g2.com/products/revver/reviews) [ View All Alternatives ](https://www.g2.com/products/box/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Cloud Content Collaboration](https://www.g2.com/categories/cloud-content-collaboration)[E-Signature](https://www.g2.com/categories/e-signature) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Cloud Content Collaboration](https://www.g2.com/categories/cloud-content-collaboration)[E-Signature](https://www.g2.com/categories/e-signature)[Enterprise Content Management (ECM)](https://www.g2.com/categories/enterprise-content-management-ecm) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top tools for real-time asset location monitoring](https://www.g2.com/discussions/top-tools-for-real-time-asset-location-monitoring)[Which client portal offers the most customization options?](https://www.g2.com/discussions/which-client-portal-offers-the-most-customization-options)[Best-rated RPA service for IT consulting firms](https://www.g2.com/discussions/best-rated-rpa-service-for-it-consulting-firms) [What are the best grant management tools for organizations seeking streamlined workflows and better operational insights?](https://www.g2.com/discussions/what-are-the-best-grant-management-tools-for-organizations-seeking-streamlined-workflows-and-better-operational-insights)[Best platforms for integrating estimating with project management](https://www.g2.com/discussions/what-are-the-best-platforms-for-integrating-estimating-with-project-management)[Pros and Cons Details](https://www.g2.com/products/box/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)