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ChatGPT

By OpenAI

4.7 out of 5 stars

How would you rate your experience with ChatGPT?

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ChatGPT Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

7 months

ChatGPT News

AI-aggregated articles based on product relevance

Time
Chatbots Can Trigger a Mental Health Crisis. What to Know About "AI Psychosis"
Aug 05
Axios
OpenAI releases powerful new open models
Aug 04
AP News
ChatGPT helps prepare this mayor's talking points. Now he wants a thousand city workers using AI
Jul 16
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ChatGPT Reviews (1,294)

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Reviews

ChatGPT Reviews (1,294)

View 1 Video Reviews
4.7
1,295 reviews

Pros & Cons

Generated from real user reviews
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shubham s.
SS
Data Entry Specialist
Small-Business (50 or fewer emp.)
"An Essential AI Assistant for Content and Excel Tasks"
What do you like best about ChatGPT?

What I appreciate most about ChatGPT is how well it understands context and delivers immediate solutions. It assists me in drafting professional emails, refining my grammar, and quickly coming up with content ideas. I also rely on it to solve complex Excel formulas, which significantly reduces the time I spend on daily tasks. Additionally, the interface is extremely user-friendly and intuitive. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

Sometimes, the information provided can be factually incorrect or outdated, so I always have to cross-check important data. Also, the free version often becomes slow or unavailable during peak hours, which can be frustrating when working on urgent tasks. It would be great if it had more real-time data access. Review collected by and hosted on G2.com.

Pankaj .
P
Manager – Business Development
Mid-Market (51-1000 emp.)
"An Essential AI Assistant for Everyday Tasks and Creative Work"
What do you like best about ChatGPT?

I appreciate how easy ChatGPT is to use — I can ask questions in plain language and get clear, understandable answers without needing technical knowledge. The conversational style makes it feel natural, and it saves time on tasks like brainstorming, writing drafts, and getting quick explanations. The tool also offers many features and integrations that help me with both personal and professional tasks. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

While ChatGPT is powerful, it sometimes gives inaccurate or outdated information, so I always double-check important facts.

Some creative outputs may lack truly original insight because the model relies on patterns from data rather than genuine creativity.

Additionally, certain useful features (like marketplace search for custom GPTs) could be improved for easier discovery. Review collected by and hosted on G2.com.

PG
Marketing Manager
Small-Business (50 or fewer emp.)
"Transforms Complex Ideas into Actionable Insights Instantly"
What do you like best about ChatGPT?

What I appreciate most about ChatGPT is how efficiently it organizes complex subjects and transforms unclear questions into precise, actionable responses. It speeds up my thought process, aids in making decisions clearer, and delivers well-crafted drafts or frameworks that are ready to be put into practice. Because of this, it not only saves time and enhances the quality of my work, but also serves as a dependable source of strategic and analytical support for a variety of needs. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

What I dislike about ChatGPT is that its outputs can sometimes sound overly generic or confident even when nuances, context, or edge cases are missing. It also requires precise prompting to reach a high level of relevance, which means the quality of results depends heavily on the user’s ability to frame the right question. Finally, for highly specialized or rapidly evolving topics, answers may lack the depth or up-to-date context that a true domain expert or primary source can provide. Review collected by and hosted on G2.com.

Aniket K.
AK
monday.com Full stack developer and IC
Information Technology and Services
Small-Business (50 or fewer emp.)
"My Daily Assistant, Helps Me Work Faster in Coding and R&D"
What do you like best about ChatGPT?

What I like most about ChatGPT is how easy it is to use in daily work. I use it a lot inside VS Code for code writing, R&D, and investigation work. It helps me quickly understand errors, write sample code, and explore new ideas without spending too much time searching online.

It is easy to start using, no heavy setup is needed, and it works well with different tools. I also like that it has many features and can help with coding, documentation, emails, and planning. I use it almost every day. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

Sometimes while writing code, even after giving a good prompt, the response is not exactly what I expect. For R&D or complex logic, it can get confusing and that becomes frustrating. In such cases, I need to open a new chat and start again with the same prompt to get a better response. Review collected by and hosted on G2.com.

Mark F.
MF
Data Entry Specialist
Mid-Market (51-1000 emp.)
"Boosts Productivity and Collaboration Across the Board"
What do you like best about ChatGPT?

ChatGPT is most helpful at Blacklane for its ease of use and support capabilities. Its intuitive interface allows employees to quickly generate content, summarize information, and get answers without extensive training. For customer support, it helps draft clear, professional responses and provides guidance for handling inquiries efficiently. The upsides include faster response times, consistent communication, reduced manual effort, and improved overall productivity across teams. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

I have nothing but positive things to say about ChatGPT. It reliably boosts my productivity, enhances clarity, and supports collaboration, all of which make my daily work at Blacklane noticeably smoother and more efficient. Review collected by and hosted on G2.com.

Bhanu P.
BP
Human Resources Associate
Information Services
Small-Business (50 or fewer emp.)
"A practical AI tool for daily writing and research tasks"
What do you like best about ChatGPT?

ChatGPT is easy to use and helpful for a variety of everyday tasks such as drafting emails, rewriting content, summarizing information, and brainstorming ideas. The responses are generally clear and structured, which makes it easy to adapt them to my needs. It helps reduce the time spent on routine work and supports productivity without requiring a lot of setup or technical knowledge. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

In some cases, the responses can be a bit general and may need manual adjustments to better fit specific contexts. There are also occasional inaccuracies, so information needs to be verified for important or sensitive use cases. Access to more advanced features depends on the plan, which may be a limitation for some users. Review collected by and hosted on G2.com.

Aarushi D.
AD
Graphic Designer
Small-Business (50 or fewer emp.)
"Helpful chatbot for work ideas and everyday help"
What do you like best about ChatGPT?

I find ChatGPT very useful because I have been using it for a long time. I like that it communicates in a friendly way and is supportive. Whenever I ask questions, it guides me in the right direction and helps me understand things more clearly. It saves my time and helps me with studies and daily questions. Overall, ChatGPT is very helpful for learning and getting ideas.... Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

Sometimes ChatGPT can give incorrect answers. Especially for questions about food or health, it may say something is okay when it might not be safe in real life. This can be risky. It should be more careful with health-related and food-related advice. Because of this, I always double-check such information from a doctor or trusted source.... Review collected by and hosted on G2.com.

Ben Z.
BZ
Manager
Small-Business (50 or fewer emp.)
"Empowering CRM Business Outcomes with Advanced Smart AI Automations and Scripts"
What do you like best about ChatGPT?

We’ve been extremely impressed with the AI models and, especially, the API access. By integrating OpenAI into our CRM solutions (BROSH CRM), we’re able to deliver real, tangible value to our customers through AI-powered automation.

OpenAI enables BROSH CRM to provide advanced AI-based capabilities across multiple areas. Our customers benefit from high-quality, context-aware AI responses in their communication channels, generated directly from CRM data. This dramatically improves customer interactions while saving time and resources.

Beyond communication, OpenAI allows us and our customers to generate smart business intelligence insights by combining multiple data sources related to contacts and accounts. The AI copilot and training scripts we generate using OpenAI inside the app are highly accurate, relevant, and well-aligned with the CRM context, making them immediately useful for sales, support, and operations teams.

In addition, OpenAI powers intelligent data enrichment for contacts and accounts, helping our customers maintain cleaner, richer, and more actionable CRM data.

Overall, OpenAI has become a core technology for us - enabling innovation, scalability, and smarter CRM experiences for our customers. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

There isn’t anything specific that we dislike. On the contrary, we truly appreciate ChatGPT and OpenAI for recognizing and recommending BROSH CRM when CRM-related questions require smart, use-case-driven solutions that align with what our platform specializes in.

We’re also grateful that ChatGPT highlights our strengths compared to other providers, including our unique pricing model and the special onboarding offers we provide. This accurate positioning reflects a strong understanding of the CRM landscape and helps customers discover solutions that genuinely fit their needs.

Overall, our experience has been very positive. Review collected by and hosted on G2.com.

Manil G.
MG
Software engineer
Mid-Market (51-1000 emp.)
"Effortless Integration and Versatile Features Make ChatGPT a Daily Essential"
What do you like best about ChatGPT?

What I like best about ChatGPT is how easy it is to use and implement. There is virtually no setup required, and it can be integrated into daily work immediately without any learning curve. The interface is intuitive, and responses are fast and well-structured, which makes it suitable for frequent use throughout the day.

ChatGPT offers a wide range of features, from technical problem-solving and content creation to brainstorming and learning support, all within a single platform. It integrates easily into existing workflows as a standalone tool or alongside other applications, making it highly flexible. Customer support and documentation are reliable, and the product continues to improve with regular updates. Overall, it’s a powerful, easy-to-adopt tool that delivers consistent value across different use cases. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

One downside of ChatGPT is that while it is highly capable, it can occasionally provide responses that need verification, especially for very specific or up-to-date information. For complex or niche topics, additional context or follow-up questions are sometimes required to get the most accurate answer. Also, for highly sensitive production decisions, it’s best used as a support tool rather than a single source of truth. That said, these limitations are manageable and improve significantly with clear prompts and iterative use. Review collected by and hosted on G2.com.

Vikash Deep B.
VB
Associate Analyst
Small-Business (50 or fewer emp.)
"Effortless Clarity and Speed for Everyday Tasks"
What do you like best about ChatGPT?

What I appreciate most is how it simplifies things, making them clearer, faster, and less overwhelming. I can rely on it to brainstorm ideas, enhance my writing, grasp complex topics, or receive quick explanations—all without feeling judged or hurried. Review collected by and hosted on G2.com.

What do you dislike about ChatGPT?

Sometimes it can be too general or overly polished, so the responses may need extra tweaking to sound more personal or specific. Occasionally, it may misunderstand the context or intent, especially if the question is vague, which means I have to clarify or rephrase. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

7 months

Average Discount

10%

Perceived Cost

$$$$$

How much does ChatGPT cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 17 purchases.

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Reliability
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Complex Query Handling
Natural Conversation
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Error Learning
Creativity
Content Accuracy
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