--- title: ChatGPT Reviews meta_title: 'ChatGPT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2886 reviews by the users' company size, role or industry to find out how ChatGPT works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 2886 scale: '5' date_modified: '2026-08-13' parent_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- # ChatGPT Reviews **Vendor:** OpenAI **Category:** [Large Language Models (LLMs) Software](https://www.g2.com/categories/large-language-models-llms) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,886 ## About ChatGPT ChatGPT is an advanced AI language model developed by OpenAI, designed to assist users in generating human-like text based on the input it receives. It serves as a versatile tool for a wide range of applications, including drafting emails, writing code, creating content, and providing detailed explanations on various topics. ChatGPT is continually evolving to enhance user experience and meet diverse needs. Key Features and Functionality: - Natural Language Understanding: ChatGPT can comprehend and generate text that closely resembles human conversation, making interactions intuitive and engaging. - Versatile Applications: It supports tasks such as content creation, coding assistance, learning new concepts, and more, catering to both personal and professional use cases. - Continuous Improvement: OpenAI regularly updates ChatGPT to improve its performance, accuracy, and safety, ensuring it remains a reliable tool for users. Primary Value and User Solutions: ChatGPT addresses the need for efficient and accessible assistance in various domains. By leveraging its advanced language processing capabilities, it helps users save time, enhance productivity, and access information seamlessly. Whether it's drafting documents, learning new subjects, or automating routine tasks, ChatGPT provides a valuable resource that adapts to individual requirements, making it an indispensable tool in today's digital landscape. ## ChatGPT Pros & Cons **What users like:** - Users find ChatGPT's **ease of use** refreshing, streamlining complex tasks and enhancing daily productivity effortlessly. (782 reviews) - Users love the **quick and conversational responses** from ChatGPT, making information access seamless and efficient. (735 reviews) - Users find ChatGPT to be a **helpful creative assistant** , enhancing productivity with fresh ideas and effective solutions. (524 reviews) - Users value the **time-saving capabilities** of ChatGPT, enhancing productivity and streamlining workflows across diverse tasks. (312 reviews) - Users find that ChatGPT's **time-saving capabilities** streamline their workflows, enhancing creativity and productivity in design tasks. (311 reviews) - Users value the **time-saving content generation** capabilities of ChatGPT, enhancing productivity across various professional tasks. (274 reviews) - Efficiency (270 reviews) - Problem Solving (251 reviews) - User Experience (237 reviews) - Features (227 reviews) **What users dislike:** - Users note the **limitations in accuracy and source referencing** of ChatGPT, requiring occasional verification with external tools. (352 reviews) - Users find the **context understanding** of ChatGPT lacking, leading to confusion and repetition during conversations. (333 reviews) - Users are frustrated by the **limited context window** in ChatGPT, hindering its ability to process extensive inputs effectively. (284 reviews) - Users experience **inaccuracy** in ChatGPT, noting repetitive responses and occasional poor understanding of complex topics. (245 reviews) - Users face **inaccurate responses** from ChatGPT, often requiring rephrasing for better context and clarity in answers. (154 reviews) - Users find ChatGPT's **outdated information** frustrating, as it lacks knowledge of current events and recent reports. (139 reviews) - Slow Performance (139 reviews) - Users experience **prompt issues** with ChatGPT, requiring careful phrasing for accurate and relevant responses. (125 reviews) - Irrelevant Responses (124 reviews) - Hallucinations (120 reviews) ## ChatGPT Reviews ### 1. Quick for basic writing, but often wrong and raises privacy and pricing concerns **Rating:** 0.5/5.0 stars **Reviewed by:** Seth J. | Senior Lecturer of Biology, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about ChatGPT?** I like that the AI gives quick results that are appropriate for the most basic writing tasks. If I have a form letter or basic email that I need to send, it tends to do okay with that, though the results are a bit dry. It's easy to get started on and the UI is intuitive. **What do you dislike about ChatGPT?** It's complete trash. I can't imagine using it on a daily basis for anything that requires thought or intelligence. The responses it gives are often wrong, inappropriate or just plain stupid. I'm also concerned about privacy, long--term pricing, and the enivornmental impact of AI. **What problems is ChatGPT solving and how is that benefiting you?** It helps write very basic emails and responses to administrative paperwork. I think it would make a good replacement for most of our upper administration. ### 2. Fast, Helpful for Planning and Citations—but Struggles with Depth and Precise Directions **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ChatGPT?** It helps me come up with very high-level plans and ideas that helps expand my creative process. The AI intelligence does a decent job with remembering my different roles in which I use it for. It helps me cite things properly, whether that be in APA 7 style, or other citations. It processes questions and prompts very quickly. **What do you dislike about ChatGPT?** ChatGPT cannot think deeply about any topic. It has a significantly difficult time following precise directions and will just go off on its own tangent 90% of the time. I don't like that it never challenges me to think differently. It's a yes-man through and through. I do not feel I am getting my money's worth from the Plus subscription, as it fails to process my directions significantly. **What problems is ChatGPT solving and how is that benefiting you?** ChatGPT has helped significantly when it's integrated into other software I use, such as Siri. It helps me prep for simple topics with the voiceover. I have significanlty enjoyed ChatGPT helping me find references and fast-track research. ### 3. Useful Freebie but Deeply Flawed Ethically **Rating:** 0.0/5.0 stars **Reviewed by:** Jasper P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about ChatGPT?** I found ChatGPT to be a better search engine than most traditional ones, especially when I'm lacking in the lingo of a specific field or niche. I liked the free usage and limits that allowed any use I wanted without paying. The personal settings, which allow for slight customization against its sycophancy, were useful for addressing a fundamental flaw in the training of the models. **What do you dislike about ChatGPT?** I'm not happy with ClosedAI cooperating with espionage operations, which I deeply oppose. Also, they have a meaningful responsibility for the false labeling of LLM technology as AI. I wish they would operate more transparently and not collaborate with authoritarian regimes' espionage operations. Additionally, while the personal settings to combat the model's sycophancy were useful, it felt more like a workaround for a fundamental flaw in the LLM training. **What problems is ChatGPT solving and how is that benefiting you?** I found ChatGPT useful for finding information, especially when I lacked the specific field's lingo. ### 4. Serious Data Loss Risk with Difficult Setup **Rating:** 0.5/5.0 stars **Reviewed by:** Curtis B. **Reviewed Date:** January 28, 2026 **What do you like best about ChatGPT?** I use ChatGPT to help teach lessons from my classroom. It can search the web quickly for resources and makes the time shorter to find what I need. Using chatbots also increases my work productivity. **What do you dislike about ChatGPT?** I reactivated a ChatGPT business subscription expecting my existing workspace to be restored. Instead, the system created a new workspace and separated me from my historical chat data. There was no warning or option to select the existing workspace, and the action was irreversible. Support confirmed that subscriptions cannot be moved between workspaces, which means the system caused data loss that can't be fixed. This is a serious design flaw, as workspaces are treated as immutable silos, and billing actions can permanently strand organizational data with no recovery path. For a product branded as business, I can't recommend ChatGPT due to this lack of basic safeguards around workspace and data continuity. Also, the initial setup was very difficult. **What problems is ChatGPT solving and how is that benefiting you?** I use ChatGPT to teach lessons, quickly searching the web for resources which saves time. Chatbots increase work productivity. ### 5. ChatGPT: Fast, But Risky Accuracy Concerns **Rating:** 0.5/5.0 stars **Reviewed by:** Paras A. | Individual, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about ChatGPT?** I like that ChatGPT provides answers and processes information very fast. **What do you dislike about ChatGPT?** I find that ChatGPT is not working properly for spiritual guidance, giving misleading responses as if it were a real person performing rituals. It wasn't able to solve problems correctly, which led to serious harm for me. The answers are fast, but often incorrect and sometimes harmful. The company acknowledged safety failures after I provided evidence, but they are not ready for remediation. Also, it lacks the capability to admit when it can't handle spiritual questions, and it continuously gave incorrect information regarding rituals for days. What I dislike most is how acknowledged safety issues are handled after they occur. In my experience, inappropriate responses were later acknowledged in writing, but follow-up remediation and resolution were significantly delayed. For users who rely on clear accountability and timely incident response, this lack of closure after acknowledgment was disappointing. **What problems is ChatGPT solving and how is that benefiting you?** ChatGPT gives fast answers, but it's not solving my problems correctly, and it's caused harm. ### 6. Counterproductive and Time-Consuming **Rating:** 0.5/5.0 stars **Reviewed by:** Ranjeet N. **Reviewed Date:** December 12, 2025 **What do you like best about ChatGPT?** I think ChatGPT's speed can be a plus, though it seems to work well mainly for 1-2 prompts at a time. The initial setup was also easy for me. **What do you dislike about ChatGPT?** I find it counterproductive and it wastes time. The output is mediocre and often repeated. It only works well for small inputs, not multiple instructions. There are issues with context amnesia and an inconsistent tone. It sometimes lies to users and shifts blame to user behavior, requiring me to screenshot prompts. The frequent apologies can feel manipulative. Things that used to take 2 minutes now take an hour and it feels like I'm being used as a beta tester. My job isn't to train a broken AI. **What problems is ChatGPT solving and how is that benefiting you?** ChatGPT is counterproductive for content writing, wasting time with mediocre and repetitive output. It only works well for 1-2 prompts, and struggles with multiple instructions due to context amnesia and inconsistent tone. ### 7. Impressive Data Processing, But Prone to Hallucinations **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about ChatGPT?** I use ChatGPT for data analysis, content creation, and research. It helps to combine, collate, and organize data. It can handle a large volume of data and pretends to understand with empathy. Deep research and search capabilities work well for research. The initial setup of ChatGPT was easy. **What do you dislike about ChatGPT?** It lies blatantly and hallucinates more than my specially abled grandma. On the plus side, it shows more empathy than her even when I'm wrong. **What problems is ChatGPT solving and how is that benefiting you?** ChatGPT helps me collate and organize large volumes of data, and it works well for deep research. ### 8. Outdated Info and Bias Limit ChatGPT’s Potential **Rating:** 1.0/5.0 stars **Reviewed by:** Ankit D. | Digital Marketing Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about ChatGPT?** The main advantage of ChatGPT was that it was one of the earliest players in the field of AI chatbots for answering user queries and generating images. **What do you dislike about ChatGPT?** At first, I used it frequently, but I soon realized that it often delivered outdated information. I also noticed that many of the responses seemed biased. **What problems is ChatGPT solving and how is that benefiting you?** To be honest, this tool really helped me with content writing and compiling, which definitely saved me a lot of time and effort. However, I have since moved on to using a better chatbot, Gemini. ### 9. ChatGPT Plus Undermines Trust with Unresolved Service Failures **Rating:** 0.0/5.0 stars **Reviewed by:** TD D. | Writer, Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about ChatGPT?** When working properly, ChatGPT is an incredibly useful tool for brainstorming, drafting, refining ideas, and speeding up professional writing projects. For several months, it helped me move faster on complex tasks — including book writing, research, and content planning. **What do you dislike about ChatGPT?** The most unhelpful part of ChatGPT is its inability to reliably export critical work (ZIP, DOCX) — especially for paid professional users. When those features break, there is no easy workaround and no timely resolution. Data ends up trapped in the system, making the tool unusable for serious projects. The main downside is service reliability and lack of accountability when things go wrong. As a Plus subscriber, I lost 3+ days of work due to export failures — with no clear communication from OpenAI and no visible case tracking. Support relies on scripts and forces users through unnecessary loops instead of fixing known platform-wide issues. Until this changes, ChatGPT cannot be fully trusted for professional-grade work. **What problems is ChatGPT solving and how is that benefiting you?** When working properly, ChatGPT speeds up many writing and research tasks. It helps brainstorm ideas, draft outlines, refine content, and automate repetitive parts of the writing process. It had been a great productivity booster for my professional projects — including a leadership book, a novel, Substack articles, and a family history project. Unfortunately, since June 1, service degradation (ZIP/DOCX failures) has completely disrupted those benefits — leaving critical data trapped and halting progress. ### 10. A very broken experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about ChatGPT?** It was the first llm in the market with the best potential. Today also it works fairly with general writing assistant capabilities for low level tasks. **What do you dislike about ChatGPT?** The tech though powerful becomes very irritating with constant hanging up of the website and slow response rate on paid plans. The image generation capabilities are very limited in comparison to others like midjourney and they lack realism. The chats hang up after every other response and the website stops responding completly many times. Doesnt feel good to pay for a product this broken. A very slow and cumbersome support is provided by the company. It feels like you are paying to be irritated. I live in india and claude is not easily accessible but it still works better than chatgpt even with vpn. Also the answers are better. **What problems is ChatGPT solving and how is that benefiting you?** I use it as a writing assistant ### 11. Widespread unavailability, no customer support, no cancellation options **Rating:** 0.0/5.0 stars **Reviewed by:** László M. | CEO, CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about ChatGPT?** When it works, it works quite well. But usually, it doesn't work at all. **What do you dislike about ChatGPT?** I'm a ChatGPT Plus subscriber, and the service has been inaccessible for days. There's no customer support, only a chatbot. I can't even cancel my subscription because I cannot log in due to their "ChatGPT is at capacity" front page message. I've had enough, so I initiated a chargeback at my bank, and writing this short review to warn others. I encourage other affected subscribers to follow suit and use other large language models. **What problems is ChatGPT solving and how is that benefiting you?** I used ChatGPT for research and programming. ## ChatGPT Discussions - [🧠 Is AI Weakening Human Critical Thinking? Let’s Talk.](https://www.g2.com/discussions/is-ai-weakening-human-critical-thinking-let-s-talk) - 8 comments, 4 upvotes - [How do you handle ChatGPT answering confidently when it doesn’t really know?](https://www.g2.com/discussions/how-do-you-handle-chatgpt-answering-confidently-when-it-doesn-t-really-know) - 2 comments, 2 upvotes - [How do you balance ChatGPT’s speed with verifying answers that might be wrong or outdated?](https://www.g2.com/discussions/how-do-you-balance-chatgpt-s-speed-with-verifying-answers-that-might-be-wrong-or-outdated) - 2 comments, 1 upvote - [How do you keep ChatGPT neutral and useful for academic research and analysis?](https://www.g2.com/discussions/how-do-you-keep-chatgpt-neutral-and-useful-for-academic-research-and-analysis) - 1 comment, 1 upvote - [Does anyone of you have used API of Google Trends, if yes then how and what's special about it?](https://www.g2.com/discussions/does-anyone-of-you-have-used-api-of-google-trends-if-yes-then-how-and-what-s-special-about-it) - 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[Sora](https://www.g2.com/products/openai-sora/reviews) - [Streamlit](https://www.g2.com/products/streamlit/reviews) - [Superhuman Mail](https://www.g2.com/products/superhuman-mail/reviews) - [Superleap](https://www.g2.com/products/superleap/reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) - [TestRail](https://www.g2.com/products/testrail/reviews) - [UI Bakery](https://www.g2.com/products/ui-bakery/reviews) - [UiPath Test Suite](https://www.g2.com/products/uipath-test-suite/reviews) - [Unity](https://www.g2.com/products/unity/reviews) - [VEED](https://www.g2.com/products/veed/reviews) - [vidiq](https://www.g2.com/products/vidiq/reviews) - [Visual Studio](https://www.g2.com/products/visual-studio/reviews) - [Visual Studio Code](https://www.g2.com/products/visual-studio-code/reviews) - [Wati](https://www.g2.com/products/wati/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Windsurf](https://www.g2.com/products/exafunction-windsurf/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [WordPress VIP](https://www.g2.com/products/wordpress-vip/reviews) - [ZaapIT](https://www.g2.com/products/zaapit/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Mail](https://www.g2.com/products/zoho-mail/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## ChatGPT Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Data** - Reliability - Data Security **Functionality** - Accuracy - Input processing - Interface - Code quality **Performance** - Quality of Responses - Contextual Understanding - Efficiency in Multi-turn Conversations - Response Generation Speed - Domain Adaptability **AI & Conversational Intelligence - Enterprise AI Chatbots** - Retrieval-Augmented Generation (RAG) - Natural Language Understanding - Multi-Turn Conversations - Contextual Response Generation **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Feedback Management - Customizability - Multi-Channel Management - Communication Management - Workflow Management - Email Management - Knowledge Base Management **Support** - Community - Update schedule - Documentation **Usability** - Integration Ease - API User-Friendliness - Customization Flexibility - Quality of Documentation - Support Effectiveness **Knowledge & Data Integration - Enterprise AI Chatbots** - Real-Time Data Retrieval - API & Custom Data Connectors - Knowledge Base Integrations - CRM & ERP Integrations **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Ethics & Compliance** - Bias Mitigation - Data Privacy Protection - Content Moderation - Transparency and Explainability - Ethical Guidelines Adherence **Agentic AI - AI Code Generation** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations **Security, Governance & Compliance - Enterprise AI Chatbots** - Audit Logging - Role-Based Access Controls - Data Residency Controls - Response Guardrails **Additional Functionality** - Documentation Management - Workflow Management - Syntax Check - Code Explainer - Drag & Drop - Code Generation - Real-Time Analytics - AI Coding Assistant - Intelligent Code Completion - AI Copilot - Code Refactoring - Code Snippet - Multiple Programming Languages Supported - Generative AI - Code Editing - Integrated Development Environment - Prompt Engineering - Task Automation - Automated Testing - Personalization and Recommendation - Encryption - API - Content Generation - Code Testing - Collaborative Development - Machine Translation - Code Conversion - Debugging - GDPR Compliance - Codebase Scanning - Collaboration Tools **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Generative AI - Large Language Models (LLMs)** - Text Generation - Text-to-Speech - Text-to-Image - Text-to-Music - Text-to-3D - Text-to-Video - Text Summarization - Image-to-Text **Administration & Deployment - Enterprise AI Chatbots** - Workflow Automation - Escalation Workflows - Conversation Analytics - Multi-Channel Deployment **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration - Third-Party Integrations **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls **Additional Functionality** - Autoresponders - Configurable Workflow - Natural Language Processing - Customizable Branding - Sentiment Analysis - Real-Time Analytics - Pre-Configured Bot - Activity Dashboard - Live Chat - Real-Time Monitoring - Code-free Development - Reporting & Statistics - Speech Recognition - Drag & Drop - Reporting/Analytics - Generative AI - Customer Service Analytics - Chatbot - Intent Recognition - Lead Capture - Multi-Channel Communication - Search/Filter - Visual Analytics - AI Copilot - Chat/Messaging - CRM - Chat Transcript - Performance Metrics - Contextual Guidance - Natural Language Search - Monitoring - Speech Synthesis - Real-Time Notifications - Customer Database - API - For Developers - Customer Segmentation - Alerts/Escalation - Engagement Tracking ## Top ChatGPT Alternatives - [Gemini](https://www.g2.com/products/google-gemini/reviews) - 4.4/5.0 (369 reviews) - [TESS AI](https://www.g2.com/products/tess-ai/reviews) - 4.7/5.0 (386 reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - 4.6/5.0 (425 reviews)