Botpress Reviews & Product Details

What I like best about Botpress is its flexibility and powerful visual flow builder, which makes it easy to design intelligent, automated conversations without heavy coding. The ability to integrate with tools like WhatsApp, websites, and Make.com, along with AI-powered responses and knowledge base features, allows businesses to deliver fast, accurate, and scalable customer support while maintaining a human-like experience. Review collected by and hosted on G2.com.

One challenge with Botpress is that initial setup and advanced integrations can be complex for non-technical users, especially when configuring workflows, APIs, or external tools. Additionally, managing conversation logic at scale can become difficult without clear structure, and customization sometimes requires technical knowledge to achieve the desired user experience. Review collected by and hosted on G2.com.

The best thing is the mix of automatic integrations and custom integration options. In general, some tools offer only custom integration, while others focus mainly on automatic ones, but botpress provides the best combination of both. I also like the AI features in it, because we can use a variety of llm model depending on our use case. Review collected by and hosted on G2.com.

Although I like Botpress compared to others in the industry, the Android application integration still feels a bit complicated. I know we can do it through the Chat API, but I think the process could be simplified and made more straightforward. Review collected by and hosted on G2.com.

It offers strong integration support, with multiple ways to integrate that provide flexibility for users. It also provides a high level of customization, with a wide variety of options such as LLMs and APIs. On top of that, it’s budget-friendly. Review collected by and hosted on G2.com.

The documentation could be more in-depth. Sometimes it’s hard to understand, and I find myself wishing certain parts were explained more clearly. there could be add flowchart and videos for easy to understand. Review collected by and hosted on G2.com.

I really appreciate Botpress for its user interface and the ease of connecting with any communication channel. It stands out because, after testing many different tools, Botpress made it easier to connect different parts, like standard nodes and autonomous nodes using AI models to reply, and switching between nodes. I can execute custom code and connect the agent into different communication channels like WhatsApp, Instagram, and our website. Additionally, having support in a paid plan is a big plus. The documentation is good, and the Discord channel is very helpful. Review collected by and hosted on G2.com.

My only issue was related to using the WhatsApp integration sandbox number for Brazilian phone numbers, but once connected directly via WhatsApp Business it worked fine. There was a small learning curve, but the documentation is good. Review collected by and hosted on G2.com.

I use Botpress for its integrations with tools for risk management research in the insurance industry. Botpress offers a variety of ways to enable nuanced interactions, which is vital for accessing data and asking specific types of questions. The platform is easy to use and very powerful. It provides a wealth of options for building bots, and as they say, the sky is the limit. I particularly enjoy the Execute Code cards because they offer freedom and allow for easy setup of API calls to external services, enabling rich engagement with data sources. Review collected by and hosted on G2.com.

The UI certainly requires a bit of attention. I've mostly been having issues with the Edge browser, sometimes it has rendering issues or will randomly reload the workspace. They need to improve how chat menu options and text handling are, well, handled. For instance with the Raw Input cards, you can't display formatted text in it like you can with a Text card. This is for when the user might have unique chat menu options, but have asked the bot for some detail that required it to provide a formatted response (like with bullet points), a Raw Input can't display that. So if you want the bot's response to be shown with chat menu items attached, then you have to be happy with an unformatted text field if you're using it to display bot responses. It was tricky at first because it was a bit earlier in the development of the platform, so things weren't as streamlined (in 2023/2024) as they are now. Review collected by and hosted on G2.com.

I really like that Botpress allows me to create a chatbot quickly, without needing to be a coder, which opens up many possibilities and saves money on hiring developers. The basics are pretty easy to pick up, and there's a lot of flexibility with plugins like Gen AI. These plugins help me get great answers for users much quicker than traditional methods. I appreciate how Botpress makes building a workable chatbot in a relatively short time less daunting. Review collected by and hosted on G2.com.

I would love to see more support from an AI when actually building code inside the studio so it can check debugs or suggest different things as I'm doing it in real time. The multitude of different settings, in the studio and in the account, are confusing. Review collected by and hosted on G2.com.

Botpress has completely changed the way bot creation works. The agent development kit that launched recently is really impressive and very helpful for me as an automation engineer. Also, the HITL flow is very smooth and doesn’t require too much coding. Review collected by and hosted on G2.com.

Although there are nothing much to dislike but they can also provide integration directly with native apps Review collected by and hosted on G2.com.

I appreciate that the Botpress team is quick to respond to issues and open to feedback. They consider implementing suggestions, which is great because if a feature is missing, they are open to discussing how to add and implement it. This openness makes Botpress valuable to me. Review collected by and hosted on G2.com.

Conversation management is a big struggle. Botpress is coming out with a new tool called Desk, but it's still not fully featured. The biggest issue is that we can't take over conversations when the bot isn't helping customers or giving wrong info. The tools just don't support effective management. You almost need a custom front end to handle everything, and there's no functionality to manage user details easily either. It all relies on tags, which creates a huge wall to sift through, and there's no way to sort or filter these effectively. Review collected by and hosted on G2.com.

I like Botpress for its use of native AI features and how well they are embedded. The UI and functionality are intuitive and close to low code, yet very flexible, allowing me to do some pretty advanced things. Review collected by and hosted on G2.com.

I found some inconsistent behaviors that are hard to pinpoint, especially with how the AI models handle certain data types, which has caused issues in the past. Additionally, the variable scopes not being respected correctly has been a problem, although some of these have been addressed by their support team. I think it would be great to have better documentation on how Botpress works under the hood, to truly understand how variables are handled and where/when they are being initialized. This would help in understanding where potential issues may arise. Review collected by and hosted on G2.com.

What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient.

It gives a strong, smooth start to building and launching automated workflows without heavy setup delays. Review collected by and hosted on G2.com.

What I dislike about Botpress is that it struggles to accurately understand and translate text from images, often extracting incorrect data.

It also limits sending images directly to customers, which reduces flexibility in visual communication. Review collected by and hosted on G2.com.