Botpress Reviews & Product Details

I like that Botpress is simple to use. It's easy to use regardless of whether I'm using a standard node or an autonomous node. Connecting the nodes is straightforward, and I can easily identify if there's a problem. The standard node is powerful for me as I use it a lot to integrate with other applications like Resend, Twilio, and WhatsApp API, and I also need to execute codes. The autonomous node helps in generating conversations on the chatbot. The initial setup of Botpress was very easy. Review collected by and hosted on G2.com.

I still fail to connect the workflows. Let's say I want to have a separate workflow for a quotation system and one for a price system to work together. It has been difficult to connect these flows as I created them separately. Review collected by and hosted on G2.com.

Botpress makes it easy to build chatbots and integrate them into WordPress sites. Adding official sources for responses is straightforward, ensuring accurate and trustworthy communication. As a generative AI tool, it efficiently answers citizens’ questions about procedures, services, and regulations on transparency and access to information, using clear language for people without legal expertise.

The platform is fast in delivering responses and keeps conversations fluid. Updates are simple to manage, and the reporting tools are very useful to track interactions and monitor resource usage. I also appreciate how easy it is to find text and video tutorials that help quickly learn how to manage and administer Botpress. Review collected by and hosted on G2.com.

In the free plan, it is not possible to select custom date ranges when generating reports, which limits the ability to analyze specific periods. Another downside is that conversations cannot be exported in an open format, making it harder to integrate the data into visualization tools like Looker Studio. Having these features available would greatly improve flexibility and reporting capabilities. Review collected by and hosted on G2.com.

What I like best about Botpress is its flexibility and powerful visual flow builder, which makes it easy to design intelligent, automated conversations without heavy coding. The ability to integrate with tools like WhatsApp, websites, and Make.com, along with AI-powered responses and knowledge base features, allows businesses to deliver fast, accurate, and scalable customer support while maintaining a human-like experience. Review collected by and hosted on G2.com.

One challenge with Botpress is that initial setup and advanced integrations can be complex for non-technical users, especially when configuring workflows, APIs, or external tools. Additionally, managing conversation logic at scale can become difficult without clear structure, and customization sometimes requires technical knowledge to achieve the desired user experience. Review collected by and hosted on G2.com.

The most helpful part of Botpress is the visual flow builder. It makes creating and managing conversations straightforward without needing advanced coding skills. It also allows quick testing and changes which is useful when working on projects with limited time. Review collected by and hosted on G2.com.

One downside of Botpress is the learning curve at the start. Some features are not very intuitive and it can take time to understand how variables and conditions work together. Debugging can also feel a bit trial and error especially when building more complex flows. Review collected by and hosted on G2.com.

It offers strong integration support, with multiple ways to integrate that provide flexibility for users. It also provides a high level of customization, with a wide variety of options such as LLMs and APIs. On top of that, it’s budget-friendly. Review collected by and hosted on G2.com.

The documentation could be more in-depth. Sometimes it’s hard to understand, and I find myself wishing certain parts were explained more clearly. there could be add flowchart and videos for easy to understand. Review collected by and hosted on G2.com.

Botpress is a very interactive no-code tool that lets me create a chatbot easily, without having to dig into the technical stuff. The WhatsApp integration is also super easy. On the Plus plan, the conversation analysis helps my organisation understand clients better. Review collected by and hosted on G2.com.

One thing I dislike is that it charges an extra $20 for more than 500 messages and API calls. If someone only needs a little more than 500, it feels like you still have to pay $20, even though you might not use anywhere near that many. We used to pay $20 for 5,000 calls, so this change seems a bit expensive. Review collected by and hosted on G2.com.

I really like the dynamism of Botpress. Being one of the first platforms I researched in the market, it stands out for being one of the first in its field, practically a pioneer. I see a lot of efficiency in the tool, constantly improving the solution it offers to our clients. This allows us to talk to them simultaneously without needing a large team. I also appreciate its ability to help me be efficient across all customer service and support platforms, thanks to the dynamism to configure actions within the platform. Additionally, the possibility of placing videos allows the user to feel that they are interacting directly with a human and not just following a guide. Review collected by and hosted on G2.com.

The issue of schedules could be improved a lot. We have to make very manual configurations, very script-based. There are other providers that already allow for easier customization. Botpress is falling a bit behind in that aspect, although it is improving. Review collected by and hosted on G2.com.

I like Botpress's clean workflow and the community that surrounds it, which includes helpful people like Ross who assisted me in building my bot and debugging my node when I ran into trouble. The wide selection of integrations that Botpress provides and connects to is also something I enjoy. Setting up Botpress was very easy and didn't require unnecessary steps, which made it an amazing choice for me. Review collected by and hosted on G2.com.

The connection from one workflow to another workflows can be improved. As of right now, Botpress connection between each workflow isn't necessarily bad, it's just that there could be improvements such as cleaner workflow entry, redirection on entry point, and having an entry node be able to connect to a specific node instead of always going to the first node. Review collected by and hosted on G2.com.

What I like most about Botpress is the repeatability, which is great and makes it easy to train and get running without needing much monitoring. Their implementation team has been phenomenal to work with, always going above and beyond to ensure we're happy and everything works as it should. Review collected by and hosted on G2.com.

The voices for the AI agents weren't as good as we were hoping. They seem to be slowly getting better, but you can still tell it's an AI. People call it a robot. We wish the voices sounded more human-like so that it just sounds like a normal person. We don't want people to realize it's an AI, but, currently, they can tell. Review collected by and hosted on G2.com.