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Botpress Reviews & Product Details

Pricing

Pricing provided by Botpress.

Pay-as-you-go

Free
Per Month

Botpress Media

Botpress Demo - Conversation Studio
Design your conversations using our visual builder.
Botpress Demo - Analytics
Analyze your conversational experiences to improve
Botpress Demo - Automatically Translate Conversations
Build a conversational experience that understands every user's language and automatically translates your content to match.
Botpress Demo - Emulator
Test your chatbot using our built-in emulator and debugger.
Botpress is a user-friendly platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots and agents.
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Botpress is a user-friendly platform that empowers individuals and teams of all sizes to design, build, and deploy AI-powered chatbots and agents.
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Botpress for customer support demo
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Botpress Reviews (440)

Reviews

Botpress Reviews (440)

4.5
440 reviews

Pros & Cons

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RA
AI Application Engineer
Mid-Market (51-1000 emp.)
"Very Useful AI chatbot and Agent Creation Platform"
What do you like best about Botpress?

I have tired multiple chatbot builders but Botpress it my favorite mainly because of its visual flow builder using the drag and drop interface. Its ease to build complex conversation flow. The customization options are very good and its integration with multiple channels like WhatsApp, slack etc. makes it more easily to deploy for customers. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

The documentation can be improved and made more user friendly. I think support for more LLM providers is required. Review collected by and hosted on G2.com.

Kobamelo J.
KJ
"Highly Customizable with Stellar Support"
What do you like best about Botpress?

I love how customizable Botpress is, allowing me to handle unique client requests reliably. Compared to other chatbot building platforms, I'm confident in Botpress’s capabilities, even finding workarounds for complex requirements. I'm particularly impressed with the cards and the autonomous node feature. The autonomous node enhances our conversational bots, dynamically creating buttons based on user needs, and the ability to set escape keywords makes it even more versatile. Botpress cards, especially the execute card, democratize coding in chatbot development, enabling almost limitless functionality. This allows me to implement features like time-sensitive greeting messages and interactive elements such as Google Maps integration for location-based services, providing a richer user experience. The support from the Botpress team is outstanding, accessible via Discord for quick guidance, which is invaluable given I’ve only been using the platform for a month and a half. These features make Botpress indispensable for delivering efficient and innovative solutions to clients. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I find the lack of a global intent feature in Botpress a limitation compared to my previous experience with Voiceflow; I would like to set a keyword like 'STOP' that would universally allow the chatbot to return to the main menu, regardless of the flow the user is in. Additionally, the canvas becomes messy with a lot of lines connecting nodes. It would be an improvement to be able to connect nodes by name instead of dragging a line across the interface, which can get cumbersome and cluttered. Review collected by and hosted on G2.com.

Nicholas M.
NM
"Effortless to Use, Highly Effective for Sales"
What do you like best about Botpress?

I love using Botpress for my medical practice to assist with sales, as it efficiently provides information to potential leads. The platform is incredibly user-friendly; it's like the Facebook for bots, which makes it easy to navigate and use. Additionally, Botpress has guided me in creating better workflows and integrating seamlessly with GoHighLevel. I also appreciate the supportive roles of the intern, Simon, and the software developer, Ceyhun, who were awesome in demonstrating the functionality and features of Botpress. The ease of use was a key factor in switching from previous tools like Rasa and Voice Flow to Botpress, and the initial setup was very easy as well. Overall, my experience with Botpress has been highly satisfactory, and I am likely to recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I like everyrhing Review collected by and hosted on G2.com.

abanob m.
AM
Natural Language Processing Engineer
Information Technology and Services
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"NLP Engineer"
What do you like best about Botpress?

I love Botpress because it is fast to build, without giving up code. Also, it has built-in RAG & knowledge bases for chatbot followers. Also, it is ease to implement chatbot flow using Botpress. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

The modern Botpress Cloud isn’t self-hostable, while the self-host option is v12, a separate, legacy codebase with a different architecture and feature set. If a workspace hits its monthly messages/events limit, bots stop responding until the next reset or you buy an add-on. Keeping compute warm is an extra, paid add-on; otherwise, you can see start-up lag on the first call after idle periods. Review collected by and hosted on G2.com.

"Agile Creation of Bots with Personality, But Needs Better Collaboration"
What do you like best about Botpress?

I like the ease of creating a functional bot with Botpress, even with limited data. This allows for the development of agents that interact in a personalized way with users and understand what is being said, rather than just providing automated responses. I find it very interesting the ability of artificial intelligence bots to interact effectively and clarify users' doubts. Additionally, I consider the data-based knowledge functionalities (kbs) very interesting, as they add value to the product. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I think working alone on Botpress is tiring, because when I need collaboration, I lose productivity. It would be good to have another pair to help. Furthermore, I miss having ready-made workflow templates for various types of functionalities or a community that provides ready workflows and inspires improvements. Review collected by and hosted on G2.com.

Fernando M.
FM
Head Software Developer
Mid-Market (51-1000 emp.)
"Simplicity and Efficiency in Sales with Botpress"
What do you like best about Botpress?

I like the simplicity of Botpress and how it works efficiently to initiate and consolidate vehicle sales, acting as an effective sales agent and marketing lead generator. I really enjoy the development panel for its clarity and functionality, along with the extensive documentation that supports the use of the software. The artificial intelligence features are particularly impressive and useful for my work. Additionally, the ease of initial software setup is remarkable, as it was practically unnecessary to read the documentation to start using it effectively. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

The bot editing panel sometimes has issues and cannot be opened all at once, which disrupts my workflow. Review collected by and hosted on G2.com.

IN
"Lazy to Create Autonomous Agents"
What do you like best about Botpress?

I love Botpress's ability to create agents and virtual assistants intuitively and its ease in providing 24/7 assistance, which is essential for my needs. I especially enjoy the autonomous agents and nodes that offer great autonomy and intelligence in operations. I find the functionality of the cards fantastic, as they greatly facilitate the construction of workflows, making them more manageable and efficient, which simplifies the process of creating complex workflows. I also value how simple the initial setup of Botpress was, demonstrating its accessibility even for those who are not technical experts. Additionally, the seamless integration with other tools like Make.com and some CRMs allows me to keep my workflows organized and effective. Without a doubt, I would recommend Botpress without reservations, I can rate it a 10 in satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I would like to have more tutorials from the Botpress team to create more professional chatbots. Review collected by and hosted on G2.com.

"Professional Program with Customizable Responses"
What do you like best about Botpress?

I find Botpress to be a very professional computer program. I appreciate how I can customize its responses to suit my preferences, and it's not difficult to achieve the desired functionality. Initially, I found the setup challenging, but learning to operate it was manageable, highlighting its user-friendly nature once familiar. I decided to try Botpress after hearing about it and found that it exceeded my expectations. It proves to be great for random chatting and staying updated with the latest news, demonstrating its versatility. Additionally, I'm impressed with its capacity for generating images, which adds another dimension to its capabilities. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Initially, it was challenging to set up Botpress, but I eventually found it wasn't very hard to learn how to operate it. Review collected by and hosted on G2.com.

"Facilitate the Construction of Chatbots with Excellent Customization Capabilities"
What do you like best about Botpress?

I love the ease of building configured workflows in Botpress. I really enjoy the available dashboard and the ease of customizing them, which makes task creation and management much more efficient and tailored to my needs. Additionally, the integration of Botpress with platforms like WordPress and tools like Make.com works seamlessly, facilitating implementation and continuous use in different web environments. The initial setup was very simple, allowing me to start working quickly without complications. For these reasons, I am very satisfied with Botpress and highly recommend its use, considering it an excellent option for developing chatbots and artificial intelligence agents for web pages. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Transparency in building professional chatbots could be improved. I would like to have better explained resources, especially in the use of different cards like carousel and the part of agents with autonomous nodes. Review collected by and hosted on G2.com.

Álvaro M.
ÁM
Community Manager y Diseño web
Small-Business (50 or fewer emp.)
"Good option for building chatbots with flexibility, although with a learning curve"
What do you like best about Botpress?

What I value most about Botpress is the flexibility it offers for creating customized chatbots. The interface is quite intuitive once you get familiar with it and allows for designing complex conversations in a modular way. I find it positive that it has an active community and plenty of documentation, which makes it easier to find examples and solutions. Additionally, the focus on AI makes the bots more natural in their responses, which enhances the user experience. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

The main challenge I find is the learning curve: at the beginning, it can be a bit overwhelming if you don't have prior experience with similar platforms. Another point to improve would be the integration with certain external tools, which requires additional steps and is not always so straightforward. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Botpress.

Pay-as-you-go

Free
Per Month

Plus

$89.00
Per Month

Team

$495.00
Per Month
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Botpress Features
Customization
Control
Route To Human
Live chat
Integrations
Branding
AI Text Generation
AI Text Generation
AI Text Summarization
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