--- title: ChatGPT Reviews meta_title: 'ChatGPT Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2860 reviews by the users' company size, role or industry to find out how ChatGPT works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 2860 scale: '5' date_modified: '2026-08-13' parent_category: name: Generative AI url: https://www.g2.com/categories/generative-ai --- # ChatGPT Reviews **Vendor:** OpenAI **Category:** [Large Language Models (LLMs) Software](https://www.g2.com/categories/large-language-models-llms) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,860 ## About ChatGPT ChatGPT is an advanced AI language model developed by OpenAI, designed to assist users in generating human-like text based on the input it receives. It serves as a versatile tool for a wide range of applications, including drafting emails, writing code, creating content, and providing detailed explanations on various topics. ChatGPT is continually evolving to enhance user experience and meet diverse needs. Key Features and Functionality: - Natural Language Understanding: ChatGPT can comprehend and generate text that closely resembles human conversation, making interactions intuitive and engaging. - Versatile Applications: It supports tasks such as content creation, coding assistance, learning new concepts, and more, catering to both personal and professional use cases. - Continuous Improvement: OpenAI regularly updates ChatGPT to improve its performance, accuracy, and safety, ensuring it remains a reliable tool for users. Primary Value and User Solutions: ChatGPT addresses the need for efficient and accessible assistance in various domains. By leveraging its advanced language processing capabilities, it helps users save time, enhance productivity, and access information seamlessly. Whether it's drafting documents, learning new subjects, or automating routine tasks, ChatGPT provides a valuable resource that adapts to individual requirements, making it an indispensable tool in today's digital landscape. ## ChatGPT Pros & Cons **What users like:** - Users find ChatGPT's **ease of use** refreshing, streamlining complex tasks and enhancing daily productivity effortlessly. (782 reviews) - Users love the **quick and conversational responses** from ChatGPT, making information access seamless and efficient. (735 reviews) - Users find ChatGPT to be a **helpful creative assistant** , enhancing productivity with fresh ideas and effective solutions. (524 reviews) - Users value the **time-saving capabilities** of ChatGPT, enhancing productivity and streamlining workflows across diverse tasks. (312 reviews) - Users find that ChatGPT's **time-saving capabilities** streamline their workflows, enhancing creativity and productivity in design tasks. (311 reviews) - Users value the **time-saving content generation** capabilities of ChatGPT, enhancing productivity across various professional tasks. (274 reviews) - Efficiency (270 reviews) - Problem Solving (251 reviews) - User Experience (237 reviews) - Features (227 reviews) **What users dislike:** - Users note the **limitations in accuracy and source referencing** of ChatGPT, requiring occasional verification with external tools. (353 reviews) - Users find the **context understanding** of ChatGPT lacking, leading to confusion and repetition during conversations. (333 reviews) - Users are frustrated by the **limited context window** in ChatGPT, hindering its ability to process extensive inputs effectively. (284 reviews) - Users experience **inaccuracy** in ChatGPT, noting repetitive responses and occasional poor understanding of complex topics. (245 reviews) - Users face **inaccurate responses** from ChatGPT, often requiring rephrasing for better context and clarity in answers. (154 reviews) - Users find ChatGPT's **outdated information** frustrating, as it lacks knowledge of current events and recent reports. (139 reviews) - Slow Performance (139 reviews) - Users experience **prompt issues** with ChatGPT, requiring careful phrasing for accurate and relevant responses. (125 reviews) - Irrelevant Responses (124 reviews) - Hallucinations (120 reviews) ## ChatGPT Reviews ### 1. Generous free prompts, but unreliable memory and frequent hallucinations **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about ChatGPT?** It's nice that you get a lot of prompts with the free version. Compared to Claude and Grok which run out before ChatGPT. **What do you dislike about ChatGPT?** What is a big issue is that ChatGPT can't keep track of things that we've already done when working on an issue, and also hallucinates about settings, functions, or code that don't align with previously provided information, such as code type, OS version, software used, etc. It also can't ignore things that you tell it to ignore, not instead starts to fixate on those items as if the directive to ignore works the opposite. **What problems is ChatGPT solving and how is that benefiting you?** I've used AI to setup linux servers and PowerShell commands as well as discuss and impliment SQL High Availability clusters. No matter how well the conversation is going, I always have to switch to a different AI to cover the gaps or circular focus the ChatGPT has. ### 2. Quick and Easy, But Ethical Concerns Hold Back **Rating:** 1.5/5.0 stars **Reviewed by:** Natalie D. | Director of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about ChatGPT?** I found ChatGPT to be a good resource for writing emails and getting input on outlines. I appreciated its quickness and the easy initial setup. **What do you dislike about ChatGPT?** I don't use ChatGPT anymore because of ethical concerns with company leadership. I feel there's a problem with them bending the knee to the president. **What problems is ChatGPT solving and how is that benefiting you?** I found ChatGPT to be a good resource for writing emails and getting input on outlines, and I liked its quickness. I also valued the voice-to-text feature. ### 3. Well-Organized Answers, But Accuracy Needs Improvement **Rating:** 2.0/5.0 stars **Reviewed by:** Adem Efe . | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about ChatGPT?** Answers are well organized everyone can easily understand answers, never stuck in chat while chatting big conversations, basic plan enough for a lot of tasks **What do you dislike about ChatGPT?** see a lot of hallucination if chatbot do not know answer creates a new site and refer this site like its true **What problems is ChatGPT solving and how is that benefiting you?** if i search any news, histroical things etc. (which exist in wiki or llms db) i find them very good and fast with no ads ### 4. Enhances Letter Writing with Professional Touch, however some errors did apply **Rating:** 2.0/5.0 stars **Reviewed by:** Alex V. | Grievance and Appeals Intake Coordinator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about ChatGPT?** I appreciate using ChatGPT for drafting my letters and checking corrections, as it helps make them sound more professional. **What do you dislike about ChatGPT?** I was a bit disappointed with GPT because I didn’t realize that, unless you pay for a subscription, you’re limited on how many messages you can exchange and you can’t upload documents. I also noticed that when I asked for a correction or a revamp of my résumé, a lot of the returned text had misspellings and looked off—not really in the format I wanted. It just seemed wrong overall, and I expected ChatGPT to return my information without any spelling errors or things that needed fixing. I thought that was the whole point of ChatGPT, so I was surprised to see that not everything was don’t correct. **What problems is ChatGPT solving and how is that benefiting you?** I use the product to draft and refine letters, which helps ensure professionalism and accuracy in my communications. This process saves both time and money, as I no longer have to spend hours writing letters by hand. Additionally, I don't need to purchase paper and pens, which not only saves resources but also helps protect the environment. In this way, the product offers benefits that extend beyond just myself. ### 5. Quick and Easy to Use, but Often Wrong and Frustrating **Rating:** 1.5/5.0 stars **Reviewed by:** Abhishek S. | Data Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about ChatGPT?** its quick and easy to use but very frustrating **What do you dislike about ChatGPT?** very agreeable and always wrong 90 percent of the time. likes to gaslight and is very annoying. **What problems is ChatGPT solving and how is that benefiting you?** normal things that i usually google ### 6. Can be helpful, but also makes the user dumb with inaccurate information and wasting resources **Rating:** 1.5/5.0 stars **Reviewed by:** Jim W. | Writer and Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about ChatGPT?** Can be helpful for coming up with ideas and brainstorming. Easy to use. **What do you dislike about ChatGPT?** Absolutely unsustainable for energy. Spewing out information as facts without sourcing any information. Pirating and not paying creators despite copyright. **What problems is ChatGPT solving and how is that benefiting you?** It's replacing search engines honestly ### 7. Just learning **Rating:** 2.0/5.0 stars **Reviewed by:** Keely W. | Home Care Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about ChatGPT?** I recently started using Chatgpt. I was working on short story's that I can turn into a bedtime story books. I put in my ideas, my descriptive characters. It asks how many pages, which font, big letters, little letters and more details if I want more and it creates the story. That's great. I have problems when trying to put the book together. The illustrations are not consistent. The same character will look different on every page. The text will be double exposed. The paragraph will have a repeat in between lines. I hopeing to figure out how to fix that. Then I don't know how to get my book out of Chatgpt and bring it to life. **What do you dislike about ChatGPT?** The inconsistent illustration and the repeat wording **What problems is ChatGPT solving and how is that benefiting you?** None at the moment ### 8. I am not pleased **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about ChatGPT?** Great at planning, assisting and creating schedules and tasks. **What do you dislike about ChatGPT?** I'm currently a plus member. I used the new 4.5 model for one question but then switched back. I am not pleased that ChatGPT, even though they recognized and acknowledged that this bug happens, basically just said I needed to upgrade to pro if I needed a higher limit. You realize that your software has an issue, but you still put it back on the user. Not cool or professional, I can say that especially as someone who is in tech. Probably will not pay for the service any longer. **What problems is ChatGPT solving and how is that benefiting you?** It assists in code review and analysis. ### 9. ChatGPT often replies instantly without full research and may change meaning when shortening content **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about ChatGPT?** One good thing about ChatGPT is that it is better for clerical type problems. **What do you dislike about ChatGPT?** Chat GPT only lives in a certain sphere, the information of which is often given to cause great anger. **What problems is ChatGPT solving and how is that benefiting you?** Chat GPT is quite helpful when it comes to office matters or any mundane information ### 10. Lack of creativity and responses **Rating:** 2.0/5.0 stars **Reviewed by:** Govind J. | Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about ChatGPT?** The way it adapts to contexts and provides responses is just ok. There are glitches and repetitive patterns in it overall GPT4 causes delays in process. **What do you dislike about ChatGPT?** Limitations there are a things to consider with GPT4. The content it generates requires editing and customization which is time consuming. GPT4 have lacks in touch and creativity found in content creation. Its responses are not accurate or relevant. **What problems is ChatGPT solving and how is that benefiting you?** Relying heavily on GPT4 potentially hinder growth and learning since manual research and problem solving are replaced. GPT4 solves problems by helping users gather and organize their thoughts—making it an tool, for businesses without humanize touch but it is not well because human touch is much more beneficial than AI. ### 11. Software is good, company are thieves **Rating:** 1.5/5.0 stars **Reviewed by:** Craig B. | Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about ChatGPT?** It helps me create content, it saves me time writing. **What do you dislike about ChatGPT?** The company accounts department are thieves, I mistakenly purchased their API a few days ago, I meant to purchase a ChatGPT subscription. They refuse to issue a refund or even credit me and swap funds from API to subscription. I will never use the API so that's almost $200 they have stolen from me. And they pretend to be an ethical company? I would NEVER DO THAT to any of my customers, ever. How they can justify this criminal behaviour is way beyond my comprehension. **What problems is ChatGPT solving and how is that benefiting you?** It saves me time writing, but the company accounts department are criminal thieves so I will be looking for alternatives, I don't like dealing with crooks. ### 12. Very bad for coding after new update **Rating:** 2.0/5.0 stars **Reviewed by:** Hasan H. | Entrepreneur | Development Engineer, Electrical/Electronic Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about ChatGPT?** It was helpful now it sucks and miss things. **What do you dislike about ChatGPT?** It continously miss important commands no link to previous orders or commands **What problems is ChatGPT solving and how is that benefiting you?** It contonously fails and give the wrong answer. Miss previosu instructions and working really weird ### 13. Good For Email & Proposal writing **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about ChatGPT?** provide idea and best solution for writing emails and proposals **What do you dislike about ChatGPT?** sometime it use to down for longtime and sometime options use to be very generic **What problems is ChatGPT solving and how is that benefiting you?** idea generation with many options to select ## ChatGPT Discussions - [🧠 Is AI Weakening Human Critical Thinking? Let’s Talk.](https://www.g2.com/discussions/is-ai-weakening-human-critical-thinking-let-s-talk) - 8 comments, 4 upvotes - [How do you handle ChatGPT answering confidently when it doesn’t really know?](https://www.g2.com/discussions/how-do-you-handle-chatgpt-answering-confidently-when-it-doesn-t-really-know) - 2 comments, 2 upvotes - [How do you balance ChatGPT’s speed with verifying answers that might be wrong or outdated?](https://www.g2.com/discussions/how-do-you-balance-chatgpt-s-speed-with-verifying-answers-that-might-be-wrong-or-outdated) - 2 comments, 1 upvote - [How do you keep ChatGPT neutral and useful for academic research and analysis?](https://www.g2.com/discussions/how-do-you-keep-chatgpt-neutral-and-useful-for-academic-research-and-analysis) - 1 comment, 1 upvote - [Does anyone of you have used API of Google Trends, if yes then how and what's special about it?](https://www.g2.com/discussions/does-anyone-of-you-have-used-api-of-google-trends-if-yes-then-how-and-what-s-special-about-it) - 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Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Code Generation - Text to Image - Generative AI - API - Natural Language Processing - Virtual Characters and Avatars - Content Generation - Personalization and Recommendation - Conditional Generation - Transformer Model - Automated Image & Video Editing - Interactive and Co-Creative Systems - Text Summarization - Data Augmentation - Variation Autoencoder Models - Adversarial Training - Transfer Learning and Fine-tuning - Simulation and Scenario Generation - Creative Design - AI Copilot - Prompt Engineering - Foundation Model **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Data** - Reliability - Data Security **Functionality** - Accuracy - Input processing - Interface - Code quality **Performance** - Quality of Responses - Contextual Understanding - Efficiency in Multi-turn Conversations - Response Generation Speed - Domain Adaptability **AI & Conversational Intelligence - Enterprise AI Chatbots** - Retrieval-Augmented Generation (RAG) - Natural Language Understanding - Multi-Turn Conversations - Contextual Response Generation **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Feedback Management - Customizability - Multi-Channel Management - Communication Management - Workflow Management - Email Management - Knowledge Base Management **Support** - Community - Update schedule - Documentation **Usability** - Integration Ease - API User-Friendliness - Customization Flexibility - Quality of Documentation - Support Effectiveness **Knowledge & Data Integration - Enterprise AI Chatbots** - Real-Time Data Retrieval - API & Custom Data Connectors - Knowledge Base Integrations - CRM & ERP Integrations **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Ethics & Compliance** - Bias Mitigation - Data Privacy Protection - Content Moderation - Transparency and Explainability - Ethical Guidelines Adherence **Agentic AI - AI Code Generation** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations **Security, Governance & Compliance - Enterprise AI Chatbots** - Audit Logging - Role-Based Access Controls - Data Residency Controls - Response Guardrails **Additional Functionality** - Documentation Management - Workflow Management - Syntax Check - Code Explainer - Drag & Drop - Code Generation - Real-Time Analytics - AI Coding Assistant - Intelligent Code Completion - AI Copilot - Code Refactoring - Code Snippet - Multiple Programming Languages Supported - Generative AI - Code Editing - Integrated Development Environment - Prompt Engineering - Task Automation - Automated Testing - Personalization and Recommendation - Encryption - API - Content Generation - Code Testing - Collaborative Development - Machine Translation - Code Conversion - Debugging - GDPR Compliance - Codebase Scanning - Collaboration Tools **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Generative AI - Large Language Models (LLMs)** - Text Generation - Text-to-Speech - Text-to-Image - Text-to-Music - Text-to-3D - Text-to-Video - Text Summarization - Image-to-Text **Administration & Deployment - Enterprise AI Chatbots** - Workflow Automation - Escalation Workflows - Conversation Analytics - Multi-Channel Deployment **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration - Third-Party Integrations **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls **Additional Functionality** - Autoresponders - Configurable Workflow - Natural Language Processing - Customizable Branding - Sentiment Analysis - Real-Time Analytics - Pre-Configured Bot - Activity Dashboard - Live Chat - Real-Time Monitoring - Code-free Development - Reporting & Statistics - Speech Recognition - Drag & Drop - Reporting/Analytics - Generative AI - Customer Service Analytics - Chatbot - Intent Recognition - Lead Capture - Multi-Channel Communication - Search/Filter - Visual Analytics - AI Copilot - Chat/Messaging - CRM - Chat Transcript - Performance Metrics - Contextual Guidance - Natural Language Search - Monitoring - Speech Synthesis - Real-Time Notifications - Customer Database - API - For Developers - Customer Segmentation - Alerts/Escalation - Engagement Tracking ## Top ChatGPT Alternatives - [Gemini](https://www.g2.com/products/google-gemini/reviews) - 4.4/5.0 (369 reviews) - [TESS AI](https://www.g2.com/products/tess-ai/reviews) - 4.7/5.0 (386 reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - 4.6/5.0 (418 reviews)