# monday service Reviews **Vendor:** monday.com **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 76 ## About monday service Monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI supports service teams in executing work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight. Built natively on monday.com, AI operates using real organizational context, including ticket history, knowledge bases, live operational data, and company policies. Enabling accurate, consistent, and compliant service from day one. With no-code AI and automation, teams can deploy and optimize workflows in minutes. As service demand grows, AI helps absorb high-volume work, reduce backlog, and protect SLAs, freeing teams to focus on higher-impact initiatives instead of constant firefighting. Unlike legacy ESM tools that separate ticketing from execution, monday service connects requests directly to workflows, projects, and cross-team work. Resolutions trigger real action, updating systems and moving work forward in real time. Enterprise-grade permissions, guardrails, and monitoring provide full visibility and control over AI-powered processes at scale. Whether replacing a legacy ESM solution or launching service management for the first time, monday service delivers rapid time-to-value, intuitive adoption, and scalable AI-driven execution, with minimal implementation. Service at scale. Without losing control. Key Capabilities: - Omnichannel ticket intake - Autonomous AI agents for triage, routing, and end-to-end resolution - No-code workflows and automation - Dashboards and reporting - SLA tracking and performance insights - Project, problem, and incident management - Native integrations and API access ## monday service Pros & Cons **What users like:** - Users commend the **ease of use** of monday service, highlighting its efficient adaptability and smooth initial setup. (31 reviews) - Users praise monday service for its **efficiency** , enabling quick task management and streamlined workflows for improved productivity. (13 reviews) - Users value the **effective automations** of Monday Service, which enhance productivity and keep tasks organized efficiently. (12 reviews) - Users appreciate the **user-friendly organization and visual appeal** of monday service for effective task management and collaboration. (10 reviews) - Users appreciate how monday service promotes **organization** , making task management and information storage easier and more efficient. (10 reviews) - Customizability (9 reviews) - Customization (8 reviews) - Easy Setup (8 reviews) - Setup Ease (8 reviews) - Users value the **communication efficiency** of monday.com, enhancing connectivity and client interactions beyond traditional meetings. (7 reviews) **What users dislike:** - Users express frustration over **limited features** , feeling constrained by third-party integrations and workflow restrictions with Monday's service. (9 reviews) - Users find the **limited functionality** of monday service restricts customization and complicates management as usage increases. (7 reviews) - Users frequently experience **performance issues** with monday service, including glitches, lag, and high memory usage. (7 reviews) - Users face challenges with **limited automation** options and potential frustrations when managing larger, cluttered boards. (6 reviews) - Users find the **platform not very intuitive** , leading to confusion and a challenging learning curve for newcomers. (5 reviews) - Poor Performance (5 reviews) - Ticketing Issues (5 reviews) - Users occasionally face **errors with links in emails** sent from Monday, impacting communication effectiveness. (4 reviews) - Complexity (4 reviews) - Editing Limitations (4 reviews) ## monday service Reviews ### 1. Monday as Our Cyber Incident Command Center with Powerful Custom Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan K. | Director of IT Service Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about monday service?** At LeetWolf, we operate as a high-end cybersecurity consultancy and managed security service provider. Managing chaotic, high-stress security incidents requires absolute structural discipline, and Monday is our operational command center. The custom automation logic is fantastic. If our monitoring tools detect a critical breach and fire the webhook on Monday, it instantly creates a high-priority ticket and assigns it to our on-call incident response team. **What do you dislike about monday service?** The native reporting dashboard struggles with highly complex, multi-tier SLA tracking. For our enterprise clients, we have different SLAs for time to triage, time to contain, and time to remediate. Tracking these interlocking timers simultaneously within a single native dashboard feels clunky and hard to manage. **What problems is monday service solving and how is that benefiting you?** Security operations can easily devolve into an unstructured email thread with lost alerts. Monday service acts as our single source of truth, which forces our incident response process into a more rigid, trackable pipeline. ### 2. Monday Service Streamlines Unstructured Addresses for Field Dispatch **Rating:** 5.0/5.0 stars **Reviewed by:** Brijin M. | Logistics & Data Standardization Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about monday service?** At Bluekode, we manage extensive field logistics that rely on precise location data. Monday service allows us to integrate address parsing and scripts directly into intake forms. When a client submits a service request with a highly unstructured address, our backend formats the location perfectly before it drops into the Monday service dispatch board. **What do you dislike about monday service?** The native map view feels a bit basic. While it plots the standardized address well enough, I wish it had more advanced, built-in route optimization features. I’d like to be able to drag and drop tickets on the map and have it instantly calculate the most efficient daily route for our drivers. **What problems is monday service solving and how is that benefiting you?** Technicians getting lost or driving to the wrong entrance has cost us significant billable time. By providing a structured, highly organized dispatch board that handles complex addresses flawlessly, this helps prevent those issues. ### 3. Monday.com Keeps Our ERP Migrations on Track with Visual Boards and Smart Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak T. | Director of ERP Implementations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about monday service?** We manage multi-layer ERP migrations, moving enterprise clients from legacy on-premise servers to modern cloud infrastructures. Monday serves as our operational hub across the center. The visual dispatch boards allow me to track our deployment phases seamlessly, and the automation rules are helpful. When a client submits an urgent ticket, the system flags it as critical. **What do you dislike about monday service?** The offline capabilities of the mobile app are still the major pain point. Many of our consultants travel to remote manufacturing plants or deep warehouse environments where there is no internet, and the app struggles when used offline. **What problems is monday service solving and how is that benefiting you?** The ERP implementations were managed through chaotic emails and spreadsheets, which led to missed dependencies. Monday Service helps to optimize this. ### 4. Simple Workflow Tracking with Awesome AI Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio R. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about monday service?** Monday helps me perform better in my day-to-day tasks by making it easier to track my work and follow the workflow. It has a simple, well-designed layout that improves the overall user experience. Also, the way the AI helps refine my work and provide better insights is awesome. **What do you dislike about monday service?** In some cases, the integrations with other APIs are tricky to set up, which can make the system slow and cause it to get stuck on the main page. **What problems is monday service solving and how is that benefiting you?** Monday helps me track and improve the flow of my daily tasks, supporting the way I work every day. It helps me stay organized and prioritize my tasks, and it also lets my managers know which tasks I’m working on. ### 5. Intake Forms and QR Code Ticketing Make Support Requests Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Karim K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about monday service?** What I love about the Monday service is the intake forms. Our corporate office generated a QR code and taped it to the back of our billing counters. If a receipt printer jams or the Wi‑Fi drops, I just scan the QR code with my phone, select the issue, and hit submit. The form instantly creates the ticket. **What do you dislike about monday service?** The automated status update emails can be confusing for non-technical retail staff. When IT changes a ticket status to “awaiting third-party vendor” or “pending patch deployment,” I receive an automated email, but the wording is full of internal IT jargon. The system needs a way to filter that out and send only plain English updates to end users. **What problems is monday service solving and how is that benefiting you?** Calling the corporate IT helpdesk used to mean waiting on hold for 20 minutes while the store was full of screaming kids and their parents. The Monday service digital forms completely bypass the call center queue. ### 6. Scales Seamlessly Across Teams on One Unified Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Leszek M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about monday service?** One of the best things about it has been how easily it scaled with us. We started with only IT using it, then HR joined, and later customer support came on board as well. Because everything sits on the same platform, each step felt like a natural extension rather than a separate rollout. I can manage it all in one place without having to jump between different systems. **What do you dislike about monday service?** As more teams started using it, we realized things needed more structure. It takes some ongoing effort to keep the boards and workflows organized, and without that discipline it can start to feel a little messy as time goes on. **What problems is monday service solving and how is that benefiting you?** Before this, we were using different tools for each team, which made it difficult to track work across departments. Now everything is in one system. I’m saving time and have much better visibility into what’s happening across teams as we continue to grow. ### 7. AI Reply Suggestions That Save Us Tons of Time on Repetitive Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Yusuf K. | Property Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about monday service?** The AI features have turned out to be more useful than we expected. It suggests replies for common tickets and can even handle some of the simpler requests on its own, which takes a lot of repetitive work off the team’s plate. It’s been especially helpful during busy periods, when the same types of issues keep coming in again and again. **What do you dislike about monday service?** The AI suggestions are generally good, but they aren’t always perfect. At times, we still need to tweak the responses before sending them out. It works well for standard queries, but it’s less reliable when the situation is more specific or complex. **What problems is monday service solving and how is that benefiting you?** We used to spend a lot of time answering the same questions again and again. Since using monday service, that workload has dropped significantly. It’s helped the team focus more on complex issues instead of routine tickets, which has improved our overall efficiency and response times. ### 8. AI Agent That Speeds Up IT Support and Keeps Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Kelvin J. | IT Support Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about monday service?** We’ve been using monday service for about eight months in our 15-person IT support team, and it’s made a noticeable difference. The AI agent handles simple requests instantly, which has significantly reduced our resolution time. Since everything stays in one place alongside our other monday boards, there’s no need to switch between tools, and it keeps our workflow more consistent. **What do you dislike about monday service?** The AI doesn’t always handle very specific or less common requests well, so we still need to step in for those situations. It works best when dealing with repetitive issues and routine cases. **What problems is monday service solving and how is that benefiting you?** Before, we were dealing with slower response times and constantly switching between tools. Now everything is centralized in one place and much easier to manage. The AI handles the basic queries, which frees up time for more complex work and helps improve our overall efficiency. ### 9. Monday’s Simple Workflow Tracking with Awesome AI Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio R. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about monday service?** Monday helps me perform better in my day-to-day tasks by making it easier to track my work and follow the workflow. It has a simple, well-designed layout that improves the overall user experience. Also, the way the AI helps refine my work and provide better insights is awesome. **What do you dislike about monday service?** In some cases, the integrations with other APIs are tricky to set up, which can make the system slow and cause it to get stuck on the main page. **What problems is monday service solving and how is that benefiting you?** Monday allows me to manage my daily workflow by helping me identify my critical tasks and giving me the priority each task needs. ### 10. Automation That Eliminates Repetitive Work and Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas H. | Service Desk Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about monday service?** The automation features are what really made the biggest difference for me. Once everything is set up properly, a lot of the repetitive work simply disappears. Things like assigning tickets, updating statuses, and sending follow-ups happen automatically, so work keeps moving without constant manual input. It ends up saving me a lot of time throughout the day. **What do you dislike about monday service?** Setting up automations for the first time takes a bit of effort. You really have to think through the workflow to get the best results. It isn’t difficult, but it does involve some trial and error and a little adjustment before everything works the way you want. **What problems is monday service solving and how is that benefiting you?** Before using monday service, we spent a lot of time on routine tasks that didn’t add much value. Now those actions are automated, which frees the team to focus on real problem-solving instead of repetitive work. ### 11. Flexible Workflow Tracking with Clear Visibility, Automations & Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Yulian R. | SysOps - Compliance Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about monday service?** What we like best about monday.com is how flexible and easy it is to adapt to different workflows without heavy setup. It works well for tracking operational, compliance, and cross-team tasks, and gives clear visibility into ownership, status, and priorities. The automation and integrations make it easy to keep work moving without constant manual follow-ups, which helps teams stay aligned and accountable. **What do you dislike about monday service?** As usage grows, boards can become cluttered and harder to manage without strong conventions in place. Some advanced automations and reporting features also require higher-tier plans, which can limit flexibility unless you upgrade. Additionally, while integrations are easy to set up, deeper customization can be limited without workarounds, and performance can occasionally lag on very large boards. **What problems is monday service solving and how is that benefiting you?** monday.com helps us solve the problem of tracking work across multiple teams and workflows in a single, visible place. It centralizes task ownership, priorities, and status, reducing the need for follow-ups across email or chat. This improves accountability, keeps work moving, and makes it easier to manage operational and compliance-related tasks without losing visibility as projects scale. ### 12. Monday Service Transformed Our Dispatch and Work Order Management **Rating:** 5.0/5.0 stars **Reviewed by:** Serin T. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about monday service?** We handle industrial mechanical, electrical, and HVAC maintenance for a large manufacturing plant as well as commercial facilities. Monday sevice has completely transformed our dispatch and work order management. The visual service boards are incredible; I can look at the dispatch dashboard and see exactly which of our technicians are onsite at the client factory. **What do you dislike about monday service?** Setting up complex, multi-tiered service level agreements took a lot of trial and error because our industrial contracts vary widely. Some clients require a two-hour emergency response for generator failures, while others allow a 48-hour window or focus more on routine electrical checks. **What problems is monday service solving and how is that benefiting you?** Before Monday Service, our technicians were operating off paper work orders and WhatsApp messages, which led to missed maintenance windows and lost revenue. Monday Service has centralized our entire field service operation. ### 13. Monday Service Streamlines Cross-Department Event Coordination with Custom Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Serina J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about monday service?** We host massive corporate conferences and weddings in the hotel towers. Monday Service helps us build custom, cross-department dashboards for these events. For example, if a projector breaks in Conference Room A or the catering team needs an emergency power drop, I can create a ticket that tags both IT and Maintenance at the same time. **What do you dislike about monday service?** The guest access limits can be frustrating. I want to invite our external event planners to approve a floor plan or update an equipment delivery status directly within the platform, but giving them interactive permissions is difficult. **What problems is monday service solving and how is that benefiting you?** Event coordinators used to run around the hotel desperately trying to reach a maintenance worker over the radio whenever something went wrong. This completely eliminates the panic that can come with event management and helps ensure our corporate clients have a perfect experience. ### 14. Incredible Visual CRM and Pipeline Management in Monday Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cane M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about monday service?** Managing the commercial pipeline for elevator modernizations and maintenance contracts is a massive undertaking, but Monday Service’s visual CRM and pipeline management are incredible. I can see exactly which building managers are due for contract renewals, track the status of new installation bids, and assign follow-ups to my sales team—all in one clean, color-coded dashboard. **What do you dislike about monday service?** The initial setup of complex conditional sales pipelines can be a bit overwhelming. It can also take some effort to get the permissions exactly right, so that junior sales reps only see their specific regional territories. **What problems is monday service solving and how is that benefiting you?** Our sales data used to be scattered across spreadsheets and email threads, which led to missed renewal opportunities. Monday service has centralized our entire commercial operation, giving me real-time visibility into the revenue pipeline. ### 15. Monday Service: End-to-End Ticket Visibility with Powerful Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Sumesh T. | IT Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about monday service?** Monday service gives us clear, end-to-end visibility into every ticket and task across our support operations. It genuinely feels like a command center for our IT workflows, helping us stay on top of what’s happening at any moment. The automations keep requests moving through the system without the need for constant manual follow-ups, and the dashboards make it simple to spot where attention is needed and what should be prioritized next. **What do you dislike about monday service?** Some of the more advanced automation rules took a bit of trial and error before we could finalize them. However, once everything was configured correctly, they’ve been very reliable and consistent. **What problems is monday service solving and how is that benefiting you?** Before implementing monday service, we were juggling spreadsheets, emails, and chat messages to track issues. The process was messy, and things occasionally slipped through the cracks. Now everything is centralized in a single dashboard that even non-technical teams can navigate easily. As a result, our day-to-day operations feel much more organized and easier to manage. ### 16. Highly Flexible Workflows That Make Ticket Management Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan J. | Operations Systems Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about monday service?** One of the things I like most about the monday service is how flexible it is when building workflows. Our team was able to customize boards, statuses, and request types to fit the way we already handle service requests, so the setup didn’t force us to completely overhaul our process. After we got everything configured, managing tickets became much easier and more straightforward. **What do you dislike about monday service?** There are a lot of configuration options available, which can feel a bit overwhelming during the initial setup. It really helps to take some time to plan out the structure before rolling it out to the rest of the team. **What problems is monday service solving and how is that benefiting you?** Before using this platform, incoming requests were scattered across multiple tools and channels. Now, everything comes through one structured workflow, which gives me clear visibility into what’s coming in. That makes it much easier to prioritize work, stay organized, and ensure no request falls through the cracks. ### 17. AI Agent Transformed Our IT Support Workflow on monday **Rating:** 5.0/5.0 stars **Reviewed by:** Irilies M. | IT Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about monday service?** We’ve been using monday service for about eight months in our IT support team of around fifteen people, and it has genuinely changed the way we handle requests. The AI agent takes care of simple tickets almost instantly, which has noticeably reduced the number of repetitive tasks our agents deal with each day. Everything also connects smoothly with our other monday boards, so it’s easier to keep work organized and consistent across the team. **What do you dislike about monday service?** Getting our workflows set up at the beginning took some trial and error. There are a lot of customization options, which I appreciate, but it also means it can take a while to figure out the structure that works best for your team. **What problems is monday service solving and how is that benefiting you?** Before using monday service, our tickets were coming in through different channels and resolution times were slower. Now, requests are automatically categorized and routed with AI, which has cut our resolution time nearly in half. Everything is in a single workspace, with clear visibility into ticket status, ownership, and what needs attention next. ### 18. Clean, Intuitive Ticket Automation That Speeds Up Support **Rating:** 5.0/5.0 stars **Reviewed by:** Khalid M. | Support Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about monday service?** Ticket automation and reporting are easy to manage without spending too much time learning the platform. The layout feels clean, straightforward, and intuitive. Our support team is resolving requests much faster now because everything is simpler to track and follow up on. **What do you dislike about monday service?** Some of the reporting options could be a bit more detailed to support deeper analysis. The basic reports work very well, but the more advanced reporting still needs additional flexibility and refinement. **What problems is monday service solving and how is that benefiting you?** Before using this, our support process felt slow and difficult to manage. monday service has made everything more organized and much easier for the team to follow. Requests move through faster now, and we spend less time on manual updates or sorting out confusion about ticket status. ### 19. monday service Keeps Requests Organized with Clear, Transparent Ticket Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha J. | Service Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about monday service?** I appreciate how monday service keeps all incoming service requests organized in one place. It makes it straightforward to track each ticket from submission through resolution. Everyone involved can clearly see status updates and the full activity history, and that level of transparency helps our team stay aligned. **What do you dislike about monday service?** The platform offers a lot of features, and it took our team a little time to figure out which ones were most relevant for us. Having some onboarding guides available early on would have been really helpful. **What problems is monday service solving and how is that benefiting you?** Before we started using monday service, requests were coming in through several different channels, and it was hard to keep everything organized. Now everything flows into one system, where we can track progress easily and stay on top of each request. It’s also much easier to follow up with requestors and make sure nothing gets lost along the way. ### 20. Keeps Complex Analytics Requests Organized and On Track **Rating:** 5.0/5.0 stars **Reviewed by:** Hassan D. | Analytics Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about monday service?** Managing the analytics and data infrastructure at Ocreato means dealing with constant requests from our performance marketing team and external e-commerce clients. Whether someone submits a ticket for a massive product taxonomy update or a complex data quality audit, the request doesn’t get lost in the inbox. **What do you dislike about monday service?** The dashboard’s native data visualization is surprisingly limited for the analytics team. When I try to generate more complex correlation reports—showing exactly how our ticket resolution time impacts a client’s overall campaign performance—I quickly run into those limitations. **What problems is monday service solving and how is that benefiting you?** Our data requests were previously handled through informal Slack messages, which often led to scope creep and missed deadlines. Monday service has helped formalize our entire data operation pipeline. ### 21. Big Helpdesk Upgrade: Automated Tickets and a Clear Board View **Rating:** 5.0/5.0 stars **Reviewed by:** Akram J. | IT Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about monday service?** We’ve been using monday service for about seven months now for our IT helpdesk, and it’s honestly been a big improvement. Tickets come in automatically from email and forms, so we’re no longer doing any manual tracking. The board view has been especially helpful—it gives a clear picture of what’s open and who’s working on what at a glance. **What do you dislike about monday service?** At times, the board can feel a bit crowded, especially when the ticket volume is high. **What problems is monday service solving and how is that benefiting you?** Our old system felt scattered, and it was difficult to keep track of ownership and status. monday service brought everything into one place, which made it much easier to stay on top of incoming requests. Overall, it reduced the chaos and improved the way the team coordinates on tickets day to day. ### 22. Monday.com: The Ultimate All-in-One Work Companion **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus T. | Onboarding Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** The best thing about Monday is that it is an "all-in-one" tool. You can manage your process, keep your information well organized, and keep track of the activities that are constantly rolling. I remember the phrase from the Person who trained me, she said: Monday.com will be your best friend during your shift, and so it was. Monday.com is indeed my best working friend. I love it. It is so useful. I use Monday.com every single day, and I would recommend this amazing tool to everyone. One thing that I love is that it keeps your whole Team together. **What do you dislike about monday service?** Nothing in particular. Sometimes it can get kind of slow, but I wouldn't say it's Monday.com itself; sometimes it is related to the performance of the pc you are using. And it is fair to say that, regarding the amount of data that Monday.com handles, I would say that we just need a little patience. In reality, I don't dislike anything about Monday.com **What problems is monday service solving and how is that benefiting you?** Monday.com handles all the information that I need for my processes. I can keep track of the process on a very detailed level; the possibilities are endless. I enjoy how the operation flows across all boards, and the whole Team is bonded together, as it helps tremendously with the communication needs of my company. ### 23. Simple to Use, Efficient, and Effective. **Rating:** 4.0/5.0 stars **Reviewed by:** Will T. | Marketing & Design Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about monday service?** I like how Monday essentially functions like a spreadsheet, but it just doesn't feel as boring as one. It's much more engaging and interactive. I like how easy it is to organize information. **What do you dislike about monday service?** My least favorite aspect is trying to view certain text boxes that were submitted from forms. If it's a large text box, the easiest way is to hover the pointer over it until the full text appears. However, when you double click the ticket to open up the full page the text box is not visible in a way that stays put when you move your mouse off. **What problems is monday service solving and how is that benefiting you?** Monday solves the problem of having people across my organization email me for requests. Instead, I can redirect them to Monday, they submit a ticket, and then all of the tickets are pooled into one easily accessible Monday page where I can manage them easily. ### 24. Excellent Automation for Tracking ICS Vulnerability Patching in monday service **Rating:** 5.0/5.0 stars **Reviewed by:** Karimi K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2026 **What do you like best about monday service?** Securing operational technology networks in the energy sector is a high-stakes environment. I use monday service to track vulnerability patching schedules for our industrial control systems. The automation recipes are excellent: when a vendor releases a new critical security patch, I create a ticket and the system automatically creates the follow-up items I need. **What do you dislike about monday service?** The terminology on the platform is very project-management focused rather than ITIL-focused. For example, elements are called “boards” instead of incidents, problems, and changes. **What problems is monday service solving and how is that benefiting you?** Tracing the rollout of critical security patches across multiple remote energy facilities used to involve massive, fragile spreadsheets that were always out of date. ### 25. Seamless Collaboration with Well-Organized Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Girish S. | R & D Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about monday service?** Seamless collaboration all in one place, and the workflows are very well organized, which makes it easy to stay on track. Responsive customer service and ease of implementation and integrations are other best part of Monday. **What do you dislike about monday service?** For teams with heavy usage, the frequency of use can sometimes expose performance lags. **What problems is monday service solving and how is that benefiting you?** Monday helped us heaps by centralizing tasks deadlines and communication as pulses in one platform. Now we have an organized workflows, good team collaboration and centralized project tracking, which saved lot of time and reduced many errors. ### 26. Flexible and Customizable, But Ticketing Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Colleen F. | Senior Director of Support and Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** The flexibility and customization options are incredible. **What do you dislike about monday service?** The lack of adaptability for Tickets. We have dealers that reach out and add people to the emails but it doesn't register that. The status changes are also un reliable when it comes to responses. We had to do a workaround if a ticket is reopened and with the clients we work with they tend to search for the last email and then respond so we need that to function properly. I would also love a Call Service and/or chat we could offer to our clients. **What problems is monday service solving and how is that benefiting you?** We needed a new help desk and because we use Monday Work management and CRM it seemed to be a good option. ### 27. Configurable Yet Frustratingly Slow and Not List-Based **Rating:** 0.0/5.0 stars **Reviewed by:** Darren M. **Reviewed Date:** November 25, 2025 **What do you like best about monday service?** I appreciate how configurable Monday Service is. It allows me to create sheets and set them up exactly how I want, offering a level of personalization that is quite valuable. This flexibility means I can use the service in whatever way suits my needs best, tailoring it to fit specific requirements and workflows. **What do you dislike about monday service?** I find Monday Service to be incredibly slow, which makes it very frustrating to use. It's browser-intensive, and this contributes to its sluggish performance. Furthermore, I miss the list-based system from Jira because Monday Service is modal-based, which means I can't just directly access a ticket; instead, I have to go through pop-ups and load a URL, causing unnecessary delays. Also, the flexibility for users to set their own parameters often leads to challenges in reaching consensus on what is actually needed, making it less useful. **What problems is monday service solving and how is that benefiting you?** I use Monday Service as a CRM system due to its configurability, allowing us to use it how we want. However, its slow performance and modal-based design limit its utility for us. ### 28. Versatile Tool with User Adaptability and Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Tarrika R. **Reviewed Date:** November 25, 2025 **What do you like best about monday service?** I truly appreciate the user adaptability that monday service offers. It caters to a wide range of users, enabling them to complete their workloads efficiently. The platform significantly speeds up timelines, which helps meet key performance indicators (KPIs). The ability to use automations in creating efficiencies is another aspect I value highly, as it streamlines our booking processes and ensures data integrity. Additionally, monday service allows us to process large amounts of data, making it indispensable for creating financial dashboards and managing ticketing systems. The initial setup was quite easy, especially with the support of an account manager, which made transitioning smooth once our data was well-organized. Overall, monday service is a versatile tool that stands out for its adaptability and performance-enhancing features. **What do you dislike about monday service?** Sometimes automations fail, and there are no workarounds available, which can be frustrating. Additionally, having to pay for certain apps to access specific features is a drawback. It would be beneficial if more apps, like location converters and backups, were available without additional charges. **What problems is monday service solving and how is that benefiting you?** Monday Service streamlines booking, ensures data integrity, handles large data, and creates efficiencies with automations, speeding up timelines and helping meet KPIs. ### 29. Comprehensive and Efficient Management Ecosystem **Rating:** 5.0/5.0 stars **Reviewed by:** Juan José Z. | Head of sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2025 **What do you like best about monday service?** I like the visibility that Monday Service offers regarding the tickets I raise on the portal, as it allows me to see the history of requests made to my internal support or marketing team. Additionally, I find the initial setup of Monday Service extremely simple and logical, which I value greatly, especially considering my role as an Account Executive who sells these products and conducts demonstrations. Furthermore, I appreciate the fact that it addresses specific needs while being part of an integrated ecosystem of Monday.com, which allows for continuous growth with the rest of the company's workflows. **What do you dislike about monday service?** I believe that the communication channels could be improved. Currently, we are using forms, but I would like them to be integrated with other means of communication such as email or WhatsApp. **What problems is monday service solving and how is that benefiting you?** I use Monday service to manage internal tickets, which improves my workflow. It provides me with visibility over requests and collaborates with the Monday ecosystem for continuous growth. ### 30. Powerful Automations, But Complex to Implement **Rating:** 5.0/5.0 stars **Reviewed by:** luiz f. **Reviewed Date:** November 21, 2025 **What do you like best about monday service?** I like the Monday service because it optimizes my tasks and offers a more practical dashboard, which greatly facilitates my work routine. The automations available on the platform are another highlight, as they make tasks more practical and considerably improve processes, increasing efficiency. Additionally, the initial setup was very easy to perform, which positively contributed to the adoption of the service. For these reasons, I would recommend the Monday service with a score of 10 to friends and colleagues. **What do you dislike about monday service?** Maybe Monday could be better at doing automations, they are difficult to apply. Some ideas that the department has are difficult to put into practice within Monday. We know it's possible, but it's complex to do without help. **What problems is monday service solving and how is that benefiting you?** I use the Monday service to optimize my tasks at work, offering a more practical dashboard and automations that make tasks more practical and considerably improve processes. ### 31. Effortless Process Management with Occasional Slowdowns **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina R. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I really appreciate how easy it is to adapt Monday Service to each process, person, company, or preference, which I find to be great. The flexibility allows me to tailor the platform to suit specific needs, enhancing its utility. I also find it valuable that different pieces of information can be consolidated on one board and linked, which greatly accelerates the process and enhances my efficiency. The platform's ability to assign tasks, set dates, and due dates helps ensure that everything is addressed on time and by the right person, which is incredibly beneficial for property management. The setup process for Monday Service is also straightforward and easy, making it accessible and user-friendly for new users. **What do you dislike about monday service?** I think just, sometimes it can be really slow on loading information. It's not a big deal, but sometimes it can slow the work and, but that's it. **What problems is monday service solving and how is that benefiting you?** I use Monday Service for process management, ensuring tasks are addressed on time with the right person. It helps assign tasks with due dates, adapting easily to processes and preferences, and linking information on one board speeds up processes. ### 32. Organized Workflow with Some Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Elvia S. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I appreciate Monday Service for its organizational capabilities, which help me keep track of requests and manage tickets effectively, all within a single platform. This consolidation helps me avoid the hassle of searching for information across various sources. I love the flexibility it offers in customizing boards and setting up automations, which are crucial in keeping everything running smoothly. Overall, Monday Service simplifies my workflow, allowing me to stay organized and focused on tasks that need my immediate attention. Additionally, I like how everything is centralized in one place, providing an easy, at-a-glance overview of pending tasks, which significantly cuts down on the chaos, making it easier to manage my workload. **What do you dislike about monday service?** I find Monday service not very user-friendly. The setup process can be confusing, especially when setting up boards and automations, as they are not very intuitive. A lack of clear labeling and step-by-step guides requires me to hunt through help documentation, which could be better streamlined. As someone who was new to using this service, I found learning how to use it somewhat challenging. **What problems is monday service solving and how is that benefiting you?** I use monday service to organize tasks, track requests, and manage tickets, all in one spot. It simplifies management, reduces chaos, and keeps me on top of what needs attention with customizable boards and automations. ### 33. Streamlined Ticketing, Needs Email Updates Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor L. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I really love how organized everything is with monday service. The ability to send and receive emails directly through the service board is a standout feature for me. It streamlines communication and keeps everything in one place, which is a huge improvement over our previous system of using Outlook where emails would often get tangled and confused. Having each ticket as a single line item tied to specific emails ensures that nothing gets missed or confused with other tickets. Additionally, the initial setup process of monday service was easy, and even though it took a bit longer to format it with statuses exactly as we wanted, it wasn’t too challenging once we got it figured out. The integration with Outlook for email is beneficial, and my overall experience has been so positive that I would rate my likelihood to recommend monday service to a friend or colleague as a ten out of ten. **What do you dislike about monday service?** I am looking for improvement when forwarding a ticket from Outlook to the board. It does not allow that line item to receive automatic status updates about a new email response on that ticket. This can sometimes cause issues as updates are not immediately synced, leading to possible miscommunication or delays. **What problems is monday service solving and how is that benefiting you?** I use monday service to streamline vendor queries, ensuring no information is lost or confused, which often happened with Outlook. It keeps everything organized by linking emails to specific tickets, enhancing communication clarity and efficiency. ### 34. Flexible and Organized for Project Management **Rating:** 4.0/5.0 stars **Reviewed by:** Harrisen S. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I find monday service very easy to manipulate and adapt to our specific needs, which is unlike a lot of other software. This flexibility is particularly helpful when we need the software to perform specific tasks related to our work, such as tracking projects for different lenders. The ease with which I can make it align with our workflow is something I really appreciate. Its ability to adapt to what we need not only simplifies our processes but significantly enhances our efficiency in managing construction project inspections. **What do you dislike about monday service?** I find monday service to have occasional glitches, which can be frustrating. As it is an internet-based service, its performance heavily relies on connectivity, leading to issues especially when in the field. Uploading information often gets stuck if the internet connection is poor, which is problematic during on-site work. **What problems is monday service solving and how is that benefiting you?** I use monday service to organize construction project inspections, ensuring tasks are completed on time. It's easy to manipulate and adapts to our needs seamlessly. ### 35. Powerful Workflow Tool, But Lacks Native Features, Optimization, and Support **Rating:** 2.5/5.0 stars **Reviewed by:** Seth M. | Web, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** Monday is super flexible and modular. I am able to create a ton of highly complex workflows that help a variety of divisions across the company work more efficiently. This is a daily driver type of tool that was super easy to implement into, out of the gates. **What do you dislike about monday service?** Monday has a horrible product support/feature team. There is a high dependence on third party integrations for features that should be built directly into the service. I think Monday has a ton of potential that will go wasted if they abuse the current structure they have in place with partnered integrations. The AI features that were added are also laughable. Not worth the price increase and are subpar. There is a limit on the number of workflows and automations you can utilize (keep in mind, we have one of the highest tiers you can purchase - $$$) before being told you have to spend more. This makes absolutely no sense given our prior provider allowed us to do virtually anything we wanted to, automations-wise, without any additional cost. Monday is a web-based application and is utilized in a browser. One tab open of Monday eats up between 1.4gb to 2gb of ram. It is not optimized in any capacity and oftentimes I find that request statuses do not change when I deliberately try to, or a response from one request shows up in a different request, seemingly randomly. **What problems is monday service solving and how is that benefiting you?** Monday helps us take in requests for a number of company activities. We are able to efficiently divvy up these requests and ensure they are handled optimally. We need to make sure that requests are sent to the proper party and handled in a timely manner, and Monday helps us accomplish that. ### 36. Streamlined Task Management with Handy Automations **Rating:** 4.0/5.0 stars **Reviewed by:** Caleb H. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I use monday service for managing tasks and projects with my agency's content marketing team and appreciate its ease of use, which makes the initial setup straightforward and efficient for the entire team. The software's automation features are particularly valuable as they help me stay on top of tasks with tight deadlines by automating the transition of tasks to the next phase or team member, whether it's creative, digital marketing, or management. This seamless transition is crucial for maintaining workflow and communication efficiency. Additionally, I find it beneficial to have all client notes, preferences, and assignments easily accessible, allowing me to see all my clients and deadlines in one centralized location. Integrating with Slack also enhances the workflow, ensuring that communication is smooth and effective. Overall, these features make monday service an indispensable tool in managing complex projects efficiently. **What do you dislike about monday service?** I wish there were options to create more than one level of subtask. Right now, that feels limited especially when I'm working on a complex project. **What problems is monday service solving and how is that benefiting you?** I use monday service to effectively track tasks with deadlines, manage project assignments, and centralize client and project information, while the automation feature aids in efficient task handovers, boosting team productivity. ### 37. Streamlined Ticketing with Efficient Automations **Rating:** 3.5/5.0 stars **Reviewed by:** Ashley H. | Production Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about monday service?** I appreciate the automations offered by Monday Service, even though some have limitations, they are useful for keeping tasks organized and ensuring that tickets and projects move smoothly through different stages of completion. This automation feature reduces, which is helpful for maintaining productivity. **What do you dislike about monday service?** I dislike that the 'Reply All' feature is not more visible. It's also problematic when a ticket is moved from another board, replies don't send as expected. Additionally, the attempt to integrate monday service with Microsoft Outlook and Teams was messy, complicating our workflow rather than simplifying it. There are also limitations in automations; as an admin, I should be able to edit an automation even if I wasn't the creator, but that's not always possible. Furthermore, sometimes automations experience lag, which can disrupt the flow of work. **What problems is monday service solving and how is that benefiting you?** I use Monday Service as a centralized system for tracking internal tickets and managing projects, which helps organize tasks efficiently with automation, saving time and enhancing order in processes. ### 38. Intuitive and Visual, But Needs Form Notification Clarity **Rating:** 4.5/5.0 stars **Reviewed by:** Jazmin P. **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** I really appreciate how monday service helps keep everyone more organized, serving as an easier place to store information and track company issues effectively. I love how user-friendly it is, making it easy to use for various tasks like keeping track of tasks, creating forms, and receiving updates within the company. The visual aspect of monday service is also commendable, as it is visually easy to look at, which makes managing tasks and information more pleasant. The initial setup was pretty easy, pointing towards a well-thought-out onboarding process that doesn't overwhelm its users. **What do you dislike about monday service?** I don't like that when I receive a notification about a Monday form I filled out, it is not easy for me to see what my original question/form was. **What problems is monday service solving and how is that benefiting you?** I use monday service to keep track of tasks, organize information, and manage company issues, making it visually appealing and easy to use. ### 39. Custom Workflows and Clear Reporting That Scale With Our Ticket Volume **Rating:** 5.0/5.0 stars **Reviewed by:** Suresh K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about monday service?** Monday service helps us handle more than 200 tickets per week for our 500+ users across the organization. The custom statuses and dependencies for the escalation workflow are great, and reporting on resolution times is straightforward. **What do you dislike about monday service?** Setting up the workflow took some time. The system is flexible, but you also have to clearly design your process upfront. **What problems is monday service solving and how is that benefiting you?** We needed a structured ticketing request system instead of relying on emails and spreadsheets, so we switched to this. ### 40. Rapid Resolution with Intuitive Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jade W. **Reviewed Date:** November 05, 2025 **What do you like best about monday service?** I really appreciate the interaction offered by monday service, which facilitates quick and efficient problem resolution. The ease with which the chatbot helps me resolve issues is impressive, often taking only a couple of minutes. This quick resolution capability enhances my work efficiency significantly, making it a valuable tool. Additionally, the initial setup of monday service is straightforward and uncomplicated, adding to its overall user-friendliness and helping me get up and running quickly without any hindrances. These features have contributed to a highly positive experience, leading me to confidently recommend it to others with a rating of 10 out of 10. **What do you dislike about monday service?** none **What problems is monday service solving and how is that benefiting you?** I find Monday Service facilitates quick issue resolution with its chatbot, ensuring efficient problem-solving and good interaction. ### 41. Facilitate the classification of tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Javier P. | Ingeniero de soporte y ciberseguridad, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about monday service?** The most useful thing is the way cases can be classified as it gives me a more efficient order and ease when generating a report. **What do you dislike about monday service?** That there is a certain storage limit and the ticket IDs seem too long to me. **What problems is monday service solving and how is that benefiting you?** Service desk, as it offers us one where our users can generate their tickets. ### 42. Flexible Boards and Workspaces Make Collaboration Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Ankita S. | Communications Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about monday service?** The ability to make different boards and workspaces. The automations for time and dates are great for keeping people on a deadline. Additionally the ability to upload files is super handy. **What do you dislike about monday service?** Sometimes the automations can get glitchy. **What problems is monday service solving and how is that benefiting you?** We have simplfied our team workflows. Managed organisational demands via the ticketing platform. Projects have become easy to use due to the different ways we can set up lists in a workspace. ### 43. Visually Stunning and User-Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Naja K. | IT Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about monday service?** I love that Monday is extremely visually appealing and visually friendly whereas other competitors tend to be more abstract or very vague in information displaying. **What do you dislike about monday service?** There are some features in development such as importing location. Another thing I wish there was is Tag importing since this would be extremely important and time saving for my organization. **What problems is monday service solving and how is that benefiting you?** Haven't had too many problems! ### 44. A Clean, Intuitive Platform That Makes Collaboration So Much Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** What I love most is how easy it is to use while still being incredibly customizable. Our design team works in a lot of different ways, and Monday.com lets everyone choose the view that works best for them. **What do you dislike about monday service?** The mobile app is totally fine for quick check-ins or approvals, but it’s not great for editing more complex boards. **What problems is monday service solving and how is that benefiting you?** We finally have one clean, central place for everything — design briefs, assets, feedback, emails, you name it. Seeing updates in real time has made collaboration so much smoother. We miss far fewer revisions now and deliver to clients much faster. ### 45. Seamless Cross-Company Collaboration Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Katie W. | Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about monday service?** The convenience of utilizing the service cross-company and with different departments **What do you dislike about monday service?** I think my only dislike is that we have not been able to integrate our wordpress system into an update system through Monday. **What problems is monday service solving and how is that benefiting you?** Monday has provided a great service to our company by providing a proper help desk system. It works flawlessly and is much better than our previous platform. ### 46. Seamless Workflow Integration That Boosts Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about monday service?** The best part about Monday service is that it can seamlessly integrate with new or existing workflows. This makes intake simple and reduces duplicate work, driving efficiency. **What do you dislike about monday service?** The main drawback of Monday service is that it may not be suitable for every situation, especially when you want to integrate it into an existing workflow within another software, such as an HR tool that is already in use. **What problems is monday service solving and how is that benefiting you?** The service desk better organizes requests that come through for the Marketing team. Aggregating requests in a single board allows for better workflow management and tracking. ### 47. monday and its efficiency, practicality, and autonomy for the user. **Rating:** 5.0/5.0 stars **Reviewed by:** Karolayne d. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about monday service?** All monday products are integrated, with an open API and the possibility to easily integrate with other platforms. Additionally, it is a very complete and simple to use platform, beautiful and colorful. **What do you dislike about monday service?** You do not yet have a link with WhatsApp to respond to a call or follow up on a ticket. **What problems is monday service solving and how is that benefiting you?** internal ticket reception ### 48. Flexible and Automated, but Complex Pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Giuseppe A. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about monday service?** What I like most about Monday service is the flexibility. I also appreciate the ability to automate work. **What do you dislike about monday service?** The management of pricing is very complex because each individual package is a custom subscription. **What problems is monday service solving and how is that benefiting you?** I use Monday Service as a ticketing system to channel all requests in a single environment. ### 49. Outstanding Features and Seamless Automations **Rating:** 5.0/5.0 stars **Reviewed by:** Rene Q. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about monday service?** All the features! But the automations and integrations are a plus. **What do you dislike about monday service?** It's limitations with some features or capabilities **What problems is monday service solving and how is that benefiting you?** Helping me automate processes and reducing my time on tasks that are minimal so I can Invest that into other tasks ### 50. Native Integrations That Facilitate Daily Life **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo S. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about monday service?** Native integrations of Monday are essential for the product. **What do you dislike about monday service?** Lack of integration with WhatsApp makes it so that clients cannot hire, as they depend on the platform. **What problems is monday service solving and how is that benefiting you?** Receipt of calls and ticket management. - [View monday service pricing details and edition comparison](https://www.g2.com/products/monday-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+03%3A04%3A22+-0500&secure%5Bsession_id%5D=6fdc8139-73b9-4a3d-bae5-c4fa9e202d48&secure%5Btoken%5D=28d691523bce6a517447525ce0e7a56aca4824f6e68e8b45220aebe9d5eb5601&format=llm_user) ## monday service Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Sortly](https://www.g2.com/products/sortly/reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## monday service Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top monday service Alternatives - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,285 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews)