monday service Reviews & Product Details

I absolutely love using monday.com for project management, especially when collaborating with several people at once. It keeps everyone on the same page and makes tracking team progress incredibly simple. A major highlight for me is the user interface. It’s beautifully designed and extremely user-friendly, allowing you to quickly navigate through complex projects and boards. It has made our day-to-day team coordination much smoother and more efficient! Review collected by and hosted on G2.com.

There is honestly nothing major to dislike. The platform performs exactly as expected, and we haven't encountered any significant drawbacks or pain points in our day-to-day use. Review collected by and hosted on G2.com.

Easy to use, visually organised and great for tracking creative jobs, deadlines, approvals and multiple rounds of revisions. It helps keep different teams aligned and gives everyone good visibility of project progress.

Overall, Monday.com is a great platform for managing our workflow, particularly when briefing jobs to our creative department, tracking progress and managing multiple rounds of feedback and revisions. It's user-friendly, keeps projects organised and provides good visibility across teams. Review collected by and hosted on G2.com.

The inability to automatically sync updates and comments between connected boards. We regularly need to duplicate feedback and conversations across boards, which wastes valuable time and creates opportunities for miscommunication. This is by far the biggest limitation for our workflow. Review collected by and hosted on G2.com.

I find monday service to be both powerful and easy to use. It really helps me stay organized and speeds up processes with features that enhance collaboration and idea sharing with my team. I love that it has AI, which allows me to build out solutions quickly. The automations are great for helping projects and tasks move forward efficiently, and they allow me to set up workspaces, groups, forms, and automations effectively with staff members. I also found the initial setup to be very easy, and utilizing the AI made it even faster as I can debug solutions easily. Review collected by and hosted on G2.com.

I think, at times, visualizing files in Monday Service can be improved. Right now, files are kinda dumped into one bucket, and there's not a way to really organize them within the file structure. It'd be better if I could move files around and see them more clearly. Review collected by and hosted on G2.com.

What I like best about monday service is its incredibly intuitive UI/UX, which has drastically improved our team's workflow. The customizable visual dashboards and drag-and-drop automations save us hours every week by streamlining ticket routing and task assignments rather than just being 'easy to use'. Performance is smooth even with complex boards, and the seamless integrations with our existing communication tools keep everything centralized. Additionally, the AI features for summarizing long service threads have been an unexpected benefit that significantly boosts our response times. The value of the service is evident, which can justify the subscription cost. It was also impressive thanks to the guided support. Review collected by and hosted on G2.com.

While monday service is highly flexible, this can lead to disorganized workspaces and a steep learning curve when configuring complex automations or multi-board workflows. The pricing structure is restrictive, requiring a three-user minimum and gating crucial features or monthly automation limits behind higher-tier plans. Furthermore, users frequently encounter functional gaps—such as limited native communication tools and duplicate ticket creation from forms—alongside occasional performance slowdowns on heavy boards and sluggish customer support when issues arise. Review collected by and hosted on G2.com.

We use monday service as our IT support system, where all requests for our department are submitted and tracked. We like that we can easily monitor SLAs, assign tickets to the right team member through automation, and reply to requests directly through email and the app.

We also use it for special projects, where we can create task lists, assign agents, and set SLAs. Overall, it helps us keep our requests and tasks organized and easy to track. Review collected by and hosted on G2.com.

So far, we don’t have any major dislikes. We’re still exploring the platform and haven’t fully utilized all of monday service’s features yet. For our current use as an IT ticketing system, it works well for us and fits what we need right now. The AI agent has also been useful. Review collected by and hosted on G2.com.

I like that I can customize the items and boards for each country or project, with different items and descriptions to fit our needs. It makes it easier for me to track different projects. Review collected by and hosted on G2.com.

I sometimes need more customization than monday service allows, so the boards don’t fully match what we need. Creating a new board can also involve duplicating a board and doing a lot of manual clicking to customize it. The initial setup was easy, but customizing boards for different types of customers was more complicated later on. Review collected by and hosted on G2.com.

I like it's fun UI, it is simple and easy to work with. Using it with AI tools like claude makes it easy to post updates on boards and such. It runs smoothly on desktop and the app. Review collected by and hosted on G2.com.

There is a lot going on at times, monday service has a different view from monday workspace which causes confusion on where things are. I normally use boards, but when I see another asset that is in a workspace I get lost,I don't know how to read some of them. When there are too many columns on a board it is difficult to understand the overall picture. Review collected by and hosted on G2.com.

Separation of Customer facing email thread and internal updates. Ability to have different statuses to track. Having multiple people assigned to the item so we can involve the right people. Review collected by and hosted on G2.com.

Its so slow. All the panels take ages to load, and sometimes nothing loads and I have to refresh.

The URL isn't human readable. We have Item Ids that are more human readable, but once you've gone to a link, its becomes a list of ids which aren't easy to get back to .

The customer email thread has all of the previous replies all embedded in it, for each reply. So once you expand the latest one, its a big mess of a thread. Why can't it cut out all that and just keep the latest reply that hasn't previously been captured? Review collected by and hosted on G2.com.

I love that monday service gives me options to use the system to fit our workflow and not force us to change the way we work. It has also completely eliminated the time spent on creating dashboards and daily summations. The visual organization of data makes it easy for those in charge to make decisions efficiently. Additionally, it really frees up time for our IT manager, allowing them to focus on managing rather than just collecting data. Review collected by and hosted on G2.com.

Sometimes there's a failure with the connection from our group mail to the board. Also, I'd love to have access from the agent in monday.com to my Hibob system. Review collected by and hosted on G2.com.

I love having everything in one location. I can access company updates in real time and get immediate alerts with announcements or other information, without waiting for an email. I also like having checklists that show which tasks are complete or need review. With franchises and corporate all using the same central hub, I can communicate with different franchises and access documents, which saves time and avoids other forms of communication. The initial setup, login, and getting into the information were very simple and streamlined. monday service is the best platform I’ve used internally for connecting with people in my company, much better than trying to find a Google Doc or go into a shared drive. Review collected by and hosted on G2.com.

I find the monday service layout a bit confusing for new employees who aren’t familiar with it. It can take looking through different tabs or drop-downs to find things, so I’d like it to be a little more direct and straightforward. Review collected by and hosted on G2.com.