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UChat Reviews & Product Details

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UChat Media

UChat enables you to automatically respond to their queries, qualify leads, automate sales in Facebook Messenger, WhatsApp, SMS, Telegram, Slack, WeChat, Voice & Google Business Messenger. No matter which channel your customer is trying to contact you, there is always a way for you to au...

UChat Demo - Built IVRs with our Voice Flow

With UChat unique voice flow, you can build your real-time voice virtual assistant. You can also easily build Interactive Voice Response(IVR), transfer phone calls, leave messages, and even take payment automatically in the phone calls.

UChat Demo - Build your chatbot in Google Business Messenger

UChat just added Google Business Messenger as a new channel. You will be able to build chatbots to leverage Google’s dominant market share for online searches. This represents a tremendous opportunity for you to offer a chatbot solution to help businesses schedule appointments, make reservatio...

You’ll get started with our ready-to-use templates to get started with conversation flows, and then you can quickly edit the conversation in our drag and drop flow builder. Just simply drag the line to connect with different components.

For digital marketers and agencies, UChat is the perfect platform that allows you to white-label the platform into your own brand. You can use your own domain, and have your own brand name and login pages.

UChat Demo - Ecommerce across all channels

Your customer can easily search for your products, and UChat streamlines the checkout process for you. You can set up coupon codes, set up delivery areas, send order confirmation & abandon cart follow up easily.

UChat Reviews (75)

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Oscar R.

It coordinador

Small-Business (50 or fewer emp.)

6/13/2025

"UChat the perfect ally to scale conversations"

5/5

What do you like best about UChat?

What I like most about UChat is its versatility in creating conversational flows without needing to know how to program. The visual interface is very intuitive, and it allows me to automate everything from customer service to sales processes across multiple channels like WhatsApp, Messenger, or webchat. Additionally, the integration with external APIs greatly expands its possibilities. Review collected by and hosted on G2.com.

What do you dislike about UChat?

What I don't like about UChat is that, although it is very powerful, the initial learning curve can be a bit steep if you are not familiar with automation tools. Additionally, some advanced features are not well documented or are only explained in English, which can make it difficult for Spanish-speaking users to fully take advantage of them. Review collected by and hosted on G2.com.

What problems is UChat solving and how is that benefiting you?

One of the main problems that UChat solves is the automation of customer service and the centralization of messages from multiple channels. This has benefited me by significantly reducing response time, improving user experience, and freeing up human team resources for more strategic tasks. It also facilitates lead generation and customer follow-up in an automated way, which has improved sales results and customer loyalty. Review collected by and hosted on G2.com.

Daniel V.

Marketing Consultant

Small-Business (50 or fewer emp.)

6/10/2025

"Had potential, but leadership doesn't have business acuity"

0/5

What do you like best about UChat?

The flexibility in the channels that they brought in for integrations within chat box was great at the time although a lot has changed with how chat bots are built out now and that same standard doesn't hold true today Review collected by and hosted on G2.com.

What do you dislike about UChat?

Their partner program absolutely made no sense and left their partners without much to compete with besides what an independent consultant could do anyways without having to take on the burden of the overhead cost of their partner program. At least from my last review when watching this company from early starting as one of their top tier investors I quickly saw that their direction was confused and misguided by a lack of understanding of general business and thus jumped ship Review collected by and hosted on G2.com.

Tony W.

Principal Chief Executive Officer

Small-Business (50 or fewer emp.)

6/30/2023

"UChat: Streamlining Customer Interactions With Efficiency and Ease"

5/5

What do you like best about UChat?

What I liked most about uChat is its simplicity and ease of use. The user interface is intuitive, making it easy for both our team and our customers to navigate.

The features that have had the most impact for us are the AI/Machine Learning capabilities, and Multi-Channel Communication. The AI helps our chatbot learn from past interactions and improve over time, which has led to more effective and personalized customer interactions. The Multi-Channel Communication allows our customers to reach us from wherever they are most comfortable, which has increased overall customer engagement.

The product was incredibly easy to use. We were able to get it up and running quickly, and the learning curve for our team was minimal.

Integration with our existing business processes was also straightforward. The uChat team provided excellent support during this process, ensuring a smooth transition with minimal disruption to our operations. Review collected by and hosted on G2.com.

What do you dislike about UChat?

They have a mobile app that could use an update, although they've said that they'll be making these improvements in the coming months. Despite this, I can't deny that it's already working quite well as it stands. Review collected by and hosted on G2.com.

What problems is UChat solving and how is that benefiting you?

UChat is solving several key problems for us. Firstly, it's streamlining our customer service by automating responses to common queries. This has freed up our customer service team to focus on more complex issues, improving efficiency and customer satisfaction.

Secondly, the multi-channel communication feature ensures that we're able to engage with our customers on their preferred platforms, increasing the accessibility and convenience of our service.

Finally, the AI and machine learning capabilities of UChat allow us to offer a more personalized customer experience. The chatbot learns from past interactions and tailors its responses accordingly, which has significantly improved our customer interactions.

The benefits we've realized include increased customer satisfaction, improved efficiency, and more personalized customer interactions. The reporting functionality also provides us with valuable insights into customer behavior, allowing us to continually refine our customer service strategy. Review collected by and hosted on G2.com.

Ashref A.

Mid-Market (51-1000 emp.)

6/1/2023

"Enhance Customer Service Efficiency with the Uchat"

5/5

What do you like best about UChat?

Seamless Integration Across Channels:

The uchat System seamlessly integrates with various digital platforms, including websites, mobile applications, and social media channels. This versatility allows businesses to provide consistent customer support regardless of the channel through which customers choose to engage. Whether a customer reaches out through Facebook, WhatsApp, Instagram, or any other social media platform, the Uchat System ensures that their queries are promptly addressed with accurate information.

Data Analytics for Continuous Improvement:

In addition to its chatbot capabilities, the Uchat System offers comprehensive data analytics and reporting features. By tracking and analyzing customer interactions, businesses can gain valuable insights into customer needs, preferences, and trends. These insights can be used to optimize service strategies, identify areas for improvement, and enhance overall customer satisfaction. With access to detailed reports on customer service performance, businesses can make data-driven decisions to deliver a superior customer experience. Review collected by and hosted on G2.com.

What do you dislike about UChat?

Uchat phone app needs more updates to be faster and usable similar to global messaging apps Review collected by and hosted on G2.com.

What problems is UChat solving and how is that benefiting you?

Conclusion:

The Uchat System represents a game-changing solution for businesses seeking to elevate their customer service efforts. By centralizing customer interactions and leveraging the power of artificial intelligence, businesses can deliver prompt, accurate, and personalized responses across multiple platforms. The seamless integration, data analytics capabilities, and 24/7 support further enhance efficiency and customer satisfaction. With the Ucaht System, businesses can build stronger relationships with their customers, foster brand loyalty, and gain a competitive edge in today’s fast-paced digital landscape. Review collected by and hosted on G2.com.

Sushant S.

Founder

Small-Business (50 or fewer emp.)

4/11/2023

"The best all in one Marketing Automation Platform"

5/5

What do you like best about UChat?

a. Ease of use (it's easy to set up - it takes a few minutes!)

b. Endless possibilities for automation and reducing manual tasks - from customer support and booking a ticket to upselling a product to existing clients!

c. Omnichannel -works across almost all social media and on the website. No need to create a different workflow for each bot - as the Omnichannel bot makes our life easy!

d. Mobile app Review collected by and hosted on G2.com.

What do you dislike about UChat?

1. It has so many features, which is a plus, but the learning curve to apply and implement takes time. Review collected by and hosted on G2.com.

What problems is UChat solving and how is that benefiting you?

It makes my life easy with automation and saves me at least 15 hours a week!

Their recently introduced AirChatty CRM has ended my search for an all-in-one Marketing Automation platform. It can replace over 20+ best in the industry platforms - with ease of use and saving on the headache of learning different things. Review collected by and hosted on G2.com.

Pedro C.

Small-Business (50 or fewer emp.)

3/30/2023

"he Essential Tool for Automating Your Online Presence and Boosting Customer Engagement"

5/5

What do you like best about UChat?

s an excellent and reliable platform for those who want to improve the effectiveness of their digital marketing and increase customer engagement. Its ease of use, wide range of integrations, and multi-channel capabilities make it an essential tool for anyone looking to automate their online presence. Review collected by and hosted on G2.com.

What do you dislike about UChat?

The learning curve is a bit high as you have many integrations to navigate and understand. However, user-friendly interface and extensive documentation and support resources make it easier to get up to speed quickly. Once you've familiarized yourself with the platform's features and integrations, you'll be able to create powerful and effective chatbots to streamline your marketing efforts and engage with your audience more effe Review collected by and hosted on G2.com.

What problems is UChat solving and how is that benefiting you?

is solving several problems for businesses and marketers who want to improve their online presence and engage more effectively with their customers. One key problem that ManyChat is solving is the time-consuming nature of manual customer interactions, which can be overwhelming and costly for businesses. Review collected by and hosted on G2.com.

Hyunku L.

Small-Business (50 or fewer emp.)

3/1/2023

"UChat, the best all-in-one chatbot with tremendous potential"

5/5

What do you like best about UChat?

I like that I can link UChat chatbots, the best conversational marketing tool, with various marketing automation tools.

In particular, no other chatbot can imitate UChat’s omnichannel chatbot function, which can manage more than 10 channels at once.

What I like the most these days is the connection with Open AI. UChat also goes well with Dialogflow, which has been integrated for a long time.

Above all, UChat management's efforts to advance the new trend always raise me expectations. Review collected by and hosted on G2.com.

What do you dislike about UChat?

There are many functions UChat provide, so there is a lot to learn for beginners to approach. However, after the early learning time, I was able to meet a new world.

And I think it would be perfect to add more local channels such as Kakao Talk and Navertalktalk as soon as possible. Review collected by and hosted on G2.com.

What problems is UChat solving and how is that benefiting you?

I'm very interested in chatbots and marketing automation solutions.

In particular, it was fascinating to have conversations with customers to address their needs immediately and automatically.

The time spent on simple customer response and collecting customer opt-in information has also been reduced, which has significantly increased work efficiency. Review collected by and hosted on G2.com.

João B.

Mid-Market (51-1000 emp.)

5/23/2023

"Efficient and Versatile: UChat Streamlines Communication and Boosts Productivity"

5/5

What do you like best about UChat?

Ease of use: Users often highlight the platform's simplicity and quick setup process, making it accessible and user-friendly for both beginners and experienced users.

Automation capabilities: UChat offers extensive automation features that can significantly reduce manual tasks and streamline workflows. This includes automating customer support, ticket bookings, and even upselling to existing clients, providing users with greater efficiency and time savings.

Omnichannel support: UChat's ability to work seamlessly across multiple social media platforms and websites is highly valued. Users appreciate the convenience of managing conversations from a single platform without the need for separate workflows for each communication channel.

Mobile app: The availability of a mobile app allows users to stay connected and manage conversations on the go. This flexibility is appreciated by those who need to be responsive and accessible from anywhere. Review collected by and hosted on G2.com.

What do you dislike about UChat?

Learning curve: Some users have found that UChat has a learning curve when it comes to applying and implementing its various features. While the platform offers a wide range of capabilities, it may take some time for users to fully grasp and utilize them effectively. Review collected by and hosted on G2.com.

What problems is UChat solving and how is that benefiting you?

UChat is solving several problems in the context of Trihair Cosméticos, ultimately benefiting the company in various ways:

1. Streamlining customer support: UChat's automation capabilities allow Trihair Cosméticos to automate and streamline their customer support processes. By automating frequently asked questions and providing instant responses, UChat reduces the workload on the customer support team, resulting in faster response times and improved customer satisfaction.

2. Enhancing sales and upselling: UChat enables Trihair Cosméticos to engage with customers and potential clients proactively. Through automated messaging and personalized recommendations, UChat can assist in upselling products and driving sales. By leveraging UChat's automation, Trihair Cosméticos can maximize revenue opportunities and improve overall sales performance.

3. Omnichannel communication: UChat's ability to work across various social media platforms and websites ensures that Trihair Cosméticos can maintain consistent and seamless communication with customers. Whether it's on social media, the company website, or other channels, UChat centralizes and manages all conversations, providing a unified customer experience and increasing efficiency.

4. Time and resource savings: With UChat's automation features, Trihair Cosméticos can save significant time and resources. By automating manual tasks such as ticket bookings or order inquiries, the company can free up valuable staff time to focus on other critical areas of the business. This increased efficiency translates into cost savings and improved productivity.

Overall, UChat empowers Trihair Cosméticos to provide excellent customer support, drive sales, and optimize operational efficiency. By automating processes and leveraging omnichannel communication, the platform ensures that Trihair Cosméticos can deliver exceptional customer experiences while maximizing their resources and achieving business growth. Review collected by and hosted on G2.com.

KARTHIK K.

Automation developer

Information Services

Small-Business (50 or fewer emp.)

10/5/2023

"Very Supportive Customer Support"

4.5/5

What do you like best about UChat?

1.Customer Support

2.Feautures

3.Regular updates

4.Easy to beginner

5.easy integration Review collected by and hosted on G2.com.

What do you dislike about UChat?

Nothing dissappoints me.(My opinion) .uchat is good to work. Review collected by and hosted on G2.com.

Markus S.

Digital agency

Small-Business (50 or fewer emp.)

3/30/2023

"Chatbot platform with alot of channels"

5/5

What do you like best about UChat?

It covers my needs for integration with other software.

All the integrations makes pretty much anything possible. I can send mail via any email client, (SMTP), connect the bots to Google sheets, stripe, or pretty much any other software via Zapier/Pabbly/Make/Integromat. Review collected by and hosted on G2.com.

What do you dislike about UChat?

It is quite a complex system, but that is probably the case of any powerful system with alot of features and automation possibilities. I am happy to see that the uChat team constantly releaseing videos on YouTube. That is helpful! Review collected by and hosted on G2.com.

What problems is UChat solving and how is that benefiting you?

* Half-automated customer contact. AI can be used to reply to comments, users can help themselves by uChat serving them answers from our documentation.

* Collect user interest level in planned features before implementation. Collect feedback about the result of a feature I implemented, what should be changed etc. Review collected by and hosted on G2.com.