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Best Enterprise Live Chat Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Live Chat category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Live Chat to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Live Chat category.

In addition to qualifying for inclusion in the Live Chat Software category, to qualify for inclusion in the Enterprise Business Live Chat Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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42 Listings in Enterprise Live Chat Software Available

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Salesforce Service Cloud
(7,204)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,705
    Features
    1,497
    Case Management
    1,479
    Efficiency
    1,297
    Helpful
    821
    Cons
    Complexity
    912
    Learning Curve
    787
    Steep Learning Curve
    628
    Expensive
    585
    Missing Features
    584
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.5
    8.3
    Customization
    Average: 8.5
    7.8
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    580,922 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,705
Features
1,497
Case Management
1,479
Efficiency
1,297
Helpful
821
Cons
Complexity
912
Learning Curve
787
Steep Learning Curve
628
Expensive
585
Missing Features
584
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.5
8.3
Customization
Average: 8.5
7.8
Co-Browsing
Average: 8.1
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,922 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Zendesk for Customer Service
(6,751)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Live Chat software
View top Consulting Services for Zendesk for Customer Service
DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
    • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
    • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk for Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    532
    Features
    402
    Customer Support
    286
    Helpful
    280
    Ticket Management
    257
    Cons
    Missing Features
    217
    Learning Curve
    183
    Limited Features
    182
    Limited Customization
    159
    Complexity
    139
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.5
    8.0
    Customization
    Average: 8.5
    8.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,011 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a customer support tool that consolidates all customer communications into a single platform, automates repetitive tasks, and provides valuable insights.
  • Reviewers frequently mention the ease of use, the ability to manage customer support across multiple channels in one place, and the time-saving automation features.
  • Users mentioned that Zendesk can be overwhelming for smaller teams due to its complexity, the pricing can become expensive when adding advanced features, and some useful capabilities are locked behind higher-tier plans.
Zendesk for Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
532
Features
402
Customer Support
286
Helpful
280
Ticket Management
257
Cons
Missing Features
217
Learning Curve
183
Limited Features
182
Limited Customization
159
Complexity
139
View All Pros and Cons
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
8.0
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,011 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
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Birdeye
(3,903)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Live Chat software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 49% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard.
    • Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye.
    • Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,070
    Helpful
    1,068
    Review Management
    884
    Customer Support
    748
    Features
    607
    Cons
    Missing Features
    248
    Improvement Needed
    173
    Review Management
    169
    Limited Features
    150
    Learning Curve
    143
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Lead Development
    Average: 8.5
    8.8
    Customization
    Average: 8.5
    8.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,434 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 49% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that manages online reputation, customer engagement, and reviews across multiple locations from a centralized dashboard.
  • Users frequently mention the ease of use, the ability to consolidate reviews in one place, and the efficient management of online reputation as key benefits of Birdeye.
  • Users experienced a learning curve when first implementing all features across multiple locations and found some features overwhelming due to the multitude of tools packed into the platform.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,070
Helpful
1,068
Review Management
884
Customer Support
748
Features
607
Cons
Missing Features
248
Improvement Needed
173
Review Management
169
Limited Features
150
Learning Curve
143
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Lead Development
Average: 8.5
8.8
Customization
Average: 8.5
8.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,242 Twitter followers
LinkedIn® Page
www.linkedin.com
1,434 employees on LinkedIn®
Freshdesk
(3,721)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Live Chat software
View top Consulting Services for Freshdesk
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    352
    Features
    237
    Automation
    179
    Efficiency
    171
    Ticket Management
    170
    Cons
    Missing Features
    115
    Ticketing Issues
    93
    Ticket Management
    93
    Limited Features
    89
    Limitations
    83
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Lead Development
    Average: 8.5
    8.1
    Customization
    Average: 8.5
    8.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,047 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
352
Features
237
Automation
179
Efficiency
171
Ticket Management
170
Cons
Missing Features
115
Ticketing Issues
93
Ticket Management
93
Limited Features
89
Limitations
83
View All Pros and Cons
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.2
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,047 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
Qualified
(1,447)4.9 out of 5
Optimized for quick response
6th Easiest To Use in Live Chat software
View top Consulting Services for Qualified
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

    Users
    • Marketing Operations Manager
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 68% Mid-Market
    • 20% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a tool that helps connect with website visitors, understand their activity, and generate better leads.
    • Reviewers appreciate the excellent level of customer success offered by the Qualified team, the AI chatbot functionality, and the ability to streamline processes with automatic appointment setting.
    • Reviewers experienced issues with incorrect account tagging, a need for interface improvement, and difficulties in refining the list of industries offered.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    288
    Helpful
    274
    Features
    223
    Ease of Use
    221
    Customer Service
    184
    Cons
    Learning Curve
    87
    Missing Features
    86
    Steep Learning Curve
    47
    Limited Customization
    43
    Complexity
    41
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Lead Development
    Average: 8.5
    9.4
    Customization
    Average: 8.5
    9.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualified.com
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    711 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    322 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users
  • Marketing Operations Manager
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 68% Mid-Market
  • 20% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a tool that helps connect with website visitors, understand their activity, and generate better leads.
  • Reviewers appreciate the excellent level of customer success offered by the Qualified team, the AI chatbot functionality, and the ability to streamline processes with automatic appointment setting.
  • Reviewers experienced issues with incorrect account tagging, a need for interface improvement, and difficulties in refining the list of industries offered.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
288
Helpful
274
Features
223
Ease of Use
221
Customer Service
184
Cons
Learning Curve
87
Missing Features
86
Steep Learning Curve
47
Limited Customization
43
Complexity
41
View All Pros and Cons
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.1
9.5
Lead Development
Average: 8.5
9.4
Customization
Average: 8.5
9.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Qualified.com
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
711 Twitter followers
LinkedIn® Page
www.linkedin.com
322 employees on LinkedIn®
Genesys Cloud CX
(1,526)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Live Chat software
View top Consulting Services for Genesys Cloud CX
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based platform designed to manage customer interactions across various channels including voice, chat, and email.
    • Users like the platform's flexibility, scalability, and its ability to integrate with third-party systems, as well as its robust analytics and AI-driven insights that optimize customer experience and agent performance.
    • Reviewers mentioned that the initial setup and configuration can be complex, especially for new users, and advanced features can be costly, which may be a challenge for smaller organizations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    144
    Features
    103
    Reliability
    79
    Efficiency
    74
    Intuitive
    62
    Cons
    Limited Features
    58
    Missing Features
    55
    Complexity
    44
    Inadequate Reporting
    38
    Learning Curve
    38
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Lead Development
    Average: 8.5
    8.4
    Customization
    Average: 8.5
    8.4
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,308 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,498 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based platform designed to manage customer interactions across various channels including voice, chat, and email.
  • Users like the platform's flexibility, scalability, and its ability to integrate with third-party systems, as well as its robust analytics and AI-driven insights that optimize customer experience and agent performance.
  • Reviewers mentioned that the initial setup and configuration can be complex, especially for new users, and advanced features can be costly, which may be a challenge for smaller organizations.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
144
Features
103
Reliability
79
Efficiency
74
Intuitive
62
Cons
Limited Features
58
Missing Features
55
Complexity
44
Inadequate Reporting
38
Learning Curve
38
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.4
Lead Development
Average: 8.5
8.4
Customization
Average: 8.5
8.4
Co-Browsing
Average: 8.1
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,308 Twitter followers
LinkedIn® Page
www.linkedin.com
8,498 employees on LinkedIn®
ServiceNow Customer Service Management
(241)4.4 out of 5
View top Consulting Services for ServiceNow Customer Service Management
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 61% Enterprise
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow Customer Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Features
    26
    Efficiency
    21
    Case Management
    20
    Automation
    18
    Cons
    Learning Curve
    18
    Steep Learning Curve
    15
    Limited Customization
    13
    Complexity
    12
    Improvements Needed
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Lead Development
    Average: 8.5
    8.1
    Customization
    Average: 8.5
    8.2
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    53,617 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 61% Enterprise
  • 29% Mid-Market
ServiceNow Customer Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Features
26
Efficiency
21
Case Management
20
Automation
18
Cons
Learning Curve
18
Steep Learning Curve
15
Limited Customization
13
Complexity
12
Improvements Needed
9
View All Pros and Cons
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.3
Lead Development
Average: 8.5
8.1
Customization
Average: 8.5
8.2
Co-Browsing
Average: 8.1
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
53,617 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
WhatsApp Business Platform
(194)4.6 out of 5
10th Easiest To Use in Live Chat software
View top Consulting Services for WhatsApp Business Platform
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The WhatsApp Business Platform (API) is a powerful tool that enables businesses to connect with their customers on a personal level, at scale. With over 2 billion monthly active users on WhatsApp, thi

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 62% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WhatsApp Business Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    89
    Features
    45
    Automation
    44
    Automation Features
    40
    Easy Communication
    36
    Cons
    Limitations
    32
    Messaging Issues
    28
    Expensive
    21
    Expensive Subscriptions
    14
    Lack of Integrations
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WhatsApp Business Platform features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.5
    8.5
    Customization
    Average: 8.5
    8.0
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Meta Platforms, Inc
    Year Founded
    2008
    HQ Location
    Menlo Park, CA
    Twitter
    @Meta
    9,924,701 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    150,070 employees on LinkedIn®
    Ownership
    NASDAQ: META
Product Description
How are these determined?Information
This description is provided by the seller.

The WhatsApp Business Platform (API) is a powerful tool that enables businesses to connect with their customers on a personal level, at scale. With over 2 billion monthly active users on WhatsApp, thi

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 62% Small-Business
  • 26% Mid-Market
WhatsApp Business Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
89
Features
45
Automation
44
Automation Features
40
Easy Communication
36
Cons
Limitations
32
Messaging Issues
28
Expensive
21
Expensive Subscriptions
14
Lack of Integrations
13
View All Pros and Cons
WhatsApp Business Platform features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.5
8.5
Customization
Average: 8.5
8.0
Co-Browsing
Average: 8.1
Seller Details
Seller
Meta Platforms, Inc
Year Founded
2008
HQ Location
Menlo Park, CA
Twitter
@Meta
9,924,701 Twitter followers
LinkedIn® Page
www.linkedin.com
150,070 employees on LinkedIn®
Ownership
NASDAQ: META
UJET
(1,128)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Live Chat software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

    Users
    • Customer Service Representative
    • Agent
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 56% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UJET Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    55
    Features
    35
    Efficiency
    22
    Helpful
    20
    Simple
    19
    Cons
    Slow Loading
    15
    Slow Speed
    11
    Technical Issues
    9
    Slow Performance
    8
    Workflow Disruption
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UJET features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.5
    Lead Development
    Average: 8.5
    9.3
    Customization
    Average: 8.5
    9.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UJET
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @UJETcx
    1,337 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    334 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users
  • Customer Service Representative
  • Agent
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 56% Mid-Market
  • 34% Enterprise
UJET Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
55
Features
35
Efficiency
22
Helpful
20
Simple
19
Cons
Slow Loading
15
Slow Speed
11
Technical Issues
9
Slow Performance
8
Workflow Disruption
8
View All Pros and Cons
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.5
Lead Development
Average: 8.5
9.3
Customization
Average: 8.5
9.3
Co-Browsing
Average: 8.1
Seller Details
Seller
UJET
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@UJETcx
1,337 Twitter followers
LinkedIn® Page
www.linkedin.com
334 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(598)4.1 out of 5
Optimized for quick response
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 23% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
    • Reviewers frequently mention the platform's ease of use, robust reporting capabilities, seamless integrations, and the ability to customize and modify call routing based on specific needs.
    • Reviewers mentioned issues with the user interface, occasional glitches and connectivity problems, limitations in certain features without customization, and challenges in analyzing the comprehensive range of data available.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    131
    Customer Support
    89
    Helpful
    88
    Features
    78
    Efficiency
    64
    Cons
    Call Issues
    46
    Missing Features
    41
    Complexity
    35
    Technical Issues
    33
    Poor Customer Support
    31
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.7
    Lead Development
    Average: 8.5
    8.0
    Customization
    Average: 8.5
    8.1
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,847 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,968 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 23% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a tool for managing inbound and outbound customer interactions and supporting overall contact center operations.
  • Reviewers frequently mention the platform's ease of use, robust reporting capabilities, seamless integrations, and the ability to customize and modify call routing based on specific needs.
  • Reviewers mentioned issues with the user interface, occasional glitches and connectivity problems, limitations in certain features without customization, and challenges in analyzing the comprehensive range of data available.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
131
Customer Support
89
Helpful
88
Features
78
Efficiency
64
Cons
Call Issues
46
Missing Features
41
Complexity
35
Technical Issues
33
Poor Customer Support
31
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.7
Lead Development
Average: 8.5
8.0
Customization
Average: 8.5
8.1
Co-Browsing
Average: 8.1
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,847 Twitter followers
LinkedIn® Page
www.linkedin.com
2,968 employees on LinkedIn®
Drift
(1,256)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Helpful
    47
    Features
    34
    Visitor Tracking
    30
    Lead Generation
    28
    Cons
    Chat Management
    10
    Learning Curve
    9
    Notification Issues
    9
    Routing Issues
    9
    Chat Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.5
    8.4
    Customization
    Average: 8.5
    7.9
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,480 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,145 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Helpful
47
Features
34
Visitor Tracking
30
Lead Generation
28
Cons
Chat Management
10
Learning Curve
9
Notification Issues
9
Routing Issues
9
Chat Issues
8
View All Pros and Cons
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.5
8.4
Customization
Average: 8.5
7.9
Co-Browsing
Average: 8.1
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,480 Twitter followers
LinkedIn® Page
www.linkedin.com
1,145 employees on LinkedIn®
Sendbird
(124)4.6 out of 5
Optimized for quick response
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage w

    Users
    • Student Experience Team Member
    • Product Manager
    Industries
    • Computer Software
    • Health, Wellness and Fitness
    Market Segment
    • 47% Mid-Market
    • 31% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sendbird Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    52
    Customer Support
    32
    Features
    26
    Easy Integrations
    23
    Integrations
    22
    Cons
    Expensive
    19
    Cost
    10
    Learning Curve
    10
    Cost Limitations
    7
    Difficult Setup
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sendbird features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Lead Development
    Average: 8.5
    8.9
    Customization
    Average: 8.5
    7.7
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sendbird
    Company Website
    Year Founded
    2013
    HQ Location
    San Mateo, California
    Twitter
    @SendBird
    4,838 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    298 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage w

Users
  • Student Experience Team Member
  • Product Manager
Industries
  • Computer Software
  • Health, Wellness and Fitness
Market Segment
  • 47% Mid-Market
  • 31% Small-Business
Sendbird Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
52
Customer Support
32
Features
26
Easy Integrations
23
Integrations
22
Cons
Expensive
19
Cost
10
Learning Curve
10
Cost Limitations
7
Difficult Setup
7
View All Pros and Cons
Sendbird features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.1
Lead Development
Average: 8.5
8.9
Customization
Average: 8.5
7.7
Co-Browsing
Average: 8.1
Seller Details
Seller
Sendbird
Company Website
Year Founded
2013
HQ Location
San Mateo, California
Twitter
@SendBird
4,838 Twitter followers
LinkedIn® Page
www.linkedin.com
298 employees on LinkedIn®
Podium
(2,066)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Live Chat software
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

    Users
    • Owner
    • General Manager
    Industries
    • Automotive
    • Retail
    Market Segment
    • 59% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Podium is a customer communication platform that consolidates messages, reviews, and customer interactions into one place for efficient management.
    • Reviewers frequently mention the simplicity and effectiveness of Podium in streamlining customer communication, improving response times, and enhancing overall customer engagement.
    • Users mentioned that Podium can be expensive for small businesses, with some advanced features and customization options only available on higher-tier plans, and integrations with other tools can be restrictive.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Podium Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    393
    Helpful
    352
    Easy Communication
    314
    Communication
    312
    Useful
    224
    Cons
    Missing Features
    95
    Messaging Issues
    94
    Limited Features
    77
    Expensive
    71
    Poor Customer Support
    65
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Podium features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Lead Development
    Average: 8.5
    8.2
    Customization
    Average: 8.5
    7.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Podium
    Company Website
    Year Founded
    2014
    HQ Location
    Lehi, UT
    Twitter
    @PodiumHQ
    4,194 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,493 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses

Users
  • Owner
  • General Manager
Industries
  • Automotive
  • Retail
Market Segment
  • 59% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Podium is a customer communication platform that consolidates messages, reviews, and customer interactions into one place for efficient management.
  • Reviewers frequently mention the simplicity and effectiveness of Podium in streamlining customer communication, improving response times, and enhancing overall customer engagement.
  • Users mentioned that Podium can be expensive for small businesses, with some advanced features and customization options only available on higher-tier plans, and integrations with other tools can be restrictive.
Podium Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
393
Helpful
352
Easy Communication
314
Communication
312
Useful
224
Cons
Missing Features
95
Messaging Issues
94
Limited Features
77
Expensive
71
Poor Customer Support
65
View All Pros and Cons
Podium features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.6
Lead Development
Average: 8.5
8.2
Customization
Average: 8.5
7.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Podium
Company Website
Year Founded
2014
HQ Location
Lehi, UT
Twitter
@PodiumHQ
4,194 Twitter followers
LinkedIn® Page
www.linkedin.com
1,493 employees on LinkedIn®
Sprinklr Service
(725)4.3 out of 5
Optimized for quick response
Entry Level Price:$3,600.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a customer engagement platform that equips agents with necessary information to address inbound social care messages and manage customer engagements across multiple social channels.
    • Users like Sprinklr Service's ability to unify customer interactions across multiple channels into one platform, its robust and dependable hub for managing customer engagements, and its highly configurable nature despite being a SaaS solution.
    • Reviewers mentioned that switching from Service dashboards to Engagement dashboards can be difficult, the platform can experience intermittent connectivity issues, and the initial setup can be complex and time-consuming.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    81
    Features
    64
    Helpful
    52
    Efficiency
    47
    Customer Support
    37
    Cons
    Complexity
    29
    Learning Curve
    27
    Missing Features
    26
    Slow Loading
    23
    Steep Learning Curve
    21
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Lead Development
    Average: 8.5
    7.8
    Customization
    Average: 8.5
    7.3
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,203 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a customer engagement platform that equips agents with necessary information to address inbound social care messages and manage customer engagements across multiple social channels.
  • Users like Sprinklr Service's ability to unify customer interactions across multiple channels into one platform, its robust and dependable hub for managing customer engagements, and its highly configurable nature despite being a SaaS solution.
  • Reviewers mentioned that switching from Service dashboards to Engagement dashboards can be difficult, the platform can experience intermittent connectivity issues, and the initial setup can be complex and time-consuming.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
81
Features
64
Helpful
52
Efficiency
47
Customer Support
37
Cons
Complexity
29
Learning Curve
27
Missing Features
26
Slow Loading
23
Steep Learning Curve
21
View All Pros and Cons
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.9
Lead Development
Average: 8.5
7.8
Customization
Average: 8.5
7.3
Co-Browsing
Average: 8.1
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,203 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
LivePerson
(209)4.3 out of 5
Optimized for quick response
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 43% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LivePerson is a customer service platform that uses conversational AI to automate customer interactions across multiple channels.
    • Users like LivePerson's ability to handle large volumes of routine inquiries quickly, its robust analytics on customer interactions, and its seamless integration with multiple platforms, which improves overall responsiveness and operational efficiency.
    • Reviewers experienced difficulties with the initial setup of LivePerson, finding it complex and time-consuming, and some customers feel the costs may be high relative to perceived value, especially for smaller operations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    35
    Ease of Use
    31
    Helpful
    28
    Artificial Intelligence
    20
    Efficiency
    19
    Cons
    Learning Curve
    21
    Complexity
    14
    Steep Learning Curve
    14
    Expensive
    11
    Missing Features
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Lead Development
    Average: 8.5
    7.7
    Customization
    Average: 8.5
    8.5
    Co-Browsing
    Average: 8.1
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,821 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,204 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 43% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LivePerson is a customer service platform that uses conversational AI to automate customer interactions across multiple channels.
  • Users like LivePerson's ability to handle large volumes of routine inquiries quickly, its robust analytics on customer interactions, and its seamless integration with multiple platforms, which improves overall responsiveness and operational efficiency.
  • Reviewers experienced difficulties with the initial setup of LivePerson, finding it complex and time-consuming, and some customers feel the costs may be high relative to perceived value, especially for smaller operations.
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
35
Ease of Use
31
Helpful
28
Artificial Intelligence
20
Efficiency
19
Cons
Learning Curve
21
Complexity
14
Steep Learning Curve
14
Expensive
11
Missing Features
10
View All Pros and Cons
LivePerson features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 9.1
8.5
Lead Development
Average: 8.5
7.7
Customization
Average: 8.5
8.5
Co-Browsing
Average: 8.1
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,821 Twitter followers
LinkedIn® Page
www.linkedin.com
1,204 employees on LinkedIn®
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