Our pricing for AI agents is designed to be predictable, simple, and scalable, moving from a cost center to a growth driver. We offer conversation-based usage fees, with unit costs decreasing at scale, ensuring value alignment with customer engagement. Our plans are transparent, with clear pricing rules and configurable session lengths. We also offer a free Sendbird Desk with our AI Agent solution, allowing you to modernize your customer service stack without additional helpdesk costs. This approach differs from competitors by focusing on empowering adoption rather than creating complexity with outcome-based pricing, which can have hidden costs. Our pricing caters to various business needs, including options for messenger-only or combined chat and AI agent solutions.
Sendbird offers flexible pricing plans tailored to businesses of all sizes, allowing you to adjust your communication needs as your user base expands. The pricing is determined by the number of monthly active users (MAUs), ensuring that you only pay for what you use. Sendbird Chat starts with a free trial of 1,000 MAU, with packages available for over 100,000 MAU in our enterprise plan. Core features such as chat, voice, and video calls are included, alongside optional advanced features like help desk, moderation tools, and analytics. Custom enterprise solutions are also offered for larger organizations with specific requirements.
Sendbird has 2 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.
Pricing information for Sendbird is supplied by the software provider or retrieved from publicly
accessible pricing materials. Final cost negotiations to purchase Sendbird must be conducted with the
seller.
Pricing information was last updated on October 22, 2025
