[ Sendbird Reviews ](https://www.g2.com/products/sendbird/reviews) [ Sendbird Reviews ](https://www.g2.com/products/sendbird/reviews) # Sendbird Pricing Overview [Editedit](https://my.g2.com/sendbird/pricings) Free Trial Sendbird AI Agent Contact Us 10000 Conversation based pricing [Contact Us](#) Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with: - Volume discounts as you scale - Tailored professional services - Dedicated forward deployment team Show More Sendbird Chat Free Trial Free Trial Free Trial Try out all pro features with our free trial. - https://sendbird.com/form/free-trial - No credit card required - Community Support - All Pro Features Show More Our pricing for AI agents is designed to be predictable, simple, and scalable, moving from a cost center to a growth driver. We offer conversation-based usage fees, with unit costs decreasing at scale, ensuring value alignment with customer engagement. Our plans are transparent, with clear pricing rules and configurable session lengths. We also offer a free Sendbird Desk with our AI Agent solution, allowing you to modernize your customer service stack without additional helpdesk costs. This approach differs from competitors by focusing on empowering adoption rather than creating complexity with outcome-based pricing, which can have hidden costs. Our pricing caters to various business needs, including options for messenger-only or combined chat and AI agent solutions. Sendbird offers flexible pricing plans tailored to businesses of all sizes, allowing you to adjust your communication needs as your user base expands. The pricing is determined by the number of monthly active users (MAUs), ensuring that you only pay for what you use. Sendbird Chat starts with a free trial of 1,000 MAU, with packages available for over 100,000 MAU in our enterprise plan. Core features such as chat, voice, and video calls are included, alongside optional advanced features like help desk, moderation tools, and analytics. Custom enterprise solutions are also offered for larger organizations with specific requirements. Sendbird has 2 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs. Pricing information for Sendbird is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Sendbird must be conducted with the seller. Pricing information was last updated on October 22, 2025 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 9 months ### Average Discount 13% ### Perceived Cost $$$$$ ## Top-Rated Alternatives [ ![Stream](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1a2c53b056e714c14eceb9489911c6cd/stream-2024-08-01.jpg "Stream") Stream 4.5/5 (52) ](https://www.g2.com/products/stream-2024-08-01/reviews) [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5 (452) ](https://www.g2.com/products/twilio/reviews) [ ![CometChat](https://images.g2crowd.com/uploads/product/hd_favicon/1531231306/cometchat.png "CometChat") CometChat 4.6/5 (103) ](https://www.g2.com/products/cometchat/reviews) [ View All Alternatives ](https://www.g2.com/products/sendbird/competitors/alternatives) ## Sendbird Pricing Reviews (2) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/20/2025 More Options - - [Respond as Sendbird](https://www.g2.com/survey_responses/sendbird-review-11709407/official_response/new) "Most Useful" 5/5 What do you like best about Sendbird? Update Reminders, high scalability and even the UI/UX of Sendbird is smooth and great. The Dashboard is awesome Review collected by and hosted on G2.com. What do you dislike about Sendbird? It feels a bit Price and limited customization Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Mainly Support/customer care problem. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Enterprise (\> 1000 emp.) 6/15/2025 More Options - - [Respond as Sendbird](https://www.g2.com/survey_responses/sendbird-review-11296703/official_response/new) "A powerful chat platform" 3.5/5 What do you like best about Sendbird? Sendbird has its Scalability: It handle high volume messaging efficiently. Ease of Integration: It has a simple API integration process. Customization: Its flexible option for tailored experiences. Reliability:Has stable and consistent performance. All these Aspect make Sendbird a popular choice for business seeking robust messaging solutions. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Cost: Pricing can be steep for large-scale or enterprise applications. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? it enable businesses to build stronger relationship with its users. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Sendbird Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5 (523) [ Compare Now ](https://www.g2.com/compare/sendbird-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_441fcac6fff4e8350713fa861629153e/cometchat.png "Product Avatar Image") CometChat 4.6/5 (111) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-sendbird) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1a2c53b056e714c14eceb9489911c6cd/stream-2024-08-01.jpg "Product Avatar Image") Stream 4.5/5 (53) [ Compare Now ](https://www.g2.com/compare/sendbird-vs-stream-2024-08-01) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents)[ Push Notification ](https://www.g2.com/categories/push-notification) [ Bot Platforms ](https://www.g2.com/categories/bot-platforms)[ Communication Platform as a Service (CPaaS) ](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) Show More ##### Explore More [ What are the best platforms for integrating demand planning with ERP systems? ](https://www.g2.com/discussions/what-are-the-best-platforms-for-integrating-demand-planning-with-erp-systems)[ Google Cloud SQL reviews ](https://www.g2.com/products/google-cloud-sql/reviews)[ Top recommended apps for sales commission tracking ](https://www.g2.com/discussions/what-are-the-top-recommended-apps-for-sales-commission-tracking) [ Best identity verification software for small businesses ](https://www.g2.com/discussions/what-s-the-best-identity-verification-software-for-small-businesses)[ What is the most affordable WhatsApp marketing software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-whatsapp-marketing-software-for-smbs)[ Pros and Cons Details ](https://www.g2.com/products/sendbird/reviews?qs=pros-and-cons) Show More [ What are the best platforms for integrating demand planning with ERP systems? ](https://www.g2.com/discussions/what-are-the-best-platforms-for-integrating-demand-planning-with-erp-systems)[ Google Cloud SQL reviews ](https://www.g2.com/products/google-cloud-sql/reviews)[ Top recommended apps for sales commission tracking ](https://www.g2.com/discussions/what-are-the-top-recommended-apps-for-sales-commission-tracking) [ Best identity verification software for small businesses ](https://www.g2.com/discussions/what-s-the-best-identity-verification-software-for-small-businesses)[ What is the most affordable WhatsApp marketing software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-whatsapp-marketing-software-for-smbs)[ Pros and Cons Details ](https://www.g2.com/products/sendbird/reviews?qs=pros-and-cons)