I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to export data from Sendbird for one of my clients.

Sendbird has also integrated smoothly with my client's platform and feels like a cohesive part of the offering rather than a bolt-on. It has proven reliable across a number of websites.

Finally the moderation tools are comprehensive and straightforward to use. Review collected by and hosted on G2.com.

Sendbird is an enterprise solution and the pricing reflects this.

Features are bundled into different packages, so you may need to upgrade your subscription to get a particular feature. Advanced analytics, for example, is only available in the Pro package and above. This means that cost depends not only on usage but also on desired feature set. Review collected by and hosted on G2.com.

The layout and the ease with which it can be tailored towards a company's specific needs. We are student accommodation and use the system to monitor 7 buildings across Edinburgh for our area. This allows us to support customers in an incredibly timely fashion, and also ensure we do not miss any requests from our customers over time. We were able to switch from our old system to Sendbird effortlessly and easily integrate it into our daily work routine. As a result we are supporting customers in more depth on a more frequent basis. Review collected by and hosted on G2.com.

It's not Sendbird's fault, but it is another messaging platform in a very saturated service area, so it makes it difficult to promote sometimes. Review collected by and hosted on G2.com.

I have been using Sendbird to communicate with various work teams and manage the reception of tickets from our delivery fleet. From the beginning, I noticed its great potential and ability to resolve conflicts. Compared to Slack, which we used before, Sendbird is much less problematic. I appreciate the simplicity and intuitiveness of its setup and use, which makes it accessible from the start. The ability to transfer tickets between users is especially useful, as it allows for more specific responses. Additionally, Sendbird makes it easy to stay in touch with the fleet and the Live Ops department, allowing me to receive only important messages and manage efficiently. The instant messages and groups within Sendbird are features that I really highlight. For these reasons, I would definitely consider acquiring Sendbird again thanks to its ease of setup and use. Review collected by and hosted on G2.com.

I don't like that if you have a proactive chat, Sendbird doesn't allow you to close it unless you provide a reason. Review collected by and hosted on G2.com.

I've built two implementations on top of Sendbird and never encountered an issue with their service or technology, which handles hundreds of thousands of users per day. Every time I've needed to consult their documentation, I've found it to be flawless and with great examples. They provide downloadable demo code for most of their features, which makes it easy to build on top of. Their team has been fully responsive to new feature requests and/or ideas - all the way up to their CEO! Review collected by and hosted on G2.com.

I have seen no downsides other than some features have not yet made it to all client libraries. Review collected by and hosted on G2.com.

Ease of integration: The documentation is very easy to follow and states clearly most of the information required.

Customizations : The sdk has options to override UI and actions for the chat interface. This makes it easy to build the feature following a different design.

Engineering Support : The team is very supportive and they are always ready to make sure that any queries are resolved. Review collected by and hosted on G2.com.

Although the dashboard has enough information required, one of the improvements from the mobile development perspective I can think of is the possibility to include more platform-specific(ios, android, web) information. Review collected by and hosted on G2.com.

I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its ability to accommodate continuous improvements and expose new APIs to meet our evolving customer needs is incredibly valuable, as it allows us to customize chat features to suit our clients' requirements efficiently. The support team at Sendbird is another highlight; they are very helpful in providing new solutions, ensuring that our operations can adapt to increasing complexity as our user base expands. The initial setup process was reportedly easy, which is a significant advantage for getting the system up and running without hassle. Review collected by and hosted on G2.com.

I sometimes encounter issues with Sendbird where chats are not sent, and notifications are not triggered. This is a major concern because losing customer chats is a significant issue, even though it's reported by only a few users. To address these problems effectively, it would be beneficial to have trails or logs for all chats sent and received so that troubleshooting can be more straightforward. Review collected by and hosted on G2.com.

I find Sendbird incredibly valuable for its message notifications, which work seamlessly in both online and offline modes. This feature ensures that users can stay informed about their messages regardless of their connection status, making communication reliable and convenient. Additionally, the ability for users to get notified by name or message enhances the personalized experience of using the platform, ensuring important communications are never missed. I also appreciate how easy the initial setup of Sendbird was, which made integrating it into our operations straightforward and hassle-free. Its simplicity and effectiveness in handling chat communications make it a product that I highly recommend, as evidenced by my perfect score of 10 out of 10 in recommendations. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I appreciate how Sendbird's platform significantly enhances our secure messaging capabilities, allowing us to scale communications efficiently. The implementation process was smooth, thanks to a very supportive customer success team that provided all necessary documentation and assistance. This eased the integration of Sendbird into our existing infrastructure. Furthermore, Sendbird's feature set is robust and versatile, including useful tools like software development toolkits and the ability to leverage emojis, which were instrumental in the seamless implementation of solutions. I also value Sendbird's commitment to innovation and their proactive sales and customer support teams who are always ready to assist with questions and needs. Their dedication to evolving the platform continuously helps us address current and potential future use cases. This combination of support, features, and innovative drive makes Sendbird a compelling choice for us. I'm highly likely to recommend Sendbird to others, supported by a perfect likelihood score of 10 out of 10. Review collected by and hosted on G2.com.

I find that integrating Sendbird with other communication channels, such as SMS, could be more streamlined and easier. Review collected by and hosted on G2.com.

The sendbird functions is very stable. We have been using it for 7 years, and we have honestly spent very little time fixing or maintaining it since launch. The pricing stays the same for 8 years, which is a big help for us. And this year, we had to deal with a terrible financial situation, which required massive expense-cutting. Sendbird's CS team helped us find a solution we could continue using, with some cost savings. Really appreciate everything. Review collected by and hosted on G2.com.

I don't have any negative experience with Sendbird :) Review collected by and hosted on G2.com.

Sendbird is super reliable on production. I love how it can handle the scale we see at Zepto seamlessly. It also offers all the chat features we need to support 150k support chats between our end customers and AI or human agents daily.

I also love the ease of implementation and the support team helping us out so promptly whenever needed. Review collected by and hosted on G2.com.

Honestly, there is nothing that comes to mind Review collected by and hosted on G2.com.