We use CallHippo across our organization, and I’m specifically referring to the sales team. The UI/UX is simple and easy to navigate because the dialer feels very similar to a phone’s dialer: I can just enter a number and hit the call button.

We’ve integrated our CallHippo dialer and dashboard with Salesforce CRM since we do a weekly review of our activities. From a pricing standpoint, I still feel it’s feasible even if we buy just one license. In our case, we’re 10 people using a set of 6 licenses, and we generally work in different shifts, so our ROI is better this way. It’s easy for us to use, and the pricing still suits our pocket when you look at the license-to-people ratio.

In terms of performance, there are times when it creates a few issues with connection or audio input/output, but overall it has been a good product for our organization, especially for our outbound efforts. Our onboarding was also straightforward. The onboarding team ran a simple session, and although there aren’t many things to understand about the dialer, it was smooth and we were able to get hands-on with the product quickly.

Finally, on the AI and intelligence side, it provides a dashboard through which we can analyze, interpret, and make decisions based on the data. This has helped a lot because, based on the connection ratio, we’re able to understand which geography is best suited in terms of connections and when we need to dial more calls to generate more leads. Review collected by and hosted on G2.com.

The main thing I generally dislike about CallHippo is that, to change numbers, we usually have to contact the account manager first, and only then can we make the change. At times they are very unresponsive, which makes the whole process frustrating. We also sometimes face issues with call audio: even after the call connects, the other person can’t hear us, or we can’t hear them. These are the issues we’ve been facing, and probably the only things I dislike about CallHippo. Review collected by and hosted on G2.com.

What I like most about CallHippo is its simple and user-friendly interface. Setting up virtual phone numbers and managing calls is quick and straightforward. The call recording, analytics, and CRM integrations help keep track of customer conversations efficiently. It works well for sales teams and makes handling business calls from anywhere very convenient. Review collected by and hosted on G2.com.

The platform works well overall, but there are a few areas that could be improved. Occasionally, call quality can be inconsistent depending on the internet connection, and some advanced features take a little time to learn. The pricing can also feel a bit high for smaller teams, but overall it’s a decent solution for business calling. Review collected by and hosted on G2.com.

I really like how CallHippo is working very well for us. It's been great for helping us connect with customers, especially through phone calls. The Dashboard is another aspect I enjoy, particularly the calling option and other features, which help us make the most out of customer connections. I also find their support system really good; they assist us immediately when issues crop up. The initial setup was very easy too, which I appreciate. Review collected by and hosted on G2.com.

Sometimes, there are call connectivity issues, like when I was on a call with a customer and the call got dropped suddenly, even though everything was fine with the internet and everything. Review collected by and hosted on G2.com.

The ease of access, the speed, and the support we receive are top-notch. It also connects with other tools, which makes it even more useful. I like that they’re integrating AI into it as well, since that could be a real game-changer. On top of that, the pricing seems reasonable compared with other similar websites on the market. Review collected by and hosted on G2.com.

There’s very little I can say I dislike about CallHippo. However, one thing I’d personally like them to look into is the initial credits they provide, which could be a bit higher. That would be really helpful for a beginner freelancer like me, so I can at least land one client and then pay for this without any regret. Review collected by and hosted on G2.com.

CallHippo helps us make international calls to customers in all the countries at affordable prices and helps us to get virtual mobile numbers of international countries Review collected by and hosted on G2.com.

I'm really unhappy with CallHippo because the call pickup rates are very low. Most of the time, clients don’t pick up calls when we use CallHippo, but those same clients pick up the calls when we call them from our Jio or Vodafone mobile/network. Additionally, I had a bad experience with their management and billing team. Initially, they billed us 5-10x higher per minute of call, compared to the rates shown on their website. Although they corrected it when we pointed it out, I suspect they might be overcharging other customers too. When we terminated our subscription, they also denied to refund about $20 of unused calling credits, saying we had zero credits left. This feels like they just stole from us. Even their setup process felt a bit complicated. Review collected by and hosted on G2.com.

One feature that stands out is the ease of call monitoring and access to call recordings, which helps with quality assurance and team training. The onboarding process was straightforward, and the platform has been reliable for handling daily support operations. The analytics and reporting tools provide useful insights into call performance and agent productivity. Review collected by and hosted on G2.com.

The platform could benefit from faster loading times in the web dashboard, especially when accessing call logs and recordings. Improvements in call quality consistency during network fluctuations would also be helpful. Additionally, more flexible pricing options and enhanced customization for reports and integrations would further improve the overall experience. Review collected by and hosted on G2.com.

The call recording functionality and dashboard are the most helpful features. Call recording makes it easy to review conversations, monitor quality, and train team members. The dashboard provides a clear overview of call activity, performance metrics, and team productivity, helping managers make informed decisions and track business performance efficiently. Review collected by and hosted on G2.com.

One area for improvement is the password policy. The requirement to reset passwords every 60 days can be inconvenient, especially for users who access the platform regularly. A more flexible security approach, such as longer password validity periods combined with multi-factor authentication, would improve the user experience. Review collected by and hosted on G2.com.

Talking about CallHippo and what I find best about it, I’d first mention the UI and UX. Both the dialer and the dashboard are simple, which makes it easy for a user to understand and start working with the software quickly.

The next thing I can talk about is how we use it. We’re a small agency (you could also call us a startup right now), and we searched for many solutions for international dialing because we’re based in India and trying to get customers in the US and UK for our marketing services. Because of that, we use CallHippo on a daily basis without fail, and it has become one of the most crucial tools we use regularly.

When it comes to navigation and the overall structure of the product, it has been smooth for us from day one. We didn’t frustrate ourselves trying to figure things out—it has been simple to use. At the moment, since we’re still a small company, we only have two dialers right now, so my co-founder and I use CallHippo for international dialing. Overall, the product experience has been smooth for us up to now.

For integrations, we haven’t integrated any CRM or other software yet because we’re just starting out. However, we’re currently considering two options: either Zoho CRM or Salesforce. For most things, we feel more confident about Salesforce.

Talking about performance, the software is straightforward to use, and we can connect with our prospects in the UK and US easily while being in India.

On pricing, since we’re a startup and a small-scale agency trying to scale up, we were able to get licenses at reduced pricing.

Support and onboarding were also very simple for us. The onboarding team was quick to get us set up, and even now, when our numbers get flagged as spam, they help us change the number to new ones, which really helps.

For the dashboard, I can say it displays accurate data for the number of calls dialed, the number of actions taken, and call dispositions. This helps us understand things better—like what our more ICPs are and what the best time is to hit the call button. As for AI and intelligence features, we haven’t used those much yet, but one thing is sure: the dashboard has been really, really helpful for us and continues to support our day-to-day work. Review collected by and hosted on G2.com.

The thing I dislike about CallHippo is that, although the software has been overall helpful for us, we sometimes face a few issues. At times we dial a call and it doesn’t get reported on the dashboard. Sometimes the call quality is poor as well, and the audio routing isn’t very effective.

That said, it does offer the option to use text messages too, which is an added benefit for us. Still, if the call quality could be improved, that would be the best thing that could happen.

Apart from that, when we asked the team to change our numbers, they said they would only change the number once for free within 6 months; before that, we would have to pay. This is something that needs to be improved. Review collected by and hosted on G2.com.

1) The connection rate with CallHippo is better than other platforms I’ve used.

2) Throughout the entire process of getting the number, everything was seamless. The CallHippo team was very helpful and stayed active throughout the process.

3) The call quality is also very good—there’s no lag or stutter.

4) They have updated the platform with new features that are very useful in my day to day usage. Review collected by and hosted on G2.com.

There is no such thing I dislike about the platform. My only concern is sometime the call disconnects in the midway of conversation, maybe its because of the internet Review collected by and hosted on G2.com.

The phone numbers actually connect. I don't have to worry that it will go to spam as well Review collected by and hosted on G2.com.

Been using it for 10 days now, so far, nothing as such. Review collected by and hosted on G2.com.