Fusion Connect: Modern Connectivity and Communications Solutions Reviews & Product Details

Fusion Connect offers a mix of services that are useful for managing multiple locations. We enjoyed using it to cover internet connectivity, network security, and phone systems in one location. Having fewer systems to manage and a single point of contact that was responsive and performed as advertised was great. The UI was easy to use for my staff and it integrated with many of our systems. Review collected by and hosted on G2.com.

The system was costly, at the time, for our needs versus what services it offered. Meaning we were not utilizing enough features yet. The AI was wonky and did not fulfill our needs; seemingly, it has improved by now. Review collected by and hosted on G2.com.

I like how Fusion Connect simplifies managing connectivity and communication services from one place. The troubleshooting process is pretty straightforward, and having visibility into connectivity issues helps me identify and resolve incidents more quickly. In a production support environment, where reliability and quick issue resolution are important, this is especially valuable. The connectivity monitoring, troubleshooting tools, and visibility into network and communication services are the features I value most. They help me quickly pinpoint where a connectivity problem is occurring and narrow down the cause, making it easier to track incidents and resolve issues without having to work across too many different systems. Review collected by and hosted on G2.com.

One area that could be improved is the user interface and overall navigation. Some information can take a little time to find, especially when troubleshooting a specific connectivity issue. I also think the reporting and monitoring capabilities could provide more detailed, real-time information and clearer alerts. Improving these areas would make the troubleshooting process faster and easier for production support teams. The user interface could be improved by making the most commonly used troubleshooting and service-status information easier to access from the main dashboard. A more intuitive navigation structure and better search functionality would help when investigating incidents under time pressure. For reporting and monitoring, I would like to see more customizable dashboards, real-time alerts, and clearer historical trends. It would also be useful to have more detailed incident reports showing the timeline of an issue, service impact, and resolution details. These improvements would make it easier for support teams to identify recurring problems and troubleshoot incidents more efficiently. Review collected by and hosted on G2.com.

It’s a single pane of glass for three related services, which makes management easy and straightforward. That said, I think the offering could be a bit more configurable, but overall it’s a good solution for mid-sized companies. Review collected by and hosted on G2.com.

It feels a bit expensive for what you get. Technical support is somewhat lacking, and there are a lot of extra fees for things that seem unnecessary, like ETFs. Deployment was also a bit of a challenge. Review collected by and hosted on G2.com.

The support team has been consistently responsive and knowledgeable. I appreciate having a single point of contact for both our internet and phone services it makes troubleshooting much simpler when there's one vendor to call instead of juggling multiple providers. Review collected by and hosted on G2.com.

The billing interface could be more transparent. A couple of times I had to call support just to understand a line item on my invoice. Also, when we did need to make a change to our plan, the process felt a bit slower than I'd like it took a few business days to go through. Review collected by and hosted on G2.com.

What I like best about Fusion Connect is their ability to act as a single-source provider for our entire communications stack. Instead of managing separate contracts and invoices for internet, SD-WAN, and our Microsoft Teams voice integration, everything is consolidated under one umbrella. Their 100% U.S.-based support team is incredibly responsive, usually picking up the phone in under a minute, which saves our internal IT department a massive amount of troubleshooting time Review collected by and hosted on G2.com.

The primary drawback is the premium pricing structure. Because Fusion Connect offers fully managed services with strict uptime guarantees, their total contract costs can run significantly higher than piecemeal, unmanaged alternatives. For smaller locations or branch offices that don't strictly require enterprise-grade redundancy, the cost-to-benefit ratio can be harder to justify Review collected by and hosted on G2.com.

I really appreciate Fusion Connect’s ability to provide reliable, modern connectivity and communication solutions through a unified approach. The combination of strong network performance, cloud-based communications, centralized management, and responsive customer support makes it easier to manage business-critical services. I also value the flexibility and scalability of the solutions, which allow organizations to adapt as their technology and business needs evolve. Review collected by and hosted on G2.com.

One area for improvement could be simplifying the overall customer experience, particularly during implementation and when managing multiple services. Greater transparency around service status, configuration, and billing, along with more intuitive self-service tools, would make the platform even easier to use. Overall, these are relatively minor opportunities for improvement compared with the reliability and value the solutions provide. Review collected by and hosted on G2.com.

We generally like the pricing model. When compared to other vendors it brings more value for less buck. Additionally, the product tends to just work and when there is support needed, it's easy to get someone on the line and have them schedule out. Review collected by and hosted on G2.com.

Not as known as other vendors. While that's not a complete bad thing, sometimes it makes it hard for us when we need to open a new office. If they're not in the area, then we have to go with another vendor. Review collected by and hosted on G2.com.

Setup was straightforward, and support was helpful throughout. Overall, the process was smooth from start to finish. So far, the connection has been stable, with no drops or interruptions. Pricing also feels competitive. Review collected by and hosted on G2.com.

So far, I haven’t had any issues. Communication has been spot-on. The cloud-based features are still in the early stages for us, so we haven’t had much time to really use them yet. Review collected by and hosted on G2.com.

Reliable, fully managed connectivity with a single provider for networking, voice, and collaboration. The UI makes the platform easy to manage, while its AI capabilities and integrations help automate workflows and connect communications tools with the rest of the business stack. Review collected by and hosted on G2.com.

The main downside is that the ROI can be hard to quantify, especially if pricing is higher than piecing together separate services, and support can feel inconsistent when issues need to be escalated beyond the first-line team. Review collected by and hosted on G2.com.

I like the idea of having connectivity and communications managed through a single provider. It seems like it could make things easier to coordinate, rather than having to deal with several different vendors. Review collected by and hosted on G2.com.

It’s tough to justify financially. Bundling all the services together ends up being costly compared with buying them separately from different vendors. I also felt the onboarding process—especially the initial setup—was complicated and not as straightforward as I expected. Review collected by and hosted on G2.com.