We use CallHippo across our organization, and I’m specifically referring to the sales team. The UI/UX is simple and easy to navigate because the dialer feels very similar to a phone’s dialer: I can just enter a number and hit the call button. We’ve integrated our CallHippo dialer and dashboard with Salesforce CRM since we do a weekly review of our activities. From a pricing standpoint, I still feel it’s feasible even if we buy just one license. In our case, we’re 10 people using a set of 6 licenses, and we generally work in different shifts, so our ROI is better this way. It’s easy for us to use, and the pricing still suits our pocket when you look at the license-to-people ratio. In terms of performance, there are times when it creates a few issues with connection or audio input/output, but overall it has been a good product for our organization, especially for our outbound efforts. Our onboarding was also straightforward. The onboarding team ran a simple session, and although there aren’t many things to understand about the dialer, it was smooth and we were able to get hands-on with the product quickly. Finally, on the AI and intelligence side, it provides a dashboard through which we can analyze, interpret, and make decisions based on the data. This has helped a lot because, based on the connection ratio, we’re able to understand which geography is best suited in terms of connections and when we need to dial more calls to generate more leads.

What I like most about CallHippo is its simple and user-friendly interface. Setting up virtual phone numbers and managing calls is quick and straightforward. The call recording, analytics, and CRM integrations help keep track of customer conversations efficiently. It works well for sales teams and makes handling business calls from anywhere very convenient.

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